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SHANA S. | Overall Experience
Customer Reviews for U-Haul Storage of Melbourne
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was ok with them
Jackson M. | Overall ExperienceI waited for way to long for the staff to tell me that I could go to the other facility to get the keys to our unit. Then when I dropped the truck of I again waited longer then 10 minutes to be told to wait outside I will be right there. It then took another few minutes for the guy to come outside. So long in fact the other guy who was actually moving trucks got to me first.
Caitlin H. | First ImpressionsNo long term retention program been there for 10 years. Staff always seems bothered when asking for assistance. Gate changed to card and never noticed and inconvenienced. Then randomly card stoped working. Staff never in office. Finally done and day of moving to another storage that is cheaper the elevator was out on 3/7 and staff offered no assistance and seemed bothered and told me I can always use the stairs. When I went back midday the staff said they can’t reach anyone so won’t be fixed today. Also I paid for help to move that and was unable to move that day. The staff did call that evening and said elevator was fixed.
PAUL S. | Overall ExperienceI was promised a 7.5×10×10 only unit be offered was smaller than a tiny bathroom. I had a full 26ft truck to get as much in as possible into a unit. So after an hour wait in phone twice actually trying to get in touch with the uhaul who made thre reservation for us they found one in another city. It was a 10×10 which was perfect. The wait unfortunately was over an hour. With that said I lost over 4 hours dealing with that. I wasted 30 miles on the truck rental which cost new another 30 dollars when I returned it today. Then the manager at the returning store wad rude and very agitated. She should not be worrying with any customers directly she was very rude and non professional. That's another issue I will be contacting the President if Uhaul about her and thre entire worst experience I have ever had with Uhual. I rent trucks locally to pick up donations and distribute to families in need and all on my expense to help others. I will rent a truck this wk to deliver donated items from families who help me bless families with free donations. I am very very disappointed with our entire experience.
Kathy J. | Overall ExperienceTruly a very easy process. Mikey was very nice, showed us a couple of different options and matched us to ours needs
edward b. | Overall ExperienceUhaul is very clean. Great hours. Well lit. Helpful staff. I had a great experience using Uhaul for storage.
cheryl f. | Overall ExperienceI found the staff to be exceptionally courteous and professional, answering all my questions and concerns. Excellent work!
Julia S. | First ImpressionsWe had confirmed a reservation for ground level and size only to find out when we got here it wasn’t available. We were not happy with the smaller size on the second floor!!
John W. | First ImpressionsEverything was fine but the office hours.
Gerard M. | Overall ExperienceLori was simply amazing. Extremely helpful in getting our unit selected, then amazing when we knew we were going to miss office hour by 90 min during our drive to Fla. Mickey was kind and quick on our check out. Only recommendation is that any perspective client be warned the high humidity (due to the ocean) will degrade cardboard boxes even for a short stay in the uncontrolled units.
robert p. | Overall ExperienceI am a 8+ year customer, who enjoyed having 1 & 2 units at a time, but all things must come to an end one time or another. Thank You for always keeping my things safe and climate controlled for over 8 years. I would highly recommend this store always. Thank You, Ronald Carroll D-101
Ronald C. | Overall ExperienceVery unhappy with the climate control all my furniture has mold on it
richard g. | Overall ExperienceEverything was seamless. Appreciate the 10% discount for Veteran's . Rooms are in very good condition. Staff very helpful and efficient. Facility very clean and seems safe and well maintained .
edward b. | First ImpressionsGreat facility always clean and taken care of, the employees have always been friendly and helpful.
Edgar T. | First ImpressionsTony was attentive, helpful and patient, took the time to explain all of my options.
eric w. | First ImpressionsAwesome place. The employees were outstanding. I can't remember both of their names but Andrew was extremely helpful.
Thomas H. | Online Move InZachary and Mikey are both very personable and eager to help in any way.
Reuel P. | First ImpressionsGreat experience, facility well ran, employees positive and responsive to my needs/inquiries. Will use in the future if the need arises.
michael W. | Overall ExperienceTony is amazing!! He has such a pleasant, positive, and entertaining demeanor. He brightened my day and I look forward to seeing him next time! What a wonderful person.
