Customer did not leave a comment.Nancy K.
Customer Reviews for U-Haul Storage of North Lynnwood
Lynnwood, WA 98087
(No on site rental parking; short term only 30 Minutes; park on 99)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The workers over there are rude.chandra J.
Customer did not leave a comment.Danilo M.
Danielle was a pleasure to work withJared M.
Customer did not leave a comment.Jason H.
Nothing. Always you are greatRALPH M.
Both check out and check in was quick and easy and the truck ran greatDavid K.
Customer did not leave a comment.Rolando P.
Great experience.debbie C.
Customer did not leave a comment.Adam C.
Customer did not leave a comment.Linda P.
Make sure there is gas in the truckKsenia A.
Overall bad experience with uhaul in general. 1st time moving. Started out at my local uhaul to purchase supplies ie boxes, tape and bubble wrap. I did this several times. My last time at this location resulting in the employee stealing my card number and attempting to take out cash $515.00 and $200 on my credit card.*cash app Alisha mcduffy* I was told this employee was fired when I figured out who this person was and where it happened. This could have really messed up my credit as my husband and I were in the middle of closing on our house. We needed a truck to move our entire house so we went further up the highway to go to another uhaul. The inside purchase experience was fine but the truck as we found out as we were unloading was not. We put our breakable smaller cardboard boxes up in the attic portion of the 26' truck. Little did we knowâ€¦ the truck had a major water leak so most of my important boxes were damaged. When we returned the truck all we were told was that the truck doesn't belong to uhaul and that was that. I definitely would never step foot back in a uhaul ever again or recommend uhaul to anybody.Katherine W.
Did not get the unit orderedPEG M. | First Impressions
Have the unit/location available as reservedPEG M.
I did not used the blankets, and got charged for it.Jose L.
It would say it was a good experience and the assistant manager kaine was extremely helpful and had great customer service skills.Jared G.
Customer did not leave a comment.Jeff N.
great friendly staffkirk H.
Customer did not leave a comment.TRACY N. | Overall Experience
Customer did not leave a comment.TRACY N. | Online Move In
Customer did not leave a comment.John T.
I had a reservation for a 26' truck that didn't get returned by the previous renters on time so I wasnt able to get my truck and they did their absolute best to make sure I was taken care of.Brian A.
The U-haul box did not arrive when expected. The moving helpers were great and worked very hard. The moving helprs coordinator pick up my pod with all my belongings in it and it took about two hours for the problem to be sorted out. My moving helper, Rico, was very helpful and managed to get things under control.Peg M.
The UBox was not clean and Only had 4 used blankets thrown in the corner. Not the twenty they quoted.Justin P.
On boarding with the app was difficult and still had to go in and pickup a keyJOSEPH B.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.George V.
There was this one male when we picked up our rental and he was just so rud I had even asked him if someone else can help that's not him helping us he was just lazy rud and did not have any patience at all.YURIA H.
Customer did not leave a comment.hanno a. | Overall Experience
Customer did not leave a comment.Thomas S.
I have a lot more to say than the simple paragraph and I would appreciate a phone call. The person that actually checked me in at the drop off was excellent. The other employee Philip Meeks, Was horrible aggressive and physically threatening. I'm consulting an attorney to see if I have rightsMIKE S.
The team was very helpful and everything went smoothly.Shradhanand R.
Customer did not leave a comment.Norman E.
Customer did not leave a comment.colleen r. | Overall Experience
The gentleman that helped me with the trailer rental gave me top notch customer service. He knew what he was talking about (rare these days) was very friendly and extremely helpful. Give him a raise or a free lunch, something Thank you, TomThomas S.
Excellent in all regards.JIM M.
Jacob in scheduling and Eloise, Aimee and Timothy who did Ubox delivery were OUTSTANDING! Great customer service, helpful, proactive and SO skilled t their work. THANK YOU!!!Giselle S.
