Customer Reviews for U-Haul of Sharonville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Sharonville

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Jerry D.
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Customer did not leave a comment.

Jean S.
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Customer did not leave a comment.

Julie M.
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Terrible COVID protocols. I expected this to be a curbside-type experience since I was renting a trailer. Instead, I had to go inside a small space packed with people, wait in line 7-people deep, and go through the manual check in process despite all was arranged and prepaid online. Several employees had masks on around their chins. Picked up the Motorcycle Trailer after calling ahead to ensure ready to go. It was not. Specifically it had not been pulled out, and it was covered with 12" snow and ice which added 10 min to the transaction for it be partially cleared off. I then had to take trailer home and finish cleaning it off. Finally, the return process needs a revamp. I had to wait out on the street blocking traffic (there is only 1 lane) until I could pull onto the lot. This was because a worker decided to fully clean a returned panel truck under the tent rather than clear the drop off lane. Several customers and the employee Jeff complained. Ridiculous.

SCOTT E.
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Understaffed for a busy day.

James S.
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Customer did not leave a comment.

jana C.
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Location was very busy but the manager on duty was friendly and helpful.

David H.
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Customer did not leave a comment.

Megan E.
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Michael G.
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Dougas B.
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Great job by everyone who helped me out. 1st Class !! Jim and his team are why we choose Uhaul. They really CARE .

Lisa L.
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Dan C.
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Dougas B.
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Thanks again to Jim and his team at the Sharonville Uhaul for a top notch level of service.

Nicholas B.
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Richard K.
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Very quick check-out/check-in. No issues with truck.

Michael M.
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Customer did not leave a comment.

Hipolito V.
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U-Haul facilities is a an excellent facility but the access (entrance) is blocked by persons dropping off or picking up vehicles or trailers. If the access were wider for vehicles to move this would make this place an excellent facility

Rosemarie D.
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Customer did not leave a comment.

Tim G.
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These guys were amazing! All the way up to the Store manager, best experience I could of had!! These guys went above and beyond!! I would give them 10 stars if I could!!!!

Steven G.
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Customer did not leave a comment.

Tamara B.
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This is the second time I have dropped off at this location. The people are extremely polite, efficient and helpful.

Tommy R.
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Fast,friendly and professional

Phillip B.
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Aquire an adequate amount of employees, until closing, throughout the week.

Joseph B.
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Customer did not leave a comment.

Roy R.
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Nick B.
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Timothy D.
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Benjamin M.
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John J.
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none

KELLYL B.
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At both pick up and drop off locations, the personnel was excellent in assisting me with securing the trailer and unhitching. As a lone lady, I could not have performed either myself. Safety and thoroughness was their first priority, and personal customer service was as well.

Ben P.
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Everyone is always courteous and friendly. I highly recommend this location, its the only one I go to. The Sharonville team is Awesome!

Vanessa H.
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Customer did not leave a comment.

THOMAS P.
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the web site was easy to use.

THOMAS K.
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Matthew W.
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Terri C.
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Melissa E.
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Everything was great!

John A.
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OK firstly I gave poor ranking only because the website description of the 12 x 6 trailer with a ramp is not very clear. The inside dimensions is 12 x 6 but the ramp entrance is only 4‘9“. Because I was picking up a lawn tractor that trailer now was not going to work. Didn't find out until the trailer was hooked up but the representative pointed out the smaller entrance dimension after I asked the side dimension was 6 feet. I had to go with a regular 12 x 6 trailer without the gate in order to be able to pick up the lawn tractor. The representative was very helpful in solving the solution and gave me a break on the price because I had to go pick up wood boards to make a ramp. It's not the stores fault it is the websites fault that it's not clear that the entrance is only 4‘9“ into a 6 foot wide trailer. That needs to be fixed. Otherwise I would give five stars overall for this store.

Stephen N.
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Jerry L.
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Ronald A.
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Bruce B.
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The truck was not well maintained. I will check Pensky Truck first the next time I need a rental truck.

GEORGE R.
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Customer did not leave a comment.

greg L.
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Very nice and professional person took care of me very clean and organized establishment.The price to rent equipment was very reasonable. I was very happy with U Haul.

Michael N.
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Great! Awesome experience.

Brian S.
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Best Uhaul experience we've ever had. Jim and his crew are top notch!

Dan B.
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Customer did not leave a comment.

