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Mallory o | Overall Experience
Customer Reviews for U-Haul Storage of Melbourne
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was moving out of my storage unit and moving my items into U-Haul boxes to ship across state. Terran the general manager went above and beyond. I was very upset because I had found mold all over everything in my unit. She was understanding and explained what I should do. It did not end there, the day continued with things just not going right Tarren, was there to answer all my questions and help me get through my day. It was a very stressful day and your general manager help make it as easy as it could be she went above and beyond and made a horrible experience much more pleasurable! I am still not happy that everything has mold over all over it and hopefully I can get some assistance with that.
Michelle E | Overall ExperienceThe facility sucks you can’t get in touch with anyone through the intercom
Stalin R | Overall ExperienceJust like everything else nowadays, it was a little pricy. But I’m a U-haul fan forever.
Brian G | First ImpressionsI got a bill for my monthly storage fee of $279 but as you know I moved out on the 4th so I will disregard that bill. There is a person named Eric that works where my storage is he is the best very funny ,helpful in all a very nice person.
janet h | Overall ExperienceI have had a storage unit everywhere I’ve lived for 30 years. I have never had to pay a fee to be able to throw my trash away. Never have I had my rate go up over and over. Never have I had someone in the office of the facility I am renting from enroll me in automatic bill payments without my permission. I did like that it was clean and had bathrooms.
CAROL P | Overall ExperienceI was One Hundred percent Satisfied with everything thank you Pasquale Varone
Pasquale V | Overall ExperienceYou could never find any staff and the prices kept rising is a trap.
Walter a | Overall ExperienceMs. Stephanie is AMAZING. Very attentive to detail and a very pleasant person. Idk why the office is closed on Friday, but I could do everything on line, so really not a big deal. Could use a little more room at the entry point for trucks towing trailers, but if you can drive, you wont hit anything. Spaces are clean, no cobwebs, no dust, plenty of carts to move your things with. VERY SATISFIED
Jason L | First Impressions2nd floor units suck. Maze like halls are way to narrow.. No lock inside as advertised. Luckily I had my own. Place is closed on a FRIDAY, WHY??? Couldntuse my one month free storage coupon and pulling a trailer inside the compound is challenging to say the least. Thank god for the internet rental, or I'd be out of luck on friday when I pulled up. If you pull in with a trailer and there's nobody there and you cant do the on line thing, good luck getting out.
Jason L | Online Move InStephanie was awesome, and so patient.
space c | First ImpressionsThis place may have the best customer experience and service that I have had. Tony is great, and all of the employees are polite and helpful.
william h | Overall ExperienceVery efficient and helpful
Donna g | Overall ExperienceThe whole process was great with the staff very helpful and nice, the only thing I would ask to change is the AC ones are not very kool at all l, a few times I went to my storage it was hot in there as soon as I opened the door to head to my unit!
Christine O | Overall ExperienceWhen we arrived at 9:15 we were told they were very busy and would try and squeeze us in. We had reserved a storage unit which was explained to us it was second floor, street accessible and climate controlled for $59.95. When we finally were waited on ( an hour after we arrived) we were told our unit was on the second floor but was stairs only accessible. We needed elevator accessible which we learned was $10 more per month. Once we entered our unit there was a rodent trap inside. We would like that removed. With this experience we were not happy. The only saving grace was that the employee who checked us in was very friendly.
John C | First ImpressionsIt started out good in New York State but when I got to Florida, everything went wrong. Especially the costs. For no known legitimate reason, prices practically doubled!
Bernard D | Overall ExperienceVery satisfied with our experience. Very helpful staff
Louise H | Overall ExperienceIt was a very pleasant experience...First of all I had rented the wrong unit so the lady at the desk was very willing to correct the issue.She was professional and easy to talk to considering I interrupted her lunch.Love the effort 👌
Michael A | First ImpressionsThis is a very clean and well constructed facility. It seems to be very secure, as well. It is very easy to get in and out of, without lots of turns. This is very helpful when hauling a trailer to load and unload items.
ROBERT B | First ImpressionsVery nice location. The staff worked with us to find the right size unit. Thanks for all the help.
Scott B | Overall ExperienceVery positive experience, the facility is very clean, the Staff are extremely friendly. I would recommend this facility anytime. Thanks Karin V
karin v | Overall ExperienceFrom the day I moved in my storage coming from Atlanta, Tony and his staff have made me feel welcomed to Florida.
Keith L | Overall ExperienceEach employee has a nasty attitude from management to sales rep all need refresher courses on customer services. I deserve a refund 2days renting they put a red lock on my unit reverse calling number on file. I arrive get alarmed & they said I needed a different lock! They could call why stop my access to the unit???
Ann A | Overall ExperienceDayton Ohio at Wright Field on Harshman Rd was absolutely wonderful and went above and beyond for us to make sure we had everything we needed ! Melbourne Florida storage and moving on Harbor City Blvd also did the same! Love U-Haul customer service! I’m not blowing smoke when I tell you they are the best customer service of ANY business I have seen in a long time! Keep it up !! It’s refreshing!