When I first arrived it was fine then a older gentleman told me I was at the wrong location and they would have to reconnect the trailer and I would need to go there , I had rented a 20ft trailer prior to this and I dropped off at that location after having to get mad they told me I was free to go! Nice customer serviceCHERYL G.
Danielle the manager at the Lynnwood location is friendly and helpful. She helped me through the moving in process that I was having difficulties with at the time. She went out of her way to kindly get me the help I needed in a timely manner. Good customer service. Friendly staff at this location (facing the freeway towards Alderwood Mall.) Thank you.Kaleigh C. | Overall Experience
The store manager and staff are very helpful, they offer help even before I asked for help.Victoria S.
Customer did not leave a comment.Victor C.
Customer did not leave a comment.Adam S.
Customer did not leave a comment.Stephen S.
Truck was in bad shape mechanically, sounded awful from Seattle to Phoenix. Look into actually servicing your trucks.William B.
Nothing .. great service .. workers there are all friendly and knowledgeableâ€¦ Place was clean .. truck was clean and storage we rented was clean .. No complaints at all Thank yousirak A.
Customer did not leave a comment.Bethel S.
Customer did not leave a comment.Ali H.
Thank you for making this process so easy.WANDA O.
Customer did not leave a comment.Iuliia K.
North Lynnwood U-Haul is near our house with very easy access. Now that they have additional space to the south of them for some of their rigs, it is SO much easier to get in and out. Everyone was awesome to work with. Both with the renting of our unit and trucks, as well as working with us on the financial end. We were there much longer than planned (3 years vs 1 year), and they were with us every step of the way. I highly recommend this facility: for the storage, rental of vehicles, purchasing of any supplies, and the awesome team of personnel. Thank you!Lori B. | Overall Experience
Too long a wait at pick up. When returning, sign said to remain in vehicle and wait for staff. No one showed up. Eventually went inside where staff acted like they didn't know I was there waiting. Lots of room for improvementJin P.
Customer did not leave a comment.JUSTIN V.
Customer did not leave a comment.Kalenga I.
Excellent customer service. Friendly and fantastic service. Thank youKathryn L.
The manager Danielle is so on her game and professional yet fun and engaging! Great place to store and rent equipment.John S.
My only issue was that the appliance dolly provided was very worn out and almost unusable. Our official hire move help would not use it for fear of injury.Tyson S.
Customer did not leave a comment.OKeith M. | Online Move In
Customer did not leave a comment.Gail G.
Service for Whidbey Island is absolutely horrible. Process of getting my box was delayed by a month and I had to work with multiple locations to work out delivery.Jonah K.
Excellent, pleasant customer service!!! Creating App account pulled an old email address from a previous rental rather than the new one I entered in the reservation website. Couldn't complete last of online reservation into the app to be able to do contactless pickip. Pulling old email address is a glitch that needs to be debugged. Otherwise awesome experience! Best U-Haul location I have ever rented from- by far, and there have been quite a few over the years.Perry G.
Customer did not leave a comment.DIMAS F.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.SHAREN T.
Great service, easy pick-up & drop off! Thank you!Dave O.
Customer did not leave a comment.brice P.
I was disappointed that I could not add more uboxes onto my order while they were still sitting at my house getting loaded. Uhaul required a whole separate order which truly made it unafforable. I express this issue with all folks who ask to be very sure they are aware.Theresa E.
Don't like after hour drop off and lights. Quit working.Beverly G.
The one down side was that the person helping us when picking up was more interested in chatting with her coworker who was standing nearby. We were am after thought.Kathi A.
Quick, professional, clean, and friendly service at the Lynwood location.Shadwa M.
Customer did not leave a comment.Annie C. | Overall Experience
Customer did not leave a comment.Circe T.
Customer did not leave a comment.Karla M. | Overall Experience
Customer did not leave a comment.James R.
Customer did not leave a comment.Kimberly K.
I really love that there is diversity represented in your employees and drivers. I've had all female drivers and I think that's super impressive and wonderful to see. Also all employees (phone, drivers, store) have been kind and helpful. Really great experience and why I keep coming back to uhaul. Keep up the good work!Bretta F.
