Customer Reviews for U-Haul Storage of Downtown Mesa
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

284 reviews

125 W Hampton Ave   Mesa, AZ 85210
(@ Country Club)

(480) 649-7147

Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(480) 649-7147

125 W Hampton Ave
Mesa, AZ 85210
(@ Country Club)

Services at this Location:

Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

CERESSA S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bryan J.  |  Overall Experience 
Rating:
1.0

i was confused. reserving online was mistake. the reservation online had changed when i tried to take in the u haul.

sierra M. 
Rating:
4.0

Customer did not leave a comment.

Stephanie L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ariel f.  |  Overall Experience 
Rating:
1.0

Very clean and storage unit was huge. Gate was inoperative and always open for most of my rental period. This is a facility with 24 hr access, not secure. My unit was locked out because I paid three days late, which I understand. But I did not understand why the lock remained on my unit for 22 days after I made the payment. Or why the person I spoke with when I came into the office, could not take the time to look in the computer to verify the dates, apologize for the oversight and offer to immediately remove the lock (it’s now been 27 days)? The lack of concern about access and security is unacceptable for a 24 hr access facility.

Jahanna B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chavo A.  |  Overall Experience 
Rating:
2.0

Storage gate was not secure and rat trap in locker

Heidi H.  |  First Impressions 
Rating:
5.0

I definitely recommend U Haul on eny moving experience.grate halp all over in Georgia and Arizona.

Fernando C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TROY N.  |  First Impressions 
Rating:
5.0

Nice, neat, & clean. Very easy to rent my unit a(and to cancel rental when needed.

GERALD A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lakesha C.  |  First Impressions 
Rating:
5.0

Kevin and his team are outstanding. Always going that extra mile for the customers. I felt that the personal extra attention given to each customer really makes you know you were not a number. Thank you Kevin for always making my experience the very very best when dealing with you. Simply The Beat, Better than all the Reat! Judy B

Judy B.  |  Overall Experience 
Rating:
1.0

I had a nightmare of a situation I couldn't get ahold of anyone to help me with my situation & ended up with the truck 2 extra days due to it

Ceressa S. 
Rating:
5.0

Storage facility and employees were very well maintained and helpful. I would highly recommend this facility.

Grant V.  |  Overall Experience 
Rating:
5.0

Aisles are a little tight for a long trailer.

WILLIAM S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jan M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valerie T. 
Rating:
1.0

We were double booked and had to drive all over town to find the next Uhaul pickup no credit for our time or the movers we had arranged.

Michelle B. 
Rating:
2.0

The sign up process was easy but this facility the gate was broken so anyone can just drive in there. It's dirty and not maintained well at all these are supposed to be units but mine was held up by some taped dry wall. I'm moving asap

Kyrstin S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W.  |  Overall Experience 
Rating:
5.0

Would have been nice to know the fees were going up before they did and raised them very high

lee m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alice H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colin V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kanella M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colin V.  |  First Impressions 
Rating:
1.0

When I call the office and told them that on 02/22/2022 would be the last day of renting the storage unit , My unit rent was due on 02/19/2022 and they would prorate the rent and give me a refund for the difference . They lied and said they didn't say that I rented many trucks in the past I was happy with the service. It was unprofessional of what your employee did to me I'm Disable and I'm on a fix income l WILL NOT DO BUSINESS WITH U HAUL EVER AGAIN !!!!! ( UNPROFESSIONAL BUSINESS) !!!!!!!

Kenneth T.  |  Overall Experience 
Rating:
5.0

I needed help and UHAUL was very helpful. They made sure I could find my unit.

Susan D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ORNECTA S.  |  First Impressions 
Rating:
5.0

N/A

Clarence P. 
Rating:
5.0

Very helpful even helped me but my heavy boxes in my car.

