Customer Reviews for U-Haul Storage of Pleasanton

2639 reviews

5555 Sunol Bl   Pleasanton, CA 94566

(510) 632-6828

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(510) 632-6828

5555 Sunol Bl
Pleasanton, CA 94566

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ALICE B. 
Rating:
5.0

Customer did not leave a comment.

michelle t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aliaksei A. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Nice, and easy. Quick check-in, and off we went.

Jurgen J. 
Rating:
5.0

Very nice staff. Great customer service.

deborah c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gordon Z.  |  Overall Experience 
Rating:
5.0

Ann was extremely professional, friendly and helpful

Matthew T. 
Rating:
4.0

At this point I wouldn't recommend Uhaul to a friend. I was called a day before our trip and a very affordable trailer I paid for in advance was now unavailable. 3rd time in last three rentals! Had to rent a truck from you that cost >$500. Shameful

Gordon Z. 
Rating:
5.0

Customer did not leave a comment.

Ruenhua L. 
Rating:
4.0

The person (Steven) I talked to when I was getting the truck said he was going to give me a discount when I return and have to pay it but the person who received the truck return did not honor it and was not friendly at all.

Dennis A. 
Rating:
5.0

The drop off was so fast and easy. Thanks again!

ian E. 
Rating:
4.0

This location was 50 miles in San Francisco Bay area, about 2 hours commute time from my pick-up location preference which has about 30 U-Haul locations available. This took us 4 hours out of our way just to get the trailer and set us a day behind schedule

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Alysa S. 
Rating:
5.0

Wow. The customer service was fantastic. I'm not sure of the name of the man who helped me but he was great. He was closing on the day I picked up my truck. Very nice and very great at the service. Went above and beyond.

SARAH Y. 
Rating:
5.0

Customer did not leave a comment.

Cody N. 
Rating:
5.0

Customer did not leave a comment.

JILL C. 
Rating:
5.0

Great job!

Roger C. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

I couldn’t figure out where to put the access code in. The unit I was assigned already had a lock on it. I had to go get a new unit from the front which was super far from the entrance. My code then proceeded to not work to disarm the unit.

Marina B.  |  Online Move In 
Rating:
1.0

customer service was poor

Marley W. 
Rating:
5.0

Customer did not leave a comment.

Paul Z. 
Rating:
5.0

Great customer service!!!

J C. 
Rating:
2.0

Honestly everything was so hard to find. I couldn't figure out where to drop off the vehicle and then I had issues with finding my storage unit and then I couldn't find the key drop box. It was all so much more confusing than necessary. Also there should be better internet service to do the check out process. It took too long to upload pictures.

Marina B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Joshua Alan G. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
5.0

Customer did not leave a comment.

Martin R.  |  Overall Experience 
Rating:
5.0

I will use again in the future

DARRELL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Cade was an excellent agent!!! Very friendly and professional! This is the best experience I have had with uhaul I will recommend this location

LOIS F. 
Rating:
5.0

Everything went perfect, will always go to U-Haul Pleasanton.

PAUL H. 
Rating:
5.0

Nothing really,the van was dirty it was no big deal.I just happened to mark it was clean in check in.

MARTIN R. 
Rating:
5.0

Customer did not leave a comment.

RAYNE M. 
Rating:
5.0

It was quick and easy to rent a trailer from this location. Everyone was very friendly and helpful.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
5.0

I rate this facility, with Ms DeAnna, Ms Anne and staff ABOVE EXCELLENT! Myself snd friends who have storages here as well rv storage love the excellent service , Professional Team of hard workers Thank you Thank you ! Best Regards, Denise Roberts Green

DENISE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chandrasekhara S.  |  First Impressions 
Rating:
5.0

Scott and Ann were great. The problem was the card did not work and was denied access for me and others so they had to just open the doors and leave them up as we get in the facility

Joseph C.  |  Overall Experience 
Rating:
5.0

Keep up good work!

Roman S. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

James went the extra mile for situation gone bad. He made it right with his professionalism and understanding of customer service. His actions speak of excellent customer service very rarely seen. He should be commended for his service to the customers and company. His commitment should not go unrecognized.

daniel C. 
Rating:
5.0

The staff at the Pleasanton U-Haul facility were extraordinarily helpful and friendly. We are so thankful that this facility is nearby where we live.

