Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We couldn't get help with app so they cheated us out of our money
ELIZABETH M.
Rating:
5.0
Customer did not leave a comment.
ANDREW G.
Rating:
5.0
Customer did not leave a comment.
ANDREW G.
Rating:
5.0
Excellent location as always.
GLENN H.
Rating:
5.0
Customer did not leave a comment.
David H.
Rating:
2.0
Absolutely no customer service. Nothing was sanitized. Charging for insurance now which was NOT told to me when I called. The check in and out process is ridiculously long and you have to do it yourself or they charge you an extra $20. The truck sounded like it was going to fall apart. There was no ramp and not told about that either. You're on your own with this company!
CHRISTINE ELIZAB W.
Rating:
5.0
Very nice and helpful staff!
Matthew V.
|
Overall Experience
Rating:
3.0
There was no turn around space for a trailer, so I had to back in a significant distance just to put the trailer back. Not an easy task for an occasional trailer user. Took an extra 10 minutes just to squeeze it back into the lot.
JACOB MICHAEL D.
Rating:
4.0
Could have been more helpful, felt like it was a self serve place and for someone who has never drove a truck with a trailer and the expected me to get everything hooked up which was ridiculous. Could have used move help on there.
Lindsay S.
Rating:
1.0
New Uhaul procedures for renting vehicles made me very uncomfortable. Language used was aggressive/rude. Mobile phone usability was poor and shouldn't be required for vehicle rentals. The vehicle was great but my experience was not.
DON DARREL P.
Rating:
5.0
Have someone to help hooking the trailer to my truck. Was hard to lift the tong up and move the trailer forward to the ball. Also the trailer needed a handle to help lowing the door so it cann be locked.
EDDIE EARL N.
Rating:
4.0
Customer did not leave a comment.
Mark C.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KENNETH ROBERT M.
Rating:
5.0
Thank you U haul for another great experience! Your entire team at the Romeo location were very professional and helpful!
Matt S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LESLIEDEMARAIS H.
Rating:
5.0
Customer did not leave a comment.
SCOTT EDWARD K.
Rating:
1.0
Do not rent from Washington Twp location. They will rip you off.
Joshua M.
Rating:
4.0
Customer did not leave a comment.
Lee K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT MICHAEL S.
Rating:
5.0
Customer did not leave a comment.
Robbiedeangeles R.
Rating:
2.0
There were several times after a snow plow, up to a week that I’d have to tell the management to make sure they close the gates. Not only that but they keep raising the rates every year. I am paying $15 more per month now, then I was three years ago. Nothing has changed in the facility to warrant the $15 increase per month. I moved out!
STEPHEN Y.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Cameron M.
|
Overall Experience
Rating:
1.0
The online reservation system is broken. After receiving error that last names must be different, any attempt to change it resulted in the same error and previous last name returned. Had to sign our completely and start over. Then, because my wife works for a living and cannot answer a verification call immediately, I had to pay movers to sit and wait while multiple attempts were made. Finally, out of desperation I listed my 10 year old child as a contact and he was able to confirm for my reservation. I will never rent from u-haul again and will tell any and all people who need rentals to go somewhere else. Completely ridiculous experience.
Chris P.
Rating:
5.0
Everything went extremely well.
CRAIG CAMERON M.
Rating:
5.0
Customer did not leave a comment.
Judith G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOUGLAS ERNEST M.
Rating:
5.0
Everything went according to plan.
BLAKE JAMES H.
Rating:
5.0
Ok
RICHARD S.
|
Overall Experience
Rating:
5.0
The gentleman that helped me was a amazing young man with tons of potential
Jeffery S.
Rating:
5.0
Customer did not leave a comment.
Thomas P.
Rating:
4.0
The truck was muddy inside and out and had not been swept out from previous customer
Robert B.
Rating:
5.0
Did a great job. Trailer worked well.
JOHN ANDREW B.
Rating:
4.0
Customer did not leave a comment.
Johncarl Z.
Rating:
5.0
Very easy process to rent and sales associate was super friendly!
Janaea S.
Rating:
5.0
Beautiful experience and very friendly staff .outstanding service God-bless.
angela l.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stephen A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah J.
Rating:
4.0
The keybox at the entrance instead of with the trucks makes this process unnecessarily complicated
Reed L.
Rating:
5.0
Customer did not leave a comment.
Connie D.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DANIEL KANGAS Z.
Rating:
3.0
I am very disappointed that I had reserved a larger unit to include the Climate Controlled environment, which is more expensive! Website states the storage unit will maintain 65-85 degrees all year, while moving in to Unit A14, we have noticed it is very cold inside and our belongings are not being kept warm. This needs to be be corrected ASAP to ensure our belongings such as TVs and electronics are kept in proper condition.
