Customer Reviews for U-Haul of Sharonville

8,990 reviews

11880 Reading Rd   Cincinnati, OH 45241
(N of Kemper Rd)

(513) 563-8000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(513) 563-8000

11880 Reading Rd
Cincinnati, OH 45241
(N of Kemper Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

2 days after the trailer was returned I am still getting messages and phone calls asking if I want to extend because it has not been turned in.?????????

Jerry F. 
Rating:
4.0

Customer did not leave a comment.

Jim C. 
Rating:
3.0

I would like someone to contact me about the disaster that was sunday may 15th. Scott Smith 513-478-7600

SCOTT S. 
Rating:
3.0

The app was not working self help / check out.

Samuel M. 
Rating:
5.0

Staff was great and helpful!

John G. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Chad K. 
Rating:
5.0

Customer did not leave a comment.

kimberly W. 
Rating:
5.0

This location is the best in the West Chester-Mason area. They have a large truck size selection & availability. I had to extend the hours and they did it without a problem; when we retuned the truck, a young man assisted us, and told us to park and go, he said that he knows when we brought it back and will email me the receipt. I was a little nervous but when I got the email everything looked correctly, he gave us credit for the fuel, the hours were right- over all I highly recommend this location.

mariola Z. 
Rating:
1.0

Canton location (pick up), almost an hour wait, couldn't find reservation, didn't know how to run a credit card, rude, didn't know where truck was. Sharonville (return), unorganized, hard to get in and out of, lied about “service charge” on gas. Gas gauge extremely close, seems like a scam to charge people more money. U-Haul general - App sucked, wouldn't load credit card, couldn't do mobile pick up. Overall experience AWFUL!

Cody S. 
Rating:
5.0

Customer did not leave a comment.

Blandine L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Nice

Yared A. 
Rating:
4.0

Better communication on which street entrance to use during normal business hours returns would greatly assist customers

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Alec T. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Ethan M. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
1.0

Made my reservation over the phone with Saundrice Lucas for a 10' truck to be picked up on Friday at 5:30. When I asked if I could park my car at pick-up location she told me due to liability they do not allow cars to be picked up there. When I arrived at pick-up location my reservation was for Saturday at 5:30 and there was customer parking. Spent $15 for an Uber that wasn't necessary.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

GREG T. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
4.0

Very frustrating that the truck did not have a full tank of gas when rented. I had to monitor fuel constantly gassing up multiple times so I would return with a 1/4 tank of gas.

Louis R. 
Rating:
5.0

Everyone was very professional.

Jim N. 
Rating:
5.0

It is paramount that Uhaul have a standard procedure of issuing a receipt upon vehicle return. This wasn't done when I returned my vehicle and the staff person forgot to actually check in my vehicle. I didn't become aware of this until a few days later when I received a call asking when I planned on returning the truck [after I had already done so]. This was not a pleasant experience to say the least].

KEVIN M. 
Rating:
5.0

your worker Nathan Lamping was fast, efficient & very helpful... in this day of labor shortages, he was great...... I hope you retain this young man and he can continue up the ranks at U-Haul !

JON D. 
Rating:
5.0

Great place and exceptional staff and very helpful.

Greg T. 
Rating:
5.0

Can't understand why local dispatch said no 15 foot trucks were available. Tried for three days to line up a truck. Sharonville had plenty of trucks.

paul H. 
Rating:
5.0

Customer did not leave a comment.

JACQUELENE H. 
Rating:
4.0

Customer did not leave a comment.

Lance P. 
Rating:
5.0

Thanks for supporting our Trail Life fundraiser!

Nathan B. 
Rating:
5.0

Thanks for supporting our Trail Life fundraiser!

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Alan T. 
Rating:
1.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Have coffee and tea available

Karl A. 
Rating:
5.0

All around quick and easy. I'm all about quick and easy.

kenneth B. 
Rating:
5.0

Customer did not leave a comment.

DONISHA K. 
Rating:
5.0

Customer did not leave a comment.

Keenan B. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
3.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Kathy U. 
Rating:
5.0

Customer did not leave a comment.