Pam O.  |  First Impressions 
Rating:
5.0

Friendly helpful staff.

KIM K. 
Rating:
5.0

Great access to second floor because of elevator. Thank you for the use of the carts too.

Eric P.  |  Overall Experience 
Rating:
5.0

Cad was very helpful and explained everything very clearly.

SCOTT P. 
Rating:
4.0

My overall experience was terrible. I reserved a truck nearly 3 weeks in advance to be picked up at the Danville location at 10am on Saturday the 17th. On Friday the 16th, at 3:08pm, I received a message stating that my reservation would be ready at 3pm on the 17th at the Pleasanton location. After all of that, I go to drop off my vehicle at the location I was told to leave it at, when the manager runs out and tells me that I can't leave it there and that I have to take it to another location, 6 miles away, so I drive it there last minute. I finally tell the associate at THAT location all of the issues I've experienced in the last 48 hours and he tells me there's nothing he can do about it and to call the 800 number if I need to complain. He was kind enough though to tell me that he needed to charge an additional $10 since I went over the mileage. Thanks, UHAUL!

Erik T. 
Rating:
3.0

I filled my tank to the same line I got it and they charged me 22$ for 4 extra gallons which is ridiculous. I've used this location a few times and this is the first time they've done something sh^^ty but it still annoyed me.

CORINNE J. 
Rating:
3.0

Need better associates who are friendly. The recent one I dealt with was very short and rude to me. I pay every month with out failure and this is how I’m treated. Wow!!

Rodney F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROMAN S. 
Rating:
5.0

James is the best for Hitch installation. 5555 Sunol Bl U-Haul is very clean and spacious location.

Satish M. 
Rating:
5.0

Great service and Uhaul came through for us. Moving services could have done a better job with protecting furniture pieces when packing, but that's on them. Overall would recommend uhaul and was pleased with the communication on Washington's end, California was non existent. Hence they could learn from Washington how to communicate with customers. But that's just California culture.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

Hiroyuki M. 
Rating:
5.0

Customer survive was great, both women who helped me were very nice.

Tianna H. 
Rating:
5.0

The lady who helped me with getting my storage unit was excellent. Her customer service, knowledge, and professionalism is the highest I’ve seen at U-Haul. She deserves a raise and a promotion! Thank you so much!

SUSAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
5.0

The nice lady that helped us was very helpful and courteous. She made sure everything was in order and we left very pleased with her service.

Lisa M. 
Rating:
5.0

Great all around!!

Frank M. 
Rating:
3.0

bit of a bother locating the truck on their lot - was NOT near the front with others of the same category

Bruce C. 
Rating:
5.0

There was a few bumps in the road. But overall it was all good.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Payal M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Nothing you guys are awesome! Number 1 in my book!!

CAROL W. 
Rating:
4.0

I got lucky and had an elevator but by chance I could have had to use the stairs which would have been a thumbs down.. other than that it would have been an excellent.

kenneth o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ABIGAIL G. 
Rating:
2.0

My ubox was not ready to unload when I came at the scheduled date, and I had to come back in the afternoon to unload and move into my new rented storage. Also, the storage unit location isn’t specified clearly in the facility, so I wasn’t aware there are stairs to access my unit when I rent, otherwise I might rent another unit.

EMILY S.  |  First Impressions 
Rating:
2.0

Alarm system was out for weeks. Because the system was down access after 7pm was generally unavailable. Every time you open the door on your unit, the alarm sounded. This was the norm for weeks on end!

Thomas U.  |  Overall Experience 
Rating:
5.0

Service at 94566 was fine,, but a massive annoyance and inconvenience to have to drive back and forth from 94566 Pleasanton to 94611 Piedmont to pick up trailer. The towns are not close. Made the reservation weeks in advance so trailer could be available locally. Disappointed that UHaul in the Bay Area made no effort to do so. Not good customer service.

Todd S. 
Rating:
5.0

Best location ever to rent from, excellent staff, the manageress is so lovely, the whole team has a great friendly ‘can do' attitude, Scotty is still the best in the business, I've been dealing with him since 02 Top location, rent from the best!

IAN F. 
Rating:
5.0

Customer did not leave a comment.

