Customer Reviews for U-Haul Storage of Apache Station
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

154 reviews

1905 E Apache Blvd   Tempe, AZ 85281

(480) 967-3900

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(480) 967-3900

1905 E Apache Blvd
Tempe, AZ 85281

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Thanks guys

Sherri B.  |  Overall Experience 
Rating:
5.0

The guy at the drop off location was amazing. And because of him I will be recommending uhaul storage to everyone I know. Thank you for all your help.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

April P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nicolette P.  |  Overall Experience 
Rating:
5.0

Great staff!

Samuel M.  |  Overall Experience 
Rating:
5.0

Very friendly!

Samuel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kari P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R.  |  First Impressions 
Rating:
1.0

I had a horrible time accessing the van - I had to drive to the next Uhaul location and ask for their help in person because customer service had me on hold for 30+ minutes. The lady at the other location was very helpful, but she had to check me in in person and follow me down to the other place to make sure I got into the truck without issue. It was a mess and delayed my moving process by about an hour. In addition, I think it's unacceptable to have a gas tank at 1/4. That barely got me to and from the locations I was going, which are both in town within 20 miles from each other. Maybe try to get these vans to have above a half tank to start.

MAGGIE L. 
Rating:
2.0

Customer did not leave a comment.

JAYDYNN P.  |  Overall Experience 
Rating:
2.0

everytime i called gets forwared to the main uhaul # they NEVER answer 800 cant help needs to be done in person i got off school early to go since they disnt amswer their phone the guy was sitti g there on his phone no people nothing. if you want a storage who you cant get ahold of and who dont care great if you want to actualy have someone help when needes this place is NOT for you

STAR C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyler E. 
Rating:
4.0

Customer did not leave a comment.

Rakinul I.  |  First Impressions 
Rating:
2.0

The location I picked up from is ran/owned by a location 1 mile up the road. Nothing in the instructions on the app said to leave the keys in the back of the truck after dropping off. Mainly because the APP wouldn't let me return the unit for the 2nd time in 1 month (two separate locations) Guys at the other location were rude. Also the truck was left practically empty, talking under 1/4 tank!

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

DiAnna A.  |  Overall Experience 
Rating:
5.0

Best storage unit in Tempe!!!!!!!

Jeremy H.  |  Overall Experience 
Rating:
5.0

Include a warning that 24-7 pick up must be within an hour of the scheduled time or the app won't work.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

Wesley T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond O.  |  Overall Experience 
Rating:
3.0

Employee Marcus is rude, lazy and not very helpful. I was also told by an employee at the u haul location that we dropped trailer off at that Marcus hooked up our rental trailer incorrectly.

Lorrie M.  |  Overall Experience 
Rating:
5.0

Staff at both rental office AND storage facility (separate locations) were friendly, accommodating, and at ease with all aspects of the process. Helpful with letting in those assisting me with storage process of household items.

DiAnna A.  |  First Impressions 
Rating:
5.0

Mr John Dodd is an excellent excellent job. This deserves promotion

Cherrilyn M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

Cecilia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy C.  |  First Impressions 
Rating:
5.0

I received outstanding, very professional service at 2 different UHauls: Manager DONOVAN & Manager JOHN. Both gentlemen were just A+ Awesome Individuals!

Barbara K.  |  First Impressions 
Rating:
5.0

Only one problem with my unit when it rained water entered and damaged some of my containers. Joseph was of great service! He was a pleasure to deal with.

MARY G.  |  Overall Experience 
Rating:
3.0

Difficult to get into the truck without help, the online information was lacking.

Krista K. 
Rating:
1.0

Customer did not leave a comment.

Farhan S. 
Rating:
5.0

Was easy and staff was friendly and attentive.

Amber P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIUS W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jingbo S. 
Rating:
5.0

Customer did not leave a comment.

Robert T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samantha H.  |  First Impressions 
Rating:
3.0

Move out was confusing when I called after hours call rep. said i would have to go in person to store to finalize move out. Plus i rented a truck and was told i would get 1 months free on any storage unit yet i cant use it for my last months bill. Confusing is overall the only negative thing otherwise I plan on using uhaul for all my moving and storage needs.

Jessica H.  |  Overall Experience 
Rating:
1.0

Almost everything was stolen out of my locker. The facility is not secure. Cameras apparently are dummy cameras. What’s the point. I had no recourse. Wasn’t aware my monthly charges didn’t include insurance. Monthly locker fee wasn’t even refunded. I will NEVER use Uhaul for as long as I live and I will always tell everyone to choose any other company. Please do not contact me in the future and remove my info from your advertising list.

Dawn M.  |  Overall Experience 
Rating:
5.0

El horario de acceso fue lo que más me gustó junto con el precio estoy muy contenta🤩

MARIA GUADALUPE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Muneer A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nathaniel f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

connor D. 
Rating:
5.0

Customer did not leave a comment.

Monte J.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Otisha N.  |  Overall Experience 
Rating:
3.0

Your Ad is ridiculous. You advertise to rent for $19.99 in town And my invoice went to $153. You guys are crooks and will never use again

Michael S. 
Rating:
1.0

The worst experience of my life

Otisha N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Daphne C. 
Rating:
3.0

The hours are NOT convenient, because even though it is a 24hr access location; you aren't just granted 24hr. access. You have to be granted access by management, had we known it wasn't automatic we would have had him grant access initially. Technically, he should have just granted it then. Rather than cause me more of a headache by having to track down management and get them to fix this.

Kourtney F.  |  First Impressions 
Rating:
3.0

Can not contact store easily, phone always get transferred to corporate line, very Very frustrating. Other than that, it's good 👍

Richard L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason a.  |  Overall Experience 
Rating:
5.0

Everything fine

Kimberly H.  |  First Impressions 
Rating:
3.0

People who didn't know the code kept coming in and out trying to ask us for the code to open gate for them., then they just seemed to be hanging out around the facility. Didn't feel safe with this, nor do I feel safe with my stuff there if there are people hanging out.

Shawna B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Fanny C.  |  Overall Experience 
Rating:
5.0

I keep coming back to U-Haul because it’s reasonably priced and I always get good service. The mobile app works well. The woman that helped us at Apache location was very helpful and knowledgeable. Thanks!

WILLIAM J.  |  First Impressions 
Rating:
5.0

Jose helped me with my services in a fashionable way.

CALEB H.  |  First Impressions 
Rating:
2.0

Improve your software and information about how to use it. It took me forever to check in, and a long time to figure out how to check out.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Yolanda G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne S.  |  First Impressions 
Rating:
3.0

Everything was great except the price. Way too much fir such a small unit.

Brock B.  |  Overall Experience 
Rating:
5.0

Glad to find a place, of storage to where I work. Reasonable price.

RICARDO P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

Having the office in a different location is slightly inconvenient

Jessica Geoffrey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIYONE R.  |  First Impressions 
Rating:
2.0

The price is very high for the area that the unit is located. There is no security and the unit claims to be climate controlled but doesn't seem to be insulated in any way. I'll be looking for something less expensive.

Melissa K.  |  First Impressions 
Rating:
5.0

I love you guys thank you id like to comeback

Christopher T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fanny C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis R.  |  First Impressions 
Rating:
5.0

Very helpful staff here!

CHARLES W.  |  First Impressions 
Rating:
5.0

The young man who was the whole entire staff practically by himself, was amazing before Covid19 , during and im sure will be after. Hw deserves a raise for how patient and gracious he is. The rest could learn a lot from him. I thank him very much for his service. Cree

cree a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JESSICA B.  |  Overall Experience 
Rating:
5.0

Marcus was wondering.

RHONDA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyra S.  |  Overall Experience 
Rating:
4.0

It’s my first storage unit so time will tell. So far so good as no issues 😊

Joy T.  |  First Impressions 
Rating:
5.0

The only negative is that there was no climate controlled unit available. For U-Haul that means they're full.....which is good for their business, of course. We needed that location, so we had to rent what was available.

Brennan M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virgil F.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Hattie M.  |  Overall Experience 
Rating:
2.0

i specifically wanted a unit that was open for my access 24/7 due to my hours that i work, so i googled it. the website said NOTHING about needing managers approval, in fact the gate i do not believe even says it. i went there tonight to put stuff in that i do not need carring around with me and i was denied access. NOT COOL, I WILL BE CONTACTING MANAGER OR MOVING SOMEWHERE THAT IS ACTUALLY NOT GONNA LIE.

Jessica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri D.  |  Overall Experience 
Rating:
5.0

Good service and very close to campus.

JIMMY H.  |  Overall Experience 
Rating:
5.0

Repeat customer. We’ll keep coming back

Arthur S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYLYND J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Verna K.  |  Overall Experience 
Rating:
5.0

The experience was professional,pleasant and timely.

Patricia C.  |  Overall Experience 
Rating:
5.0

I thank U-Haul so much for being kind to me for 4 years or more. Now it's time to move on. I moved from Tempe to Dallas. I appreciated your business. Thanks! Dr. Julio Presendieu, PhD

Julio P.  |  Overall Experience 
Rating:
4.0

Sign on door was a little confusing. The office for the initial sign up due to COVID closures is just down the street. But the guy there was super! Everything else was great!

Adrienne S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Timothy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucretia H.  |  Overall Experience 
Rating:
5.0

wonderful experience. A little glitch at the set up for automatic paiement but quickly fixed. would definitely recommend this facility.

Agnes C.  |  Overall Experience 
Rating:
5.0

Repeat customer. Very happy

Arthur S.  |  First Impressions 
Rating:
3.0

Called and reserved a unit. Stopped in and was shown vacant unit. I put my lock on it the. Went to other location to pay. Was told there was a mistake and they were sold out. Began search for storage unit at other locations. Later called and was told they do have a job but left. Was able to get my things into storage.

Raul O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chanthida T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca B.  |  Overall Experience 
Rating:
1.0

I was trapped in the storage facility for 2½ hours because my card and code wouldnt let me out, and no one was present to actually remove the facility lock from my unit until the main office closed 7 hours after I opened the account

Steven A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lindsey n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATT K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lauriann j.  |  Overall Experience 
Rating:
4.0

The young lady who assisted was very nice and helpful. My only complaint is that the website seems to be a bit deceitful in terms of what can fit in the size storage unit I reserved.

Rebecca B.  |  First Impressions 
Rating:
4.0

Whole system works great.

James V.  |  First Impressions 
Rating:
5.0

Am

DANA L.  |  Overall Experience 
Rating:
5.0

MR. JOHN DODD YOU WERE VERY UNDERSTANDING AND GREAT TO ME IN JESUS NAME I THANK YOU SO MUCH! GOD BLESS YOU AND YOUR FAMILY IN JESUS NAME!!!🙏🙏🙏🌹💝🌹

Rosie D.  |  Overall Experience 
Rating:
5.0

Excellent The only thing they need ti improve the door because is broke always

Vivian C/ Yatzana R.  |  Overall Experience 
Rating:
5.0

Speedy, easy pay, no contract or hassles.

lauriann j.  |  First Impressions 
Rating:
5.0

Very knowledgeable. Very smooth process.

Terri D.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful .I felt like I was in good hands all the way.

Dennis W.  |  First Impressions 
Rating:
5.0

Great Experience.

Xinye L.  |  Overall Experience 
Rating:
3.0

My concern was that I was not told I had restricted hours. I tried to enter the unit at 10:01 PM and I could not because my hours were 5 AM to 10 PM. The complex states 24-hour access - big issue.

Brad T.  |  Overall Experience 
Rating:
5.0

Worked out great for two students needing to store their gear for the summer. Upon checkout, guy running the facility was great in getting us access and checked out quickly. Went above and beyond.

Robert W.  |  Overall Experience 
Rating:
5.0

great!

Natalie C.  |  First Impressions 
Rating:
3.0

The storage experience was great. The manager John at the location in Tempe on apache is very rude, unprofessional and have nasty attitude. I never want to do business with him.

Heather M.  |  Overall Experience 
Rating:
3.0

URGENTl I have been TRYING 5 WEEKS TO GET THE CHARGES REMOVED FROM MY ACCTT. MY STORAGE WAS FREE MARCH 19- MAY 6 2019 PER JOHN DODD. I CONTINUE TO RECEIVE COLLECTION NOTICESPLEASE HELP.SUSAN HANNA

Susan H.  |  Overall Experience 
Rating:
5.0

Super accommodating despite the unit I reserved was unavailable.

