Customer Reviews for U-Haul Storage of Romeo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Romeo

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DENNIS G. on

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robert s. on

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Agron S. on

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Vincenzo T. on

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CARL F. on

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ROBERT b. on

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COREY B. on

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Ralph N. on

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I know this time of year there are icy conditions but I almost fell at least 3 times so there needs to be a better job of salting the area

Marvin O on

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Good job!!

john h. on

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Prices were a little high for my taste

MARGARET o. on

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I love my hometown uHaul & your employees! I have a storage unit & I rented a truck after cancelling it twice & they didn't even get upset or rude about it. Great customer service!

Mark A. on

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Provide a cleaner trailer. Most of our boxes ended up with grease on them, which we didn't find out until we placed a couple of the boxes onto our brand new carpet in our brand new home.

Sharon G on

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Friendly service, convenient location, huge facility. Very pleased.

michael s. on

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Kevin K. on

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pamela m. on

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Gary C on

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The storage locker had boxes and trash inside.

Elizabeth L. on

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We rented an enclosed trailer and it worked well for the most part, but there was a problem with the electrical hookup for the turn signals. The service fellow worked on it for 45 minutes, but no luck. When we tried the turn signals, the emergency lights flashed. It made our trip all the more stressful. When we told the folks at the drop off point, they were able to diagnose and fix the problem immediately.

SAMANTHA C. on

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wally c. on

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Very professional and well maintained. Quick and prompt with checking us in.

DAVID M. on

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Nicholas C. on

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WILLIAM D. on

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FIRST I WANTED TO RENT A 10 X 10 AND TRUCK RENTAL WITH THE A FREE MONTH ON THE STORAGE AND THEY WOULD HONOR THAT, AND THEN WHEN I RETURNED I PUT THE GAS IN TO THE REQUIRED AMOUNT AND STILL GOT A CHARGE OF $17. FOR GAS. ALL AROUND THEY DIDN'T COULD CARE LESS ABOUT THE CUSTOMER.

Timothy N on

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Only issues was the free storage unit I was supposed to get with my rental truck was to small it was smaller than the truck so I had to rent another unit as well. The staff was helpful.

Danielle N. on

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Parking lot was pretty tight and hilly.

ROBERT M on

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Too expensive and has no pump out

VAHN T on

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Cost of monthly rent too high

DOUGLAS C. on

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I had very good service

FRED S. on

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SEE STEPHANIE HOUSE FOR EXCELLENT CUSTOMER SERVICE

JEROME B on

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Did not care for being charged an additional fee for access. Manager`s disposition and demeanor toward customers needs some work.

LENORA L on

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Property damaged. Stephanie House wouldn`t let me dispose w/o paying 75.00. Tried to lie about why and caught but still wouldn`t allow.

FRANCES G on

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very easy to work with and never any problems

KENNETH G on

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Great place to store your Rv

KATHLEEN K on

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Facility Manager very nice to deal with, and on top of all questions asked

EDITA T on

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Stephanie The manager at the Romeo, MI is extremely helpful and kind the faculty is clean, there about the same but by far the cheapest the all other self storage facilities.

HOLLY R on

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very nice clean

BRENDA M on

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overall good experience, no major issues

JOLENE K on

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The only reason I would not recommend is because of the constant rise in the monthly fee for the storage lot. It is to expensive now.

ERIN M on

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Unhappy that my rate was increased less than 1 month of signing up for storage. You are $30 per month more than other lots in the area and they have 24 hour access or a dump facility.

STEVEN H on

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too many characters to fit in this spot ....

ALAN V on

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Thank you for the 3 years great experience

JULIE J on

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Nice facility

MATHEW G on

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Only thing that prevented an excellent rating is the ability to reach anyone on site over the phone.

JAMES W on

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I rented a RV storage location for our 32` motorhome and everything went smooth.

JOHN W on

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I seemed to always come by when the gate is left open, not what I call secure.

STEPHANIE T on

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Average location, not impressive nor disappointing.

EGIDIUS J on

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Stephanie House was exceptional.

CHARLES B on

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Wonderful Facility. Truck in great shape and ran very well and easy to use.

BRANDON W on

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The manager Mrs. House, is unbelievably rude to her staff. Don`t bring your kids in the office while she is their. Aside from her the rest of staff is great and knowledgeable. Place is clean!

TIMOTHY C on

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Everything went smoothly.

MICHAEL R on

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The staff was very helpful and went out of their way to make our storage , truck rental and move a pleasant experience. Highly recommend this facility.

MICHAEL L on

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There was a problem with the waiting list process.

MARLENE M on

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A very professional U-Haul storage. The experience was excellent.

JAMES M on

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Don`t like paying for extended hour access

ROBERT M on

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Outstanding

MARY K on

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All questions were answered in a friendly manner, and the facility looks clean and I hope it`s as safe as it looks.

