Customer Reviews for U-Haul Storage of Interbay

Rating:

5.0

I have used this location multiple times over the years. Customer service and equipment are always great... unfortunately, there is apparently a new "policy" of not allowing customers to park on the lot! No warning of this fact until I drove over to get the truck and was told "sorry, you can park several blocks away at the Total Wine and More parking lot." When I asked "how are folks supposed to pick up their rental?" I was told to take an UBER. Unbelievable... but a true experience I had today 3/30/2023.

Rating:

5.0

It was a very smooth experience. Rates were affordable. Highly recommended!

Rating:

5.0

The 2 ladies running this location were fantastic! Their efficiency and knowledge was unmatched to any other U-Haul location. They deserve a raise!! So SO very helpful during the stress of moving. Thanks girlies(:

Rating:

1.0

One person working and 50 people in line. Waited an hour to get me reserved rental. Then I was called and asked to bring it back early because of demand.

Rating:

1.0

The truck was no empty when I picked it up. I drove straight to a gas station to put gas in and was afraid I was going to run out of gas the whole time. In addition, I used mobile check in but the attendants still made me wait in line for about 30 minutes before they would hand me the keys.

Rating:

5.0

Please clean spilled coffee from cup holders. Also a 15 ft truck that can't haul a 14 ft. Couch ain't a 15 ft truck.

Rating:

4.0

Had some back and forth with scheduling but it wasn't their fault! Overall a great experience.

Rating:

5.0

Loaded a pod in South Dakota and had it delivered to the Interbay location in Seattle. Everything went exactly as advertised and everyone along the way was great to deal with. Nicole in Seattle at the Interbay location was great.

Rating:

3.0

You don't give enough miles for a trip. I told the guy I had an hour and a half drive to my destination and then a drive back to the drop-off location and I was charged an extra $26 for going over the mileage. That's completely ridiculous. The system needs to be designed to where I can input how many miles I will need to use the truck so I am not blindsided by extra fees. Overall experience was a middle finger to me.

Rating:

2.0

The truck we were given had no fuel, no fuel cap, and the previous user's garbage in the cup holder. The truck was literally on empty when we received it, and the fuel light came on within a half mile of the facility in the middle of downtown Seattle. The staff hustled as best they could, but this location may just not be the best from a business safety perspective.

Rating:

5.0

Keep making the process as simple as possible. Nicole Thompson was on point and efficient, at the completion.

Rating:

1.0

I used the truck, put 18 miles on it, added 3gallons of gas and they charged me for 3 more gallons of gas - $15. This is like an institutional theft program. The meter is an old gauge that is imperfect at best. They handed me the receipt and made no indication that I was being charged for additional for the fuel. I had to read through and point it out before the woman addressed the charge. Clearly not wanting to discuss it. I complained and have heard NOTHING from the manager, Garrett. Clearly this is their protocol to increase fees on customers.

Rating:

4.0

I added extra fuel in the uhaul you should have given me some reimbursement

Rating:

3.0

I wish there was parking available for private cars at this location.

Rating:

4.0

The staff I met were very efficient and friendly. Check out was easy. Your lot, though, is super crowded!

Rating:

5.0

Nicole who checked me in was personable and made it easy!

Rating:

5.0

Great customer service and prompt help from the gentleman working the counter.

Rating:

5.0

Employee was friendly and quick. The whole process was easy and smooth.

Rating:

5.0

Staff was so friendly and sympathetic to our situation and quick move, meant alot. Thanks!

Rating:

5.0

Customer service was extremely helpful, effocient and friendly. I will definitely be using this service again.

Rating:

5.0

Excellent customer service. Very friendly and helpful. This made my move so smooth! Thank you!

Rating:

5.0

Always a great experience at this location. They didn't have the trailer size I was looking for and the desk employee called 4 locations to try to track it down for me. I ended up using an alternate size from this store and she was very efficient on both pick up and drop off.

Rating:

5.0

The staff was very helpful. Who ever helped was 5 stares :D

Rating:

3.0

Easy to set an appointment. Work was done timely as promised and cost was competitive. Good brand with many locations should warranty work be needed. Very happy with my experience.

