Customer Reviews for U-Haul Self-Storage of Parma

2,490 reviews

10701 Brookpark Rd   Parma, OH 44130

(440) 809-8880

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(440) 809-8880

10701 Brookpark Rd
Parma, OH 44130

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
1.0

Make sure that your trucks are in running shape. The brake booster as well as the power steering was going out. The passenger side mirror wouldn't move at all and couldn't see anything out of it. Lastly don't say that there is a quarter of a tank of gas in it when its almost on empty. And then charge an arm and a leg because i didn't top it off

FRANK B. 
Rating:
5.0

My furniture was safe and secure, and the staff were always available to help when needed.

Kimberlyn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
3.0

Customer did not leave a comment.

Jonathan M. 
Rating:
2.0

Had billing issues continuously. Locked out of unit several times even though I was assured that would not happen. Your corporate system needs to be modified. Staff did all they could to try to fix the situation but were unable to do so. That is why I cannot recommend you to someone else.

james b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY F. 
Rating:
5.0

Customer did not leave a comment.

Alexa E.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Nicholas Y. 
Rating:
5.0

I am a beginner on my cell phone apps and avoid any ordering or business use. I reserved the van online, checked it out in store and by the time i was to the door, the texts with my uhaul links were to my cell phone. it was easy to use. we were also sent the after hours return link , in case we were back after the store closed. The Van was great.

CAROL S. 
Rating:
5.0

everything went smoothly

TERRY P. 
Rating:
3.0

I didn't go inside. As my drop off time was at 8:30 and they didn't open until 9. Thankfully a worker heading in early took the keys from me. He was very nice and not even on the clock.

JENNIFER G. 
Rating:
3.0

If storage is needed again I’ll will rent again .. Thank you !

Jose M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nadiia G. 
Rating:
4.0

Customer did not leave a comment.

TRENIA W. 
Rating:
1.0

Please give guidance properly

VENKATESWARLU U. 
Rating:
4.0

The Return process (after hours) still hasn't sent me a receipt so hoping it was done properly. Had a message saying I should receive that shortly but perhaps it just has to be reviewed? The staff member that helped us with hooking up the trailer was very helpful, the other staff member wasn't entirely professional with some of his comments towards the employee that did help us.

CHARLES A. 
Rating:
2.0

Showed up to pick up my truck rental and the level of unprofessionalism showed by the front line crew in this store was unprecedented. There were two hangerby's, separate from the front desk clerk, who couldn't stop cursing while arguing about fried chicken, a conversation the guy checking the truck out couldn't resist contributing to as I stood in front of him. Then there was the reluctant yard guy who didn't care to go and look for my truck on the lot. When he finally did get going, he took the wrong keys and was gone for 15 minutes before realizing that then came back in, while I waited outside, for another 10 minutes before lackadaisically walking out with the right keys to ask me if I want him to pull the truck out. At this point, I was so mad, I just walked with him to the truck. Took the keys and since I was already running late, I didn't check the state of the truck nor the mileage it had on when I left. I returned the truck just before closing. Fast forward to the next day, I had been charged for driving a total of 32 miles from Brookpark to Brecksville round trip. Any gps consulted would put that trip between 22-26 miles. That was my experience with this store. Never again!

OLUYEMI A. 
Rating:
5.0

Representative was very helpful and nice

VALERIE J. 
Rating:
5.0

Customer did not leave a comment.

Tiara Y. 
Rating:
5.0

The vehicle was clean but the steering was bad. Steering wheel is cocked and the vehicle is in need of a front end alignment and/or repairs. I had to constantly correct the steering on the highway.

KENNETH B. 
Rating:
5.0

Fix the vertical door. It was nearly impossible to open and close!

GARY K. 
Rating:
5.0

Quick service and nice people

Miguel C. 
Rating:
5.0

Daryus was very helpful.

LESLIE B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

NA

JESSICA S. 
Rating:
3.0

my truck was due on 1/5/22. I called this location that morning and spoke to a female. I was pretty sick so asked if I could drop it off the following day just out of precaution. she said yes not a problem at all. never mentioned there bring an additional charge for extra day!! she should have mentioned this and I would have found a way to get the truck returned on that day!! when I dropped truck off on 1/6, the same lady was there that I had spoken to. she didn't even apologize for not mentioning an extra charge, didn't seem to care. I am in customer service and to me, this isn't acceptable.

