Customer Reviews for U-Haul Storage of Apache Station
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

2.0

Thanks guys

Rating:

5.0

The guy at the drop off location was amazing. And because of him I will be recommending uhaul storage to everyone I know. Thank you for all your help.

Rating:

5.0

Great staff!

Rating:

5.0

Very friendly!

Rating:

2.0

everytime i called gets forwared to the main uhaul # they NEVER answer 800 cant help needs to be done in person i got off school early to go since they disnt amswer their phone the guy was sitti g there on his phone no people nothing. if you want a storage who you cant get ahold of and who dont care great if you want to actualy have someone help when needes this place is NOT for you

Rating:

5.0

Best storage unit in Tempe!!!!!!!

Rating:

3.0

Employee Marcus is rude, lazy and not very helpful. I was also told by an employee at the u haul location that we dropped trailer off at that Marcus hooked up our rental trailer incorrectly.

Rating:

5.0

Staff at both rental office AND storage facility (separate locations) were friendly, accommodating, and at ease with all aspects of the process. Helpful with letting in those assisting me with storage process of household items.

Rating:

5.0

Mr John Dodd is an excellent excellent job. This deserves promotion

Rating:

5.0

I received outstanding, very professional service at 2 different UHauls: Manager DONOVAN & Manager JOHN. Both gentlemen were just A+ Awesome Individuals!

Rating:

5.0

Only one problem with my unit when it rained water entered and damaged some of my containers. Joseph was of great service! He was a pleasure to deal with.

Rating:

5.0

Was easy and staff was friendly and attentive.

Rating:

3.0

Move out was confusing when I called after hours call rep. said i would have to go in person to store to finalize move out. Plus i rented a truck and was told i would get 1 months free on any storage unit yet i cant use it for my last months bill. Confusing is overall the only negative thing otherwise I plan on using uhaul for all my moving and storage needs.

Rating:

1.0

Almost everything was stolen out of my locker. The facility is not secure. Cameras apparently are dummy cameras. What’s the point. I had no recourse. Wasn’t aware my monthly charges didn’t include insurance. Monthly locker fee wasn’t even refunded. I will NEVER use Uhaul for as long as I live and I will always tell everyone to choose any other company. Please do not contact me in the future and remove my info from your advertising list.

Rating:

5.0

El horario de acceso fue lo que más me gustó junto con el precio estoy muy contenta🤩

Rating:

1.0

The worst experience of my life

Rating:

3.0

The hours are NOT convenient, because even though it is a 24hr access location; you aren't just granted 24hr. access. You have to be granted access by management, had we known it wasn't automatic we would have had him grant access initially. Technically, he should have just granted it then. Rather than cause me more of a headache by having to track down management and get them to fix this.

Rating:

3.0

Can not contact store easily, phone always get transferred to corporate line, very Very frustrating. Other than that, it's good 👍

Rating:

5.0

Everything fine

Rating:

3.0

People who didn't know the code kept coming in and out trying to ask us for the code to open gate for them., then they just seemed to be hanging out around the facility. Didn't feel safe with this, nor do I feel safe with my stuff there if there are people hanging out.

Rating:

5.0

I keep coming back to U-Haul because it’s reasonably priced and I always get good service. The mobile app works well. The woman that helped us at Apache location was very helpful and knowledgeable. Thanks!

Rating:

5.0

Jose helped me with my services in a fashionable way.

Rating:

3.0

Everything was great except the price. Way too much fir such a small unit.

Rating:

5.0

Glad to find a place, of storage to where I work. Reasonable price.

Rating:

5.0

Having the office in a different location is slightly inconvenient

Rating:

2.0

The price is very high for the area that the unit is located. There is no security and the unit claims to be climate controlled but doesn't seem to be insulated in any way. I'll be looking for something less expensive.

Rating:

5.0

I love you guys thank you id like to comeback

Rating:

5.0

Very helpful staff here!

Rating:

5.0

The young man who was the whole entire staff practically by himself, was amazing before Covid19 , during and im sure will be after. Hw deserves a raise for how patient and gracious he is. The rest could learn a lot from him. I thank him very much for his service. Cree

Rating:

5.0

Marcus was wondering.

Rating:

4.0

It’s my first storage unit so time will tell. So far so good as no issues 😊

Rating:

5.0

The only negative is that there was no climate controlled unit available. For U-Haul that means they're full.....which is good for their business, of course. We needed that location, so we had to rent what was available.

Rating:

2.0

i specifically wanted a unit that was open for my access 24/7 due to my hours that i work, so i googled it. the website said NOTHING about needing managers approval, in fact the gate i do not believe even says it. i went there tonight to put stuff in that i do not need carring around with me and i was denied access. NOT COOL, I WILL BE CONTACTING MANAGER OR MOVING SOMEWHERE THAT IS ACTUALLY NOT GONNA LIE.

Rating:

5.0

Good service and very close to campus.

Rating:

5.0

Repeat customer. We’ll keep coming back

Rating:

5.0

The experience was professional,pleasant and timely.

Rating:

5.0

I thank U-Haul so much for being kind to me for 4 years or more. Now it's time to move on. I moved from Tempe to Dallas. I appreciated your business. Thanks! Dr. Julio Presendieu, PhD

Rating:

4.0

Sign on door was a little confusing. The office for the initial sign up due to COVID closures is just down the street. But the guy there was super! Everything else was great!

Rating:

5.0

wonderful experience. A little glitch at the set up for automatic paiement but quickly fixed. would definitely recommend this facility.

