Customer Reviews for U-Haul Storage of Pleasanton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Pleasanton

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Ryan S.
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The vehicle’s ignition was difficult to operate, seemed like a either with the key or steering lock.

Kathleen A.
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Customer did not leave a comment.

Thomas R.
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Customer did not leave a comment.

Phillip A.
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Customer did not leave a comment.

Keri-Beth J.
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Equipment wasn’t readily available and we were overcharged for items we did not receive. Additionally, the truck return via the mobile app was a nightmare that took 45 minutes to complete. p.s. The key return looks nothing like the example given on the app.

Lori J.
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Customer did not leave a comment.

David C.
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Customer did not leave a comment.

Randall C.
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Service was very professional and fast

Matthew T.
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Nothing. Easy pick up and drop off.

Ramneek B.
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Equipment was not thoroughly checked prior to being handed over to me. Gas had been siphoned from the tank of my 26 foot rental and the purge valve was loose. It eventually came loose and gas leaked out while I was driving. Philippe, the Manager at the Livermore CA location witnessed this first hand and he helped me get it put back in.

Tyler N.
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Customer did not leave a comment.

Richard M.
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Great experience! Very friendly employees.

Savin C.
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The young employee helping me was extremely helpful and courteous.

Ikram M.
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Customer did not leave a comment.

Maximilian M.
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Customer did not leave a comment.

LaTrice D.
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Customer did not leave a comment.

Steven P.
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super fast nice staff easy to pickup and drop off

Amanda A. | Overall Experience |
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Very helpful

Paul K.
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Reserved 1.5 miles from our house. Advised Truck would be available in Pleasanton (17 miles away) 48 hours before pick up, but NOT our auto transport. It was in Dublin - 7 miles away. Transport NOT there - now it is available in Manteco - 104 miles R/T from the house. Dublin UHaul had HORRIBLE Customer service!

david S.
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Good service.

Bill E.
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Great staff, great help when needed.

Lorrain T.
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Excellent customer service. Manager went beyond call of duty to help! Thank you so much!!!

Konda D.
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Customer did not leave a comment.

Samer M.
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Customer did not leave a comment.

Matthew W.
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Great service plus I left an expensive speaker in the truck and almost immediately got a call to informing me. Very pleasant experience. Thank you;Matt

Randahl R.
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Literally the worst customer service experiences I have *EVER* had in my *ENTIRE* life. And, quite honestly, the 800# representatives with whom I attempted to resolve me matters with, merely exacerbated the intensity of my unsovory experience. Dear UHaul Pleasanton & Ancillary Call Center Reps: Maybe instead of holding the line on what you're "allowed" to do, learn from other sites & do what you *should do. That requires a bit foresight & a healthy balance between Objectivity & Empathy (the kind which inspires one to actually be concerned enough to vet whether or not what a customer is saying is Actually True/whether or not the customer is Actually intending to "hustle" you). Thank You, Consistent Customer for over 18 years.

wil H.
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Customer did not leave a comment.

Sandra S. | Overall Experience |
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The only problem I had was when I signed up for online payment. The first few months were screwed up, but we finally got it straigtened out.

Erica K.
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Customer did not leave a comment.

yassir S.
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Staff is always helpful and accommodating.... Specially James always go out of his way to provide great service... fantastic attitude

Loren P.
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Customer did not leave a comment.

Jeffrey N.
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Everything with my rental was great, but this is the second time in a row where I had a long wait. Last time is was busy. This time there was someone with problems before me. Both times there was only one person at the desk.

Shiv N.
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Customer did not leave a comment.

Pamela C.
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The customer service is awesome the workers who took back the truck were awesome too thanks u haul

Michael B.
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Customer did not leave a comment.

Sandra G.
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none

Mark B.
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Stellar service in and out. What a great truck. Thanks!

Michael W.
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The staff knew what they were doing.

Pavel B.
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Customer did not leave a comment.

Jim L.
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It was the most streamlined experienced! Love it from booking, to picking up, to return. The associates at the facility were GREAT!!!

Girish S.
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As a benefit for "loyalty status", repeat customers' driving license details could be pulled up from your earlier records.... ??

Jianping P.
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Good experience! Thank you!

Willis C.
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The trailer was functional, but very old.

