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ruth mCustomer Reviews for U-Haul Moving & Storage of Longview
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bolt missing from wheel cover.
Daniel MVery helpful. Went above my expectations. Thank you guys.
GREGORY C | Overall ExperienceExcellent service on time receiving the equipment would highly recommend this location.
Robert MFacility was cleaning and inviting. Staff was friendly and very helpful creating an atmosphere that makes you feel a desire to return. Very accommodating.
WILLIS G | First ImpressionsAmber Orr & her team are exceptional people. Everyone that I encountered there I found to be kind and hard working individual's. I will be recommending Longview Uhaul.
sandra a | Overall ExperienceVery happy so far with the customer service and location. I'm looking forward to storing my stuff there. Thank you for the opportunity to rent a unit. Have a wonderful day
Darcene B | First ImpressionsNice people...just waiting for my 100.00 dollars back.
ANNAMARIE SGreat customer service and the lady who helped me was quick and adjusted the fee based on how long I actually had the truck.
Sabrina AFast and efficient! Did not waste even a minute of my time.
ronald bEverything is great great staff fast and friendly service
William MAmber was especially helpful when we thought we left glasses in the truck. She called and let us know she had looked for them. We did end up finding them but her quick and helpful response was very appreciated.
Eric SVery friendly and helpful staff! They made the move much easier
CAROL MSee other comment
Ari Gi would have stayed but i cant deal with the rent increases. it was $53 when i started and when i left it was $175. there was way too many increases for me to justify paying.
charly y | Overall ExperienceI had a good experience with everything!! Customer service was excellent
ROGER WJust keep doing what you are doing. My rental was quick and easy both at pick up and return!
erik bI have been going through a rough patch and I was treated very well, they did everything they could for me! VERY VERY PLEASED
roberta e | First ImpressionsThe lady we had was so nice and explained everything to us
melinda NThere’s rats when I was cleaning my unit out they came out of 355 and couldn’t get out of the white door so the went back in.
TEJA J | Overall ExperienceGreat experience for the first time using their truck.
Paul TMajor rat and mouse and an problem. We had an issue with mice and ants. Cuz I had no insurance from they refused to do anything. I lost $1000s worth the stuff.
william a | Overall ExperienceWould have been nice if the truck, blankets and accessories was ready when I arrived.
Steve RYou can update you online reservation system the price I was given online when I reserved trailer was different when I went to pick up trailer and the store employee was a little rude when I said something about that I won't be back to that location if I need to rent equipment again
Jeramy CI like this location because the people that work here are really friendly and very efficient on getting people in and out without waiting long.
CRYSTAL CThey was friendly and accommodating when I could walk as fast as them .bottom line they care for there customers and the business relations
ROBIN S | First ImpressionsGreat job!
JAMES PFriendly
Patrick Mvery accommodating and went out of their way to reduce my cost, allowing me to drop off at their location without extra charges, very thoughfful.
jessica DPleasr listen better to your customers when they tell you something. I was called at 7 something AM and told mis information that created undue panic/suffering during an already stressful time. This drop off location and corporate have not provided customer service but instead created much more stress than necessary. We will not be using u haul service again in the future due to the poor service, lack of communication on your end, and unwilling to make reasonable supports to help when errors where made on your side.
Tiffany CAbsolutely nothing that I can think of. Friendly service and very professional.
Barbara MI have rented for many years but a first for me, two units same size (5x8) different prices($84/$93) and one required I buy insurance. Located in Longview,WA 98632 very disappointed with the pricing as I was told $79 on the phone and when I showed up for a viewing they show me a unit NOT available but for sizing???
Emily B | Overall ExperienceEverything went smoothly. No waiting
Kim HI called before close to see if I could drop off the truck after hours (it was not due until the next morning), and spoke with a lovely woman (Colleen or Connie I believe) who was extremely personable. Definitely a breath of fresh air to speak to someone that was not a bot after frustrations with the mobile app that morning at a different location.
Jamie HI’ve been coming to this location for more than 20 yrs and have no plans of stopping
Derek LExcellent customer and online service provided, clear directions and clean equipment. Couldn’t ask for more!
Marie PFrom the customer service at the front desk, to the excellent equipment, to the check-in returning the equipment, the experience was excellent. I will rent here again. Well done!
DARBY HEverything was an easy process. All of my questions were answered precisely and the truck we rented was clean & drove perfect. The customer service reps were very friendly and knowledgeable. Told me to download the app & make the process easier for me. They were correct. And we were told that if we had any issues to just call and we would be taken care of. This is service seldom experienced anymore.
MICHEAL SIt is really cold in there and probably the fire extinguisher covers should be painted a brighter color. They blend into the wall too much and my grandson did not see it and bumped his head pretty badly.
LORI M | Overall ExperienceMy experience was quick and efficient. No suggestions.
Loni TOld lady at counter was so rude to me and my daughter!
Marguerite CThank you!
BRITTNEY D | Overall ExperienceI had to get this wiring done on short notice. He got me in and got it done so that I could pick up my new boat on time. I really appreciated it. This is my third experience with having wiring or a hitch installed at this Uhaul. Always excellent work!
Terence JIncredible selection of vehicles and very efficient staff, they got me in and out quickly.