Victoria G.  |  First Impressions 
Rating:
5.0

The team was very helpful

Valita C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rebecca W.  |  Overall Experience 
Rating:
1.0

Staff was rude,over charge people,

Marie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

candy m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

carla h.  |  First Impressions 
Rating:
5.0

There was a few bumps in the road but, staff did great job working them out. The office being at a different location was weird but, this is a great place to store your stuff. 👍

William M.  |  Overall Experience 
Rating:
5.0

Very affordable and convient

Laura W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kerry P.  |  First Impressions 
Rating:
2.0

The only problem I have is that the manager stood at the gate for 20 minutes talking to some guy who was obviously trying to pick her up. In the meantime his car was parked where the rental truck is supposed to be parked. I was sitting in driveway waiting for him to move his car which he did not so since people were trying to get into storage I backed out and parked up front on the street. Then I started getting upset because I had people waiting for me and I was waiting for a half hour to return truck. Finally I did the return stuff locked up vehicle and gave the key to the manager. She said where is the truck ? Really? It's out front so when you and your friend are done chatting he can move his car and you can park the truck. That was after I had to walk from the Broadway office to storage to pick up truck. I was dropped off at the office and none of the employees could run me down to the storage unit where I am also renting a 10 × 20 unit? This definitely was not a positive experience.

William M. 
Rating:
3.0

No one even bothered to open my storage unit for me. Had to cut green seal off myself.

B'Tina B.  |  First Impressions 
Rating:
4.0

Everything was great except when I went to my unit it had a lock on it. I am going to the office here soon.

William M.  |  First Impressions 
Rating:
5.0

Great Employees

Kenneth T.  |  First Impressions 
Rating:
5.0

No problems, everything was more than satisfactory. Thanks

Dean M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mercedes m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna a.  |  Overall Experience 
Rating:
2.0

I literally had to drive back-and-forth several times while in our U-Haul rental adding of miles to get the key cards to work. I rented a different U-Haul the key card was set once and never had a problem with it ever again and that’s from a different location from. this location I literally had to have the key card set several times.

Milton J.  |  Overall Experience 
Rating:
4.0

Everything was good except we were unable to access facility with code given.

Michael K.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Vincent D.  |  Online Move In 
Rating:
4.0

Bathroom at storage yard was always locked.

Dan P.  |  Overall Experience 
Rating:
4.0

Worked well enough fot my purposes Unit was dated but rent was inexpensive so that seemed fair. Could see flying insect nests along the interior wall and floor tho thankfully no live insects. Maybe those should be removed between rentals. My fear factor was high initially. Everyone at the rental office was nice, professional and efficient.

Scott M.  |  Overall Experience 
Rating:
3.0

MY CARD HAD PROMBLEMS GETTING IN AND OUT

fred r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean M.  |  First Impressions 
Rating:
1.0

Uhaul did not put my reservation in after driving over 1600 miles and 3 days to arizona, then had nowhere to put my belongings. Then they told they could find me another unit. I had to call customer service which then sent me back to the same store that said they could not help me and got a different storage unit but for more money. I should have been given the same price I was sold and then my unit was given to someone else. I should not have to pay more money.

Matt M.  |  First Impressions 
Rating:
2.0

There was limited storage and the unit I rented online did not meet my expectations, it was a disaster.

Daniel H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jordani m.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

cheryl G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lee m.  |  Overall Experience 
Rating:
1.0

You advertise 24 hour access as a standard feature for your facility. I am not able to gain access at the times I need to. I picked this facility because I need access 24 hours a day. The only hours listed for this site are 24/7 access, but it obviously closes at some point. I would like to actually get what I am paying for..

Marc R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tonya A.  |  Overall Experience 
Rating:
1.0

When i followed instuctions to my storage unit. It was already open and my lock packaging was on the floor when i was told it would be in the unit. There was no lock. I has to go to home depot to buy a lock. There were other storage unit open and there was aluminum foil with black stuff on it. Which told me that people must break into the empty units to get high! I regret getting a storage unit where people are stealing locks and doing drugs in the empty unit

Terissa w.  |  Online Move In 
Rating:
4.0

You may have rented out my unit

Joseph V.  |  Online Move In 
Rating:
3.0

COULD NOT RENT BY PHONE .TO MANY COMPUTER PROBLEMS

RICHARD S.  |  Overall Experience 
Rating:
2.0

It took 4 attempts to finally have my storage unit closed out after I had originally been told it was closed and I was good to go. I had to go down to their location twice and emailed several times and called several times. It was ridiculous.

Christopher B.  |  Overall Experience 
Rating:
5.0

Great communication

Yanira C.  |  Online Move In 
Rating:
5.0

Really appreciate all the help … ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

PAUL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria W.  |  First Impressions 
Rating:
1.0

Your online check in was Slow with unclear directions. When I called in to speak with an agent I was on hold for 57 minutes. Direction on who to speak to to get direction to check in to facility was unclear and Botched. The entire experience was Unaceptable.

