Customer Reviews for U-Haul of Vance Jackson

2,822 reviews

2566 NW Loop 410   San Antonio, TX 78230
(@ Vance Jackson and IH410 )

(210) 349-8023

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(210) 349-8023

2566 NW Loop 410
San Antonio, TX 78230
(@ Vance Jackson and IH410 )

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

charlene R. 
Rating:
5.0

Atir did a great job

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Roberto C. 
Rating:
4.0

Customer did not leave a comment.

Rodolfo M. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Excellent service and a friendly staff. Awesome experience. I would highly recommend the Vance Jackson store.

Alvin C. 
Rating:
5.0

Customer did not leave a comment.

Brad D. 
Rating:
5.0

The gentleman who helped me was so kind and awesome! He was very fast and explained everything to me.

Wednesday R. 
Rating:
4.0

Customer did not leave a comment.

Celeste Olivia D. 
Rating:
4.0

The customer service reps Oscar and Lem were friendly and courteous. The entire experience was friendly and profressional. jgcisneros

JOSEPH C. 
Rating:
3.0

Lem was on point he was very professional and took the time to explain a-lot of things i didn't know bout my hitch and trailer i used .....I would def go back for his outstanding customer service

Jimmy S. 
Rating:
5.0

Lim was top notch, true professional

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Lemuel was great, very helpful!

Chris F. 
Rating:
2.0

Air conditioner did not work in the truck (ninety-four degrees in Texas), bearings went out on the left forward axel of trailer, wheel locked up, trailer caught on fire, no fire extinguisher in the truck, had to call 911. Sat on the side of the road for 7 hours waiting on roadside service. Waited on crew to transfer furniture to new trailer for 3 hours. Spent nine hours total waiting on assistance from U-Haul. Lights on the new trailer didn't work, so I had to pull off the road and repair the trailer lights with my pocket knife. Was told I had an additional day to return the truck and trailer upon completion of the trip. When I returned the truck and trailer, I called and asked to return to a closer location. Was given authorization to return the truck to closer location and received a text message verifying authorization. When I turned the truck and trailer in U-Haul informed me I was turning in the truck a day late, at the wrong location and would be charged an additional fee. Showed the text giving me authorization from U-Haul to turn the truck in a day late at a closer location and was told they would "take care of it." Later I received and email stating there would be "NO CHARGE" for the truck or the trailer. Well...I received my VISA bill last week and was charged the full price for both the truck and the trailer. I have all the text and emails from U-Haul to verify.

Victor S. 
Rating:
5.0

Great service. Good location. Easy pickup and drop off. 10 out of 10.

Samuel D. 
Rating:
5.0

He was very professional.

Andrea B. 
Rating:
4.0

The manager there does a good job! Great customer service! Glad this location is open on Sundays.

Rochell D. 
Rating:
5.0

Staff is really friendly and helpful. I don't have any suggestions to improve.

Karen N. 
Rating:
3.0

the truck I rented was dangerous ... this is a serious problem as the power steering bushing is worn out causing terrible steering conditions ... this matter should be addressed immediately so that no one is killed! ... the radio is on, loud ... none of the controls work ... this is not only distracting, it is annoying

Rodell R. 
Rating:
2.0

Improved customer service. Both employees I interacted with were incompetent in even extremely basic work and acted like doing their job was a huge inconvenience.

Jacob S. 
Rating:
3.0

Blinker and brake lights stop working

Almos G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

The associate who helped me was fast and friendly!

Naishea W. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
4.0

Good

Amero M. 
Rating:
3.0

Customer did not leave a comment.

Juan A. 
Rating:
5.0

Carlos was amazing! Jacob wasn't friendly and welcoming!

BillyA R. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Jose A B. 
Rating:
5.0

Customer did not leave a comment.

TODD T. 
Rating:
5.0

Staff was very helpful to hook up the uhaul auto transporter to my towing vehicle.

JOHN M. 
Rating:
5.0

N/A

Eugenio S. 
Rating:
5.0

Customer did not leave a comment.

Maximino C. 
Rating:
2.0

We have yet to receive the metal bracket for the plug on the exterior of the vehicle… An employee comment was made to my wife on the 2nd visit that we should have asked for the items we wanted on the install… absolutely not!!! Performing a professional hitch install would be a good start to improve for the next customer… Provide all of the hardware for mounting the wires and the plugs… Customer service should not start when the vehicle is returned to the customer! Explanations and Expectations should be discussed at the counter before any keys or funds are transferred… 361-549-0904 if you would like to discuss.

JOSEPH S. 
Rating:
4.0

Customer did not leave a comment.

jackson C. 
Rating:
5.0

Customer did not leave a comment.

carla C. 
Rating:
5.0

Need to upload new photos the truck has some details that your photos don't show

Edward B. 
Rating:
4.0

Customer did not leave a comment.

