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Anthony LCustomer Reviews for U-Haul Moving & Storage of West Side
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Building Structure Issues were unnerving
Joy WNothing the customer service representative that rented me my trailer was awesome. Great experience. I was in and out quickly with pick up and drop off.
Nathaniel GMy reservation was NOT ready by pick up time I spent 15 minutes on the phone with customer support when I saw one of the employees put a key in the Box. Then it allowed me to start my check out but i could not start my check out process until after 8:20 and didn’t get to start using my rental until after 8:40. And I still needed to have it back by the 4hour time limit. Other than that the rental was great.
Daniel PLove renting from U-Haul, the ap makes it easy, the staff is super friendly, great overall experience.
Tom DAwesome manager, very helpful
Warren CVery happy to have found this. On-site assistance was absolutely wonderful. Both friendly and professional. Facility was clean and so well designed with inside area for loading/unloading.
Jerrod M | Online Move InGianni Gibbs is an amazing manager. He has excellent customer service and cares about the customer. The level of respect and attention to detail is outstanding!
DIANA B | First ImpressionsI still have one of my two storage units in use. I plan to move my other storage to this facility this summer.
CAREY R | Overall ExperienceI have another issue here. When I originally booked everything to move I booked a storage unit. Everything was reserved. Then a few weeks later I received an email that my reservation for the storage was cancelled. I did not cancel it. I had to call back and ask. Someone has accidentally cancelled my storage unit. I was getting very paranoid about having the things I needed when I needed them. Things were not looking good. A lot of anxiety. The man who greeted me at this location when I arrived was great. Very accommodating and very friendly. He actually acted as if he wanted to help me instead of having to help me. You need more people like this in your organization.
Brian FI misplaced the truck key and was not able to get a duplicate. Please have spare keys for your trucks. Save a customer’s sanity.
Pamela BGianni was very helpful & friendly. Love the security & inside loading/unloading area.
OLIVIA H | First ImpressionsKeep it up good work
AGNES DVery friendly
Tony G | First ImpressionsGianni was a very good cashier, very helpful.
Gina AGreat!!!!
deb k | First ImpressionsJianni is the best. He does a terrific job managing this location. Good work retaining a talented employee for so many years.
Charles WVery professional and the process took no time at all.
Shawn Nvery helpful attendant, very efficient check in!
Fred LThey got me a reservation for what I needed on the spot. Not to mention the workers were wonderful and helpful!
Adriene IThe small hand truck I ordered wasn't available, I was at first told they didn't have one for me. Then I was told they only had an appliance hand truck and it was brought to the checkout and I brought it to the truck which was pulled up to the building. Overall my experience with the customer service wasn't great and stressed me out.
Heather FWe had a very smooth rental experience. The staff was very friendly, efficient, and made the pickup and drop off experiences very easy. The vehicle was clean and ran well. We will rent from this location again.
James BI have already recommended this facility to numerous family and friends.
MARY M | First ImpressionsImprovement needed in lighting the outside of the van passenger side And the rest. Thank you
DONALD BThe truck was clean. However the check engine light was on for the whole trip. The right front headlightflickered constantly, but there was no trouble actually driving the truck thar we could determine.
R MAll your staff is awesome, especially Amanda! She is a great asset to your facility AND company. I no longer need a storage unit but my friends moving me in to my new place were also super impressed with your building! I will definitely recommend you all to anyone I know needing a truck van or unit!! Thanks for your great customer service! 👍10 stars
MARIA W | Overall ExperienceThere is zero reason to use the online system. After using the system one is inundated to an obnoxious degree with up-selling emails. Then, when you arrive, individuals who are walk ins are ahead of you in line. My observation was it was faster to process a walk in customer than one that had reserved online. This is not a criticism of the staff at the rental location as they were efficient and knowledgeable, this is a statement about the waste of time and exposure of personal information on a website for absolutely no reason what-so-ever under false pretense and or guise that it would speed up one's rental experience. So the rental location was A-OK the company as a whole-not so much.
Bridget MVery impressed with the whole process
Phillips P | Online Move InStart to finish everything went perfect.