Kevin B.  |  Online Move In 
Rating:
4.0

A lot of different facilities in Mesa and different options of storage size

Frederic R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

angel l.  |  Overall Experience 
Rating:
1.0

it was kinda snuck into my truck order and the online help to get it disputed wasn't that great. I didn't need a storage and I wasn't reimbursed for it

CHACE G.  |  Online Move In 
Rating:
3.0

CARD READER DOES NOT WORK RIGHT. TO MANY RECORDINGS ON PHONE. CANT TALK TO REAL PERSON.WAIT TIMES TO LONG. HAD TO GO TO ANOTHER FACILITY TO GET CHECKED IN.

RICHARD S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paula L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

lorie k.  |  Overall Experience 
Rating:
4.0

Return of card for entering, it says leave in unit! I couldn't leave it in unit because I needed it to get out. I will mail it to you.

Regina r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Leroy O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jedediah B.  |  Online Move In 
Rating:
1.0

When I realized I was gonna need a bigger unit I couldn't get ahold of anyone that could help me. Whomever I had contact with told me that the general manager would contact me, yet he never did

Javier A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Paula L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA E.  |  Overall Experience 
Rating:
2.0

There was very little room to get to our storage unit with a vehicle. It's inconvenient also that there's no person at the actual storage facility. It took an hour to do what should have been 15 minutes.

CARMEN T.  |  First Impressions 
Rating:
5.0

GM is solid & looks out for customer concerns. A real good store!

Michael H.  |  Overall Experience 
Rating:
2.0

I am suppose to be refunded for the full amount because i moved out three day after i moved in...

Jessica H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tim H.  |  Overall Experience 
Rating:
3.0

I rented this unit 10 years ago and never visited until 2/21/21. I did not have an access card. I was not able to retrieve a code online, I was not able to reach anyone for help. I called Customer Service and they had no record of a contract under my name. I was able to finally get in by following another customer in. I emptied the storage and, luckily, was able to get out. I returned on 2/22/21 for another attempt to get in and sweep out the storage. Again, was not able to get anyone on the phone to help. As a 26 year system member of U-Haul, I can only hope that our customers are not experiencing what I experienced. Thank you, Lorraine Morrow U-Haul Tech Center ext 545611

LORRAINE M.  |  Overall Experience 
Rating:
3.0

They wouldn't fix the door that had come off track , and the manager was pretty aloof about it

Lawrence J M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EDWARD F.  |  First Impressions 
Rating:
5.0

Never had a problem! They were always helpful if I needed a few extra days to pay my bill too!!!

Francine M.  |  Overall Experience 
Rating:
4.0

Nothing special no one around so didn't have to worry about moving stuff with a mask on. So that was a plus. At this site they have tons of cameras which I liked, just hope they really work. Other than that its a good storage place.

nic h.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MORGAN B.  |  Overall Experience 
Rating:
5.0

As closing the storage unit the door came off the rail. I told them and they said they'd fix it the next day

Lawrence J M.  |  First Impressions 
Rating:
5.0

I’m so thankful for uhaul. I struggled at times to make my payments on time but y’all worked with me. I will always use uhaul. Thank you so much! 🙏🏾💕

Timekka P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathan B.  |  Overall Experience 
Rating:
1.0

absolutely the worst experience Ive ever had with any company including storage facilities.

Luis R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bridgette R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
5.0

Kevin the Manager was great and always professional work with me during this pandemic would definitely rent anything from that location in the future.

ANDREW V.  |  Overall Experience 
Rating:
1.0

We have had the storage for a week and can’t gain access to the facility. Every time we call U-Haul for help, nobody can find our account but yet they sure found our bank account to take the $112. I will never use U-Haul storage ever again! I want a refund but of course, customer service can’t get ahold of anyone.

