Customer Reviews for U-Haul Storage of Greensburg
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

48 reviews

4693 State Rte 30   Greensburg, PA 15601
(Heading East on Route 30 on the right hand side of the road before Latrobe)

(724) 972-0325

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(724) 972-0325

4693 State Rte 30
Greensburg, PA 15601
(Heading East on Route 30 on the right hand side of the road before Latrobe)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Darnell L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brittany B.  |  Overall Experience 
Rating:
4.0

One of the neighboring storage units had an awful smell that was spilling over into my unit. This is out of U-Haul's control, but it was a minor inconvenience.

Anthony S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jordan T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kathy Jo G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Regis T.  |  First Impressions 
Rating:
1.0

My storage unit leaked and caused a lot of damage to much of my property including a 1000$ recliner couch.

David F.  |  Overall Experience 
Rating:
1.0

I had a horrible experience here. I picked up my uhaul and went to the storage unit to find my unit. The roads were covered in ice. I got stuck. Tried to call the store for help and didn't get through 7 times, called roadside 3 times and got disconnected all 3. Finally went to the website link and submitted a report and had to wait for response. Ended up wasting 3 hours of my time because the storage unit roads weren't properly taken care. Then I got 1 load done by dark and the lights weren't on at the facility. I had to unload with a flashlight because there was no lights. Got stuck again leaving except I managed to get out without assistance that time. Not a fun time. If it weren't for the employees of uhaul being as awesome as they were, I would be a lot more unhappy.

Joni P.  |  First Impressions 
Rating:
4.0

The main only issue I had was direct contact availability via phone to offices causing delays in my request and needed account clarification. Overall the Greensburg office staff always friendly and helpful.

valerie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl W.  |  First Impressions 
Rating:
4.0

Everything was perfect until I arrived at the storage facility and found a lock on the unit. I had the movers nearing the unit. I called the store, received the company wide system prompts, NONE of which answered, instead went silent on what seemed to be a silent hold. The third time I decided to wait, 20 mins later there was nothing, I tried the call button at the entrance gate but no response...I finally thought I would call the new store in Latrobe Laurel Mountain plaza and asked the manager if he had a special way to get through to the Greensburg store on RT 30. He tried and left them a message. By then the movers arrived at site. By happenstance there was a woman driving around the site. Turns out she was there helping another person with the same situation. She was actually able to make contact with the store manager by calling his cell phone. Finally they issued me another bin, after all the calls and all the time I was finally able to unload. Solution for ya, have an “urgent” line to contact within the prompt section. Someway to help those who just leased a unit, was paying movers by the hour and exhausted all options. That’s all.

Kory S.  |  First Impressions 
Rating:
3.0

you guys wouldn't take out the money from my card automatically. it cost me $80s extra in total.

bradley m.  |  Overall Experience 
Rating:
5.0

Swell guys running that store! Very helpful overall.

Michael P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nelson r.  |  Overall Experience 
Rating:
2.0

The spaces smell bad. There was a lock on the space I was assigned when I arrived. I could not reach the office by phone after I arrived at the storage facility. The driveway is steep and dangerous, and the office didn’t warn me about this ahead of time. I emailed the office to request a callback which I never received. I called the national 1-800 number but they couldn’t help. Poor service all around. Very disappointing.

SAMUEL T.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Joshua H.  |  Overall Experience 
Rating:
2.0

Checked out of storage unit online. Showed waiting for managers approval for 3 weeks. Got letters in the mail saying my payment was overdue. Could not get a hold of anyone by phone. Min of 15 minutes hold time. Sent email, chat, and finally talked to someone over the phone. Was told they would talk to manager. Issue never resolved. Had to drive out and go to the store in person to resolve

Daniel R.  |  Overall Experience 
Rating:
1.0

was charged for units I never had because they were 2 of your smallest units. i was suppose to have 2 med units. Never got them finally got a unit. told your site i was out of unit. started gettiung late charges and theats of liens. finally got that resolved and i started getting late notices for the two small units that I was never in. the Greensburg manager never got in touch with me to try and resolve this.

Jean G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Harry M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DAVID J.  |  First Impressions 
Rating:
5.0

William the manager at the Greensburg, Pa Uhaul was the nicest and most accommodating person I have come across in many years. He is friendly, mannerly and shows true concern for the customer and for Uhaul getting the best customer contact experience. Give this man a raise because he deserves it and should be a model for all your management employees. Thank you William you are the BEST!

Donna K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler W.  |  Overall Experience 
Rating:
5.0

Fix the gutters from leaking

William N.  |  Online Move In 
Rating:
2.0

They gave me two small units and it took forever to get them to get me the right size. There needs to be restrooms, vending machines with affordable water and snacks. The keypads need to be higher so you can reach them from a truck. You need people working in your location instead of talking to someone in another state.

Jean G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
4.0

Some of my furniture got wet

Roy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise g.  |  Overall Experience 
Rating:
5.0

Your staff was top notch. Will, the store manager, took great care of me. He helped me purchase an appropriate lock for my storage unit and even led me to the storage unit to open it up, inspect it before use, and asked if I had any questions for him. Great service from a great employee. Thanks, Will!

Nathan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tyler d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzy S.  |  Overall Experience 
Rating:
1.0

First half of my term there was no security. Gate was "broken" and left wide open 24/7. Once they fixed the gate if you were three days late they locked you out of accessing the storage units. Customers should of been given discounts for all the time the gate was not functional.

Jason W.  |  Overall Experience 
Rating:
5.0

Jay-Cee was very helpful and moved me into a unit that if perfectly suited for my needs. I recommend U-Haul to anyone I know. Always fair prices and always willing to go the extra mile to make sure I have a first class experience.

Andrew B.  |  First Impressions 
Rating:
5.0

Great customer service!!

Kathy O.  |  Overall Experience 
Rating:
2.0

Went to UHaul to rent a storage unit. Rented #207 and purchased a lock/key. Went to Unit #207, there was a lock on it. Called UHaul/Greensburg 7 times over 3 hours to ask that lock be cut off.

dorthy s.  |  First Impressions 
Rating:
3.0

Average

sandy l.  |  First Impressions 
Rating:
3.0

Inperson service was helpful/friendly. Facility not secure, dilapidated fence and broken gate need repair. National customer service reps were very unprofessional when I tried to cancel over the phone

Mark L.  |  Overall Experience 
Rating:
1.0

Don't rent storeage

Ashley H.  |  Overall Experience 
Rating:
5.0

Service was great

steve p.  |  First Impressions 
Rating:
5.0

Joseph was great!!!

Robert P.  |  Overall Experience 
Rating:
2.0

I was supposed to receive a free lock since I selected the "rent now" option -there was no lock in the unit, where I was told it would be. Also, even though I went on move-in day it was still ziptied.

Ashley H.  |  First Impressions 
Rating:
5.0

Outstanding customer service

laverne h.  |  First Impressions 
Rating:
5.0

The service was excellent. I highly recommend u-haul.

marcia n.  |  First Impressions 
Rating:
4.0

easy and accessable

denny m.  |  Overall Experience 
Rating:
5.0

Excellent service! Joe Morgan great work!!

ANDREW ANTHONY B.  |  Reservation 
Rating:
5.0

Great service

Roy H.  |  Reservation 
Rating:
5.0

Very helpful and nice

Robert P.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

Back
To Top