Michael H.
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Customer did not leave a comment.

Eric W.
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Make it easier to check out after hours, please.

Ronald G.
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Customer did not leave a comment.

Lorrain T.
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Thank you for Excellent customer service and support!

Jerry D.
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I have used this facility many times and have always been very satisfied

James P. | First Impressions |
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Great experience! Thank you!

Geoffrey G. | Overall Experience |
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Staff is very friendly and helpful. I recommend using his facility for rentals or storage needs.

Mike L.
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Customer did not leave a comment.

Robert H. | First Impressions |
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Very helpful staff!

Kevin W.
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Thank you to all the staff!

Laura F. | First Impressions |
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The employees are disorganized. I signed paperwork for one unit to find that it was already in use. The agent told me that she would bring the new paperwork to me but she never returned. Waste of time

David K.
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Customer did not leave a comment.

Wilford K. | First Impressions |
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service was great since they were short some staff

Pierre C. | Overall Experience |
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Excellent facility but the most ousting thing was the staff. I had to wait for 7h to my movers and the staff offered me a charger and water. Outstanding service. Highly recommend! 5 stars!

Mehanathan A.
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I was charged $10 extra by mistake and they tried to refund back it. But I never got it back.

Richard H.
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It was good. The lady that helped me was nice, to the point and helpful. She walked me to the equipment, put on the ball hitch, walked me thru the equipment and reminded me to adjust mid travel for my safety. Which she was right and I am grateful cause I stopped two times to adjust and retighten the car I was towing in the trailer.

Chia Yung K.
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Customer did not leave a comment.

Mike o. | Overall Experience |
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It was a very pleasurable experience!

Christine D.
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The staff handled the very stressful situation of not having internet well. However, I think an additional person (maybe a higher up) needed to be there to explain the situation since we only heard once we got to the front of the line.

Thomas B.
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Considering location allows for 24h drop off the location could benefit from lights, difficult when dropping off trailer and disconnecting. Also designating a location for trailer drops which is level. The location for dropping off is adequate, but noticed when disconnecting trailer the slope allowed for potential of trailer to move down grade. The flat area for returns was already occupied at time I returned trailer.

Vincent H.
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Your u haul team at the sunol location in pleasanton is outstanding. I have been a customer of uhaul for decades from one end of the state to the other and this team is the best i have seen by far in 40 years. They have excellent customer service, very efficient, helpful, friendly and very hard working. I appreciated them so much that today i brought then a dozen donuts as a small token of my gratitude. I honestly enjoy going to uhaul because of them. If there is a team award management should definitely award it to them. They should be a role model for the rest of your organization. Thank you for hiring them and for the great customer service that they provide.

Michael D.
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Customer did not leave a comment.

Tom H. | First Impressions |
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Very friendly and competent employee. Ann made our experience very easy and enjoyable. Thanks, we would definitely recommend U-haul!

Lorrain T.
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I have rented from many locations: Uhaul Pleasanton - Sunol location is the best overall. All staff are very friendly and helpful. Excellent customer service!

SHARON V. | First Impressions |
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Great service. Very knowledgeable, professional and fast move in process.

James H.
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Customer did not leave a comment.

leigh b. | First Impressions |
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I have to say this has been the best experience I have ever had with either a storage, or moving truck rental company. Best customer service hands down. Thank you so much for all your help!!!

leigh B.
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Absolutely nothing. Please keep being super awesome - thank you!!!!

Maria R.
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Customer did not leave a comment.

Joseph S.
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Customer did not leave a comment.

Gayle E.
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The guys who hooked me up were helpful, but I went to check the hitch later and it loosened up and did so on my trip. The trailer was a 6x12 covered and I was taking several items to my friends new house. When I arrived I noticed that the bottom 2 inches of cardboard boxes were wet in the front 2-3 feet and the rear left corner. I mentioned this to the guy when I returned. He was very helpful and said he would take a day off of my rental. I noticed that I had rented for 5 days and returned after 4 so really didn't get a free day for the wet trip and was kind of miffed. Hopefully the attendant made an honest mistake and gave me what he thought was some sort of compensation instead of lying to me. Would rather have nothing but an apology than having the wool pulled over me.

