Customer Reviews for U-Haul Storage of Santa Clara

3604 reviews

2121 Laurelwood Rd   Santa Clara, CA 95054

(408) 660-3108

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(408) 660-3108

2121 Laurelwood Rd
Santa Clara, CA 95054

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jordan B. 
Rating:
5.0

Customer did not leave a comment.

SHUYU C. 
Rating:
5.0

A few more internal strap hooks in a UBox would have been helpful. Otherwise, the location and staff are great and very helpful!

Lekan W. 
Rating:
5.0

Customer did not leave a comment.

JALIA L. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
3.0

I've been charged $202.59. My receipt (via email shows a total of $193.92. That same receipt indicates I rented 4 dollies. I actually rented 2 dollies. One (1) of those dollies was bent such that it couldn't be used to pick up boxes. Each box had to be picked up and placed on the dolly, then rolled away, and then again picked up and taken off the dolly at the other end. That doubles the amount of work required to move boxes. So, essentially, using that bent dolly cancelled out the benefit of using both dollies Regardless I was charged for four and rented only two (2), of which one (1), was damaged. I should be charged for only one (1) dolly rental. $8.67 ($202.59-$193.92) $21.00 ($7.00 x 3) $29.67 It looks like I've been over charged by $29.67 plus any applicable taxes. When should I expect this to be resolved? Thank you, Michael Pope mkpope08@gmail.com

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

SOURABHSUNDAR B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT L. 
Rating:
5.0

I was helped by two people at the store multiple time and everytime they were so incredibly helpful and kind. Could not have asked for better service.

constance C. 
Rating:
4.0

Making me backup with a trailer was a bit of a bummer

Daniel E. 
Rating:
5.0

Wonderful and helpful throughout the entire process.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

Melanee M. 
Rating:
5.0

Customer did not leave a comment.

Samer H.  |  Overall Experience 
Rating:
5.0

I really appreciate your service!

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
4.0

The only thing i didn't like - some unclearance with the avd saying "free month when renting truck" and it wasn't clearly explained what does "one way" mean

Aleksandr S.  |  Online Move In 
Rating:
3.0

Both delivery drivers were fantastic. Professional, efficient and happy. A very nice surprise.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

ANN W. 
Rating:
5.0

Grasias

Mario j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karthika N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny C. 
Rating:
5.0

Very friendly and helpful staff

Walter H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

Shashank N. 
Rating:
5.0

Customer did not leave a comment.

ALBERT R. 
Rating:
5.0

Nothing to improve. I was immediately greeted upon check-in, finished my paperwork quickly and got my vehicle right away. The return process took under 2 minutes, excellent.

FREDRICK W. 
Rating:
4.0

the technician who helped me obtain the trailer did an outstanding job.

Anna H. 
Rating:
5.0

Customer did not leave a comment.

maithii C. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL V. 
Rating:
5.0

Appreciated all the help from all the workers there! Great job to everyone.

THOMAS T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

Keep up the great work! Awesome customer service!

Kelsey A. 
Rating:
5.0

Helpful staff

Daniel E.  |  First Impressions 
Rating:
4.0

When a customer rent a u- Haul, there should be enough gas in that truck to take you to the nearst gas station, my truck ran out of gas one mile after I left the station. NOT GOOD

Parviz P. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

All the staffs are awesome. Best customer service !!

BISHWASH L. 
Rating:
5.0

UHaul is awesome. Super service!!

KARANKUMAR B. 
Rating:
4.0

Customer did not leave a comment.

Evgeny K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON G. 
Rating:
5.0

Customer did not leave a comment.

Stephen F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIRIAM R. 
Rating:
5.0

Customer did not leave a comment.

ADAM M. 
Rating:
5.0

Nathan Wyms was awesome! Great service all the way through! Will recommend this location to my friends! Fly Eagles!!