SAMEH H. 
Rating:
2.0

2 of the 4 boxes had water leak and some items inside the box was damaged + bottom of the box was wet.

MASAKO S. 
Rating:
4.0

Customer did not leave a comment.

GLORIA R. 
Rating:
5.0

I’m only giving 5 stars because of how great your employee was, although the situation I had to deal with was extremely frustrating. The guy who helped me (I can’t remember his name but if U Haul cares about reviews I can get it) is a great asset to U Haul and provides outstanding customer service. I’ve worked in retail before and understand how angry customers can get when they get screwed over but he genuinely felt bad and had helped me throughout the whole process. He deserves a raise and/or a promotion. Seriously. The only issue I had with this facility is that I was assigned a storage unit and after moving everything in realized there was no sliding lock on the door to attach to my lock. I showed him the situation and could tell he really felt bad about the bad news he had to share with me. Luckily he found me another unit that was close by and although it was frustrating to have to move everything by myself after my roommates left I was happy he found me one close to my storage unit. **For Uhaul** If my review affects this guy’s job in a negative way then you are not reading my review. He did an amazing job handling the situation and doesn’t deserve any negative feedback towards him. It was out of his control as it would be impossible to monitor hundreds of storage units by himself. It should have been in the system that there wasn’t a way to attach a lock. I truly hope the company doesn’t take a lazy approach to reviews and doesn’t actually read what your customers are saying.

kyle D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Davin P. 
Rating:
5.0

Customer did not leave a comment.

SAIRA B. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Your staff is understaffed but did well under pressure. It was really busy which forced people to multi task. Staff could use more help. Your staff is friendly and professional

STEVEN N. 
Rating:
5.0

Customer did not leave a comment.

LISA P. 
Rating:
5.0

Customer did not leave a comment.

STANLEY G. 
Rating:
5.0

Thanks. Real pro service.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS P. 
Rating:
5.0

They were really great to me

KATRINA H.  |  First Impressions 
Rating:
5.0

Ann, my sales rep, went above and beyond to take care of my case and ensured I was satisfied. I did not know my hitch did not have the electrical connection. She guided me on how to get the connection and saved my trailer from going back to the cue, at a time when no other was available. Her empathy and excellent service saved me hundreds of dollars on other arrangements. Thank you Ann !

Nolian D. 
Rating:
5.0

Customer did not leave a comment.

Robin E. 
Rating:
3.0

Customer did not leave a comment.

Richard F. 
Rating:
2.0

I had reserved my storage for 10*15*10 they did not have that storage available as it was empty but was locked by the previous storage renter. So unfortunately i had to change my plan and see another storage facility.

Sugnaben B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Minnie C. 
Rating:
5.0

We have a narrow driveway and they were great about bringing a smaller vehicle. We hustled items out of container and they took it immediately. It was fast and easy so no return trip. Very helpful driver.

Corrine C. 
Rating:
4.0

To improve do not text the customer shortly after the car was picked up. Obviously the customer is on the road driving

Pasko V. 
Rating:
4.0

Customer did not leave a comment.

Linda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen L.  |  First Impressions 
Rating:
4.0

Doing the online reservation and check in was long and cumbersome. Will not do that again. The gas level was wrong but I was unable to see it during check in. I drove the truck 11 miles, put 1 1/2 gallons of gas in the truck and was still charged $22 for not putting in enough gas. Again I drove 11 miles!!!!

Dan S. 
Rating:
3.0

Please maintain U haul vens

eardeep S. 
Rating:
1.0

Worse moving experience I can imagine

Oliver P. 
Rating:
2.0

Customer did not leave a comment.

Alexander L. 
Rating:
4.0

This is the best storage I have ever used because it's very accessible and I like have a place to "recycle" some items. I love the cart and it's bright and clean. the Ramp is great. It is pricey however

Debbie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wojciech J. 
Rating:
5.0

Customer did not leave a comment.

SANGWOOK P. 
Rating:
4.0

I rented a van that was different from previous vans I have rented from this location. It was an older model and did not fit my bed like the previous van did. If there are differences in the vans that should be noted upon purchasing, instead of advertising all the vans as the same.