David WKeep up the good service
amorita mGood service
Fredrick LVery good.
carlota l | First ImpressionsHad the rental equipment I needed on the spot , great price friendly and helpful
George CGo back to policy of fuel being topped off when trucks etc. are picked up. Then custumer topping fuel off on return. A couple gallons of fuel may not move needle. Right now it is too much guesswork to determine correct amount of fuel ,potentially costing customer more financial hardships on top of other moving costs.
Brian JSuper freindly
WILLIAM PGreat service.
James SFriendly employees and knowledgeable!! Would recommend!!!
TERRY KInside of windshield was not very clean. Mad it difficult to see through in direct sunlight.
Stephen WI have had storage requirements for many years and this Uhaul facility is hands down the best Uhaul facility and Team I have had the pleasure of doing business with. Very professional and friendly staff. Highly recommend!
David F | Overall ExperienceEasy rental process. Staff were very helpful with getting tow dolly hooked up and ensuring car was strapped down appropriately, but I wasn't sure if I should tow the car in park or neutral and they weren't sure either. Felt a little like they were in a hurry to finish with us because it got busy while we were there, which was understandable.
Leah MManager and the greeter were exceptionally helpful.
Patrick DPrices were above what was advertised when adding in taxes, fees, plus $0.79 per mile.
MEGAN SYou guys on Oregon way make it really easy The equipment is always clean well functioning and well maintained. Good customer service and simple process. I am a repeat customer here for trucks trailers and hitches. 5 stars
paul LI thought the location was just fine. The employees were fine and helpful. The app for checking out the damages to the truck was terrible. It kept glitching and I had to do it three times. when I tried to input the mileage, it kept glitching. I finally just gave up and let it keep the incorrect mileage on it. Since it was only off by 1 mile, I only had to pay an extra .69 cents. Tell the app management people to do better.
jane mthere was rat poop found in my unit
Megan L | Overall ExperienceAs always, it was a pleasure to rent from U-Haul
Dennis LI was extremely pleased with the fuel mileage of the 10 foot truck I rented and the service of the people.
Dwight JI love these girls first thing in the morning I deal with them and I can’t tell you enough how great they are they are why I keep coming back keep them out there in 19° weather cleaning the snow out of the trailer I rented absolutely amazing personality work ethic
Joseph CThere was a continuous mud puddle in front of my unit that never went away and was never cleaned up. There was no light in the unit. The manager(Amber) was extreamly rude. The manager violated fedetal law and took illegal action against me durring bankruptcy proceedings. The manager refused to communicate with me after I pointed out that her actions were unlawful. Having a known conflict of interest, the manager proceeded to execute the sale of my stored good in blatent violation of local, state and federal law. Through favortism and the known conflict of intetest the manager eliminated bidding competition for my stored goofs and liquidated thousands of dollars in personal property for just $60. My advice: AVOID THIS STORAGE FACILITY AT ALL COST!
NATHAN C | Overall ExperienceBest U-Haul experience I’ve had.
Robert NMy girl was awesome great attitude very friendly great job to her
Joseph CWe've used many different uhaul locations over the years and this one is by far the best! Their employees are always kind and help and their service is outstanding. We've used this location about 10 times now on the last 3 years and we will continue to.
Aria BThe problem was I was told I was confirmed on a one way 5X8 open trailer to Arlington, from Longview wa. My credit card was taken and I was told to pick a date and time in which I did. Two days before the pick up of the rental I was told it was no longer available, that the closest unit was in a different state, about 2 hour from ny home. Customer service New Year’s Eve stated everything was fine, however the following morning, New Year’s Day I received a message indicating Melissa in customer service was not correct. The unit was still out of state. The long story short the GM at the location, Amber made everything right. And she was extremely professional and pleasant to work with. After the rollercoaster of inaccurate information, I ended up picking up the unit on the date and time I had originally requested at the home town site. So thank you Amber! I really appreciated you!!!!!!!
DAVID HI didn't end up renting a unit yet. There was still content in the unit from the previous tenant. I will rent a different one later today.
sandra a | First ImpressionsMoved my things out Nov 11 th. And I wasn't given a prorated money back. I disappointed. I live on a fixed income. I'm going through cancer and I need my money back
Diana M | Overall ExperienceBig hug to the ppl in the office. You've had my back twice now. Thank you
Gale M | First ImpressionsVery friendly staff and helpful in the transition moving
JASON F | Overall ExperienceWas given the runaround a lot between Washington and Reno offices. Was told to pick up at one location and then was sent somewhere else. Also we rented a 10' trailer, which we packed full, and was given 5x5x10 storage unit....10' being vertical. Unable to unpack full trailer into that unit.
LYNDA S | First ImpressionsEverything went fine and was fine except for trying to complete the move in online. It did not work at all. Then in person, the employee helping us kept having the same problems we had online.
Colleen H | Online Move InStaff was very patient with “newbies” to the storage experience.
Lee S | First ImpressionsWith it being a secure location I think we should be able to access it at anytime day or night. Hours vary for the working class and 7-10pm isn't always convenient. Just a suggestion.
Destiney W | Overall ExperienceUnfortunately I saw a different employee telling my 25 yr old grandson who was asking me a question to shut up with her hand and a very stern face. That was not good. I'm disabled and he helps me. I will personally not talk to that female employee if I have questions in the future at the counter. Otherwise all other employees were fantastic!