Arthur M. 
Rating:
1.0

I've moved several times in my life and used U-Haul most of the time. After the way I was treated I might have to rethink that for future moves. I got to the location 30 min early as per past experience if you don't get there early you're usually waiting in a long line. To my surprise there was no one there. When I got to the counter to check in after asking my name the guy behind the counter said “you're 30 minutes early “ I said yes, it's usually good to be early. He then proceeded to tell me that they're waiting for a truck and that the truck might not be there right at 10 to which I said I made a reservation for 10 and I have movers coming at 10 so I need to truck by 10. With a lot of attitude and push back he finally figured out a solution. What I didn't appreciate was being talked down to because I showed up early. He was rude and condescending, not what you want in customer service. I also don't understand how my original quote was $53 and somehow I ended up paying $103 I understand that it fluctuates but that seems like a lot to pay to use a truck for two hours and only go 20 miles. Needless to say from the rude person behind the counter to overpaying to use the truck I will have to look at other choices in the future.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

David V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VAMSI R. 
Rating:
5.0

From start to finish the transaction was easy this is my 1st experience using a storage unit! Every Staff Member were Professional, informative and friendly! A+

MALIKA C. 
Rating:
5.0

Thank you guys. Your program with free month of storage help me a lot in my moving process!

NIKOLAY M.  |  Overall Experience 
Rating:
5.0

Very easy to pick up, extend my rental, and drop off with no issues

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Wendell M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
1.0

Be honest in conveying information to unsuspecting customers and not arm twist them into paying more than they should

Rahul P. 
Rating:
5.0

Customer did not leave a comment.

Leonard A. 
Rating:
5.0

Nothing

Denise S. 
Rating:
5.0

The truck was very shaky which lead to: Not being able to use side mirrors because they are vibrating so violently that you can't make out any objects & the plastic backing behind the center seat slams against another plastic piece that is louder than the road noise with the windows rolled down. The 12 o clock of the steering wheel needs to be at 2 o clock to drive straight.

JOSHUA B. 
Rating:
4.0

Very understanding people.

Josue L. 
Rating:
5.0

Customer did not leave a comment.

Samuel A. 
Rating:
1.0

No me gusto que no tiene seguridad tanto al entrar al almacenamiento y lo que más me llevo a cancelar un 3 días después fue que en la entrada a mi almacén siempre están camiones descargando y son muy groseros el personal , siempre están descargando no te prestan los carros , se supone que es para los clientes , no hay seguridad , cuando estaba sacando mis cosas , uno de ellos se asomó a mi room y eso no está bien

Cristian S.  |  Overall Experience 
Rating:
3.0

Truck was filthy with dog hair and all the door handles were nasty

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Marcello M. 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
5.0

Nothing, all is good.

SEMERE B. 
Rating:
4.0

Was given paperwork for one truck, but keys for the other. Odometer and pictures did not match, so had to go back and get everything fixed then go through the vehicle checkup again.

XAVIER O. 
Rating:
4.0

Customer did not leave a comment.

Samer H.  |  First Impressions 
Rating:
4.0

Have more trailers you can rent 1 way

Stephanie M. 
Rating:
5.0

Excellent facility, safe and convenience access.

Victor V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
3.0

Customer did not leave a comment.

Bianca C.  |  First Impressions 
Rating:
5.0

While this location was fine in itself, and the worker was efficient, it was crazy that I had to go to this location in the first place, as there's a perfectly fine location just 1 mile from my home, rather than 20 MILES to this location. AND IT HAD THE TRUCKS WE WANTED!! When I made the reservation, I was told I could get the truck here, but was only informed the previous day of my rental that this would not possible. I would not have rented from U-Haul if I had known I'd have to drive 20 miles, instead of 1 mile, to pick it up. Do better in this regard.

Mark S. 
Rating:
3.0

Everything always works out fine over there it's very convenient and a good location for me

BRYAN W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

I booked my vehicle ahead of time couldn't have been more simple the price was very very reasonable extremely happy with their service

DAVID P. 
Rating:
1.0

This moving using Uboxes that I have ever experienced. From 2 cancellations to lost uboxes I doubt that I will use uhaul in the future for moving

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

CAMERON S. 
Rating:
5.0

Customer did not leave a comment.

SANDRA D. 
Rating:
5.0

I’ve rented through UHaul a lot. This is by far the best one. Great team working there.

TAMRA F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elias M.  |  Overall Experience 
Rating:
5.0

Very good

Taiwo O.  |  Overall Experience 
Rating:
5.0

Great business and pleasant employees at both locations I rent from

Daniel B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANTONIO N. 
Rating:
5.0

Customer did not leave a comment.

Philip W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ichun T. 
Rating:
5.0

Nathan was very friendly and provided some key advices. Donna showed me all the units on top of her regular job. The place is very clean and felt safe. I am happy I found this location to store our belongings during our downsizing process.

