Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tony, Mikey and entire staff were very helpful and considerate to me. Highly recommended!!!
James A.
|
Overall Experience
Rating:
1.0
Several of my items were ruined by moisture & mold.
James M.
|
Overall Experience
Rating:
1.0
I had no choice, I was FORCED to use the mobile app and it proved to be horrible horrible horrible! The gal at the front desk should have had the option of checking me in, getting me to the vehicle to use and helping me be on my way. She couldn't help me and frankly she SHOULD have been able to do this, isn't that why I am paying U-Haul? I am the customer and I felt like I was doing ALL of the customer service for myself through this very cumbersome and messy phone app that I had to download on the fly. I had to cycle through many many pages to complete it, including taking pictures of my license and adding a 3rd phone number to move forward. Isn't 2 phone numbers enough? The check-in was just as bad as I was forced to fill out many more pages again, including taking more pictures of all sides of the vehicle, entering the odometer reading and then forced to take a picture of it, and fuel gage to prove it. (You don't believe the number I entered?) Yet again, someone at the front desk should have been doing all of this anyways! And returning the key was impossible as the app told me to use the same code for the key box I used to retrieve the key when I was picking up the vehicle, but I did not have this number any longer! It was given to me through the app when I was picking up the vehicle! I didn't know I needed to memorize this number to return it! So I was forced to return the key to the front desk, where, he told me I should have returned it through the key box. I was not happy about telling him it didn't work. If I need to rent a truck again I will use a service where I will actually receive customer service from someone at the front desk, led out to the vehicle and be handed the key like a regular human being.
Seth G.
Rating:
5.0
The staff that helped me was awesome
Cynthia D.
|
First Impressions
Rating:
5.0
Mikey was amazing and thank you for your Service once again
Jaquavious S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELIZABETH M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jessica d.
|
Overall Experience
Rating:
4.0
I haven't moved in yet..lol
NICOLE S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Liz S.
|
First Impressions
Rating:
5.0
Laurie was very helpful and knowledgeable on the questions I had concerning the facility. She was patient and made me feel at home especially when I had to leave the office to answer multiple work calls during my check in. The manager, Tony, was able to quickly answer an obscure question I had that Laurie and I agreed was hard to answer.
Adam W.
|
First Impressions
Rating:
5.0
Excellent
Deana F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert W.
|
Online Move In
Rating:
5.0
Tony and his wife were amazing!! They resolved an issue out of their control and made sure I felt like a priority!!
Shane J.
|
First Impressions
Rating:
5.0
Excellent overall experience!!
Highly recommend!
claritha p.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL A.
Rating:
5.0
Great customer service, friendly and welcoming. Clean, efficient, and so affordable! Truly recommend to go here:)
Tori M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robertina R.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
DAISY R.
|
Overall Experience
Rating:
5.0
Will rent there again.
Javier R.
|
First Impressions
Rating:
5.0
Very positive overall experience.
claritha p.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shanna M.
|
First Impressions
Rating:
5.0
I needed to switch units upon move-in because I needed something a little bigger and with access to an elevator. Mike was extremely helpful and made the process painless. Thanks so much.
Megan A.
|
Online Move In
Rating:
5.0
Awesome help from Tony and his team. It was a last minute need for us and they had a space available. Very appreciative!
Lee K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NESLY C.
|
First Impressions
Rating:
5.0
Mikey, the gentleman behind the front desk, was EXCEPTIONAL!
Kathleen H.
|
First Impressions
Rating:
5.0
It would have been a much better experience if it were advertised that UHAUL provides a secure place to leave your car if you need it. I couldn't find that answer anywhere and when I called, I wasn't able to speak to a local agent. The national Uhaul customer service line had no idea and they couldn't pick up a call and ask the local company either. All they could do is send and email and email me back (which they never did get back to me because, I'm assuming nobody responded to their emails. I ended up driving down to ask in person a day ahead because I really needed to know. I actually drove to the 2nd location (about 1/8 mile north of the p/u place I needed to deal with). They told me at that location that there was on site parking; however, they didn't offer to tell me they weren't my location. I found out the next day when I showed up. The two young men at this location (not the one I dealt with were very apathetic and not helpful). The older gentleman at the correct location was great & that's why I give this a good rating - but offering simple important information (like the fact that you can leave your vehicle) is HUGELY helpful when trying to plan something like a UHAUL rental. Thank you!