TED C on

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Stephanie is always very helpful and friendly

WILLIAM M on

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Good chance will come back

MICHAEL R on

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The facility was clean and appeared to be well maintained. The rep, Stephanie, was very informative and professional. Would definitely recommend the Romeo facility.

LARRY P on

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Very helpful and friendly. It would be nice to have 2 hours later access in the evenings on weekends, till 9pm.

ULRIKE B on

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Happy you hired new staff

JACLYN C on

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The staff was terrible. Spent 45 minutes on the phone making the reservation. Arrived at location with reservation number and they couldn`t find it and did not know how to operate the software.

KENNETH W on

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The manager waa excellent

EARL P on

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First impression good!

CAROL C on

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Great

JULIE J on

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All was good.

NICK B on

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I have no comments

NICHOLAS C on

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Staff was very friendly and answered all of my questions.

MARY F on

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went to the unit only one time at night...had no problem with the outside but the lighting was not bright enough for me to see inside the unit. So never came in the evening.

GAIL J on

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very friendly and approachable

JOSEPH G on

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Staff and facility very good

PAUL A on

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Staff was very helpful and explained everything in a professional and friendly manner.

JASON B on

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Very friendly and helpful

LYNNE C on

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Manager was extremely helpful and accommodating

CLAUDIA F on

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would like call back from a marketing director on this issue my number is 248-506 3788

PAUL W on

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I had a great experience storing my boat at U-Haul this summer and hope to store again next summer.

JAMES M on

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Personnel very helpful. Storage site area of old cars,wrecked cars,junk and abandoned property not impressive.

GARY W on

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Well kept and very friendly and helpful staff

JANE T on

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Service was very good

HENRY F on

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Great Service thank you

Alison S on

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Excellent experience. Great, knowledgeable movers!

RAYMOND T on

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On site manager Stephanie was very helpful and a pleasure to work with.

CHERYLLYNN P on

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Very kind and friendly.

TRACI R on

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I think the access hours to this facility could be later.

JAMES C on

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very clean and staff is helpful!!

JUSTIN C on

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Horrible service.IMPOSSIBLE to get ahold of anyone at the actual location, they always have there calls forwarded to the corporate center where no one can help you. Will not recommend

MATTHEW S on

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i like the online bill pay, with monthly reminders via email too.

DAVID P on

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We were very happy with your storage facility. If we need one again we will definitely use yours.

PATRICK T on

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Staff very friendly and knowledgeable. Facility was very clean and well organized.

JOANN H on

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Since the new management took over things are more organized and professional.

PAUL W on

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Great experience

RANDAL P on

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Very good service. Very accomodating.

NANCY M on

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excellent

NANCY M on

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excellent

NICOLE A on

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I forgot the name of who helped us, I feel aweful! But just wanted to let you know that she was so enjoyable to work with :

FRANK S on

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I am very satisfied with the services provided. I am thankful that U-Haul storage was available, thanks.

MARK Y on

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Just a bad experience from the beginning. Was not terrible, but bad enough not to return.

MARK Y on

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pulled a 24ft trailer in and out of the facility 3 times for they were not even sure what space was open. A lot of thinking going on at this location, but no service.

JANICE K on

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Trouble ever since Stephanie started at Washington, MI site and I am not at all happy with the experience I had there. U-Haul still owes me money. Thomasita, in Customer Service, was great!

VICKI S on

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Stephanie was very nice and helpful in giving us the info we needed in choosing a spot there for our RV and very pleasant to talk to.

VINCENT L on

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Stephanie was EXCELLENT..VERY helpful and professional. I have already advised family members of this excellent facility.

DANIEL G on

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Employee was helpful and facility well cared for. All good.

KATHLEEN W on

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we were in a con unit and the price is outrageous a more reasonable price is $200 a month for people that do not need heat but would like a garage for a motorhome.

WILLIAM G on

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Very friendly

DAVID C on

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nice helpfull

ROBERT R on

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Stored my camper here. Always helpful staff.

JACOB D on

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Stephanie went way out of her way to be helpful and courteous. I would recommend this location to anyone!

JOHN J on

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What great people to work with. Stephanie House was so helpful. Stephanie was so good I wanted to rent storage units just to have.Thank you so much: J.P. Mona Joans

VICKI C on

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it was fine.

BOB M on

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I just started storing my travel trailer there Sept. 2014. The new manager is very pleasant and helpful.

JENNIFER G on

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Location of facility inconvenient. Very good service but probably would not go back.

RICKY C on

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Thanks

MICHAEL M on

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Very helpful and accomidating

RON C on

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Very friendly helpful staff. I have used other storage facilities in the past, this one provides the best service and space at a reasonable rate.

MICHAEL R on

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Good

KENNITH G on

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Very nice with paved parking for your motorhome.

DAVID H on

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The storage service was good and now that U-Haul has taken over the service is excellent. The people are friendly and the units are very clean and the grounds are actively maintained.

MAC F on

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Stephanie was great.

ANDREA B on

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I am very happy with the service I get at the facility. However, I`m not impressed with the calling center. It`s not customer friendly at all!