Diana C.  |  First Impressions 
Rating:
5.0

Good condition. Especially great first month free deal.

Daniel K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Mahadev U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chandramouleeswa K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kranthi Devasahayam Kiran B.  |  Overall Experience 
Rating:
3.0

Had issues with equipment the 1st day were I had to stop and get hotel for roadside assistance to cone fix trailer

LLOYD A.  |  First Impressions 
Rating:
1.0

Burned signal light bulb, tried to charge me for 85 miles when i only drove 12 miles, and very dirty truck inside and outside

Mohammad Z. 
Rating:
5.0

Very clean and well managed. Thank you!

Bobby P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
1.0

Forgot a couple items in the delivery, the person who delivered tried to get me to pay them $100 on the spot but I only gave them $40. I later learned I was not supposed to do that.

David Michael J. 
Rating:
5.0

Customer did not leave a comment.

Irene L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomasz P. 
Rating:
5.0

Thank you!

Whitney G.  |  Overall Experience 
Rating:
5.0

Great experience

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

netanel N. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

The truck wasn't washed or ringed. Pressure wash or rinse the exterior.

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

HANSEN K. 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

n/a

Ryan S. 
Rating:
5.0

Our recent move with UHaul Uboxes was flawless, unlike our previously disastrous one with a moving company. We are overjoyed. This time nothing was damaged in the least, everything arrived, communication was consistently clear, and the goods arrived exactly when promised. I SO wish we had used this system a few months ago for the first part of our move. What a difference and at half the cost!

Yvonne P. 
Rating:
5.0

he was very helpful and was really fast

Pete H. 
Rating:
3.0

Customer did not leave a comment.

Andrew K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA W. 
Rating:
4.0

Very fast for pick up, not so fast for drop off.....the young men at the counter were personable and efficient.

MONICA Z. 
Rating:
5.0

the staff are friendly and swift in execution.

Debasis R. 
Rating:
5.0

Customer did not leave a comment.

Vikas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stefano P. 
Rating:
5.0

Always nice , friendly & knowledgeable. No stress at all five stars for sure !!!

Myrna M. 
Rating:
5.0

Thanks for the efficient service.

Nicholas K. 
Rating:
5.0

Frank is a very kind understanding person but made the whole thing quick and easy. He went above and beyond when he didn’t have to and I thank him, very very much for that. I would definitely recommend anyone to go to U-Haul of Mountian view!

Kristie R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony E. 
Rating:
5.0

I had issues with remote pick up and return but the employees behind the counter where very helpful.

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

THUON T. 
Rating:
5.0

Customer did not leave a comment.

MIKLOS M. 
Rating:
5.0

Just a little confuse about the return over night. But after reading a bit, now I'm an expert i think! The best would be if you have elevated ramps !!

MYRNA M. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO S. 
Rating:
5.0

No comment.

JUSTICE A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA E. 
Rating:
4.0

Customer did not leave a comment.

Bryan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
4.0

Customer did not leave a comment.

Akshay S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian A. 
Rating:
4.0

Customer did not leave a comment.

BRYAN S. 
Rating:
5.0

Everything look's good

Noel M. 
Rating:
2.0

Experience was good except when I was told I didn't put the same amount of gas as when I took it. I took a picture of the gas meter before I drove off and showed it to the attendant. I shouldn't have to do this and the paperwork should've been more accurate.

JEFFREY D. 
Rating:
4.0

I would prefer a digital access to storage issued to me instead of being forced to buy a lock and use it. Rest all good

Shashwat K.  |  First Impressions 
Rating:
5.0

They understand how stressful moving can be. Helpful, understanding we may be stress about our move. I have my belongs here for almost three years now. It’s has always been clean. And the office people have always been nice, respectful. Even the drivers for the Uboxes.

C R C.  |  First Impressions 
Rating:
5.0

I forgot the name of the gentleman that helped me, but I believe he was Indian. Super nice guy who gave amazing service and incredibly helpful. Thank you!

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

Parviz P. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Peter A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

YEZMIN A. 
Rating:
5.0

Customer did not leave a comment.