JESSICA S. | First ImpressionsVery helpful. The manager was helpful and thoughtful. II am happy with the service...I have been goin g through tough times and the management has been thoughtful and caring. I am 93 years of age and appreciate all their help and understanding
Robert H. | First ImpressionsI described the items that I needed to store and was given a unit that was too small. As my move in was after office hours I had to make due. It would be helpful if the storage experts were better versed on what fits in the units
MAXIMO B. | First ImpressionsVery nice and helpful office personnel
Paula G. | Overall ExperienceMy Mr mccart was very helpful in assessing my storage needs in these trying times . And Mikey is very pleasant to work with also
michael W. | First ImpressionsMr Mc Cart was very helpful in helping me match with my room versus what I had to store in it .
ekim r. | Overall ExperienceEvery one friendly and helpful.
JEROME S. | First ImpressionsI had to change my unit multiple times even up to the move in day. I ran into the office and the gentleman got me into a bigger unit within a few minutes, added my lock to my first bill and I was on my way. It was so easy to get what I needed. I appreciate all the help with this!
Stephany W. | Online Move InTony McCart was a real aset in making my moving and storage experience hassle and drama free. Thanks for all your help
michael W. | Overall ExperienceMy family has used U_HAUL for several years and never had any issues. This time, upon closing our storage Unit, that was NOT the case. No receipt of closure was provided to our student, we had to call and ask for an emailed receipt. When calling, was placed on hold for 20 minutes and had to call back to get service. When we finally reached someone that would help us, then we found out, we had not been informed of non-prorated early closure. VERY poor customer service and we will not be using this location again!
ROGER H. | Overall ExperienceVERY NICE,FRIENDLY and POLITE MANAGERS. WOULD RECOMMEND THIS THIS FACILITY TO EVERYONE!
Paula G. | Overall ExperienceWhen booking my reservation online due to COVID-19 there were multiple problems with not only my contract for the day but the people waiting in line before me and the people waiting in line after me. My one way out of town rental was somehow scheduled as an in town rental, same issue with the people in line before me. I was charged an insane amount to correct uHauls mistake. The space that I had reserved for rental ended up being too small which they did swap out for another unit with no problems. I laid a pair of $200 Oakleys on the counter while doing my paper work, and somehow my sunglasses that I’ve worn everyday for 5 years and never misplaced decided to come up missing. This is Florida, you don’t just lose your sunglasses. They are a necessity. Due to the lack of customer service skills from not only my renting office in Fort Lauderdale and given my experience that I had reaching my storage facility and having to return the truck I will be doing a charge back on my credit card. If I had known I was going to be charged almost $800 to move 150 miles I would have used my own truck. Due to “coronavirus” and “social distances” I didn’t have a normal “talk to a person about my actual needs” issue. This experience has made me rethink using Uhaul for any future moving or storage needs.
LEE B. | First ImpressionsMr McCart was a joy to work with. Took the time to expalin the benefits of the different storage options available. Facility seems very safe, secure, and well maintained. Especially like the idea of the barrel lock being requires to secure my storage unit. Makes me feel safe and secure. Highltl recommend this facilty and it's staff.
michael W. | First ImpressionsLori was great
Zorrel C. | First ImpressionsThe sales lady was very nice, answered any questions and helped me pick out the right size.
Robert D. | First ImpressionsVery professional!
MELANY P. | First ImpressionsIt was 95 degrees out and the first unit C198 had no number on it. Come to find out 10 minutes later it was out of order. Had to go back to office to find a ground unit. There was no ground unit or the size I wanted so had to get a second floor unit plus bigger then I wanted. 2 hours later I on second floor with bigger unit and paying more money. I whole trip with u-haul was messed up. From the hitch being put on to getting the trailer to the storage unit. The only good was the drop off of the trailer.
Connie D. | First ImpressionsProfessionally managed. Excellent experience.
