Customer Reviews for U-Haul of Vance Jackson

2,671 reviews

2566 NW Loop 410   San Antonio, TX 78230
(@ Vance Jackson and IH410 )

(210) 349-8023

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 349-8023

2566 NW Loop 410
San Antonio, TX 78230
(@ Vance Jackson and IH410 )

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I don't know the young mans name on Vance Jackson location but he has GREAT customer service!

Teresa S. 
Rating:
4.0

Customer did not leave a comment.

Winderlyn N. 
Rating:
5.0

Have the trailer clean before the customer pick it up, it is a waste of time for the customer having to wait for the trailer to get cleaned.

Steven D. 
Rating:
4.0

Customer did not leave a comment.

Monica G. 
Rating:
4.0

Vance Jackson location was good, straight forward.

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

Experience was great. In and out with no problem.

Douglas K. 
Rating:
5.0

Very pleased with my experience, thanks!

Paola K. 
Rating:
5.0

Customer did not leave a comment.

Christpher W. 
Rating:
4.0

Customer did not leave a comment.

Jasmin M. 
Rating:
5.0

Customer did not leave a comment.

Natalie A. 
Rating:
3.0

The size truck I had originally reserved was not available due to another customer not returning it. I believe his name was Carlos, helped me get the in the next size truck and comped half a tank of gas for me.

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

Nightmare, booked it at one location, arrived and told to call 1800 u haul. Cut off 3 times. Finally told to drive to another location about 20 mins away. Ridiculous way to treat a customer.

Nicola W. 
Rating:
5.0

Everything looked safe and the staff was helpful and kind in demeanor.

NICHOLAS F. 
Rating:
5.0

Customer did not leave a comment.

AMY M. 
Rating:
5.0

Customer did not leave a comment.

Cassandra R. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

alma B. 
Rating:
5.0

Picking up and dropping off the van was great. Everyone was very friendly. I only wish UHaul would invest a little more money in their vehicles. Cruise control, a back up camera and reverse sensors should be standard equipment on all UHaul rental vans and trucks. Back up cameras are standard equipment on all vehicles now days.

Howard H. 
Rating:
4.0

When you go to U Haul.com or to your account to order a truck the charge for mileage reads .69 a mile, and then when you get the truck it some how is .79 a mile. I think that should be fixed, it could be considered as false advertisement or what's it called bait and something, which is illegal.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

shawn L. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
5.0

Great check out process. Manager on duty was professional and prompt.

Erik S. 
Rating:
5.0

Great jpb

Paul A. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Very friendly and helpful staff

Reed C. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Everything was great. I just felt bad for the employees because at the time of my visit there was “man” being disrespectful towards the employees. No one should tolerate such disrespect even if it's a potential customer.

ERIC N. 
Rating:
5.0

I always use this location,staff us super awsome,thx

Sierra C. 
Rating:
1.0

Manager gave me truck, he said fuel was about 1/4 and it wasn't, he marked it as it was 1/4 on computer latter. I used truck for 12 miles. Mpg of that truck is 8-10 mpg. I put 2g fuel and dropped off at location after midnight. After few days I got extra 58$ charg, he charged me 4.5 gallons fuel, how could truck use 4.5 gallons for 12 miles and I put 2 gallons too. BS!!! Plus he charged 30 $ on top fuel service charg. More likely I used 1.2 gallons off gas, which is impossible to determine this little amount use. That genius thought I used 4.5 gallons. I worked with fuel past 10 years and I know better it was wrong charge. I will make time to go store and tell that guy, what is wrong with him. Plus I reported to my bank for dispute extra charges. This isn't first time I used uhaul and this kind of service I never experienced, super disappointed!!!

Nodar Z. 
Rating:
5.0

Customer did not leave a comment.

Andre L. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer service is great and staff were friendly and attentive. Truck had dirty windows, could've used a wipe down.

frank C. 
Rating:
5.0

Lim is AMAZING !

GREGORY P. 
Rating:
3.0

There was damage on rear tire and have to go twice to pick up truck.

ROHIT M. 
Rating:
5.0

Jacob Ybarra was a Great Help and Very Patient as he handled other impatient customers whom were cutting the line and giving him the business....and he handled it with Great Professionalism...and was able to take charge of the situation and still handled our business in a timely manner...We recommend a Raise for this Guy....We appreciated his commitment to service. Thanks and God Bless.

Vivian I. 
Rating:
4.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

the young man that helped me did an amazing job - friendly and helptul. I think is name is Jacob.

Dora P. 
Rating:
5.0

Customer did not leave a comment.

FELIX T. 
Rating:
5.0

Customer did not leave a comment.

Marshall S. 
Rating:
5.0

Customer did not leave a comment.

Harry P. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo O. 
Rating:
4.0

Customer did not leave a comment.

javier C. 
Rating:
5.0

Great customer service! Hassle free and quick!

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Virginia W. 
Rating:
5.0

Great service

ruben C. 
Rating:
5.0

Staff were welcome and professional.