LYNN S | First ImpressionsI rented for a few years there. Uhaul was nothing but amazing the whole time. The staff were friendly and very helpful always.
Audrey F | Overall ExperienceStaff was very polite and friendly, made sure I understood exactly what I was asking for and showed me other options without trying to upsell me. Walked me through the the entire process of getting into and out of my storage unit and all the useful tips and tricks of navigating the facility quickly. (How fast to swipe my Access control card, what doors to use, how to use my ladder and equipment safely, when and where the best place to park would be) I could tell that they took their job serious and wanted me to have a good experience and they were upbeat and friendly during the process. I'll definitely be renting here again if the need arises in the future.
steven b | First ImpressionsAfter 23 years it was time to move and this was so difficult as my beautiful family I believed I had hadn't seen me as family all along which made it truly rough on me as I believed I had beautiful 23 years but through my sadness and pain in my heart I believe I've found A renewed family in the U-Haul company and appreciate the experience and respect and trust I received from them through communication error on my part I will always only use U-Haul as my husband taught me it's always best to invest in the best and that is U-Haul to me
heather l | First ImpressionsConnie mcbee was super helpful and very friendly she made sure all our needs were met and questions answered
sherry b | First ImpressionsThank you guys for the friendly environment.
ty p | First ImpressionsVery friendly and helpful.
Margaret W | First ImpressionsThis UHaul facility is great! It’s convenient, they are always friendly and very helpful!
LAUREN J | First Impressions00
CYNTHIA C | Overall ExperienceConnie was a wonderful help and we are so glad she was there to help us with everything.
shylah b | Overall ExperienceWas not informed the unit was an above head storage I assumed it was floor level. As I have joint issues this poses an issue for me to have to traverse multiple sets of stairs to access my rental.
Elizabeth J | Online Move InThere had been rats in my storage not happy at all damage to my storage
patricia c | Overall ExperienceUrine odor in unit, not move in ready, filthy floor and walls, narrow ramp, zero customer support.
Ilene T | Online Move InI didn't like the fact that it was up stairs is all. Other than that it was good
Christina S | Overall ExperienceSo pleased with the storage unit. ALL employees are so nice 😊🙂 thank you so much 🙂😊
terry b | Overall Experiencegreat
LEONARD D | First ImpressionsGreat expierence
Scott A | Overall ExperienceAll in all was ok except to have all my stuff in mouse droppings and urine.
Jennifer R | Overall ExperienceKeep up the good work
Margaret R | Overall ExperienceGreat place to store my stuff for the time being! Nice, dry storages!
Natalie R | Overall ExperienceTruck rental and storage unit rental convenient and fairly priced. But truck smelled like a baby diaper.
John H | First ImpressionsThe little cubby hole closets. I'm moving all my stuff by my self up a flight of stairs and then up the mobile stairs and then shove my stuff into this little hidey hole. U should make them more accessible. Also for people who work late. Ur gate access hours should be 24hrs. It would be much more convenient.
Rachel F | Online Move InI've been with the same location for several years off and on, and I have never had a problem with the staff, they have always had warm smiles and are more than happy to assist with any issues I may have, I will keep using the same location for as long as they are there!!
Kimberly M | First ImpressionsI would give 10 stars if I could. The people who work at this location are friendly and helpful. They are appreciated Thank you again
NANCY A | First ImpressionsI had mouse droppings on the top of every surface. My unit was 5×5×10, and the top was completely open to the insulation and the pieces of it keep falling down. The electric outlets near my unit didn't have any power. When I told the ladies about the mouse droppings and told them I had pictures ( I told them I didn't care but it probably should be looked into) they said it was impossible and didn't happen. They also asked over and over if I sweeped it or left someone in the unit? I was very confused and kinda offended that they didn't believe me the first 2 times.
Jillian L | Overall ExperienceI'm back for a second time! Awesome staff! Very helpful!
regina r | Overall ExperienceGreat team! Awesome U-haul spot. Wont go anywhere else. Everyone is so helpful and reliable. Thank you!!
Jessica G | Overall ExperienceThe 2 employees I dealt with at this facility were both friendly, helpful, and quick.
Timothy D | Overall ExperienceMost storage facility staff are grumpy and rude. This staff was very friendly, upbeat and nice. This makes a big difference to me as a customer.
Chris u | First ImpressionsThe girl that helped me was amazing she was quick helpful I would recommend having people come there anytime any day the prices are reasonable and very comfortable fitting for my needs thank you guys for renting a storage to me
teresa d | First ImpressionsWe decided to stop storing our stuff there because it just didn’t feel safe. People would walk in the gate as I’m driving in or out, the gate was stuck open for quite awhile one day. The number of people who would be there for hours, just hanging out in their storage unit or unloading it all and blocking aisles and/or driving lanes was ridiculous. Half the time we couldn’t use a cart because one person was using all of them to sort their stuff on or sit on while sorting. People having their dogs running loose inside the facility wasn’t reassuring, how am I supposed to know those dogs are friendly? People using the fire doors and propping them open so they can get in and out, even though there’s a notice on the doors saying not to or you get a fine. Most of the staff was friendly but the guy I dealt with when paying last was rude, unfriendly, and made me feel embarrassed for having to search for change. We had an issue with bugs in our unit. There were ants everywhere and we had no food items in our unit. When contacting the office about it, they acted like they were “put out” because I wanted the issue dealt with. Lots of spiders also, a lot! It was a lot of small things that just kept adding up and it got to the point that we didn’t feel like our belongings were safe, that we would be in a safe environment if we had to go there, and we were worried about bugs happening again. Manager was about the only positive about the entire experience.