Customer did not leave a comment.Vera H.
Customer did not leave a comment.STEVEN C.
Everything was easy peasy lemon squeezie!Matt O. | First Impressions
Customer did not leave a comment.DEBORAH ELIZABET K. | Overall Experience
Thank you for awesome service. Everything went super smoothly. Even though my container was getting delivered in hurricane Ian zone, communication was excellent and container was still delivered on time.Martina M.
Customer did not leave a comment.JOSE H.
Manager was very helpful. Recycling center is great and eco conscious. Better experience than any storage facility I’ve used.ethan l. | First Impressions
cant submit review at this time as my UHaul experience is very negative. Still in middle of dealing with UHaul mistakes of continued charges after all contracts completed, Now dealing with trying to get my money refunded!! Do You really read these comments? Mybe only positive Ones??Sam B.
Customer did not leave a comment.Michael S.
Quick and easy service!Tammy E.
Great service and great people to work with!!!nicholas P.
Customer did not leave a comment.CARLAINE C.
Better customer experienceEmeka C.
Terrible communication managers terrible employees were really niceEVALISA D. | Overall Experience
Customer did not leave a comment.Marc Z.
Customer did not leave a comment.DAVID H.
Check-in took longer than I thought. It actually took almost 20 minutes.Jaehan P.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.David Y. | Overall Experience
Danielle is the bestDAVID Y.
Customer did not leave a comment.BYRON R.
Customer did not leave a comment.Michael P.
The truck's check engine light came on, the truck was jerking violently forwards and backwards once I reached freeway speed - it continued intermittently, sometimes the RPMs would be high for no reason (almost like it was in neutral) under 30 mph, and it was underpowered when loaded and going up hill. Per the local staff, I had to park my vehicle on highway 99, where the posted speed is 45 mph, although it appeared some employees park on-site. The gas gauge read 5/8 full when I picked it up, but the U-haul app stated I had to return it 3/4 full.Stephen B.
Customer did not leave a comment.Robert R.
The guys that assisted me during both pick up and return were all totally awesome !!Raymond S.
Quicker customer support and provide more reliable trucksAtwa M.
The gentleman who checked me out and helped me when the online return wouldn't work, was really nice. Absolutely excellent customer service!Elizabeth O.
There was a light in the dash indicating the right rear door was open, yet it wasn't. When I told them about it, they said they knew, yet it wasn't fixed. When I returned the vehicle the guy washing trucks said I had to check it back in inside. After standing in line 10 minutes an employee took my key. After standing in line another fifteen minutes, I got a text saying I was done. So why was I in line for 25 minutes when I didn't need to be?!?!Zaneski R.
Every one of the 6+ employees with whom I had contact during my very nerve-wracking cross-country move was not only eager to work with me to fit my needs, but was extremely friendly while doing it. Sometimes national chains can make a customer feel like their business is more of a drag than a pleasure. That was definitely not the case with U-Haul. Everyone seemed grateful for my business and put me well at ease for the safety of my belongings. I definitely recommend.Shannon C.
My only complaint is that they were nonchalant about the AC on the truck not working.Laura H.
Customer did not leave a comment.ho L.
Customer did not leave a comment.John M.
Tried pickup with the online app and it was terrible. I had to wait hour until they opened to get the truckChristian O.
Customer service was very nice and politewendy M.
The customer service at both locations was nonexistent it took 2 weeks for me to be able to pick up my u box because they didn't have enough trailers and I was made to feel like an inconvenience.Emma M.
The lady that called about our truck being late was rude. There were fuel charges added to our account before we even brought the truck.BRENA M.
The lady that calls to check in reservation s is not friendly or helpful.BRENA M.