Wynn G. 
Rating:
1.0

I only drove 24 miles, and I filled the gas before I returned the truck, but I was still charged for 6 gallons of gas. The fuel level shown on the contract was not accurate, I took a photo of the dashboard when I entered the pick-up, but the staff at the rental location didn't have the permission to change the system. I think U-haul's system is broken.

Jun Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
1.0

The employee that hooked up the trailer told me to turn on the lights and turn the blinkers on brake light Said the trailer lights were fine and working I got home at dark to find out the lights were not working I had to get moving so I checked the plug and it was upside down

Kelly E. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

The Pleasanton Uhaul is my go to location. And I live an hour away! They always can meet my reservation & the staff is always on point.

Tomas G. 
Rating:
5.0

Ann in Pleasanton was very helpful, polite and professional. The Dublin office was also very helpful and recommended Pleasanton because they did not have what I needed I found what I needed in Pleasanton.

Steven N.  |  First Impressions 
Rating:
5.0

Very clean truck. Staff was helpful

JOSEPH C. 
Rating:
3.0

I had reserved a cargo van via the app, entering all my details, confirming the reservation etc. I arrived to use the mobile check-in process but for the second week I'm succession it simply didn't work. The app would not load my reservation so I had to wait in line for 30 minutes to be served by an unapologetic member of staff. Fortunately when I returned the vehicle your employee “Ann” greeted me. She also took good care of us when we rented a vehicle last week. She should coach the other member of staff on how to offer customer service. And please fix your app.

CHRISTOPHER J. 
Rating:
5.0

Great service again....couldn't have accomplished everything I did today without the truck....

MARGARET B. 
Rating:
4.0

Customer did not leave a comment.

Zoha P. 
Rating:
5.0

Customer did not leave a comment.

Hiren D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Ann is the BEST. I am glad I met her and she was so helpful. The manager, a young diverse black lady needs an attitude check.

Joseph C.  |  First Impressions 
Rating:
5.0

Overall terrific experience! See you next time!

Jose D. 
Rating:
5.0

Deanna was very helpful in selecting the space that I needed. Thank you....

Robert B.  |  First Impressions 
Rating:
5.0

Was all good, thanks.

Ahmed A. 
Rating:
5.0

Very good experience at this location! Restored my faith in the company compared to other locations I've used.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Great experience - thank you!

Leo O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugene F. 
Rating:
5.0

Very happy

James F. 
Rating:
5.0

Customer did not leave a comment.

ANDREY L. 
Rating:
5.0

Thanks for the service and support.

Sanjay M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAMIRO C. 
Rating:
2.0

I have used UHaul corp. for many years. I would not recommend this location on 5555 Sunol, Pleasanton,Ca I have always had the customer support go over the vehicle before driving and upon return. This location the person named Anne helped me when I walked in and when I returned. She did not do either upon return she only looked at mileage and gas. She did not check van for damage or look at vehicle at all. Not inside the back of van for items that might be left or even trash. Which there was none. I watched her. I was told that I would be charged more money due to vehicle not being returned with a full tank when I got into van it was at 3/4 tank. I used a quarter of tank due to staying in town driving it do shopping and moving furniture from stores locally. I have my gas receipt also. I paid $15.00 to replace what I used. Returned it as I picked it up. I have rented vans & moving trucks for years from different location. I am disappointed that I am charged extra now which is truly unfair. She was not into checking this vehicle she was there to do computer work. Very unsatisfied customer service. I will continue with Dublin Location unless you can fix my charges. I had 3354.0 mi out and return usage: 3385.0 you can see I used the van locally so I did not use that much gas. The vehicle was not FILLED UP when I got into truck it was at 3/4 and that's exactly what I came back with. Thanks, celia

Celia C. 
Rating:
5.0

Customer did not leave a comment.

Marvin Z. 
Rating:
4.0

Great staff very friendly and helpful especially Ana she was a treat to work with.

Gary B.  |  First Impressions 
Rating:
4.0

Lots of equipment. Very friendly staff. Quick in and out.

Gregory K. 
Rating:
4.0

Customer did not leave a comment.

Taylor K.  |  First Impressions 
Rating:
5.0

The young man who helped me on 5/29/21 in the afternoon was really attentive and helpful. He was patient and answer all questions that I have about rentals. I’m happy with the service provided.

