Customer Reviews for U-Haul of West Saint Petersburg

3,561 reviews

4020 66th St N   Saint Petersburg, FL 33709

(727) 344-3988

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(727) 344-3988

4020 66th St N
Saint Petersburg, FL 33709

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

paul G. 
Rating:
1.0

Too much to type. Maybe someone else experience at this location is better than mine, but when I rent from here, it's always some type of issue, I will no longer rent from this location again...

JAYLEENA B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
3.0

The most important thing would be to make sure the manager does not cough in people's faces. The next important thing would be to keep the trucks better maintained. We rented one to drive across the country. The truck was in terrible shape. Even the windshield wipers were awful.

GWENDOLYN G. 
Rating:
4.0

Although the amount of equipment available and staffing seems sufficient at this location my experience was sub par. I selected Mobil pickup, but upon arrival the site said no equipment was assigned to my reservation so I had to go inside, have them scan my license, answer some questions on the credit card machine and then pay again with my card. The vehicle was advertised as being clean and sanitized (due to covid times we live in) but was obviously not. The dash was dusty, the passenger seat had a handprint of dried mud on it as well as various small debris throughout the truck that wasn't vacuumed up. This truck also smelled like smoke and I noticed where there used to be a no smoking sign in the cab is now an advertisement for uhaul self storage. I vacuumed the truck when I got home and wiped it down with some Clorox wipes which after using 8-10 I decided wasn't enough based on how black they were. I proceeded with a damp rag and some simple green. The rags were black. This truck was disgustingly dirty. For being a 2020 model year with low miles it almost seemed like it'd never been cleaned. The truck also had a minor misfire so it doesn't seem like the vehicle has been well maintained either. Upon return to uhaul to return the truck the guy outside said leave the key in the door and we'll get to it when we get to it. No receipt, no confirmation that I dropped it off and am no longer responsible for it. I understand covid has changed the world and workplaces are short staffed, and staff in general are not happy due to being overworked and under paid. I'm leaving 4 stars because everything was tolerable to me except for the dirty cab of the truck.

TYLER K. 
Rating:
5.0

Customer did not leave a comment.

KIRA R. 
Rating:
3.0

Document the damage to equipment or don't rent it with damage. Train your employees on the proper way to mount a car on tow dolly

EDWARD G. 
Rating:
5.0

Customer did not leave a comment.

NICK B. 
Rating:
4.0

Truck had high mileage and was sluggish.

DOMINICK R. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Transaction was easy and staff was helpful.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

LINCOLN B. 
Rating:
3.0

I was suppose to pick up at a different location they didn't have my truck so I got sent to this Location and they did not have all equipment I needed. So I had to get the truck and take it back to the other location to get the equipment needed.

Tyler G. 
Rating:
4.0

Trailer had not been swept out. First only 1 attendant on staff so we had to wait a while, then the manager came in and it went very fast after that.

VICKIE P. 
Rating:
5.0

Customer did not leave a comment.

Alexis T. 
Rating:
1.0

please call me 727-678-2775 the truck had a drivers license left in it, the passenger seat belt was inoperable, the passenger visor fell off, when i rented the truck I told the center associate that i had to drive to orlando and back and he assured me that the cheapest was was to rent daily with mileage, and the total was 397 and i just looked up the charge form tampa to orlando one way is 91. I am extremely frustrated and will take other action if this is not resolved

ROGER A. 
Rating:
5.0

Customer did not leave a comment.

peter B. 
Rating:
3.0

26' truck was good. Gas mileage was poor @6 mpg. Trailer had low tire pressures and no running lights. Had to fix lights in my front yard after hours. Best part, had a tire blow out on trailer in Louisiana and only took 3 hrs from time I called to time I was on road again, GREAT!

Michael A. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
4.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Both Check-In and Check-Out were super simple and convenient. The employees are very kind and patient. I'll always use this Uhaul for rentals.

ANGIE G. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

N/A

WALTER M. 
Rating:
5.0

Nothing

george S. 
Rating:
5.0

All staff were very attentive, fast and very helpful!

MARK M. 
Rating:
5.0

Customer did not leave a comment.

HARRY R. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Joe is kind caring And thorough. I will definitely recommend this location

Deborah V. 
Rating:
4.0

Great experience. Quick check in and out!

Michael F. 
Rating:
5.0

nothing

Mitchell J. 
Rating:
5.0

Have a gold membership for customers that use you more often the staff is amazing

SHAWN S. 
Rating:
5.0

Calling uhaul not this location sends you to a phone bank god knows where, it is rediculess you get routed around an around . Such a waste if time .this definitely needs to be fixed . The truck an the people that work at the facility are great .jus trying to call sucks !!!