Jen B | Overall ExperienceSuper easy. Friendly staff. Clean facility.
Dawn M | Overall ExperienceShe was so nice and quick!
regina r | First ImpressionsAmber and Co. were friendly, helpful, and went out of their way to help me store my belongings, and help me move my belongings out of storage. I totally recommend the Longview, WA U-Haul for their truck rentals and storage rentals!!
Renee N | Overall ExperienceI've had my storage space for a few years now and I'm very happy with my U-Haul experience!
LAURA R | First ImpressionsHave a wonderful day 🙂
CORRINA G | Overall ExperienceThankfully for save my storage and understand my situation. I gladly that you been treat me as well.
clifford b | Overall ExperienceKnowledgeable, polite staff; clean, well maintained storage areas with easy, secure access. And no, I'm not related to or friends with any staff here.
Diane C | First ImpressionsThe employee are very rude and disrespectful including the general manager.
ALANSA M | First ImpressionsMy experience was really great with everyone of the staff members, they were all fast, friendly and attentive with all my needs; boxes, truck rental’s, and multiple storage units The cleanest facilities I have ever used. Thank you, Denise D.
Denise D | Overall ExperienceIt was the end of the day when we got there but the ladies at the counter had smiles on their faces and were very welcoming. I rented a storage locker and as we went thru the steps it takes to do that she was patient and friendly and explained it all as we went along. I am an older women and electronically challenged but she didn't seem to mind even when I needed her to explain my phone to me. I left there feeling good. I would say my impression was that they were friendly knowledgeable patient and held themselves to a high standard of customer care. Nice people.
Kathy K | First ImpressionsThe lockers as what I got are a pain to bring your things up. And its super hot in the place you drip with sweat after hiking all your luggage up stairs. Where's the ac ?
Janece Q | Online Move InAmber and her staff made helpful accommodations for use.
Barbara S | Overall ExperienceEverything has gone very smoothly.
Heather D | Online Move InStoring my things with U haul of Longview was a good experience always were willing to help if I had any issues will use them again in the future if I need storage in the area Thank you.
TOMMY J | Overall ExperienceI've had several units with U-Haul through the years, it's conveniently located, easy access, and great customer service
Kimberly M | Online Move InLove renting from you guys. Well maintained facility easy access very friendly
Jaime S | Overall ExperienceEverything was excellent! The staff is great and friendly. I would recommend to anyone I know!!!
julie h | First ImpressionsIf ever I need another storage facility I will comeback to y'all! Thank You very much!
regina r | Overall ExperienceAmber and the rest of the employees were always professional I would rent there again if necessary thanks. STEVEN ALCID
steven a | Overall ExperienceThank you for allowing us to use your facilities it was a great help for us
Dorthea M | Overall ExperienceMy experience with UHaul of Longview, WA was a very positive experience. Should I have a storage need arise, I wouldn’t hesitate to use them again.
Marshall R | Overall ExperienceVery polite. Thank you for being there for me.
justina g | First ImpressionsSuper clean. Friendliest U-Haul staff I’ve ever Had. Prices very fair considering security and quality.
Steven R | Overall ExperienceIt was a pleasure renting
delbert w | Overall ExperienceGREAT....
brad j | First ImpressionsCustomer service staff was not as represented they would not show me policies and the pick up for equipment should be a person on duty so uhaul can be accessed 24 hours with out all the hassels. These franchises are well used all over the nation . They need more employees 24 hours especially night hours for check out or check in equipment.
Anna N | First ImpressionsI went to close out my unit la few days ago and was unable to get a refund to the remainder of the month. I truly needed that remainder back for other bills :( I deal with anxiety and wanted to close it out earlier but the snow and ice did not help matters. Q#4 is a yes and no answer.
Laura S | Overall ExperienceI liked the convenience of this location
dustin n | Overall ExperienceThe staff was really helpful and extremely friendly plus the prices are best I've seen. I'd recommend to everyone
Maria C | First ImpressionsThe Longview Uhaul was amazing! I was treated with respect and understanding when I explained my difficulty using my phone to upload pictures to return my usual. I had been worried and the owner was so kind and understanding.
Barbara A | First ImpressionsManager was rude. When I asked why didn’t get a call about card being declined was told didn’t have time. Shouldn’t wait 5 days and charge late fees and then sure had the time to send email afterwards. Told her I was going to empty it out and she said no refunds. So got most out and waited until day before was due again so they couldn’t rerent it and make extra money on it. Told her not a good way to treat people and she said that’s just the way we roll here.
jackie m | Overall ExperienceThey are great here!!! Honestly if I was out of the area, I would go out of my way to seek their services... they truly are THAT GREAT!!! I've used them many times & they are always so accommodating, friendly & professional. 10 STARS!
dawn i | Overall ExperienceIt's with a heavy heart ❤ I am saying "goodbye " to a crew of wonderful caring friends 💔😢 not just uhaul authorized personnel...taking care of your every need..take the time you customers out there, they are human beings, with feelings and families...look them in the eye, ask how there day is and if they need a hug, glass of water, cup of coffee... I will miss each and everyone 😢 of you..take care and be safe 💖 me and my crew
raynelle s | Overall ExperienceI want to thank Amber the general manager for helping with me changing my unit so i can afford it and not lose my stuff. Thank you
teresa f | First ImpressionsThey are better than sliced bread
Jon N | Overall Experiencethe main reasons that I moved my stuff was due to lights . i know alot people use to stay jn u haul units. And was told . thats why there was no lights. I look at that as someone in upper management is not doing there job. You have onsite cameras so its easy to moniture day and night. So if the door is shut for what ever you would determam to long. Check it out. Its storage not for doing art and crafts. Or sut and read or work on projects. ?. Theres many options. Keep in mind offering 24 hours access us nice. One big thing offering that. with lighting opens up a possible libility case do to injury ect.. Put more derect lighting across from each unit so the would have to be open and when you sign in that light comes on. When door opens. Or how everyou would determan when and how light comes on. Too many option. I dont like to cplain with out a positive respnse. Thank you jimmy campbell contact# 360 200 3002
JIMMY C | Overall ExperienceMasks shouldn’t be required, luckily they had some on hand.
Daniel R | First ImpressionsSuper easy, and very nice and helpful staff!
Mariah W | Online Move InNice place, has everything a person needs
John R | First ImpressionsLOVE OUR LOCAL U-HAUL! They really make us feel special and important. The local owner is AWESOME!!!!! Thanks for helping us with our needs. ~DJ & Dawn
dawn i | First ImpressionsOver priced for the amount of space
lonnie c | Overall ExperienceI almost had a heat stroke. It took 2 hours to get my 11 boxes into storage unit. I wished there was a water machine in the indoor buildings and in the office.
Josephine G | First ImpressionsIf we ever need storage space again we'll come back ..
chuck e | Overall ExperienceKeep up the good work!
randy h | First ImpressionsNot as expensive as I thought it would be! The Sale Associate I worked with was very knowledgeable and quick on the answers! And first thing I did was lose my key card in my unit... They gave me another one and didn't even charge me for it! So Nice!
regina r | First ImpressionsAside from having the rent raised twice in less than a years time & having my unit some how broken into & items stolen & replaced with other ones- yeah, its a GREAT facility. Only reason i rented from there was they were cheapest at the time. Not now.
sarai j | Overall Experiencethe doorway to the storage building is very poor; very difficult to get in and out with the cart due to the uneven surface
john a | Overall ExperienceFriendly staff. Liked storage units.
Julie H | Overall ExperienceThe only thing that I would question..is I've been told, if you are a credit card paying customer through online services you would get the 24 hour availability.. And I never did
Kandi F | Overall ExperienceHello, I’m not a good person to give a review, on some of these questions, about a storage facility. This was the first time I ever rented a storage unit. You might want to add a third option for your questions. Because, it’s not fair to expect people to only have either a, ‘Yes or No’ response. You will end up with a very unrealistic review and not receive an accurate response. The ONLY reason I did not click ‘No’ for some of the questions, is because of the employees that work at this facility. They are very nice, helpful, flexible and professional. I do not like ONLY unrealistic ’Yes or No’ answer choices. So, out of disapproval of your answer choices, I would have typically answered, ‘NO,’ to ALL of your questions on your questionnaire. It appears to me, that you want a unrealistic review. Getting a review summary that is askew, really doesn’t provide the U-Haul Corporation with much insight. Thank you, for giving me the opportunity to give you a personal response to your questionnaire. Deborah Butler Address: P.O. Box 4 Cathlamet, WA. 98612 Phone: 360-747-2191
Debra B | Overall ExperienceThe only thing I noticed was the lack of one person to answer the 4 people who called by phone. Felt bad because one person called three times within 20 minuts and was alaways on hold. But the aervice was great.
david l | First ImpressionsBeen with Longview WA UHaul for sometime now and my experience with staff has always been a wonderful experience. Always very helpful. I would definitely recommend UHaul to anyone or come back to use storage or equipment. Thank you
reneese l | Overall ExperienceNone
Catherine S | First ImpressionsThey didn't verify identity which worried me they also either use tonlie to me or are now ive been told for 3 years that the 24 hour access is available to anyone who sets up automatic payments and when I asked they said no we have to earn the trust of them to get that and im pretty put back over that. We have to earn your trust when we pay your wages hmm no thats not right. Second the unit I got this time is a 5x8 and 20 dollars more a month then my old unti which was a 5 by 10 and no one would tell me why. The facility inside the units smelled like urine and no one answers the call buttons on any of the intercoms. Highly dissatisfied this go around
charity j | First ImpressionsThe unit was clean and dry. One locking slide was damaged and we could only use one lock on a large unit (instead of two), but no damage or theft occurred to our belongings/unit in our short 6-week rental period. Access was a tight fit for big trucks or trailer, lots of waiting to access your unit. Overall a good option for a stopover between houses/move. Our 10x20 fit most of our belongings for a 3 bedroom house.