Susan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamara M.  |  Online Move In 
Rating:
2.0

I moved my stuff out may 15th of the storage unit but I tried for over a week to talk to someone on the phone to close the account. It was frustrating calling everyday to speak to someone at the location because the call center couldn’t close it. Finally I had to ask my dad to go to the location to speak to someone to Close it out as I didn’t want to get billed. What a nightmare a whole week calling everyday. Funny this is the girl at the counter got several messages from me and never called me back.

ALEXANDER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frieshta L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  Online Move In 
Rating:
5.0

I've recommended this place to others already.

Rebecca W.  |  First Impressions 
Rating:
5.0

Excellent staff easy to get in and out of storage very secure and very accessible.

Conrad M.  |  Overall Experience 
Rating:
5.0

So far so good

William C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edward D.  |  Overall Experience 
Rating:
5.0

Sierra Hayes is tremendous when it comes to customer service and LISTENING to the customers needs. It’s the most important trait you can have in life in general. Thanks again Sierra and I’m sure your in line for a promotion in the near future.

Albert T.  |  Overall Experience 
Rating:
5.0

Everyone is always helpful and the service is great! Keep up the good work.

ROBERT B.  |  First Impressions 
Rating:
5.0

Incredibly convenient and staff was incredibly helpful!

Shanye H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
4.0

I found the facility interrior clean and once inside well kept however I did have two issues when I arrived at the Pleasanton facility: 1. Access to storage in the rear was not apparent, I had to inquire where to go and 2. The access from very few parking stalls was on a steep embankment which made it very difficult to pull/push carts up the steep hill.

Luanna S.  |  Online Move In 
Rating:
5.0

Overall a great experience, I did have a repeated issue with an open skylight above my unit that I had to ask to be closed on multiple occasions, fortunately it did not rain in my unit but it did add to my stress. The team in Pleasanton was very friendly and helpful. I recommended to family who now store their holiday décor at the facility

Kate D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  Overall Experience 
Rating:
5.0

Ran into a little problem with my reservation initially. However my problem was resolved quickly by the manager Sierra. Now I’m very happy with how things turned out.

MAKIN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alfred B.  |  First Impressions 
Rating:
3.0

The sizing is not the best online had to upgrade to a larger unit

Jennifer H.  |  Online Move In 
Rating:
5.0

Always easy to access, carts available, and services provided where always helpful. Thanks

Brian J.  |  Overall Experience 
Rating:
2.0

Drop off location owner was super rude.

felipe m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve B.  |  First Impressions 
Rating:
5.0

Great staff, storage unit smaller than we thought admittedly. 10 x 10 is really 10 x 4, with 10ft of hard to use height. Oh well

Gordon Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emily R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Beatrice J.  |  Overall Experience 
Rating:
5.0

Thank you for taking care of our belongings. You’re folks were excellent!

Sachiko Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

I'm so glad I came in personally to take care of how best to store my things. That's when I got to meet with Ann Siebert and she helped resolved my stress of storing my things at an affordable rate. Ann has been so supportive and understanding throughout the whole process. Thank you Ann for your help in many ways.

My-Dung (Sandra) H.  |  First Impressions 
Rating:
4.0

The description of what could fit into certain sizes of storage were very misleading online. When we arrived at the storage facility, it was obvious that we were not going to be able to store our items in the locker we had chosen and we needed something bigger. Deanna, in the reception area was wonderful. She helped us find a storage unit that worked for our needs, found us the best deal, and then organized all the paperwork and brought it back to us whilst we started moving in. She was fabulous. Highly recommend her.

Tracy H.  |  Online Move In 
Rating:
5.0

Anne was very helpful & patient. Excellent customer service.

Hang D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charlotte S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michelle t.  |  First Impressions 
Rating:
5.0

one of the best staff that I worked with. They were very helpful and friendly as well as always willing to help.

Sankar Velayudhan N.  |  Overall Experience 
Rating:
5.0

Thank You

Kevin W.  |  First Impressions 
Rating:
5.0

Spotless, secure environment. Friendly, helpful staff. Great experience.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

I rented a 10x10, but when I got there it was not vacant. Apparently, there was a mixup of some sort and so I was left without a unit. The assistant manager was grumpy, and not helpful. The lady that helped me was awesome. She took me around to all of the available spaces until I found the best option. She has shoulder length dark hair, is slim and energetic. I can't remember her name, but I appreciate everything she did to help solve the problem.

leigh b.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Barbara K.  |  Overall Experience 
Rating:
5.0

The staff was friendly and always helpful at this facility. The grounds and the storage was clean and secure. I hight recommend this Uhaul if in need of a rental or storage.

