Customer Reviews for U-Haul Storage of Downtown Dayton
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

47 reviews

360 S Main St   Dayton, OH 45402

(937) 684-9405

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(937) 684-9405

360 S Main St
Dayton, OH 45402

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matthew L.  |  First Impressions 
Rating:
5.0

All of the guys at the East Third St. location in Dayton have excellent customer service skills. They all work hard to accommodate what your needs are for your move and storage. I want to give a special thank you to Tim, Jeff, and Brian for what you guys do. Sincerely A.B.

Amica B.  |  First Impressions 
Rating:
5.0

was quick didnt have any problems hope not to have none in the future

Anikka B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary W.  |  Online Move In 
Rating:
3.0

The security was probably adequate, but the day we were putting things into the storage facility, it was raining pretty hard and the bay doors on the right side of the building would not close, This might have been due to the rain. The facility was clean; however, at some point, the sprinkler system may have gone off or the roof leaked over our unit. Some of our plastic bags had dried water stains on them, but nothing was damaged.

George S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trisa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brice d.  |  Overall Experience 
Rating:
2.0

Gave me 2different units that were wrong ,had to drop my trailer off and drive back to third street to fix it,never was resolved

Christopher S.  |  First Impressions 
Rating:
5.0

I was reluctant to use storage as my sister had a bad experience. This facility was clean, had carts to assist with moving my boxes, and each time I needed to contact their personnel they were patient, knowledgeable and willing to help.

Luree H.  |  Overall Experience 
Rating:
3.0

When I called in prior to coming in the gentleman that I spoke to name Tim was very nice and professional and told me one thing. However, when I went in the next day to set up my agreement, it was inconsistent w/Tim's behavior and what he had told me. Additionally, for identity and security reasons, I shouldn't have to yell my personal information out, it should just be taken off my DL and entered in and if something has changed I would let the cashier know that.

Antonio S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelvin G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Meghan B.  |  Online Move In 
Rating:
5.0

Very clean! Very convenient and great online webservices to handle payments.

Franchesca H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zinna H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Molly T.  |  First Impressions 
Rating:
5.0

Great customer service. Storage facility easy to access and spotless.

Lisa N.  |  First Impressions 
Rating:
4.0

Everything was fine, except that I had to secure the facility at one location, go to a different storage facility, and drop the truck off at a third location. It would have been more convenient to do everything at one location. Also, the garage door at the storage facility wasn't working properly. It wouldn't close, but it could have been because the rainy weather was affecting it.

George S.  |  First Impressions 
Rating:
2.0

The only issue I had is I called before I came because I had a reservation to see what time the facility closed and they said 5. I got there at 4;30 and no one opened the door and no one would answer the phone. Other people (customers) came and was having the same issue. I needed to visually see the unit before renting it. But I had to do a reserve now in the fourth floor instead of the one I reserved which was on the 1st floor because that’s the only one that was available. Then when I went to go inside to check out the unit it’s going to be tighter than what I thought. Maybe not enough room for all my belongings. Even though the site says it will fit my things according to my square footage, I don’t think it will. So I have to pay for this storage and also store my belongings else where, which is annoying.

Jillena M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tarvarys P.  |  Overall Experience 
Rating:
4.0

I DIDNT REALIZE I HAD TO CHECK IN WHEN I ARRIVED AT U HAUL. WITH THAT BEING SAID I LIVE ALL THE WAY IN XENIA. I BEEN TRAVELING BACK AND FORTH. WORKING A FULL TIME JOB. I WAS EXHAUSTED FROM TJE NON STOP PACKING AND LOADING AND UNLOADING. (ALONE) I ARRIVED THERE MY SECOND DAY, AND I WAS LOCKED OUT OF THE BUILDING. I WASNT HAPPY AT ALL. NOW I HAVE A WHOLE CAR LOAD OF BELONGINGS AND THE ONLY OPTION IS TO RETURN BACK HOME, AND UNLOAD THEM SO I COULD RETURN TO DAYTON BECAUSE I HAD BUSINESS TO ATTEND AS WELL AS GIVE A FRIEND AND HER DAUGHTER A RIDE. TJE WHOLE ORDEAL PUT ME BEHIND. I WAS TIRED AND FRUSTRATED TO NO RETURN. VERY DISAPPOINTING.

Traci T.  |  Online Move In 
Rating:
1.0

I had a trailer and could not grab the sofa in my unit because the elevator was stuck on the fourth floor

Ethan S.  |  Online Move In 
Rating:
3.0

The truck door was broken, no one told me that. I called the gm numerous times and he never responded to me. I left voicemails. It was very difficult to move my stuff without proper access. I didn't know about the door being broke until the next day when I returned the uhaul truck to another location. Homeless people hang out in the building and make it harder to move stuff in/out.

