Customer Reviews for U-Haul Storage of Corvallis

6914 reviews

1050 NW 5th St   Corvallis, OR 97330
(@ Buchanan Av)

(541) 757-7655

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 757-7655

1050 NW 5th St
Corvallis, OR 97330
(@ Buchanan Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MADILYN ISABELLA J. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

JOYCE A. 
Rating:
5.0

Everything went very smoothly. Good set up with plenty of parking and wide open space to maneuver. Wish all UHauls operated as flawlessly. Manager should be given a raise. Professional attendant.

Laurie P. 
Rating:
5.0

I have rented many times at other uhauls. The people and experience here was the best!

ROY T. 
Rating:
2.0

The customer experience wut the Manager was horrendous at pick up location. Replace your staff.

Justin B. 
Rating:
5.0

Excellent service! I have rented quite a few times from this location and it has always been a great experience.

Kevin P. 
Rating:
5.0

Both individuals I interacted with, picking up and dropping off, were not only helpful and knowledgeable but were exceedingly polite and easy to get along with.

CHRISTOPHER W. 
Rating:
3.0

The truck I rented was clean but beaten with peeling paint and damage all over. It drove just like I would expect a vehicle to drive with over 160000 miles on it. Not great, especially when moving things you care about. The online check in system didn't work. This is the second time it failed and I had to go inside to complete my transaction. The attendant was extremely nice and very helpful. He really made the experience better considering how frustrating getting a vehicle from Uhaul is.

ROBERT THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Nice and easy

GLYEB JOHNATHAN E. 
Rating:
4.0

When I arrived the computer system was down and there was a long wait. Due to disability, It is very hard for me to stand for any length of time.

PAMELA CAROL D. 
Rating:
5.0

Customer did not leave a comment.

Fran C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

REGINALD V. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

MARVIN P. 
Rating:
4.0

Customer did not leave a comment.

Janet S. 
Rating:
5.0

Customer service rep was awesome

EVA B. 
Rating:
5.0

Customer did not leave a comment.

jason S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

bradley F. 
Rating:
5.0

Customer did not leave a comment.

Katherine C. 
Rating:
5.0

Cannot think of a thing. Luke took very good care of us. It all went smoothly.

Malia D. 
Rating:
5.0

Fix the emergency brake.

EDWARD J. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

Customer did not leave a comment.

JOSEFINA GLORIA A. 
Rating:
5.0

Customer did not leave a comment.

TOMMY WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Sue S. 
Rating:
3.0

The check in process was cumbersome. My pick up was 5:15 but because of the check in process I did not get keys until 5:40. I do not understand why you needed so many different forms of identification - it was incredibly frustrating to arrive and have the representative ask for my passport or LEASE AGREEMENT? Preposterous request.

Kelsey I. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

GREG M. 
Rating:
5.0

All went well.. thank you.

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

Franklin R. 
Rating:
5.0

The staff that helped me were amazing. They even corrected wiring trouble on my hitch wires. Left and right blinkers were reversed. Everyone was very helpful, friendly, and speedy. Don't change a thing!

CHRISTOPHER THOM B. 
Rating:
5.0

Customer did not leave a comment.

PHOENIX CLEARWAT S. 
Rating:
5.0

Customer did not leave a comment.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

LYNN B. 
Rating:
5.0

Customer did not leave a comment.

Luke D. 
Rating:
5.0

Customer did not leave a comment.

becky G. 
Rating:
5.0

Customer did not leave a comment.

Rafael O. 
Rating:
5.0

Customer did not leave a comment.

REBECCA MARIE M. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo A. 
Rating:
5.0

The fellows that attached and unattached the trailer were excellent!

ERICK CHRISTIAN V. 
Rating:
5.0

The young man who helped us was extremely knowledgeable and helpful. Very professional. I am so sorry I don't recall his name but he has a great ass. Very good experience.

JESSA H. 
Rating:
1.0

very rude, yelled at me, stole my trailer hitch adapter.

david E. 
Rating:
5.0

Customer did not leave a comment.

SEAN J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY LEE B. 
Rating:
1.0

Customer did not leave a comment.

