Customer Reviews for U-Haul Storage at Country Club - Carrollton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage at Country Club - Carrollton

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William C. on

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Customer did not leave a comment.

OLUWATOSIN W. on

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Gilbert Santana and Pamela Dolati are amazing! They made sure my experience was nothing but the best and went above and beyond for me. Very welcoming managers. I've never had a rental experience this great. I will definitely rent from them anytime I need a rental from now on!

Johnny L. on

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This was a perfect experience. The lady who helped me was very polite, professional, and helpful.

THOMAS J. on

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Treat me the same as the last time.

CHRISTOPHER B. on

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Tara K. on

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I've used this location before and its always been great!

Deena I. on

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Jennifer B on

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Very helpful and courteous staff!

ROBERT M. on

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Agents were super friendly and nice .

TSE KIN L. on

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JAIDEEP D. on

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DWAYNE H on

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Didn`t like the location,and had no real way of getting to the unit without liking an appointment.

paul b. on

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We were treated with respect. Booking worked exactly as booked. Very friendly and accommodating young man working at desk. NO problems. Will highly recommend this location.

Steve G. on

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A confirmation that the box was returned in good condition and that the rental contract is complete would be nice.

todd b. on

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Ralph A. on

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Great experience

Steven V. on

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David F. on

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I really enjoyed my experience with the staff I met several of them over the past few days and they were all nice friendly and professional

Steve G on

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No comment

David M. on

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Nothing, everything went perfectly.

Jenea F on

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Reserved a 20x12 storage 2 weeks ago and when i got there was told it was given to someone else

TIFANI L on

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Great

gavriel s on

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Amazing staff, amazing service. Very helpful, clean and professional. Would definitely recommend!

kent s on

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Service was great. They were very helpful

DANIEL G on

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This location is a little inconvenient for me but the excellent/friendly staff and cleanliest of the units will keep me coming back to this location.

CLAYBORN G on

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The staff we`re very helpful. Got me a unit last minute.

MIKE C on

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elevator and hallway space is very poor. would I have known, I never would have used that space.

MARILYN H on

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the staff that works at this storage was always helpful and the service was great. Thank You so much

NOELLE M on

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Pam was so helpful! Thank you!

KEVIN H on

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Very professional. Made it easy for me to get what I needed

BLAKE B on

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I was in a bind and running late but representative was very patient and helpful with my situation. Really appreciate all the help in the twilight zone

PEDRO M on

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One of your workers was so,so rude to me and that`s why I left I think he is portican because he said he was in the army for portorico rudest person ever will never be back because off him.

RUTH S on

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Gil was very helpful. Thanks for making this easy!

SARAH M on

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Getting our unit was do easy!! The staff was extremely nice and very welcoming.

MONICA N on

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everyone ws helpful and nice

DALE B on

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Clean and well maintained. There was a little confusion during storage unit rental, and during rental truck return, but Pam got both minor glitches squared away on the spot.

DENA B on

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EXCELLENT OFFICE STAFF ASSISTANCE, HELPFUL ESPECIALLY WHEN I COME IN FROM OUT OF TOWN AND AM ON A TIGHT TIME FRAME, ACCOMODATING!!

CARLA C on

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None

JERALD M on

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Very good

ROBERT E on

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No issues

SOUFFIANE B on

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Excellent service , 5 stars , thx

WILBUR M on

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Friendly and professional.

MARILYN H on

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I was happy with my service

MICHELLE T on

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Site looked well maintained.

NATHAN K on

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The service I received was top notch!!!! Very happy!!!! I look forward to ongoing business with this location.

ANA M on

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I had a very goid experience with both the lication and the lication`s staff! Thank you!

LYNN H on

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Was close to my home making it easy to pick things up

JOSEPH A on

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Great experience. Never had an issue accessing the facility and staff was always nice and easy going when I dealt with them.

VANESSA R on

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Pam and the rest of the staff were very helpful determining what space I really needed for the UBoxes I had to unload.

ALBERT L on

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Great service and flexibility

SHAUNA S on

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Very satisfied with customer service at this location.

STARLA L on

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Staff was excellent and really nice!!

MATTHEW K on

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Pam was absolutely fantastic, she was extremely helpful and very pleasant. This location had the best prices in the area!

SANDRA A on

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I am very pleased

JAMES H on

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Very Good Service!

JUANITA M on

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The managers are very nice and helpful.