Rating:

1.0

I did feel being discriminated in the store. It was the general manager Garrett who was too rude. I felt being discriminated by race. So I was in the queue for exactly 30 minutes. And when my turn came , Garrett asked me if I brought my car with me. I said yes and he asked me to go park my car first before he would even begin start discussing my contract. I asked him if we can finish up the contract, and he could not hand me the keys to the U-Haul. I will park my car before I take the U-Haul. He said he won't talk to me until I park my car. After parking my car at Total Wines and walking back 0.7 miles, I asked if he can take me up first. He shouted and said I need to go back in the queue, so waited for another 10 minutes. I was helped by another guy then, who was very empathetic. Forget racism, isn't this so basic that he could have asked everyone stepping in to park the car first, or sign the contract and hand keys later. When I told this to my friends, they told me that they had faced similar behavior from Garrett. We were thinking of posting this online, but we thought of leaving a feedback first. Hoping this feedback helps others.

Rating:

5.0

Did a great job. Would delete use again

Rating:

5.0

The staff there are really friendly and helpful !

Rating:

5.0

Helpful and courteous

Rating:

2.0

When we rented the UBox we loaded the box halfway, told the Uhaul location we'd be back the next day to finish. We come back the next day and the UBox was taken from the location to somewhere else in WA. We were talking to an associate about getting the box returned and said he'd have to talk to his boss, Garrett. Garrett comes up to us and asks, “do you have more than 1 trip to do? Or is this it?” And we say we have a couple more trips. And he says, “ok so we need to get it back today.” And then proceeds to walk away. We talk to the associate again who is doing his best to help us, but we were really put off by the manager's, Garrett's, customer service. He just walked away from us and said nothing else to us. He had a terrible attitude, was drinking and smoking on the job from what we could observe. It took 3 hours for the UBox to be returned to the location. We finished loading the box and thought we were done. A few days later, I get a call saying there needs to be a lock put on the box. We were not told that we needed to put a lock on the box before shipping. Uhaul says they will put a lock on the box before shipping. When the box arrives in San Diego we thought it would be smooth sailing from there. We get the box delivered, but we don't have the key to the box. We ask the delivery person if they have a key. They say no, and say “I would've brought the bolt cutters if I'd known you didn't have the key.” We didn't have the key because uhaul put whatever lock on there and never did anything with the key. So I go out, buy bolt cutters to get the lock off the box. Overall, I had a very poor experience with Uhaul. There was a lot of miscommunication and poor planning. I would not recommend anyone use Uhaul in the future.

Rating:

5.0

To much pre mile

Rating:

4.0

Overall positive but big drawback is lack of parking, forcing customers arriving in their personal cars to rent a U Haul vehicle to hunt for public street spaces — very limited to start with plus serious time restrictions.

Rating:

5.0

Nothing. Your entire team were professional and kind.

Rating:

5.0

Stephen/Steven went above and beyond. Turning a necessary task into a some what tolerable task. Very professional and cordial. He needs a promotion and more money. Just my honest opinion. He never strayed from task or got distracted.

Rating:

5.0

Staff were great

Rating:

3.0

Excellent staff and customer service. Subpar "equipment." Windsheild had a crack in it; information was incorrect on walkaround. Said tank was half full and it was empty. Again, the staff were excellent.

Rating:

4.0

Less pre mile

Rating:

3.0

Provide parking for people who are renting UHAUL vehicles for short day use

Rating:

5.0

Kareem is awesome to work with - friendly, knows his stuff, and always helping customers. Please pass this on. Paul van alstine

Rating:

5.0

Check out was a breeze and everyone was pleasant and expedient!

Rating:

5.0

A great location for U-Haul drop off and the individual helping me provided excellent customer service. Overall, fantastic experience! Thanks so much!

Rating:

5.0

Fantastic personnel in the morning and helpful when I returned the vehicle

Rating:

4.0

The only thing which was a little bit concerning was that the check out sheet had qtr of gas in it, it was much less than quarter tank in it. I did not report it, but it did affect my experience.

Rating:

5.0

Folks behind the counter were awesome! Thx!

Rating:

5.0

The parking is kind of tough, but I doubt there is anything you could do about it.

Rating:

1.0

After returning the van they told me I went 28 miles. I didn't I only went 5.5 according to my phone gps. So I was severely over charged.