TIMIKA A.  |  Overall Experience 
Rating:
5.0

Thank you. I was there 4 or 5 years and staff were very helpfull and kind.

BETTY D.  |  Overall Experience 
Rating:
5.0

Great service

anthony n.  |  Overall Experience 
Rating:
5.0

Had a few major issues involving my storage units & accounts being mixed up in the past. Was taken care of immediately, he checked everything on my account accordingly. Very thankful for his time.

billie h.  |  Overall Experience 
Rating:
1.0

Couldn't process payments properly or on time ,evicted me because of a fire,allowed my property to be disposed of ,allowed property to be stolen and gone through by other customer, moved property that

WESTON L.  |  Overall Experience 
Rating:
1.0

Your manager and your president suck punch your maintenance and cleaning crew was excellent

FRANKIE F.  |  Overall Experience 
Rating:
2.0

Bad service

bella h.  |  Overall Experience 
Rating:
5.0

Very polite and helpful customer service in Sedona and th Tempe location:)

thomas s.  |  First Impressions 
Rating:
5.0

Friendly and efficient

abel s.  |  First Impressions 
Rating:
5.0

GREAT!

todd h.  |  Reservation 
Rating:
2.0

I had to wait an hr till someone was able to “unlock” my station and was told that she would call me once it was done but was never advise that it was clear. Time is important so is communication .

Rudy M.  |  Overall Experience 
Rating:
2.0

Uhaul is horrible. It's impossible to get any of the staff to do anything correctly or to get the store staff on the phone. The customer service call center is useless other than for truck rental!!

Angela P.  |  Overall Experience 
Rating:
3.0

It was a pleasure!!!!

Judy E.  |  Overall Experience 
Rating:
3.0

None

steven c.  |  Overall Experience 
Rating:
2.0

Kept getting notices saying I never moved out, eventually a manager had to update they system. I get an email 2 months later saying I just moved in again and need to remove my lock? Not well organized

Courtney T.  |  Overall Experience 
Rating:
2.0

i was given a storage space that had a padlock on it, yet I was required to get my storage out of the rental truck in a timely manner. I was not helped toget lock off so I went with Extra Sp

marie u.  |  Overall Experience 
Rating:
1.0

Did not listen to me and lied to me about drive up storage and it's not and poor service at store

steven c.  |  Reservation 
Rating:
5.0

I would be there still if you had climate controlled units. Everything there was always up to date and taken care of and the prices were very fair. Thanks!

RICHARD S.  |  Overall Experience 
Rating:
5.0

If I ever need to use a storage room again I will come here

Pamela B.  |  Overall Experience 
Rating:
5.0

I thought everything was fine. My stuff was safe. The facility was always spotlessly clean. And as far as I can tell, no homeless people lived there. Surely an upgrade from Downtown Phoenix.

Michael G.  |  Overall Experience 
Rating:
5.0

wonderful experience

Beth B.  |  Overall Experience 
Rating:
4.0

mostly very good experience. Except, when I move out, I have to go to the office in person in order to move out. it would be much better i can do it online

Bincheng S.  |  Overall Experience 
Rating:
5.0

Originally worked with Matthew Richardson, then recently Scott Fowler. Both these guys demonstrated great customer service and were very professional. Matt was very helpful thru difficult time.

Rich A.  |  Overall Experience 
Rating:
4.0

They are friendly and helpful

Michael B.  |  Overall Experience 
Rating:
4.0

The Facility Staff were great and check in was so fast and easy. The online reservation has many flaws. I eventually had to call to make a reservation. The call center was great too.

Ron B.  |  Overall Experience 
Rating:
1.0

Dont rent from there

DANIEL H.  |  Overall Experience 
Rating:
5.0

This UHaul facility has been great. We have not had any issues for the last 2 yrs & they’ve gone out of their way to help me thru a number of my obstacles. They are very helpful, kind & honest.

Dorothy C.  |  Overall Experience 
Rating:
3.0

Only needed the storage for a week. Was told I would receive a confirmation email or call once they closed it out. Still have not received confirmation.

cameron m.  |  Overall Experience 
Rating:
5.0

No hassles, no issues, pleasant experience

Janine E.  |  Overall Experience 
Rating:
4.0

Thank You.

Alfonzo J.  |  Overall Experience 
No reviews have been submitted for this location.

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