BRADLEY S on

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Billing issue never resolved. Corp office was not helpful. The loca mgmt helped, but the corp never resolved my issue, I am out $38. If not for the mgmt at the local, we would never use UHaul again.

JOHN C on

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The staff was very friendly and helpful.

JO ANN H on

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Very pleased. They were very helpful.

JAMES H on

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I enjoyed discussing my needs with Gil and Pam. The are very knowledgeable and helpful. You have great employees at this location!!!!!

PATRICH W on

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The staff was very friendly and helpful. I look forward to keeping my storage for a long time here!!!! I can`t tell you how friendly they were. Very excellent!!!!!!

LAUREN H on

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The store staff was always very friendly and super helpful.

ADALIZ B on

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Very friendly and helpful management.

MICHAEL S on

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A great experience all the way around period

AARON T on

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The facilities were well maintained and secure. I would use them again.

STARLA L on

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Love the staff everyone was great.

BLEA S on

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Getting off work at 6 was hard to make it before closing during the week. Wished some days it was till 8 or 9

SRIKANTH S on

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Gil and Pam run a cozy, friendly location. They work earnestly to serve their customers honestly and be as helpful as possible. You will love this location even if you have to travel to use it.

DANIEL F on

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The only drawback is that this is not a 24 hour facility but there is someone always onsite, so even though someone is there you don`t have access to your unit.

JAMES H on

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Fine

ART C on

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this U-Haul I believe closes to early as far as access in and out, at least 9:00 pm. Rating would have been Excellent if closed later. thanks anywy.

ELINOR Z on

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Easy access, very nice managers!

MARIBEL S on

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Great customer service! I will definitely recommend this location to friends and family.

JOHN S on

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Disliked sales pressure when first talking to an off-site sales rep. Pushed immediately for credit card info.

CAROLYN W on

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Good experience

VICKIE W on

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Great service.

KIMBERLY M on

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This was by far the worst experience I`ve ever received from a storage company. I`ve never experienced such horrible service inaccuracy! I will never use uhaul again or recommend to anyone.

OLIVIA D on

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Facility very well-maintained and manager extremely helpful.

JOEY H on

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Great Facility, Great People

JEFFERY M on

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Great staff which they were a 10x10 1unit

FU SEN W on

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Very clean and very good

BYRON M on

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They suck

MARIA C on

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My experiencing renting a storage unit went incredibly smooth. Well done from a satisfied customer.

DANIEL G on

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A very pleasant experience. Great/helpful staff.

AMBER C on

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Just moved in yesterday. Everything was well cleaned and organized.

FELICIA H on

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Team on duty was very friendly.

ELAINE P on

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All good was negated by discovering a few weeks ago that there was a hole in the ceiling. Rain destroyed a television and caused water damage to other items.

BRADLEY J on

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Got just what I expected for the 21 months I and my son had units there.

NATHAN J on

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Great service, always willing to help or accommodate. Highly recommend this facility

MABEL G on

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This was our 1st time using a storage facility and we were very nervous about cleanliness, security and etc... Everything was great and so were the staff. Thank you!

CLARISSA M on

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I had a wonderful experience and the staff was wonderful. The manager named Gil expecially. I would use uhaul again.wonderful experience

ZACHARY F on

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Thanks for the good service

VIRGINA E on

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Staff always helpful, very clean.

JESSICA H on

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Thank you for having a clean facility!

MAGDALENE K on

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No parking for office.Told no check out procedure but charged another month.Staff was rude and sighed when clearing matter and I asked email confirmation.I called and they had no record of my receipt.

CUZ P on

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I`ve used U-Haul Storage for many years and I`ve never had cause to complain. The facility is clean and well-lit, the staff is very friendly and helpful, and the prices are quite reasonable.

WALTER S on

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Managers give great customer service.....

SON BA N on

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Service was quick and easy.

LARRY G on

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Very good the best!

KAYLA B on

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n/a

NATALIE M on

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Happy. Helpful great!

CRYSTAL W on

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Great Service

ERIN T on

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The staff is amazing and super nice, i always felt welcomed! Sad to finally be moved out but if i need another storage unit ill be back!

PAMELA W on

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He was very helpful, and we got along great. Thank again for me.

MAX W on

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Very Nice staff, I would rent there again!

CHARLENE M on

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We had a great experience using this storage and will recommend it to our friends.