Hilary R. 
Rating:
5.0

Customer did not leave a comment.

LYNN Y. 
Rating:
5.0

Customer did not leave a comment.

Taqiyyah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lowell J. 
Rating:
5.0

Customer did not leave a comment.

LOCCIE F. 
Rating:
5.0

Customer did not leave a comment.

Susan S.  |  Overall Experience 
Rating:
3.0

Pickup was a disaster. While going through the process my equipment was swapped in the system by an employee at the location and I was told to just ok everything for the vehicle I was not picking up and just take the correct one. I could not see the change until I checked out. When I was trying to drop off, 2 employees started working on the vehicle before I even took the keys out of the ignition.

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

shelby r.  |  Overall Experience 
Rating:
1.0

Desk attendant told me the trailer I reserved wasn't available. I found the trailer in the parking lot and had to inform the desk attendant. Ultimately the desk attendant was not aware enough to realize that the trailer was not available because it was reserved to us. It was actually insulting when she tries to pawn off a much smaller single axle trailer which wouldn't work for the job. Lastly the wiring on the trailer was sketchy. Halfway through the trip the wiring started grounding out and blew fuses in my truck.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

MELISSA L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
1.0

Made a reservation for a 10x15 unit. Upon arriving with my stuff they didnt have one and gave me 2 units instead. They gave me locks that i could not unlock due to the unit doors being uneven. I made an appt to have them cut the lock off when i showed up the day of the appt i was told they no longer cut locks off. I was given no notification and drove an hour to be there. I had to pay a locksmith 120.00. I hired movers to move me on dec 26. After they moved everything into my apt and i went in i found that my stuff was infested with cock roaches from storage. I called and was told a manager would call me but they never did. This place is horrible. They do not care about customer service and should be closed down. I informed them that a homeless man was living in a unit and had lock picking tools and they did nothing.

KIMBERLY N. 
Rating:
2.0

Made a reservation for a 10x15 unit when i arrived with all my stuff i was told they had none. Had to accept 2 units. Had to pay 120.00 to have a lock cut off because i could not get in my unit for 6 months and management wouldnt help. i made an appt for them to cut lock off because the doors on the unit are messed up and i could not open lock. Staff couldnt either. and when the day came i was told they no longer cut locks off. Noone notified me and i drove an hour to get there. I had movers empty my units dec 26 2021 and when they unloaded it into my apt all my stuff was infested with roaches. I called and was told the manager would call me. They never did. I informed them a honeless man was living in a unit and had lock picking equipment. Nothing was done. This place is a joke. Horrible. They should pay for the extermination of my apt. They never reimbursed me for a lock i returned either. I only needed one and they charged me for 2.

Wavia J.  |  Overall Experience 
Rating:
5.0

Keep doing the wonderful work that you do and keep up the great customer service.

HEAVENLY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIJAY K. 
Rating:
5.0

The rep explained to me the importance of speed and placed the trailer for me

IYAAD H. 
Rating:
5.0

Please address the SIGNIFICANT safety hazard associated with the protruding trailer hitch at the back of many of your trucks. It is a danger that could easily break a leg if not noticed when loading/unloading truck. A simple fix would be to provide a padded sleeve to cover the hitch when while loading/unloading.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Shaker M. 
Rating:
3.0

I was mistakenly charged for an extra month's rent on two U-Boxes, since they weren't properly checked in after being picked up empty from my house. Very upsetting. I can't trust U-Haul not to over-charge me now.

Drew H. 
Rating:
5.0

The young lady that helped me was quite pleasant and polite. I liked how she smiled and talked to me like a friend, it definitely developes a feeling of customer value. This facility is about a 20 minute drive for me, but it will be my go to UHaul facility from here on. Thank you!!!

JONATHAN J. 
Rating:
5.0

Customer did not leave a comment.

Carman P. 
Rating:
5.0

Customer did not leave a comment.

Maleny M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

Dimly lit in much of lot

KYLEY O. 
Rating:
5.0

Customer did not leave a comment.

yaylet y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER C. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
4.0

Thank You

valerie s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald A.  |  Overall Experience 
Rating:
5.0

My experience was great.