ROSS P | First ImpressionsEverything was easy to use and navigate, the guy at the front desk was cool and very helpful, the location I went to will probably be the place I go to first if I need to move anything
Zack SThe general manager Gianni was so helpful when it came to me getting my stuff back after finding myself in some financial hardship. The thing that makes this location so amazing is people like him!
DeAnna C | Overall ExperienceThe staff was very helpful getting us set to proper size vehicle and it was a short in and out process
James KIt took 2 grumpy customer service agents 7 minutes to check me out- time that I had to pay for. They don't start the clock when they're done btw. They had no other customers, but I had to walk clear to the back 40, peel my own uhaul truck out of the line-up, get the frost off the windows, and waste 10 minutes additional time. The only nice n easy part of this is the gentleman I returned it to. He asked about the drive n cleanliness with a smile on his face. This was the hardest weekend of my life and at the very least, a person could use a smile when they walk in the door to your establishment. You never know what they're going through.
Justina SHave more than one person working to reduce customer wait time. This is needed in particular because the typical transaction time to completion is much longer than in other types of business.
phillip mThe woman working the desk was informed, kind and provides excellent customer service.
Heidi SNo waiting, they jumped on it and quick hook up.
Daniel COur rental experience for storage was perfect!!! Beautiful safe facility!
CONSTANCE D | Overall ExperienceGREAT CUSTONER SERVICE FROM GIANNI ON THE PICKUP AND DROP OFF OF THE TRAILER!!
Galen TEverything went well; excellent customer service. We had a little confusion dropping off the trailer after hours. We weren't 100% sure where to leave the trailer.
Matthew WWill be using it v again soon, & transfer my stuff to your storage.
Linda T | First ImpressionsExcelent!!!
Pablo CThe facility is clean and organized. The staff’s customer service is exceptional! Would highly recommend
Darlene C | Overall ExperienceThe service was great!
Anthony CLove this U-Haul…they are fabulous!
ANGELA G | First ImpressionsEasy as pie
john f | First ImpressionsThe gentleman that checked us out and got us rolling was great. Did a great job and we were thankful for his assistance.
Adam DI was so surprised at the covience if pulling unloading lots of carts clean facilities
PATRICK T | First ImpressionsAmanda was fantastic!
Allan CCustomer service was great!
Marcus BAmanda the employee who waited on me was knowledgeable, pleasant and very helpful. We used the facility today and it was easy, clean, and secure. Thanks you!
pat H | First ImpressionsGreat customer service. Very kind and helpful.
Michael NGreat customer service and support
Tushar ADrop-off location was way out of my way. U-Haul made me drop off my rental at this location due to the fact the location close to my residence had no yard room to accept the truck. Why is that a customer problem? When it came time to check in I had to ask the clerk for a paid receipt otherwise I would not have received one. Personnel while friendly, could be a lot more welcoming. Try to smile? Customer Service at the (515) area code was extremely rude on Friday when I called to get my drop off location changed. I have rented from U-Haul four times in the past year. This is the last time I do any business with U-Haul. I would not recommend U-Haul to anyone. Time to try your competition.
ted bThe woman at the counter who checked out the vehicle for me was prompt, professional, very helpful and understanding and friendly. This is the first time I've checked out a truck at the new facility and it's much roomier and maneuverable.
Eric WAmanda twas a JOY ... what dedication she has towards doing the right thing / assisting.
christopher mGianni was so helpful, and while I was there renting the unit, two other people came in to return their rental trucks. Both of them thanked him over and over for his help. He must be good at training people, too, because a worker, Skylar, gave me good information when I was looking at the grounds. I asked him a couple of questions before I even got to the door, and he was very willing to help.
MARILYNN W | First ImpressionsDisclose the terms of the contract. It is almost a bad customer scheme…
Mustafa SBest customer service I’ve ever had at a UHaul
Mary MThis storage facility was excellent and the staff were over the top helpful and nice.