Dave R. | Overall ExperienceThere was a major mix up with my unit between what I reserved with corporate uhaul and what was available at the facility and the owner of this site really went out of his way to provide me with a satisfactory outcome.
Mitzi C. | First ImpressionsStaff are very helpful.
Matt L. | Overall ExperienceWith the exception of the price, it's a bit pricey, everything was great. Glad to finally allow another person some storage time tho! Thank you for making it easy.
Stacy W. | Overall Experiencefriendly helpful staff
la vonne marie h. | First ImpressionsI am extremely upset. I ordered a 10x30x10 climate controlled unit verified by email to arrive to find out that unit was not climate controlled and the only other available unit was 10x20x10 so I had to purchase an additional unit which is now going to cost me over a hundred extra dollars a month for 10-months While I wait for my home to be built. I don't have this extra money to be putting out and am extremely disappointed and will have to find some other arrangements at some point to store at least one units worth of stuff
mitzi c. | First ImpressionsThe storage gentleman working was very kind and helpful. He was very gracious and sympathetic towards my horrible experience with the location next door at 438.
Tory N. | First ImpressionsMicheal was excellent!!!!! Made the experience stress free and pleasant!
zerafa d. | First ImpressionsThank you so much to U-Haul Moving & Storage of Mebourne facility staffs!
Douglas K. | Overall ExperienceWhen I went to move out office was closed during office hours. Had to return to Melbourne (from Orlando!! 90 miles one way!!) just to remove lock and take pictures. Also, have not received confirmation of refund of over payment of storage unit rent.
Hugh O. | Overall ExperienceThe faculties are very friendly and very helpful. Thank you very much!
Douglas K. | First ImpressionsExcellent manager
Deborah C. | First ImpressionsThe assistant Mikey Wagner was very nice and helpful with my move in....highly recommend using this location!
Matthew S. | First ImpressionsThanks
Robert F. | Overall ExperienceWe stored our belongings here for about 2 weeks while waiting for the house to be ready to move in. Great facility!
ELIZABETH M. | Overall ExperienceConvenient location for me, helpful staff and easy access were all part of my experience. Having carts available to help move my things also was a plus. This is second time to use this facility.
Ester e. | Overall ExperienceFriendly staff-absolutely. Helpful? Meh....
james s. | Overall Experiencevery friendly and nice people......price is alittle high compared to up north...but the units up north are a lot older.... so I guess you get what you pay for
Donald B. | Overall ExperienceStaff was very helpful. The facilities were very clean.
ELIZABETH M. | First ImpressionsGreat Storage for a good price !
Assaf i. | Overall ExperienceThey were friendly and helpful
Robert H. | First ImpressionsKatheryn was great.. went above and beyond?
Linda J. | First ImpressionsOwners Ron & Kathy were fabulous!
marcie b. | Overall ExperienceA very accommodating facility and staff.
Michele F. | Overall ExperienceEveryone was friendly and helpful. The until was clean and well kept.
JoAnn J. | Overall ExperienceHelpful and friendly
marcie b. | First ImpressionsKathy and Ron are wonderful, they made the rental process very straightforward. We have rented at other storage facilities in the past and by far this U-Haul location is our new fav!
gloria q. | First ImpressionsThey were so nice and above & beyond helpful!
Austin L. | Overall ExperienceThe billing system needs improvement. Assessing a late fee if you don't pay right away was annoying but working with Kathy was great.
John M. | Overall ExperienceMr Ron & Mrs Kathy are the best. They make the process so easy and keep the place spotless. Love this location!
ALEXANDRA M. | First ImpressionsRon & Kathy were extremely helpful and so so nice. They both went above and beyond and helped to make the rest of our moving process run smoothly.
Austin L. | First ImpressionsThe UHAUL billing is dated - you should be able to pay any amount at any time...not on or after a certain date - a little antiquated to have to pay on the 2nd of the month if paying online.
Edyie M. | Overall ExperienceRented there for about a year and a half. Never had any issues.
