Customer Reviews for U-Haul Storage of Eastex Freeway
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

The staff responds whenever I have a question. It is easy to do business with them!

Rating:

3.0

I loved the staff. I personally wish my storage area had way more lights and cameras due to the location I'm new to Beaumont and the location is not good at night for anyone because of. The seclusion and darkness. Also uhaul needs to prorate the usage is everything BECAUSE IF YOU GO OCER MILEAGE OR PAY STORAGES LATE OR DON'T PUT ENOUGH GAS THE CUSTOMERS ARE CHARGED EVER SINGLE LITTLE THING. I CLEARED AND CLEANES NY UNIT ON TGE 15TH OF THIS MONTH SO WHY NOT GIVE ME HALF MY MONTHLY PAYMENT BACK? THAT'S LIKE STEALING MONEY FROM ME. IF I HAVE TO PAY FOR USAGE WHY NOT RETURN WHATS NOT USED?

Rating:

5.0

My Lady Agent was the best

Rating:

2.0

This was my first experience renting a storage unit. After moving all day and driving 3-hours, I arrived at the storage unit. I entered my code, the door opened and the moment I walked into the facility, the alarm began going off. It caused me to have to extend my rental on the trailer and we decided to go with Life Storage instead. I never want to have that experience again. Had the police arrived when the alarms went off, I would have been shot or killed for no reason. Terrible experience!

Rating:

4.0

This process was affordable & easy for us during a busy time. It was one less thing to worry about and the staff accommodated us perfectly. Thank you!

Rating:

3.0

Hallways were dirty. Need cleaning.

Rating:

2.0

Everything was ok until after the fire. I was not able to access it without an attendant. My storage was moved to a smaller until so therefore I wasn't able to find my things at all . All of my things weren't able to fit in there so, I had a pod that was sent all the way to Louisiana. I believe the storage should've been free after the fire. I received about 3 months free.I had to move some of my things to a friends house because of the climate because without electricity there was no climate control. When I moved out my boxes and crates were full of fiberglass . I can go on and on but, I wasn't satisfied at all.

Rating:

1.0

UHaul allowed me to book a unit at the 7910 Eastex location online. When I arrived at the location, this address was temporarily closed due to a recent fire. I feel like UHaul.com should have this location blocked for booking. Luckily I was able to book a unit at the 8161 Eastex Frwy location. They were very accommodating at this location and the employees more than made up for the confusion and hassle caused by the original location being closed

Rating:

1.0

Manager was rude

Rating:

1.0

The manager was rude an had an attitude when I call to check on the rates

Rating:

2.0

I was told I was not in the system after I have been paying on my storage unit for six months I had a large storage unit and I end up moving into a small storage unit and they forgot to change my access code so I was not able to get into my small storage unit

Rating:

3.0

I had parking storage and they moved my trailer without letting me know. I was not happy and when I asked the CSR he just blamed someone else and did not care as he did not have anything to do with it. ZERO OWNERSHIP of the issue. I did not even get a simple we are sorry or I am sorry we should let you know. I was about to call the police because I could not see my trailer where I left it. Very frustrated, I move my trailer to a different storage facility within the U-Haul System.

Rating:

1.0

I need an I9 and no one at the local U Haul store and no one at the call center can help me with this request. Can you call Polly Matlock 409-466-7239? mt Spacew is Kindred at Home, A42, Beaumont, Texas, Eastex Freeway. Thank You

Rating:

1.0

Management was rude and no help.

Rating:

3.0

I was charged outrageous late fees

Rating:

1.0

I've never under any circumstances received customer service that was this unprofessional Manager included especially after he was told I was almost 800 miles away he wants me to wait 3 days before someone could come remove a lock they (Uhaul) should have had the keys too! Truck dirty and empty and then when I got back there to tell him the cide didn't work 10 minutes prior doors already lock then Im shown howcto keep doof open until I'm finished loading my things because their too lazy to do their job effectively! If I didn't have two young men with me Id of not felt safe then with a PANDEMIC you givevme a filthy truck! I wish I'd of had more time I woild have definitely gotten a rental elsewhere! Price to move from one city to another in same state was ridiculous!

Rating:

3.0

I didn’t know I was parking my boat in a wet grassy lot with a bunch of junk cars. I thought I was putting it in a storage garage. Also, my brother is Michael Rountree, he did not rent this storage, I did. He had nothing to do with it, so why did his name come up as the renter? The guy at the uhaul place was less than helpful when I asked for an easy location. He said, personally, I’ve never been there, so I couldn’t tell you what it’s like.

Rating:

5.0

Liz and her staff were the best I've ever encountered at a facility like this. Very helpful and accommodating. If I needed a storage space again, this is where I would go...no question about it.

Rating:

2.0

My Trailer I stored at your location was a constant problem with the remote gate. First my pin didn’t work, then the card didn’t work then the remote they gave didn’t work. Need a new gate system.

Rating:

2.0

Not climate controlled, which is what I paid for! My items were molded and mildewed! I had to make an insurance claim for damages! There is a ceiling tile missing from my unit. A020. Lets in moisture.

Rating:

5.0

Mr Merrick and his staff is excellent , I am going to do something very good for them.

Rating:

4.0

Was a good experience. Will use U-Haul again.

Rating:

5.0

Very friendly and cooperative staff. Prompt service. Location easy to find. Would use again if needed.

