Customer Reviews for U-Haul of West Side

6749 reviews

101 63rd St   Des Moines, IA 50312
(S Of Grand)

(515) 277-7202

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(515) 277-7202

101 63rd St
Des Moines, IA 50312
(S Of Grand)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Try to find more employees like the one that helped me

DARRELL W. 
Rating:
5.0

Customer did not leave a comment.

DION K. 
Rating:
1.0

I reserved a truck weeks in advance and when I got there the worker lied to me saying I didn't reserve it. I called into the reservation office and they confirmed I did reserve a truck. The guy just wanted to get customers out of the store. I was moving that day and U-Haul let me down.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
3.0

Because they never give you the right vehicle or truck that reservation

EVAN Y. 
Rating:
5.0

Very hard working guys, two men only working, doing the work of eight people. They need a raise, and more praise and appreciation!

Ashley N. 
Rating:
5.0

Customer did not leave a comment.

lArry R. 
Rating:
5.0

Customer did not leave a comment.

SHAWN T. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

Very good

MARKSON G. 
Rating:
5.0

A little bit of a wait to check in, but it was a Friday so not unreasonable. Staff was polite and friendly.

Donovan A. 
Rating:
5.0

NONE ! My guys were fast, friendly and professional. Had trailering products that I needed onhand and at a fair price. Next time I need to haul my motorcycle in, I'll use U-HAUL.

DANIEL D. 
Rating:
2.0

Customer did not leave a comment.

Patrina D. 
Rating:
5.0

Was very helpful and friendly Thanks you

CHARLEY T. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Parking area is too small. Very little room to move around. Was not an issue for me and my rental but i can see where someone renting a large moving truck could face some issues. The small size of the parking / storage area is an accident waiting to happen.

Steven B. 
Rating:
5.0

Everyone was super nice and the move was flawless.. Thanks

SONYA Y. 
Rating:
2.0

The staff didn't seem like they knew what to do to operate the system. It took several tries to get my drivers license photo uploaded and they could not figure it out.

matt S. 
Rating:
4.0

the online check in was a little slow as i got an error message that i was at the wrong location for 10-15 minutes was painful and the 1-800 line never answered, finally the GPS worked and i got in. Beats standing in line as there were 12 people in line! keep making improvements on the online check in, it's the way to go.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Great service!

Raymundo Z. 
Rating:
5.0

Customer did not leave a comment.

Marla E. 
Rating:
1.0

The location is crowded and there were several vehicles waiting to be checked in before mine. I was told to just leave the truck with the keys and my contract inside it. Later that day I was charged an extra $56 for turning it in late, even though I had left the truck with an extra half hour before the turn in time. Very unhappy with the lack of service I received.

Cassy K. 
Rating:
4.0

Customer did not leave a comment.

CANDICE W. 
Rating:
5.0

Thank you to both representatives who assisted me

Jaime Y. 
Rating:
5.0

We have rented from here before and we will rent from here again. Great customer service.

JERAD C. 
Rating:
1.0

The lock box to drop the keys off after hours was broken. I was only in town for the move, and would be three hours away from that location by the next day. This is a major issue that should have been reported so that my scheduled drop-off would not be selected for a location that is in practice unavailable. Had I not known someone who happened to be in the area the next day, I would have been facing yet another massive inconvenience throughout the rental process, which I would be fixing for Uhaul. Additionally, I was charged a fuel fee for returning a truck with a quarter tank gas MORE than I picked it up with. That is absolutely unacceptable and extremely dishonest, they've essentially stolen a quarter tank of gas from me and charged me an additional fee on top of that. Insane.

Jordan H. 
Rating:
5.0

It was busy and we had an issue with a missing truck, but the man who helped me, Kip(?), was very friendly and helpful throughout the whole process.

Jacob D. 
Rating:
1.0

I've been overcharged. I disputed the fuel on the check out. Sent in a picture of the fuel gage before I drove off the lot. On return I was charged to being the tank up to full when I had put $5.00 of gas in and only drove 14.9 miles. So the gas I added back more than covered the fuel used. I have pictures of the start and finish mileage/fuel. Also when I was given the keys I was asked if it was ok that it wasn't full on fuel. I stated I didn't care because of the low miles I would need it for. My fuel dispute on check out was because the fuel was less then what was stated. I sent a picture in for that with the checkout link.

Alan M. 
Rating:
3.0

The truck engine wasn't going into gear so it would rev really high and I would barely be moving until it kicked into gear. Then the alignment was so off that it was so hard to turn right.

Latrica F. 
Rating:
5.0

Customer did not leave a comment.

VERNON D. 
Rating:
4.0

The cashier looked 1) extremely hungover 2) possibly high or 3) a combination of both ... I say this with all so respect but it was stood out to me within 3 minutes of being there

Theodore H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
2.0

Clean a windshield every once in a while (for safety reasons). And wipe down the dash. And fix your 24/7 app.

Brad T. 
Rating:
5.0

Customer did not leave a comment.

ROY W. 
Rating:
2.0

Customer did not leave a comment.

EMILY F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

Excellent service

Carlos P. 
Rating:
3.0

I had placed a reservation for a truck at 4pm. We showed up at 3:58 and got checked in quickly, but come to find out an employee had taken the truck we rented to go get a tool. We ended up having to wait around for 15-20min for the employee to get back. This put us behind on being able to pick up the item we were renting the truck for causing the person I had helping me to be late to other engagements he had planned for after returning the truck. I feel like for the inconvenience we should have gotten a discount but we barely got an apology for the inconvenience.