Shirley A. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
4.0

The parking and flow to get the equipment is very congested.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Gene R. 
Rating:
4.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

Shanae B. 
Rating:
5.0

Needed a trailer Angie made it happen I promised to get it back before the scheduled rental she made it happen p.s Angie is Hott id totally take her out if she's single If she's reading this my name is nick

NICHOLAS G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
2.0

The location is not the problem but rather past renters who have stunk up the trucks with a pound of weed. The smell in the pickup truck was terrible.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

John Q. 
Rating:
5.0

Everything was good ! Promp service and excellent as always

Kyle B. 
Rating:
4.0

Lots of problems with the on-line access in order to get the vehicle before the location opened. Also might be helpful if location placed the online vehicles closer to the key box - lots of walking back and forth (in the pouring rain).

Doug C. 
Rating:
5.0

Customer did not leave a comment.

Clifford L. 
Rating:
5.0

Registration was expired

Earl S. 
Rating:
5.0

Customer did not leave a comment.

Sadrenna L. 
Rating:
4.0

Customer did not leave a comment.

Kieya S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

This was not the original drop-off location. The original location said they could not refund a cash deposit (Compass Self-Storage) or refused to do so despite being there before closing. The new location was extremely welcoming and proficient even though the location had been swamped all day.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Your service is excellent, you have what I need, you have great people. NOTHING can be done to improve, see you next time.

Bradford W. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

DONALD T. 
Rating:
5.0

Everything was great. Earl was very professional and extremely helpful.

david F. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

U-Haul done an excellent job. With a problem with my return date. And through a few calls . They resolved. The problem. Thanks U-Haul.

tyrone L. 
Rating:
4.0

Check engine light was on when we picked the van up.. Still on when we dropped it off

TYYONNA M. 
Rating:
5.0

Everyone was extremely hospitable very pleasant to work with. Well above expectations.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Eleanor M. 
Rating:
5.0

Excellent service and very nice staff and very helpful

AHMAD K. 
Rating:
5.0

Truck was clean & even smelled good. Service is always fast & friendly.

Nicholas B. 
Rating:
5.0

Very nice and helpful staff at this location. Thanks again!

Pascal E. 
Rating:
5.0

Everyone worked together as a team to make sure that the customers were taken care of in a timely manner. Thank you!

jack K. 
Rating:
5.0

Customer did not leave a comment.

ALANNA M. 
Rating:
5.0

no

JAMES C. 
Rating:
5.0

Thanks for supporting our Trail Life USA fundraiser!

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Nothing at this time

MICHAEL B. 
Rating:
5.0

Nathan and the team at this location are a head and shoulders above the rest… absolute professionals kind and courteous really a great group of folks thanks for your service

RAY W. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Love u haul alway helpful love the service I get

Mary C. 
Rating:
5.0

Customer did not leave a comment.

G Alan M. 
Rating:
3.0

The people at the location were very nice and professional, however, the original lady who did my booking was very very rude. I called to make the reservation, She immediately answered with an attitude. I asked “How much would it cost to rent a trailer for a day?” To which she replied…. “First off, let's start with your name and phone number!” I've been gave her the name and phone number and we discussed what size trailer I would need. As I was going to hang up I said “I have one more question, I will be picking us up from the Sharonville (Reading Road) location correct?” She replied, “That's the store you called right?!?!” She was just very rude and very unprofessional, had I not been need of the trailer I would have matched her ignorance. I don't even understand how she's employed there. Very “Ghetto” indeed…. And that's coming from a black man, no racism intended.

Stefine J. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Staff extremely friendly and helpful.

Desirae S. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

DARYL J. 
Rating:
5.0

Customer did not leave a comment.

Sylvia S. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Brooke H. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Teena R. 
Rating:
3.0

Charged a lot for cleaning fee. It was just leaves.I understand the other charges

Jacklin G. 
Rating:
3.0

The folks were helpful—when they were present. I was def displeased by the waiting for service. No one seems cross-trained. AND: the reserve to acquire UBox disappeared and I couldn’t be helped. 😠

LAUREL H.  |  Overall Experience 
Rating:
5.0

A+ service

Milad E.  |  Overall Experience 
No reviews have been submitted for this location.

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