Val T. 
Rating:
5.0

Customer did not leave a comment.

richard o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kishore k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

evadne w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Talon G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LLOYD L.  |  Overall Experience 
Rating:
5.0

The employees were helpful and nice. Everything went smoothly and way above what I was expecting. Thank you. Definitely will recommend this location to others.

TERI H.  |  Overall Experience 
Rating:
5.0

Michael and his team did amazing. They were flexible, helpful and promptly replied to my calls.

Sarah A.  |  Overall Experience 
Rating:
5.0

Donna is especially helpful!

Jean G.  |  Overall Experience 
Rating:
5.0

The caucasian light hair cleaning lady was the one who stood out the most to me! Very warm! Attentive ! The friendliest on staff. She knows how to clean and the place was kept well with no musty smells. The other worker were very good at there positions as well. Thank you Uhaul. V.P. Andersen

VERNON A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JULIA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Conrad W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mele K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nadia h.  |  First Impressions 
Rating:
1.0

U-Haul literally sucks

Marc P.  |  Overall Experience 
Rating:
5.0

None

Dan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian A.  |  Overall Experience 
Rating:
2.0

The staff were helpful in providing information to secure the unit, however unhelpful in advising how to access the unit -- the original staff member walked away and didn't say why at the end of the process without any direction in which we had to ask someone else.

Jonathan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saurabh B.  |  Overall Experience 
Rating:
5.0

During the summer months it did get a bit over 85 though that was what the limit was supposed to be. Had some issues with the North elevator not working. Other than that I liked the facility and it served us well.

Peter H.  |  Overall Experience 
Rating:
5.0

I've used different storage units previously, and this UHaul was hands-down the best. The units were secure, clean, and pest -free. Staff was helpful, and Mike Sousa's flexibility with helping me coordinate a move out was invaluable.

Alexander M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  First Impressions 
Rating:
3.0

I had a very bumpy start with this facility, and U-Haul at large, but after a very stressful few days catalyzed by lack of attention from employees, the willingness of them to reach out and make things right after I spoke up is at the least admirable and shows improvement in customer service.

Marc P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sweeny h.  |  First Impressions 
Rating:
5.0

Fabulous! This is the Best storage experience I've ever had

jANORA M.  |  First Impressions 
Rating:
5.0

Quick. Easy. Painless. Thanks for the best storage experience in my life.

Nichole S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo M.  |  First Impressions 
Rating:
5.0

Hands down best U-Haul and storage unit rental experience I've ever had. Crew in the office was friendly and helpful, and the lady who showed me to my locker was a sweetheart. She also kept the places very clean! She kept saying how she just waxed the floor that morning, and you could tell!

John M.  |  Overall Experience 
Rating:
5.0

The manager Michael Sueza set's the tone there and his staff follows there all excellent customer service I just want to say thank you very much 😊❤️

Joeddy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marthell C.  |  Overall Experience 
Rating:
5.0

The alarm still goes off each time I open the door after I properly checked in. Other than that, it was a great experience!

Xu L.  |  Overall Experience 
Rating:
5.0

The gentleman who helped me was very friendly and helpful. He answered all my questions and offered up info that I wasn't aware of but was good to know. The storage areas were extremely clean, cool and easily accessed. Thanks for a great experience!

Thomasita Z.  |  First Impressions 
Rating:
5.0

Thank you for being convenient and available , right away.

MIMI L.  |  First Impressions 
Rating:
5.0

Amazing Staff! The lady and gentleman who helped me were awesome! Was very happy and enjoy coming to my storage.

Kevin N.  |  First Impressions 
Rating:
4.0

Negative - The facility requires only one type of lock, but that was not made clear prior to arrival. Without this lock, I would not be able to use the facility. The facility had run out. So we had to go get our own from Home Depot. Positive - I had gone to Southern California to get the last of my mother's belongings. I had missed estimating the actual size of storage I would need. The staff made it very easy for me to get the next larger size of unit. Also, I was not very happy with the lock situation and I was a bit short. The staff member treated me very well, even when I was short. My being short was my fault, and I congratulate the staff member for not reacting to my rudeness.

KATHY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie O.  |  Overall Experience 
Rating:
5.0

Very convenient facility to my new residence in Santa Clara!