Eleanor S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Very helpful owner and staff!

KEITHALAN B. 
Rating:
5.0

More employees

ORLANDO O. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

So friendly and an easy pick up!!

MARDY C. 
Rating:
5.0

During rain truck leaked. Driver and passenger were wet and boxes in back of truck soaked truck

Nancy S. 
Rating:
1.0

The parking was an absolute clown circus, I did my best to go park it but it was pretty obnoxious with how cluttered and full it was.

MATTHEW D. 
Rating:
2.0

The staff IS TERRIBLE!! I seen ONE WORKER WORKING ANF THREE OTHERS KICKING IT!! I stood for nearly fifteen minutes before EVEN BEING GREETED then was told to still WAIT while the co worker who got a LIGHTER FROM HER HAD HIS SMOKE BREAK FOR ANOTHER six minutes to stand 👎🏿

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

all went well. Service was good.

Kalonni P. 
Rating:
5.0

The customer service was great at this location. A gentleman name Kip or skip was very detail when returning the pick-up truck. He was very professional and took the time to go over the cost of my rental. Very organized employee. Definitely would recommend family and friends to this Uhaul location.

JULIO M. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON J. 
Rating:
1.0

Horrible. Purchased the biggest truck available, loaded it fully with big furniture and the engine would not start when we were ready to move. Had to jump the battery and took an hour to start up. Had to keep the engine running while unloading the entire truck. Truck was quoted to me being $39.99 and even with the mileage only being 15, the total bill ended up being $150. Tried calling all locations to speak to a representative and was on hold for 45 minutes and still never was able to talk to an agent because because they were closed by the time I made it back to the location with the truck. I will be calling tomorrow for a full refund. NEVER AGAIN!!!!!!!!!!!!!!!

melissa T. 
Rating:
3.0

I returned this vehicle before my rental. Was over I returned it at 3:45 PM it's listed as being returned at 5:45 and I was charge for an extra rental. I was also charged for a cleaning fee which makes no sense do you expect the vehicle to be cleaned by the customer there was no unusual dirtiness in this vehicle

Eric J. 
Rating:
3.0

Trailer in inspection photos did not match the trailer I picked up. The trailer numbers matched but the graphics did not. Caused some confusion and uncertainty. Otherwise worked and traveled well.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Always a long line, but staff is extremely helpful and patient and good!

MOLLY M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

RODNEY M. 
Rating:
3.0

Parking area was tight/nonexistent and there wasn't much room to navigate with large vehicles. The staff were great!

Janna C. 
Rating:
5.0

Customer did not leave a comment.

Lonnie H. 
Rating:
4.0

Better review of trailer condition. Driver's side fender was damaged. Very thorough pre-trip of trailer connections though.

PHILLIP M. 
Rating:
3.0

I was supposed to have a Dolly and blankets in the truck and didn't. Also I reserved the truck for 24 hours and the website changed it to 4 hours. Otherwise it was a REALLY smooth process!

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Clayton J. 
Rating:
5.0

I was over charged for insurance when I rented it online it was 50$ but I was charged 100$ when I returned it and told the person that when he checked me in on the return. I need a 50$ refund.

Roberta H. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Brett H. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN P. 
Rating:
5.0

The associate I worked with went out of her way to be helpful even though it was very busy. She should be recognized for above and beyond customer service.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Great service

MATTHEW S. 
Rating:
5.0

When renting a van truck maybe ask if the customer needs a back door lock for possible overnight stays. Otherwise went great. Check in smooth and ready to go.

Steven E. 
Rating:
5.0

Very good quick service! Picking up and dropping off

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Tabaras L. 
Rating:
3.0

More workers.....to know ones fault .... just waited to long.....very nice and respectful employee's.

WILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

ROGER L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Staff very helpful

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Staff was very professional and helpful. Will Definitely be back for any of my future rental needs!!!

NATHAN L. 
Rating:
5.0

Customer did not leave a comment.

KIM S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Chelsy Z. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Better weather.😊

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS K. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Thanks!

MITCHELL B. 
Rating:
2.0

Gas they charged me after it wasn't clear at half a tank and I was about in the general area of the gas and they fkn charged me so much... like I just spent easy money only went 34 miles and you charged me so much.. never will use uhaul again they need to be more specific cause no way these vehicle get 4 mpg I only added about 800 lbs between my passenger and the cargo.. no way! Moneys right n they're gonna take advantage of us.. take a hike uhual

RAMON P. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

N/A

LUKE S. 
Rating:
5.0

I keep reviewing this location because it is first-rate. I can't say enough about the helpful attitude of the staff and the kindly attitude with which they do their jobs. Particularly, Gianni is always careful to get the paperwork right and your vehicle ready in the shortest time. He even offers to get my mirrors adjusted for my short stature. I always use their location because of the excellent service and timeliness of all tasks to rent a vehicle. Thanks, UHaul!!

Beatrice V. 
Rating:
5.0

Gianni was a huge help. Great customer service.

Crystal T.  |  Overall Experience 
Rating:
3.0

Our Ubox wasn’t ready to unpack though we were told it would be, however the employee unloaded it from the carton for us while we waited which was much appreciated.

Stephanie P.  |  Overall Experience 
No reviews have been submitted for this location.

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