RELZY Z on

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easy access, convenient location

ART P on

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Area was clean employees helpful

JACQUELINE B on

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This couple was very very helpful and patient

RUSS M on

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OK

JERRY M on

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The staff at this facility was amazing and so helpful i cant remember their names as of right now but i really appreciate all the help they provided for me

TORI H on

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The couple Elijah were having watermelon. My girls were very hot thirsty offered them some allowed them to stay in the cool. Elijah was very SWEET PATIENT. THANK YOU ALL FOR BEING

CINDY H on

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THOMAS B on

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Staff was very helpful and knowledgeable of the facility. Offer a lot of good suggestions.

GREG M on

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Gil went above and beyond the call of duty assisting us

AIMEE B on

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The staff was very helpful each time I visited my storage unit throughout my rental period.

GARY J on

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I have been renting another unit from this facility for several years and have had good experience with them.

CAROL B on

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Outside of not being able to access my unit before 5 on Sunday it was just fine.

MARIJOE C on

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Staff was very friendly and helpful

KERRY A on

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The hasp on the unit is broken and required attention by the staff. They`ve assured me it will be handled. But it probably should have already been addressed as routine maintenance.

PAUL R on

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Great people managing the facility.

ERICA S on

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Everyone was super helpful and nice.

BRIETTA C on

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Staff was friendly and helpful and everything was neat clean and in order

RANDY R on

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Have used this location several times and most likely will again. Thank you

SHALANDERY W on

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The manager he was excellent in providing Great Customer Service

BRENDA R on

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Your Attendant was less than helpful when another customer didn`t vehicle damage to my truck with on of the carts.

PAUL B on

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Should not cost more for 24 hour access.

VIKKI P on

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Current mgr excellent. Mgr before the new mgrs were excellent. I had asked for almost 2 yrs for broken door to our unit to get fixed. It was fixed recently but not satisfactorily.

SONA G on

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The staff was extremely friendly and went above and beyond to accommodate us. So far a wonderful experience!

JIM E on

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satisfied, no problems at all.

CHERYL G on

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The reasons I`m not giving excellent are that the insurance fee was unexpected as was the fee for 24-hr. access. I`d though that both would be included after looking at the website.

NANCY T on

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We rented to the Pod and had it shipped from Oregon to Texas. All went well, the Carrollton location was perfect for us and the staff friendly and helpful.

WILLIAM G on

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staff very helpful and kind.

JASON P on

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The people in the office were very helpful. The location is great. It`s not as nice as some of your newer facilities, but functional and well kept. I consider it a very good deal.

MALCOLM R on

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Securing and lighting the facility was never a priority, even after two break-ins. The access control reader to exit the property has been malfunctioning for several years still not fixed.

PERRY W on

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Nice facility, friendly, helpful staff and the best price of any storage facility in the area. I will definitely use them again and would recommend U-Haul.

PERRY W on

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Nice facility, friendly, helpful staff and the best price of any storage facility in the area. I will definitely use them again and would recommend U-Haul.

JANE G on

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Everything was fine and easy to use. The only drawback was having to wait in the office for quite a while as there was only person to help when we signed up.

LUIS V on

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Excellent service for the entire duration of my storage rental! A very postive experience, I strongly recommend this facility :

HERNAN A on

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could not ask for more, great operation

JEFFREY H on

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Thanks for all your help. I would definitely recommend your facility.

JEFFREY P on

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Easy and great service

FELICIA H on

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Evan at your Carrollton Tx location for storage has excellent customer service skills. Shawn at you store in Addison, Tx where i rented my truck was excelkent also.

CHRISTOPHER S on

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The elevator smelled like urine. The U-Haul thermometer stayed a cool eighty degrees by the elevator. On my last visit, the actual air conditioner thermostat read 87. The cover had flipped open.

HECTOR G on

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The day I moved in, insulation from the ceiling was all over the place and NEVER FIXED. Horrible maintenance. Cheap price. I guess you get what you pay for. Complained several times. NOTHING.

ROB C on

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Nice secluded facility, it was clean, had no problems, and staff was courteous and helpful. Easy experience.

T JO J on

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The employees at this location are the best -- they were very helpful and very friendly.

DIANE N on

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Thanks so much for all of your help!

ANDREW M on

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Facility seem nice and clean w/ staff that was very helpful

TERRY M on

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CLEAN, ACCESSIBLE, COURTEOUS STAFF!