PRISCILLA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noah J.  |  First Impressions 
Rating:
3.0

I did not rent a storage. I had reserved what I wanted online. I went into the location and was told my reservation didn’t matter. I wanted a 5x8 climate control. Was shown a 10x10 even when I said a 5x5 was probably fine. But wanted a 5x8 to be safe. I was assigned a storage that wasn’t climate controlled. So we went back to change it. Apparently the one I was given isn’t even a storage and the computer would not allow it to be changed. I spent over an hour only to leave without the storage I had reserved online.

Aundrea B.  |  First Impressions 
Rating:
5.0

Very clean, very professionally run.

Kee K.  |  Overall Experience 
Rating:
3.0

The elevator was broken for several hours which ended up delaying my move time. Also, there were 50+ people from collegemoves (I think that's the company?) were all gathered around the entrance and constantly using the elevator once it started working. All of this caused my movers to take much longer than what was originally planned.. This ended up costing me a lot more money since the movers charge by the hour. On a positive side, Andrew was the one who helped me make the reservation and was really amazing. Kudos to him.

Amit B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wolfgang D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David T.  |  Overall Experience 
Rating:
1.0

The staff are actually quite nice and very helpful. However, the door to the climate controlled area which is supposed to be opened for only renters of a storage unit, is open to anyone without needing to use the access card. There is no control on who enters the facility, so I personally felt unsafe leaving my stuff there. A paper notice at the elevator entrance that said “don’t store mattresses. Fee will be charged”. In my storage unit, there was a rat trap. The ceiling did not flush with the walls of the unit and the AC did not properly work which made the odors in the facility nauseating. The cost is the cheapest in the Bay Area, so it does align with the condition of the facility. I ended up checking out the following day after renting one unit since I found another facility at a much better condition (higher cost as well) that better suits my needs. This place is great to store items that don’t need much care such as sky set, bicycles, table and lamp stand. Clothes, furniture, etc run the risk of exposure to pests.

Flor A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miguel R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen M.  |  First Impressions 
Rating:
5.0

Easy check in process. Great customer service. Thank you!

Gabriel V.  |  First Impressions 
Rating:
5.0

Excellent customer service! Courteous, prompt, knowledgeable. What more can you ask for!

Victor M.  |  First Impressions 
Rating:
5.0

Nick was so helpful. Everyone was friendly and patient. The month for free deal was great. Super Clean. I will go back if I need storage again.

Sharina S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aditya P.  |  First Impressions 
Rating:
5.0

Hi Andrew is the best and I really appreciate his work. This is the best U-Haul store in the country. Cheers, Thomas Wain Mailhot

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raya Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nadia o.  |  Overall Experience 
Rating:
5.0

The customer service rep DJ was simply AMAZING! He was so helpful and knowledgable about the Uhaul product that it made the whole process easy for us - his keen insight on what uhaul storage would be best for us saved us precious manual labor, preventing us from renting a wrong size storage unit - he was a lifesaver! He is not only an amazing uhaul rep for his insight - he was genuinely nice and was extremely patient with us while we were trying to figure everything out - I could not recommend him more! The facility itself was also extremely clean and equipment up-to-date.

Katie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DHANANJAY G.  |  Overall Experience 
Rating:
5.0

Terri, Michael and Staff, Are very professional. Always available with cost effective solutions. Highly recommended.

Michael K.  |  First Impressions 
Rating:
4.0

Unit is supposed to be climate controlled but the whole 2nd floor was 86 degrees the entire afternoon when we moved in.

ADI S.  |  First Impressions 
Rating:
5.0

Great experience!

Corinna B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timophia V.  |  First Impressions 
Rating:
5.0

The staff is STELLAR.

Julie R.  |  Overall Experience 
Rating:
2.0

My reservation did not reserve a unit but only gathered personal information to speed up the real reservation process which happens on site. How is that a reservation? The reservation was for a outside drive-up unit but I was given an indoor unit for the same price (should be cheaper) because the outdoor units were apparently sold out. The employee helping me was friendly but failed to provide sufficient information unless queried and the whole process felt rushed.

Orkun D.  |  First Impressions 
Rating:
5.0

Amazing, I love it. Thank you

Asad I.  |  First Impressions 
Rating:
5.0

The staff and managers were always kind and helpful. In the middle of a move in a pandemic, they could not have been better. I can't say enough good about this storage facility.

rebecca m.  |  Overall Experience 
Rating:
5.0

Very efficient process...except you're still using paper contracts!

