Customer Reviews for U-Haul Storage at Two Notch Road

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage at Two Notch Road

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Patrick M. on

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Porsha was great, went above and beyond to ensure I was satisfied.

david h. on

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Nice staff and helpful. Young man and woman helped me as I picked up at 5:10 on July5th.

Leroy M. on

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Customer did not leave a comment.

Debrah C. on

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I appreciate your service. Thanks!

Christy A. on

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Sandra H. on

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raymond h. on

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Steven B. on

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I arrived at 815 am. I had prepaid and completed online express check in. I needed to purchase an adapter. The adapter was available but not showing in the inventory and the debit card machine was not working. It required the manager who was on the phone (I could hear the conversation and it was personal) for over 35 MINUTES! while I stood there at the counter. I finally got checked out and the employee hooked up the trailer, went to the back to make sure the lights were working and told me all was good and I could leave. I drove 25 minutes home to load and discovered a pad lock that I had no key for. I called, spoke with the manager and was told my only option was to come back and they would remove it. I drove another 25 minutes and when I arrived the manager had went home "sick" AND HAD TAKEN THE KEY HOME WITH HER!!! I then had to wait 20 more minutes for her husband to bring the key and drive home again to load. We were scheduled to leave our house packed at 10 am but because of this inexcusable ineptitude by Uhaul we left 2 1/2 hour late which caused many issues with our trip. After this trip if I ever use Uhaul again it will not be this location. We are very disappointed and upset with the extreme frustration and significant extra expense created by a Uhaul employee that doesn't care about customer service

Jessica V. on

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Call the customer back when their is a complaint so we can solve any issues.

PETER F. on

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Staff was very friendly and helpful.

Linda L. on

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Customer did not leave a comment.

John B. on

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Update the correct opening time and schedule

Jessica P. on

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Everyone was nice and really helpful

MARY R. on

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I had the best u-haul experience ever, I rented a Truck on a very nasty rainy day,and my movers cancelled on me, before I could even get the truck off the property. Porsha was wondering kind and patient, through it all, and as obvious as it was,that Porsha wasn't feeling well,she made my situation her #1 priority the horrible day that I was having,turned into a wonderful day with her kind words..she was genuinely concerned about her customers...and that meant the world to me... Thanks again Porsha, Mary

tracy j. on

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Have Air conditioning and seating.for long lines. And have numbers while u sit and wait

Darrius R. on

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ruben w. on

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kira g. on

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Retrain your employees. The manager was very rude and obnoxious. She had her friends in the store, harassing the customers and was very very rude to her own employees. The wait time for me to return my truck was over 45 minutes and when I tried to return my unused boxes, I had to wait over an hour. I will not be using this business to accommodate my moving needs.

Daniel B. on

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Porche the young lady behind the desk was very helpful and nice. I found it hard to locate this particular u haul on the website. I also reserved and needed an appliance dolly but they couldn't find one.

Alexander G. on

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Yolonda R. on

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There is no 2826Two Notch Rd.in Columbia, SC. It is a vacant building.

Carol G. on

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Porsha was great. Recommended the right truck for what we needed. Accomadated us for the extra days we had to extend the truck and referred us to your decker road storage facility to store our items until our RV is fixed. Would definitely recommend your facility

Susie D. on

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Elizabeth B. on

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