ANDREW M on

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Facility well maintained and staff very helpful

MAZINE M on

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It was ok

DOROTHY T on

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I was very pleased with my experience at the Uhaul center. The representative was very helpful in helping me select the correct size storage unit to rent and best size boxes.

JOHN L on

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Excellent, friendly facility. I will use it again when I require a storage unit.

ART P on

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very helpful,and professional

SANDRA G on

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I did not access my unit very often but all dealings with office were good.

RANDY R on

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All personal, in the office and on the phone, were very friendly and helpful.

ADRIAN S on

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Would like to thank the staff here for all there help making my work there go smoothly. Thank You Very Much.

VALD M on

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Was great. People are helpful and friendly.

JOANN C on

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My first experience using Storage. Overall, a pleasant one.

DOLORES B on

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everythig wass wondferul at this loaation and the people in the offfice we wonderful dee bridges

MATTHEW L on

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Great customer service!

JOHN M on

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never had any problems in 2 years

MICHELLE S on

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Very professional

JAIME C on

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excellent service and maintained very well. nice people!

CHRISTINE T on

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Front desk was freindly, knowledgable, and speedy. thanx

HERSHEL T on

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The service was excellent and the staff was very efficient and friendly.

KENNETH M on

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All was great, showed me the units I was looking at and was able to get one that fit the price and size I was looking for.

BETTINA L on

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Cynthia is hands down fantastic! She was warm, friendly, and patient. The facility was provided all the elements of security and access necessary to store my belongings.

MATTHEW L on

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Great staff!

SHERRIE E on

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After the initial headache of losing and resetting up reservations a few times at different locations, and submitting an unauthorized payment causing NSF’s…it was great.

DOUGLAS D on

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Staff very helpful, had the size unit we needed.

DAVID S on

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Always Friendly and helpful. Great experience. Would use again.

FREDRICK A L on

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Please the current managers there. i was at that facility for over 3 years

FREDRICK A L on

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Please the current managers there. i was at that facility for over 3 years

ANGELA F on

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best service ever!

DAVID L on

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Probably being open an hour or two later on the weekends.

CLAY B on

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The facility is clean but ceiling insulation is falling in the halls and much of the exterior steel components is rusted. Tear down the old junky car wash and replace with a parking lot.

JAIME C on

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good service

DEBRA L on

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The Managers were great to deal. They explained everything thoroughly and made us feel welcome. The property seems to be well maintained and I`m confident our items will be secure here.

DONALD H on

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Very good folks!

DONALD H on

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Very good folks!

BALLA EVANS L on

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This is a excellent service facility.

SAYEED R on

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I liked the service. I wish there was one close to Irving

BECKY B on

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Very satisfied with the storage facility. Very professional clean and would definitely store my belongings there again.

CARL V on

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weeds/parked unattended trailers in isles/to pricy.

BENJAMIN B on

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Nice manager

RONALD J on

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The couple who manage the property are the best the company ever had. I have been at the same place for over 8 years.

OOMMEN V on

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Door wascomming apart.

RON F on

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The staff were all wonderful and super friendly with whatever you may need or any concerns you might have... I would definitely rent from this facility again!!

RON F on

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The staff were all wonderful and super friendly with whatever you may need or any concerns you might have... I would definitely rent from this facility again!!

PATRICK K on

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Staff was competent and friendly.

PATRICIA B on

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The staff were friendly and responsive.

TAMARA L on

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-accomodating for after hours access -previous maintenance person was the BEST, always helpful in every way not sure why he left

JOSE D on

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Joey and Mariely did an excellent job helping me out on my plans. The did a great job giving me the correct information at all times. This, definitely, was a wonderful experience. Highly recommended.

BARBARA L on

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I`ll sum it up... I got a car spot and cx it w/in a wk but wasn`t offered a prorated amount but the spot was open for re lease! UH HAVE U HEARD OF DOUBLE DIPPING?

BARBARA L on

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michele was filling in for the manager and though she wasn`t sure where things were located not her store she was EXTREMLY helpful and very friendly...i highly recommend! :

ROGELIO S on

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Overall experience was satisfactory.

DOYLE N on

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very good and helpful

LAVATA N on

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Joey is amazing! He provided the best customer service while I occupied 2 units. His wife notified me of my payment which allowed me to get on time. Joey was considerate of my urgent move. Thanks!