Linda T.
Rating:
5.0
Customer did not leave a comment.
CARMEN K.
Rating:
5.0
Customer did not leave a comment.
JUDAH W.
Rating:
5.0
IF YOU KEEP MANAGERS LIKE TONY McCART GENERAL MANAGER 438 N. HARBOR CITY BLVD. MELBOURNE FLORIDA, YOU WILL ALWAYS HAVE A 5 STAR REVIEW 🌟 HE IS A PHENOMENAL PERSON AND WONDERFUL GENERAL MANAGER. NOBODY COULD TOP TONY,UNFORTUNATELY, NOBODY! I HAVE DONE BUSINESS WITH HIM FOR YEARS AND HAVE NEVER SEEN SUCH A PROFESSIONAL, POSITIVE, PHENOMENAL, GENERAL MANAGER IN MY LIFE. I HAVE LIVED ALL OVER THE WORLD AS A LT.COLONELS DAUGHTER, AND HE SHOULD BE GIVEN A NEW TITLE, HIS OWN FRANCHISE, AND REWARED MONETARILY BECAUSE IF YOU LOSE HIM, YOU WILL LOSE EVERYTHING!!! P H E N O M I N A L TONY!
Lydia C.
Rating:
5.0
Mikey was extremely helpful
Betsy H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chris D.
|
First Impressions
Rating:
5.0
Stay as it is.
Edwin C.
|
First Impressions
Rating:
5.0
The owner was very nice and very helpful. He went above and beyond.
LAJEANNA P.
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Jonathan L.
Rating:
5.0
They weee very helpful
Donna g.
|
First Impressions
Rating:
5.0
Easy to take care of what I may need.
NATHANIEL S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keith L.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JONATHAN E.
Rating:
2.0
Customer did not leave a comment.
Christopher M.
Rating:
5.0
Mikey was great.
Christopher A.
|
First Impressions
Rating:
1.0
Poor customer service and a less than ideal mobile application.
Adam B.
Rating:
1.0
Don't triple charge your next customer and claim they didn't "return locally" when I returned my cargo van 1.5 hours EARLY to the same location I picked it up from and got hit for a $192 fee?
Incompetence. I'll never go here again.
Ryan J.
Rating:
5.0
Customer did not leave a comment.
Scott B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NILS L.
Rating:
5.0
Customer did not leave a comment.
laura c.
|
First Impressions
Rating:
1.0
The General manage, Tony is terrible.
My invoice came in the name of the additional driver( I need to be on my name) they said after the contract is closed there was no way to modify it.
The only good experience I had was with the customer service; good girl from Arizona, very helpful.
That being sad, I will not rent from you guys anymore and do not recommend.
DOROTHY C.
Rating:
5.0
Great facility always clean and taken care of, the employees have always been friendly and helpful.
Edgar T.
|
First Impressions
Rating:
5.0
Zachary and Mikey are both very personable and eager to help in any way.
Reuel P.
|
First Impressions
Rating:
5.0
Do more of what you are doing. Keep it up.
GREG S.
Rating:
4.0
Every one friendly and helpful.
JEROME S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelli H.
|
First Impressions
Rating:
5.0
Very smooth process. I supplied the required information via the App, drove to the pick-up location, retrieved the keys and vehicle, and then turned it over to the UHaul rep on duty when done. MUCH better than waiting in line. Good job UHaul!
Morgan M.
Rating:
5.0
The storage gentleman working was very kind and helpful. He was very gracious and sympathetic towards my horrible experience with the location next door at 438.
Tory N.
|
First Impressions
Rating:
5.0
I would definitely rent from this location again
Eugenia R.
Rating:
4.0
Website gave me wrong location for pickup. Please fix.
Sandra N.
Rating:
5.0
The assistant Mikey Wagner was very nice and helpful with my move in....highly recommend using this location!
Matthew S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathon V.
Rating:
5.0
Customer did not leave a comment.
sUSAN M.
Rating:
5.0
Customer did not leave a comment.
Terry W.
Rating:
5.0
Everything was great!
Cheryl L.
Rating:
5.0
Great service and cargo truck was great
Lila B.