Gretchen H | Overall ExperienceQuick and easy renting a unit there is probably the easier then grocery shopping
Nicole C | First ImpressionsLongview U Haul is the best in the world,,, fact
Jon N | First ImpressionsSafe and clean. Nice staff members.
todd o | Overall ExperienceCarmen went above and beyond. She was amazing. Thank you Jimmy campbell
JIMMY C | First ImpressionsStuff was rude after I told them I can’t wear a mask, they told me I have to leave. Now I am with a better storage unit, never go back to Uhaul again!
folrian l | Overall ExperienceI rented this unit online, so didn't know it would be upstairs. Also had to climb Up a ladder to get into a 2 foot entrance, due to the beam coming through the ceiling right above the entry of the unit. The cherry on the cake is to open the unit and A huge puddle in the middle. The ceiling looked like it had been repaired many times, but never correctly. I feel so horrible for the peron that has stuff under this unit being wood floors. employees were very nice and friendly. Went somewhere else due to them not having anything under $90 that's dry.
Christina H | Overall ExperienceI was told I had a unit reserved that matched the size of my moving truck, when I arrived they had 2 units reserved and neither were big enough for my size truck load.. I had no choice but to find storage else were to help fit my belongings
RICK W | First ImpressionsUnit was very small but was all that was available. The ceiling is just a piece of plastic that covers about half of unit and the rest is exposed nails and some kind of spray insulation or something. The hallways and unit were not cleaned or maintained. I'm not when the halls were last swept or mopped as they were filthy. The mouse or rat trap was very large and kept falling apart. Access into the unit was horrible. Only one door usable when we arrived and so had to move things hundreds of feet down a narrow hallways then to the left and the units door swings out so you have to close it to get past it then open it and try and angle your larger belongings in. When moving out there was water dripping down from the roof in the hallway just a few feet down from my unit. This place is in serious need of maintenance, upkeep, and repairs. Would not recommend at all.
Nadara C | Overall ExperienceEverything went smooth, staff was very helpful with everything
chuck e | First ImpressionsStaff was helpful and friendly. We got a brand new storage space. Very clean and secure.
Colleen h | First ImpressionsOverlock should be removed the day customers pay rent. Customers should NOT be allowed to live in units or block doors when others are trying to go in their unit. There’s often kids playing in between buildings while parents do god knows what in their unit. I urge you to look at NW self storage in ridgefield and camas That’s how a facility should look and be run. I don’t feel unsafe accessing my stuff. Staff is helpful and never rude. Property is clean
tiffiney k | Overall ExperienceStaff at this site were professional and friendly. I never had any issues. I would use this location again. The prices were reasonable and I never had to worry about my belongings.
Michael B | Overall ExperienceI apologise... Last night I was supposed to meet my ex there at 4..to move my belongings out of his storage into mine but he didn't show until 9:30. I went out at 9:58? Then thought i left my bank card by storage door entrance. . And by the time I got to the gate..it was 10:00 on THE NOSE. And I had to lock my bike up by a inside pole.. And jumped the side gate... SORRY lol
Kandi F | First ImpressionsTaking advantage of their offer for a free unit with a truck rental was a huge money saver. Just be aware the rent is due 30 days from move in, not the end of the month.
Dani D | Overall ExperienceEveryone was very helpful and very friendly. They all know exactly what customer service is all about. Went above and beyond to help.
Ron J | Overall ExperienceEverything was quick, cheap, and easy. Amber was extremely helpful and did her job proficiently. I appreciate employees like her and she should get a raise🙂. Couldn't have gone any better. Thank you!
CHRISTOPHER P | First ImpressionsI have in the past I do now and I always will recommend you haul to all of my friends and family who need storage or to borrow a truck trailer or tow dolly I have had excellent experience every time I have ever gone through U-Haul thank you
jc w | Overall ExperienceNone
Mechele l | Overall ExperienceAmber is amazing even through a very rough year she was very helpful and understanding.
JANICE B | Overall ExperienceThey're Fantastic ,, The greatest ever in my life,,,
jon n | Overall Experience10$ extra for 24 hour access. that's a crock of _hit.
Ryan S | Overall ExperienceI found a unit closer to my home. You guys were great! Thank you
ERIN A | Overall ExperienceEasy and convenient. The facilities are well kept. And the staff is helpful and friendly.
todd o | First ImpressionsStaff was very accommodating & friendly. Was in & out of there quickly.
ELIZABETH S | Overall ExperienceI applied for a unit. The staff made things really quick and simple I was able to get everything moved in on the first day. Really convenient
Joshua B | First ImpressionsMost miserable move in at a storage ever. Only one door that could be used and it was way far from my unit. I was told 64 over the phone for the unit and upon arrival told 99. It was a very tight area to maneuver a 26ft uhaul. The only door that was allowed to be used locked and said that I wasn't signed in so had to go out and sign in again then trek all the way back and down the long long hall to put the lock on. The floors were filthy and the huge rodent poison trap kept falling apart. All around will never suggest this place for storage. The ceilings in the units are all exposed nails and spray insulation with a flap of plastic over about half of the unit.
Nadara C | First ImpressionsI would recommend U-Haul to those needing a storage facility or any moving equipment needs. The staff was always friendly and helpful. I would like to thank Amber Orr especially, I was always greeted with a smile. Thank you. Storm Johnston
Storm J | Overall ExperienceAlmost no lighting near our unit. Had to bring a flashlight to see.