Christine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian s.  |  First Impressions 
Rating:
5.0

You are very lucky to have Anne as an employee. She was so nice and helpful. Went out of her way to make sure we got the right unit and I loved her bright and cheerful personality.

jennifer s.  |  First Impressions 
Rating:
1.0

The employees were very friendly, however this was about the most unorganized and incomplete move in experience. 1. Although I was allowed to moved into two units (and booked weeks in advance), I still only have one unit under my name because the employees said the “system wasn’t cooperating.” I still only have one unit under my name and cannot get ahold of anyone at the front desk to fix this. And when I got my receipt, it still only shows the one unit. 2. My keycard never got activated even though I visited the front desk twice. I still cannot access the building during off hours yet I have a unit. All Im asking is for someone at the Pleasanton location to please follow through and actually correctly finish my check in so just stuff is account for.

Kelcy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle F.  |  Overall Experience 
Rating:
5.0

Everyone was helpful in securing our RV storage site. Very professional.

Doug H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robyn L.  |  Online Move In 
Rating:
5.0

The service was great! Everyone went the extra mile to make sure we had the right space and supplies. It was a great experience and I would use them again.

DAVID M.  |  Overall Experience 
Rating:
5.0

The crew here are awesome! Especially Ann

Korey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mir T.  |  Overall Experience 
Rating:
1.0

Our movers were allowed to put our belongings in the wrong storage unit and we thought all of my recently deceased moms stuff had been stolen. As if we aren’t stressed enough. The manager on duty didn’t think it important enough to get on the phone with us. Horrible experience.

LAURA W.  |  Online Move In 
Rating:
5.0

Always professional and helpful

Terry H.  |  First Impressions 
Rating:
4.0

best experience I've had with a big corporation in years. was given wrong hours over phone but was accommodated with updated reservation for next day. Would like to see more mileage included with rentals.

Ashli A.  |  First Impressions 
Rating:
3.0

Pricing was too high. I found equivalent storage with air conditioning, security, and 24 hour access for $105 cheaper.

Tim D.  |  Overall Experience 
Rating:
3.0

Telephone from inside storage facility was not working. However there was no indication this was the case and I waited many times while the phone rang without getting an answer. Eventually walked to office and was told phone did not work. Staff was aware but never did anything to remedy the problem. I was unable to access the storage unit for the first four days as it had not been unlocked and no staff were available to open it as I could not get to the facility until after work. I was told my storage date would be adjusted but it never was.

MATTHEW T.  |  Overall Experience 
Rating:
3.0

I was issued a locker that was already in use and locked.

Spencer G.  |  First Impressions 
Rating:
5.0

I was confused with the double swipe, first on the machine to the right and then the machine to the left. The directions asked for an access code so I ran to the office to find out I didn't need one. Confusing :(

Jeff K.  |  First Impressions 
Rating:
5.0

perfect storage unit, easy access and super clean

Caylee H.  |  Overall Experience 
Rating:
5.0

no issues moving in, accessing locker and moving out

George S.  |  Overall Experience 
Rating:
5.0

Staff is great. Location is convenient.

Kevin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martin m.  |  First Impressions 
Rating:
5.0

Fast and convenient check in. Customer service was great.

christine c.  |  First Impressions 
Rating:
5.0

great value for RV storage.

john t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jana L K.  |  Overall Experience 
Rating:
5.0

Probably the cleanest storage unit I have ever used! It was perfect for what we needed! We definitely had piece of mind that our belongings were safe and secure.

Angela Cambra E.  |  Overall Experience 
Rating:
5.0

Thank you so much! You have such a kind, helpful desicated staff at this location❤️

JENNIFER S.  |  Overall Experience 
Rating:
5.0

Sierra, at the Pleasanton Sunol location, was knowledgeable about storage status, protocol notifying those on the waiting list, efficient with move-in documents, verified the remote gate access worked and did a site walkthrough with me. She was great!