Karen S | First ImpressionsThere was a staffing issue and the manager made sure to communicate. It was extremely hot and great to see with the chaos that he took care of his employee that was working outside!
Lorena S | Overall ExperienceThank you for the space and time. It was nice to be able to call a number and speak with a person.
Ginger S | Overall ExperienceSeriously - I have never seen a cleaner, more fresh-smelling, well-lit, accessible storage facility in my life (I'm almost 70). It was climatized, and the temperature was always regulated, no matter the heat or cold outside the building. My only complaint is that the unit itself had no interior light, which the manager pointed out during my initial tour, and who commented it was only one of a handful of units without standalone internal illumination. I found the pricing very reasonable, and have already recommended the facility to folks looking for storage, and will continue to recommend it when the opportunities arise.
Betty H | Overall ExperienceReception was better than we expected very friendly!
karin v | First ImpressionsNever felt better.
Bernard D | First ImpressionsNice friendly staff. Quick and easy
Michael H | First ImpressionsI had small issues, but nothing worth complaining about. I used 3 different storage companies, and U-Haul was the best. And the best price.
wayne m | Overall ExperienceI only had one disappointing encounter with one worker, an older African American woman who didn't listen well and kept rambling on about nothing. She used verbiage that was unfamiliar to me such as "Shuckin and Jivin". That day was a waste of my time, and the company's resources, and the possibility to make another sale from me, a long-time repeat customer.
Christian B | Overall ExperienceI used this last year to store my daughter’s things from her dorm room over the summer. Very happy so used them again this year.
Diane D | First ImpressionsDrove 1000 miles to get to my reserved storage, only to find the advertisement was misleading/false. Advertised on the Uhaul website and listed on the reservation contract even is that there are elevators and carts for use. Turns out these items are in all the storage buildings EXCEPT the one given to me. With my disability, there was no chance I could accept the unit. Staff was helpful and resolved the problem, but it took four hours to resolve. I almost spent as much time trying to get a storage unit as I did driving from Chicago!! Also, the unit I finally got is about 5 feet off the ground. They should put a notice so folks are aware. I had NO idea what I would find when I arrived and anything that was advertised just gave a completely wrong impression of the place.
Patrick M | Overall ExperienceThe whole experience has been excellent.
Angela S | Online Move InThank you for your professional!
Elizabeth C | First ImpressionsVG. Pleasant.
ABRAHAM P | Overall ExperienceThank you for all your help when it was needed!
James S | Overall ExperienceWith limited funds they helped me keep my belongings secure. With friendly staff and a unit of the right size for my needs
James S | First ImpressionsWas soupose to be 5x7.5 x10 but it's not so plz can u fix this
Stephanie M | Online Move InThey were very friendly with me! They even made suggestions to find help if I needed it to move my belongings when time came for me close my storage unit!
Bonnie B | Overall ExperienceNo issues renting storage or with the storage. When I tried to exit the space on 1-28 the office was closed and we were directed to go to the uhaul location up the road. When i got there there were three people sitting behind the counter only to tell me I had to drive back to the other location to get a picture. I went back on the 29th and they never asked me for a picture and had me checked out in less than a minute. EXTREMELY frustrating.
Chris C | Overall ExperienceTony , Manager of the Year.
michael w | Overall ExperienceAwesome staff- very helpful and willing to problem solve!
Brian H | First ImpressionsWas not told about the stairs. I thought I would have access to an elevator…..but NO. I am 64 and I could not even attempt the stairs. Online it indicated that you would have an elevator. Lady at location said stairs at that building. Had to go find another storage business and store my things. I will be contacting someone Monday about getting my money back.
vonzell h | Online Move InThe managers were gracious & helpful. Outstanding customer service!
Jonathan H | Overall ExperienceVery very helpful staff
Robert C | Overall ExperienceThe storage facility was very clean even thou there are NO trash cans any where … BUT there was a MAJOR ROACH problem in the surrounding areas & you could see them crawling into my unit!! Your cleaning/worker lady was very very nice but unfortunately getting rid of the roaches while I’m leaving is difficult & expensive for US! We had to spray bomb the Uhaul & my trailer & once boxes were in garage & furniture in house we’ve had to spray bomb the whole house 3 times …. Praying that works!! There needs to be a better means of y’all getting access/fines/evictions to “neighbors” who are storing food items that are attracting ROACHES & creating this problem. It should cost them, not their Goodwill neighbors!! Unfortunately they, once again, are the problem, and the reason for this bad review. Ending on a good note, Staff was very nice & helpful but way over worked. Give them a RAISE!!
Chance R | Overall ExperienceRoaches 🪳 paid for dumpster to be unlocked and it wasn’t ever and never was reimbursed at all I was charged for a month rent when I closed the account out and took my lock off I was never contacted at all back about reimbursement for the roaches that came in another’s unit and was so bad they where crawling all over the walls and floor when the tenants open there locker do not use this place u will be upset when u have to throw your stuff away due to poor conditions due to pest that u have no control over at all avoid at all cost seek other arrangements
andre j | Overall ExperienceGreat and friendly ppl
victor r | First ImpressionsEverything was terrific and the guys working there were very helpful, courteous, kind and efficient.
