Customer Reviews for U-Haul Storage of Manchester West

1275 reviews

53-71 Spencer St   Manchester, CT 06040
(Next to bowling alley)

(860) 432-9112

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(860) 432-9112

53-71 Spencer St
Manchester, CT 06040
(Next to bowling alley)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The staffs in this location are very arrogant. They left couple hardboard pack in the truck when I picked. I didn't notice that while picking. When I dropped the truck back they started arguing with me very rudely that I left that in the truck. Either they gave me a truck without cleaning or the cleaning person did not do the job properly. I used the truck only to carry 2 sofa sets. Those staffs were very arrogant. Also I would like to report that your fuel tank is not good. It is very very hard to top up the fuel.

Roopesh P. 
Rating:
5.0

-Very smooth from pickup to drop off -A clean truck -Friendly staff Thank you!

Chris D. 
Rating:
5.0

Parking area at the office is limited and difficult to maneuver. Great facility, great staff. I’ve never used a storage facility before, would definitely come back if I need one in the future. Thank you

Ellen M.  |  Overall Experience 
Rating:
5.0

The dimensions of the van didn't quite match what was advertised. For example, we thought we would be able to fit our full size mattress on its side in the van with ease based off the dimensions provided. At the end of the day it did fit, but we had to squish it in against the roof. If we had something more rigid, like a large cabinet or wardrobe, that we thought would fit but didn't, it would have been a much larger issue. This of course is a comment for UHaul in general and not the specific location we used. Overall we had a great experience and will use UHaul again for our next move.

MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

james V. 
Rating:
5.0

Nothing, everything was great!

CRAIG C. 
Rating:
5.0

They are the best! Love everyone there. So helpful, friendly and hardworking. Thank you.

Jodi H.  |  Overall Experience 
Rating:
5.0

A++ thanks to Angie and her team. Highly recommend this location. There are 2 gas stations very close by for an easy fill up too.

Chris D. 
Rating:
1.0

We had problems with the truck and I asked for a van they gave me a truck and than the truck they gave us had issues and nobody cared and we still had to pay

MICHAEL A. 
Rating:
5.0

It's been a while but this site was the best experience I've had. Good to have service like this under a stress sutuation

WILLIAM N. 
Rating:
5.0

Great staff. Great equipment. No problems at all. I highly recommend.

CHRIS D. 
Rating:
2.0

Improve everything about the rate. Don't know why you are charging money per mile and also need a full tank gas at the end ?

PRATIYUSH S. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
5.0

Everything was great, except for the fact that the person who returned the van before me brought it back almost no gas, which was an inconvenience

MAURA C. 
Rating:
3.0

The overall process was to complicated. The lock box was very difficult to get into. The steering wheel kept locking up, the door on driver's side was hard to close.

Penny W. 
Rating:
5.0

Excellent service, quick & easy drop off. Angie is great to deal with. Highly recommend!

CHRIS D. 
Rating:
5.0

Customer did not leave a comment.

ELISE C. 
Rating:
5.0

Customer did not leave a comment.

Madelin W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gianna L.  |  Overall Experience 
Rating:
5.0

I got exactly what I needed! Thank you so much!!! ❤️

Cindy I.  |  Overall Experience 
Rating:
4.0

Good place

Jermaine J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel N. 
Rating:
5.0

The staff at this location is excellent

Laraine P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YAN D. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY T. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

Zero. We had to extend several times and it was painless and seamless

JOSHUA C. 
Rating:
5.0

Some of the best customer service I have encountered! Despite being extremely busy, Amy (I think) was very kind and extremely helpful and informative!

MATTHEW P. 
Rating:
2.0

amy was amazing, very personable and changed my opinion about uhaul

TIFFANY H. 
Rating:
4.0

Ignition was a bit sticky on the 10' truck I had. A few times it took me several minutes of jiggling to get the truck startred.

Michael M. 
Rating:
5.0

Shawn Buell was very kind and helpful.

ANITA B. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

GLENWOOD P. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

LARAINE P. 
Rating:
5.0

Customer did not leave a comment.

Gillian C. 
Rating:
5.0

Thanks for this reservation...

DEEPAK V. 
Rating:
1.0

Rodent problem is terrible they ruined much of my clothing and other items. Storage did nothing to correct and told me too bad I should have purchased insurance

Ed B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Tanya M R. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
4.0

Customer did not leave a comment.

DAVID F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Migdalia P.  |  First Impressions 
Rating:
2.0

The Manger there try to add more money over the normal amount we use so I'm not going there no more

MOHAMED H. 
Rating:
5.0

Staff was friendly and helpful. Everything went smoothly.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

VENZIE E. 
Rating:
5.0

Customer did not leave a comment.