I have moved more times than I would like to remember and found this experience and facility to be particularly exceptional.Robyn C. | First Impressions
Customer did not leave a comment.STEVEN R. | Overall Experience
Customer did not leave a comment.LaToyce L. | Overall Experience
The front desk staff that assisted me last Aug 20 wasn't happy to assist customers arriving 20mins before closing. He deliberately showed us how inconvenient for him to assist customers that late, though technically he should be working 'til the last of his shift and should be expecting to extend beyond his hours at times given the nature of his work as front staff. I called prior and he was very sarcastic answering questions. I believe your staff should know why they're there and the nature of their job is. I drove all the way from Texas to Washington and that kind of service is what I got. One thing more, you guys should advise us customers if the facility you're directing us to has a storage unit if you presented that as part of the deal. I was directed to U-Haul Everett thinking they have storage when in fact they didn't, I even witnessed another of your staff there getting frustrated with another staff right in front of us customers. The handy guy not the manager was helpful enough to direct us at Lynnwood and when we got there, there goes another experience. You've got serious problems with your staff here in Washington, seems like they don't like what they're doing and I guess your company needs to sort them out. Facility wise it's ok, clean and accessible, no problems with it. Pls do something about your staff, very unprofessional.bienvenieo l. | Overall Experience
Customer did not leave a comment.CHRISTOPHER ADAM S. | First Impressions
The staff I have met at any U-Haul facility are excellent. U-Haul just has some systems problems that it needs to work to overhaul. One example is regarding partial month rent when warranted and the other was a major problem at another U-Haul facility when they were unable to deliver a long planned move and with a last minute notification, caused a potential disaster of a situation. The wonderful staff worked it out for an alternate plan but it was one of the most stressful situations I have ever had to face.Judy H. | Overall Experience
Very clean, secured and Special respect to two lovely women cleaners! They do a great job! Also very friendly staff! Danielle was very nice! I am pleasantly surprised and can give five stars to this experience!Olena Migal D. | First Impressions
Great experience!Yosef G. | Online Move In
We had excellent service. The general manager Danielle helped us out and was friendly.CARTER SKYE M. | Overall Experience
Night access was a huge plus. I never had any issues having access to my things. No pests or smells my entire 4 years of renting. Very secure!Diedre M. | Overall Experience
Customer did not leave a comment.Karla M. | First Impressions
Our experience was great! The service was exceptional, especially the general manager Danielle Epler. Will continue business at this location because of her.CARTER SKYE M. | First Impressions
Accurate and helpful. Great jobmark j. | Overall Experience
Customer did not leave a comment.Lindze W. | Overall Experience
Customer did not leave a comment.Christopher D. | First Impressions
Thanks for your clean facilityDENNIS D. | Overall Experience
Customer did not leave a comment.Scott H. | First Impressions
Customer did not leave a comment.Kashia M. | First Impressions
The employees are very curtious and helpful. This place is always clean and /or being cleaned. I most definitely highly recommended this U-Haul location for any of your moving needsNANNIE L. | Overall Experience
Great staffing over that location, the only thing I can add is that the place should have more parking for customers. But everything else was great, amazing experience.WILLIAM B. | Overall Experience
Need small trash Can ln louding dock area for small trashSteven N. | First Impressions
We were pleasantly surprised how easy it was to get our storage units. The staff was helpful for sure! So happy with our experience.Tracey W. | Overall Experience
Thanks for all your help Danielle!Jonathan H. | Overall Experience
Everything that could have been done to make the process of renting and storing easy... they did. FabtasticTHOMAS S. | Overall Experience
Customer did not leave a comment.Ashley P. | First Impressions
Customer did not leave a comment.KENNETH O. | First Impressions
Efficient. Extremely helpful. Thanks for the great service!mark j. | First Impressions
Customer did not leave a comment.Rosa V. | Overall Experience
A young lady The Lord knows her name helped me tremendously by allowing me drive in front of her and she displayed Christ like attitude which is humble and finding joy in serving others What a blessing PRAISE THE LORD In Christ Jesus My Lord and SaviorEVED SADIK Y. | First Impressions