BRIANA P. | Overall ExperienceThe mangers where pleasant and very efficient and attentive. I enjoyed meeting them. Thanks
Delores F. | First ImpressionsRon and Cathy were very accommodating and helpful. It was a pleasure to do business with them and will keep them in mind for any future storage needs.
Dennis rispoli co.Krasny Gua R. | Overall ExperienceWonderful renting experience.
Brian F. | Overall ExperienceThe facility team and customer focus was excellent and a model for others to follow.
Glenn l. | Overall ExperienceKathy and Ronald have been the most outstanding people that I have had the pleasure of dealing with on this U Haul experience.
Rhonda S. | First ImpressionsThe staff in Melbourne couldn’t have been nicer in assisting me with storage space as well as info about the area. Thank you for a great introduction to the Florida!
Lee M. | Overall ExperienceIt is refreshing to provide positive feedback for every transaction w Ron & Kathy. Buying tape, locks, boxes, as well as renting a van from them.was much quicker and easier than other locations.
Janice Z. | Overall ExperienceVery convenient and well-managed facility. Clean, safe and accessible. Staff was friendly, highly customer-focused and knowledgable. Excellent experience.
Barry B. | Overall ExperienceN/A
lane d. | Overall ExperienceThe only reason we left was our storage building was finally finished. Thanks for a Great experience!
STANLEY m. | Overall Experiencethe csr didn't know how to enter my tax exempt forms to remove the taxes
Broken To Mended I. | First ImpressionsRon and Kathy always made me feel welcome and were always easy to work with. They made my experience very pleasant over the last four years. Organized, clean and secure. Highly recommended.
PHILLIP. I. | Overall ExperienceThe price for the unit we had was way over priced an we took our stuff out cause it over priced was very un happy
shelly r. | Overall ExperienceThis storage facility is one of the best we've used. The management staff was very accommodating when we described the type of unit we were seeking. The facility was clean, well-lit, and safe. Great!
Peter K. | Overall ExperienceRon was a pleasure to deal with as well as his wife- it just turned out to be too far from my final location. Thanks for all your help and local knowledge
John D. | Overall ExperienceStaff was excellent and friendly. Wonderful experience over several years at the facility.
JOHN F. | Overall ExperienceI had to file a claim because my unit had lots of mold inside. Had to throw away a lot of furniture and valuables away due to all the mold.
Tabitha G. | Overall ExperienceVery helpful in setting up storage for next month- Thanks.
john d. | First ImpressionsTerrible
JASON M. | Overall Experiencewe have no complaints
GEORGE H. | Overall ExperienceVery nice owners, place was clean and very accessible. I'll be back if I need a storage unit ever again.
Astrid R. | Overall ExperienceThe facility personnel were very helpful in getting us set up for the temporary 2 week storage. The access and light of the facility was great and the place was very clean.
Iryll J. | Overall Experience..
JAMES C. | Overall ExperienceOther than we had trouble with credit card machine it was ok
shelly r. | First ImpressionsI was very pleased with the service provided
Patrick G. | Overall ExperienceGood experience. Appreciate the free month after renting truck for a local move.
jack s. | Overall ExperienceThe site is clean and well maintained. The Managers, Ron & Kathryn Rea were very helpful in helping to select a unit that fit the needs of our business for storage of extra equipment.
radial i. | First ImpressionsThe Staff at the facility was exceptionally kind and helpful!
tate E. | Overall ExperienceThankful that Uhaul is always available when I'm in need if one.
aileen h. | Overall ExperienceRon did a great job of setting us up.
Christopher A. | ReservationVery nice.
William w. | Overall ExperienceThe customer service was absolutely fantastic and I will be happy to recommend your facility in the future to everyone. Thank you so much.
MICHAEL S. | Overall ExperienceEveryone was super helpful!
Evan B. | First ImpressionsThis is a very clean and secure facility with the owners living on site. The staff is very helpful and helps with all needs.
David B. | Overall Experience.
Michael L. | Overall ExperienceKathy was very pleasant and helpful!
Paula G. | First ImpressionsGentleman at the counter needed a smile but other than that it was a great experience.