Rating:

5.0

Kareem was amazing! Give that man a raise!!

Rating:

5.0

The lady who took my reservation was very helpful with helping me book my trunk and she immediately had answers for all my questions. When I arrived to this Uhaul location the nice gentleman behind the counter was very helpful as well. The staff were all very friendly and the lady who helped me book my reservation she gave me a tour of the storage units which were a lot smaller than I thought they would be but she was going to work with me if I needed a smaller storage unit as well which I was pleased to hear because moving is a pain. Thankfully I was able to fit everything in one larger unit instead of 2 units. It's rare now a days to find great customers service especially in this line of business where it seems like people are not grateful. I hate moving and I tend to get overwhelmed easily so I want to say "THANK YOU" to all the staff members at the Interbay UHAUL location for helping me pull my life together.

Rating:

5.0

Nicole was very helpful when I picked up the trailer. When I wanted to return it early, i called the number on my receipt and after waiting on hold ~ 15 minutes I got someone who refused to make the early return notice in your system, requiring that I go to the website. I did so and the website would not function to make the change. I had to drive back to the pick-up place to provide notice in person and make sure the trailer was accepted as returned. Many opportunities for improvement.

Rating:

4.0

People I worked with were great, but line was super long, hope you can find some help for them! Also it's hugely annoying to click through 7-8 pages of add-ons and offers before checking out

Rating:

5.0

Good location and lovely employees.

Rating:

5.0

The manager is excellent. She helped me graciously and with a great attitude!

Rating:

5.0

When I picked up the vehicle: Check engine lights were on Tire lights were on Gas was approx 1/8 tank Vehicle ram fine and the customer service was excellent

Rating:

5.0

Very good customer service

Rating:

5.0

The only challenge I had was with your online app so I decided to call to reserve a truck and that was easy peazy. App needs to be simpler.

Rating:

5.0

I had an overly complicated move from a two story, plus attic duplex to a house. The folks at U haul Interbay made it extremely easy to rent the truck. When our keys were still not available at truck, pick up time, they were able to accommodate us later in the day. The customer service rep that I spoke to on the phone. It was so incredibly helpful and guided me towards hiring day of movers. Mansour and Adib Arrived on time after very short notice on New Year's Day. They had our truck filled in record time and we're so thorough, communicative, and friendly. I have never seen two people work so hard. They were incredible and I would highly recommend them to anyone and hire them again for sure.

Rating:

2.0

The staff here were incredibly helpful and seriously hard workers. What sucks is that they have to work that hard in such a sub par facility. There were constant problems from the moment I rented the unit to the day I left and I will not recommend this place to anyone else. The staff is the only redeeming quality.

Rating:

5.0

Had issues gaining access but the local Team Worked everything out and took care of everything.

Rating:

4.0

I was called wait a minute Boss when going to the storage unit A very long line once I was out But a worker step up to help me so I didn’t have to wait I wanted my things out so I wouldn’t be charged for storage I payed with my package

Rating:

5.0

All good 1 staff member was very helpful to help us back our trailer I hope you give him a gold star

Rating:

1.0

I purchased a storage unit online the day of move-in. When I got to the unit, after office hours but during access hours, my unit had a lock on it that was from the U-Haul office. This lock, and any instructions about the lock were not mentioned at all in the materials I received when purchasing the unit. I was on the phone with customer service for 40 minutes with 3 different agents, all of whom said the lock was not supposed to be there. None of them could help me get into the unit or transfer to a different unit. I ended up having to leave and come back the next morning which was an extreme inconvenience for me and my friends helping me move. Come to find out, this particular U-Haul location started putting locks on their units because of a recent break in, so you have to come in person during office hours to get the lock removed and get a special key card. None of this was mentioned during the online purchase, there's obviously a major communication problem between corporate and individual locations, and unfortunately the customers have to pay the price for that. Not dealing with U-Haul again if I can help it, don't want to take the chance on another blunder

Rating:

5.0

Adam was very helpful and efficient.

Rating:

2.0

There was water leaking from the garage door into the building all the time. The storage unit was also not true to the size advertised, as there was a beam cutting into the 9x5 space, making the allowable storage space smaller.