Thanks.
Nicholas F.
|
Online Move In
Rating:
5.0
Great place to store my RV. Always very helpful staff at the facility if I ever needed anything. Will come again when I purchase another RV.
John K.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joshua T.
|
Overall Experience
Rating:
5.0
The Manager Stephanie and the Assistant Manager LeAnn have been wonderful to work with. Over the past few years we have rented trucks, trailers, equipment and rental space. They have always been very professional and service oriented.
Robert M.
|
Overall Experience
Rating:
4.0
Very clean storage units and friendly staff. Highly recommend climate controlled storage units. Decent boxes but weak on the handles.
Michael A.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Chris R.
|
Overall Experience
Rating:
5.0
Nothing they did a great job.
Betty W.
Rating:
5.0
Customer did not leave a comment.
Jacob S.
Rating:
5.0
Customer did not leave a comment.
Deborah J.
Rating:
5.0
The young man that took care of me did a great job very nice.
Thomas K.
Rating:
5.0
Customer did not leave a comment.
Jeffrey T.
Rating:
4.0
Self check in didn't work even though I had the share my location on. Frustrating trying to return sitting in parking lot for nearly an hour and not getting the self check in portion to work.
Gary K.
Rating:
1.0
Customer did not leave a comment.
Joseph L.
Rating:
5.0
always plowed clean after snowfall.
i will go back there if I have a need for storage.
MATTHEW H.
|
Overall Experience
Rating:
5.0
Love this rental location.
Ronald V.
Rating:
4.0
Nice clean convenient storage, would be nice to have gutters above doors for access in inclement weather.
JOHN S.
|
Overall Experience
Rating:
5.0
The young man was very present getting me signed in.
He has a good attitude & very helpful getting you situated. First return visit proved to be as well. He came to my rescue when I had trouble trying to open my locker.
This young man is a "Keeper" 😊
Thank you for a pleasant experience, WAY better than American Storage.
Cherie B.
|
First Impressions
Rating:
3.0
The trailer leaked my cargo got wet, it was not what I expected as top rated moving equipment.
Raul D.
Rating:
4.0
I tried to complete online check in, but the website wouldn't work. I then went into the store to pick up the truck, and the associate was able to help me. I was just annoyed because I wouldn't have booked online had I known I would have to do the entire process over again. The truck was clean, but had steering issues (I told them upon return of the equipment).
Andrea R.
Rating:
5.0
Customer did not leave a comment.
brian l.
|
Overall Experience
Rating:
5.0
Can not think of anything.
Larry P.
Rating:
5.0
Customer did not leave a comment.
DAVID N.
|
Overall Experience
Rating:
5.0
Welook forward to continued storage.
CHRIS J.
|
First Impressions
Rating:
5.0
Sell moving straps You can wear.
Brian J.
Rating:
5.0
Facility and staff are great!
dane p.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Leonard K.
Rating:
5.0
Customer did not leave a comment.
Benjamin W.
Rating:
5.0
Customer did not leave a comment.
Mary B.
Rating:
4.0
Yes, Stephany was so nice to work with and everything went well.
MARLENE M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leslie O.
Rating:
5.0
I would definitely use your business in the future.
Todd A.
|
First Impressions
Rating:
4.0
I was waiting 5 minutes on the signal that say "Stop and stay on your vehicle until be attended" I had to go inside and requested the personnel for drop off service.
Rodolfo N.
Rating:
5.0
Everyone was very nice and helpful.
Andrea J.
Rating:
1.0
Awful staff and can never ever reach anyone in the office. Rude and no customer service at all.
David H.
|
First Impressions
Rating:
5.0
The gate at the facility I used was almost always open when I was there.
ron m.
|
Overall Experience
Rating:
2.0
I thought the check in process was obsurd. Asking for an addtional contact name and number and then having to show my contact list on my phone shows that Uhaul does not care about loyalty and is a company that does not trust their customers. Moving forward if I do rent from Uhaul, it will be from an indepedent dealer.
Scott W.
Rating:
5.0
Customer did not leave a comment.
Brenda C.
Rating:
5.0
dropped off at night, did not interact with this location at all
Christopher C.
Rating:
5.0
It was very good.
Margaret K.
Rating:
5.0
Customer did not leave a comment.
Stanley C.
Rating:
5.0
Very good service
Alan A.
Rating:
4.0
staff at location check in was great, truck was tired, added a quart of oil when check engine light came on, radio / speakers were awful, popping, cracking, blankets I rented smelled awful!
Curtis D.
Rating:
5.0
Customer did not leave a comment.
Patrick Q.
|
First Impressions
Rating:
5.0
would be much better to leave a phone number when a unit is for lease than having to check every day by phone or in person
Charles P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Thomas B.
Rating:
5.0
Easy and simple! You need that during the stressful time when you're moving.
joseph F.
Rating:
4.0
The only issue I ever had, which was multiple times, was trying to talk to someone directly at the office location instead of a central call center.
Therese W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittany P.
Rating:
2.0
You can't do shit after sitting on hold for fucking 20 minutes with the Rochester Hills store
Brandon S.
Rating:
5.0
Customer did not leave a comment.
Donna S.
Rating:
3.0
I rented equipment and not get it! Had to go with out because it was not on the truck!
Jarrid W.
Rating:
5.0
Very friendly
Jeannine L.
Rating:
5.0
Customer did not leave a comment.
Brett K.
Rating:
3.0
Got a call the day before moving out indicating the truck location we rented from did not have a truck available. So, we had to drive out of our way to get a truck at this location which was frustrating. When we got there, the agent wasn't willing to help us as we did a mobile pick-up. It took a very long time to get approved for the truck and then we had to go back in and get the key from the agent that wouldn't help us in the first place. I thought mobile would be easier but it made things take much longer. Because of not picking up at the original location and the process to complete on mobile, we lost 1.5 hours in the morning of move time.
Greg B.
Rating:
5.0
Very friendly & easy process.
Angelamarie J.
Rating:
4.0
Customer did not leave a comment.
Domenic V.
Rating:
5.0
Nothing
Jon B.
Rating:
4.0
Customer did not leave a comment.
Denver J.
Rating:
2.0
I called and reserved a covered space for our camper. When I arrived, Stephanie went through the rules, I signed the contact and then headed back to our space. We then found out it was not covered as we were promised. I went back to the office and she was rude. She said there was nothing she could do and I could not make a complaint. She said she could make a compliant, but all will happen is “they” will review my phone call and discuss is with the person who gave me incorrect information. She could’ve cared less about my problem. I told her I gave a spot at another location for $55 per month because I was told this space was covered, so I was willing to pay the extra $30 per month. She told me I could either cancel the contract or take the spot, that the only options I had. I had no choice at this point to take the spot because we’d already lost our other spot. I am very disappointed. We’ve always used U-Haul in the past and never had a bad experience like this. I will not use Uhaul again, and I plan on looking for another spot somewhere else.
JENNIFER B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregory M.
Rating:
5.0
The two workers present today were extremely helpful and pleasant!
Alan A.
Rating:
5.0
Customer did not leave a comment.
Stanley C.
Rating:
5.0
Customer did not leave a comment.
Josephedward G.
Rating:
5.0
Really enjoyed the pleasant atmosphere of the staff thank you Stephanie
DEAN F.
|
Overall Experience
Rating:
5.0
No jack for the 6x12 trailer. Had to hand-lift it onto car, with no obvious handle. U-Hail employees used the chains to lift it. Not conducive to easy operation, and easily fixable. Would recommend implementing jacks on these trailers for ease of use.
David B.
Rating:
4.0
Customer did not leave a comment.
matthew G.
Rating:
5.0
Customer did not leave a comment.
TONY S.
|
Overall Experience
Rating:
2.0
Poorly staffed. Box interior not clean. Previous rental equipment left on truck.
Jeffrey C.
Rating:
5.0
Very friendly, courteous and helpful staff!!!
Terry B.
Rating:
5.0
Customer did not leave a comment.
Travis C.
Rating:
1.0
I rented online transporter for 2 days with one way drop. My fee was ($130) . When I picked up, this Uhaul location negated my online guaranteed ($130) rental fee and forced me to pay ($270) and forced a non required 4 day return time. I drove 600 miles to this pickup location on a tight move schedule to be skrewed by Uhaul.
To improve for next customer Uhaul needs to
honor this customer 's online rental fee and reimburse the ($140) over charge.
William B.
Rating:
4.0
Customer did not leave a comment.
Matt W.
Rating:
5.0
Very good and competent experience.
Sorin R.
Rating:
5.0
Customer did not leave a comment.
Domenic V.
Rating:
5.0
Customer did not leave a comment.
Francinepamela S.
Rating:
5.0
Everything went as expected and more. I really felt comfortable leaving my Travel Trailer at this facility. Thanks.
Matt W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen S.
Rating:
1.0
Customer did not leave a comment.
Ruth J.
Rating:
4.0
Customer did not leave a comment.
Theresa K.
|
Overall Experience
Rating:
5.0
Very professionally done .Thank you Chuck Pedrotte
Charles P.
