Customer Reviews for U-Haul Storage of Greensburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Greensburg

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valerie s. | Overall Experience |
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The main only issue I had was direct contact availability via phone to offices causing delays in my request and needed account clarification. Overall the Greensburg office staff always friendly and helpful.

Carl W. | First Impressions |
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Customer did not leave a comment.

Kory S. | First Impressions |
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Everything was perfect until I arrived at the storage facility and found a lock on the unit. I had the movers nearing the unit. I called the store, received the company wide system prompts, NONE of which answered, instead went silent on what seemed to be a silent hold. The third time I decided to wait, 20 mins later there was nothing, I tried the call button at the entrance gate but no response...I finally thought I would call the new store in Latrobe Laurel Mountain plaza and asked the manager if he had a special way to get through to the Greensburg store on RT 30. He tried and left them a message. By then the movers arrived at site. By happenstance there was a woman driving around the site. Turns out she was there helping another person with the same situation. She was actually able to make contact with the store manager by calling his cell phone. Finally they issued me another bin, after all the calls and all the time I was finally able to unload. Solution for ya, have an “urgent” line to contact within the prompt section. Someway to help those who just leased a unit, was paying movers by the hour and exhausted all options. That’s all.

bradley m. | Overall Experience |
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you guys wouldn't take out the money from my card automatically. it cost me $80s extra in total.

Michael P. | First Impressions |
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Swell guys running that store! Very helpful overall.

nelson r. | Overall Experience |
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Customer did not leave a comment.

SAMUEL T. | First Impressions |
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The spaces smell bad. There was a lock on the space I was assigned when I arrived. I could not reach the office by phone after I arrived at the storage facility. The driveway is steep and dangerous, and the office didn’t warn me about this ahead of time. I emailed the office to request a callback which I never received. I called the national 1-800 number but they couldn’t help. Poor service all around. Very disappointing.

Joshua H. | Overall Experience |
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Customer did not leave a comment.

Daniel R. | Overall Experience |
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Checked out of storage unit online. Showed waiting for managers approval for 3 weeks. Got letters in the mail saying my payment was overdue. Could not get a hold of anyone by phone. Min of 15 minutes hold time. Sent email, chat, and finally talked to someone over the phone. Was told they would talk to manager. Issue never resolved. Had to drive out and go to the store in person to resolve

Jean G. | Overall Experience |
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was charged for units I never had because they were 2 of your smallest units. i was suppose to have 2 med units. Never got them finally got a unit. told your site i was out of unit. started gettiung late charges and theats of liens. finally got that resolved and i started getting late notices for the two small units that I was never in. the Greensburg manager never got in touch with me to try and resolve this.

Harry M. | Overall Experience |
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Customer did not leave a comment.

William N. | Online Move In |
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DAVID J. | First Impressions |
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Customer did not leave a comment.

Donna K. | First Impressions |
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William the manager at the Greensburg, Pa Uhaul was the nicest and most accommodating person I have come across in many years. He is friendly, mannerly and shows true concern for the customer and for Uhaul getting the best customer contact experience. Give this man a raise because he deserves it and should be a model for all your management employees. Thank you William you are the BEST!

Tyler W. | Overall Experience |
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Customer did not leave a comment.

William N. | Online Move In |
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Fix the gutters from leaking

Jean G. | Overall Experience |
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They gave me two small units and it took forever to get them to get me the right size. There needs to be restrooms, vending machines with affordable water and snacks. The keypads need to be higher so you can reach them from a truck. You need people working in your location instead of talking to someone in another state.

Michael W. | Overall Experience |
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Customer did not leave a comment.

Roy H. | Overall Experience |
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Some of my furniture got wet

denise g. | Overall Experience |
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Customer did not leave a comment.

Nathan S. | First Impressions |
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Your staff was top notch. Will, the store manager, took great care of me. He helped me purchase an appropriate lock for my storage unit and even led me to the storage unit to open it up, inspect it before use, and asked if I had any questions for him. Great service from a great employee. Thanks, Will!

tyler d. | First Impressions |
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Customer did not leave a comment.

Richard M. | Overall Experience |
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Customer did not leave a comment.

Suzy S. | Overall Experience |
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Customer did not leave a comment.

Jason W. | Overall Experience |
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First half of my term there was no security. Gate was "broken" and left wide open 24/7. Once they fixed the gate if you were three days late they locked you out of accessing the storage units. Customers should of been given discounts for all the time the gate was not functional.

Andrew B. | First Impressions |
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Jay-Cee was very helpful and moved me into a unit that if perfectly suited for my needs. I recommend U-Haul to anyone I know. Always fair prices and always willing to go the extra mile to make sure I have a first class experience.

Kathy O. | Overall Experience |
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Great customer service!!

dorthy s. | First Impressions |
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Went to UHaul to rent a storage unit. Rented #207 and purchased a lock/key. Went to Unit #207, there was a lock on it. Called UHaul/Greensburg 7 times over 3 hours to ask that lock be cut off.

sandy l. | First Impressions |
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Average

Mark L. | Overall Experience |
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Inperson service was helpful/friendly. Facility not secure, dilapidated fence and broken gate need repair. National customer service reps were very unprofessional when I tried to cancel over the phone

Ashley H. | Overall Experience |
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Don't rent storeage

steve p. | First Impressions |
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Service was great

Robert P. | Overall Experience |
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Joseph was great!!!

Ashley H. | First Impressions |
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I was supposed to receive a free lock since I selected the "rent now" option -there was no lock in the unit, where I was told it would be. Also, even though I went on move-in day it was still ziptied.

laverne h. | First Impressions |
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Outstanding customer service

marcia n. | First Impressions |
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The service was excellent. I highly recommend u-haul.

denny m. | Overall Experience |
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easy and accessable

ANDREW ANTHONY B. | Reservation |
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Excellent service! Joe Morgan great work!!

Roy H. | Reservation |
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Great service

Robert P. | Reservation |
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Very helpful and nice

No reviews have been submitted for this location.

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