MICHAEL L on

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It was just what we were looking for, just wish it were closer to home.

MARILYN T on

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The staff was fabulous, they were very helpful and easy to work with. Very pleased, Marilyn Triplett

LEONARD B on

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Cheerful, friendly and accommodating service employees. Updated security systems.

GREGORY G on

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I was extremely satisfied by all aspects

JAMES B on

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New staff is excellent.

KEN O on

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I kept getting emails to pay the rent when I had moved out in time.

JOHN R on

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Alicia was especially helpful and friendly.

MICHAEL B on

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Terrible management

GREGORY G on

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As good a moving experience as you can have, very nice young lady working the desk on Memorial Day.

JOHN S on

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Quick and friendly service.

MELISSA G on

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This is a great facility! I felt very comfortable leaving my belongings in a unit for over a year! Very friendly staff that helped me with paying my bill over the phone each and every month!

HOWARD Q on

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My only problem is when you call the phone number listed for the facility with a problem you get a u-Haul representative not on the property and they can`t help you or contact someone who can.

ANTHONY D on

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Everything as stated in questionaire

WAYNE H on

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Polite and friendly experience

JOANN H on

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Both Alicia and Diane were always very helpful and friendly

GREG W on

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When U-Haul took over the facility the new manager informed me they would honor my one free month on my current contract. She forgot several times. I don`t care about the $45, it`s the principle.

CHARLOTTE S on

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Delivered faster than date set.. With the weather we`ve been having I was thrilled it delivered early . It was home before I was !! Thank you !

JEFFERY B on

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The woman in the office is extremely rude

REBECCA K on

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Rude staff that were not helpful. I will be letting my friends know to avoid this location.

ALAN V on

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Alicia is awesome!

JOSHUA H on

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I had no problems with this business. The staff even helped with snow and ice removal on a moments notice during a cold February move. I would use this u haul again.

JEFFERY B on

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Diane was the person working in the office on the day we got our storage unit. She was extremely rude to me and my husband.

DAVID E on

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Alicia treats us very good. Always polite and greets us by name. U-Haul is doing some great upgrades!!!

BRIAN C on

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The 2 managers where AWESOME to deal with

SALLY LOU M on

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They were very helpful with their suggestions and very nice. I have moved 5 times in 5 years and in the past have rented U- Haul trucks. Thank-you Sally morgan

NANCY S on

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people working there were not friendly. I needed to move my rig and was given 1 day notification. No one was ever in the office.

LAWERENCE M on

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Office staff was rude and abrasive . I will not return.

EDWARD T on

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cant even call to pay your bill

VINCE D on

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we found the presence of mice and we had mold on the back of one of our tables.I thought i paid for a climate controlled unit.

TIMOTHY C on

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Everyone there was very helpful

CHUCK P on

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I work at Ford Motor Co. up the road,I will recommend this facility.

BRIAN G on

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Two sisters with two different stories Mgm was very rude after purchase of storage

CHRIS J on

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Improvements to the facility are notable and appreciated. Payment program is convenient and confirmation of payment is rapid and accurate. Thank you for the service provided.

JUDY A on

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It would be helpful if I would have been able to get a printed copy of my refund at the time of closing the account. I was given the amount but nothing printed.

EDWARD K on

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Phone contact with the site was not available for 24 hours I do not have a lot of confidence that my site has been cancelled. I sold my rv and no longer need it.

RANDY W on

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Alisha Evans was awesome.

RANDY W on

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Alisha Evans was very helpful in meeting my needs. She made the whole experience a very enjoyable one.

SCOTT M on

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Everything went smooth. thanks.

DANIEL K on

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Your still billing me, I canceled account and removed my trailer. The worst run company I have ever had to deal with!!!!!!!!

AYLA B on

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I walked in not really knowing what I needed and the employees were more than happy to assist. Place looked well kept and I do feel that my belongings are safe there.

PETE R on

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BRIAN G on

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Lots need to have better markings Staff Dianna was fantastic rep of Uhaul

DONALD B on

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Alicia was very helpful in my new contract completed.

STEVEN C on

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The staff was Top Self... Very helpful..!!

VICKI S on

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The staff has always been very friendly and helpful.

LEONARD B on

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All the above plus a reasonably priced service

JACINTO H on

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After being given my outside storage number I could not locate it due to faded and impossible to read numbers.

MELISSA G on

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It was great!

VICKI S on

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The staff was very friendly and very helpful.

KAREN T on

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Pavement was never fixed, we were told many times it would be, especially when the expansion was done. We were sent notices after we removed our equipment and notified the office, it took three calls.

MICHAEL D on

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the young guy that helped us was very helpful and friendly. customer service you don`t see very often these days.

KENNETH P on

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All was good

LEONARD B on

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Prompt and effecient. I called to inquire about travel trailer storage and 1/2 hour later the transaction was complete and trailer stored.

THOMAS P on

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the woman that helped me was very nice. the gate gave me a hard time entering that should be looked at.