Customer Reviews for U-Haul Storage of Apache Station
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Apache Station
Vivian C/ Yatzana R. on
Excellent The only thing they need ti improve the door because is broke always
lauriann j. on
Speedy, easy pay, no contract or hassles.
Terri D. on
Very knowledgeable. Very smooth process.
Dennis W. on
Everyone was extremely helpful .I felt like I was in good hands all the way.
Xinye L. on
Brad T. on
My concern was that I was not told I had restricted hours. I tried to enter the unit at 10:01 PM and I could not because my hours were 5 AM to 10 PM. The complex states 24-hour access - big issue.
Robert W. on
Worked out great for two students needing to store their gear for the summer. Upon checkout, guy running the facility was great in getting us access and checked out quickly. Went above and beyond.
Natalie C. on
Heather M. on
The storage experience was great. The manager John at the location in Tempe on apache is very rude, unprofessional and have nasty attitude. I never want to do business with him.
Susan H. on
URGENTl I have been TRYING 5 WEEKS TO GET THE CHARGES REMOVED FROM MY ACCTT. MY STORAGE WAS FREE MARCH 19- MAY 6 2019 PER JOHN DODD. I CONTINUE TO RECEIVE COLLECTION NOTICESPLEASE HELP.SUSAN HANNA
TIMIKA A. on
Super accommodating despite the unit I reserved was unavailable.
BETTY D. on
Thank you. I was there 4 or 5 years and staff were very helpfull and kind.
anthony n. on
billie h. on
Had a few major issues involving my storage units & accounts being mixed up in the past. Was taken care of immediately, he checked everything on my account accordingly. Very thankful for his time.
WESTON L. on
Couldn't process payments properly or on time ,evicted me because of a fire,allowed my property to be disposed of ,allowed property to be stolen and gone through by other customer, moved property that
FRANKIE F. on
Your manager and your president suck punch your maintenance and cleaning crew was excellent
bella h. on
thomas s. on
Very polite and helpful customer service in Sedona and th Tempe location:)
abel s. on
Friendly and efficient
todd h. on
Rudy M. on
I had to wait an hr till someone was able to “unlock” my station and was told that she would call me once it was done but was never advise that it was clear. Time is important so is communication .
Angela P. on
Uhaul is horrible. It's impossible to get any of the staff to do anything correctly or to get the store staff on the phone. The customer service call center is useless other than for truck rental!!
Judy E. on
It was a pleasure!!!!
steven c. on
Courtney T. on
Kept getting notices saying I never moved out, eventually a manager had to update they system. I get an email 2 months later saying I just moved in again and need to remove my lock? Not well organized
marie u. on
i was given a storage space that had a padlock on it, yet I was required to get my storage out of the rental truck in a timely manner. I was not helped toget lock off so I went with Extra Sp
steven c. on
Did not listen to me and lied to me about drive up storage and it's not and poor service at store
RICHARD S. on
I would be there still if you had climate controlled units. Everything there was always up to date and taken care of and the prices were very fair. Thanks!
Pamela B. on
If I ever need to use a storage room again I will come here
Michael G. on
I thought everything was fine. My stuff was safe. The facility was always spotlessly clean. And as far as I can tell, no homeless people lived there. Surely an upgrade from Downtown Phoenix.
Beth B. on
Bincheng S. on
mostly very good experience. Except, when I move out, I have to go to the office in person in order to move out. it would be much better i can do it online
Rich A. on
Originally worked with Matthew Richardson, then recently Scott Fowler. Both these guys demonstrated great customer service and were very professional. Matt was very helpful thru difficult time.
Michael B. on
They are friendly and helpful
Ron B. on
The Facility Staff were great and check in was so fast and easy. The online reservation has many flaws. I eventually had to call to make a reservation. The call center was great too.
DANIEL H. on
Dont rent from there
Dorothy C. on
This UHaul facility has been great. We have not had any issues for the last 2 yrs & they’ve gone out of their way to help me thru a number of my obstacles. They are very helpful, kind & honest.
cameron m. on
Only needed the storage for a week. Was told I would receive a confirmation email or call once they closed it out. Still have not received confirmation.
Janine E. on
No hassles, no issues, pleasant experience
Alfonzo J. on