EMALEIGH LYNN MA V. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

JOHN VINCENT W. 
Rating:
5.0

Customer did not leave a comment.

DORTHY D. 
Rating:
5.0

Customer did not leave a comment.

Kristofer R. 
Rating:
5.0

Enjoyed the professional, friendly service.

Russell B. 
Rating:
4.0

Our Ubox was a week late! Given four different times of arrival. When the box finally arrived, it was an empty box!! I was told by the driver that she saw my box at their location! Not sure why she thought I would want an empty box if my box was at their site...🤔

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

marnie N. 
Rating:
5.0

Customer did not leave a comment.

HANNAH W. 
Rating:
5.0

I found the staff to be very helpful. They answered all of my questions. It was helpful to buy boxes and a mattress bag there for the move. The packing tape I bought was not that great.

CHRISTOPHER RAY P. 
Rating:
5.0

Great staff and online check-in is smooth and far.

Stacey G. 
Rating:
5.0

Customer did not leave a comment.

ROGER H. 
Rating:
1.0

Customer did not leave a comment.

ADAM PAUL G. 
Rating:
5.0

Customer did not leave a comment.

RAY K F. 
Rating:
4.0

Up to this time I had had many good experiences using U-Haul. However the day before my plan to move, after having arranged people to come and help with the moving, I was shocked to receive a phone call from U-Haul stating that my reservation was canceled. Our home was being sold and we had no choice but to leave that day. I found U-Haul and was told that there was nothing they could do about it. I was not about to give up so II asked to speak to a supervisor and after pleading for 15 minutes they were finally able to find a van for me in a nearby town. It turns out that there were plenty of vans available but they were all being kept for in-state use. Your house would never cancel a confirmed reservation the day before.

michael S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY JAY O. 
Rating:
5.0

Very professional.

JULIE KAY M. 
Rating:
4.0

When breaking the truck pulled heavily to the left. I told the person when I checked out. I don't believe I was refunded for the boxes i didn't use.

Jeanette F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
4.0

Customer did not leave a comment.

DONALD CAMPER P. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

I was surprised. Previous encounters at this location were annoying, but this time the experience was prompt and pleasant and the employees helpful. So, I guess you just need to continue with what they are doing.

James W. 
Rating:
5.0

Customer did not leave a comment.

CONG QIU C. 
Rating:
4.0

Customer did not leave a comment.

Jo M. 
Rating:
3.0

The after hour turn in needs improved. We spend 2.5 hrs trying to check the trailer back in. We tried online and via the app. We even called UHAUL 3 different times with no resolution. We ended up having to take time off of work inorder to return the trailer because the website/app wouldn't let us submit the photos required for turn in.

KEVIN C. 
Rating:
5.0

Your location and uhaul partners were great.

Hernandez C. 
Rating:
5.0

Customer did not leave a comment.

BRIGIDA ANN M. 
Rating:
5.0

Nothing. Rented a trailer. Only location i could find one... Was in good condition. Had 3" ball and couldn't get to my 2" because of load in truck bed. They were quick to get me set up and on my way with a spare they had.

COLE M. 
Rating:
5.0

Customer did not leave a comment.

Megan M. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Henry M. 
Rating:
3.0

Would have loved to get into a clean truck there was food and something sticky on the center console but other then that it was ok

troy C. 
Rating:
5.0

Customer did not leave a comment.

Gregory N. 
Rating:
5.0

They were very courteous and helpful

Bambie H. 
Rating:
5.0

First day great customer service. Next day returned van very easy. ⭐⭐⭐⭐⭐

LINDA MARY G. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Please update your chains to the coiled stainless steel braided cable style. Please update your hitch connections to the one click, one pull style.

MARSHALL R. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

I reserved a 5 x 8 cargo trailer for 24 hours, only to be told when checking in that it needed to be returned in 6 hours because they had scheduled someone else then. I might have mentioned that I probably would be back the same day, but my round trip went so quickly that I could have made another trip also if the change had not been made, and without prior notice.

Donald H. 
Rating:
5.0

Have a local direct # easy to find.

Kizzy L. 
Rating:
5.0

great job!

