Customer Reviews for U-Haul of Southwest

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Southwest

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bob W. on

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Customer did not leave a comment.

Katrissa W. on

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We did not have everything for our rental. We were missing the utility dolly. It also took us about an hour to pick up the truck. I had to call the hotline because I could not find where the keys were at since it was an online pickup and the dealer was closed. Finally, after being told the keys were in different numbered trailers, we found the keys. Overall the "fast" online pick-up was an awful experience.

Walter O. on

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Very fast and awesome customer service. Had me in and out within a few minutes and that to me is a win win!

Cynthia B. on

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The man that helped us was amazing, so friendly and professional. Young tall black man, he is great

James S. on

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Friendly staff, always helpful and professional

Henry M. on

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Customer did not leave a comment.

Richard M. on

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Staff both in the morning and afternoon were excellent!!

James S. on

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Gerald V. on

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Great customer service! Easy pickup even though almost an hour early and easy drop off even though over 12 hours early.

Rose R. on

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Ervin K. on

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Check out was very slow

Shirley H. on

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Always satisfied.... no disappointments ever

Ronald H. on

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RICHARD W. on

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Easy peasy

Roger F. on

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James S. on

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Keep doing what you're doing!

Ronald S. on

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Very simple return

Monalisa H. on

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Y'all don't need any help ..... this location was the best ever .... friendly customer service she was great n an outstanding manager love them thank you for all your help well appreciate it ...,

Gilbert G. on

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Service is the best and efficient at this Ajo location

Carmen G. on

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Friendly staff

Marie A. on

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Every person there is friendly and extremely helpful! When I came in to pick up the van, they had it ready for me out front and they processed me out very quickly. Returning the van was also a delight! They went out of their way to make sure I was happy with the experience! I have made many moves using U-Haul over the years, including a 20-year military career. Without question, this was the absolute best, easiest, and quickest experience I have ever had; the people at this location are amazing! Thank you so much!

Lee F. on

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Rex A. on

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Truck was fairly clean but the front end is dangerously out of alignment.

Richard R. on

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Joel G. on

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Everyone was nice and very helpful.

P W. on

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Great location, great staff. I've been renting here for years and will continue to do so.

Brian C. on

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When I was returning the truck, I pulled in the lot and the open sign was on. I walked to the door thee people inside turned the light off and would not help me. I used the app and finished the return, with all the required info and pics. I received a call today asking where was the truck. The app was completed with the PICTURES, the male on the phone was rude and accusatory and then asked what I did with the keys. I told him I put them in the Drop box and even heard them hit the floor. I reported this to your regional office.

Jovens C. on

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Keep up with the great customer service.

SAM M. on

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Grant T. on

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Ona S. on

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Friendly staff

David F. on

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Takes way too long to verify information and lock didn't work at first.

Franck D. on

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Keep up the good work.

Charles L. on

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Customer did not leave a comment.

Liz C. on

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The gentleman that helped me with the uhaul.rental was super awesome!!! Very personable and made it a breeze even though the system was being difficult. Dedinitely recommending this loc. To family and friends.

Francisco O. on

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The staff are Very Professional, flexible; all with a Friendly smile. I will visit u-haul facility again for All my storage and moving needs.

Daniel N. on

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Met three employees. I can’t recall their names. But all three were EXCELLENT! Friendly, helpful, and go me situated quickly! I will be utilizothwm again for my moving needs!! THANK YOU!

kay p. on

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Very nice and friendly! Worked well with our schedule!

Kathi S. on

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This was not a storage unit, I had a U-Box shipped here. The staff were very nice & helpful.

mona r. on

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The local was great but for the rest of my experience was very disappointing. Trying to call Uhaul was the worst. It was very inconsistent, hard to reach, uninformed and wearhouse didn't deliver as st