Rating:

1.0

Awful. The policies here changed every time we came to access our storage unit. They would cut our locks and place their own, one time needed to cut their own lock because they lost their key. Was very difficult to get assistance from unhelpful staff.

Rating:

5.0

Adam is the best at this store!!!

Rating:

4.0

Kaitlyn Gomez was very helpful!

Rating:

4.0

Rats traps in second level units were disconcerting.

Rating:

4.0

Adam Stefan and Kaitlyn were very helpful!!

Rating:

1.0

The guy works there his name is Jordan I believe he was very rude with me when I asked him to have access to my storage unit while the door handle was broken that day. All he did he was laughing at my very urgent situation.

Rating:

5.0

My only complaint was sometimes the lights would turn off when I was in my storage unit organizing things. Otherwise great customer service especially from Kaitlin. Thank you so much!

Rating:

4.0

The staff could be more professional - knowledge/attentiveness - but they get the job done in the end for the customer and make sure we’re happy. The manager went out of their way to make sure my experience went well and high was appreciated.

Rating:

5.0

The staff took really good care of me on both days I was in there, even though they were slammed. I am really appreciative of their professionalism and patience and flexibility...they took time to make sure I got what I needed. I told my friend all this and she agreed - said that she too has had exceptional service at that same location.

Rating:

5.0

Kendra and her staff were amazing! Expect pricing comparable to area storage facilities but the friendly, really helpful team made moving in very easy just when I needed a bit of help. Thank you!

Rating:

5.0

Great service during this trying time.

Rating:

2.0

You probably know that this facility has been a nightmare for a number of years. I had a storage unit there for a year and a half and the few times I was there (picking up moving boxes, etc.) you had been some of the most bizarre, angry and unprofessional people working AND it was always a huge disorganized mess. Your computer system is completely inadequate for the volume of business you do at that store! The person waiting on me Saturday said he had been brought in to clean up the mess but the office and store area is still trashed and you seem to be understaffed. However, he was professional and friendly - a huge improvement. I can’t answer the questions about available hours and up until Saturday I would have rated everything beyond poor- it felt dangerous. So, some of my comments are shaded by the unprecedented experiences I had in the past.. NOTE: I hadn’t been at the site August 2019. I would say your grade would be NI - needs improvement. (but much better than the past)

Rating:

5.0

Super friendly and accommodating. Brook was great!!!!

Rating:

3.0

The storage unit was great until they lost my padlock key and had to saw off their lock. When they switched to an access box outside the building, they never told me about it so I never had a code.

Rating:

1.0

Severely understaffed system wouldn't let me check in to a storage room after we had moved all our boxes in so we had to take it out & move it to another room in higher level. Was there for 3 hours!

Rating:

5.0

Excellent service and great experience overall. I highly recommend for anybody looking for storage (and moving) services! AAAAA+++++!

Rating:

5.0

Gabe was courteous, professional, helpful, but most importantly very friendly. Rental process with smooth and easy. Thank you.

Rating:

5.0

Great service, on time and everything was as the customer service personal defined. We are very happy from the service, it was easy and lowest cost for to move from Illinois State to Washington State

Rating:

5.0

Thanks, yall were awesome!

Rating:

3.0

There were difficulties in communicating the time and availability of our uboxes. Depending on with whom we talked, we got a different story. However, everyone was willing to be flexible and helped.

Rating:

3.0

The lock hardware on my unit was misaligned which made getting into the unit a pain. The employees were hit or miss- a few of the employees absolutely made me day and others were very apathetic.

Rating:

1.0

I have filled out every survey and emailed corporate about my terrible experience and no one has responded or seemed to care. So keep sending them. I will keep telling you how poor you are.

Rating:

5.0

Friendly staff

Rating:

5.0

Smooth experience loading my U-Box and having it shipped across country. Needed some extra hands to unload and was able to contract someone through U-Haul. Would definitely recommend!

Rating:

5.0

Everything with the UBoxes went smoothely.

Rating:

5.0

Yeah!

Rating:

1.0

The facilities were disgusting. I quickly paid an extra few hundred dollars to have movers remove my belongings from Uhaul. Staff overworked, undertrained, unpleasant. Pods and trailers blocked entry.

Rating:

5.0

Everyone was very helpful and friendly.