KC A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT JEFFERSON B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

paul G. 
Rating:
5.0

Excellent customer rep. Helpful and quick!

Mark W. 
Rating:
4.0

Overall everything was very good. The only issues we had were that there was nearly 1" deep standing water in front of our unit, #141. It just wasn't level for drainage. The other issue was the expense. Paying nearly $180 p/mo.for the 8X10X20 storage unit was pretty steep. I looked around and found another storage place with a unit that was taller, wider and deeper about 5 miles away for only $130 p/mo with the third month free. It is well worth moving out.

David K.  |  Overall Experience 
Rating:
5.0

The Monday a.m. attendant (I believe intials L.B. looking at the contract created that morning), was incredibly helpful and professional, creating the BEST experience we've ever had renting any type vehicle. Hats-off to his top-shelf service!

Ken M. 
Rating:
4.0

closer parking for those who leave their cars while renting your trucks.

Victoria N. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Easy to drop off and received excellent, efficient service from the person helping me.

PETER J. 
Rating:
1.0

Online rental was quick and easy (similar to other services Uhaul provides), however storage access times are misrepresented. See screenshot: https://imgur.com/a/s4wayiH . "Storage Access" is stated to be from 5AM - 10PM with the option of 24hrs access as an additionally sold amenity. Unfortunately, this is not how the location handles it's accessible hours, instead you must use dual locks on your unit and request a key from the front office upon each visit, to unlock a secondary lock that the location owns. This must be done within business hours (7am - 7pm) and requires the physical surrendering (this is written during statewide quarantine) of a Uhaul accepted identification card, significantly reducing the usability of the storage. After 30 days, this inconvenience can be remedied by a fee increase of $120/yr for 24hr access. While stated otherwise on the rental webpage, there are not any actual access hours allowed between 5am - 7am or 7pm - 10pm unless special arrangements have been made with the front office per exception. This was not explained in any form upon move in. In fact, required front-desk sign in or supervised unit access is mentioned as a punishment for customer disturbances within the rental agreement and contains no reference to actual office hour requirements. Additionally, the confirmation email itself states that access hours are 5am-10pm Mon-Sun without any mention of a required check in. At this point I am curious what other red flags or fees will come about during this process that were left unexplained at the move in time or inaccurately represented on their website. I am understanding of the rules, that the location is allowed to set rules to maintain order on this premises, that the management is working hard to keep units secure for everybody and why this policy would be in place in absence of a gate. But with the combination of the false access times represented online & in the confirmation email, no mention of the specific access hours within the rental agreement itself and increased rent to use the access time already thought to be paid for - I feel that future buyers should be aware of this up front and take the omitted details into strong consideration when evaluating this location’s service.

Kyle S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Dennis F.  |  Overall Experience 
Rating:
5.0

So thankful I got the last storage unit!! Thank you, thank you!!

Tiffanie S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy W.  |  Overall Experience 
Rating:
5.0

If the store employees are too busy to answer the phone it goes to customer service. Totally fine, but then customer service need to be able to assist just like a store employee.

Matraca M.  |  Overall Experience 
Rating:
2.0

This is a poorly managed facility. The staff appears to be under constant stress and frustration. Maybe there isn't enough employee's to handle the load. I also was charged an astronomical amount for being late one day on my storage unit, I was charged for more gas on the truck that I had rented, which was clearly not needed and then when I closed my account a week earlier was told there was no prorate. I will have to deal with another company in Corvallis now.

Donna E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter G.  |  First Impressions 
Rating:
5.0

Stephanie Owens was the person I dealt with every visit and she was always pleasant, helpful and courteous. Her customer service skills are top notch.

Candy D.  |  Overall Experience 
Rating:
5.0

Thank you...I had short term storage needs and could not have asked for better service. Much appreciated...

Susan C.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful!!

Todd M.  |  First Impressions 
Rating:
5.0

The Manager of this U-Haul facility does an excellent job. His crew is wonderful. Very professional. I've rented vans from this facility at least 5 times in the last year. Beyond Excellent!

nancy r.  |  First Impressions 
Rating:
5.0

Hello, The way you guys serve your customers is very good. As a customer, I feel satisfied with your serve. Thank you.