Michael G.  |  Online Move In 
Rating:
5.0

I have been with U-Haul since 2018 And never had a problem staff have always been helpful, definitely deserves five stars 🌟

cynthia m.  |  First Impressions 
Rating:
5.0

I HAD PROBLEMS FROM THE BEGINNING...1st it was my truck the cab was dirty. Then came the trailer. The straps that held down my car came off on one side and the other was loose! Luckily for me I noticed in time.Or my car would of been going down the fwy. By its self.then cam the storage...was not on record even though I had reserved it weeks in advance and had the reservation number.Then to find out the office was at a different location then the actual storage site. After checking in the unit was too small. Then had to call 1800 to find another place .went there and after checking in foundnout it was upstairs ...not good I have to many heavy items to be going up n down.then went to the 3rd and they didn't want to rent the space out due to it was the the last one...not until I was on the phone the lady had a change of mind and attitude.

Ozkar A.  |  First Impressions 
Rating:
4.0

All was good and clean and friendly and not too expensive. I’d would have given 5 stars if the place were open past 10pm.

Robert E.  |  Overall Experience 
Rating:
5.0

Great experience with the storage facility. Still have not received my reimbursement for this last month of 60$ so I hope to see that soon to keep this positive post.

rafael r.  |  Overall Experience 
Rating:
1.0

The first couple there were AMAZING. The Manager at closest site is EXTREMELY RUDE. He has lied to me on an unlock & took extra days just to "throw his weight around". Nasty & condescending. No thank you.

Jude B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arthur A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlin P. 
Rating:
3.0

Customer did not leave a comment.

Siafuafuomalo R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NIJA R.  |  Overall Experience 
Rating:
1.0

The whole process was faulty slow and inconvenient. I live right down the block from a uhaul yet I had to pick my truck up from a parking lot with little to no instructions as to where the keys were. The rep I spoke to was very friendly, I could tell she probably had to deal with this all the time. Also the app is extremely slow. 20 mins just to upload a picture...

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Morgan K.  |  Overall Experience 
Rating:
5.0

Thank you for storing my life for a year!

Angela M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daisy H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angie C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Zachary W.  |  Overall Experience 
Rating:
4.0

The key card system was a problem. Either my card would not work or my wife's card would not.

Kelly S.  |  Overall Experience 
Rating:
5.0

Except for having to go to two locations for completing all paperwork and move-in {Which is understandable under the current Covid 19 scenario of options} both locations were outstanding and at the storage facility the opportunity to share items with others I feel is an awesome idea. The re-sharing of boxes has been also quite good and will bring our used boxes back for others. I did find that the measurements of the specific unit were only 10 feet wide by only 9 feet deep though which made using the unit awkward as I had two couches that were 9 and 1/2 feet long that would only fit sideways which made it hard to negotiate rather than a straight in movement. Impressed that a bait station for critters was in place.

Melanie P.  |  First Impressions 
Rating:
3.0

Rat traps so they have rat problems

Rachel H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

geneva h.  |  First Impressions 
Rating:
5.0

Shout out Kevin.

Ryan L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JENNIFER L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet J.  |  First Impressions 
Rating:
3.0

Was told that it 24 gate access but it kool

Levi B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lauren l.  |  Overall Experience 
Rating:
5.0

Please update cross contacts on UHaul.net to reflect the storage is at a different location than on Broadway. Thanks.

Adia B.  |  First Impressions 
Rating:
5.0

Very pleased with everything overall .. Easy to do paperwork Easy access "24 hour is awesome" Quite and clean Well lit. Had the lock right inside door. Security gates. Very good place i give 8.5 stars. But i can only give a 5 star.. Thanks for be so convenient

William M.  |  Online Move In 
Rating:
5.0

The staff went above and beyond to help me out with everything I needed. Thank you to all who helped.

Nathan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas l.  |  Overall Experience 
Rating:
4.0

Friendly and helpful staff. Thank you

yvette k.  |  Overall Experience 
Rating:
5.0

Easiest and fastest way to get a storage. Very convenient and easy to do

Julie E.  |  Online Move In 
Rating:
2.0

There was nothing wrong with the storage facility. But my overall U-Haul experience with renting trucks was atrocious. I will never rent another U-Haul truck. In the beginning when I was trying to find a storage unit, U-Haul sent me to three different locations that never worked out… Including one location that was an empty dirt field with a chain-link fence around it. Working with U-Haul was extremely frustrating.