Kathleen W | Overall ExperienceOriginal assigned storage unit was upstairs with no elevator. Was not clear to me. Thank God Tony was onsite and able to assign me a different unit.
Bryan C | Online Move InFantastic staff. ALL very helpful. Staff made move fast easy enjoyable. Great people. Great experience. Super operation. Real customer service !!!
Robert C | First ImpressionsGive credit to Ken at the Babcock location, they were very helpful. And a grand applaud to the Habour crew, splendid team. Guys appreciate all your diligent efforts assisting from inception to end....gracious thanks!!! Keep up the customer service warmth! Blessings!
Joy K | Overall ExperienceUnit not ready for mr to move in
Ingrid E | Online Move InThe cart that was supplied for moving my stuff to the locker had a broken wheel. I believe it was cart #5
Bruce C | First ImpressionsFast, friendly service! Highly recommended!
Laura S | Overall ExperienceI booked this storage in Jan 2022 online. The confirmation email said I had to pay in person. I did not live near this facility and called to confirm. Upon arriving in May, I was informed that my unit was not available because I didn’t not leave a deposit. I was told I could’ve left the deposit when I called. Why wasn’t I informed of that option? I was stuck renting a larger unit for more money. Finding the unit was not easy and there was no one at the actual location to help. I never received an invoice online, but did receive one after my payment was overdue. When we went to empty the unit, there was a lock on it because it was “unpaid” after my husband settled the bill, the only person working stated he couldn’t leave the office to remove the lock. I rented this unit to store my daughters dorm stuff and encountered issues from day 1. I cannot imagine the runaround my daughter would’ve gotten had she been there alone. The unit itself was clean and had more room then we required but I will be looking into another location/ facility when her semester ends. I have used Uhaul services frequently at other locations with no issues but this one was unpleasant and unprofessional from start to finish.
Zoraida N | Overall ExperienceNeed more staff to expedite the process of getting a storage. The wait is too long.
Michael S | Overall ExperienceThe storage section was under staffed, and their was always a wait. I also had a very bad experience reserving and renting a 26 ft. truck, I contracted corporate office and spoke to a U-Haul employee that wrote up a report and told me that I would be contacted by a supervisor in the corporate office within 72 hours it's been well over 72 hours and I have not received any call back!
traci w | Overall Experiencesome minor glitches, but staff handled well.
Larry O | First ImpressionsVery friendly and helpful staff.
patrick b | Overall ExperienceStaff some what helpful
RAMON D | First ImpressionsThere was no lock in the unit.
Summer B | Online Move InCustomer service isn't friendly and they don't return emails
patrick C | Overall ExperienceI had a unit there for four years, and never ran into an issue. The staff were always there to assist, and were more than accommodating. Definitely a 10/10.
BENJAMIN W | Overall ExperienceNice facility Smooth transduction
Liz S | Overall ExperienceTony and his wife are the best quality people ever. Always friendly and professional. I would rent again from him no problem. 5 stars.
Gerard C | Overall ExperienceThere was no lock in the unit as promised.
Danielle L | Online Move InWe specifically paid more for a climate controlled facility because we had valuable items and due to medical issues we knew the storage would be for an extensive period of time. We were finally able to move our things yesterday which is we discovered mold on just about every single surface. And it wasn't just a little mold, some furniture pieces had to be discarded. We were so disappointed and in utter disbelief that we spent SO much money for climate controlled units whe we could have almost stored everything in someone's garage considering the good it did us.
Kim B | Overall ExperienceClean, convenient, and secure facility. Customer assistance, staff, owners were very helpful. Really appreciate the courtesy dollies provided, which were extremely useful. Would definitely recommend this facility for storage needs.
Clifford R | Overall ExperienceThank you, Lori, for solutions to a down-d at icing move. I appreciate!
sarah s | First ImpressionsTony McCart runs a great facility and looks after his cleunts.
Richard B | Overall ExperienceI used a temperature controlled unit for 1.5 years, always clean, always smelled nice whenever I would visit, never any rodents, they even built a shade awning between units for loading/unloading. Turned in my keys before next bill cycle and was very smooth. No complaints. Nice and simple.
Tory N | Overall ExperienceEveryone including the owner Tony were so Great and friendly. Moving is very stressful and Tony was able to guide me throughout the whole process. I was so impressed with how above and beyond this facility goes for their customers. Thanks again for your help everyone!
Dixaida V | Overall ExperienceTony, Mikey and entire staff were very helpful and considerate to me. Highly recommended!!!
James A | Overall ExperienceSeveral of my items were ruined by moisture & mold.