Quang N. 
Rating:
1.0

Have a properly functioning ignition on the truck. Have more than 1/16th of a tank of fuel in the truck. Have all reserved equipment on hand for the customer.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Julio S. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Derrik C. 
Rating:
5.0

My time with U-Haul today couldn't have gone better. All staff were kind and efficient. My truck was great. U-Haul allowed me to do a very convenient & affordable move. I'm so very grateful. Many thanks!

Jaimi S. 
Rating:
5.0

Customer did not leave a comment.

Jo K. 
Rating:
2.0

Waited 30 minutes for assistance. Only one person at desk, another roaming around while 5 customers waited in line. Mileage listed was not correct. Gas level was not correct. Seems it was all increased slightly in order to be able to charge me more upon return. Used the vehicle for less than 30 minutes, returned it and waited about 15 minutes for get checked in. Didnt bother to point out the photos i had showing the mileage was incorrect, wasn't worth my time for a few dollars. Really disappointed in the experience.

Joseph I. 
Rating:
4.0

Customer did not leave a comment.

Lauren A. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

cynthia M. 
Rating:
5.0

Thanks for helping us with our move. It was fast and simple.

Stacy M. 
Rating:
4.0

They didn't have the furniture dolly yet I was charged for it. Also, I was never asked to verify the mileage which became a problem on drop off when I was charged for going over the allotted mileage for my rental. Yet, I only drove from San Antonio to Willis, TX which is less than the 275 mile rental. I went from pick up less than 8 miles then drove to my home in Willis and then to drop off. Definitely within the mileage stated in the agreement but of course I can't prove it. Actually it wasn't even told to me upon drop off. Only noticed it when my credit card was charged. So, I believe I'm owed the rental cost of the dolly plus the charge for mileage - so roughly $70.

Paul S. 
Rating:
2.0

Furniture dolley's and Regular Dolley couldn't be provided by location. Location didn't notify us until 7:30pm the night before we were to pick up the truck, which was scheduled for 7:30am. A lock was also not provided on the rear cargo door.

Blake R. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
3.0

Tried to add extra charges on return

Billl S. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

Efficient, friendly and an overall good experience.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Thank you for everything.. today when I went to turn in the uhaul truck, the manager at the Vance Jackson and 410 location was very nice and helpiful.. thank u for everything

Frances G. 
Rating:
4.0

Customer did not leave a comment.

Tim F. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

I just wanted to thank Jacob Ybarra at the Vance Jackson / 410 location in San Antonio. I was irritated that the electronic / cellphone check-in option didn't work as smoothly as I had expected so I had to go inside for assistance. This required Mr. Ybarra to check me in and I was irritated and not very nice. In fact, I was a rude jerk. I was able to calm down and I apologized to him for my behavior before I left. But I wanted someone to know how great Mr. Ybarra was: He never lost his professional demeanor and treated my better than I likely deserved. Please put a good word in for him, somewhere in his file. His supervisor out to know that he's got a great employee, a great individual working for him. Thank you!

Scott B. 
Rating:
5.0

This is a great place. The guy who assisted me was very nice, very quick, and very professional.

Bienvenu T. 
Rating:
3.0

Customer did not leave a comment.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
4.0

Easy pickup of truck. After loading truck we returned to pickup and load auto transporter. Staff was very helpful with loading of Sienna onto trailer.

Eric T. 
Rating:
5.0

Just provide a little more info about the vehicle such as "Unleaded gas" or things like that.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Tammy T. 
Rating:
5.0

Christian was great and helpful.

don S. 
Rating:
5.0

Great staff and very friendly

FRANK A. 
Rating:
3.0

Customer did not leave a comment.

Lynda S. 
Rating:
5.0

Professional staff and very good customer service.

JOHN E. 
Rating:
5.0

Customer service are great

GRACE A. 
Rating:
5.0

It was starting to rain and noticed there was no washer fluid and the wiper blades looked like they could use replacing. The cracked passenger mirror made it somewhat harder to look for vehicles. But aside from that, it was a smooth process and transaction.

Alejandro P. 
Rating:
5.0

Get group of guys we're great help at pick up and drop off. Was my first time renting a trailer and they made it very easy for me. I appreciate their help very much.

Steven M. 
Rating:
5.0

Everyone went above and beyond especially the manager he was great.

kenneth W. 
Rating:
5.0

It was awhile waiting for help

Amber A. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
4.0

Customer did not leave a comment.

louis M. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
1.0

Customer did not leave a comment.

Marshall B. 
Rating:
5.0

Great customer service!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Rolando T. 
Rating:
5.0

I was worried about the online order, but everything went smoothly; my field supervisor had no issues picking up the trailer, and our crew guys had no issues delivering it. Thank you!

Elaezar E. 
Rating:
5.0

Customer did not leave a comment.

Vernon C. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Have more moving supplies ready for customer use.

luis G. 
Rating:
4.0

Customer did not leave a comment.

Benita S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top