Barusa k.  |  First Impressions 
Rating:
5.0

Brent and Stephanie were great in every aspect. Thank you

Ibrahim I.  |  First Impressions 
Rating:
5.0

Everything went very smoothly.

Laura D.  |  First Impressions 
Rating:
5.0

Great experience at our Corvallis UHaul every time I use them. Great customer service and the cleanest storage units around! Vehicles are well maintained.

Cindy s.  |  First Impressions 
Rating:
4.0

Needs more staff to help customers

John J.  |  Overall Experience 
Rating:
5.0

Great and friendly staff. Very helpful and always available.

Linda R.  |  Overall Experience 
Rating:
5.0

My experience was very good. I was quickly waited on, the gentleman was very nice and went over everything and then took us to the until. This was a much better experience than past experiences.

Carolyn C.  |  First Impressions 
Rating:
5.0

Very helpful crew, enjoyed by time with them.

Linda R.  |  First Impressions 
Rating:
5.0

Saved me, last minute.. Thank you !!

Martha N.  |  First Impressions 
Rating:
5.0

Brent was awesome. Helped me find what I needed. Fast and friendly.

Lori W.  |  First Impressions 
Rating:
1.0

A U-Haul branded lock mysteriously ended up on the U-Box I had shipped from West Virginia. Employee was discourteous, and $69 was added to my credit card for "STORAGE" and "BASIC INCOME".

Brian B.  |  Overall Experience 
Rating:
5.0

I never saw the storage place but i am very content with the phone service personnel and the women who delivered and picked up the storage box. everyone is so prompt and smiley and nice!

Garnet B.  |  Overall Experience 
Rating:
5.0

Thanks

kelly g.  |  Overall Experience 
Rating:
5.0

Lukas provided great service and made everything really easy. Super appreciate it!

Niamh C.  |  Reservation 
Rating:
5.0

Both the counter guy and the technician outside were friendly, courteous and competent. We had 2 Uhaul moving pods delivered here and they arrived on time and not damaged. Great service!

Peter L.  |  Overall Experience 
Rating:
4.0

I was pleased overall

Deahna G.  |  Overall Experience 
Rating:
1.0

Shipped my furniture with ubox, made sure everything was secured. When I opened the box at the receiving location, I found my antique desk smashed. U-haul refuses to fix it. Lost a customer for life.

David C.  |  Overall Experience 
Rating:
4.0

Friendly staff

Jon R.  |  Reservation 
Rating:
5.0

Wonderful experience, will highly recommend.

John C.  |  Overall Experience 
Rating:
5.0

Everyone was super friendly and efficient.

MARTHA L.  |  Overall Experience 
Rating:
5.0

great service!

Brandi G.  |  Overall Experience 
Rating:
1.0

My experience at the Corvallis store was wonderful. I would never recommend UHAUL to anyone. As a company, UHAUL has too many communication errors between offices & between people of the same office.

Emily R.  |  Overall Experience 
Rating:
5.0

good

yize z.  |  Overall Experience 
Rating:
2.0

Transportation costs quoted were from a third party provider and inaccurate and incomplete. Damage from rats and mice from chewing and waste to personal items is extensive. No disputes, just subpar.

KELSEY T.  |  Overall Experience 
Rating:
5.0

With all the stress of our move, we are very grateful to the store staff at this location for their help and kindness and understanding. Great people like them can make a place shine - and they do!

Timothy S.  |  Reservation 
Rating:
5.0

Excellent.

GEORGE S.  |  Overall Experience 
Rating:
4.0

Helpful service

Kristine P.  |  Overall Experience 
Rating:
5.0

Great job!

SARAH C.  |  Overall Experience 
Rating:
3.0

Check out process takes way to long.

ERIC V.  |  Overall Experience 
Rating:
5.0

I had paid a months for June. Do I get a refund from the 16th of June to the end of the month? otherwise all was good. thankyou.

Harry K.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Great customer service. Brent called to let me know I'd locked my unit in the "Open" position by accident my first time there. Good looking out!

rachel p.  |  Overall Experience 
No reviews have been submitted for this location.

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