Customer Reviews for U-Haul Storage of Palatine

29 reviews

509 W Colfax St   Palatine, IL 60067

(847) 358-2466

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(847) 358-2466

509 W Colfax St
Palatine, IL 60067

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aleksei l.  |  Overall Experience 
Rating:
3.0

Facility is too small, cars parked near gate, impossible to get a 26 foot truck inside. And not possible to get 26 foot truck up the roll up door. Could not use. Went to Public Storage instead, this facility fit our needs.

Cheri V.  |  First Impressions 
Rating:
2.0

When I wanted to let the office know that I was moving out, no one answered the phone. Finally I was transferred by the phone system to a call center. I tried again to reach someone in the office to let them know I had moved out. I tried 4 times over a two day span. Finally, on the last attempt, someone answered. Will not recommend this facility. The only positive is that it is gated.

RUTH A M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  Overall Experience 
Rating:
3.0

Bottom seal under door was completely broken. It rained inside the unit. There were leaves, spider webs and water puddle inside unit. The office staff was very friendly and helpful!

mary d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  First Impressions 
Rating:
4.0

Only confusion was speaking with 3 different people on different days who told me slightly different information. In the end, it wasn't a big deal however, I still haven't received my gate clicker which I will have to go and get sometime when Covid restrictions lessen.

Michael L.  |  Online Move In 
Rating:
5.0

Better than expected. Awesome service

Evtim C.  |  First Impressions 
Rating:
3.0

It’s clean, spacious, in a nice area!

Kari A.  |  First Impressions 
Rating:
5.0

It was great that everything went smoothly at the storage facility. I was informed via email, regarding access code, unit number, and signed up for everything online. No problems. Good job!

Linda I.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

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