David C.  |  First Impressions 
Rating:
5.0

Andrew and Michael at Santa Clara UHaul we’re very friendly and helpful! Great service!

Donna H.  |  First Impressions 
Rating:
5.0

This facility was well staffed and managed. I even was able to purchase a Thule bicycle rack which I had been wanting, and a young gentleman helped me assemble. TERRIE, (assistant manager) was very helpful on sight!

glenjamen w.  |  Overall Experience 
Rating:
5.0

Thank you.

Jean H.  |  Overall Experience 
Rating:
5.0

Was simple, quick, and efficient processes. Staff always very friendly and helpful.

Krystal M.  |  Overall Experience 
Rating:
5.0

The greatest deal ever came from Las Vegas were should you put your stuff after you drop off the uhaul truck in the uhaul storage and if you get it out in under 30 days that's free yes free at least now a day's wonderful stuff great servis all the way around thanks for all that

BRIANA D.  |  Overall Experience 
Rating:
5.0

Staff and facilities were great. The process of signing up for and cancelling storage was smooth (my only complaint is the speed of the computer system, but that's a corporate issue), the staff at the Santa Clara location did an amazing job. I will recommend this U-haul location to others.

Landon S.  |  Overall Experience 
Rating:
5.0

The staff here are extremely friendly and helpful.

Craig R.  |  Overall Experience 
Rating:
5.0

The gentleman that assisted me was very professional and sociable. He was able to show me the different options that would best accommodate my needs. Very easy to communicate and great social skills on his behalf.

OSBALDO S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlie P.  |  First Impressions 
Rating:
5.0

Thank you Mike Garcia for all you did for me.

Morgan L.  |  Overall Experience 
Rating:
2.0

It sucks that even though I paid a full month on 4/8/2020, that when I moved out on 4/11/2020, the rent was NOT prorated. This is a cheap decision considering that the unit will most likely be rented out immediately. Feel free to contact me but honestly this is one of MANY issues that I have had. The facility itself is great but the people running it are lacking in excellent customer service.

Pablo G.  |  Overall Experience 
Rating:
5.0

It was great because the return of the truck and having the storage right there with very convenient. I just wish it wasn't so expensive.

Antonia T.  |  First Impressions 
Rating:
5.0

I was in a bind, Alexander really help me out with my situation. I highly recommend this location!

jason l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig R.  |  First Impressions 
Rating:
5.0

Great customer service very helpful

nadia o.  |  First Impressions 
Rating:
5.0

Staff was very helpful with suggestions on what size and type of packing materials to use. Was very grateful for the manager allowing me to vacate my unit three days after payment was due on the 5th of the month without charging me for the whole month since they do not prorate.

Cassandra A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald F.  |  First Impressions 
Rating:
5.0

I was impressed by the knowledge of the young man that helped me. He knew his products and knew them well. Anticipated my possible needs and was very thorough. So hard to find now a days in ANY business. Great job! Unfortunately I can't remember his name, but he was a younger man early 20's would be my guess

Kyle M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MADGE Masson C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar A.  |  First Impressions 
Rating:
4.0

The young man helping was only concerned with making a sale. Not with how to best fit my needs. Another employee stepped in and did that. Everyone in that location especially Alex and Michael ROCK !

Greg S.  |  First Impressions 
Rating:
5.0

Very well maintained facility and helpful and friendly staff

Xin Q.  |  Overall Experience 
Rating:
5.0

No high pressure sales to up grade new and clean storage room

Charles N.  |  First Impressions 
Rating:
5.0

Great facility and customer service.

Xin Q.  |  First Impressions 
Rating:
5.0

The move in process was smooth. The staff member guided and provided all the required information.

RICHARD S.  |  First Impressions 
Rating:
4.0

Thanks for all your help.

Rick B.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful with recommendations for packing boxes and storage facilities. They went out of their way to make sure I had everything I needed for packing my household goods.

Cassandra A.  |  First Impressions 
Rating:
2.0

I'm writing a complaint about the storage. I moved out 2 months ago. So I don't know what or why it's saying 10/3/19. The day storage was shut down I moved out and was told it will be waived. Not pay.

Mike J.  |  Overall Experience 
Rating:
2.0

Due to construction it’s not fair to rate your place now. I’m upset because I have email from your site and haven’t gotten a reply back, yet I want the covers back on my uboxes I rented.

