Customer Reviews for U-Haul Storage of Melbourne

I was promised a 7.5×10×10 only unit be offered was smaller than a tiny bathroom. I had a full 26ft truck to get as much in as possible into a unit. So after an hour wait in phone twice actually trying to get in touch with the uhaul who made thre reservation for us they found one in another city. It was a 10×10 which was perfect. The wait unfortunately was over an hour. With that said I lost over 4 hours dealing with that. I wasted 30 miles on the truck rental which cost new another 30 dollars when I returned it today. Then the manager at the returning store wad rude and very agitated. She should not be worrying with any customers directly she was very rude and non professional. That's another issue I will be contacting the President if Uhaul about her and thre entire worst experience I have ever had with Uhual. I rent trucks locally to pick up donations and distribute to families in need and all on my expense to help others. I will rent a truck this wk to deliver donated items from families who help me bless families with free donations. I am very very disappointed with our entire experience.

Truly a very easy process. Mikey was very nice, showed us a couple of different options and matched us to ours needs

Uhaul is very clean. Great hours. Well lit. Helpful staff. I had a great experience using Uhaul for storage.

I found the staff to be exceptionally courteous and professional, answering all my questions and concerns. Excellent work!

We had confirmed a reservation for ground level and size only to find out when we got here it wasn’t available. We were not happy with the smaller size on the second floor!!

Everything was fine but the office hours.

Lori was simply amazing. Extremely helpful in getting our unit selected, then amazing when we knew we were going to miss office hour by 90 min during our drive to Fla. Mickey was kind and quick on our check out. Only recommendation is that any perspective client be warned the high humidity (due to the ocean) will degrade cardboard boxes even for a short stay in the uncontrolled units.

I am a 8+ year customer, who enjoyed having 1 & 2 units at a time, but all things must come to an end one time or another. Thank You for always keeping my things safe and climate controlled for over 8 years. I would highly recommend this store always. Thank You, Ronald Carroll D-101

Very unhappy with the climate control all my furniture has mold on it

Everything was seamless. Appreciate the 10% discount for Veteran's . Rooms are in very good condition. Staff very helpful and efficient. Facility very clean and seems safe and well maintained .

Great facility always clean and taken care of, the employees have always been friendly and helpful.

Tony was attentive, helpful and patient, took the time to explain all of my options.

Awesome place. The employees were outstanding. I can't remember both of their names but Andrew was extremely helpful.

Zachary and Mikey are both very personable and eager to help in any way.

Great experience, facility well ran, employees positive and responsive to my needs/inquiries. Will use in the future if the need arises.

Tony is amazing!! He has such a pleasant, positive, and entertaining demeanor. He brightened my day and I look forward to seeing him next time! What a wonderful person.

Very helpful. The manager was helpful and thoughtful. II am happy with the service...I have been goin g through tough times and the management has been thoughtful and caring. I am 93 years of age and appreciate all their help and understanding

I described the items that I needed to store and was given a unit that was too small. As my move in was after office hours I had to make due. It would be helpful if the storage experts were better versed on what fits in the units

Very nice and helpful office personnel

My Mr mccart was very helpful in assessing my storage needs in these trying times . And Mikey is very pleasant to work with also

Mr Mc Cart was very helpful in helping me match with my room versus what I had to store in it .

Every one friendly and helpful.

I had to change my unit multiple times even up to the move in day. I ran into the office and the gentleman got me into a bigger unit within a few minutes, added my lock to my first bill and I was on my way. It was so easy to get what I needed. I appreciate all the help with this!

Tony McCart was a real aset in making my moving and storage experience hassle and drama free. Thanks for all your help

My family has used U_HAUL for several years and never had any issues. This time, upon closing our storage Unit, that was NOT the case. No receipt of closure was provided to our student, we had to call and ask for an emailed receipt. When calling, was placed on hold for 20 minutes and had to call back to get service. When we finally reached someone that would help us, then we found out, we had not been informed of non-prorated early closure. VERY poor customer service and we will not be using this location again!

VERY NICE,FRIENDLY and POLITE MANAGERS. WOULD RECOMMEND THIS THIS FACILITY TO EVERYONE!

When booking my reservation online due to COVID-19 there were multiple problems with not only my contract for the day but the people waiting in line before me and the people waiting in line after me. My one way out of town rental was somehow scheduled as an in town rental, same issue with the people in line before me. I was charged an insane amount to correct uHauls mistake. The space that I had reserved for rental ended up being too small which they did swap out for another unit with no problems. I laid a pair of $200 Oakleys on the counter while doing my paper work, and somehow my sunglasses that I’ve worn everyday for 5 years and never misplaced decided to come up missing. This is Florida, you don’t just lose your sunglasses. They are a necessity. Due to the lack of customer service skills from not only my renting office in Fort Lauderdale and given my experience that I had reaching my storage facility and having to return the truck I will be doing a charge back on my credit card. If I had known I was going to be charged almost $800 to move 150 miles I would have used my own truck. Due to “coronavirus” and “social distances” I didn’t have a normal “talk to a person about my actual needs” issue. This experience has made me rethink using Uhaul for any future moving or storage needs.

