They site manager is very unpleasant, rather rude and constantly complains about her job and having to do it. She’s the reason we moved out and to another storage facility. If not for her we would gladly have stayed.Brian W. | Overall Experience
Customer Reviews for U-Haul Storage of Lawrence
U-Haul Truck Share 24/7© Location
Indianapolis, IN 46226
(Between Post and Franklin on the North side of the road)
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BELEN E. | Overall Experience
Only thing was nasty about the facility is people going into the bathroom and having bowel movements on the floor and wiping on the wall that was nasty but other than that it was okay in the lighting need to have a permanent light not motion lights all over it because it's hard to see when the motion light goes off and you're still in there but it does not see you in the little motion lights inside the storage areas the big onesKim B. | Overall Experience
Because i was in hosp and couldnt make payment then went straight to nuring home they charged me late fee after late fee and refufed to work with me .until i lost my storage manger promise to give me cooler with my deceased sons pics in in and liedChristine W. | Overall Experience
the staff was very friendly and niceWendell R. | Overall Experience
There was a major water leak that destroyed all of my items, personal, military gear, awards, couch sofas beds, dryers, etc. my expectations for Uhaul was not remotely met. I hope I will get a fair offer to restore some sense of the lost I experienced.Marvin E. | Overall Experience
There was no lock in my unit as I was told there would be. Waiting on hold for lengthy periods of time to inform a live person. I still do not have a lock.Amanda B. | Online Move In
No elevator up to the second floor was disappointing, especially since the sign in the lobby says, “…use of elevators…” and I had a lot of heavy items to store.LELA W. | First Impressions
Move-in date was 3/19 - access code and card were denied (until the 3/24). 10 calls (20+ minute wait each time) to U-Haul customer service and U-Haul office - one returned call with no voice mail. 4 visits to U-Haul office Online move-in process fail.Anita W. | Online Move In
It was my first time check in with my phone and I've found it interesting and convenient. Great serviceErnsly D.
Facility is great and very secure! Very clean!michelle b. | First Impressions
I will recommend the location when it moves to it's new location at Pendleton pike and Shadeland ave area. Service and owner was very helpful and professional.Allen C.
Customer did not leave a comment.Doug V.
Customer did not leave a comment.Nancy B.
Exceptional customer service fantastic staff!!!Christina S.
Customer did not leave a comment.Dana W.
Customer did not leave a comment.Martell P.
The Manager Owen was a great member to represent Uhaul. He was very helpful and professional when I was renting a unit and using truck. I think Owen at the Pendleton Pike address deserve something special for his great customer help.nika S.
Very very smooth and reasonably priced. Equiptment was very well maintained. Thank you!tim L.
Customer did not leave a comment.Latika W.
I hate surveys but know that these folks are very good to work withSteven B.
Customer did not leave a comment.Doug C.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Chris D.
Everything went well. Customer parking is a little sparse, but the equipment was top notch as always.Thomas C.
The castleton location staff treated me horribly. I did not receive my confirmation call until after I tried to check into the castleton location after being denied a truck. All for the representative calling to say we overlooked your reservation. By this time I had reserved a truck at the Pendleton Pike location for 4pm 6 hours without a truck. My original reservation was for 10 am... I pick my truck up at 4pm and I reserved the 10.00 dolly for my washer and dryer and they were out. Worst move ever!!!!Sade W.
Keep up the good work!! Your service is outstanding!John R.
Customer did not leave a comment.brenda R.
Keep up the good work.Jerry D.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Scott J.
Customer did not leave a comment.john H.
It was raining outside and the truck was leaking water. Alot of my things that was in the back got wet. Other than that the employees were great.kelly W.
Customer did not leave a comment.anganita W.
Customer did not leave a comment.mathew S.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Marion B.
Customer did not leave a comment.Ernest B.
Customer did not leave a comment.Raymond L.
Customer did not leave a comment.valerie H.
Customer did not leave a comment.Cindy B.
Everything was great" customer service is awesome and very helpfulLaQuesha S.
Continue providing excellent service. Thank youJanet M.
Customer did not leave a comment.Darlene W.
Customer did not leave a comment.DAVID C.
Employee who checked us in was busy with another customer when we arrived but he said he would be right with us. As soon as he was finished with the other customer he helped us with only a short wait. All is good.Randy D.
Customer did not leave a comment.Daniel F.
Store is pretty dirty. Owen, the â€œownerâ€ seemed as though he did not want to be there. The computer system was really slow. I checked in online and they said everything was good. I got to the store and nothing worked correctly. 35 minutes to rent a trailer. They also did not have the trailer that I had reserved. Making it a pain in the ass to place the trailer where I needed it.Grant H.
Customer did not leave a comment.Jeff F.