Theresa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luciano L.  |  First Impressions 
Rating:
5.0

Excellent service! We were set up and had our unit in minimal time! Thank you!!

Mark H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

glen g.  |  Overall Experience 
Rating:
5.0

Many thanks to Sierra Hayes for helping me out during the Covid-19 lockdown.

J R R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olukayode F.  |  First Impressions 
Rating:
5.0

Good, covered RV parking. Nice to have the 115V, but the labeling on the power boxes was vague.

WILLIAM W.  |  Overall Experience 
Rating:
5.0

Great team, location super convenient and reasonably priced. Felt safe in leaving my motorhome at the location

Bill S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA S.  |  Overall Experience 
Rating:
5.0

Very efficient and quick process.

Kevin K.  |  First Impressions 
Rating:
5.0

I tried calling the office on the phones in the storage facility a number of times and nobody ever answered. Makes me worry that if it had been an emergency that nobody is monitoring those phones.

Gregg C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elena M.  |  First Impressions 
Rating:
4.0

The staff was a little disorganized last year when I got my storage unit. Not knowing which units were available and not coding my access key correctly. Seems like that has improved since a year ago.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joyce n.  |  First Impressions 
Rating:
5.0

Very helpful staff

Ryan J.  |  First Impressions 
Rating:
4.0

My one complaint is that the staff would forget to remove a lock on my unit even after I paid my bill. Every single time. Deanna is the glue in that place..always very sweet and willing to help! She will be the reason I will come back there if I ever have future storage needs.

Michale B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hina K.  |  Overall Experience 
Rating:
5.0

Diana, is super helpful every time I go there. And she goes above and beyond for excellent customer service 💜

Angelina M.  |  Overall Experience 
Rating:
2.0

1.Blled, even threatened w/ lien for a billing error while I was out-of-country. 2. My units were padlocked by U-HAUL even after mistake was resolved after I returned. Because of COVID I couldn’t be there to empty units. Movers could not get in! This EVEN AFTER I called that movers were coming! Too much trouble and embarrassment for me! And calling was always a hassle because Arizona answers!

lilia h.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and very helpful. I sincerely recommend this facility. Special Cudo's & Most Excellent Job to DeAnna for all her help with questions we had and her professional manner. Thank you all so much! The team did an Excellent Job! Stay safe, Be Well.

THERESA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shadroo b.  |  First Impressions 
Rating:
4.0

Helpful, even during the current shelter-in-place protocol in Alameda County. Employees had masks and gloves and adhered to social distancing. Moving is difficult in the best of times so having them so prepared and helpful, made for a much better experience.

Jane S.  |  First Impressions 
Rating:
5.0

I was moving my college student son's belongings from Berkeley right in the middle of COVID. And was doing everything remotely from Houston, with a local relative in Pleasanton helping me. I spoke few times with James Childres by phone to get my account set up. From what I was told, everything went smoothly when the packages arrived at your facility for storage. So many thanks for your efforts and keep up the good work.

hariharan r.  |  First Impressions 
Rating:
5.0

Very helpful

Amanda A.  |  Overall Experience 
Rating:
4.0

The only problem I had was when I signed up for online payment. The first few months were screwed up, but we finally got it straigtened out.

Sandra S.  |  Overall Experience 
Rating:
5.0

Great experience! Thank you!

James P.  |  First Impressions 
Rating:
5.0

Staff is very friendly and helpful. I recommend using his facility for rentals or storage needs.

Geoffrey G.  |  Overall Experience 
Rating:
5.0

Very helpful staff!

Robert H.  |  First Impressions 
Rating:
2.0

The employees are disorganized. I signed paperwork for one unit to find that it was already in use. The agent told me that she would bring the new paperwork to me but she never returned. Waste of time

Laura F.  |  First Impressions 
Rating:
5.0

service was great since they were short some staff

Wilford K.  |  First Impressions 
Rating:
5.0

Excellent facility but the most ousting thing was the staff. I had to wait for 7h to my movers and the staff offered me a charger and water. Outstanding service. Highly recommend! 5 stars!

Pierre C.  |  Overall Experience 
Rating:
5.0

It was a very pleasurable experience!