KENNETHWARREN JR S. 
Rating:
5.0

Angie and her team are always on the ball..great place

SCOTT B. 
Rating:
4.0

Excellent customer service! Cargo van smelled and should have been better cleaned.

PAUL R. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

I enjoyed working with you people

Betty Y.  |  Overall Experience 
Rating:
4.0

Add a fold up step or tuck under step in addition to the step up for us older folks that are shorter. The step was too high.

Sandra M. 
Rating:
5.0

I had a very pleasant experience with the staff and the facility..

Tracy M.  |  Overall Experience 
Rating:
4.0

Better parking situation.

JOAN W. 
Rating:
5.0

Customer did not leave a comment.

SCARLET H. 
Rating:
3.0

Too expensive for the time I had the van

BRIDGETTE K. 
Rating:
1.0

The manager had breached the contract and limited my access to the unit,BEWARE OF THIS MANAGER SHE'S A DIRT BAG, BUT THE OTHER STAFF ARE VERY PROFESSIONAL AND KIND, I recommend you go to Oakland st instead all the staff there are great

GEORGE S.  |  Overall Experience 
Rating:
4.0

Service was excellent. Owner/staff friendly and helpful. While the truck was clean, the suspension/steering were showing its 120,000 + mileage. Took some effort to keep the truck going in a straight line as the handling was "sloppy".

PAUL V. 
Rating:
5.0

The staff/owners are so nice and courteous! I have rented vehicles from them several times. great service...with a smile!

WAYNE R. 
Rating:
5.0

Maria and Amy are amazing!!

Patricia M.  |  First Impressions 
Rating:
1.0

Person at counter was extremely rude

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Angela went out of her way to be friendly, helpful and accommodating.

Robert D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
5.0

The staff were very friendly and helpful. They went above and beyond to make sure the unit was clean and ready for me.

Judith G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL D. 
Rating:
5.0

Rates are very high while checking in online. Also gas charges for additional milege are also very high.

SEKAR G. 
Rating:
4.0

Customer did not leave a comment.

HULYA K. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Evelyn R.  |  First Impressions 
Rating:
5.0

We intentionally chose this uhaul over one that is a mile from our house because the staff is so incredibly kind, polite, helpful etc. it was truly a pleasure. Give them all a raise. I'm a manager. These folks are keepers. Brand new van too. We'll be back!

MATTHEW D. 
Rating:
4.0

Customer did not leave a comment.

Jodi H. 
Rating:
5.0

I always use this facility for my truck rental needs. The service is always friendly and efficient. The trucks I've rented have all been in good shape.

John K. 
Rating:
5.0

Nice people

JOSE B. 
Rating:
5.0

Even though I used the online check in - the woman working STILL helped me answer my questions & went beyond to make me feel safe and comfortable!

Emilynn H. 
Rating:
2.0

The truck had a very bad smell to it

Franco I. 
Rating:
2.0

Have designated locations for rental share. Box for keys during store hours. The staff were both busy with customers so I used the key slot, which is to say I threw the keys on the floor and left.

Cody H. 
Rating:
5.0

Very helpful staff, thank you for all your help!

jose C. 
Rating:
4.0

Had a brand new cargo van...very comfortable and the people were very nice and efficient

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS M. 
Rating:
4.0

My only comment relates to the limited space in front of the building, caused by the site topography. Have used this location before and would again for a van/truck rental. Maria is very pleasant and helpful.

David C. 
Rating:
5.0

Conveniently located

Israel T. 
Rating:
4.0

The lot is so small! First time there a Class B truck was in the drive way, and it filled it up. I just kept going, came back hours later. Finally got in.

Christopher G. 
Rating:
4.0

Parking lot too small. Would recommend other location in Manchester.

AREV Z. 
Rating:
4.0

Customer did not leave a comment.

Latonya H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

Everyone was very helpful

Jazmine O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELODY T. 
Rating:
5.0

Customer did not leave a comment.

EDNEI F. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
5.0

Angela is wonderful. The ladies I met that night were wonderful too. Everyone is helpful.

JODILYN A. 
Rating:
5.0

Terrible service!!!!!!!!!!

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

I went over my limit of time I could have the truck due to my ignorance and they where amazing at understanding!!!!!

Vicki B. 
Rating:
5.0

Angelo and her staff were the nicest and went out of their way to accommodate you. The best customer service I have ever experienced. I recommend this spot to anyone! Great people!

RICHARD C. 
Rating:
5.0

everyone was very friendly and accommodated all my last minute changes. great place!