Kimberly T | Overall ExperienceIt took forever to do the paperwork, find a place to return the trailer and hook it up. I was told that I could rent in advance for an extra day as a back up if I needed it which I did. I didn't need it, but you people wouldn't refund the additional day's rent that I paid. I still expect to get my money back. This was my 1st time renting from you and I feel taken advantage of. The clerks were polite. Kim Hiscox
Kim HTruck was clean and worked as needed, but a lot of dents/damage that was not marked on the truck and the covering was peeling so my concern was possibly getting charged for damage I did not cause since previous damage was not logged correctly. Not saying this reflects on the location I rented from but maybe a truck that needs to be put out of rotation.
Kyle KWouldn’t change a thing It was a pleasant experience very professional Thank You
Dirk PI was two hours late returning my trailer and they charged me another $40 which I thought was ridiculous. Other than that it was fine.
Jarrod M | Online Move InKinda expensive.
Elicia B | First ImpressionsStaff was rude and unprofessional. She was unwilling to help.
Hassan H | First ImpressionsGiovanni has a great team and they all provided exceptional customer service on every visit! Will definitely use again if needed
Tess A | Overall ExperienceThe staff was wonderful
ernestin b | First ImpressionsOverall the manager at this location was the best part of my experience with Uhaul. I wanna say his name was Giovanni but I don’t remember. Anyways he’s a young dude and for the past three years this dude has been nothing but the best!!!!!
Maciej H | Overall ExperienceI was happy with the unit, but my experience with the staff was not a good experience at all. Upon moving in, the guy and gal at the desk were not helpful at all. They acted like I was bothering them while asking for help and at one point even ripped my phone out of my hands to see the app screen. Then upon moving out, I had lost my key and didn't know what the options were. The guy LITERALLY laughed at me on the phone and told me to get a locksmith in an extremely condescending tone. I didn't know! I had never rented a space before. While there and needing some help, no one was to be found. One employee was having a domestic dispute with a girl in the parking lot loudly with cussing and everything. I was happy with the security and cleanliness of the building though
Crystal M | Overall ExperienceAll of the team members as this location were knowledgeable, helpful, and respectful.
Rebecca R | Overall ExperienceVery clean & easy to access! I loved being able to set up online & then come in when I was available.
Colette I | Online Move Inmain reason for no is that when I did remote check in, I got the access code. However, the information didn't clarify that there were 2 places I needed to enter the code, causing initial confusion and minor frustration. Fortunately, staff was very helpful and clarified this element quickly once prompted.
alexander d | Online Move InGreat young man working. Keep an eye on him he’s got real potential.
John R | First ImpressionsAwesome time storing my stuff here. Kind staff and very helpful!
JUSTIN L | Overall ExperienceGreat experience here. Thank you all so much!!
JUSTIN L | Overall ExperienceI don't know any answers to these questions because my move in is tomorrow. I'm only submitting this because I have been getting one text every hour badgering me to submit the survey. I think it was a good online experience, but its ridiculous to harass me into submitting a survey the day before I'm even supposed to check in.
Dorothy G | Online Move InCreo que deberían ser todos los storage así como este de seguros y con alarmas 10 de 10 en cuanto a la eficiencia y seguridad 👍
ANGEL A | Overall ExperienceAll good- people helpful,
CAROL B | First ImpressionsThank you so much for your help when I am under so much stress at this time. Linda
LINDA H | First ImpressionsExcellent and great experience
Tara R | First ImpressionsStaff was not friendly at all. Acted like I was a nuisance for asking questions. Couldn't find our unit and had no one to ask.
Crystal M | Online Move Inthe one month free with a one-way trailer is amazing!
Sela D | Online Move Inclean - actually impressively clean. The front staff lady was very kind too. Loved this experience.
JUSTIN L | First ImpressionsThanks
Kenneth W | Overall ExperienceHad to visit the store for the lock other wise very easy process.
April D | Online Move InGianni was a huge help. Great customer service.
Crystal T | Overall ExperienceOur Ubox wasn’t ready to unpack though we were told it would be, however the employee unloaded it from the carton for us while we waited which was much appreciated.
Stephanie P | Overall Experience