Trevor saved me. He didn't have to, but he truly came to my rescue. He deserves a raise.Rebecca D. | Overall Experience
Customer Reviews for U-Haul Storage at S Campbell
Springfield, MO 65807
(S Of Battlefield key drop right of main door at knee height)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Montana K. | Overall Experience
Customer did not leave a comment.jim D.
Customer did not leave a comment.KRISTI B. | First Impressions
Customer did not leave a comment.Patty W. | Overall Experience
When asked to send 3 pictures of where to place the U-boxes I was unable to access the website to do this. Sending pictures via text is much simpler. This caused a one day delay in delivery. Remember, those moving in only have cell phones and not all have smart phones.jim V.
Everything was above excellence except for one thing but it’s important. We are old. We were not warned that this was an upstairs unit with no elevator. If we had not hired mover help we would have killed ourselves. Very unacceptable that we were not informed in at least 2 ways and at 2 different hiring stages that this unit was up a steep flight of stairs.Katherine C. | Overall Experience
Derrick was the person who spoke with me on the phone and set me up with a storage unit. He did a great job explaining what the options are. When I went in to the store Derrick was the one who continued to help me with the process. He showed me two options and from that I was able to make a good decision. He then took me over to the location and made sure I knew how to do everything. Great service.Aaron M. | First Impressions
Not muchMichael G.
Customer did not leave a comment.Linda A. | First Impressions
I'm not a new customer, I have been a customer for over 2 years. I have been enrolled on autopay for that period and not had any problems. I recently changed cards and that is where the problems started. I called and spoke with an employee who updated my card info over the phone. I thought all was good at that point. Weeks later, I got a call from a lady saying my bill hadn't been paid? So I went to the center and physically updated the card with an employee. 3 days later, I get an email saying my bill hasn't been paid and I am getting a $20 late fee. I responded to the email, and didn't hear back until the young lady called me back and we updated the card again. It would appear that it took me 3 tries to do task as simple as updating the payment method. My time was wasted as well as the time of multiple employees there.Kinsey Revocable T. | First Impressions
Customer did not leave a comment.Kevin M. | First Impressions
Customer did not leave a comment.faith o. | Overall Experience
Customer did not leave a comment.Michael A. | Overall Experience
Customer did not leave a comment.holli M.
I Had 1452 & 99% Of The Time The Alarm Would Go Off Even When I Swiped My Card. Every Single Time..Khadyjaa A. | Overall Experience
Customer did not leave a comment.Morgan M. | First Impressions
Customer did not leave a comment.DUSTIN C. | First Impressions
Customer did not leave a comment.Won Jun C. | First Impressions
Our storage unit was located inside give old office building and we didn’t have access to the area in the beginning. Then they finally got the key pads set up where I could gain access. The owner informed me they are supposed to open the double doors during business hours prior to the key pads being set up. I had to call twice for someone to come open the doors for me to gain accessDonna P. | Overall Experience
Customer did not leave a comment.Kimberly R.
greatDonte K. | First Impressions
The alarm went off every time I opened the door. Didn’t matter that I signed in snd out every time!Larry F. | Overall Experience
Customer did not leave a comment.MARY F. | First Impressions
We were walked to our storage unit and shown how to use the access card and the exact unit. They're was even a free promotion for a storage lock and a month free rent.Trystan H. | First Impressions
Customer did not leave a comment.Ethan C. | First Impressions
Customer did not leave a comment.wayne G.
Over the last two or three years I've been a customer at Uhaul I've realized some of the workers are just angry bitter people. I won't get into detail because it would take to long but I will do my best to find other rental company's and storage needs in the future. Unfortunately there's not many others out there, which is a shame.Paul N. | Overall Experience
Was not aware it was upstairs storage. STEEP stairs! We are 60 year old people and should have had an option.Katherine C. | First Impressions
Always Nice, & Smooth Experience... Just Like 4 Years Ago!! & Accommodating, Cause They Were Outta My Other Unit..! THANKSKhadyjaa A. | First Impressions
Customer did not leave a comment.Roberta M. | First Impressions
Keisha was very helpful.Kimberley F. | First Impressions
Customer did not leave a comment.David L. | Online Move In
We shipped a U-Box from the Midwest to Alaska. Our shipment arrived ahead of schedule with time to spare!Carol I.
Notify when box is ready for pick up.REX P.
Customer did not leave a comment.Sheri P. | First Impressions
Customer did not leave a comment.CRAIG C. | First Impressions
The wait times in line waiting at the front counter is unacceptableJACKIE B. | Overall Experience
I tried to use two recent rental contract numbers to get a month free and neither would go through online. I am now going to have to call or come in person to try to work that out.Pamela W. | Online Move In
TOO many furniture pads! Not enough room for my boxes and items....had to return more than half to the store upon packing. Customer service IN PERSON is great. They do a great job, yet at both Colorado and Missouri they are understaffed. Getting ahold of a location is IMPOSSIBLE! I tried to call the store on many occasions, never got through. Tried to chat online to get help, to no avail. Had to waste time going TO the location to schedule delivery and pick up and ask questions. Hours wasted holding for a phone call never answered- Love the U-Box option. You need to market this harder. the college option and quick move is awesome. Need to give more options for delivery fees and make them more accessible. Make the fee more affordable (MO was great, CO was three times higher!) I will consider this again if I have to move more than across town in my future.Michelle C.