Tara M.  |  Online Move In 
Rating:
5.0

Thank you for you save my property

ruth b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAJEON S.  |  Overall Experience 
Rating:
5.0

Good service provided by staff. You are a little pricey!!!

delores w.  |  Overall Experience 
Rating:
5.0

AJ, this location's manager, is exceptional. Explained everything. Was really knowledgeable, patient, and professional from start to finish. The truck was awesome. The storage facility is clean and fully equipped with carts/tools to complete my move. Well done.

BRANDON P.  |  First Impressions 
Rating:
3.0

My son and my belongings got stuck on the elevator and the fire alarm went off. I called after hours number and left a message. Fire department came and I hadn't received a call back from after hours still and had to call them back. Once there they were helpful and somewhat sympathetic. They gave me 2 smaller storage units for the rest of my things on the first level. I just think there should be some kind of contingency plan for this sort of thing. The elevator I was told would be down for a couple months, I have knee problems and can't do alot of steps to my 3rd floor unit. My question is how do I get my things back down when I'm ready to move? They did assure me ot would be taken care of. Other than that, everyone was great

janine t.  |  First Impressions 
Rating:
4.0

The swipe process was confusing and not fully explained that the pin/swipe needs to be used twice. Once to check in and then again to actually unlock the doors. This information would have been helpful for a first timer.

Alishia K.  |  Online Move In 
Rating:
3.0

People sleeping inside. Someone sleeping in rest room. People with lawn chairs sitting outside their unit. People leaving trash inside entrance on floor. Roaches. Water leaking in my unit. Woman who cleaned building was friendly and did good job.

Darrell S.  |  Overall Experience 
Rating:
3.0

It was amazing moving in. The only thing that was distasteful was when we got there, there was some wet Grey water along the ground at the loading doc

Amarea S.  |  Online Move In 
Rating:
4.0

Check-in process is horrible.

Carla P. 
Rating:
5.0

Customer did not leave a comment.

Jay B.  |  Online Move In 
Rating:
3.0

its a lot of people living and hanging out inside of this storage

robert d.  |  Overall Experience 
Rating:
5.0

Thank you

Shaniquwa F.  |  Overall Experience 
Rating:
3.0

It was to many bugs crawling around Roaches everywhere I didnt feel comfortable with my items in the storage 🙃 also the smell was awful it smelled like moth balls when I removed my items from the storage my items smelled like moth balls. I had to self treat (pest control) my items for bugs.

Litisha T.  |  Overall Experience 
Rating:
1.0

My move out date was 7/22/2020. I called and spoke to a staff member that told me they would look at the unit and delete me out the system. Than on 8/07/2020 I received a bill saying I owe $102 because someone else didn’t do their job right. I called three times after I received that bill to clear to the situation and no answer. So no I won’t recommend it to anyone. Thank you

takeira p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

corey s.  |  First Impressions 
Rating:
4.0

Couple of things: I reserved a unit online before trip from Chicago to Dayton. I wanted to change start date, but was unable to do so through my account. I tried called Dayton directly, no such luck, keep getting transferred to 800 number. After being on hold for 30 minutes I was able to change date with a very nice customer service person. After she made the change, I wanted a confirmation. The only way she could do it was do a screen shot on her end and email it to me from her personal email account, not U-Haul. Really??? Check-in at Dayton went well. However, when I got to storage unit location, I was trying to figure things out and was greeted by the U-Haul maintenance person named Joe. Talk about being helpful. He was leaving for the day, when he took the time to show me everything you need to do, from disarming the alarm, to putting in the code to enter the building, to showing me how to open garage door, even walking me to and showing me my unit. He didn't have to do what he did, but he was awesome for helping me out after a 5 hour drive from Chicago. Thank you again Joe...

John S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Franchesca H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Teresa L. 
Rating:
2.0

Not very visually informative. When I pulled in all I saw were storage units and didn't tell me where the truck drop-off was.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

ron j.  |  Online Move In 
Rating:
4.0

The manager was very polite and explained everything to me.

deona r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
1.0

I do not recommend anybody using this location because there isn't a person availability at the facility to help you. I had issues getting the key out the lock box because the wrong code was sent to me. I had issues with the website when I was returning the truck. I guarantee this is the last time I use Uhaul.

Mercedes L. 
No reviews have been submitted for this location.

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