Customer Reviews for U-Haul of Vallejo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Vallejo

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Andrew B.
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Calvin and his team were excellent! This is now my go to location for all U-haul needs.

Mark D.
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Customer did not leave a comment.

Brian C.
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Customer did not leave a comment.

Frances G.
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I had to wait over an hour in line to return the rental. only 1 guy was working very hard to assist customers. The online option wasn't working.

MONICA P.
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We reserved a 20' truck a week in advance, but didn't find out that the truck we reserved wasn't scheduled to be returned until the time of us picking it up. Needless to say the truck was not returned on time and we had to settle for a 15' truck. The employees were great and are supposed to give us a $50 credit, but the smaller truck made us need to do an extra trip which cost us extra time and money.

Martin K.
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Customer did not leave a comment.

Rhonda R.
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Michael R.
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Only downside was that there was only one person working most of the time I was there which made for a long and slow moving line. Outside of that this was probably the best and easiest experience I've had with any rental company.

LORNE N.
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The inside of Van was clean but outside was not. The Vallejo location did an excellent job.

Howard R.
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Customer did not leave a comment.

HOWARD Y.
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SANDRA B.
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EMILIO M.
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TAMARA A.
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The customer service agent was very friendly.

JOSE C.
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The agent (manager?) that handle my contract Calvin was very nice, polite, helpful and courteous. It was a very pleasant experience. .

Michael H.
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I was taken care of right away and the person that help me was very polite and well mannered. And I was in and out quickly. Thank you

David O.
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Customer did not leave a comment.

Larry M.
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Love that they're so willing to help you.

Alfreda V.
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Customer did not leave a comment.

Augusto C.
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Would like to see lighting options in storage in the future.

James W.
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Outstanding service and very helpful Staff.

Amy P.
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It was clean enough but could use a vacuum in the cabin once in a while.

Mike N.
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Great Team and Equipment - Thanks!

DINA A.
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Customer did not leave a comment.

karen W.
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Great service from Courtney! The layout of the parking lot/receiving area isn't great, but it wouldn't stop me from returning. Just fyi, the top of drivers side door didn't have a good seal, so made for a noisy drive to Chico and back.

Deborah L.
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Kelly P.
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Everyone at this location and so helpful!

MARY L.
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Jennifer P.
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Kevin K.
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Ellen F.
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Reserved a pick up truck, but it wasn't available when I got to the U-Haul Vallejo location. I was given a panel truck for the same price and that worked out well.

Michelle B.
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The Staff was very helpful and did everything to my rental a pleasant experience. Kudos to Calvin & Courtney for all their help!

Niesha A.
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GREAT SERVICE

krishan C.
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Service was fast and professional. Courtney is always polite and helpful. I know she will get me the truck I need and make the process go smoothly. Courtney and Calvin are the reason we keep coming back and refer our customers to this location.

Gregory A.
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Greet customers. Prioritize customers at counter.

MELISSA T.
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SHELLY N.
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Alice W.
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Gilmore U.
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Antonio V.
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Sean K.
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Chelsea A.
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Everyone had a good work ethic and attitude. Would use again.

LAVINIA W.
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The line is always really long. They need a few more cashiers at this location . Other than that everything was perfect ...

Brett R.
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I rented from you Dublin ca location got there after doing from San Diego to be told it was up in Vallejo. 40 min north. The guy there was awesome. Got to murrieta and flat tire. Wasted my morning waiting to get it fixed.

Israel N.
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Customer did not leave a comment.

Dexter H.
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The customer is always right. Always. Even when the customer is wrong you say “ ok Right although our policy states .... “ don't just be an out right ass hole and make things even more inconvenient for the customer. I deliver mail to this business I see the employees every other day. I'll make sure not to rent again.

Yolanda M.
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Unfortunately, due to the environment, I am not sure if you could help with this. Due to unforeseen circumstances I had to drop off after closing (it was maybe an hour or less). A man with mental or drug issues was on the property and I could not safely leave keys in drop box. I could not even visually see where the Dropbox was. The man remained close to the vehicle picking me up as well as the truck.

Jeffrey A.
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Mike N.
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MAURICE G.
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Christopher E.
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offer better deals with in the California areas like one city over. Like the advertisement say on the truck 19.99 inner city unlimited miles especially in this COVID-19... just a thought! as much as i paid for 2 hours i could have rented a truck from Enterprise for all day! with unlimited miles.

RICARDO V.
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Customer did not leave a comment.

Ezequiel N.
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I reserved a dolly a week ahead of schedule along with a truck. The day of picking up the truck I was told there were no dollies available. Seems someone isn't looking at reservations before hand to assure they can accommodate the customer.

IRWIN O.
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JAMAR W.
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Yoleta J.
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Alicia G.
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Manager extremely helpful and accommodating. Great attitude and excellent customer service.