Had a van who was working on electronics or something blocking the entrance to storage unit so had to carry our stuff around it! Tried call button but no one answered to.get it moved.Jessica W. | Online Move In
Customer did not leave a comment.John I.
Bailey was great, could not have been more professional and helpfulJames C.
Have a dependable delivery truck so customer doesn't get delivery pushed back over a weekscott P.
Everything went as plannedCharles H.
Customer did not leave a comment.Lynda Y.
Everything was perfect from beginning to end. The staff was great and very efficient. Keep up the good work guys!!CINDY W.
Transmission bad.. rough between 1 & 2 gear. Needs service before sent out againSuzanne E.
All the guys here are very knowledgeable and helpful!CRAIG C.
The website ordering of my hitch was, OK. It did not correctly order the parts to be ready on the scheduled day. Nor, never sent a reminder of the installation date. To obtain my trailer hitch I had to make two trips to UHAUL. One trip on my scheduled day to find the wiring harness did not come in. I then had to leave and come back the next day, while the part was ordered. I finally spent more than four hours of my time over two days and more than 50 miles total driving to have my hitch delivered to the store and installed. The install took about an hour and a half. This was fine. The staff was very professional and courteous. No Purchase: At the store, I tried to buy a combination round lock priced at $14.95. However, the computer system was then adding an additional $3.00 plus, total cost over $18.00! Staff could not fix. I did not buy the lock from UHAUL.Brian S.
The service is phenomenalANDREW A.
Customer did not leave a comment.Holli D.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Patrick Z.
Customer did not leave a comment.THOMAS N.
The customer service at this location was excellent. The employees were efficient and very helpful. The equipment was well maintained. We will definitely choose this location above others in the future.TRACEY H.
Customer did not leave a comment.CHARLES D.
Customer did not leave a comment.James O.
Customer did not leave a comment.DEAN P.
Customer did not leave a comment.Marshall Y.
There was a wait when we arrived but suddenly after one guy came in there were 4 or 5 others. The guy that was helping us was moved over to help a problem and we were in limbo. Now once they got us started it took 5 mins before we were done and on our way with the truck. So that was really nice.Carrie A.
I originally rented the 5x7 utility trailer with ramp but for some reason couldn't get the lights to work on it, so I had to rent the smaller box truck to pick up a refrigerator which they said would stand up in because it's height was 6'2 (not including the sliding door... )had to lay the refrigerator down and now I have to wait 48 hours before I can turn my refrigerator on. My rental ended up costing me way more also.Leslie S.
Customer did not leave a comment.Howard S.
Kenneth the general manager is extremely competent and courteous.Jay P.
Customer did not leave a comment.Roddy M.
Customer did not leave a comment.robin d. | First Impressions
These guys were understanding of my bad situation at pickup and helped me to direct my issuesDaniel M.
The pick up was dirty. The attendance checking us out would not walk around the pick up. Several dings on it the cargo light inside was painted red.cockroaches cralllin everywhere While we was working the sheriff pulled us over and told us the pick up was stolen. After a hr we got everything squared away. I have spent good money with u haul this year and by far the worst experience everJerry Budd B.
make sure they know that automatic lights on cargo vans do not turn on the tail lights as I was pulled over by highway patrol officer during my trip.DWAYNE M.
Customer did not leave a comment.RANDAL K.
All worked out very wellâ˜ºï¸Russell J.
Customer did not leave a comment.CAROLYN D.
The passenger side tail light blinker did not work.Jay P.
While moving my two huskies got out the night I was using the uhaul I was supposed to have it back the morning after before 11am but found my two huskies dead by the highway at 8am. I called and asked if I could return it later and they were very understanding and let me turn it in before 2pm. Thank youMAKAYLA B.
Customer did not leave a comment.andrew T.
Nothing everything was great!!LaShonda L.
Contactless rental worked excellentlyBrian K.
I reserved 2 furniture dolly's. The girl that checked me out said to go outside while she gets the truck. She pulled up with the truck and said here you go and started to walk off. I asked if the dolly's were in the back of the truck and she said oops, I forgot. She left for 5 minutes then came back with only one. She said that's all they had and that I needed to go back inside to get a refund for the dolly I didn't receive. I stood there for five minutes while she attempted to process a refund. It turns out that she did not know how to do it and ask the manager that was hiding in his office how to do it through an intercom system. She still didn't know how to do it and finally I said, just give me a regular dolly, I need to go. She did and I left.Jerry T.