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Jayden S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH I. 
Rating:
5.0

Customer did not leave a comment.

DANA O. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Everything was outstanding In & out good customer service hands down!!

TERRY S. 
Rating:
4.0

Customer did not leave a comment.

Sheryl R. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
4.0

Customer did not leave a comment.

megan E. 
Rating:
4.0

Customer did not leave a comment.

megan E. 
Rating:
2.0

After renting from this location over two years sometime having truck four days need another day get told no, have no truck available, return truck to not inconvenience anyone else, two times in a row, to drive by later in day to see the same two identical trucks I had still sitting same as when I dropped off mine, will not use this location ever again

James L. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Very quick and easy process.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Fast efficient friendly and full service! Everything I needed and hassle free from ordering to returning rental truck!! Thank you!

Christine S. 
Rating:
4.0

I don't know what to say the vehicle I have received it wasn't great engine was loud I thought it won't make it to my destination...but it did. felt little shaky overall it was good. thx

Villamaria A. 
Rating:
5.0

Everything about this store was amazing even the front counter associate who did my rental was outstanding. I give him and the store a A+++++ 😊

RICHARD C. 
Rating:
5.0

Always great customer service at this location and great staff and truck's

James L. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO M. 
Rating:
2.0

I signed up for TruckShare 24/7 to avoid having to go inside and wait in line but the vehicle was not prepared for me to pick up. So I still had to go inside and wait in line.

Steven M. 
Rating:
4.0

Thank you to both Joe and Josh for helping us with the hitch install (Joe) and the trailer hook-up (Josh). Excellent care and customer service.

Sheryl R. 
Rating:
5.0

We've rented from this location and every time it's been exceptional. Helpful and kind staff, clean trucks, all the supplies you need and the price is great! You will love it -highly recommend!

JOANNE M. 
Rating:
5.0

Customer did not leave a comment.

Dixie M. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

The manager (Joe) at this location along with all his staff are very professional and want to help he is for sure an asset to U-haul. I will definitely come back to this store when I need moving supplies, trucks or trailers.

CLAY S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
4.0

The truck so bad of smoke it was almost unbearable.

ASHLEY B. 
Rating:
5.0

Very friendly staff/helpful

RHONDA W. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Great customer service

SONJA F. 
Rating:
5.0

Customer did not leave a comment.

Kimberley S. 
Rating:
1.0

U haul charged me for 12 days of having a car when they had possession of it in 5 days. So they keep charging my card. This is bullshit. Uhaul robs people

MELISSA T. 
Rating:
4.0

Truck was so disgusting. I was so uncomfortable I had to stop and spend money and take my time to clean. Not ok, had me so mad and couldn't drive because everything was sticky and so filthy dirty. Had no right renting this truck out. I want my money back and will continue to use this location. Dropped truck off after hours, if it was during hours I woulda caused a real problem. Most uhual stations are miserable, mean, no good people. This location has good people and good service but where probably overwhelmed with the work. Truck was absolutely filthy inside.

NICHOLAS D. 
Rating:
1.0

Customer did not leave a comment.

ASHLEY E. 
Rating:
3.0

Had to backup in tight uhaul parking lot. Very little help from staff.

TONY A. 
Rating:
4.0

Customer did not leave a comment.

WESLEY C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

A piece of the truck (front right quarter panel) flew off the truck while driving and I was charged $212 for that. You'll be hearing from my attorney...

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Mary Z. 
Rating:
5.0

Customer did not leave a comment.

Hugh G. 
Rating:
4.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

The staff was friendly, very helpful and accommodating. A great experience. Thank you!

GAYLE N. 
Rating:
5.0

Attendants could not have been more helpful.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

ANDREJ K. 
Rating:
5.0

Customer did not leave a comment.

Martha A. 
Rating:
5.0

Owner Joe is the best! I travel across town to rent from him even though I have another U-Haul just a mile from me. Great service is worth the extra effort!

grant M. 
Rating:
5.0

Customer did not leave a comment.

EDWIN R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Quick and easy rental

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Ruth K. 
Rating:
5.0

Customer did not leave a comment.

Beverly D. 
Rating:
5.0

Customer did not leave a comment.

Johnnie H. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Very friendly

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

NADIA S. 
Rating:
5.0

I had originally booked a truck with budget rental across the street but when I showed up they were very rude and did not have a vehicle available. I went across the street to U-Haul without a reservation, and they accommodated me very quickly. The staff was very professional and very friendly and eager to find a solution to my problem. I will most definitely recommend U haul on 66 St. in Saint Petersburg Florida to all my friends.

KATHY D. 
No reviews have been submitted for this location.

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