Rufus D. 
Rating:
4.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

steven D. 
Rating:
5.0

Great experience.

Shannon K. 
Rating:
5.0

Best customer service I've received in a while

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Dale Marie T. 
Rating:
5.0

We use U-Haul every year to move and have never had an issue. Thank you

Joanne D. 
Rating:
5.0

Friendly and fast service.

Pedro O. 
Rating:
4.0

Customer did not leave a comment.

dimitrious L. 
Rating:
5.0

Continue doing a great job.

Rudolph G. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

steve B. 
Rating:
1.0

The men at counter were extremely rude and wouldn't help me. I had an awful experience with uhaul and will never use this company again!!

Julie B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Nothing very friendly and helpful!

Mike S. 
Rating:
4.0

Customer did not leave a comment.

shawn K. 
Rating:
5.0

I rserved a 8' PU Truck but the previous renter had not turned in the vehicle. They let me have a 10' Box truck for the same price and it turned out it was a better option for the things I needed to move. The vehicle was clean but the pasenger armrest was missing which made closing the door a little awkward.

Robert S. 
Rating:
5.0

Great service!

Shamira C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
5.0

Both employees were very friendly and helpful.

Lauren W. 
Rating:
1.0

Not commit fraud

Nathan W. 
Rating:
5.0

Radio doesn't work.

David M. 
Rating:
4.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

The young man with the dread locks, I didn't get his name, was also very accommodating and knowledgeable. He gave excellent guidance and also very quick and easy to work with. He was handling multiple customers efficiently and with great attitude. He definitely deserves a raise.

bret S. 
Rating:
5.0

The gentlemen that helped me at both pick up and drop off was super helpful! Very efficient and friendly! What an asset he is to your business!

Lori B. 
Rating:
5.0

Shop was busy but they were able to get me checked-in and out in a few minutes. Got my receipt via email before I got home.

Rob R. 
Rating:
5.0

Customer did not leave a comment.

Betty D. 
Rating:
5.0

Customer did not leave a comment.

Mariah P. 
Rating:
5.0

Customer did not leave a comment.

Jesus G. 
Rating:
5.0

Customer did not leave a comment.

Eliu R. 
Rating:
4.0

Everything went well, very helpful staff and they helped us hitch up. It just took a long time to check in due to a lot of people in line.

Marie S. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

The inside of trailer was dirty smell with cigarette smoke and never was swept so I found cigarettes buds . I has to have someone clean it for me because the smell was really bad. I love uhaul ,but this time was not a good experience.

Virginia M. 
Rating:
4.0

Customer did not leave a comment.

Narciso G. 
Rating:
5.0

Customer did not leave a comment.

Maricruz C. 
Rating:
3.0

No, only because when it's busy and there's only 2 employees, it's hard to get serviced. Otherwise, I would give a yes!

Craig H. 
Rating:
3.0

Very understaffed. I showed up at 2PM on a Thursday and there was a long line at the counter and only 1 guy checking in trucks. I waited for about 20 minutes before I was able to leave.

Laron C. 
Rating:
5.0

Customer did not leave a comment.

SAM C. 
Rating:
5.0

Customer did not leave a comment.

Bob A. 
Rating:
5.0

Customer did not leave a comment.

Gabriela O. 
Rating:
3.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Your General Manager was excellent at Cusromer Service.

Pilar M. 
Rating:
3.0

Customer did not leave a comment.

Maria M. 
Rating:
3.0

Customer did not leave a comment.

Victoria R. 
Rating:
5.0

Customer did not leave a comment.

Crystal S. 
Rating:
5.0

Nice staff and took great care of my pick up and drop off.

Evangelina S. 
Rating:
5.0

Lem was super friendly and warm. Very refreshing!

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
3.0

The truck was horrible, smelled like something died in it I never had such a bad experience in my life.

Tony V. 
Rating:
5.0

Customer did not leave a comment.

Vanessa D. 
Rating:
5.0

We were taken care of by the General Manager. Everything was great and very easy, the only thing that needs any improvement is the parking lot, it needs to be BIGGER!

Leticia E. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Antomio L. 
Rating:
5.0

Have more than 1 person on shift. The poor guy was running all over trying to take care of everyone, and he did wey well.

Craig O. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Friendly staff Excellent service

Benito G. 
Rating:
5.0

Customer did not leave a comment.

PAULF K. 
Rating:
5.0

It was an easy great experience. Will recommend and will be a repeat customer. Thanks

Martin O. 
Rating:
5.0

Customer did not leave a comment.

Stephanie O. 
No reviews have been submitted for this location.

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