Rating:

2.0

Had to pay extra to have access after business hours. I had no idea of this and tried to go on a Sunday night at around 6ish I think and was denied access

Rating:

5.0

Okay.

Rating:

1.0

The customer service was awful. The vehicle and time that I chose was not available for me and my family had a 4hr drive, had driven 230 miles to move my college student. Figure out a better system

Rating:

1.0

Rats and roaches outrages

Rating:

1.0

Phillip is extremely rude. This is not the first experience I’ve had with him. I had a storage unit & he refused to give me credit for the price I was quoted until I brought him my phone

Rating:

5.0

Great service personnel knew there job & provided excellent service.I am sure I will use this U-haul service in the future again.Thank You.

Rating:

4.0

The vehicle we were given was very old and didnt work as well as our last move with Uhaul which made the move take longer when we drove. Next time I hope to have a better vehicle. Other than that all else was well.

Rating:

3.0

Ensure cargo trailers are swept out/clean before the customer checks it out. Also ensure that the correct equipment assigned to an individual, should be that particular trailer. Only when I checked the trailer in, did I discover that what I had driven away with, was not the trailer that was on the contract.

Rating:

2.0

When I entered the store everyone was moving slow and I had to be somewhere in a timely manner. I was not given information that would have moved things along quicker then at the end of the process the clerk informed me of information and had to go back and change things.

Rating:

3.0

Was a bit disappointed in the service. Requested a dolly and it wasn't in the truck as was told during pickup. Spend about five minutes in a truck wondering why it wouldn't start, only to find out it was the wrong one they told me to go to.

Rating:

5.0

Nothing the customer service was GREAT.

Rating:

1.0

Joseph Jamie was very rude to my husband and I. We picked up he was not helpful or friendly. He also didn't crack a smile or seemed happy to be at work. Do to him and the way he treated us, we will never rent from Uhaul again and will spread the word about that location.

Rating:

4.0

The employees where great but the manager wasn't present and there were issues he was needed to fix it caused me a hour delay but over all its ok

Rating:

1.0

Be more helpful and professional. The dolly Inwas supposed to rent was not put on the truck and when I asked to have it removed from my bill, it was not. I got the run around between this location, the answering service, as well as customer service and found I had to go back to the original location to correct the matter which defeated the purpose because gas getting there would have been more than the $10 fee that needed to be removed. I will never use Uhaul again until they hire people who are more professional and helpful and can speak properly. The only person who helped was a guy at the South Main location. Everyone else I spoke with on the phone was horrible and not helpful at all. A very frustrating process to endure while moving and working full time.

Rating:

5.0

The employee that checked in the trailer was very upset about UHaul putting our daughter in harms-way

Rating:

5.0

Keep up the good work!

Rating:

5.0

I got to the spot where it said "equipment return, stop and wait, a representative will be here" after A while that no one came i went inside i was the only customer there at the time and i was taken care of, person at counter not friendly at all.

Rating:

5.0

Had to take it ther cause the orignal drop off piont would not take it at the impieral dr dealer he was rude and told me he didn't have time to mess with it told me he would not take it he didn't have time an to just take it back to we're I got it the facility was not clean nor friendly but the gental man at this location went beyond even tho he was over stock he took it any way an he apoligized for the other place but wasn't his fault I would recomend this place at I45 to any one DO NOt use the one off imperial dr

Rating:

5.0

Just hire more people like you have at this location.

Rating:

4.0

I have only one improve about Uhaul, not necessarily this specific location. Overall, it was a great experience, but I felt it unnecessary for me to purchase Uhaul's insurance because I was already in possession of a Renter's Insurance policy, I just didn't have documentation on my person as that was my first day in this new city that I now call home and was yet to get settled in. In the future, perhaps, we can allow the customer a couple of days to retrieve said documentation in lieu of making the purchase mandatory.

Rating:

1.0

The worker was very rude. I would never recommend anyone to this location. Ever.

Rating:

4.0

They gave us the worst truck ever. The steering wheel was broken , the lights went out in the middle of the trip almost got a ticket. Then tried to charge for gas. We had put it back where it needed but the gas Gage was broken too.

Rating:

2.0

The store is suppose to be open by 7:00AM, which was the time our GUARANTEED RESERVATION was made, but it wasn't. There seemed to be an employee cleaning the U-Haul Trucks (mostly sweeping it seemed) but he didn't even bother to let us know it may be a minute or two before the doors are open to customers. We didn't get our truck until 7:08AM which was 8 minutes after our guaranteed reservation. Now when inquired about the $50 we are suppose to get if our GUARANTEED reservation is not made he basically blew it off saying it was only a couple of minutes. This may be true but then you should not guarantee the reservation if it cannot be made. When I asked him if the reservation was guaranteed or not and demanded a yes or no answer, the employee said I was complaining and whether I wanted the truck or not. If it was not for my wife I would not have let that go! This place needs improvement in customer service.

Rating:

4.0

The dolly we rented was almost impossible to hook up. The tire straps were so frayed, it took forever to get them released enough to use. The ramp releases need WD40 to make them release in order to get the ramps down, It took 3 people to prep the dolly just to be able to load the vehicle.

Rating:

1.0

extremely unsatisfactory

Rating:

5.0

manager was well spoken and assisted by providing information on equipment that was best needed for our application.

Rating:

4.0

Everything was good. : )