ROBIN L on

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only negative thing: unit we rented had an oil spot on the floor. staff immediately found us a clean unit.

ALFRED M on

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good, friendly, helpful

ROBIN L on

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very helpful. even gave us directions to our hotel.

DEBORAH H on

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The couple managing this facility are knowledgeable and very customer focused - go above and beyond to ensure complete satisfaction. Great attitude as well - very refreshing!

JAMES D on

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The facility fulfilled our needs perfectly.

PATRICK K on

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Manager was competent and friendly.

DIANNA A on

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Very happy to take storage here because of Joey I have 2 units together. very friendlymade sure hasp worked He ask if everything was alright. Thank you.

CHARLENE G on

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I spent 45 mins setting up account but cancelled right away b/c NONE of the indoor units have LIGHTS in them and it was extremely dark. It is useless without lighting.

GUY H on

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You General Manager, Mariely, was extremely accommodating. Take care of Mariely and pay her well or she might be stolen away from you.

TRINITY L on

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I have and will recommend U-Haul to friends. The managers are very friendly and businesslike. As a business owner, it`s my opinion they are an asset to the company! Thank you! Linda Bouldin

JOHN L on

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These folks are friendly and efficient. I am extremely pleased with my experience @ U-Haul@ Country Club. I would recommend them to anybody!

DENISE M on

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I do wish there were one or two days in the week when you could access the storage units later. Maybe being open until 930p or 10p is something to think about doing soon....

ARENICHA M on

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I was stressed and pressed for time and when I came to this location Joey was very helpful and did everything in a timely matter. Thank you!

EDDISON C on

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Icame in off a very long trip tried to use another facility but was not pleased i wass referred to this one and i was blown away how far they went for me. AWESOME People i will tell al my friends

JENNIFER H on

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The staff at this UHaul facility was excellent. They were extremely courteous and knowledgable. I would definately recommend them to anyone in the area.

JASEN S on

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Best U-Haul experience ever. Staff was very courteous and professional. Highly recommended!

GINA M on

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Joe went out of his way to accommodate us, which helped tremendously with our move.

SONJA F on

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EVERYONE AT U-HAUL WERE GREAT. I NEVER HAD ANY PROBLEMS

KIMBERLY ANN S on

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My storage unit met my needs during the time I needed it.

REBECCA J on

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Great customer service....easy location.

SHARON M on

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I enjoyed my stay at the storage unit and would not have discontinued my stay except I lost my job and I had to cut costs.

JENNIFER H on

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I am very pleased with the high level of customer service at this facility.

BEN C on

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Very helpful staff, accommodating.

BEETHA P on

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Staff was very friendly and helpful.

ALLEN P on

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Very good

DAVID AND JANICE H on

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good people and always willing to help...

JEANETTE W on

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These folks were great Thank you so much for your help - will use again

CLOHEEN C on

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The U-Haul in Carrollton, is safe, secure, friendly and very well run by professional people. They have always tried to help me in anyway. Thanking you, Cloheen

ASHA LYNN B on

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TAMARA L on

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24 hour access would be helpful.

BONNIE J. A on

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I had a very positive exsperience. Staff most helpful and went out of their way to show the best unit for my needs Bonnie Plus I did rent 10x12

WALTER EARL H on

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Excellent all the way around, from the Reps to the lot, two thumbs up!

DAVID M on

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I have paid for 24 hour access but my access code does not allow that. I tried to call about problem, was told to go to the facility office. I would think this could be handled by a phone call.

KEITH E on

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Everyone was very professional and helpful to my needs

TRINITY L on

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Thank you!

BALLA EVANS L on

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This u-haul facility has a very knowledgeable staff always professional and helpfull . I would recommend a friend or family memlber.

KATHIE L L on

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Wynone was very helpful and friendly. She offered two units trying to find the most convenient one for me to use.

DEBBIE H on

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thank you tony

RODRIGO ALEJANDRO L on

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it would be nice for the access hours be longer

VERNON GARY B on

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The personnel was very polite and explained everything very well. We would certainly recommend her facility to our friends and family. Thank You. Gary Brand and Becky Brand

ERIC FRANCIS N on

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wynona was very courteous and helpful!!! great storage facility..thanks, Eric

BRONSON ADAM B on

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Excellent customer service!

LAWRENCE S on

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The Elevator, needs some work. it stops 5-6 inches off the 1st. floor. causing you to have to lift the hand truck into the elevator.