Customer did not leave a comment.Donna C. | Overall Experience
Customer did not leave a comment.ELIZABETH S. | First Impressions
The manager here is spectacular, goes above and beyond , to make sure customers are happy, I’m grateful ,thank you !SARA P. | First Impressions
This facility is well managed and maintained. All employees were friendly and helpful.Sharon W. | Overall Experience
Customer did not leave a comment.Chris D. | Overall Experience
Phillip and his crew were very nice! Phillips introduction tour of the storage was very clear and perfectly explained! Phillip keep us engaged and was very professional.NANNIE L. | First Impressions
Two staffers we talked to were very gracious.James S. | Online Move In
Customer did not leave a comment.Hoon L. | First Impressions
Customer did not leave a comment.Don H. | First Impressions
Customer did not leave a comment.Larry V. | Online Move In
Thank you for everything! The workers at the front desk helped me so much deciding what boxes and materials I needed to move! And this is the #1 place in the area to feel your items are secure and safe!! 10 out of 10!Karissa K. | Overall Experience
Customer did not leave a comment.Adrian R. | Overall Experience
Some employees not friendly maybe busy & tired…Rudy S. | First Impressions
Customer did not leave a comment.Maria H. | First Impressions
Jessica was awesomeJohn M. | Online Move In
To start off my experience with this location Danielle, the GM, called me saying she doesn’t have the 6x12 trailer I reserved because she didn’t want to give me what she had for the length of time I needed it. She then sends me from Lynnwood to Kenmore for the trailer. Which, when you ask her she swears she has nothing to do with my contract and my reservation was never at her location it was at a different one. Which is entirely incorrect. I would love for someone to listen to the audio recordings of her calls to me. She also called me to verify the storage unit I needed and said it’s available and ready for when I arrive. Well, when I arrived I found out she had canceled my reservation and had given the unit to someone else with the excuse of “you reservation isn’t valid until you’re here in person.” So what reason does one need to make a reservation if it’s not going to be honored even after they call to confirm it’s available and ready for move-in?! Well, when I was at the location to get checked in Danielle ends up being the one to setup my check in and do my contract. Which this was an entirely unpleasant situation too. She kept stopping what she was doing to walk off and help other customers just leaving me at the counter without even saying so much as “sorry” or “excuse me.” No respect or manners at all for the fact that she was assisting me. On top of the fact that Danielle swears she has nothing to do with my contract yet the contract says otherwise, not to mention the video recording from when I was in the location. I also was never allowed to sign the contract and when I mentioned this she said it didn’t matter, which I know isn’t correct. So, then I get to the point of not wanting to give any of my money to U-Haul ever again because I’m owed over $600, I make an agreement with Danielle to get my things out and not pay the recent months rent. As my girlfriend and I are trying to get my things out the rest of Danielle’s staff decides that they are going to harass my girlfriend for money every time she goes into the office to get the alarm disarmed because Danielle refused to activate my swipe card to give me access to my unit to remove my things. She made us go in the office to get it disarmed. Which was an entire ordeal. Jessica, the assistant manager, is by far one of the most foul humans to deal with too. She was extremely rude to my girlfriend every time she was in the office. She flat out refused to disarm the alarm and said we had no choice but to set it off and deal with the noise. Which to a disabled veteran with tendinitis like myself those alarms are dangerous and damaging to my physical health. I’ve had a migraine since 2/16 from those alarms going off several times for extended periods of time. All of this is for certain not how U-Haul wants their company represented I’m sure. I do know that the attorney I’ve hired is very much on top of filing the lawsuit to retain all of the email, phone, and video records of my experiences with U-Haul to get all my money back I am owed as promised by this company and we are pressing charges for the harassment and abusive nature of the employees.Kyle G. | Overall Experience
Somehow I missed entering through the glass doors & tried the after hours door & couldn't get in. I may have missed it in the email not sure. Danielle was amazing! Friendly & very helpful!!Sandra S. | Online Move In