Rating:
5.0
Customer did not leave a comment.
Charles P.
Rating:
5.0
Customer did not leave a comment.
Mark S.
Rating:
5.0
Great customer service and maintained also suggest the same for covid-19 and was amazing
Gabriel B.
Rating:
5.0
Customer did not leave a comment.
DOMENIC EUGENE V.
Rating:
5.0
Customer did not leave a comment.
JAMES DAVID V.
Rating:
1.0
Representative failed to check the rental trailer in or email a receipt. They contacted me the next day asking me to return the trailer even though it was sitting in their lot. I had to spend about an hour on the phone to get it straightened out. Very disappointing.
RICHARD ADAM M.
Rating:
5.0
Customer did not leave a comment.
Kenneth D.
Rating:
5.0
After hours drop off web page would not work for me. The location kept saying my location was turned off on my phome when it was on.
LOUIS RAYMOND B.
Rating:
5.0
Stephanie was amazing and incredibly helpful
EVAN MICHAEL P.
Rating:
5.0
None, both managers were excellent.
DAVIDRAYMOND D.
Rating:
5.0
Customer did not leave a comment.
Duane T.
Rating:
4.0
Customer did not leave a comment.
Thomas H.
Rating:
5.0
Customer did not leave a comment.
stephen Y.
Rating:
4.0
Customer did not leave a comment.
David W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa H.
|
First Impressions
Rating:
5.0
Excellent services.
Dawn A.
|
Online Move In
Rating:
5.0
Stephanie the manager was an absolute pleasure and made this so simple which is awesome
Nadine F.
|
First Impressions
Rating:
4.0
The eople were very helful. The location was very far for us, so we would only recommend you to eople who live closer than Pontiac.
Rube W.
|
Overall Experience
Rating:
5.0
It was close to home and I was able to keep the things I didn’t have room for until I did.
Michael M.
|
Overall Experience
Rating:
5.0
NA
William Y.
|
Overall Experience
Rating:
5.0
This storage facility was awesome ! Very clean and secure and the staff was friendly and helpful . I would highly recommend this facility! Mary K
Mary K.
|
Overall Experience
Rating:
4.0
Nice facility and straight to the point!
Melissa A.
|
Overall Experience
Rating:
2.0
Water damage in the back of the unit, unseen until we were moving out. 100% loss of multiple boxes, 3 rugs, and family photos. Staff was friendly enough, but they should be given a bit more authority
Norbert K.
|
Overall Experience
Rating:
3.0
n/a
Steven L.
|
Overall Experience
Rating:
5.0
Stephanie and her coworkers were always helpful, nice, and knowledgeable every time I stopped in or called.
She even loves to listen to Christmas music for 2 months 👌👌👍👍
michael f.
|
Overall Experience
Rating:
5.0
Will be back in the spring to get on the waiting list. Thank you.
Mark K.
|
Overall Experience
Rating:
5.0
Very Professional Run Businesses; Excellent Place To Keep your Motorhome and CARS Safe .!!!
John B.
|
Overall Experience
Rating:
4.0
Very satisfied
Anthony D.
|
Overall Experience
Rating:
3.0
I find it off putting that the rent constantly goes up. It’s outdoor storage why do you keep jacking up the price. The front office is very unprofessional whenever you have to deal with them.
Joe R.
|
Overall Experience
Rating:
5.0
Always helpful
VERA S.
|
Overall Experience
Rating:
5.0
Stephanie and staff were very friendly and helpful, this facility is very clean and well maintained with convenient access hours.
Patricia B.
|
Overall Experience
Rating:
5.0
Well kept, secure, clean facility. Staff was courteous and helpful. Would use again.
John S.
|
Overall Experience
Rating:
5.0
Current staff friendly, clean. No issues
ULRIKE B.
|
Overall Experience
Rating:
5.0
n/a
William Y.
|
First Impressions
Rating:
4.0
First time renting a storage unit. All went as expected
Judith G.
|
First Impressions
Rating:
5.0
Stephanie was an absolute pleasure to deal with. She should be considered a true asset to the Uhaul Company. Will rent a unit in the future from her without hesitation!
Michael A.
|
Overall Experience
Rating:
4.0
This storage unit was very nice and overall a great experience. Would definitely recommend.
Kara R.
|
Overall Experience
Rating:
5.0
Very good facility.
Mark M.
|
Overall Experience
Rating:
5.0
Friendly staff
Jason b.
|
Overall Experience
Rating:
1.0
check out exp leaves a lot to be desired
DAVID A.
|
Overall Experience
Rating:
5.0
Worked well for my needs over the years. Convenient location.