Jared P. | Overall ExperienceExcellent
CHERYL B. | Overall ExperienceGreat service, friendly staff. I would recommend to family and friends
Constantine P. | Overall ExperienceWas a good experience, didn't need your service anymore
MIKE D. | Overall ExperienceGreat climate controlled storage w/carts to help move your stuff. I have trusted Uhaul w/all my moving/storage needs for 25 yes and my Dad trusted Uhaul for another 24 yrs before that, alway reliable.
Joseph S. | Overall ExperienceSecond time I have used this location.Staff is great.
Kenneth B. | Overall ExperienceI would rate this place as top notch. Access was easy and temp control was better than my home.
James M. | Overall ExperienceWonderful staff very accommodating.
Robin S. | Overall ExperienceIt was fast and easy to acquire a unit. Would do it again if the need arises
Robyn W. | Overall ExperienceRan into some financial troubles whi my belongings were in storag at U-Haul the staff at U-Haul was very accommodating and working with me until I can get it squared away went above and Beyond
James G. | Overall ExperienceAll great. Would use again if needed.
Austin B. | Overall ExperienceNone
arturo o. | Overall ExperienceTony was a wonderful help! He came right out, unhitched our trailer, and we were back on the road within 10 minutes.
ABDIEL O. | ReservationNA
Kyle S. | Overall ExperienceFelt like a bait and switch. Raised rates after 2 months
Steven B. | Overall ExperienceExcellent service and friendly staff. Unit/building was well maintained and clean. Good, competitive prices. Highly recommended!
Josh B. | Overall ExperienceThere was some bug infestation apparently from a dirty tenant but the over all conditions were very good.
paul v. | Overall ExperienceCleanest storage facility I have ever been to!
Peter H. | Overall ExperienceFor the most part everything was exceptionally good. Mary in Salem Ohio went above and beyond to accommodate us. The only problem was I was told my storage unit was 1st floor but wasn't.More hectic
mark k. | ReservationWe've already recommended this place to people here at the marina!
DIANE R. | Overall ExperienceThis U Haul was great folks worked with you & very clean
Richard S. | Overall ExperienceGreat.
Vishal P. | Overall ExperienceI luv how welcome the staff. is very nice and happy yes l use uhal every time thank you
Nancy J. | Overall ExperienceNice place
WILLIAM C. | Overall ExperienceGreat place and great people!!
Elaine K. | Overall ExperienceStaff were very friendly and helpful. Hours were convenient and site was easy to access. Storage unit was very clean with no sign of insects or rodents. Well worth the cost!
CHARITY A. | Overall ExperienceStaff were very friendly & accomadating, answered all my questions adequately. Would recommend this business to my friends. Nu
Barbara B. | Overall ExperienceThank you!!
JODY B. | Overall ExperienceFantastic service and friendliest staff
ADAM F. | Overall ExperienceI paid 181.00 a month and insurance should have been included, however your roof leaked and I had mole and a whorped table and sofa and chair damaged from your leaking roof.
MARGRET W. | Overall ExperienceThe management team is great and very helpful. The facility is kept nice and very clean. I will store there again if the need arises
WAYNE D. | Overall Experience,
Tammy G. | Overall ExperienceRon & Kathy are the BEST! Their management makes you feel like you're family. They're very helpful and professional but mostly friendly. They put you at ease and have your best interest at heart. thx
RON M. | Overall ExperienceThis is my first experience using a storage facility. I was very satisfied with the service I received. The staff were very kind to me. Having two entrances was helpful. I would rent there again.
ESTHER M E. | Overall ExperienceRon and Kathy were great managers. Very professional and kind. They went out of their way to help us any way they could.
MICHAEL S. | Overall ExperienceReally? I Have to make a comment?
Michael H. | Overall ExperienceThe management staff was very helpful and knowledgeable. They helped me figure out exactly what size storage I would need. They went above and beyond what ANY other facility/company had provided.
JOhn G. | Overall ExperienceStaff made me fell as if I was interrupting them. Plenty of other places to store items.
World (Bruce) P. | Overall Experience