Customer did not leave a comment.ONYEJE B. | First Impressions
The staff are always so helpful and the facility is always cleanGeri V. | Overall Experience
Great opportunity to store at uhaulANITA P. | Overall Experience
Customer did not leave a comment.Shawn W. | First Impressions
Customer did not leave a comment.ALICIA B. | First Impressions
Customer did not leave a comment.Dolores M. | First Impressions
Customer did not leave a comment.Mitchell G. | Overall Experience
Great experience!leo j. | Overall Experience
Customer did not leave a comment.Javier C. | Overall Experience
Phillip was the employee that helped me, and he’s the reason why I would recommend coming to this location. His customer service was literally the best. Made my first time renting out a storage a breeze and he’s just an overall great person from just that one time experience.Leo D. | First Impressions
Where do I start…. I reserved a 6x12 trailer at this location, including having a storage unit. Well I got a phone call from someone at the location saying they didn’t want to give me the trailer they did have on lot however if I wanted to go to another location 30 minutes away they have one for me. Due to not wanting to deal with not having the trailer I reluctantly took the option available. They didn’t tell me it was just a dealer at some tiny little market in the middle of nowhere. Which was massively inconvenient for me in every way possible. Then, a few days later I get a call to confirm the storage and size I needed, with being told it would be available for me and I was very clear about the days possibly moving. I was told it wasn’t an issue. However, it became an issue. My reservation was canceled and the size unit I needed became unavailable. Which the manager told me, “making a reservation doesn’t guarantee availability.” Then why on earth was I called and confirmed for unit and size?!?! Why was I told it would be available?! This isn’t even everything that happened regarding U-Haul. This is just the one location. The dealer even messed up in allowing me to tow a trailer without having the cables to connect the lights. Which I would love to get reimbursed for. Doesn’t include the previous U-Haul location accusing me of stealing equipment that didn’t belong to them, as well as not giving refunds promised. I was told by customer service that someone would contact me in up to 3 days and it’s now been over 5. I will keep bringing this to U-Haul attention until someone does something.Kyle G. | First Impressions
Customer did not leave a comment.Joe I. | Overall Experience
Customer did not leave a comment.SHANNON B. | First Impressions
Customer did not leave a comment.SHANNON B. | Overall Experience
Customer did not leave a comment.Carla M. | Overall Experience
Customer did not leave a comment.CARIE N. | Overall Experience
Customer did not leave a comment.kelli m. | First Impressions
Customer did not leave a comment.KALE S. | First Impressions
The people where I returned my U-Haul and and stored my belongings were wonderful however my books my U-Haul there were a lot of problems also driving up here and getting in contact with someone at U-Haul to help me with these problems was a nightmare and I have tried to call someone from customer service and have not been able to get ahold of anyone I've tried a couple of times and up on hold for more than 20 minutes each time very dissatisfied with that matter fact I'm angry with everything that happened and still would like to talk to someoneCarla M. | First Impressions
Customer did not leave a comment.DAVID J. | Overall Experience
Customer did not leave a comment.Robert C. | Overall Experience
Customer did not leave a comment.Laura B. | Overall Experience
Danielle was awesome as alwaysKaine B. | First Impressions
Everybody was extremely helpful. The general manager..I think her name was Danielle, was an absolute delight to work with.Mike B. | Overall Experience
Customer did not leave a comment.janice y. | Overall Experience
Great staff. Helpful and friendly.ASHLEY M. | Overall Experience
Rachel was always helpful and went out of her way to help us during a very difficult move for our family. She stayed in contact and always provided me with options that were reasonable and helpful…… I would recommend Everette Uhaul and all the uhaul staff and storage. Thank you for all your help and your reasonable offers!!!Rachel C. | Overall Experience
Customer did not leave a comment.Robert R. | First Impressions
Customer did not leave a comment.Davell B. | First Impressions
The staff was extremely friendlyNabila B. | Overall Experience
I will only use your facility when i have items to be movedloren j. | Overall Experience