Mike o.  |  Overall Experience 
Rating:
5.0

Very friendly and competent employee. Ann made our experience very easy and enjoyable. Thanks, we would definitely recommend U-haul!

Tom H.  |  First Impressions 
Rating:
5.0

Great service. Very knowledgeable, professional and fast move in process.

SHARON V.  |  First Impressions 
Rating:
5.0

I have to say this has been the best experience I have ever had with either a storage, or moving truck rental company. Best customer service hands down. Thank you so much for all your help!!!

leigh b.  |  First Impressions 
Rating:
4.0

The RV site was not cleaned from animal feces. Nor was the site groomed - ruts. It was raining when I inspected the site - the roof was leaking which caused the site to have flooding.

Bill B.  |  Overall Experience 
Rating:
5.0

Great experience

Scott B.  |  Overall Experience 
Rating:
5.0

Sierra made this move very easy. She was very professional, kind-spirited and helpful. Thank you so much!!!

Lorrain T.  |  First Impressions 
Rating:
5.0

Great customer service

Qurat-Ul-Ain B.  |  Overall Experience 
Rating:
4.0

Great experience!

Hina K.  |  First Impressions 
Rating:
5.0

Very, Very helpful and a pleasant experience.

Jim M.  |  First Impressions 
Rating:
5.0

I had to store my uncle's things here while he waited to move to assisted living. The staff was super helpful when I checked in and even told me about a first month free coupon. Five stars!

Karen W.  |  Overall Experience 
Rating:
5.0

Deanna Montoya provided excellent service. She was patient, professional, and thorough in her explanation regarding storage capacities. She willingly accommodated a change of units when needed.

Kathleen P.  |  First Impressions 
Rating:
1.0

I moved out on the 30th....my card was charged unauthorized on the 3rd.The owner check me out on the 30th with his assistant checking my account as we where speaking.. I asked him specificly .

Johnny C.  |  Overall Experience 
Rating:
4.0

The rate for a 10’ x 15’ unit is too expensive but the service was friendly and accommodating and the space itself was well maintained.

Michael M.  |  Overall Experience 
Rating:
5.0

James was top notch.

Stephen K.  |  First Impressions 
Rating:
5.0

Great service and good facility

leo j.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and courteous.

Eduardo H.  |  Overall Experience 
Rating:
5.0

Hi The customer service was great I will recommend others to u haul in Pleasanton. That a lot for the best customer service ever.

Toni B.  |  First Impressions 
Rating:
5.0

Your storage hours should be extended to beyond your office hours.

ANTONIN M.  |  Overall Experience 
Rating:
5.0

Always plenty of carts available,, clean and wide hallways to get through and onsite bathrooms that are large and clean.

MURRAY R.  |  Overall Experience 
Rating:
5.0

The team including Scott and Ted were just amazing. They helped me through every step and I felt like I made the best choice coming to this facility.

Jennifer K.  |  First Impressions 
Rating:
5.0

None

Steve P.  |  First Impressions 
Rating:
5.0

Great service, great security.... great value .. couldn't be happier with your company

Russ T.  |  First Impressions 
Rating:
5.0

abraham was professional and helpful. I look forward to continuing to do business at this location.

Zachary G.  |  First Impressions 
Rating:
5.0

A great UHaul location with truck rental and storage in one place. So easy to unload our things at the loading dock using the dollies provided. Also space to leave unwanted items for others! 10/10

Karen W.  |  First Impressions 
Rating:
5.0

Very welcoming and friendly staff.

raymond b.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff. Very clean storage warehouse.

Lionel L.  |  First Impressions 
Rating:
4.0

Good Job

ROBERT W.  |  First Impressions 
Rating:
5.0

Hailey, DeAnna and Michael were all excellent! Perfect experience! Highly recommended.

Barbie G.  |  First Impressions 
Rating:
5.0

Really painless transaction Clean facility Great Value !

Bill L.  |  Reservation 
Rating:
5.0

We were impressed with the space area for our RV..Thank you for your help..

John B.  |  Reservation 
Rating:
5.0

Marissa and (didn’t get her card) were great! Really enjoyed spending time with them - very helpful and friendly! The facility is amazing!

Eric H.  |  Reservation 
Rating:
1.0

Horrible service

Allison M.  |  Reservation 
No reviews have been submitted for this location.

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