James M | Overall ExperienceThe staff that helped me was awesome
Cynthia D | First ImpressionsMikey was amazing and thank you for your Service once again
Jaquavious S | First ImpressionsI haven't moved in yet..lol
NICOLE S | Overall ExperienceLaurie was very helpful and knowledgeable on the questions I had concerning the facility. She was patient and made me feel at home especially when I had to leave the office to answer multiple work calls during my check in. The manager, Tony, was able to quickly answer an obscure question I had that Laurie and I agreed was hard to answer.
Adam W | First ImpressionsExcellent
Deana F | Overall ExperienceTony and his wife were amazing!! They resolved an issue out of their control and made sure I felt like a priority!!
Shane J | First ImpressionsExcellent overall experience!! Highly recommend!
claritha p | Overall ExperienceGreat customer service, friendly and welcoming. Clean, efficient, and so affordable! Truly recommend to go here:)
Tori M | First ImpressionsWill rent there again.
Javier R | First ImpressionsVery positive overall experience.
claritha p | First ImpressionsI had poisonous spiders on my bed frame for my adjustable bed. Also in a couple boxes. Other than that it was fine
PATRICK S | Overall ExperienceI needed to switch units upon move-in because I needed something a little bigger and with access to an elevator. Mike was extremely helpful and made the process painless. Thanks so much.
Megan A | Online Move InAwesome help from Tony and his team. It was a last minute need for us and they had a space available. Very appreciative!
Lee K | First ImpressionsI appreciate how practical it was. Just was a little uncomfortable this past week when i saw a shopping cart with someone’s goods in it, under the stairwell. And a random men setting in the stairway charging his phone. Made me very uncomfortable and I had to leave soon afterwards. The hallways have no cameras. I felt unsafe.
Lea T | Overall ExperienceMikey, the gentleman behind the front desk, was EXCEPTIONAL!
Kathleen H | First ImpressionsI rented two units from this business for about two years. Very professional and helpful.
SUSAN D | Overall ExperienceGracias por todo
REINALDO M | Overall ExperienceEverything went well staff helpful but very difficult to get thru on 800 #:& half the time on call backs when in que we were disconnected?
angela o | Overall ExperienceMikey was always friendly and helpful I’ll miss chatting with him about our past individual military experiences, great guy
Lance M | Overall ExperienceHad one issue with the gate card, but it was quickly fixed. Staff was very helpful
Archie D | Overall ExperienceMike and Zach we’re always friendly, kind and professional. If I ever need storage unit again they will be my first call.
Daniel D | Overall ExperienceExcellent experience!
vincent w | Overall ExperienceWith my schedule I need 24/7 access
Thomas C | Overall ExperienceTony and his staff are excellent. Very helpful in every way possible.
ANTOINE P | First ImpressionsEverything was excellent. Very clean even the bathrooms.
Antoine P | Overall ExperienceMikey was extremely helpful
Betsy H | First ImpressionsGreat atmosphere friendly staff and owners
JAYSON F | Overall ExperienceFriendly convenient and affordable
Daniel D | First ImpressionsStay as it is.
Edwin C | First ImpressionsMikey gives out misinformation and is abrasive to work with. The facility itself seems to be managed poorly as we were given a unit that had a padlock on it after changing from another unit that we were misinformed about and much more discomfort and bad service before we just walked out...
jason m | First ImpressionsI am appreciate I got stuff there and thank you 😊
Cynthia D | Overall ExperienceMikie was extremely helpful during our checkout. Thanks again
DAVID L | Overall ExperienceThe owner was very nice and very helpful. He went above and beyond.
LAJEANNA P | First ImpressionsThey weee very helpful
Donna g | First ImpressionsEasy to take care of what I may need.
NATHANIEL S | First ImpressionsMy storage unit rental and experience was fine while I was a paying customer. I always paid on time (Auto Pay) and never had any issues or reason to contact the office. Move out day: I swept out my unit, took my lock with me, went into the office to turn the unit back in and talked to "Mikey". I didn't have a balance as I was always up to date so he printed my move out receipt and I thought I was done & everything is good (I'm like the perfect tenant)... ohhh no, don't assume you will be done after like I did. I have received many calls from "Mikey" after my move out. A few days after I moved out I got a call from him angrily exclaiming that I left the lock on my unit and he couldn't rent it out to someone else. Hmm that seemed odd to me but I couldn't find my lock as I literally just moved and my belongings were in mostly boxes. I drove over there (30 Minutes each way out of the goodness of my heart) to find out there indeed is lock on my old unit. It was not my lock, my key didn't work and I ended up finding my lock at my house a few days later as I expected. I'm guessing either they rented it out to someone else and didn't keep record or someone is squatting. Neither of those issues are mine to take care of, prove to them, or investigate for them. Mikey wasn't done there after that huge mess up. He keeps calling and harassing me. I don't want to assume and be wrong again, but I have a feeling the office folk are bad at maintaining records. They have 0 reason to contact me. I have formally requested they stop contacting me as it is that bad.
Ian I | Overall ExperienceMikey was the best!
Denise M | Overall ExperienceZach is amazing! Respectful and honest towards us made this experience excellent and we were sad to go as well. Never really interacted with anyone else but the bathrooms were always clean and the facility well maintained.