TED C.
|
Overall Experience
Rating:
1.0
I was told that if I came in 3/27 I wouldn’t be charged for another month. In fact my account was noted and the staff still said I was still to be charged. Poor service and delivery. Principle.
David S.
|
Overall Experience
Rating:
5.0
The only improvement would be to issue brand new gate cards each time as I had to swipe multiple times before the gate would open. My access card seemed to be issued to me as a used one.
Justin D.
|
Overall Experience
Rating:
2.0
I have been a renter at this location for 13 years. The covered spaces were an upgrade but ever since then, service has steadily declined, while there have been constant, ridiculous price increases.
JEFF D.
|
Overall Experience
Rating:
1.0
questions were not answered or explained. there were terms and conditions that were added afterward that were not explained on the phone proof of homeowners insurance a round lock cash vs credit car
CHARLENE R.
|
First Impressions
Rating:
5.0
Good experience. No complaints.
MARGARET S.
|
Overall Experience
Rating:
5.0
The young lady running the front desk was just a joy to talk to... She was very informative and helped the both of us make our decision to store our things there....
Patrick O.
|
First Impressions
Rating:
5.0
Excellent -We have used the storage for a couple years while relocating. No problems or surprises. Well one surprise when we were locked in after hours, but still Excellent.
Robert K.
|
Overall Experience
Rating:
4.0
When trying to contact this facility staff phone calls almost always ended up at U-Haul call center. This made communication with the facility staff poor and frustrating.
FRANK B.
|
Overall Experience
Rating:
3.0
Prices kept going up was a bit too much.
MICHELLE K.
|
Overall Experience
Rating:
5.0
I was so greatful that the young lady there helped me. She also showed me how the trailer should be hooked up and how to check brake fluid.
The Uhaul that rented the trailer to me never showed me
Suzanne M.
|
Reservation
Rating:
5.0
I was extremely satisfied with my experience with uhaul on 31 mile road in Washington twp. Stephanie House went above and beyond getting me transportation at the last minute and was great to work wit
Scott K.
|
Overall Experience
Rating:
5.0
Thank you
HENRY F.
|
Overall Experience
Rating:
5.0
Best facility in the area. Will be back next year.
Mark K.
|
Overall Experience
Rating:
5.0
Very helpful! Thanks!
Geoffrey Z.
|
Overall Experience
Rating:
5.0
Every thing i needed
BILL D.
|
Overall Experience
Rating:
5.0
Would use again
Mark U.
|
Overall Experience
Rating:
2.0
All of my boxes had mouse droppings in them!
CINDY D.
|
Overall Experience
Rating:
5.0
ok
NORMAN M.
|
Overall Experience
Rating:
5.0
Very easy to work with.
Annmarie M.
|
Overall Experience
Rating:
5.0
I had no problems in changing the date for our scheduled reservation. The person behind the desk when I went in was very professional, knowledgeable and arranged the change in date quickly.
Theresa K.
|
Reservation
Rating:
5.0
Friendly and very helpful
Lorraine S.
|
Reservation
Rating:
5.0
Stephanie was always available, kind and ready to help when we needed help.
Nancy M.
|
Overall Experience
Rating:
5.0
Very nice facility and helpful staff!
Jessica F.
|
Overall Experience
Rating:
5.0
Stephanie you went the extra mile for us. Renting a truck that wasn't at your place, but you drove to where the truck was and helped us so much. Thank you
Richard P.
|
Overall Experience
Rating:
3.0
you got to greedy and over priced a parking spot
SCOTT H.
|
Overall Experience
Rating:
3.0
Before U-Haul purchased, I paid $27 / month. In the years since my rates have nearly tripled with a lesser space. The service, security, and amenities have not changed. U-Haul is too expensive.
MARK A.
|
Overall Experience
Rating:
5.0
Very good service!
DIANNA Y.
|
Overall Experience
Rating:
4.0
Enjoyed our experience with this U-Haul Storage Facility. Stephanie was always helpful.
EUGENE N.
|
Overall Experience
Rating:
4.0
Paving is in dire need of repair!
Joerg H.
|
Overall Experience
Rating:
5.0
Staff was very courteous and the property was clean. I felt my vehicle was always safe there. When the time comes for storage again, i would go there. Priced competitively.
Joseph D.
|
Overall Experience
Rating:
5.0
the no pro-rating charges on leaving is not a good rule, it puts the customer in a negative spot as far as future business. i do however thank the general mgr. for her help in resolving my issue.
Randall R.
|
Overall Experience
Rating:
5.0
Nice place
Kent L.
|
Overall Experience
Rating:
5.0
Store manager was awesome, informative and friendly