Customer did not leave a comment.Jeff B.
Customer did not leave a comment.HEIDI D.
Customer did not leave a comment.Steven G.
Nothing. Everything went very well from the start of the process to the finish. People were friendly, polite, and very helpful. A plus rating!THOMAS H.
Customer did not leave a comment.Elaine D.
I received a message the day after the trailer was returned, inquiring as to when I was going to return the trailer. This was pretty concerning, but a phone call revealed an error in the office.JAMES F.
Customer did not leave a comment.CLIFFORD M.
The staff isn't helpful.Sabrina S.
The address and GPS directions took me to the new location, however no one was there. It was not at all eveident that I needed to go across the street! I spent over 15-20 mins trying to figure out what was going on and finally called customer service and after another 10 minutes, was finally given the key I would not recommend the mobile app to pick up the rental van.Joanne R.
I was upgraded from a van to a 17' truck because there were no vans available without any issues. The truck was clean but seemed to need some attention in the maintenance department, it struggled to accelerate and shift gears, I was glad that I only needed it for a very short in town move and not for a long highway move.Terra O.
Customer did not leave a comment.CHARLES S.
Have the equipment that's been reserved ahead of time actually available.GARY S.
Everything was handled very easily and the truck was very clean. The people we dealt with were friendly and professional. A very nice experience. Thanks.charlene E.
Customer did not leave a comment.Lance L.
Customer did not leave a comment.Lance L.
Customer did not leave a comment.Gia W.
Checking in on line really made things so easy!elizabeth B.
I can't think of a thingMARK S.
Customer did not leave a comment.ANDREA R.
Customer did not leave a comment.Valerie H.
Customer did not leave a comment.STEPHEN W.
Nothing. Having the moving blankets available was nice. We moved a piano and I didn't think I needed them but they came in handy.CATHY M.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Frederick T.
Charged for an appliance dolly I never received and a starter ball that didn't work with my truck. I didn't receive a credit as indicated.Shelby W.
Stop scanning driver's license data. I submitted two photo IDs (DL & military) and credit card. There is absolutely no need to scan my license to covertly learn my personal medical information such as: eye and hair color, weight/height, gender and possibly my thumb print. I've been a Uhaul customer for decades, but no longer. My personal information is not yours to sell. I am not your property who must abide to corporate policies.MARK S.
Customer did not leave a comment.Shelby W.
Customer did not leave a comment.EVARISTO M.
Customer did not leave a comment.HAROLD N.
Customer did not leave a comment.TERRY B.
Customer did not leave a comment.WILLIAM B.
I returned the trailer last night and could nOT get your AP to load for return. I called your center and the lady told me to call you all this morning at 9 am. I did that and never got anyone to answer. I feel i do NOT owe the $20 when I tried to take care of it professionally and didnt get any response in return. What a scam! I have used your equipment several times of the years, and this is what it has become. What has ever happened o true customer service. No business should be built upon computers doing all the work and a customer isn't getting involved.DALE M.
Will return in futureJAMES R.
Customer did not leave a comment.Linda B.
Everything was excellent! Derek was exceedingly helpful.CANDICE S.
Customer did not leave a comment.Jerod B.
Customer did not leave a comment.CONNIE B.
Nothing. Very pleased with your company. My Wife and I have moved a total of 67 times in our 58 years together, and a lot of times we used your trucks. My Wife died two weeks ago so I think I am not ever moving again after this rental. Your a good company and I would recommend you too anyoneJOHN S.
Associates were great!NATALIE B.
Young man who helped me was very helpfulTHOMAS F.
The light system was not 100%. The right turn signal did not work and the tail lights did not work, since we drove some after dark and it did rain some it was not the safest unit. I was aware that the turn signal was not working but told the brake lights and other lights were okayJEANETTE R.
Customer did not leave a comment.April H.
The cashier who assisted me was not wearing a mask. She put one on when I asked her to, but then she pulled it down to her chin instead while she was in the truck pulling it up to the door for me. Some of the other employees were wearing theirs, but about half weren't. It was pretty disappointing considering Springfield has a mask ordinance active and businesses are expected to enforce it.rachel H.
Customer did not leave a comment.Jacob H.
Customer did not leave a comment.Chad L.
Customer did not leave a comment.WALTER P.
Customer did not leave a comment.mark D.
Dropped off late. Still it was very good easyTodd W.
Customer did not leave a comment.Gene B.
Joshua was extremely helpful and selected the trailer with the best tires for my out of state journeyJohn S.
Customer did not leave a comment.William H.
Wonderful service!Ramona W.
Thanks and great customer serviceLekota M. | First Impressions
Renting unit was very quick because I already have an account with U haul and was just transferring from one facility to another. Also, didn't expect to get first month free since I did not see any advertisements for it and companies, for example cable companies, usually focus their specials on new customers, not existing.Daniel P. | First Impressions