Rating:

5.0

Repeat customer. Very happy

Rating:

3.0

Called and reserved a unit. Stopped in and was shown vacant unit. I put my lock on it the. Went to other location to pay. Was told there was a mistake and they were sold out. Began search for storage unit at other locations. Later called and was told they do have a job but left. Was able to get my things into storage.

Rating:

1.0

I was trapped in the storage facility for 2½ hours because my card and code wouldnt let me out, and no one was present to actually remove the facility lock from my unit until the main office closed 7 hours after I opened the account

Rating:

4.0

The young lady who assisted was very nice and helpful. My only complaint is that the website seems to be a bit deceitful in terms of what can fit in the size storage unit I reserved.

Rating:

4.0

Whole system works great.

Rating:

5.0

Am

Rating:

5.0

MR. JOHN DODD YOU WERE VERY UNDERSTANDING AND GREAT TO ME IN JESUS NAME I THANK YOU SO MUCH! GOD BLESS YOU AND YOUR FAMILY IN JESUS NAME!!!🙏🙏🙏🌹💝🌹

Rating:

5.0

Excellent The only thing they need ti improve the door because is broke always

Rating:

5.0

Speedy, easy pay, no contract or hassles.

Rating:

5.0

Very knowledgeable. Very smooth process.

Rating:

5.0

Everyone was extremely helpful .I felt like I was in good hands all the way.

Rating:

5.0

Great Experience.

Rating:

3.0

My concern was that I was not told I had restricted hours. I tried to enter the unit at 10:01 PM and I could not because my hours were 5 AM to 10 PM. The complex states 24-hour access - big issue.

Rating:

5.0

Worked out great for two students needing to store their gear for the summer. Upon checkout, guy running the facility was great in getting us access and checked out quickly. Went above and beyond.

Rating:

5.0

great!

Rating:

3.0

The storage experience was great. The manager John at the location in Tempe on apache is very rude, unprofessional and have nasty attitude. I never want to do business with him.

Rating:

3.0

URGENTl I have been TRYING 5 WEEKS TO GET THE CHARGES REMOVED FROM MY ACCTT. MY STORAGE WAS FREE MARCH 19- MAY 6 2019 PER JOHN DODD. I CONTINUE TO RECEIVE COLLECTION NOTICESPLEASE HELP.SUSAN HANNA

Rating:

5.0

Super accommodating despite the unit I reserved was unavailable.

Rating:

5.0

Thank you. I was there 4 or 5 years and staff were very helpfull and kind.

Rating:

5.0

Great service

Rating:

5.0

Had a few major issues involving my storage units & accounts being mixed up in the past. Was taken care of immediately, he checked everything on my account accordingly. Very thankful for his time.

Rating:

1.0

Couldn't process payments properly or on time ,evicted me because of a fire,allowed my property to be disposed of ,allowed property to be stolen and gone through by other customer, moved property that

Rating:

1.0

Your manager and your president suck punch your maintenance and cleaning crew was excellent

Rating:

2.0

Bad service

Rating:

5.0

Very polite and helpful customer service in Sedona and th Tempe location:)

Rating:

5.0

Friendly and efficient

Rating:

5.0

GREAT!

Rating:

2.0

I had to wait an hr till someone was able to “unlock” my station and was told that she would call me once it was done but was never advise that it was clear. Time is important so is communication .

Rating:

2.0

Uhaul is horrible. It's impossible to get any of the staff to do anything correctly or to get the store staff on the phone. The customer service call center is useless other than for truck rental!!

Rating:

3.0

It was a pleasure!!!!

Rating:

3.0

None

Rating:

2.0

Kept getting notices saying I never moved out, eventually a manager had to update they system. I get an email 2 months later saying I just moved in again and need to remove my lock? Not well organized

Rating:

2.0

i was given a storage space that had a padlock on it, yet I was required to get my storage out of the rental truck in a timely manner. I was not helped toget lock off so I went with Extra Sp

Rating:

1.0

Did not listen to me and lied to me about drive up storage and it's not and poor service at store

Rating:

5.0

I would be there still if you had climate controlled units. Everything there was always up to date and taken care of and the prices were very fair. Thanks!

Rating:

5.0

If I ever need to use a storage room again I will come here

Rating:

5.0

I thought everything was fine. My stuff was safe. The facility was always spotlessly clean. And as far as I can tell, no homeless people lived there. Surely an upgrade from Downtown Phoenix.

Rating:

5.0

wonderful experience

Rating:

4.0

mostly very good experience. Except, when I move out, I have to go to the office in person in order to move out. it would be much better i can do it online

Rating:

5.0

Originally worked with Matthew Richardson, then recently Scott Fowler. Both these guys demonstrated great customer service and were very professional. Matt was very helpful thru difficult time.

Rating:

4.0

They are friendly and helpful

Rating:

4.0

The Facility Staff were great and check in was so fast and easy. The online reservation has many flaws. I eventually had to call to make a reservation. The call center was great too.

Rating:

1.0

Dont rent from there

Rating:

5.0

This UHaul facility has been great. We have not had any issues for the last 2 yrs & they’ve gone out of their way to help me thru a number of my obstacles. They are very helpful, kind & honest.

Rating:

3.0

Only needed the storage for a week. Was told I would receive a confirmation email or call once they closed it out. Still have not received confirmation.

Rating:

5.0

No hassles, no issues, pleasant experience