Knina H.
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Kathleen B.
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billy D.
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motorcycle trailer had oil on the flooring which was a little unsafe

Kison S.
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Customer did not leave a comment.

julie B.
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Maybe check to make sure all tail lights are functioning. Previous customers wouldn't know if out unless someone following to destination. Our brake light and turn signal on passenger side was out but I had someone following me. We did inform the location so they could get it repaired. Everyone was very pleasant and processed us quickly. Check in online expedited it even more. Thank you

William L.
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FIX the travel route to the freeway. It was hard to get back onto the freeway.

Mark S.
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Staff was great, followed COVID precautions. Greatly appreciated

Crystal W.
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Customer did not leave a comment.

Gregory A.
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Andrew R.
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It was just right

Tom S.
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Friendly, helpful employees. Check in & out was very easy!

Anthony L.
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Customer did not leave a comment.

Lela L.
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Frederick A.
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This location is fast, courteous, efficient and professional. There has been a huge turn around since i last rented here! VERY SATISFIED!!!

Kyle W.
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Never use U-Haul. This organization does not care about you or your business. You will never be provided with the equipment you reserved where you reserved it. You will not find out that your equipment is not available until 24 hours before your reservation date leaving you no time to contact a competitor. Never use U-Haul!

MARY S.
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Customer did not leave a comment.

Linda H.
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Line always long, workers move way to slow.

TERESA A.
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Customer did not leave a comment.

Kasey C.
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The truck is maintained well, and the inside of the truck was clean. The outside was muddy, but that was not an issue for me. Great service and friendly employees. Easy to find location.

Dwayne S.
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You are great, as far as I am concerned you don't need to do anything differently

JAMES J.
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Customer did not leave a comment.

Cherise C.
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GREGRI D.
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Zoran K.
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Wayne C.
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Manager (Calvin) was extremely helpful.

Milton W.
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Calvin GM racially profiled me. I also didn't feel safe or clean in that location. No contact was not enforced. I was very disgruntled.

Ieshia R.
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Parking for your customers. I don't like to block anyone. Thanks

Scott H.
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Customer did not leave a comment.

Juan V.
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Online reservations are sketchy but the crew on Solano ave is awesome

Cameron R.
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Customer did not leave a comment.

Josefina R.
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Customer did not leave a comment.

Nathan B.
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Location was dirty but tenant was nice.

Rosemarie D.
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The employees are very helpful specially it was my first time renting at uhaul Mr Degolado i forget his first name he was very professional and very helpful and has good attitude he help me when i picked up the truck and when i return it i only rented for 1 day and have to extend 2 day i bought the insurance but i thiught it was $20 for the time i rented but found out it was everyday he adjusted it for me w no problem at all and only chrge me for 1 day. Robert is also very helpful who help me on returning the truck i explained to him yhat the dally i rented was never used coz i bought glass sliding door and that would not word it need to be carried by 2 people and the dally cannot be used he was happy to adj for me. Had a very good first time experience. I wl be a returning customer and highly recommend this place

Napoleon L.
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Customer did not leave a comment.

BRAD T.
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Michael L.
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Reserved a truck and trailer combo a week in advance. Day before pickup, am told the trailer isn't available. There isn't one anywhere, closest one was 300 miles away. That isn't a joke or an exaggeration. So now I have to pick up the truck at one location, drive 40 miles to another to pick up a different trailer. Same size, just uncovered. I get there, they have no available trailer. It is eventually resolved but if nline check in for reservation should let you know if the equipment you are reserving for isn't available. It was extremely annoying

John K.
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Customer did not leave a comment.

Edward A.
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You online reservations suck big time! You offer to reserve a truck online, I reserve the truck, then you call me the night before my move and tell me you don't have one available! I will never use your online reservation process because it sucks!!!!!

Anthony S.
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Staff was friendly and helpful. Equipment was clean and ready. Thanks Calvin.

Richard J.
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Cargo area was filthy. I had to sweep it out before I used it. No pre inspection was done with me. Air conditioning smelled like cigarettes.

jessica V.
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Have the truck available as promised at the location the day and time the reservation was made. Accommodations were made, but definitely not what I expected or requested.

Makenzie O.
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This location did a wonderful job! I had originally had a contract with another location and made the reservation a month in advance. They waited until 1 day beforehand to tell me that they never have the size truck available that I ordered. I am extremely disappointed in Uhaul for this poor organization. But after fighting for an hour with customer service, I was able to get moved to the Vallejo location and was very pleased with their service (despite the inconvenience of having to drive so far out of my way due to the earlier error).

Pleshette B.
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The location was clean as so the rented vehicle. Customer service the agents were very knowledgeable and helpful. plenty of off street parking for my personal vehicle. Return was fast and easy.Refund was applied instantly. I will recommend and return again! Thanks Pleshette

Lee B. | Overall Experience |
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asssddd

David L. | Overall Experience |
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staff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.

Joseph S. | Overall Experience |
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Nigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.

No reviews have been submitted for this location.

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