Mr McCart was a joy to work with. Took the time to expalin the benefits of the different storage options available. Facility seems very safe, secure, and well maintained. Especially like the idea of the barrel lock being requires to secure my storage unit. Makes me feel safe and secure. Highltl recommend this facilty and it's staff.

Lori was great

The sales lady was very nice, answered any questions and helped me pick out the right size.

Very professional!

It was 95 degrees out and the first unit C198 had no number on it. Come to find out 10 minutes later it was out of order. Had to go back to office to find a ground unit. There was no ground unit or the size I wanted so had to get a second floor unit plus bigger then I wanted. 2 hours later I on second floor with bigger unit and paying more money. I whole trip with u-haul was messed up. From the hitch being put on to getting the trailer to the storage unit. The only good was the drop off of the trailer.

Professionally managed. Excellent experience.

There was a major mix up with my unit between what I reserved with corporate uhaul and what was available at the facility and the owner of this site really went out of his way to provide me with a satisfactory outcome.

Staff are very helpful.

With the exception of the price, it's a bit pricey, everything was great. Glad to finally allow another person some storage time tho! Thank you for making it easy.

friendly helpful staff

I am extremely upset. I ordered a 10x30x10 climate controlled unit verified by email to arrive to find out that unit was not climate controlled and the only other available unit was 10x20x10 so I had to purchase an additional unit which is now going to cost me over a hundred extra dollars a month for 10-months While I wait for my home to be built. I don't have this extra money to be putting out and am extremely disappointed and will have to find some other arrangements at some point to store at least one units worth of stuff

The storage gentleman working was very kind and helpful. He was very gracious and sympathetic towards my horrible experience with the location next door at 438.

Micheal was excellent!!!!! Made the experience stress free and pleasant!

Thank you so much to U-Haul Moving & Storage of Mebourne facility staffs!

When I went to move out office was closed during office hours. Had to return to Melbourne (from Orlando!! 90 miles one way!!) just to remove lock and take pictures. Also, have not received confirmation of refund of over payment of storage unit rent.

The faculties are very friendly and very helpful. Thank you very much!

Excellent manager

The assistant Mikey Wagner was very nice and helpful with my move in....highly recommend using this location!

Thanks

We stored our belongings here for about 2 weeks while waiting for the house to be ready to move in. Great facility!

Convenient location for me, helpful staff and easy access were all part of my experience. Having carts available to help move my things also was a plus. This is second time to use this facility.

Friendly staff-absolutely. Helpful? Meh....

very friendly and nice people......price is alittle high compared to up north...but the units up north are a lot older.... so I guess you get what you pay for

Staff was very helpful. The facilities were very clean.

Great Storage for a good price !

They were friendly and helpful

Katheryn was great.. went above and beyond?

Owners Ron & Kathy were fabulous!

A very accommodating facility and staff.

Everyone was friendly and helpful. The until was clean and well kept.

Helpful and friendly

Kathy and Ron are wonderful, they made the rental process very straightforward. We have rented at other storage facilities in the past and by far this U-Haul location is our new fav!

They were so nice and above & beyond helpful!

The billing system needs improvement. Assessing a late fee if you don't pay right away was annoying but working with Kathy was great.

Mr Ron & Mrs Kathy are the best. They make the process so easy and keep the place spotless. Love this location!

Ron & Kathy were extremely helpful and so so nice. They both went above and beyond and helped to make the rest of our moving process run smoothly.

The UHAUL billing is dated - you should be able to pay any amount at any time...not on or after a certain date - a little antiquated to have to pay on the 2nd of the month if paying online.

Rented there for about a year and a half. Never had any issues.

The mangers where pleasant and very efficient and attentive. I enjoyed meeting them. Thanks

Ron and Cathy were very accommodating and helpful. It was a pleasure to do business with them and will keep them in mind for any future storage needs.

Wonderful renting experience.

The facility team and customer focus was excellent and a model for others to follow.

Kathy and Ronald have been the most outstanding people that I have had the pleasure of dealing with on this U Haul experience.

The staff in Melbourne couldn’t have been nicer in assisting me with storage space as well as info about the area. Thank you for a great introduction to the Florida!

It is refreshing to provide positive feedback for every transaction w Ron & Kathy. Buying tape, locks, boxes, as well as renting a van from them.was much quicker and easier than other locations.