Tracy C | Overall ExperienceThe staff is great. I watched one clerk deal with a very very very obnoxious customer and towards the end not even the most experienced worker would have been able to keep their cool. But she was calm and didn't even show a hint of irritation even though we all knew it was there. My problem with this facility is the fact that for one there is no elevator to the second floor. What if you have really heavy items. There should be something in place. My second concern is the second story storages on the second floor. Climbing those rickety stairs with heavy objects is a unbelievably dangerous and unnerving task.
shawna s | First ImpressionsSuper friendly
christopher m | First ImpressionsVery friendly, helpful, & fast check in . & return of equipment. Definitely would recommend them.
CRAIG L | First ImpressionsAlmost impossible to reach by phone. Not very helpful staff. Nothing but problems with access codes and things because people didn't bother to set me up properly. My storage unit leaked and the resolution was to use tape to hold the sagging insulation material up.
Kennedy M | Overall ExperienceWas only there 3 months but everyone I had contact with were very respectful and professional. Would definitely recommend.
vicki b | Overall ExperienceStaff was friendly and helpful. Was a very quick process to rent a unit.
heather w | First ImpressionsThey were very helpful with everything and very polite thank you
ray v | First ImpressionsFriendly service. Thank you
Amir M | Overall ExperienceI will only do business with them
Kelli S | Overall ExperienceWe needed to temporarily store some extra furniture and found just the right place at UHaul. Great staff, easy access and it was clean.
STANLEY R | Overall ExperienceVery friendly and flexible
Brayden D | First Impressionsna
TERESA S | First Impressionsthanks for letting me use your facility to store my stuff while I was in the moving transition. Thank you for helping move my stuff from one unit to another I really appreciate it...
craig w | Overall ExperienceHelpful staff
Josh R | Overall ExperienceThe check-in/check-out system using the card is really a pain. There's also homeless people in the buildings with their stuff everywhere. I moved my stuff to Iron Gate Storage which is way better.
steven g | Overall ExperienceThank you for all your help with me getting me a bigger storage unit & using a truck to move it I really appreciate it very much....You guys Rock!!! Thank you again!!!
craig w | First ImpressionsVery honest and respectful!
amanda r | First Impressions.
Dawndi M | Overall ExperienceI found most of the staff friendly, helpful, and polite. I have been a customer off and on for 30 years, and under Amber's supervision at U Haul , I have never had a single reason to complain.
BILL C | Overall ExperienceThank you for leaving the lock inside the unit!
Joseph W | Online Move InEverything was fine.
Alan S | Overall ExperienceThe best u haul in town..no matter how busy, you recognize each person. Your help is forever grateful in making my transition so easy...thank you.
raynelle s | Overall ExperienceNo matter how busy, you make each person feel appreciated and welcomed. My needs were on your radar, I called everyday for a larger unit..and rec'd notice in between my calls. Happy new year to us
raynelle s | First ImpressionsWorked well for us! Thank you!
lynn d | Overall ExperienceStaff were quick to help. Thank u.
James W | First ImpressionsVery helpful in person, as well as when I called. Each staff member had the answer I was looking for, and I spoke with I believe 3 or 4 different ones. Very happy customer, Renee McBride
renee m | Overall Experiencegreat place to store stuff & what not but the price I could not afford anymore
CRAIG W | Overall ExperienceIt was good!
donald b | Overall ExperienceOutstanding! Very professional, courteous and helpful! Extremely willl run site. Thank you for your support! S. Noce
Steven N | Overall ExperienceThe facility was super clean an taken care of but the employee that I worked with had sour attitude. I just suggest bringing up better customer service and stress it to all employees.
dani b | First Impressions*
Pamela M | Overall ExperienceNice an friendly
terry c | Overall ExperienceHallways were automatic lighting but the lights would go out while I was working inside my space and I would be in the dark until I went out in the hallway and triggered the auto switch. Not safe.
barbara p | Overall ExperienceI have rented a space from them twice in the last 2 years and have never had any problems with them.
christine b | Overall ExperienceAll staff is very helpful and friendly .We will use Uhaul in any future moves or storage needs .
Michael S | Overall ExperienceWhile the staff and actual storage room continued to be very good, the access gate has been disabled for several weeks. This reduced security and caused inconvenience. No indication of repairs planned
Tim W | Overall ExperienceI paid rent for 10 years, all the rate hikes, paid the ridiculous late fees when i was late. In all over $6000.00 and they wouldn't refund my July 2019 rent when we moved out on the 1st.. FU uhaul!!!
BRYAN B | Overall ExperienceThank you for your wonderful service. We were very pleased with our units.
samuel p | Overall ExperienceI think if someone emails you that you should email back I told you when I could pay and you still charged me the 20 fee so instead of paying 29.95 I had to pay 49.95 so I packed my stuff up and left
tasha u | Overall ExperienceI've had this storage unit for many years, and have had a very good experience every time I've go e to the site. Thank you for taking care of our storage needs.
cynthia g | Overall ExperienceU~haul is great!
JANICE C | Overall Experiencethe staff has been exceptionally helpful no matter what I have been asking. I have recommended them to several others
Gretchen P | Overall ExperienceEveryone was very helpful. We had an at ease travel. Made everything great!