Christopher P | Overall ExperienceMikey was great.
Christopher A | First ImpressionsStorage unit had pipes and other obstructions in the unit that made it less than optional to use.
William G | Overall ExperienceThe only issue that the unit I moved in to was really close to the road. It wasn’t easy to pull up and unload the 15’ truck without either blocking the gate keypad or the road into the facility.
Randy A | First ImpressionsI was ok with them
Jackson M | Overall ExperienceI waited for way to long for the staff to tell me that I could go to the other facility to get the keys to our unit. Then when I dropped the truck of I again waited longer then 10 minutes to be told to wait outside I will be right there. It then took another few minutes for the guy to come outside. So long in fact the other guy who was actually moving trucks got to me first.
Caitlin H | First ImpressionsNo long term retention program been there for 10 years. Staff always seems bothered when asking for assistance. Gate changed to card and never noticed and inconvenienced. Then randomly card stoped working. Staff never in office. Finally done and day of moving to another storage that is cheaper the elevator was out on 3/7 and staff offered no assistance and seemed bothered and told me I can always use the stairs. When I went back midday the staff said they can’t reach anyone so won’t be fixed today. Also I paid for help to move that and was unable to move that day. The staff did call that evening and said elevator was fixed.
PAUL S | Overall ExperienceI was promised a 7.5×10×10 only unit be offered was smaller than a tiny bathroom. I had a full 26ft truck to get as much in as possible into a unit. So after an hour wait in phone twice actually trying to get in touch with the uhaul who made thre reservation for us they found one in another city. It was a 10×10 which was perfect. The wait unfortunately was over an hour. With that said I lost over 4 hours dealing with that. I wasted 30 miles on the truck rental which cost new another 30 dollars when I returned it today. Then the manager at the returning store wad rude and very agitated. She should not be worrying with any customers directly she was very rude and non professional. That's another issue I will be contacting the President if Uhaul about her and thre entire worst experience I have ever had with Uhual. I rent trucks locally to pick up donations and distribute to families in need and all on my expense to help others. I will rent a truck this wk to deliver donated items from families who help me bless families with free donations. I am very very disappointed with our entire experience.
Kathy J | Overall ExperienceTruly a very easy process. Mikey was very nice, showed us a couple of different options and matched us to ours needs
edward b | Overall ExperienceUhaul is very clean. Great hours. Well lit. Helpful staff. I had a great experience using Uhaul for storage.
cheryl f | Overall ExperienceI found the staff to be exceptionally courteous and professional, answering all my questions and concerns. Excellent work!
Julia S | First ImpressionsWe had confirmed a reservation for ground level and size only to find out when we got here it wasn’t available. We were not happy with the smaller size on the second floor!!
John W | First ImpressionsEverything was fine but the office hours.
Gerard M | Overall ExperienceLori was simply amazing. Extremely helpful in getting our unit selected, then amazing when we knew we were going to miss office hour by 90 min during our drive to Fla. Mickey was kind and quick on our check out. Only recommendation is that any perspective client be warned the high humidity (due to the ocean) will degrade cardboard boxes even for a short stay in the uncontrolled units.
robert p | Overall ExperienceI am a 8+ year customer, who enjoyed having 1 & 2 units at a time, but all things must come to an end one time or another. Thank You for always keeping my things safe and climate controlled for over 8 years. I would highly recommend this store always. Thank You, Ronald Carroll D-101
Ronald C | Overall ExperienceVery unhappy with the climate control all my furniture has mold on it
richard g | Overall ExperienceEverything was seamless. Appreciate the 10% discount for Veteran's . Rooms are in very good condition. Staff very helpful and efficient. Facility very clean and seems safe and well maintained .
edward b | First ImpressionsGreat facility always clean and taken care of, the employees have always been friendly and helpful.
Edgar T | First ImpressionsTony was attentive, helpful and patient, took the time to explain all of my options.
eric w | First ImpressionsAwesome place. The employees were outstanding. I can't remember both of their names but Andrew was extremely helpful.
Thomas H | Online Move InZachary and Mikey are both very personable and eager to help in any way.
Reuel P | First ImpressionsGreat experience, facility well ran, employees positive and responsive to my needs/inquiries. Will use in the future if the need arises.
michael W | Overall ExperienceTony is amazing!! He has such a pleasant, positive, and entertaining demeanor. He brightened my day and I look forward to seeing him next time! What a wonderful person.
JESSICA S | First ImpressionsVery helpful. The manager was helpful and thoughtful. II am happy with the service...I have been goin g through tough times and the management has been thoughtful and caring. I am 93 years of age and appreciate all their help and understanding
Robert H | First ImpressionsI described the items that I needed to store and was given a unit that was too small. As my move in was after office hours I had to make due. It would be helpful if the storage experts were better versed on what fits in the units
MAXIMO B | First ImpressionsVery nice and helpful office personnel
Paula G | Overall ExperienceMy Mr mccart was very helpful in assessing my storage needs in these trying times . And Mikey is very pleasant to work with also
michael W | First ImpressionsMr Mc Cart was very helpful in helping me match with my room versus what I had to store in it .
ekim r | Overall ExperienceEvery one friendly and helpful.