Very convenient and well-managed facility. Clean, safe and accessible. Staff was friendly, highly customer-focused and knowledgable. Excellent experience.

N/A

The only reason we left was our storage building was finally finished. Thanks for a Great experience!

the csr didn't know how to enter my tax exempt forms to remove the taxes

Ron and Kathy always made me feel welcome and were always easy to work with. They made my experience very pleasant over the last four years. Organized, clean and secure. Highly recommended.

The price for the unit we had was way over priced an we took our stuff out cause it over priced was very un happy

This storage facility is one of the best we've used. The management staff was very accommodating when we described the type of unit we were seeking. The facility was clean, well-lit, and safe. Great!

Ron was a pleasure to deal with as well as his wife- it just turned out to be too far from my final location. Thanks for all your help and local knowledge

Staff was excellent and friendly. Wonderful experience over several years at the facility.

I had to file a claim because my unit had lots of mold inside. Had to throw away a lot of furniture and valuables away due to all the mold.

Very helpful in setting up storage for next month- Thanks.

Terrible

we have no complaints

Very nice owners, place was clean and very accessible. I'll be back if I need a storage unit ever again.

The facility personnel were very helpful in getting us set up for the temporary 2 week storage. The access and light of the facility was great and the place was very clean.

..

Other than we had trouble with credit card machine it was ok

I was very pleased with the service provided

Good experience. Appreciate the free month after renting truck for a local move.

The site is clean and well maintained. The Managers, Ron & Kathryn Rea were very helpful in helping to select a unit that fit the needs of our business for storage of extra equipment.

The Staff at the facility was exceptionally kind and helpful!

Thankful that Uhaul is always available when I'm in need if one.

Ron did a great job of setting us up.

Very nice.

The customer service was absolutely fantastic and I will be happy to recommend your facility in the future to everyone. Thank you so much.

Everyone was super helpful!

This is a very clean and secure facility with the owners living on site. The staff is very helpful and helps with all needs.

.

Kathy was very pleasant and helpful!

Gentleman at the counter needed a smile but other than that it was a great experience.

Excellent

Great service, friendly staff. I would recommend to family and friends

Was a good experience, didn't need your service anymore

Great climate controlled storage w/carts to help move your stuff. I have trusted Uhaul w/all my moving/storage needs for 25 yes and my Dad trusted Uhaul for another 24 yrs before that, alway reliable.

Second time I have used this location.Staff is great.

I would rate this place as top notch. Access was easy and temp control was better than my home.

Wonderful staff very accommodating.

It was fast and easy to acquire a unit. Would do it again if the need arises

Ran into some financial troubles whi my belongings were in storag at U-Haul the staff at U-Haul was very accommodating and working with me until I can get it squared away went above and Beyond

All great. Would use again if needed.

None

Tony was a wonderful help! He came right out, unhitched our trailer, and we were back on the road within 10 minutes.

NA

Felt like a bait and switch. Raised rates after 2 months

Excellent service and friendly staff. Unit/building was well maintained and clean. Good, competitive prices. Highly recommended!

There was some bug infestation apparently from a dirty tenant but the over all conditions were very good.

Cleanest storage facility I have ever been to!

For the most part everything was exceptionally good. Mary in Salem Ohio went above and beyond to accommodate us. The only problem was I was told my storage unit was 1st floor but wasn't.More hectic

We've already recommended this place to people here at the marina!

This U Haul was great folks worked with you & very clean

Great.

I luv how welcome the staff. is very nice and happy yes l use uhal every time thank you

Nice place

Great place and great people!!

Staff were very friendly and helpful. Hours were convenient and site was easy to access. Storage unit was very clean with no sign of insects or rodents. Well worth the cost!

Staff were very friendly & accomadating, answered all my questions adequately. Would recommend this business to my friends. Nu

Thank you!!

Fantastic service and friendliest staff

I paid 181.00 a month and insurance should have been included, however your roof leaked and I had mole and a whorped table and sofa and chair damaged from your leaking roof.

The management team is great and very helpful. The facility is kept nice and very clean. I will store there again if the need arises

,

Ron & Kathy are the BEST! Their management makes you feel like you're family. They're very helpful and professional but mostly friendly. They put you at ease and have your best interest at heart. thx

This is my first experience using a storage facility. I was very satisfied with the service I received. The staff were very kind to me. Having two entrances was helpful. I would rent there again.

Ron and Kathy were great managers. Very professional and kind. They went out of their way to help us any way they could.

Really? I Have to make a comment?

The management staff was very helpful and knowledgeable. They helped me figure out exactly what size storage I would need. They went above and beyond what ANY other facility/company had provided.

Staff made me fell as if I was interrupting them. Plenty of other places to store items.