C. R. C.  |  Overall Experience 
Rating:
1.0

Fire the GM, I've never experienced worse customer service. I'll never give bussines to uhaul again.

Ethan F.  |  Overall Experience 
Rating:
4.0

Staff was most helpful throughout my use of storage facility, limited hours during latest renovations were a bit inconvenient but no worries. Was still able to empty out my unit in time👍

Aarron D.  |  Overall Experience 
Rating:
1.0

Terrible! We were not able to access any of our 4 units at all and no one bothered to call and notify us. Mike, the manager said he would call/text me with an update but never did.

Aaron S.  |  Overall Experience 
Rating:
3.0

I would recommend this location for truck rental/return. I would not recommend this location for storage.

Angeli W.  |  First Impressions 
Rating:
5.0

Great team of store employees with a professional manager, Mike. The storage facility is new, secure, well-maintained, and very clean, thanks to Donna, storage facilities manager. Five star service!

toby a.  |  Overall Experience 
Rating:
5.0

Super fast shipping of my U-Box and very friendly staff!

Shuangping L.  |  Overall Experience 
Rating:
1.0

Staff was distracted and rude. I was the only one in the store ans there was about 5 or 6 staff doing nothing.

Quinnland S.  |  First Impressions 
Rating:
5.0

Great service and clean storage!

Tom V.  |  First Impressions 
Rating:
5.0

Very friendly employees. Good service. System can improve by showing which units have columns.

Jose R.  |  First Impressions 
Rating:
5.0

Great service. Thank you Michael!

Stephen F.  |  First Impressions 
Rating:
5.0

The young man who made the arrangements in your office (in person) is a jewel. Very helpful, knowledgeable, and efficient. The young lady who checked in the van was also a delight.

Judy W.  |  First Impressions 
Rating:
5.0

Go team!

Gary H.  |  Overall Experience 
Rating:
5.0

I’m just waiting now for Retroactive fees

C.R. C.  |  Overall Experience 
Rating:
5.0

Awesome

Jaimeet P.  |  Overall Experience 
Rating:
5.0

Very nice customer service

Yanire P.  |  First Impressions 
Rating:
4.0

Good!

Fahad M.  |  Overall Experience 
Rating:
4.0

Overall satisfied with the facility staff and access hours. Recommend hiring one or two more people. I had to stand in line 20 minutes just to check out.

Kyle S.  |  Overall Experience 
Rating:
5.0

I was a fan of the ease. It was really nice. They had the UBox on a trailer just as we had planned. 10/10 would recommend.

GAMAL D.  |  Overall Experience 
Rating:
1.0

I received the broken ubox , all my items were broken and nobody even called to tell me , when i called to ask what happened I explained everything 3 times in 3 different call each for an hour

Maryam S.  |  Overall Experience 
Rating:
5.0

The employees made my move very easy by giving mw the information I needed quickly as well as helping me with any issues along the way. Awesome team at the Laurelwood, Santa Clara location! Recommend!

Hernan C.  |  Overall Experience 
Rating:
2.0

Staff are rude, communication is poor as to how the pod process works. I reserved a truck there and had to go to a different location to get the truck I reserved

Noe R.  |  Overall Experience 
Rating:
5.0

it was a great experience!

Ali H.  |  Overall Experience 
Rating:
5.0

Great overall experience

Tim G.  |  Overall Experience 
Rating:
2.0

Too much to text!

Cindy C.  |  Overall Experience 
Rating:
5.0

Absolutely fantastic experience all around. The guys onsite were very helpful, got my Box out and ready for me in less than 24 hrs. Highly recommend!

JULIA P.  |  Overall Experience 
Rating:
5.0

Everyone was very knowledgeable and professional.

Abby S.  |  Overall Experience 
Rating:
4.0

Your facility is better then most of the others by far. The staff are helpful and some of them go beyond reasonable help. Your prices are too steep for me longterm. David McDaniel

David M.  |  Overall Experience 
Rating:
5.0

Very nice guy helped me. I was in a tough situation and was treated with the utmost dignity. Thank you.

Camille B.  |  First Impressions 
Rating:
5.0

I really liked the facility which is very clean and the staff which were very polite and helpful.