Rating:
4.0
I had a terrible experience at 438 N Harbour. I arrived in time to pick up my van. I had to wait 20 minutes before the clerk bothered to talk with me. He then said than my van was not there, and might arrive an hour later. He directed me to another dealer who had a van and treated me very well. In all the years or renting from U Haul, the 438 appearance was the worst I'd ever had. Not even a phone call to tell me my equipment would not be there.
JOHN T.
Rating:
5.0
Customer did not leave a comment.
Jose D.
Rating:
5.0
Ron and Kathy are always patient even when their customer is stressed trying to complete a moving task. I appreciate the step by step explanation of the features of the van I rented. I was also pleasantly surprised how nice and easy the van was to drive. This move has been one of the most horrendous experiences of my life. Everything that could go wrong, did go wrong, including the rains pored down on me as I was unloading the van! Ron was calm and kind when I called him to explain I was going to get back a few minutes late due to traffic and weather. How nice to do business with people who understand many of us are at our wits end trying to ‘get it all done'! Many thanks to both of them.
Janice Z.
Rating:
5.0
Super fast and easy pickup and drop off. thank you!
thomas M.
Rating:
4.0
Howard was wonderful. They did to have the vehicle I reserved on lot so they contact the closest U-Haul store to them and had my reservation sent to them. All went very well and I appreciate Howard taking such good care of me.
carolyn S.
Rating:
5.0
5 Stars because everything was just perfect. The people were friendly and the service was great. The parking lot is a little small but hardly close to a deal-breaker. I will be needing another van very soon and I will definitely be going back.
STEVE U.
Rating:
4.0
Traffic & curve on US 1 makes it a little challenging to get in & out of this location.
George R.
Rating:
5.0
The site is clean and well maintained. The Managers, Ron & Kathryn Rea were very helpful in helping to select a unit that fit the needs of our business for storage of extra equipment.
radial i.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LEE M.
Rating:
5.0
Customer did not leave a comment.
GARY C.
Rating:
5.0
A cup of coffee would be nice
Cecilia D.
Rating:
5.0
Customer did not leave a comment.
Walter H.
Rating:
5.0
Customer did not leave a comment.
Carolyn M.
Rating:
5.0
Treat your customers honestly. You rented me a van that had a plastic piece of body molding fall off for no apparent reason while driving when I returned the van Mr. Rea charged me $140.00 dollars. He rented me a van that was obviously defective. I will go out of my way to tell any who asks how I was scammed.
bill P.
Rating:
5.0
Excellent Service, professional and friendly staff.
JOHN F.
Rating:
5.0
Just keep up the great service. Bungee cords would be useful
Cecilia D.
Rating:
5.0
Management at this location are professional and courteous. A pleasure to deal with.
Nhiamike B.
Rating:
5.0
Customer did not leave a comment.
tria G.
Rating:
5.0
Customer did not leave a comment.
geraldine A.
Rating:
5.0
Great customer service!
KARL S.
Rating:
5.0
Perfect! No complaints.
John E.
Rating:
4.0
Good job. Excellent vehicle
Stephen H.
Rating:
5.0
Customer did not leave a comment.
Tykia M.
Rating:
5.0
Customer did not leave a comment.
James B.
Rating:
5.0
Wonderful place, they helped me out so much and made sure I got the best rate for the van I rented. Well worth it and I would totally rent from them again when I need to.
Jade H.
Rating:
5.0
Customer did not leave a comment.
Ralph A.
Rating:
5.0
The sales associate, Tammy, was amazing!!! I would rent from her again!
Ann K.
Rating:
5.0
Customer did not leave a comment.
Wallace B.
Rating:
5.0
Customer did not leave a comment.
Lyndsie M.
Rating:
2.0
Customer did not leave a comment.
Andre P.
Rating:
5.0
Customer did not leave a comment.
William G.
Rating:
3.0
Customer did not leave a comment.
Erik P.
Rating:
5.0
Customer did not leave a comment.
BILL N.
Rating:
5.0
Everything was easy and in perfect condition.
Thanks
STEPHEN B.
Rating:
4.0
Customer did not leave a comment.
Sean O.
Rating:
5.0
They take great care with their customers. Excellent and will use the next time I need a use. This time was as great as the last time. Thanks so much.
Patricia C.
Rating:
5.0
Customer did not leave a comment.
James R.
Rating:
5.0
Customer did not leave a comment.
jennifer G.
