Location and equipment was old and semi depressing, but the young man kept everything clean and was very attentive. He was buzzing around getting everything in order and explained the whole process very well.
Sean HarringtonCustomer Reviews for U-Haul of Vestal
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My problems with Uhaul had nothing to do with this location. I had ordered a 20 ft truck with an auto transport from this location and 2 days before was told that I could not get it at this location. I would have to drive 1.5 hours away. I did not have the time to do this. I ended up renting 2 trucks instead of one and it cost me significantly more. I had booked the rental at least 1 month in advance. It seems to me, that I gave enough notice, I should have received the same consideration. Needless to say I was very disappointed with the entire process. The person at Vesta was very helpful throughout the process.
Analise farrellOverall my experience was wonderful and I would highly recommend U-Hual.
Seth Seigel-LaddyTruck was straight up dangerous. I told the employee and he seemed like he couldn’t care less. I hope y’all don’t kill someone with that piece of shit truck. Truck number “DC 4805 G”
Daniel CorwinThe side mirrors on the truck kept moving outwords and I had to keep adjusting them at least 12 times in the two days of driving.
Dana M JemisonGreat and friendly service. Christain hooked up the trailer and was very helpful, courteous, and friendly. Hopefully all your employees are like Christian (in Vestal, NY).
JOHN TRAINOREverything is great
Cinda SentenAdvice got into the truck I could tell someone before me was smoking cigs in the truck. I quit smoking 4 years ago and the smell now definitely bothers my food and asthma.
Sean Drummthe U-haul attendant was friendly, informative and knowledgeable of all aspects of the rental process...kudos to him!
Steven HunkerSmooth transaction and customer sergicet
Charles MadridNothing. The gentleman that helped me out was excellent. He helped me with the initial reservation and the return. U-Haul is lucky to have him.
Filippo MuggeoNothing really
kathy RomaThe staff (mostly the guy named Christian) was extremely cooperative and helpful with recommendations and changes in the equipment and return schedule. 5 stars easily. The vehicle was low on gas (probably due to the very rapid turnaround). I like my rental cars and trucks to be filled up unless it is going to take more than a 30 minute delay.
JAMES E FAHSThis place people r very cooperative
MOHAMMADSAYEM GAZIVery understanding of our issue
Roy WillisThe only suggestion I would make is to have two employees on duty during the first couple hours of the day. Even though the employee covering was efficient, the people waiting to check-out or purchase an item were backing up.
Roger C MorrisonWe had issues with the battery and had to jump start several times. The drivers door was not closing properly and may have contributed to the issue. Christian (customer service rep) was helpful and gave us extra time. I am deaf and tried going through the uhaul website to get roadside assist and hit several obstacles finally sent an email to let them know I needed to extend to make up for all the lost time. Didn't hear back from them until after the local office was open and had already helped us.
nanci rauchThe attendant understood the issues that we had with the cleanliness of the truck and did what he could and reported the issue to his manager. We are waiting to hear back from them now!
Marcus PeeplesGreat customer service will use again
Christopher FarleyFriendly and accommodating staff
Samuel HoareAll was 100 percent- Great job Jose!!
Rick RiegalWiper blade came off because it wasn’t mounted correctly with the clip, and on a day when it was snowing hard.
MARK KIRCHEREveryone I dealt with was very attentive and friendly. No changes that I can suggest.
Walter ScottVery friendly and courteous staff.
Ronda LongVery good customer service explained everything fully and even offered extra information very satisfied
Tina BucinellExtremely kind and courteous employees
Virginia MackinonThe pick-up location changed without proper notice. Even the confirmation text had the wrong address. The two U-Haul locations used did not have good communication as I was given a different drop off time at the pickup location compared to what I was told at the drop off location. Luckily I was not charged extra.
Alex AndersonMake sure the truck doors are functional. Driver side lock was not functional. Key would get stuck if you attempt to lock driver side door from outside. Had to enter from passenger side for the duration of rental.
BO YUAN CHENSign on window says no smoking. There was a burn in the driver's seat from a cigarette and the truck smelt like smoke.
Christopher GratzelThe employee who helped us at pick-up and drop-off was wonderful!
Anna GilluleGuys are helpful, offer alternatives and go above and beyond in my experience. Will surely recommend to orhers! Will surely go out of my way to work with them again! Thanks a million!
Dana MillhouseOther than cost, everything went well with a nice piece of equipment
Joseph QuartararoDrop off was made super easy, the staff clearly marked their equipment drop off zone and I didn’t even have to leave my truck they unhooked the trailer and confirmed everything for me.
Derrick BradfordThe guys working here are great. Always friendly and knowledgeable.
KEITH COMERGreat experience. There was a small issue when the keys to the rental were in the pocket of an employee who was not onsite. We waited for about 20 minutes. The gentleman who checked us in was apologetic and extended the rental for us. Stuff happens and your employees handled it well. Will definitely be back
Kristin JohnstonGreat employees
joanne hallTruck had an engine light and AB’s light on. Only had less than a 1/4 tank of gas when we got it.
Mary ClarkI brought back the truck as is and clean your guy working at the counter gave me a bill for additional 55 dollars for the cleaning fee though the truck was clean and when realized he got caught he returned those charges
Athar MahmoodWonderful service from everyone! Great experience!
Louanne JaegerAlways great service ... thanks
LOU FUCHSNothing. The staff did great, and got me on my way quickly. drop off was a breeze too.
Scott ManchesterChristian was extremely helpful and has a great work ethic. He went above and beyond to help my husband and I when renting several vehicles from Uhaul in Vestal. Thank you for the great service!!
paul MichalskiNo issues. Owner was very pleasant.
Dale JonesLocation was great! Vehicle was clean however the front end needs a major alignment. Made it very rough riding and had some damage to personal items. Really would like some money taken off however when I talked to the employees, I did not have time to talk and could not request at the time.
Christopher GratzelHeadlights were grossly out of aim…right light was aimed at the shoulder of the roadway and the left light was directed toward the road before the bumper…NOT a Safeway to drive on an interstate!!!
DUANE KOZAKI originally made my reservation for Chenango street U-haul and they changed my pick up for vestal U-haul. So when I got there to pick up my U-haul, I questioned them regarding mileage because it tacked on another 9 miles to what was already going to be an expensive trip for me. They said if I wanted anything credited. I would have to take it app with the Chenango street. U-haul, they couldn't do it there. They also asked me when I was going to have it back. Which I already put that information in online. Which was 6 hours. They told me they had another reservation at 5 PM and if it wasn't back by then I would be charged for that reservation. I am not sure why I was being told that being that. I said I would have it back well before that. The lady that helped us when we returned. The vehicle was very pleasant and we did make her aware that there may be some issues with the front end of the vehicle because it was shaking a lot.
Theresa JohnsonStaff was extremely helpful they all deserve a raise.
Nicholas MillerBrooke was terrific!
John KaredesFirst 6'X12' trailer had live short in marker and taillights blowing fuses in truck. U-Haul replaced with different trailer. Two day's free from rental out of five day's rental.
Calvin EdwardsEverything was very organized, quick and efficient. The owner is super nice and friendly. Price was very good. I recommend this shop and will use them again.
TIMOTHY FAUGHNANLlya W. was the gentleman who helped me on arrival, he was very professional and did his job well. He verified all the order details and made sure I had all the information I needed. Brooke W. performed the check in when I brought my van back, she did her inspection and went over all the charges with me before providing a receipt. I appreciate both of their help and hope this gets back to them.
Sean DuganGreat experience. Staff was great. Pick-up and drop-off were a breeze.
Scott ManchesterGuy that checked me in was on point helpful and friendly
robert steigerThere were not many vehicles on site when I arrived. But the young man working there is very curtious and appears to be very good at his job. I have dealt with him in the past and remember being quite impressed with him. He was very good to other customers, explaining thier rental and billing in detail as they were upgraded to a larger truck due to the fact that someone returned a truck that was far too dirty and he would need to spend a lot of time to get that truck ready
Guy Ellis