Andy L.  |  Overall Experience 
Rating:
3.0

Pricey for the size

Elsa C.  |  Overall Experience 
Rating:
4.0

The staff was extremely knowledgeable. The only issue I had was that we went to the address given to move in and when we arrived we found out it was only the storage units. There was no office. There was a sign to do online check in but there was no option to use our free month. So we drive over to the location listed on the sign on the wall. About a mile or two away. The store was bright and clean and the staff friendly and helpful. They explained everything very well and even helped with boxes and supplies. They were also able to change my pickup location for my truck to their location which was more convenient than the one I was assigned. My only complaint is the room we got had nasty walls. I thought they would be metal but they were more of a drywall. It was stained and kinda yucky and there was a rodent trap inside the unit. Which is kudos to the company for keeping the occasional mouse out. It just was a bit off putting. But it's just temporary. If I was storing long term I might have chosen a location that had indoor storage. However storing outdoor items and garage items would be perfect. We even had a lock inside the unit that was included in the price. I wish we had gotten a heads up about the location being separate from the office. That was a bit of an inconvenience. So all in all it was a a very nice experience. Thank you to the guys at the main office for making it easy.

Rebecca E.  |  First Impressions 
Rating:
5.0

No comments

Michael L.  |  First Impressions 
Rating:
5.0

Great customer service

melissa k.  |  First Impressions 
Rating:
4.0

There was water in my unit from the rain from earlier that day. I was also not informed prior to arrival that I would need to go to a different location in order to register for key to unit..

felicia B.  |  First Impressions 
Rating:
4.0

Good customer service. Friendly staff. Very helpful.

AYISHA M.  |  First Impressions 
Rating:
3.0

When I dropped off the vehicle at 125 West Hampton Avenue. I went to the online log out and follow the steps to return the vehicle and when I was done with all the steps there is no key box to place the U-Haul truck key in. So I had to call the office number that was on the storage area door in which they had me drive another 2 miles to a nether location to drop off the U-Haul truck due to the corporate office did not know that that address but no longer in the service to drop off U-Haul trucks at.

Edward F. 
Rating:
5.0

The staff was extremely helpful, the storage units were extremely clean and the overall quality was excellent

Tarpza J.  |  First Impressions 
Rating:
3.0

I called customer service for assistance, but received very little help. We had to figure things out for ourselves.

Sarena P.  |  First Impressions 
Rating:
1.0

I was lied to about size of unit and then because I had to get to airport for flight it forced me to get a unit twice the price because I had no time to search area for something I needed

Thomas l.  |  First Impressions 
Rating:
5.0

Always Excellent

edward M.  |  First Impressions 
Rating:
5.0

Good management

ed p.  |  Overall Experience 
Rating:
5.0

U had a hard time finding someone to let them know I was moving out.

DAROLD D.  |  Overall Experience 
Rating:
5.0

Very happy with overall experience. Thank you!

Ernest L.  |  Overall Experience 
Rating:
5.0

Friendly & helpful

Janet H.  |  Overall Experience 
Rating:
3.0

Nobody answers the phone. Customer service couldn’t get in contact with them.

Troy J.  |  Overall Experience 
Rating:
1.0

Hire some effing workers. There was a line out the door for an hour. Why the f would I want to put myself through that ever again? There are other companies. Your storage units are crap, too.

Christopher B.  |  First Impressions 
Rating:
4.0

Very easy to rent and access the unit. I hated there was a zero day grace period for the payments.

Leah C.  |  Overall Experience 
Rating:
5.0

The staff was always friendly and professional

Olivia W.  |  Overall Experience 
Rating:
1.0

Dropped the ball u haul on storage information. Records will reflect ! Proccedure at time of rental about storage access

Richard G.  |  First Impressions 
Rating:
3.0

If it wasn't for the extremely rude staff, I would have rated my experience "excellent". But I was charged $69.90 TWICE and my unit was only supposed to be $43.95 a month. Staff wouldn't help me.

Taylor M.  |  Overall Experience 
Rating:
4.0

Information in an email from Uhaul indicated I could check in online and get an access code to the unit. This was not accurate. Please fix your info in emails to clients

sherri j.  |  First Impressions 
Rating:
4.0

I was locked out one time and had to go to a different office But I have always been treated with the best customer service.

Debra A.  |  Overall Experience 
Rating:
3.0

Everything was fine until I got broken into and the I got charged more for that month and nobody even notified me that it even happened.