Service is great and the staff is respectful and marvelous to work with. Great team , well put together. Hats off to everyone who works at this uHaul. They are awesome keep the good work up and excellent work ethics..??????Innocent S.
Do not use ties to hold down the dolly because was accidentally hit with force and broke the twist and got charge because it was no longer attached and didn't even use it but in all was greatShalonda P.
Customer did not leave a comment.BARBARA S.
I always get great service at the U-Haul on Pendleton Pike. I've rented trucks on at least 15 separate occasions there as we have 4 college kids. I won't go anywhere else! Thank you!BRIGITTE G.
Customer did not leave a comment.deanna C.
Customer did not leave a comment.Robert L G.
Customer did not leave a comment.Mauro F.
Customer did not leave a comment.Jordan J.
Whoever the dude was, he was very rude as hell. Never greeted us or anything. He don't know how to communicate with customers. Please do not have him at the front desk no longer. I believe he was the GM but he have horrible customer service skills.shaniquia H.
Customer did not leave a comment.Ricky A.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.Tracy N.
Customer did not leave a comment.elaine M.
Make sure all the lights on the trailer are working.paul W.
Customer did not leave a comment.WARREN G.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Ellen K.
Customer did not leave a comment.James H.
The gentleman who helped us check out, and back in, was awesome. So helpful and kind!Angela D.
Thank you, thank you, thank you for working with my sister and I and our move. We will be very certain to use your services again.gale D.
No complaintsArthur A.
Everyone was super at this location but it was raining and the truck leaked water inside from the ceiling. The truck was clean, though.Susan S.
Truck was extremely noisy seemed very old and run downjodi B.
Customer did not leave a comment.Brian K.
Customer did not leave a comment.Troy W.
Customer did not leave a comment.Mildred G.
Customer did not leave a comment.barbara R.
This portion of the review is for the truck. 1) The cab leaks. the joint leaked during a rain storm and water ran down the drivers seat belt causing the driver to get wet. 2) the passenger side mirror did not have a set screw in it. once you started driving it would move and I was not able to see cars on the passenger side of the truck. can you imagine going through downtown Atlanta without mirrors....I did and it was VERY DANGEROUS. I was able to get tape from a rest stop, but it moved some with the tape.Randall K.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Martina L.
Customer did not leave a comment.Francisco H.
I wish I could remember the name of the lady that help me to complete the rental process. Uhaul should look up the time sheet for the only representative at the time of my rental and congratulate her because she is good at what she does and is extremely helpful.Stacy M.
Owen was fantastic, very helpful and knowledgeable.Eric H.
Customer did not leave a comment.jody C.
Owen was great installing our trailer hitch. He really did his homework to ensure that what we ordered online was what was best for our vehicle, and was able to clearly explain his reasoning for updates he made to our order - it even ended up cheaper than we originally planned! After a poor experience at the Castleton location where they refused to install the hitch, it was so great working with Owen and the rest of the team at the Lawrence location and they had no problem meeting our needs!Bryant W.
Your man Tarez (sp?) was awesome. Pleasant, hard working, and knew his job. That guy should be given opportunities at UHaulReuben Z.
Everything went greatTim B.
Customer did not leave a comment.MARK A.
Customer did not leave a comment.joe H.
Great customer serviceWanda W.
Corporates phone system badbob H.
I reserved a 15ft truck and spoke with them at 10:30am that they had it. Pickup time was set for 11:30. We got there at 11:15 and thwy had given the truck that I had JUST CONFIRMED away forcing me to take a 26ft truck. I will never use this location againtrichelle G.
Customer did not leave a comment.Kendra G.
Customer did not leave a comment.John H.
It was a very nice experience mr. Jackson was very helpful and I really appreciated the hard work that you guys do to make sure that my experience from U-Haul is a good oneDEBORAH M.
Customer did not leave a comment.Jim O.
Thank you!!!lisa G.
Original pick up location was changed. Was given wrong address to the second location. Waited 2 hours in total to get my rental truck. The wrong mileage was entered at pick up. Charged wrong amount at drop off. Double charges once they fixed it. Really bad experience.Joshua S.
Make sure back of trucks are cleaned out.DOUG F.
These guys are positive and are the bestInnocent S.
Owen rocksPatrick K.
Thank you!Josephine L.
The representatives were all genuinely concerned and very helpful and informative, thank you for making what was very stressful for me very smooth and easy.Denise G.
The staff was very friendly.Elizabeth W.
Customer did not leave a comment.Mardi A.
Customer did not leave a comment.Kyle F.
Customer did not leave a comment.Erik D.
Christina was very friendly,prompt and professional!Christnia E.
Everything was perfectLatajha B.
When someone reserves a truck 6 weeks in advance make sure you have it available or contact the customer beforehand and let them know. Also i declined the i insurance and signed saying i was responsible for damages yet i was still charged the $14 for it...not sure i will be using againMaurice S.