JEROME S | First ImpressionsI had to change my unit multiple times even up to the move in day. I ran into the office and the gentleman got me into a bigger unit within a few minutes, added my lock to my first bill and I was on my way. It was so easy to get what I needed. I appreciate all the help with this!
Stephany W | Online Move InTony McCart was a real aset in making my moving and storage experience hassle and drama free. Thanks for all your help
michael W | Overall ExperienceMy family has used U_HAUL for several years and never had any issues. This time, upon closing our storage Unit, that was NOT the case. No receipt of closure was provided to our student, we had to call and ask for an emailed receipt. When calling, was placed on hold for 20 minutes and had to call back to get service. When we finally reached someone that would help us, then we found out, we had not been informed of non-prorated early closure. VERY poor customer service and we will not be using this location again!
ROGER H | Overall ExperienceVERY NICE,FRIENDLY and POLITE MANAGERS. WOULD RECOMMEND THIS THIS FACILITY TO EVERYONE!
Paula G | Overall ExperienceWhen booking my reservation online due to COVID-19 there were multiple problems with not only my contract for the day but the people waiting in line before me and the people waiting in line after me. My one way out of town rental was somehow scheduled as an in town rental, same issue with the people in line before me. I was charged an insane amount to correct uHauls mistake. The space that I had reserved for rental ended up being too small which they did swap out for another unit with no problems. I laid a pair of $200 Oakleys on the counter while doing my paper work, and somehow my sunglasses that I’ve worn everyday for 5 years and never misplaced decided to come up missing. This is Florida, you don’t just lose your sunglasses. They are a necessity. Due to the lack of customer service skills from not only my renting office in Fort Lauderdale and given my experience that I had reaching my storage facility and having to return the truck I will be doing a charge back on my credit card. If I had known I was going to be charged almost $800 to move 150 miles I would have used my own truck. Due to “coronavirus” and “social distances” I didn’t have a normal “talk to a person about my actual needs” issue. This experience has made me rethink using Uhaul for any future moving or storage needs.
LEE B | First ImpressionsMr McCart was a joy to work with. Took the time to expalin the benefits of the different storage options available. Facility seems very safe, secure, and well maintained. Especially like the idea of the barrel lock being requires to secure my storage unit. Makes me feel safe and secure. Highltl recommend this facilty and it's staff.
michael W | First ImpressionsLori was great
Zorrel C | First ImpressionsThe sales lady was very nice, answered any questions and helped me pick out the right size.
Robert D | First ImpressionsVery professional!
MELANY P | First ImpressionsIt was 95 degrees out and the first unit C198 had no number on it. Come to find out 10 minutes later it was out of order. Had to go back to office to find a ground unit. There was no ground unit or the size I wanted so had to get a second floor unit plus bigger then I wanted. 2 hours later I on second floor with bigger unit and paying more money. I whole trip with u-haul was messed up. From the hitch being put on to getting the trailer to the storage unit. The only good was the drop off of the trailer.
Connie D | First ImpressionsProfessionally managed. Excellent experience.
Dave R | Overall ExperienceThere was a major mix up with my unit between what I reserved with corporate uhaul and what was available at the facility and the owner of this site really went out of his way to provide me with a satisfactory outcome.
Mitzi C | First ImpressionsStaff are very helpful.
Matt L | Overall ExperienceWith the exception of the price, it's a bit pricey, everything was great. Glad to finally allow another person some storage time tho! Thank you for making it easy.
Stacy W | Overall Experiencefriendly helpful staff
la v | First ImpressionsI am extremely upset. I ordered a 10x30x10 climate controlled unit verified by email to arrive to find out that unit was not climate controlled and the only other available unit was 10x20x10 so I had to purchase an additional unit which is now going to cost me over a hundred extra dollars a month for 10-months While I wait for my home to be built. I don't have this extra money to be putting out and am extremely disappointed and will have to find some other arrangements at some point to store at least one units worth of stuff
mitzi c | First ImpressionsThe storage gentleman working was very kind and helpful. He was very gracious and sympathetic towards my horrible experience with the location next door at 438.
Tory N | First ImpressionsMicheal was excellent!!!!! Made the experience stress free and pleasant!
zerafa d | First ImpressionsThank you so much to U-Haul Moving & Storage of Mebourne facility staffs!
Douglas K | Overall ExperienceWhen I went to move out office was closed during office hours. Had to return to Melbourne (from Orlando!! 90 miles one way!!) just to remove lock and take pictures. Also, have not received confirmation of refund of over payment of storage unit rent.
Hugh O | Overall ExperienceThe faculties are very friendly and very helpful. Thank you very much!
Douglas K | First ImpressionsExcellent manager
Deborah C | First ImpressionsThe assistant Mikey Wagner was very nice and helpful with my move in....highly recommend using this location!
Matthew S | First ImpressionsThanks
Robert F | Overall ExperienceWe stored our belongings here for about 2 weeks while waiting for the house to be ready to move in. Great facility!
ELIZABETH M | Overall ExperienceConvenient location for me, helpful staff and easy access were all part of my experience. Having carts available to help move my things also was a plus. This is second time to use this facility.
Ester e | Overall ExperienceFriendly staff-absolutely. Helpful? Meh....
james s | Overall Experiencevery friendly and nice people......price is alittle high compared to up north...but the units up north are a lot older.... so I guess you get what you pay for
Donald B | Overall ExperienceStaff was very helpful. The facilities were very clean.
ELIZABETH M | First ImpressionsGreat Storage for a good price !
Assaf i | Overall ExperienceThey were friendly and helpful
Robert H | First ImpressionsKatheryn was great.. went above and beyond?
Linda J | First ImpressionsOwners Ron & Kathy were fabulous!
marcie b | Overall ExperienceA very accommodating facility and staff.
Michele F | Overall ExperienceEveryone was friendly and helpful. The until was clean and well kept.
JoAnn J | Overall ExperienceHelpful and friendly
marcie b | First ImpressionsKathy and Ron are wonderful, they made the rental process very straightforward. We have rented at other storage facilities in the past and by far this U-Haul location is our new fav!
gloria q | First ImpressionsThey were so nice and above & beyond helpful!
Austin L | Overall ExperienceThe billing system needs improvement. Assessing a late fee if you don't pay right away was annoying but working with Kathy was great.
John M | Overall ExperienceMr Ron & Mrs Kathy are the best. They make the process so easy and keep the place spotless. Love this location!
ALEXANDRA M | First ImpressionsRon & Kathy were extremely helpful and so so nice. They both went above and beyond and helped to make the rest of our moving process run smoothly.
Austin L | First ImpressionsThe UHAUL billing is dated - you should be able to pay any amount at any time...not on or after a certain date - a little antiquated to have to pay on the 2nd of the month if paying online.
Edyie M | Overall ExperienceRented there for about a year and a half. Never had any issues.
BRIANA P | Overall ExperienceThe mangers where pleasant and very efficient and attentive. I enjoyed meeting them. Thanks
Delores F | First ImpressionsRon and Cathy were very accommodating and helpful. It was a pleasure to do business with them and will keep them in mind for any future storage needs.
Dennis r | Overall ExperienceWonderful renting experience.
Brian F | Overall ExperienceThe facility team and customer focus was excellent and a model for others to follow.
Glenn l | Overall ExperienceKathy and Ronald have been the most outstanding people that I have had the pleasure of dealing with on this U Haul experience.
Rhonda S | First ImpressionsThe staff in Melbourne couldn’t have been nicer in assisting me with storage space as well as info about the area. Thank you for a great introduction to the Florida!
Lee M | Overall ExperienceIt is refreshing to provide positive feedback for every transaction w Ron & Kathy. Buying tape, locks, boxes, as well as renting a van from them.was much quicker and easier than other locations.
Janice Z | Overall ExperienceVery convenient and well-managed facility. Clean, safe and accessible. Staff was friendly, highly customer-focused and knowledgable. Excellent experience.
Barry B | Overall ExperienceN/A
lane d | Overall ExperienceThe only reason we left was our storage building was finally finished. Thanks for a Great experience!
STANLEY m | Overall Experiencethe csr didn't know how to enter my tax exempt forms to remove the taxes
Broken T | First ImpressionsRon and Kathy always made me feel welcome and were always easy to work with. They made my experience very pleasant over the last four years. Organized, clean and secure. Highly recommended.
PHILLIP. I | Overall ExperienceThe price for the unit we had was way over priced an we took our stuff out cause it over priced was very un happy
shelly r | Overall ExperienceThis storage facility is one of the best we've used. The management staff was very accommodating when we described the type of unit we were seeking. The facility was clean, well-lit, and safe. Great!
Peter K | Overall ExperienceRon was a pleasure to deal with as well as his wife- it just turned out to be too far from my final location. Thanks for all your help and local knowledge
John D | Overall ExperienceStaff was excellent and friendly. Wonderful experience over several years at the facility.
JOHN F | Overall ExperienceI had to file a claim because my unit had lots of mold inside. Had to throw away a lot of furniture and valuables away due to all the mold.
Tabitha G | Overall ExperienceVery helpful in setting up storage for next month- Thanks.
john d | First ImpressionsTerrible
JASON M | Overall Experiencewe have no complaints
GEORGE H | Overall ExperienceVery nice owners, place was clean and very accessible. I'll be back if I need a storage unit ever again.
Astrid R | Overall ExperienceThe facility personnel were very helpful in getting us set up for the temporary 2 week storage. The access and light of the facility was great and the place was very clean.
Iryll J | Overall Experience..
JAMES C | Overall ExperienceOther than we had trouble with credit card machine it was ok
shelly r | First ImpressionsI was very pleased with the service provided
Patrick G | Overall ExperienceGood experience. Appreciate the free month after renting truck for a local move.
jack s | Overall ExperienceThe site is clean and well maintained. The Managers, Ron & Kathryn Rea were very helpful in helping to select a unit that fit the needs of our business for storage of extra equipment.
radial i | First ImpressionsThe Staff at the facility was exceptionally kind and helpful!
tate E | Overall ExperienceThankful that Uhaul is always available when I'm in need if one.
aileen h | Overall ExperienceRon did a great job of setting us up.
Christopher A | ReservationVery nice.
William w | Overall ExperienceThe customer service was absolutely fantastic and I will be happy to recommend your facility in the future to everyone. Thank you so much.
MICHAEL S | Overall ExperienceEveryone was super helpful!
Evan B | First ImpressionsThis is a very clean and secure facility with the owners living on site. The staff is very helpful and helps with all needs.
David B | Overall Experience.
Michael L | Overall ExperienceKathy was very pleasant and helpful!
Paula G | First ImpressionsGentleman at the counter needed a smile but other than that it was a great experience.
Jared P | Overall ExperienceExcellent
CHERYL B | Overall ExperienceGreat service, friendly staff. I would recommend to family and friends
Constantine P | Overall ExperienceWas a good experience, didn't need your service anymore
MIKE D | Overall ExperienceGreat climate controlled storage w/carts to help move your stuff. I have trusted Uhaul w/all my moving/storage needs for 25 yes and my Dad trusted Uhaul for another 24 yrs before that, alway reliable.
Joseph S | Overall ExperienceSecond time I have used this location.Staff is great.
Kenneth B | Overall ExperienceI would rate this place as top notch. Access was easy and temp control was better than my home.
James M | Overall ExperienceWonderful staff very accommodating.
Robin S | Overall ExperienceIt was fast and easy to acquire a unit. Would do it again if the need arises
Robyn W | Overall ExperienceRan into some financial troubles whi my belongings were in storag at U-Haul the staff at U-Haul was very accommodating and working with me until I can get it squared away went above and Beyond
James G | Overall ExperienceAll great. Would use again if needed.
Austin B | Overall ExperienceNone
Arturo O | Overall ExperienceTony was a wonderful help! He came right out, unhitched our trailer, and we were back on the road within 10 minutes.
Holly O | ReservationNA
Kyle S | Overall ExperienceFelt like a bait and switch. Raised rates after 2 months
Steven B | Overall ExperienceExcellent service and friendly staff. Unit/building was well maintained and clean. Good, competitive prices. Highly recommended!
Josh B | Overall ExperienceThere was some bug infestation apparently from a dirty tenant but the over all conditions were very good.
paul v | Overall ExperienceCleanest storage facility I have ever been to!
Peter H | Overall ExperienceFor the most part everything was exceptionally good. Mary in Salem Ohio went above and beyond to accommodate us. The only problem was I was told my storage unit was 1st floor but wasn't.More hectic
mark k | ReservationWe've already recommended this place to people here at the marina!
DIANE R | Overall ExperienceThis U Haul was great folks worked with you & very clean
Richard S | Overall ExperienceGreat.
Vishal P | Overall ExperienceI luv how welcome the staff. is very nice and happy yes l use uhal every time thank you
Nancy J | Overall ExperienceNice place
WILLIAM C | Overall ExperienceGreat place and great people!!
Elaine K | Overall ExperienceStaff were very friendly and helpful. Hours were convenient and site was easy to access. Storage unit was very clean with no sign of insects or rodents. Well worth the cost!
CHARITY A | Overall ExperienceStaff were very friendly & accomadating, answered all my questions adequately. Would recommend this business to my friends. Nu
Barbara B | Overall ExperienceThank you!!
JODY B | Overall ExperienceFantastic service and friendliest staff
ADAM F | Overall ExperienceI paid 181.00 a month and insurance should have been included, however your roof leaked and I had mole and a whorped table and sofa and chair damaged from your leaking roof.
MARGRET W | Overall ExperienceThe management team is great and very helpful. The facility is kept nice and very clean. I will store there again if the need arises
WAYNE D | Overall Experience,
Tammy G | Overall ExperienceRon & Kathy are the BEST! Their management makes you feel like you're family. They're very helpful and professional but mostly friendly. They put you at ease and have your best interest at heart. thx
RON M | Overall ExperienceThis is my first experience using a storage facility. I was very satisfied with the service I received. The staff were very kind to me. Having two entrances was helpful. I would rent there again.
ESTHER M | Overall ExperienceRon and Kathy were great managers. Very professional and kind. They went out of their way to help us any way they could.
MICHAEL S | Overall ExperienceReally? I Have to make a comment?
Michael H | Overall ExperienceThe management staff was very helpful and knowledgeable. They helped me figure out exactly what size storage I would need. They went above and beyond what ANY other facility/company had provided.
JOhn G | Overall ExperienceStaff made me fell as if I was interrupting them. Plenty of other places to store items.
World ( | Overall Experience