Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were several times after a snow plow, up to a week that I’d have to tell the management to make sure they close the gates. Not only that but they keep raising the rates every year. I am paying $15 more per month now, then I was three years ago. Nothing has changed in the facility to warrant the $15 increase per month. I moved out!
Ok
Beautiful experience and very friendly staff .outstanding service God-bless.
I am very disappointed that I had reserved a larger unit to include the Climate Controlled environment, which is more expensive! Website states the storage unit will maintain 65-85 degrees all year, while moving in to Unit A14, we have noticed it is very cold inside and our belongings are not being kept warm. This needs to be be corrected ASAP to ensure our belongings such as TVs and electronics are kept in proper condition. Thanks.
Great place to store my RV. Always very helpful staff at the facility if I ever needed anything. Will come again when I purchase another RV.
The Manager Stephanie and the Assistant Manager LeAnn have been wonderful to work with. Over the past few years we have rented trucks, trailers, equipment and rental space. They have always been very professional and service oriented.
Very clean storage units and friendly staff. Highly recommend climate controlled storage units. Decent boxes but weak on the handles.
always plowed clean after snowfall. i will go back there if I have a need for storage.
Nice clean convenient storage, would be nice to have gutters above doors for access in inclement weather.
The young man was very present getting me signed in. He has a good attitude & very helpful getting you situated. First return visit proved to be as well. He came to my rescue when I had trouble trying to open my locker. This young man is a "Keeper" 😊 Thank you for a pleasant experience, WAY better than American Storage.
Welook forward to continued storage.
Facility and staff are great!
Yes, Stephany was so nice to work with and everything went well.
I would definitely use your business in the future.
Awful staff and can never ever reach anyone in the office. Rude and no customer service at all.
The gate at the facility I used was almost always open when I was there.
would be much better to leave a phone number when a unit is for lease than having to check every day by phone or in person
The only issue I ever had, which was multiple times, was trying to talk to someone directly at the office location instead of a central call center.
I called and reserved a covered space for our camper. When I arrived, Stephanie went through the rules, I signed the contact and then headed back to our space. We then found out it was not covered as we were promised. I went back to the office and she was rude. She said there was nothing she could do and I could not make a complaint. She said she could make a compliant, but all will happen is “they” will review my phone call and discuss is with the person who gave me incorrect information. She could’ve cared less about my problem. I told her I gave a spot at another location for $55 per month because I was told this space was covered, so I was willing to pay the extra $30 per month. She told me I could either cancel the contract or take the spot, that the only options I had. I had no choice at this point to take the spot because we’d already lost our other spot. I am very disappointed. We’ve always used U-Haul in the past and never had a bad experience like this. I will not use Uhaul again, and I plan on looking for another spot somewhere else.
Really enjoyed the pleasant atmosphere of the staff thank you Stephanie
Everything went as expected and more. I really felt comfortable leaving my Travel Trailer at this facility. Thanks.
Excellent services.
Stephanie the manager was an absolute pleasure and made this so simple which is awesome
The eople were very helful. The location was very far for us, so we would only recommend you to eople who live closer than Pontiac.
It was close to home and I was able to keep the things I didn’t have room for until I did.
NA
This storage facility was awesome ! Very clean and secure and the staff was friendly and helpful . I would highly recommend this facility! Mary K
Nice facility and straight to the point!
Water damage in the back of the unit, unseen until we were moving out. 100% loss of multiple boxes, 3 rugs, and family photos. Staff was friendly enough, but they should be given a bit more authority
n/a
Stephanie and her coworkers were always helpful, nice, and knowledgeable every time I stopped in or called. She even loves to listen to Christmas music for 2 months 👌👌👍👍
Will be back in the spring to get on the waiting list. Thank you.
Very Professional Run Businesses; Excellent Place To Keep your Motorhome and CARS Safe .!!!
Very satisfied
I find it off putting that the rent constantly goes up. It’s outdoor storage why do you keep jacking up the price. The front office is very unprofessional whenever you have to deal with them.
Always helpful
Stephanie and staff were very friendly and helpful, this facility is very clean and well maintained with convenient access hours.
Well kept, secure, clean facility. Staff was courteous and helpful. Would use again.
Current staff friendly, clean. No issues
n/a
First time renting a storage unit. All went as expected
Stephanie was an absolute pleasure to deal with. She should be considered a true asset to the Uhaul Company. Will rent a unit in the future from her without hesitation!
This storage unit was very nice and overall a great experience. Would definitely recommend.
Very good facility.
Friendly staff
check out exp leaves a lot to be desired
Worked well for my needs over the years. Convenient location.
I was told that if I came in 3/27 I wouldn’t be charged for another month. In fact my account was noted and the staff still said I was still to be charged. Poor service and delivery. Principle.
The only improvement would be to issue brand new gate cards each time as I had to swipe multiple times before the gate would open. My access card seemed to be issued to me as a used one.
I have been a renter at this location for 13 years. The covered spaces were an upgrade but ever since then, service has steadily declined, while there have been constant, ridiculous price increases.
questions were not answered or explained. there were terms and conditions that were added afterward that were not explained on the phone proof of homeowners insurance a round lock cash vs credit car
Good experience. No complaints.
The young lady running the front desk was just a joy to talk to... She was very informative and helped the both of us make our decision to store our things there....
Excellent -We have used the storage for a couple years while relocating. No problems or surprises. Well one surprise when we were locked in after hours, but still Excellent.
When trying to contact this facility staff phone calls almost always ended up at U-Haul call center. This made communication with the facility staff poor and frustrating.
Prices kept going up was a bit too much.
I was so greatful that the young lady there helped me. She also showed me how the trailer should be hooked up and how to check brake fluid. The Uhaul that rented the trailer to me never showed me
I was extremely satisfied with my experience with uhaul on 31 mile road in Washington twp. Stephanie House went above and beyond getting me transportation at the last minute and was great to work wit
Thank you
Best facility in the area. Will be back next year.
Very helpful! Thanks!
Every thing i needed
Would use again
All of my boxes had mouse droppings in them!
ok
Very easy to work with.
I had no problems in changing the date for our scheduled reservation. The person behind the desk when I went in was very professional, knowledgeable and arranged the change in date quickly.
Friendly and very helpful
Stephanie was always available, kind and ready to help when we needed help.
Very nice facility and helpful staff!
Stephanie you went the extra mile for us. Renting a truck that wasn't at your place, but you drove to where the truck was and helped us so much. Thank you
you got to greedy and over priced a parking spot
Before U-Haul purchased, I paid $27 / month. In the years since my rates have nearly tripled with a lesser space. The service, security, and amenities have not changed. U-Haul is too expensive.
Very good service!
Enjoyed our experience with this U-Haul Storage Facility. Stephanie was always helpful.
Paving is in dire need of repair!
Staff was very courteous and the property was clean. I felt my vehicle was always safe there. When the time comes for storage again, i would go there. Priced competitively.
the no pro-rating charges on leaving is not a good rule, it puts the customer in a negative spot as far as future business. i do however thank the general mgr. for her help in resolving my issue.
Nice place
Store manager was awesome, informative and friendly