Andrew H.
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Nicole H.
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I have nothing to say! My experience was helpful I was in and out quick

Dennis S.
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Clark K.
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Bridgette S.
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Gary W.
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Timothy C.
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Nice customer service

Mark B.
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nicole G.
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Alan W.
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shawn T.
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Wheel bearings must be bad on the trailer i rented......could not pull over 45mph, or violent shaking and vibrating occurred.....was Not safe to use the trailer.....we did Not use it for moving our items.....

Zsolt V.
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The staff is knowledgeable and friendly

Michelle J.
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Everything thing went smoothly and I definitely liked that they had pick up trucks available

Nathan S.
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Richard L.
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Henz D.
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David M.
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DAVID W.
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Jazmyn C.
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David C.
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NADA

Billy C.
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Pricing and service were both excellent!

hauw H.
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Customer did not leave a comment.

Mariano H.
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Stephen L.
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quick and helpful with little contact

Christopher C.
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Gerald B.
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David B.
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Most of the time the equipment is very clean and well maintained, but this time I had to sweep out the trailer before I could use it. I have rented several trucks and trailers from this location and have always been well taken care of, so I wouldn't let one slip up cause me concern

William W.
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This is my go to place for everything U-haul. Best around. Been using for years.

Jacqueline T.
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Customer did not leave a comment.

James W.
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Amanda M.
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Outstanding customer service from Blake!

TERRI H.
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Customer did not leave a comment.

Steve L.
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Very efficient, friendly and helpful. Good selection if option, wasn't overly pressuring upsell Awesome rental experience.

James B.
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Customer did not leave a comment.

Megan D.
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Customer did not leave a comment.

KENNETH M.
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None

Jozef J.
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Not sure. Mirror where not to be set in a normal way. Guy had to show me how he with lots of force was able to set the mirrors. That only became clear afterwards. Upfront I did not want to use so much forse. You don't want to break things. Also, most annoying, starting the truck was a disaster. Sometimes had to try it about 10 times before it worked. There was something wrong with the safety combination of holding the brake and being able to turn the key. I'm used to someone walking up with me to a rental to check it; I like that much more then the text link that is sent for that purpose. It's do it your self and also kind of "we hope you don't like to do it, so we don't have to deal with it." Not good. Thank you.

Tracy M.
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Customer did not leave a comment.

Claude D.
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Samuel N.
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Yvonne B.
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Rachael B.
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Gentleman who helped us was very helpful and professional.

Joy E.
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Personnel were very helpful and informative.

Alicia G.
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Customer did not leave a comment.

SCOTT E.
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Ronald L.
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Nathan T.
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Although I was scheduled to do a self checkout, an employee offered to help and was quick, helpful, and informative. Great customer service.

Darwin C.
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Customer did not leave a comment.

Justin C.
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The return experience was confusing and unpleasant. I waited per instructions. A grumpy man came and checked the truck, he wasn't communicating, I asked if I could leave and he said yes, but I had no paperwork or understanding of what was going on.

Glenn G.
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Forget even trying to call this location. I tried calling multiple times over the course of a day to reserve a unit. The phone just rings and rings until the national call center picks up. Now I'm forced to reserve online where the Uhaul site literally forces you to click through SIX ADVERTISEMENTS to get to the final page where they want you to upload a picture of your driver's license (just trust you right?) Then, when going to pick up the unit, there was no one to be found inside the store (phone ringing off the hook). Turns out all the workers were hanging out talking outside. When I approached one with my reservation, he told me to "go inside and someone will check me out". A full 20 minutes later someone sauntered in lazily to check me out. Next, the truck was filthy and smelled like smoke. Typical for this location. Once complete with my work. I tried returning the truck only to find not a single soul in the store or on the lot to return the truck to. I left it with the keys in it and went about my day. They didn't check the truck in for hours, as I finally got an email four hours later. This location and company is proof that you can only make someone work just hard enough to not get fired. This location is pox upon Uhauls name, and a nightmare for those of us who need to rent a truck occasionally. If this was not the only location near our pickup I would never use them again. So much so that I warn my friends and family to go somewhere, anywhere else. Please go elsewhere for your rental needs.

James R.
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Customer did not leave a comment.

David B.
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Jim runs a great store and have had great service from all the folks who work there

Kelly T.
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Customer did not leave a comment.

LAUREL H. | Overall Experience |
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The folks were helpful—when they were present. I was def displeased by the waiting for service. No one seems cross-trained. AND: the reserve to acquire UBox disappeared and I couldn’t be helped. 😠

Milad E. | Overall Experience |
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A+ service

No reviews have been submitted for this location.

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