Customer Reviews for U-Haul of Zanesville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Zanesville

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Kyle C.
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Customer did not leave a comment.

CHARLES P.
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The lady was very professional and respectful and kind and friendly and smiling. She assisted us in making the right choice on things.

KENNETH W.
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I was able to rent a pick up truck quickly and efficiently the same day! It really helped me to get a small project done in a hurry! Robbie and his staff are always very friendly!

RANDALL K.
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HEATHER B.
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LAWRENCE C.
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CHARLES F.
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CARL C.
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JOHN H.
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Russell D.
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Chad C.
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CLARENCE S.
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Well maintained and well trained personnel. Advised to use shipping blankets and best insurance coverage. Very please with this rental site had no problems on moving.

Gary P.
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Customer did not leave a comment.

BONNIE M.
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No because last week I tried to get a hold of them on the phone and no one picked up andI called all day just to get ready for my pick up later on that week

RUTH F.
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RICKY LEE G.
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No recommendations. Everyone was very helpful and answered all my questions.

JOSEPH H.
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Joshua B.
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STEVENRAY P.
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No room on the property to return equipment. Lot was backed up due to only one person working on a SUNDAY. He did a fine job but he could have used help.

Chad C.
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Customer did not leave a comment.

Boyd A.
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Have used Zanesville several times always friendly and helpful

KEVIN W.
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GREGORY J.
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PAMELA C.
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DOUGLAS W.
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ROBERT D.
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GARY R.
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Gentlemen was very knowledgeable and professional.

ROBERT S.
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Rhonda H.
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Rhonda H.
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This uhaul location consistently exceeds expectations.

WESLEY C.
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VICKI M.
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Nothing. Experience was perfect.

Julie W.
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VICKY S.
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I notice that it wasn't on half tank of gas as the guy told me . It was between 1/4-1/2 tank of gas . I told the man when I took it back but I fill it to 1/2 tank any way . They need to do better checking the gas gage before Before you leave the lot . But , everything else was good . Thanks

JEFFREY K.
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Robby is great! Highly recommend this location! Always helpful and accommodating!

Charlene M.
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Everything was great for me. The employees of uhaul on pine street were absolutely wonderful for us. Thank you!!!

JESSE S.
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Couldn't ask for a more profession and experienced staff.

WILMA D.
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Very wonderful people enjoyed working with them ....Thank you so much ....

RICKY H.
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Customer did not leave a comment.

David P.
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Friendly, great service, and very helpful

Mitchell R.
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The UHaul people made everything simple and easy.

TODD K.
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LOGAN P.
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Timothy D.
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Raymond D.
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List a address that google maps Recognizes.

RUSSELL J.
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My equipment had a water leak and stained a new mattress and damaged a wood frame on a mirror your insurance and company would not do any thing about it I am not happy with the service on that I would not have rented if I knew it would leak would not recommend u haul for that reason

Robin M.
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Customer did not leave a comment.

Linda H.
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I can't think of anything that needs to be done to improve the service. Both of the young men were very polite and helpful. The entire process was so easy.

ROBERT M.
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Orville P.
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Alan C.
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Had a minor issue with changing drop off location as the location was over full and not willing to accept my change. The people were extremely friendly and cooperative and let me leave it there after a few phone calls were made. Thank you.

JUDE P.
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Adam C.
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Keep a larger variety of trailer sizes so that there are more options in sizes.

LINDA M.
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John F.
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JASON H.
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Pathetic attitudes & wouldn't recommend it to anyone period

DEREK S.
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DALE P.
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Provide 1/2 to 3/4 gas so there is room to put in extra to deliver it to locations that doesn't have a local station for refuel.

DEBRA L.
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Disinfect the store. Saw a cockroach crawling under the boxes.

WILLIAM B.
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I can't think of anything. The personnel were very polite and did a good job of providing me with information and getting me on my way quickly.

Madison A.
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OLIVIA K.
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Process was quick and easy. Employee was extremely kind and helpful. This was my first time using uhaul and it won't be my last!

RICHARD M.
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When we returned the rental the agent was not clear in explaining the charges, led us to believe we owed more than we really did.