Patricia C | First ImpressionsCustomer service representatives top notch/ in helping me understand everything they r quality 10 employees/ prices excellent and affordable thank you
charlotte p | First Impressionsvery professional!!!!!
James H | Overall ExperienceTake cared of my every needs
Javier R | Overall ExperienceThey will raise your rates every 6 months until you are forced to close the account. I asked 3 times in 2017 to have due date changed. Eventually told process was so complicated that manager refused.
adam s | Overall ExperienceEverything was good, friendly, helpful staff no problems.
Steve M | Overall ExperienceThey are always very helpful.
RHONDA G | First ImpressionsThe staff and services at this location are amazing. They go above and beyond! Thank you for the many years of professional & caring services, it has truly been appreciated
RHONDA I | Overall ExperienceWhere very helpful
jeremiah w | Overall ExperienceMy box arrived from Denver split out at the back bottom corner and no one why? Asked if maybe it had been dropped? “No it wasn’t dropped”. Then why is it splitting? “We don’t know”. Ugh!!
Christine W | Overall ExperienceEverything great no problems.
Steve M | First ImpressionsOur unit got broken into, and amber was amazing. The staff was trained, sympathetic, and understanding. They went above and beyond to help us out.
Alexa s | Overall ExperienceVery helpful and great customer service
kimberly b | First ImpressionsI would give the facility an excellent rating except for the homeless hanging around. It was explained to me they could be there during open hours, but it's still a very uncomfortable feeling.
lynda c | Overall ExperienceEverything was great! 15 years of service and no issues!
ROBERT T | Overall ExperienceAmber is the best ever!
Todd L | Overall Experiencelargest in area, convenient location and easy entrance access.
daniel b | Overall ExperienceThe ladies that came up from Vancouver were amazing! Kind and flexible! Can park on a dime and always cheerful!
Ginny K | Overall ExperienceAt the Longview UHaul, I encountered specific problems with the morning cleaner, which have been documented. However, the mgmt., especially Amber, were very responsive and treated me very well.
Robert P | Overall ExperienceI used the UBoxes, meeting my needs well. The ladies who delivered, picked up and moved them were exceptional. They were kind, flexible, great at parking the boxes in the smallest space! Great!!
Ginny K | Overall ExperienceGreat customer service. I've used this facility once or twice before and have always found the facility clean and well maintained. Staff is courteous, friendly and professional.
KRISTINE M | Overall ExperienceOverpriced. Employees saw me as a burden.
scott s | Overall ExperienceThanks for a great experience!
rob b | Overall ExperienceEveryone very nice and friendly and helpful when I needed any help thanks to each one of you
PEGGY G | Overall ExperienceYour truck/fork lift delivery team is the absolute best.
Ed S | Overall ExperienceGreat experience on both ends. Agents very nice many thanks to Joseph Lynnwood and CJ in Longview. Ive always used UHaul and will be a loyal customer for life. Sincerely, Steve P.
steve p | ReservationGreat deal of confusion in your organization had someone show up to pick up before I was ready even though I had spoken to several representatives clearly sating that I would notify when I was done.
Fred W | Overall ExperienceStaff was very helpful. Convient location. Affordable units
PHILIP D | Overall ExperienceThe pods were awesome!
Eric C | Overall ExperienceIi was very pleased with both the staff and the facility
raymond l | Overall ExperienceA bit spendy for the 5x5x8 but everything else was perfect. Thank you. ☺️👍
tracy h | Overall ExperienceStaff at Uhaul of Longview (Oregon Way) is always friendly and helpful!
Edna H | Overall ExperienceVery friendly will miss having a storage
jasmine t | Overall ExperienceI never visited the Longview storage facility; I had the u-box delivered straight to my home. Serve was great!
sarah h | Overall ExperienceGreat
renee j | Overall ExperienceVery accommodating on short notice. Road Side assistance (Carl's Towing) was speedy and friendly.
Caleena P | ReservationI was out of the storage on the July 8th and I was there and checked out and they really didn't and I was payed ahead and the person that waited on me didn't check me out you owe me money
mary g | Overall ExperienceThis is an exceptional UHaul facility!!
lauren j | Overall ExperienceHorrible guest service and treatment over the telephone. Customer service representatives on the corporate level helped out a bunch though. Though I did get charged for a furniture dolly. Never got.
John W | ReservationIt was very stressful and unorganized. I don't have enough room in this box to give you a detailed description of everything that went wrong, which makes me feel like you don't care about my feedback.
Shannon M | Overall ExperienceGreat device
LAURIE D | Overall ExperienceA little disconcerting to have rates increased two times in 6 months. I understand the issue, however should have considered when increasing the rate the first time.
kathy b | Overall ExperienceWill be returning to rent trailer to complete our move from California. You giys have been wonderful.
lewis r | Overall ExperienceStaff was great. Service was above the norm. Will use again.
kenneth h | Overall ExperienceThe staff I dealt with was courteous and friendly. I would recommend it to any one seeking storage.
patsey k | Overall ExperienceThe reservation line sent me to the wrong location for the truck and the storage unit. The hours for storage between locations differed significantly. Closing at 7 or 8 pm is too early for storage.
Karen S | Overall Experience