Customer did not leave a comment.Terri C.
U-Haul of Sharonville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great!Melissa E.
OK firstly I gave poor ranking only because the website description of the 12 x 6 trailer with a ramp is not very clear. The inside dimensions is 12 x 6 but the ramp entrance is only 4â€˜9â€œ. Because I was picking up a lawn tractor that trailer now was not going to work. Didn't find out until the trailer was hooked up but the representative pointed out the smaller entrance dimension after I asked the side dimension was 6 feet. I had to go with a regular 12 x 6 trailer without the gate in order to be able to pick up the lawn tractor. The representative was very helpful in solving the solution and gave me a break on the price because I had to go pick up wood boards to make a ramp. It's not the stores fault it is the websites fault that it's not clear that the entrance is only 4â€˜9â€œ into a 6 foot wide trailer. That needs to be fixed. Otherwise I would give five stars overall for this store.John A.
Customer did not leave a comment.Stephen N.
Customer did not leave a comment.Jerry L.
Customer did not leave a comment.Ronald A.
The truck was not well maintained. I will check Pensky Truck first the next time I need a rental truck.Bruce B.
Customer did not leave a comment.GEORGE R.
Very nice and professional person took care of me very clean and organized establishment.The price to rent equipment was very reasonable. I was very happy with U Haul.greg L.
Great! Awesome experience.Michael N.
Best Uhaul experience we've ever had. Jim and his crew are top notch!Brian S.
Customer did not leave a comment.Dan B.
Customer did not leave a comment.Andrew H.
I have nothing to say! My experience was helpful I was in and out quickNicole H.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Clark K.
Customer did not leave a comment.Bridgette S.
Customer did not leave a comment.Gary W.
Nice customer serviceTimothy C.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.nicole G.
Customer did not leave a comment.Alan W.
Wheel bearings must be bad on the trailer i rented......could not pull over 45mph, or violent shaking and vibrating occurred.....was Not safe to use the trailer.....we did Not use it for moving our items.....shawn T.
The staff is knowledgeable and friendlyZsolt V.
Everything thing went smoothly and I definitely liked that they had pick up trucks availableMichelle J.
Customer did not leave a comment.Nathan S.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Henz D.
Customer did not leave a comment.David M.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Jazmyn C.
Pricing and service were both excellent!Billy C.
Customer did not leave a comment.hauw H.
Customer did not leave a comment.Mariano H.
quick and helpful with little contactStephen L.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Gerald B.
Most of the time the equipment is very clean and well maintained, but this time I had to sweep out the trailer before I could use it. I have rented several trucks and trailers from this location and have always been well taken care of, so I wouldn't let one slip up cause me concernDavid B.
This is my go to place for everything U-haul. Best around. Been using for years.William W.
Customer did not leave a comment.Jacqueline T.
Customer did not leave a comment.James W.
Outstanding customer service from Blake!Amanda M.
Customer did not leave a comment.TERRI H.
Very efficient, friendly and helpful. Good selection if option, wasn't overly pressuring upsell Awesome rental experience.Steve L.
Customer did not leave a comment.James B.
Customer did not leave a comment.Megan D.
Not sure. Mirror where not to be set in a normal way. Guy had to show me how he with lots of force was able to set the mirrors. That only became clear afterwards. Upfront I did not want to use so much forse. You don't want to break things. Also, most annoying, starting the truck was a disaster. Sometimes had to try it about 10 times before it worked. There was something wrong with the safety combination of holding the brake and being able to turn the key. I'm used to someone walking up with me to a rental to check it; I like that much more then the text link that is sent for that purpose. It's do it your self and also kind of "we hope you don't like to do it, so we don't have to deal with it." Not good. Thank you.Jozef J.
Customer did not leave a comment.Tracy M.
Customer did not leave a comment.Claude D.
Customer did not leave a comment.Samuel N.
Customer did not leave a comment.Yvonne B.
Gentleman who helped us was very helpful and professional.Rachael B.
Personnel were very helpful and informative.Joy E.
Customer did not leave a comment.Alicia G.
Customer did not leave a comment.SCOTT E.
Customer did not leave a comment.Ronald L.
Although I was scheduled to do a self checkout, an employee offered to help and was quick, helpful, and informative. Great customer service.Nathan T.
Customer did not leave a comment.Darwin C.
The return experience was confusing and unpleasant. I waited per instructions. A grumpy man came and checked the truck, he wasn't communicating, I asked if I could leave and he said yes, but I had no paperwork or understanding of what was going on.Justin C.