Caryn R.  |  Overall Experience 
Rating:
5.0

There was some confusion with where I was to drop off truck and car dolly after a 1300 mile trip. Desmond calmly handled the situation and confirmed why Uhaul has the best customer service!!! Thanks

Bret S.  |  First Impressions 
Rating:
2.0

Do not appreciate the assumption of a moveout without notification especially since I paid for a full month and was really only a week into the new monthi f that. We would have continued using it.

christina h.  |  Overall Experience 
Rating:
5.0

None

Janice D.  |  Overall Experience 
Rating:
5.0

Thank you for a good and easy experience I will recommend uhaul to all my family and friends

ROSA R.  |  Overall Experience 
Rating:
5.0

Your team is very professional and helpful. It’s always stressful to move and they have gone above and beyond in their efforts to make it easy.

Tessa G.  |  First Impressions 
Rating:
5.0

Great customer service !

Surlena S.  |  First Impressions 
Rating:
4.0

It was a good affordable storage facility.

Jason D.  |  Overall Experience 
Rating:
5.0

Great experience.

Kirk G.  |  First Impressions 
Rating:
5.0

Thank you

Tessa G.  |  First Impressions 
Rating:
5.0

nice

steven s.  |  Overall Experience 
Rating:
5.0

Good service

angel l.  |  First Impressions 
Rating:
5.0

Awesome customer service

Janice D.  |  First Impressions 
Rating:
5.0

Employees are very helpful, overall a very good experience.

abid a.  |  Reservation 
Rating:
5.0

Great deal for a trailer, with 30 days storage included. Staff was helpful and professional

DENNIS I.  |  Overall Experience 
Rating:
1.0

Custiomer 15+ years, rented as many as 11 large storage units. On Friday I arrived to find that their office was closed, my access fob and keycode would not work. No notice, no access. Terrible !!

RICHARD W.  |  Overall Experience 
Rating:
5.0

Great customer service and rear facilities. Many thanks!

rebecca w.  |  Overall Experience 
Rating:
5.0

Great customer service and a tidy and perfect site. Many thanks!

rebecca w.  |  Reservation 
Rating:
3.0

I needed just 2 more days to have all the money and they wouldn't give it to me 2 days they sold my stuff tues I get paid thurs. Now the one and only picture I had of my late son is gone. 2 days

Donnie E.  |  Overall Experience 
Rating:
2.0

No trash cans near the front of the facility and im being charged a cleaning fee

charles l.  |  Overall Experience 
Rating:
5.0

Very easy no navigate website and reasonable prices. Everything I needed to know I was able to find out through the website. This is my first time renting a storage unit.

carter l.  |  Reservation 
Rating:
5.0

Everybody was great and helpful!

Ronald G.  |  Reservation 
Rating:
5.0

I didn't need the unit so i have no comments

Bill H.  |  Reservation 
Rating:
5.0

Great professional Service! Very good answers and excelent guide for what kind of truck size I need for all my stuff and storage unit measurements 😃 They know exactly what are they doing 👍🏼😃

Norma M.  |  Reservation 
Rating:
5.0

Uhaul is always my go to since I moved to AZ in 2001

Becky B.  |  Overall Experience 
Rating:
4.0

Good experience!

Jason D.  |  Overall Experience 
Rating:
1.0

The manager Kevin was very very unprofessional and rude. I finally could not deal with him at all and had to go to another office to get my problem resolved.

Terry Ann L.  |  Overall Experience 
Rating:
4.0

The ridiculously slow office: waits of 15 minutes or more, to simply turn in my card were a huge drawback. For anything you don't need a human for, it is fine, otherwise be ready to wait.

Debra J.  |  Overall Experience 
Rating:
5.0

Great experience, no complaints.

raymond t.  |  Overall Experience 
Rating:
5.0

great service!

ellen m.  |  Overall Experience 
Rating:
4.0

Although the location appeared secure. It looked like someone may have tried to break into our unit. And no the door didn’t just come off the tracks like we were told. It looked different when we came

Justin J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
1.0

System was problematic in that all information previously entered in order to rent the vehicle was not present. Time wasted while employees had to re-enter info.

wayne H. 
Rating:
5.0

Your general manager Tina was as impressive an employee as I have encountered in your business. She made me feel that she was glad to have me as a customer and seem to truly enjoy her job. thank you very much, Steve

Steven M. 
Rating: