Thank you for being welcoming and nice,also thanks for being patient and understanding when it was needed. I'm glad this process is done.tesheenah e. | Overall Experience
Customer Reviews for U-Haul Storage at 8 Mile
Southfield, MI 48075
(Between Southfield Freeway and Evergreen Road)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TYRONE WALTER J.
Customer did not leave a comment.ANTHONY BURT S.
Change the attitude of the customer service rep. I left my phone and had to return the next day and she was extremely rudeLASHERE NECHELE K.
I really liked Ashley Carson, the woman at the front desk. She was knowledgeable about the policies and procedures. She thoroughly explained everything in a way I could understand. She was also very friendly, patient, and professional. Due to her great service, I will return to that location and refer anyone else I know in need of a hauling and storage.Courtney G.
Customer did not leave a comment.Terra W.
Desk clerk was very helpful, very patient and made the experience pleasantANGELA C. | First Impressions
The storage unit was kept clean and cool in the hallways. The staff was always friendly, polite and helpful. When I called to pay my storage unit. I did not have to worry about bugs or water get into storage unit. Thank you, StaffYolanda G. | Overall Experience
Customer did not leave a comment.Tanaya H. | Overall Experience
The manager Ashley was so professional and courteous. Definitely one of the better experiences I had with Uhaul providers. Keep her around!EBONIE NICOLE A.
Customer did not leave a comment.JAMES EDWARD M.
Staff was very efficient and professional. Process was smooth with no issues checking out or returning.KRISTOFOR CEDRIC H.
Customer did not leave a comment.MARLON ROMELL T.
Customer did not leave a comment.JAMES TYRONE C.
Customer did not leave a comment.allen T. | Overall Experience
Customer did not leave a comment.TASHA RENEE S.
Nothing, treat them the same way you treated me...JACKIE R.
I love the 8mile location John is the best when it comes to helping the peoplejerome b. | Overall Experience
The young man that worked on .. Saturday Morning was great ... did a great job in showing .. & .. sharing information about the unit .. that I rented .. Thank you .. again .. I really needed this ..!!! Ms. M ..!!😘😘😉..!!HABEEBAH M. | First Impressions
Explain credit card restrictions by saying that bank credit cards are not acceptable.MARIA RAJA M.
Customer did not leave a comment.Dawn H.
Ms. Marquez and the Gentleman that assisted her were very pleasant, professional, positive, and easy to work with. The cargo van was in pristine condition and drove like a dream. I would rent from here again in a heartbeat because they made everything from pick-up to return a damn cinch!Qxtuapzpij A.
Customer did not leave a comment.Zakiya G.
Customer did not leave a comment.christina m. | First Impressions
Customer did not leave a comment.Marquis W. | Overall Experience
Customer did not leave a comment.VERONICA BEVERLY J.
Ashley was awesomeVernessa S. | First Impressions
Very friendly and helpful staff Thank youSHARON ELIZABETH M.
Customer did not leave a comment.MARCUS AVERY C.
Sincere genuine heartfelt gratitude appreciation and much thanksgiving for Ashley Carson greeted me with a SMI😃LE coupled with a WARM RECEPTIVE PROFESSIONAL ATTENTIVE EXPEDIENT CONSIDERATE and RESPONSIVE MINDSET towards me and my initial storage needs; and she has remained PROFESSIONALLY CONSISTENT! Even during my initial visit when my oldest daughter had to transact my initially established contractual financial storage payment and account with my credit card without any issues! Ashley walked up to the passenger side where I sat in my daughter's vehicle with a diagnosis of long-term Congestive Heart Failure (CHF) coupled with a diagnosis of EDEMA. I could barely breathe or walk due to EDEMA and shortness of breath. But on my April 14th 2O21 I walked in the Uhaul storage office😅approached my storage office manager Ashley Carson 2 have my locked removed b/c I unintentionally lost my key through her OTP recommended👌 LO🔐CK SMITH Mr. Williams and independent of my oldest daughter, myself and my UHAUL storage manager managed😅my storage account need!😅 😊Thanks Southfield, MI UHAUL storage and my most appreciated personal storage manager Ashley Carson!!!🙏Shakira S. | First Impressions
Customer did not leave a comment.Danielle W. | Overall Experience
The two of Ashley's personalities definitely draw me back to this location and also I will recommend others too. Althea M. BrownALTHEA MARCHELLE B.
Customer did not leave a comment.MARIO DANDRE L.
Customer did not leave a comment.yomiko b. | Overall Experience
Customer did not leave a comment.kwame d. | Overall Experience
Customer did not leave a comment.SHARI LANA R.
My only issue that I had was the door was hard to open. It was rusty and very stiff and I had a hard time opening it on several occasions. Also, there was a roach in my storage room once, but I know that is not your fault. I left a Handy Cap shower chair in the unit because I didn't want to toss it and hopefully someone can use it.Clara C. | Overall Experience
The General Manager( Ashley C.) went over and beyond to make sure I had everything I needed. In these crazy and uncertain times it was nice to be greeted with a friendly smile and service. Never a long wait, supplies always available. I am a returning customer 🎊Anita M. | First Impressions
Customer did not leave a comment.JOHN WESLEY P.
Please train the customer service representatives on specific requirements for this location such as they ONLY take major credit cards! Very frustrating. The staff at the location was very nice, apologetic and friendly.MAURICE LAVELL N.
The staff was very helpful & did a really good job helping me find a storage that fit all of my stuff..Thank youErica W. | Overall Experience
Great customer serviceANTHONY JACK D.
Customer did not leave a comment.Jamaya H.
Great service.LANISE VERNELL B.
Take pictures of the truck that was damagedDONNY RAY K.
Customer did not leave a comment.Felix D.
Customer did not leave a comment.CARMEN RENEE N.
My experience at U-haul over the years have been good with customer service and the unit. I would recommend U-haul storage on 8mile to anyone who's looking to store their belongings.KETRONE B. | Overall Experience
Customer did not leave a comment.Tammy M. | First Impressions
The front desk clerk was amazing!! Thank you for your awesome customer service!Jasmin S.
Customer did not leave a comment.GERALD EDWARD G.
Customer did not leave a comment.CHRISTOPHER LYNN G.
Well done. unsureFONTAINE JACOB S.
Customer did not leave a comment.KAREN DENISE S.
Customer did not leave a comment.Dajuan J. | Overall Experience
Customer did not leave a comment.CAROLYN ANNETTE W.
Customer did not leave a comment.Angianina R. | First Impressions
Customer did not leave a comment.STEPHANIE ANN R.
Customer did not leave a comment.Michael I.
Customer did not leave a comment.Johnraymond Z.
Nothing my experience was without any speed bumps or issues like it should beAnthony C.
Ashley was very professional explained everthing that I needed to know friendly patient with a smile polite very quick and swift on her feet Eccellent serviceYvonne B. | First Impressions
Customer did not leave a comment.diamond c. | Overall Experience
I completely loved the two guys that helped me move in and out this was my first time renting a unit and I didn’t know anything about it they were so kind and patient with me I 100% recommend renting with them . I will only go here if I need a place to rentDANIELLE ROXANNE C. | Overall Experience
Customer did not leave a comment.YVONNE ELIZABETH B.
No improvements needed. Entire staff was very nice, explained everything very well, very great sanitation done to truck, quick/fast service & drop off. The teams energy was just amazing.JERANIQUE DELANA F.
John the representative handled my transaction quickly and efficiently. He even left a courtesy VM to let me know I could pick up the truck early if I wanted too. Will definitely use this location again.RITA A.
Customer did not leave a comment.SCOTT MAURICE W.
Customer did not leave a comment.wunika a. | First Impressions
Great staff and very informativeBRUCE MAGEE C. | First Impressions
John king Is a fantastic manager. He's really got that place running smoothly. Hopefully he'll be the manager there forever, as I'd hate to see that place fall back to the state it was in before him.DANIEL B.
Customer did not leave a comment.latessa g. | Overall Experience
GraciasKAMIRA F. | Overall Experience
The facility/ staff were very courteous, professional and helpful every time I visited the site. Thank you!Curtis M. | Overall Experience
Customer did not leave a comment.TOMMIE ARTHUR D.
Ashley Carson is the best thanks for everything!!!!Jonathan S. | Overall Experience
Staff was very friendly and kept me informed on the details of my account and storage unit. I am very satisfied with my experience at Uhaul and will continue to do business with this company and will recommend U-haul to others as well.Tamyria S. | Overall Experience
the store manager is excelentTERESITA ANN C.
This a great facility the staff is extremely friendly and will go above and beyond the call of duty to help. Thank you John and your great team I had a pleasant experience at your facility.brandi e. | Overall Experience
Not overcharge customers when your company asks the customer to do them a favor by bringing the truck back before originally discussed. Then not lie about who's the manager. Or if uhaul wants to speed things up and summarize the agreement then make the customer sign it without reading it then they should at least explain all the possible charges you could face. I will be discontinuing all further business with uhaulAQUILA P.
The staff was helpful, personable, and knowledgeable. I will definitely use UHaul again.Kevin F.
Customer did not leave a comment.TRACY J. | Overall Experience
Customer did not leave a comment.Lisa M.
Really friendly and helpful!STEPHEN JOSEPH H.
The storage facility and suggested unit met my needs. The staff was always kind, considerate, understanding and helpful. I felt appreciated as their customer. Will use their service again should the need arise.Karenjanice S. | Overall Experience
Thank you for providing great service.mary S.
This most recent visit was much better than when my wife tried to rent a truck just a week prior. She reserved the truck at this particular location but when we arrived to pick it up, we were instructed to go to a totally different location. This left us totally confused! The location to pick up our truck last time was at a this dump that was supposed to be a car wash on 7 mile. The young lady (CeCe) wasn't wearing a mask, the place was filthy and had flies circling our heads. The lady was nice but the truck made me nervous! The engine light was on and the tires were bald. Upon returning the truck, there was no way to pull up where the truck was picked up because everyone and their mother was hanging out therein front! Not to mention I almost rear-ended a passerby in a vehicle in front of me, stopping to chatter with the folks hanging out. We had to drive through the alley to return to the truck. If I didn't have to do that I would have been exactly at the deadline time. Such a horrible experience! I would only patronize the location I went to on 8 mile, and definitely not Shine Car Wash on 7 mile in Detroit!!!William M.
We were continually pleased with this facility and the kind, patient, helpful staff! We couldn’t have asked for a better experience!susan m. | Overall Experience
NOTHINGCORAL MICHELLE W.
Customer did not leave a comment.ronni t. | Overall Experience
Customer did not leave a comment.CHRISTINE E.
Customer did not leave a comment.CAROL C. | Overall Experience
Customer did not leave a comment.paula j. | Overall Experience
No commentSYLVESTER WAYNE L.
Professional.. Very helpful and accommodating! Thank you so much!!TANIKA DYANNE-HU L.
Customer did not leave a comment.CHRIS ALAN D.
We were so impressed and grateful for the efficient, helpful and kind staff at the facility! After hours of frustration trying to reserve a vehicle, we were not very hopeful that we'd have a pleasant experience when we arrived. We couldn't have been treated better - the 2 people that helped us - giving us water, offering another unit if needed, pleasant attitudes! We are so appreciative, and will recommend this storage facility to everyone!susan m. | First Impressions
Customer did not leave a comment.DEWAYNE ALONZO M.
John was friendly and very helpfulShirley W.
Customer did not leave a comment.dalissa D.
Customer did not leave a comment.ANNISHAFAYE R.
Manager was very informative and very nice.CIERA LACY W.
Simple & efficient drop off process. Friendly & professional customer serviceLUCETRY BIANCHI D.
Customer did not leave a comment.NYESHA AYONA S.
Customer did not leave a comment.RAMONAVALERIE-AM R.
John is a wonderful guy. Great customer service!Sujata P. | First Impressions
Customer did not leave a comment.Terrence H. | First Impressions
Customer did not leave a comment.William W. | Overall Experience
Customer did not leave a comment.cody s. | Overall Experience
Customer did not leave a comment.Amber B. | First Impressions
Customer did not leave a comment.WILLIAM JAAMAL S.
Customer did not leave a comment.Dominick H.
Nothing but great feedback for this location! Very polite staff and the general manager was super nice and welcomingDominique H.
The only disappointment was the missing moving supplies. Online I ordered a dolly when I arrived at the facility I was told they were out of the Dolly I ordered but I could upgrade to the $10 Dolly. I did the upgrade only to find the wheels were busted and its been difficult getting a refund.brandi e. | First Impressions
Customer did not leave a comment.Deena H.
Excellent service. Thank you.ZEBORAH HAMPTON H.
Customer did not leave a comment.JARREAU JOSEPH G.
Very straightforward and exactly what we needed.cody s. | First Impressions
Customer did not leave a comment.Alecea H.
Customer did not leave a comment.Deanna W.
Customer service was very friendly and knowledgeableASHLEY CHANNELL M.
Great experienceCELESTE NESHAY T.
Nothing, everything was first class!!!! Jon was great!!ANGELA PATRICIA M.
John is an amazing person; he was very courteous, friendly and knowledgeable. If I had any concerns, John would do his best to help me in any way he could. He would alert me as to what to do to not be charged extra fees, give suggestions on which unit would be best for me in order to lower my monthly rates. Thank you John for the YEARS of service you so kindly gave me!arnold c. | Overall Experience
Customer did not leave a comment.WILLIE EARL C.
Customer did not leave a comment.Angel J. | First Impressions
Customer did not leave a comment.paula j. | First Impressions
Customer did not leave a comment.Kyle H.
Customer did not leave a comment.beverly a. | First Impressions
Continue to do the sameROSLYN D S.
Customer did not leave a comment.DENITA RENEE P.
Customer did not leave a comment.Suzanne P.
Customer did not leave a comment.Shellie B.
Customer did not leave a comment.Nicolesherri M.
Customer did not leave a comment.Nakishia G.
Greatmaurice g. | Overall Experience
Customer did not leave a comment.Jonathon R.
I chose the right place to goMicah C. | First Impressions
Yes this is a nice and clean place and manager is very pleasant person.Diamond M. | First Impressions
They guy in the front is EXCELLENT! I forgot his name but he has always been the best since day one. If I ever move back to Detroit and need a storage I will definitely be back.Taiwan P. | Overall Experience
Customer did not leave a comment.Johnanthony M.
Customer did not leave a comment.Barbara S.
Mr John, manager was always available and very helpful and pleasant..... thank you uhaulGia B. | Overall Experience
My representative there at the U-Haul place was John which was very helpful I deal with him all the time great guy good employeeLuther B. | Overall Experience
Customer did not leave a comment.katherine p. | Overall Experience
The man that helped me was awesome thank youTina C.
I just had to remind them not to charge me for a $20 dollar fee and I told and they said they forgot and I told manager wavid it. However I move out in my grace period and they was about charge a new mothly storage and I has give friendly reminders. I move out already so I not going to pay for service I'm not getting and I ask for a email receipt this time and I would not take no until I got one. I'm like that with every one I don't want no mistakes Bill's that not mine to effects me later if I want to rent again to haunt my pockets. And I video and took photos I was clean and it documentary the time. And I check out with manager I am no longer with me John king franchise manager there I left clean out .apr 7 was rent due I move out April 9 2020 in grace period so I good but check you emails because April 11 I was email talking about I owe 20 late and I call and he said he for who I was and want due rent of 60 and together that would of be 80 and that was unfair i told hello really i am Martinez you even told me my name before...I'm good I am aggressive nature i clear it to my satisfaction.Diamond M. | Overall Experience
Like I said I've been dealing with John over that location for years very nice guy very helpful keep up the good work JohnLuther B. | First Impressions
Representative was well informed, efficient & fast!Angelique L.
Customer did not leave a comment.Sharon J. | First Impressions
although there was an issue, they let me know before I even noticed and kept me updatedZoae M.
Customer did not leave a comment.Igor A.
The customer service at this location from John was exceptional!!!! He went above and beyond and I will be back to this location whenever I need any moving services because of him!! Thank you John!Rachelmelinda B.
The site seems to be a little small with only 2 parking spaces. Also, because of the size, it can accommodate only a couple of your products, which put the customer at a disadvantage. Nevertheless, the worker was extremely helpful and accommodating. Because of his helpfulness, I hate not to be able to recommend the facility. But that has nothing to do with him.Annamarie F.
The management in this location need to respect their customer more, try to be more responsible and professional and not to yell and hung up the phone on customer.Louayadib-Ablaha J.
Very Good Experience!marida b. | Overall Experience
If I ever need to store anything again I will come back to this location. Friendly service and the grounds Inside and out are spotless.LaQuitsha M. | Overall Experience
Great customer service!Lisa R.
The manager was awesome. Really nice guy and proactive.Justin G.
Customer did not leave a comment.Donaldlee S.
Customer did not leave a comment.Rochelle L.
N/ATRACYE J. | First Impressions
The manager is very professional and helpful. If I ever needed a storage unit again, I would choose this location.GORDON B. | Overall Experience
John the General Manager is Amazing, Never had an issue he couldn’t addressSean B. | Overall Experience
John is amazing! His knowledge of the facility and ability to effectively communicate realistic options made the process both easy and efficient! The premises are clean, organized and user friendly.KAMIRA F. | First Impressions
Excellent service. Very helpful.kimberly w. | First Impressions
Staff was very friendly and worked with me on everything!Shanita D. | Overall Experience
John was extremely helpful. And willing to address and assist with any concern I had. Always pleasant and courteous. I would definitely recommend this location to others.Carla M. | Overall Experience
JOHN AND HIS STAFF ARE OUTSTANDING.TRACYE J. | Overall Experience
John and his team were always helpful and always honest. It was a pleasure doing business with them.Abram B. | Overall Experience
Jeff and his staff was wonderful throughout the entire experience. His customer service was simply outstanding and he always went above and beyond.Joseph P. | Overall Experience
The experience was great. Staff was knowledgeable, professional, and courteous. I have no complaintsFaye P. | Overall Experience
John your professionalism far exceeds what I expected. You were extremely accommodating, timely in responding and generous in customer service. The facility was always clean and accessible. 5 starsPam H. | Overall Experience
They did job in helping me get storage unitJerome J. | First Impressions
Very pleasant experience from beginning to end. Mr. King is wonderful, he took the stress out of moving in, storing and moving out. Thank you and continue to be great.edith h. | Overall Experience
John King was very friendly and fair and informative. Great communication With me. John and the staff are great people. John Rocks!Peter K. | Overall Experience
John and his team are great. Extremely professional and helpful!ANN K. | First Impressions
John is an amazing personCARMENLITA T. | Overall Experience
Hi, Very Professional And The Human People That Works Hard. Peaceberlinda j. | First Impressions
Top Notch Serviceandrea h. | First Impressions
Think You!! Mr. John King. 100% And Staff See U In The Future. Peaceberlinda j. | Overall Experience
John is awesome , I give him ⭐️‘S across the board.Angela G. | First Impressions
Very polite and friendly I would definitely recommend a friendLAILA J. | Overall Experience
The best uhaul I have ever been to.CLIFTON W. | Overall Experience
John was awesome and a huge help in an emergency situation I was having. He went above and beyond to accommodate my large household full of stuff and I am forever grateful!Chimere W. | First Impressions
John King is the best always courteous and professionalJAMILLAH T. | First Impressions
G'Morning The Staff Was 100%. Greatful. Peaceberlinda j. | First Impressions
Mr. King gave exceptional customer service! He was friendly and knowledgeable. I am satisfied with the service I received with the exception of the unexpected monthly increase in storage rates.Melissa M. | First Impressions
John King is very helpful! Professional makes us comfortable. We will highly recommend going to John King!Peter K. | First Impressions
Uhaul Rep extremely knowledgeable and very helpful. Excellent service and accommodating. Will use again and tell friends!Pam H. | First Impressions
John is always fantasticTRACYE J. | First Impressions
I really appreciate.getting into my storage....a little with the door...but john wad very helpful in making sure it was secure......VIRGINIA B. | First Impressions
The staff was very helpful, courteous, and understanding. They were very knowledgeable, and helped to make my transition as smooth as possible.Maliaka S. | Reservation
John took the time to find us a unit after the one we were suppose to have was not available. The place was clean organized and all the staff where friendly and helpful. Could not ask for more.Ian S. | Reservation
Clean environment clean establishmentSherita W. | Reservation
Great customer service and clean facility.LaQuitsha M. | Reservation