Customer Reviews for U-Haul of Vestal

4804 reviews

3732 Vestal Pkwy E   Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

(607) 729-4951

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(607) 729-4951

3732 Vestal Pkwy E
Vestal, NY 13850
(Btwn Bunnhill & Jensen Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you for being open on Sundays.

Michael-Rory H. 
Rating:
5.0

Noah and the other gentleman working that day were polite, respectful, and helpful.

Ritchie L. 
Rating:
5.0

Connect to a person when calling the store. It's very busy, which understandably, puts customer service over the phone on back burner, but redirecting to a service that connects to a human if a store employee isn't available would be helpful. Not everyone has unlimited internet access or ability to change reservation or give a heads up if running fifteen minutes late. In store, a grace period for return was given, but when running late driving vehicle back, I was unable to call ahead to notify. But it worked out in the end anyway. So I suppose it's not too big of an issue.

EVA W. 
Rating:
5.0

The place was great. The service was great. The vehicle was operable but old, but stable.

James C. 
Rating:
5.0

Super fast service

TIMOTHYLOCKE P. 
Rating:
5.0

Gas gauge reading on paperwork was way overstated.

Tom A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer N. 
Rating:
4.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Can't do any better

PAUL M. 
Rating:
5.0

Simple, easy and quick.....

LAWRENCE C. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Fix your call wait times at the corporate level. Never less than 45 minutes when I called.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

RICHARDALAN L. 
Rating:
5.0

Great service as always . Favorite location !

Douglas R. 
Rating:
5.0

You don't need to improve anything. I'd like to take this comment's purpose to than two employees that helped me. I lost some personal items while I was at the counter, renting a 15" U-Truck. U-Haul Associate Noah Dubois and the manager of the site, notified me immediately, after I left those personal items behind. Please express my appreciation to them, for their caring about returning those items to me!! Thank you again! Rick White

Rick W. 
Rating:
4.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C. 
Rating:
4.0

The return after hours process is not good. It's as if you want to make the online experience bad enough that people will pay $20 to have an employee check it in the next day.

BRUCE C. 
Rating:
5.0

Customer did not leave a comment.

rick M. 
Rating:
5.0

Customer did not leave a comment.

Margaret T. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Provide an email for customers so we don't wait on hold for an hour trying to reach someone to tell them we're going to pick up later than expected. Or a text to the facility so we can let them know right away that we'll be late.

Christina P. 
Rating:
5.0

Very friendly and professional service. I was in and out quickly. The prices were very reasonable.

JESSICA A. 
Rating:
5.0

great customer service from Jose and Christian- very pleased

Carman G. 
Rating:
5.0

Renting a 9' cargo van was super easy!! Did it all online and just picked it up at the time I requested.

Michael O. 
Rating:
1.0

I was charged for 950 miles when I only went just over 400. FIX THIS!!!!!!! MY PHONE # is (607)201-5007

CODY B. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
3.0

The personnel in the location it was changed to were excellent. Experience-stressful. Arranged rental a month in advance to Binghamton. Received a call business close the evening before leaving that the truck would be unavailable until much later that day. Relocating out of the city and house sold. I was panicked. Called uhaul and they fixed it changing the location to another nearby one. Wonderful young lady but so, so stressful.

dawn G. 
Rating:
5.0

Customer did not leave a comment.

Ashleighanne S. 
Rating:
5.0

Customer did not leave a comment.

Ahmad A. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

SANDRAM H. 
Rating:
5.0

Customer did not leave a comment.

CAITLIN S. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

I've used this uhaul location several times. Honestly one of the most pleasantly staffed businesses I've experienced. Everyone is working hard but makes the time and effort to be pleasant, knowledgeable and respectful. Equipment is always polished clean. Thank you I will definitely use uhaul again and recommend it with 5 stars!!

robert P. 
Rating:
5.0

I've been doing a lot of business at this location lately because I am in the process of selling my house and moving and they are also helpful in renting a van and purchasing boxes and everything else needed for the move. Recommend this location

Jean Z. 
Rating:
4.0

Customer did not leave a comment.

Stacey C. 
Rating:
4.0

Customer did not leave a comment.

Elise F. 
Rating:
5.0

Staff are exceptional

Eric N. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
1.0

I reserved a van online two days in advance, the next day I received a text that the van was not available, and that I'd have to go to another location, which meant backtracking and more fees. When I went to the 2nd location, at 9 a.m., I was informed the vehicle was not there. In fact there was only one vehicle there which was much larger than the one(s) I'd reserved, and I have people I'm paying as I wade through the morass of UHaul. Lots of excuses... no solutions.

DOMENICA P. 
Rating:
5.0

The return process was made to be very easy by the great employee who greeted me. He unhooked the trailer and had me on my way in less than 5 minutes. Great job!!!

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Employees were super friendly and professional.

MICHAEL M. 
Rating:
5.0

The workers at the Vestal NY, location were exceptional.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT SR R. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Abigail S. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

I think this rental was good. We needed a van for a short day's move and it worked out very well.

Patricia W. 
Rating:
2.0

1. The trialor was "checked" prior to leaving by an employee who said we were all set, to arrive at our destination an hour later and discover the one brake light was out. 2. We stopped at the scranton uhaul because we didnt want to drive a trailor with no brake lights home. They refused to take it without a 150$ charge, and offered to fix the light (fine). In the process they fixed the upper light and didnt reconnect the lower light. When asked about it, they told us " those lights arent needed. On the new trucks they are stickers." 3. Upon return, trucks were lined up all the way to 434. It was difficult to even get in the parking lot. Trying to complete the return was also a pain. Trying to scan the barcode to verify the location failed every time. Taking a picture failed. And despite the instructions on the door, there was no where to type in the barcode number. It's impossible to return after hours without a cell phone and without creating an account or downloading the app. The directions on the door next to the dropbox are different than the directions you get if you ever get the "return my trailor" feature on the website to work.

Jonathan O. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

Eliav B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Had no problems. Nice staff

Brighton B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Unable to check in using the website, other than being able to reserve my truck, the website check in was a waste of time, difficult to navigate and ultimately did not work.

Kathleen P. 
Rating:
5.0

Customer did not leave a comment.

Gordon D. 
Rating:
5.0

Customer did not leave a comment.

Guadalyn V. 
Rating:
5.0

Customer did not leave a comment.

DONOVANPATRICK F. 
Rating:
5.0

Customer did not leave a comment.

HANNAH L. 
Rating:
5.0

Literally every single person that works at this location is so chill and nice. Maybe it's because customer service has gotten tougher since the pandemic began but I was just always impressed with how patient and helpful everyone that works there is. You guys have an awesome team at that location and they really were one of the brightest parts of my whole moving experience because I felt absolutely no stress dealing with them in what was otherwise a pretty stressful situation. Thank you all, especially Jose!

AMBERNICOLE P. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

I usually rent a van at this location several times a year for my business—except last year. The employees are great!

Maryanne W. 
Rating:
4.0

Customer did not leave a comment.

Alan G. 
Rating:
4.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

I had to call because we were going to be late. I waited on the phone for almost 30 minutes for someone to answer. I'm guessing that I wasn't talking to the Uhaul place I rented from, the person on the phone didn't have the right info. Let people call and talk to their store people. The middle man just causes wait and confusion!!

CYNTHIA N. 
Rating:
4.0

Customer did not leave a comment.

ELLEN H. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

Nothing, everything was great, friendly staff!

James L. 
Rating:
5.0

The General Manager was great. Friendly, knowledgeable, what more could you ask for.

Dave M. 
Rating:
5.0

Excellent!

John F. 
Rating:
5.0

Customer did not leave a comment.

LUIGI F. 
Rating:
1.0

Customer did not leave a comment.

danielle T. 
Rating:
5.0

Customer did not leave a comment.

ASHLEYLEIGH B. 
Rating:
5.0

Tried to rent on line. Entered all my info and never received a confirmation. Had to rent over the phone and the wait time was pretty long. Otherwise good experience

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

D JR C. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

Hardik B. 
Rating:
5.0

Customer did not leave a comment.

Joyce B. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Customer did not leave a comment.

Adolphus R. 
Rating:
3.0

Everything was perfect however dropping the truck off at another location would have been more convenient.

Marcia T. 
Rating:
5.0

Customer did not leave a comment.

J B. 
Rating:
5.0

Efficient and friendly staff.

MELISSA L. 
Rating:
5.0

Nothing.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

christian H. 
Rating:
5.0

Customer did not leave a comment.

CINDY W. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Thanks to Jose for his help picking up and dropping off. Very easy possessing everything.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Amedeo C. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE T. 
No reviews have been submitted for this location.

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