Joseph M B. 
Rating:
2.0

I would not recommend coming here. Workers were very unprofessional and rude. At the time of dropping off the truck, directions were very unclear about where to park the truck, etc. I am moving for the first time, I've never rented a U-haul before. I asked simple questions and nothing but attitude I thought dropping off the truck would be easy, I hand them the keys and that's it. But they made it very difficult and confusing for no reason. I made sure the tank was full and I brought it earlier than I was supposed to, yet they made me wait there for some reason? Seemed to me they didn't really know what they were doing. Don't come here. Customer service needs work.

RENAE E. 
Rating:
3.0

The trucks were all in terrible condition. I advised the representative of my long drive and after trying a second truck because the first had problems I still ended up with a truck reflecting a check engine light and tire pressure low. Not the safest for a long commute. I probably won't ever come back to this location.

KEYLA V. 
Rating:
5.0

N/A

Louis B. 
Rating:
5.0

Excellent, professional service! The best I have ever had at u haul. I highly recommend this location.

karen S. 
Rating:
4.0

Customer did not leave a comment.

Marriece Lamar R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA W. 
Rating:
5.0

Customer did not leave a comment.

Miguel D. 
Rating:
5.0

Customer did not leave a comment.

Kazi R.  |  Overall Experience 
Rating:
5.0

Need more parking. The staff both over phone for initial booking and in person for pickup with helpful and pleasant.

SANDRA D. 
Rating:
1.0

When I arrive the UHaul location they said, my reservation is not correct. UHaul made it one way and they can't give me truck but I have confirmed reservation where pickup and drop locations are same. Then they mentioned they will give me 15 inch truck, after waiting 15-20 mins I got 10 inch truck key only. When I check, mileage is not correct (6k+ difference) and air indicator ON. Again they took another 15 mins to correct it. When I return also, they charged me for 2 gallons where it shows 7/8 fuel. They are not customer friendly also. I never had this much worst experience with UHaul, I had five star experience with UHaul so far but not this time. Overall I will never book again and do not recommend UHaul to my friends.

RIYAZ S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO N. 
Rating:
5.0

N/a

Louis B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

This is the best UHaul rental I have ever used. They are friendly, knowledgeable, and the equipment is always ready and clean when I show up. I've used this particular store several times and will always use them

PATRICIA S. 
Rating:
2.0

Reservations for van. Upon arrival was told. Other staff took all van keys home.

GERALD H. 
Rating:
4.0

I had a really good experience from start to completion. The one issue I had was with the truck's passenger side mirror. It seemed to be welded which made moving it almost impossible. I had never experienced that before. There might be a reasonable explanation for it but that could pose a problem for less experienced drivers.

Kelvin L. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
1.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Over all good place to rent a storage unit. The thing that is missing is the access to the dumpster. I was not allowed to put any of my broken down cardboard boxes and swept up items after move out into the dumpster. So I was left to cart it out myself.

John M B.  |  Overall Experience 
Rating:
5.0

There was a water leak at the base of the units' door. It wasn't fixed while I was renting the unit. A maintenance individual looked at it, but it never got fixed. I explained where the issue was, and was told that they will look into it. Other than that, great exoerience, great staff.

sal f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DON L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC T.  |  Overall Experience 
Rating:
5.0

No issues

MIRIAM M A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  First Impressions 
Rating:
5.0

Staff was very friendly and Angela went above and beyond to make sure our needs were met.

Pedro M.  |  First Impressions 
Rating:
5.0

Angela and her staff were great to deal with. I rented a storage unit, rented vehicles several times, and bought a lot of supplies from this location over the last 9 months. It was all good.

Allan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sal f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tracy M.  |  First Impressions 
Rating:
4.0

I moved from an 5x10 to a 10x10, and it was only a few units away so it was a very quick and easy move.

Stephanie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

I did not know that you have to pay EXTRA for entrance after 10pm. Wtf? And why is there a giant rodent trap in my space?

Matt P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

GARY M.  |  First Impressions 
Rating:
5.0

Everyone who works there is fantastic! Thank you!!!

John M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald T.  |  First Impressions 
Rating:
5.0

The customer service representative I worked with was super friendly and did an excellent job working through various issues for me. She was very knowledgeable, patient, and kind. Thank you!!!

Marla M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES B.  |  First Impressions 
Rating:
4.0

Information about move-in was confusing or unavailable. A lot was unclear about how things work at this storage facility.

Christianne A.  |  Online Move In 
Rating:
5.0

Everyone is very nice, friendly and helpful!

John M.  |  First Impressions 
Rating:
5.0

The facility is clean. The staff is very friendly and helpful. An overall great experience

Steve F.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top