EDWARD H. 
Rating:
5.0

Nothing everything was good

LISANDRO R. 
Rating:
5.0

Customer did not leave a comment.

CONNIE B. 
Rating:
5.0

I will rent from this location again in the near future. No problems at all.

FREDERICK K. 
Rating:
5.0

Customer did not leave a comment.

YAHAIRA C. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

LANETTALARYNE M.  |  Overall Experience 
Rating:
5.0

A little problem on the phone, but overall a very good experience. In store was clean and organized. I was taken care of immediately. Would recommend this location

DAVID B. 
Rating:
5.0

I appreciate UHaul for working with me when I couldn't pay the bill on time because of certain circumstances. I recommend storing your items here because the staff will work with you.

Taletah B.  |  Overall Experience 
Rating:
5.0

Quick and easy. Everyone we interacted with was super nice. Thank you!

ADAM F. 
Rating:
5.0

Customer did not leave a comment.

KAREN T. 
Rating:
5.0

Staff was friendly and extremely helpful.

SYDNEY W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATIRIA D. 
Rating:
2.0

Everything was great until delivery time. Then it all fell apart. It was 2 hours late, no notice was given of the delay. When called not very helpful on delivery time. Only 1 lady on truck.

Patt C. 
Rating:
4.0

There are two access points to/from Brookpark Road, which during the busy times of day & evening can be difficult as exiting the U-Haul parking area can only be done from the eastern access point (nearest the busy traffic intersection). The western access point is marked as one-way -- for vehicle return, meaning no exit to Brookpark Road at this western access point.

Colin S. 
Rating:
4.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

ARKY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Your staff is amazing. I usually have terrible experiences with Uhaul facilities and the Uhaul staff is usually rude, short with me, and difficult to work with. The staff at Uhaul of Parma is fantastic. Everyone I encountered was pleasant and knowledgeable and the check in and check out procedures were quick and easy. This staff should be commended for their fine work.

Patrick R.  |  Overall Experience 
Rating:
5.0

Truck was nice and clean great customer service

Nacore E. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Elvairis P.  |  First Impressions 
Rating:
5.0

I always keep coming back!

Rosemarie W. 
Rating:
5.0

Great staff nice equipment

ARIEZ B. 
Rating:
5.0

I would highly recommend them for your next move. They went above and beyond to help us move our things out of storage. Thank to the staff they were amazing.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

Marcia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosetta J.  |  Overall Experience 
Rating:
4.0

Let them know where the key drop off box is and put a little light by it.

LORI M. 
Rating:
3.0

Except for past due notices I received when it was supposed to be taken out of my checking account it wasn’t late but I would get a$15.00 late charge this happened like 4times to me. Which added up to $60.00 for no reason. When I went in to ask about it it said it was the mails fault

Blanche G.  |  Overall Experience 
Rating:
1.0

We went to pick out 10 foot box truck up with our movers and we're toms at 7 pm they have nothing for us except a tiny van at another location. We had no choice but have not been refunded for the 2 extra days and double miles that my card was charged and after checking statement was charged $$158 AND $293! WE HAD PRE PAID $45 Bc that's how short of distance we needed and our unit was located at the royalton location where we had rented the TRUCK FROM. ended having to drive to Brook park for the tiny van.the few young employees had no idea out purser was cpnviemu cancelled when we were complaining in the Brook park office And was promised they would make the difference up money wise. Since we only had help for that time a few hours which turned into a mess. We called to tell him we'd need it longer AMD since ORIGINALLY OUT BOX TRUCK WAS FROM WJERE PUT STORAGE UNIT IS IN NORTH ROYALTON THAT THE VAN CAN BE LEFT THERE BC THAT WAS OUR ORDER. THERE IS NO way to charge us over &400!! Which was only a &45 dollar charge PWRIOD. and Was never told $30 added off we didn't re fill gas. Well we are unemployed still Bc covid and are not made of money and with your companies mistakes AMD lack of communication maxed out only credit card to get our family by until work comes our way. I just rented last week the real truck 10 f AMD had no issues and cost $56! We were told we'd be even charged the lower rate and mile rate. I had a chat online with the transcript emailed to me October 1 and 4 Bc we knew we were being screwed and no one would take the responsibility at your company. It is diff if a call came day ahead saying oh sorry we don't know why it letters u book that. We have nothing for u. Also, I picked my other trucks and left at the location where my storage unit is u haul self store it. Our call was disconnected today after on hold for 40 minutes and no one called back. We are not going to stop until these illegal FALSE CHARGES AND MIS INFORMATION FROM TOUR EMPLOYEES have put my family in a horrible financial burden and to have to jump THEEW all rehear hoops to get our money which was NOT AUTHORIZED TO EVER TAKE THAT MIXH FROM US THIS STARTED AND ENDED WITH MIS INFORMATION FROM EMPLOYEES WHO WERE YOU GER AMD FRANKLY WERE JOKING AROUND THE WHOLE TIME WHEN THERE WAS NO TRUXK FOR US. BUT DID CONFIRM WE ARE NO WAY RESPONSIBLE FOR THAT AMD IF ANYTJKNG, the $44 pre pay may have been refunded Bc of the horrible mistakes by some one who works there AMD had access to the online orders Bc as I was talking to the kid at Brook park, the screen blinked AMD said “ wow your order was just wiped out of the system” yes Bc someone screwed us. I am responsible for the original miles AMD the rate of the $19.99 for two days. AMD they were cutting our mileage Bc we had to literally make 4 trips I moved out of both of our u haul storage units recently because of this not resolved. I will be waiting to hear from someone in upper management or corporate and the confirmation number of the $300 some odd dollar refund to our credit card I basically felt today I was being called a liar Bc I didn't know the kids name who told me all this at the Brook park u haul. Like a he say she say. I worked in legal, and my old boss William Goldstein ESQ, 216-229-1938 would be happy to speak to someone on my behalf if we do not get this made right. Thank you AMD I apologize if you think I am being rude or wrong. Imagine if you had just enough budget for ur family and $300 EXTRA DOLALRS CHARHED W OUT MY KNOWLEG OR CONCENT. we have young children that I have to fight for what is right so they can have a roof AMD food on table. Sincerely William Danielle Cummings 440-623-5830 440-7999551 DanielleLucci@icloud.com

DANIELLE B. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

KAREN LEE L. 
Rating:
4.0

Con, we would like to have had 4 more Tie Downs about 24 inch's from the floor. This would have been a big help in securing our items. This is a simple fix for all your future customers…

David W. 
Rating:
5.0

Great job u-haul👏Great team!

RAYMOND R. 
Rating:
4.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

very helpful A+ service

MICHAEL F. 
Rating:
5.0

The staff was knowable and very friendly ..

MELVIN F. 
Rating:
5.0

Friendly knowledgeable staff and our storage unit and trucks were very clean.

AMANDA D. 
Rating:
2.0

Customer did not leave a comment.

LATRICE B. 
Rating:
5.0

Many options available, very helpful and friendly staff.

Kathleen I.  |  Overall Experience 
Rating:
5.0

One of the headlights was out in the truck I rented

STEPHANIE P. 
Rating:
5.0

Customer did not leave a comment.

CALISTA C. 
Rating:
4.0

Customer did not leave a comment.

Bridgette S. 
Rating:
4.0

Customer did not leave a comment.

Monica R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

The move in experience was easy and I was impressed with the cleanliness of the facility. The young man that helped me was very friendly and knowledgeable. I would definitely recommend this facility.

Sharon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

norma d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN J. 
Rating:
5.0

Customer did not leave a comment.

Tom T. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Randy was excellent! Service was remarkable. Thank you so much.

ANGEL O. 
Rating:
5.0

Customer did not leave a comment.

BO C. 
Rating:
4.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

I ordered a unit on line. When I saw it, it was to small. The lady was able to upgrade me to a bigger size with a small increase in price. Love the unit and the service I received.

Grace R.  |  Online Move In 
Rating:
5.0

Always great service there!

SCOTT M. 
Rating:
4.0

Truck was clean but needed some mechanical work coolant light came on the dash brakes were bad not a good ride at all

Timothy L. 
Rating:
4.0

We had a challenging move in as the power was out at the store. Staff worked very well with us. One minor issue was a billing issue but that was resolved.

james b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ward S. 
Rating:
5.0

Customer did not leave a comment.

Kelly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raynlado C.  |  Overall Experience 
Rating:
4.0

I informed the office on November 1 that the unit was vacated. I spoke to a real person who answered the phone and he said I would get an email confirmation that the unit was vacated. I provided my name and number of the unit. Then two days later I got a notice of a late fee. It was already emptied.

Marie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

It's was great to be with you guys

Shawna K.  |  Overall Experience 
Rating:
3.0

I was charged for an dolly and I didn't receive the equipment

DEIRDRE C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W.  |  Overall Experience 
Rating:
5.0

Kayoena (spelling may be wrong) whom checked me in on Friday 11/05/2021 was terrific. She was knowledgeable and efficient and friendly. A positive experience- Sharon S.

SHARON S. 
Rating:
3.0

Imposible to get through to customer service. Was on hold for 45 minutes, kept getting disconnected. Was told I would have a 4 hour window for drop off, day before turned into an 8 hour window. Was told someone had to sign for drop off, but they just left it without a signature.

Carly K. 
Rating:
5.0

Customer did not leave a comment.

SERGIO G. 
Rating:
5.0

Keep up the good work!!

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
5.0

Shelby went over and above to help me today!! So patient and knowledgeable, just Awesome!

VANESSA B. 
Rating:
5.0

Customer did not leave a comment.

Johnathan R. 
Rating:
5.0

Customer did not leave a comment.

lisa l.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Aaliyah E. 
Rating:
5.0

Maurice is very helpful

william e.  |  Overall Experience 
Rating:
5.0

I received excellent customer service, the facility is well maintained and the staff is friendly, great storage facility and operation.

Marc H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany F.  |  First Impressions 
Rating:
5.0

Wonderful experience! Staff was very friendly and helpful for the process. I will be recommending this facility to family and friends!

Kevin W.  |  First Impressions 
Rating:
5.0

The man who did my registration on the phone helped me reserve a unit. When I got there they did not have an outside unit available. The man at the site was very helpful and was able to work with the staff to locate a unit for me. He was helpful, courteous and went thru everything with me. Great employee!

Coralise T.  |  First Impressions 
Rating:
3.0

Everything was perfect besides the manager.. She was rude and unprofessional.. You can check the recorded call which took place 4:06 pm Oct 4 2021

Vincent T.  |  First Impressions 
Rating:
5.0

Uhaul has always accommodated my every need. There is a representative named Keyonna , this lady went above and beyond to make my transition into the storage unit, quick fast and easy. This lady was professional, eager to help me,, she answered all my questions, was very nice, and she made me feel like my needs were important to her as well. Keyonna is a breath of fresh air. When I left the Uhaul facility, I said to myself WOW, that was easy, thanks to Keyonna. Thank you Uhaul, & thank you Keyonna. I would like for someone to recognize this young lady for her excellent service & demeanor. I will recommend this Uhaul facility on Brookpark Rd to all my friends and family..

Warner T.  |  First Impressions 
Rating:
5.0

Staff was friendly and made the experience easy and smooth. Would definitely recommend!

Jacobi W.  |  First Impressions 
Rating:
1.0

I am so very angry with my experience with Uhaul as it pertains to the storage. When I first got to the location on Sunday I was turned away even though I had a reservation for a storage unit. I did appreciate Candy she was helpful on Monday but I most certainly didn't appreciate being ignored by the manager either. Then I was repeatedly told that my 15 foot truck should fit into this 5x10 unit. It DID NOT fit!!! I have been terribly inconvenienced and I feel nobody cares about that😡

GINA A.  |  First Impressions 
Rating:
3.0

wellI didn't elect to have auto pay, but when I got my contract it said I was enrolled. I didn't give permission for that. Another thing I didn't like was the size is over-estimated as for square footage and apt or home comparison with two-three bedroom sizes etc. I also didn't get the free month everyone got that the site was advertising for. This stuff upset me. Otherwise its clean and not far from me. I'd like the auto pay removed.

Kelly B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bryan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TARA P.  |  First Impressions 
Rating:
5.0

The young lady who took care of me was extremely helpful and friendly. She was able to accommodate my need for a bigger unit and was very thorough in making sure I knew how to enter/exit. She needs a bonus $$.

Marie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarai F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathlene A.  |  First Impressions 
Rating:
5.0

Staff member was very polite very helpful

William T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosetta J.  |  First Impressions 
Rating:
2.0

First I reserved my unit online and I saw a coupon for a free month so I applied it and it told me it was applied and I didn't have to pay till July 22 but when I got there I had to pay and while paying when I didn't think I had to I asked about a lock being in there or if I had to provide it they said it was in the unit when in fact it was not so I called up to the desk and they told me I had to come grab it from them I didn't have to pay for it but all the employees that were there saw that I was in a immobilizing boot and everyone was worried about going in the back and they all wanted to go. It was just unprofessional and after having to pay and not having the lock they could of at least ran the lock to my unit but what ever was in the back was more important cause when I did in fact go back to get the lock none of the employees I saw at first was there it was another guy.

VALERIE M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JENNIFER W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANITA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Genises R.  |  First Impressions 
Rating:
5.0

Easy access. Good proce

Raynlado C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yanilka N.  |  First Impressions 
Rating:
5.0

The girl who helped me was very good. She's very courteous and well informed was very helpful.

Tammy F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
3.0

Helpful and friendly staff, good location. Definitely recommended. Some suggestions. I would like for the sliding door be open outside office hours, because the side door that remains open till 10 PM is very small and it's tough to bring things in through there. Would also be great if they'd let overall access be available beyond 10 PM. All other storage units I've used have included 24/7 access.

Mark J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isadora T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHANEL G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy H.  |  First Impressions 
Rating:
1.0

My access card did not work at all. So I couldn't move the rest of my things into my storage a d now have to pay another fee because of it

LANETTALARYNE M.  |  First Impressions 
Rating:
5.0

Young Lady waiting on me was very efficient and knowledgeable. Great to have someone who's friendly goes a long way.

WILLIAM S.  |  First Impressions 
Rating:
1.0

I was rented a storage space that already had a lock on it. I had furniture and other items line up only to have to move them. I had hired labor which caused an extra expense. When I got to the second space that had a lock on it as well! It already filled with someone’s else’s items! Your staff was flustered and argumentative! I wil look for a Thor storage facility next time. Stag was unprepared to handle the situation as no manager was there

PHILIP Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Online Move In 
Rating:
4.0

Fred was very helpful in checking me in showing me around. Other than the broken garage door very pleased with the site and the helpful staff.

Chris E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antwaun M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard W.  |  Online Move In 
Rating:
5.0

I wish we could get another Security Card . iIt makes it difficult when I have to wait for my husband to come and swipe. It is hard to be at tweo places at the same time Is this something that you could offer us

valerie s.  |  First Impressions 
Rating:
5.0

Really excellent service!!

Jani M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorita L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christopher C.  |  First Impressions 
Rating:
4.0

I have a hard time getting in the building and then i have a very long walk to the unit it's rough on this 86 year old body. Have a great day. Andy C.

Andrew C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jon Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia s.  |  First Impressions 
Rating:
5.0

Staff very helpful in showing me storage space size options and then helping me get set up with my new unit.

Samantha M.  |  First Impressions 
Rating:
5.0

I moved from Pittsburgh to Cleveland and the employees I interacted with went above and beyond any expectations I could of imagined I spoke to candy, And Chrissy, By phone who went out of their way to find out the answers to my questions and were so helpful, and there was a gentleman I can’t remember his name unfortunately but he helped me to get into my storage unit and was very helpful with showing me how to navigate my way around. I am so impressed with the service I received it was one of my few pleasant experiences in a stressful move. I can’t thank those staff members enough.

Nancy B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

burniece b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  Online Move In 
Rating:
5.0

Was great. Everyone went out of their way to get me what I wanted. Very satisfied.

paula a.  |  First Impressions 
Rating:
5.0

Fast service ... FRIENDLY ASSOCIATES . Keep up the good work

william e.  |  First Impressions 
Rating:
5.0

Efficient

Brian M.  |  First Impressions 
Rating:
5.0

Rational and courteous staff. Very clean and well run facility

thomas v.  |  First Impressions 
Rating:
5.0

very happy with u-hall!!

Sharon Z.  |  First Impressions 
Rating:
5.0

Both Maurice and William Hoyett were very professional and helpful. Excellent customer service.

Michael C.  |  Reservation 
No reviews have been submitted for this location.

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