Customer Reviews for U-Haul Storage of Bremerton and Gorst
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Bremerton and Gorst
roger B. on
We would like to give a huge thank you to the Arden California sure for their courtesy and professional customer service. We would especially like to thank Anita who delivered our U box for her safe and courteous delivery. Anita was very professional and displayed outstanding customer service.
Sue R. on
We had several problems with this U-Haul move. Initially, we were quoted a price for our move, in person by the manager, at the Bremerton U-Haul store. When we tried to reserve the boxes, first, on line, and then at this same store we were told it would cost $1000 more than first quoted. We contacted this same manager about this discrepancy. He tried to book our move for us and was stymied by the the U-Haul computer system. It seems the U-Haul computer system wanted to charge us $1000(compared to the $109 he quoted us) to deliver the boxes to our home 30 minutes from the Bremerton office. He admitted that this was "wrong". It took him a week 'working with corporate' to get this corrected. His advice and hard work was the best part of working with U-Haul. We would have walked away from dealing with U-Haul if it wasn't for him. But things did not go smoothly, after that. We had reserved times for the delivery and pick-up of the boxes at our home. We waited 4 hours for the delivery of the boxes on the set date. We called and were told that 'they were running late' and they would be delivered 'the first thing the next day'. At noon the next day, we called again and asked why the boxes hadn't been delivered. We were told that they had 'fuel' problems and would be there within the hour. After we started loading one of the boxes, we noticed that we could not close its door. The box had been set down partially off our driveway and a corner was on a mound. This warped the box. We went through the same problems as before to get them to come out and move the box onto the driveway. Then a few days before 'the pick up date', we received a call from U-Haul stating that they had 'overbooked' their driver on our date. They would need to pick up the boxes either the morning before or 4 days later. We told them that we had flight reservations the day after the pick up and we had several workers lined up to load the heavy items the day before pick up. So we told them those changes would not work. Lastly, when our boxes were being delivered at our home in Mesa, we had one more problem. We were in contact with the people delivering our boxes. We gave them the information they needed to deliver our boxes. I was at our home when I noticed the U-Haul truck drive by our home. I got in my car and chased the truck. They finally pulled up in front. The driver got out visibly upset and started yelling at my wife, who had just pulled up in our other car. The driver said she had been 'driving around for 30 minutes' looking for us. We never found out why she was upset. Even though the U-Box is a good idea, dealing with U-Haul is not worth it.
Kyle B. on
For someone who works out of the region, the hours are not convenient. Limits me to doing things only on the weekends, which reduces opportunities for my weekend functions. Other than that, they are g
Juanito D. on
Nice property and I really liked the entire system of purchasing the units.
Jose V. on
Very clean and organized. Everything looks brand new. Very secure access.
Joshua M. on
Just need to post hours at first uhaul facility
Tina R. on
Process was great from start to finish!
Brianna H. on
The storage facility is very nice. The only problem I had was the check-in instructions were not very clear, so I didn’t know where to put my code to disarm my unit and unlock the door.
Katrina A. on
Ease of access to rental unit.
Abby L. on
Communication between your location and the annex, and the customer is terrible. Getting ahold of the store is nearly impossible. Had to wait over an hour at the Gorst facility for access to my boxes and the person who finally showed up had no idea we were scheduled to come. Lock was broken. Very disappointed.
Karen N. on
Three U-boxes were recommended for the amount of stuff I described, but I should have had at least 5. Had to rent a U-haul van to transport the rest over several trips. Communication could have been much better about delivery and pickup times - make sure you double check your understanding of what you're told, to make sure you're truly on the same page as the service rep. I thought I had made definite arrangements as to time frame, didn't happen the way we agreed, then was told no notation of arrangement had been made and even if it had it would only have been noted as a "request." Very frustrating.
Ron O. on
Lisa R. on
Customer did not leave a comment.
GRACIE A. on
Keep promise of on time delivery..mine was 3 days late...need credit on my card as soon as possible..thank you..
Melinda R. on
They never had me sign any agreements, when i would call the office for questions on multiple occasions i would never get answer and be sent to the reservations hotline and they couldnt help me.
Basil R. on
The driver was exceptional. She called to give me her drop off time and her pick up time and was very skilled at placing the containers in tricky locations. I was very pleased with the service. Thanks again
Mathew M. on
The storage facility is very nice. The problem is the staff. The Uhaul site in Bremerton is understaffed and half of the people their are rude and lazy. The other half are struggling to keep up.
David s. on
I checked in, did some errands then went to the storage unit, still wasn't unlocked. Couldn't use it until today.
Les K. on
Other than Cindy and Bobbi and maybe 2 others, this experience was a nightmare. I was not told upfront in Spokane Valley about the storage costs of $55 per container for one day after they arrived at Bremerton (unmanned because I drove out there and there was no office), nor did Bremerton call me to tell me containers were there. I had to call them and was told another charge of $119 would apply but it was over $129 in addition to the $55 x 4 expense. No coordination between locations. A confirmation no. at one location means nothing to another location. Guarantees mean little. Lady at Spokane Valley was vague and irritated by my questions, and I never did get a straight answer about what happens once containers reach Bremerton. I had to find out later about the extra charges. Calling them takes a ton of time since I have to wait and wait and wait. I go online and the person online tells me to call scheduling so that I can wait and wait and wait for someone to finally get to my call. Perhaps in time, Uhaul container service will get themselves coordinated but for now I cannot recommend them to others...
Catherine T. on
You can advise your people that they need to tell folks they will be charged storage when they take your stuff to be shipped and wait 2 full weeks to ship it and charge YOU storage. Then I needed my boxes put on the ground, contacted Uhaul online chat and the person said they would be ready for my movers. My son waited 5 hours for that to happen for the movers. I will probably never use Uhaul again.
Sheila G. on
I love you gorst/Bremerton uhaul. I will use your services again . Greatest crew and most together as a team. Teamwork at your job is the best team! Thank you !!
Stephanie S. on
All great agents
kayla m. on
a lot of problem
Christian G. on
They were very helpful and friendly. We appreciated their service!
Darin D. on
Easy transaction. A plus
Lori C. on
Staff are rude and untrained. There are no staff on site in Gorst, so you have to drive in the horrible traffic to their store in Bremerton if you need anything. Unresponsive by phone & email.
mike w. on
It was impossible to ever reach anyone at this location. If I had any questions over the 3 years I used the storage unit I had to call an 800 number.
steven d. on
Great overall moving and storage experience
BEVERLY B. on
The new alarm system went off in the whole facllity each time the door roiled up on my storage unit. Annoying to me and probably surrounding area.As a result only allowed access during business hours.
Michael P. on
What I experienced with Bremerton-Gorst U-Haul storage was a complete FIASCO. Complete and total INCOMPETENCE and mismanagement. I have contacted the manager with a much longer complaint.
Jashua K. on
We were not informed when we made the reservation that the office is offsite for this location. This was a huge inconvenience considering our party had a three vehicle caravan (plus two tow vehicles).
Lori C. on
When I called on Friday I spoke to a friendly, professional, well-informed female employee. She made the reservation process a breeze. Best customer service I've experienced in a long time! Thanks.
Carrie D. on
Very nice staff, location was easy to find. Checking the truck back in was quick and the gentleman that was helping us had taken the electric brake control off for us as well. Great experience 👍🏼😁
john c. on
Will not use Uhaul anymore
Sunshine B. on
No office to speak of. When you call the number to try to get any information you have to hold for 30-45 minutes (min) and then usually end up with someone who has no idea about your question.
Christopher A. on