STACEY D.
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Customer did not leave a comment.

VIRGINIA H.
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The location I picked it up from rates was insane and the trailer drove like shit all the way to fla

Joseph H.
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Customer did not leave a comment.

ALAN L.
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Great place to go an do business with!

ROBERT J.
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Excellent customer service. Equipment readily available as expected. Very reasonable rates.

JOHN P.
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MARGARET S.
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DAVID P.
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GARY M.
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Ferdinand A.
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Great service at this location. Very knowledgeable people.

ROBBIE S.
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Daniel A or Debr M.
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KURT S.
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GREGORY W.
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ron B.
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Employee was excellent. I saw more u haul on the road then others. Truck drove perfect and will use in the future

COREY L.
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Had unit I needed on hand. Easy pickup and drop off. Tight getting in and out of property. BE SURE YOU ARE ON TIME!!!! Was charged another full day for being 30 minutes late bringing back.

TAMARA S.
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Excellent customer service

Roy O.
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Very helpful.

CAROL L.
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this is complements to the employee who helped me. He was very helpful and patient with me. I am a senior with special needs. He was very helpful and I so appreciate him.

ANN P.
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Superior customer service!!

ALAN D.
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Customer did not leave a comment.

DEBORAH B.
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I was a satisfied customer.

SANDRA L.
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I was very pleased with the service & the polite & patient way I was treated.

RONNY D.
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My interface with company through both pick up and return demonstrates the Company has service as their number one goal. Both the employee at check out and the employee at check in were courteous, knowledgeable, and efficient. Needless to say, I'll return to this site for rentals. I commend your HR staff in preparing personal to dead with customers in a courteous way. Enjoyable experience.

LORI N.
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I was told my total we 40.60 then i see three charges on my account....whats up with that

BRADFORD B.
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Scott F.
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ROBERT H.
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they say it had a 1/4 tank of gas put it was't

TROY B.
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Always helpful, great attitude and professional

BILLIE B.
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Customer did not leave a comment.

JOSEPH S.
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They were very friendly and professional.

THOMAS C.
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EMPLOYEE WAS VERY HELPFUL , HE DID A GREAT JOB. SERVICE WAS GREAT !

connie W.
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The truck acted like was maybe carburetor was cutting out and when put on gas pedal pulllike something clogged or cutting out. Obviously I don't know about trucks but may check that. Otherwise easy trip great return place. Rental store fast and efficient .

RONALD STEVEN P.
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I believe something was wrong with the brake system of that trailer we rented - constantly tugging on the truck we had pulling it. Caused us to use way too much gas on our journey.

HARRY F.
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The parking is a challenge at this location. The gentleman working, Robbie, was very nice and helpful. However - he was working alone and it was very busy! Especially when we returned our van. We had to wait for 15-20 minutes. Others were waiting as well. Robbie was doing the best he could - it was just too much for one person in that moment. I understand it would be hard to staff. I imagine there are also times of the day when no one is there so paying 2 people to sit around makes no sense. I really just wanted to acknowledge that Robbie did a great job. He was still friendly and helpful despite his obvious stress.

GARY D.
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Customer did not leave a comment.

STACEY L.
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Amanda G. | Overall Experience |
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Jordan and Robbie was really helpful and easy to work with. We would recommend this U-Haul location along with the U-haul U-box again. Easy, reliable and can't beat the price. xx

kathy S. | Overall Experience |
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Our uhaul pod arrived nearly a week before expected, which was fantastic! The staff was very quick about having it ready for pickup and it couldn’t have been a better experience for our move, thanks!

Timothy O. | Overall Experience |
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The facility was very busy with customers when I went to pick up my U-Box, but the staff still took the time needed with each customer to sort problems and meet everyone's needs. I was impressed.

Stephanie F. | Overall Experience |
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The staff here are awesome! After moving cross-country 4 times in 6 years, they are the best Uhaul store I've experienced!

Stephanie F. | Overall Experience |
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After a really rough go-round with Uhaul during my cross-country move, Robbie and the rest of Zanesville U-Haul were AMAZING-Robbie even personally delivered my receipt to my work! Super awesome ppl!

No reviews have been submitted for this location.

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