Rating:
5.0
Customer did not leave a comment.
Xiangyi L.
Rating:
5.0
Customer did not leave a comment.
Timothy A.
Rating:
5.0
Customer did not leave a comment.
Mieszko K.
Rating:
5.0
Customer did not leave a comment.
Alan H.
Rating:
5.0
keep doing what your doing the service level is great and appreciated. Parking is a little tight but that's the only issue I could come with.
Timothy A.
Rating:
5.0
Customer did not leave a comment.
Janette H.
Rating:
5.0
Everything was great thank you! Cathy who is the owner and who processed my rental was very good in all ways.
Charles H.
Rating:
5.0
This location was very helpful, pleasant employees, clean center and a great experience. Thank you U-haul
Mike C.
Rating:
5.0
Everything was perfect and the service personnel were very very nice. We'll be using the the U haul Moving and Storage dealer again next week!
Charles H.
Rating:
5.0
This location was extremely friendly and accommodating.
Eric S.
Rating:
5.0
Ron and Kathy have been extremely helpful throughout. Storage facility clean. Only difficult part was getting box crate over a raised concrete lip leading into elevator. Difficult to do on my own. Will definitely use them again. It
Samantha B.
Rating:
4.0
no room for improvement, everything was quick,courteous and efficent
Pat R.
Rating:
4.0
Customer did not leave a comment.
joseph P.
Rating:
5.0
Customer did not leave a comment.
Frank W.
Rating:
3.0
Person was on "lunch break" when they could not attend me once I got back from using the Uhaul. They were actually inside. It made me feel as if getting my needs taken care of was not the highest priority
Genaro A.
Rating:
5.0
Great service.
David R.
Rating:
5.0
Customer did not leave a comment.
Craig W.
Rating:
5.0
Customer did not leave a comment.
Laura C.
Rating:
5.0
Customer did not leave a comment.
Adrian M.
Rating:
5.0
I don't think I would change anything the staff is personable informed very polite the cargo van was clean well maintained
godfrey D.
Rating:
1.0
Terrible...tried to overcharge 2xs same transaction...also overcharged...on mileage should have been under 24 miles and it was 33!!! Will not return.
iolani B.
Rating:
5.0
Ron was great with customer service!
RYAN H.
Rating:
5.0
Customer did not leave a comment.
lacy M.
Rating:
5.0
Customer did not leave a comment.
Katherine J.
Rating:
5.0
Free lol nothing service was great peggy cefalo
Margaret C.
Rating:
5.0
Thank you for making moving a pleasant experience.
eugenie A.
Rating:
5.0
Ron and Kathy were very helpful and friendly. Would definitely recommend this location! They made our move pleasant and convenient.
eugenie A.
Rating:
3.0
Customer did not leave a comment.
MAHESH S.
Rating:
4.0
Customer did not leave a comment.
GLEN W.
Rating:
4.0
Customer did not leave a comment.
Darrell C.
Rating:
4.0
Customer did not leave a comment.
Paul K.
Rating:
1.0
Truck had sic mechanical problems. Wheels out of balance. Front ebd out of allignment. Needs windshield wipers. Power steering ran out of oil. Door stuck in up position and had to get help. Could not drive faster than 60 because of exvessive voveration of wheels.
CUSTOMER SERVICE SAID THEY WOULD AUTHORIZE ADJUSTMENT BUT DID NOT.
NEVER AGAIN
GENE M.
Rating:
5.0
Very Helpful and knowldegable, in and out nice equipment!!
vicki L.
Rating:
5.0
Knowledgeable & friendly staff
Albert B.
Rating:
3.0
I loved the van.
Paul K.
Rating:
4.0
Customer did not leave a comment.
Randi R.
Rating:
3.0
Customer did not leave a comment.
Charles L.
Rating:
5.0
Perfect setup
Gene H.
Rating:
5.0
These folks are the best !! Cleanest facility ! Most knowledgeable and helpful in all aspects of something i do not do often. they made it simple and a pleasure. I will use U-Haul again as the need arises. Currently renting space. Great facility !!
MICHELE S.
Rating:
3.0
I was suprised that I had to return the vehicle with the same gas in the tank or get charged a fee This was not explained to me when I had called in prior to the pick up of the vehicle. The $0.59 a mile charge should include this charge. This appears as a double charge to me.