Floyd S.
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The agent that assisted me was outstanding (I think her name was Deanna). She was extremley kind, patient, knowledgable of her job and focused on my needs. She didn't waste my time and got me in and out of there in a timely manner. BZ!

Shuang W.
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Customer did not leave a comment.

Lorrain F.
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As always, Seirra went beyond the call of duty to ensure customer satisfaction! I am forever grateful!! Scott was also very kind and helpful today.

Thomas R.
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I rent here 2-3 times and month have only had good experiences.

William K.
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Customer did not leave a comment.

Bill B. | Overall Experience |
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The RV site was not cleaned from animal feces. Nor was the site groomed - ruts. It was raining when I inspected the site - the roof was leaking which caused the site to have flooding.

Sheri E.
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Very friendly staff.

Don W.
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Customer did not leave a comment.

Shawn F.
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I have rented items from U-Haul on a handful of occasions over the years and this was the best experience that I’ve had. The check out and return were quick and easy and the service was great.

Michael B.
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The process was simple and painless. The only thing I would recommend is possibly having the moving materials (boxes, tape, etc) either ready to go or possibly even loaded in the vehicle. The drop-off was simple and easy. The pick-up process took a little more time than anticipated after completing documents online. Only recommendations - overall, it was a positive experience.

Scott B. | Overall Experience |
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Great experience

Marcus T.
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Drop off was a U-Haul facility/location store.

Peter B.
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Great process! Number of security cameras everywhere a bit over the top maybe...

Lorrain T. | First Impressions |
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Sierra made this move very easy. She was very professional, kind-spirited and helpful. Thank you so much!!!

Omid K.
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Plenty of space. Newer facility. Clean store.

Herman J.
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The Associates was the best and what a facility,the best

Jeff L.
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Customer did not leave a comment.

Qurat-Ul-Ain B. | Overall Experience |
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Great customer service

Hina K. | First Impressions |
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Great experience!

John G.
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We have used Pleasanton Uhaul many times over the years and they have always taken good care of us.

Jose D.
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For some reason this location does not appear in my searches via UHAUL.com website. I live in Walnut Creek and I get a bunch of hits for locations in Oakland, alameda, Berkeley, Richmond - which makes absolutely no sense with this location a straight shot down I-680. Great location with great selection of equipment.

Robert B.
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This facility was the nicest, cleanest and most friendly uhaul business I’ve ever been to. That was one very minor issue I mentioned to the receiving group. They thanked me and I am sure it will be addressed. I also mentioned that there smiles and friendliness was a welcome experience.

James D.
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Excellent customer service! I would recommend this location any time.

Jon T.
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None

Robert T.
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Customer did not leave a comment.

Thomas L.
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Always easy in, easy out!

Jeffrey S.
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Nothing .. everything was fine.

Barry W.
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Appreciated transport from personal vehicle to truck location via golf cart during rain.

Dane S.
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Customer did not leave a comment.

JOHN M.
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Just really impressed with the staff here. They know there stuff and are happy to assist. I have performed 2 moves here in town and will continue to patronize this Uhaul location. I've not used storage here.

Jim M. | First Impressions |
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Very, Very helpful and a pleasant experience.

Mary R.
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Customer did not leave a comment.

Thomas M.
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Not sure

Derrick M.
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The young lady that helped me was well informed, fast and accommodating with excellent customer service!

Timothy B.
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No suggestions. Great group.

Theodore J.
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I reserved a covered trailer 6 x 12 but the customer who had it before me elected to keep it longer which made it unavailable. The employee gave me another trailer at a discount which really helped ease the burden of not having the covered trailer. The one draw back was it was suggested that I go all the way to Stockton to pick one up.

Tom M.
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The staff were very friendly and helpful. Very nice to work with them. Thankful for their assistance in renting a trailer.

Stacey L.
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Customer did not leave a comment.

Kunling L.
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Glad I did not run into drama as both front straps fell off tires completely. Pls provide adequate instruction for safe car hauling. People may not know the essential safety items.

Robert H.
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See if you can get smaller enclosed trailers back. They are getting hard to find with all the people leaving CA. The 5x8' cargo trailer is especially a size needed.

myra E.
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Nothing. It was very nice

Naim O.
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Quick and efficient

Richard M.
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Customer did not leave a comment.

Erica M.
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Customer did not leave a comment.

Karen W. | Overall Experience |
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I had to store my uncle's things here while he waited to move to assisted living. The staff was super helpful when I checked in and even told me about a first month free coupon. Five stars!

Kathleen P. | First Impressions |
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Deanna Montoya provided excellent service. She was patient, professional, and thorough in her explanation regarding storage capacities. She willingly accommodated a change of units when needed.

Johnny C. | Overall Experience |
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I moved out on the 30th....my card was charged unauthorized on the 3rd.The owner check me out on the 30th with his assistant checking my account as we where speaking.. I asked him specificly .

Michael M. | Overall Experience |
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The rate for a 10’ x 15’ unit is too expensive but the service was friendly and accommodating and the space itself was well maintained.

Stephen K. | First Impressions |
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James was top notch.

leo j. | Overall Experience |
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Great service and good facility

Eduardo H. | Overall Experience |
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Staff was always friendly and courteous.

Toni B. | First Impressions |
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Hi The customer service was great I will recommend others to u haul in Pleasanton. That a lot for the best customer service ever.

ANTONIN M. | Overall Experience |
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Your storage hours should be extended to beyond your office hours.

MURRAY R. | Overall Experience |
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Always plenty of carts available,, clean and wide hallways to get through and onsite bathrooms that are large and clean.

Jennifer K. | First Impressions |
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The team including Scott and Ted were just amazing. They helped me through every step and I felt like I made the best choice coming to this facility.

Steve P. | First Impressions |
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None

Russ T. | First Impressions |
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Great service, great security.... great value .. couldn't be happier with your company

Zachary G. | First Impressions |
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abraham was professional and helpful. I look forward to continuing to do business at this location.

benjamin m. | First Impressions |
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I reserved storage space, arrived @ 4:45pm as instructed by centralized reservations. I was refused service, told no move ins b/c too close to closing. Had full moving truck and no after hours access?

Big Bay Ray I. | Overall Experience |
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I was disappointed with the employees at this location. Not professional. Sad

Karen W. | First Impressions |
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A great UHaul location with truck rental and storage in one place. So easy to unload our things at the loading dock using the dollies provided. Also space to leave unwanted items for others! 10/10

Jen B. | Overall Experience |
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extremely limited parking, had to wait to unload, extremely limited hours, got kicked out at 7pm, not able to access belongings, extremely inconvenient having to use cart and long uphill walks.

Aaron T. | First Impressions |
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The women who helped me was very kind and very informative. I really appreciated how she considered all options for me and let me know what she recommended what was best for me. Thank you.

Manoela F. | Overall Experience |
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Excellent service!!!

raymond b. | First Impressions |
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Very welcoming and friendly staff.

NICOLE W. | Overall Experience |
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Everything always went great, from setting up the unit, to replacing entry cards, to closing my unit. Very clean and most importantly safe and secure.

Lionel L. | First Impressions |
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Friendly and helpful staff. Very clean storage warehouse.

stewart h. | Overall Experience |
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Everything about U Haul of Pleasanton is excellent but most of all the staff are the best. Very helpful and knowledgeable. We will miss them.

ROBERT W. | First Impressions |
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Good Job

Petrie C. | Overall Experience |
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No further comments

DUSTIN G. | First Impressions |
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The person who helped me was very nice and friendly. She even gave my 4 year old son stickers and a "dummy" key card so he could help me swipe in and out.

Sandy U. | First Impressions |
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Great Information, assistance, and attention to our needs! Thank you

Kevin S. | Overall Experience |
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Only had a space for a few months and I was able to come and go as I needed to remove and or return my 35 foot fifth wheel.

Pamela W. | Overall Experience |
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My only complaint is that I felt confident that I asked for auto pay so when I received a reminder email, I ignored it. The email was confusing so later I had to pay $20 late fee.

Tom C. | Overall Experience |
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Clean and well ran. Would recommend to all!

DAVID L C. | Overall Experience |
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Abe and Deanna did an excellent job of assisting me with storage space and UBox and trailers.

Richard S. | Overall Experience |
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Much more efficient than I had expected. It is good to find an organization that actually works well!

Matthew Y. | Overall Experience |
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Both the gentleman and woman I worked with were incredibly pleasant, helpful and respectable. I would drive out of my way to use this facility again in the future because of them both!

Pamela W. | First Impressions |
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Deanna was very helpful, making sure I could rent a unit close to the elevator. The space was clean and appeared very secure. I was able to purchase a lock and more bubble wrap. Highly recommend.

Jennifer I. | First Impressions |
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Excellent 👍

Michale B. | Overall Experience |
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Deanna was very helpful

Jose L. | Overall Experience |
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Todo es exacto y preciso y limpio como un cliente lo esperaría felicidades

Barbie G. | First Impressions |
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Hailey, DeAnna and Michael were all excellent! Perfect experience! Highly recommended.

mark s. | Overall Experience |
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consistently exceeds expectations

Bill L. | Reservation |
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Really painless transaction Clean facility Great Value !

LOGAN F. | Overall Experience |
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great

Michale B. | Reservation |
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Dana is always so sweet and helpful!!!

John B. | Reservation |
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We were impressed with the space area for our RV..Thank you for your help..

Kevin S. | Reservation |
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Quick and easy to rent a covered storage space for my boat. I even got troubleshooting help with my trailer brakes. I had the wrong wiring harness plug and I couldn't back up my trailer now I can.

Diane H. | Overall Experience |
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Staff is very efficient, courteous and friendly. Everything was easy, the facility is very clean and the staff was always helpful if we had questions.

Austin S. | Overall Experience |
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Issues loud security noise. Hurt ears. told front desk kinda blew me off. Another day., loud noise again.Neighbor opened his same thing. I politely explained Frontdesk rood Closed account instead.

san l. | Overall Experience |
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Little pricey but very nice facility. The layout of the sales area was not that good.

bud e. | Overall Experience |
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We have stored here before, and that's why we came back. Good service and security

Larry M. | Overall Experience |
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Everything went very smoothly.

Manuel M. | Reservation |
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I made a reservation for a 10x10x10 storage unit on the first floor, weeks in advance, but was told that there were none available when we came in to get it. Was apparently given to someone else.

Scott E. | Reservation |
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Great customer service!

Eric H. | Reservation |
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Marissa and (didn’t get her card) were great! Really enjoyed spending time with them - very helpful and friendly! The facility is amazing!

Allison M. | Reservation |
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Horrible service

Michael N. | Overall Experience |
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It was a wonderful experience. Clean facility with extremely helpful and knowledgeable staff.

LESLIE O. | Overall Experience |
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Well-run facility with useful amenities. We loved the carts, green room & that the loading dock area is accessible from multiple heights (trucks & trailers can offload straight to the storage level).

John Y. | Overall Experience |
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Staff was courteous and helpful. The online reservation for storage was misleading because storage was shown as available when it was not, due to open the following month. Otherwise great experience.

Francheska O. | Overall Experience |
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Everyone was very nice and helpful.

Alfredo Y. | Overall Experience |
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0

RHEIN S. | Overall Experience |
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Facility clean and well-lit.

Dmitri R. | Overall Experience |
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Excellent service

Art n. | Overall Experience |
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the staff are the best

Barbara M. | Overall Experience |
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Wonderful experience

Brian W. | Overall Experience |
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Abe has been fantastic over the 3ish years we have had 1 service or another with uhaul in Pleasanton.

THERESA G. | Overall Experience |
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I enjoyed the time I rented space. Very professional and helpful and if the need arises i definitely will choose this facility again. Thank you to all who I have had contact with. A+++++++

Bobbie P. | Overall Experience |
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The Staff at this U-Haul facility is very professional and helpful!!! There Customer Service skills are excellent!! They always acknowledge you when you walk in and they are very patient!! Grade A!

TERRY MARIE P. | Overall Experience |
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Great customer service from the beginning til the end. Great Job U-Haul!

WILLIAM W. | Overall Experience |
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Very accommodating.

Jenny P. | Overall Experience |
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Definitely going to be my go-to for my storage needs in the future.

robin c. | Overall Experience |
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Staff was really great, very helpful and genuinely seemed to care that my move went well. The condition of the Uboxes left a lot to be desired. A staff member had to repair a door lock in real time!

No reviews have been submitted for this location.

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