Forget even trying to call this location. I tried calling multiple times over the course of a day to reserve a unit. The phone just rings and rings until the national call center picks up. Now I'm forced to reserve online where the Uhaul site literally forces you to click through SIX ADVERTISEMENTS to get to the final page where they want you to upload a picture of your driver's license (just trust you right?) Then, when going to pick up the unit, there was no one to be found inside the store (phone ringing off the hook). Turns out all the workers were hanging out talking outside. When I approached one with my reservation, he told me to "go inside and someone will check me out". A full 20 minutes later someone sauntered in lazily to check me out. Next, the truck was filthy and smelled like smoke. Typical for this location. Once complete with my work. I tried returning the truck only to find not a single soul in the store or on the lot to return the truck to. I left it with the keys in it and went about my day. They didn't check the truck in for hours, as I finally got an email four hours later. This location and company is proof that you can only make someone work just hard enough to not get fired. This location is pox upon Uhauls name, and a nightmare for those of us who need to rent a truck occasionally. If this was not the only location near our pickup I would never use them again. So much so that I warn my friends and family to go somewhere, anywhere else. Please go elsewhere for your rental needs.Glenn G.
Customer did not leave a comment.James R.
Jim runs a great store and have had great service from all the folks who work thereDavid B.
Customer did not leave a comment.Kelly T.
Customer service was great and very timely. The only negative I would say is the strong smoke smell in the vehicle that was not pleasant. At the same time I had a whirlwind of experience of during move tearing a tendon and then having my facilities guy get the truck back only to find out they locked key in car in the on position. I feel horrible about that and apologize for the stress and inconvenience that this has caused. I appreciate your help as if it could go wrong yesterday it did. This location was very clean and again the service was great and definitely would recommend to others to use.Jeffrey O.
Customer did not leave a comment.douglas W.
Sales rep was very friendly and helpful ðŸ˜ŠMary W.
Customer did not leave a comment.Clifford P.
Everyone here is very professional and quick at what they do. Large inventory too.Phillip W.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Jordan M.
Keep doing what you're doingAndrea W.
Customer did not leave a comment.Kenneth J.
The attendant was odd. Very sarcastic in a poor attempt to be funny. Fail. The truck we were assigned was in dire need of repairs. The transmission was loud when trying to shift, axle popping at times while making turns and the truck would jerk occasionally upon acceleration. I'm just glad we made it back to the site safely.Natosha M.
Truck cab wasn't 100% clean but not too bad. Interior of hauling area was clean.Robert D.
Customer did not leave a comment.Stanley D.
Customer did not leave a comment.Patricia G.
We didn't receive the furniture dolly and had to request a refund which was received. The trailer I picked up had a the u-bolts come off the axle sleeve that holds the axle to the trailer. This caused a 3.5 hour delay on 11/27 in Kentucky.ANTHONY G.
Customer did not leave a comment.Brian W.
Just keep providing service in the way you already do.Alan K.
Customer did not leave a comment.brian S.
Customer did not leave a comment.Kathleen S.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Barry K.
the only drawback was the dropoff on Saturday afternoon - it seemed like there was only one person working at about 230 PM to check in returns - and the line was backed up out onto the street as people were waiting to check in.William M.
Customer did not leave a comment.Dartanyan J.
I was there first thing when they opened Sunday morning. The 2 guys working the counter weren't prepared when the doors opened with probably a dozen people waiting and they were frazzled.ROBERT B.
Very quick drop off.Kyle S.
Customer did not leave a comment.Cindy L.
Keep goingAmangeldy A.
Customer did not leave a comment.Daryl H.
Customer did not leave a comment.HOWARD W.
Every car hauler I've rented has had wheels which are out of balance. This is particularly annoying when traveling on roads where the speed limit is around 55-65 mph where these unbalanced wheels have the worst vibration.Raymond C.
did a night drop off - it worked fineRAYMONDJOSEPH B.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.Miriam R.
Customer did not leave a comment.Marc G.
Just investigate the possibility of having someone there to move the trucks after hours. When we returned our truck, there were so many trucks in queue returned, there was no way to get into the driveway.Trenet W.
The folks were helpful—when they were present. I was def displeased by the waiting for service. No one seems cross-trained. AND: the reserve to acquire UBox disappeared and I couldn’t be helped. 😠LAUREL H. | Overall Experience
A+ serviceMilad E. | Overall Experience
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