Kranthi Devasahayam Kiran B.  |  First Impressions 
Rating:
2.0

staff could definitely do better in terms of letting us know about the night hours, because of the inconvenience the staff caused me I would never recommend it to anyone.

Aida K.  |  Overall Experience 
Rating:
5.0

We have rented your U-Haul storage boxes two times now and each time you have been very professional, prompt and courteous. We would recommend your storage boxes.

John S.  |  Overall Experience 
Rating:
4.0

Clean indoor facility and bathroom; flatbed dollies easy to maneuver; limited space for parking & unloading box trucks. Not enough trash cans. Must drive around bldg for questions or concerns.

Curt J.  |  First Impressions 
Rating:
5.0

Manager Michael and his staff are the best, they all treat you like family. True professional personality from all, Thank you for all your help.

Charles S.  |  Overall Experience 
Rating:
5.0

The entire journey from packing to delivery went very smooth. The staffs were friendly. The explanation was clear. The time was well maintained. Excellent service.

Sthiti M.  |  Overall Experience 
Rating:
5.0

nice service

Kai Yuan C.  |  Overall Experience 
Rating:
5.0

Everything went according to plan. Store personnel were efficient and gave me a price breakdown and accurate timelines.

Eric B.  |  Overall Experience 
Rating:
4.0

The ACCESS hours were convenient after the change of time to 10pm. Before, it was made moving things over the weekend difficult due to having access only during office hours that ended at 5pm.

Brandon P.  |  Overall Experience 
Rating:
4.0

NA

John A.  |  Overall Experience 
Rating:
2.0

The whole experience took well over 8 hours of my time and didnt give me a good feeling with no one that had authority to do anything to help clear the misunderstandings from missed expectations. Done

Katlin B.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. A pleasure to work with.

Daniel G.  |  Overall Experience 
Rating:
3.0

The lights turn off although I was moving around the storage. You broke my ubox and the adjuster is taking a long time to process.

Gloria O.  |  Overall Experience 
Rating:
5.0

Many customers were waiting, but waiting time is acceptable (around 10 minutes).

Xingsi Z.  |  Overall Experience 
Rating:
5.0

I wish the storage unit was accessible later at njght weekdays. If I needed something during the week I had to wait until Friday when open until 8.

Adrian C.  |  Overall Experience 
Rating:
5.0

I interacted with the owner directly and have seen him truly invested in his business. I mean he wasn’t afraid to do any of the work. He would expect of giants employees! Great team!

Pablo G.  |  First Impressions 
Rating:
4.0

There was a wait when we first got there but once we got to the desk, everything went smoothly. DJ was great, he processed our unit quickly and got me into the one that best fit my needs.

cathy k.  |  First Impressions 
Rating:
5.0

Man who checked me in was very helpful & courteous. I’m sorry I’ve forgotten his name. I appreciate that uhaul offers 1 month of storage w/ renting a truck as I unexpectedly inherited furniture.

April W.  |  Overall Experience 
Rating:
5.0

Very nice experience. I booked u haul pod from Kansas to California.

Munish S.  |  Overall Experience 
Rating:
5.0

This facility in Santa Clara was incredibly helpful and understanding despite the issues I was having with the facility I came from (Austin).

Jason B.  |  Overall Experience 
Rating:
5.0

Really good service .

Jimmy E.  |  First Impressions 
Rating:
5.0

Good service

Vinod A.  |  Overall Experience 
Rating:
5.0

Check-in process was quick & easy. The man who assisted us was friendly and especially helpful. The facility is clean and in good condition. I’m glad that UHaul could help me.

April W.  |  Reservation 
Rating:
5.0

Never had to use a storage facility, but this was the best experience. I always was hesitant hearing bad stories about storage facilities. This location and the staff were GREAT! Thank you!!!

Cathy V.  |  Overall Experience 
Rating:
4.0

Tess is AMAZING. She’s a keeper, make sure you’re paying her enough. The NOs submitted should be Not Applicable, but that choice doesn’t exist. I never visited the facility!

Dennis H.  |  Overall Experience 
Rating:
5.0

Clean, secure facility for storage.

Billy A.  |  Overall Experience 
Rating:
5.0

I never entered this facility. My Uboxes were stored here then delivered to my house.

KRISTINE H.  |  Overall Experience 
Rating:
5.0

Emir and Chris made it so easy.......

Lester Z.  |  Reservation 
Rating:
5.0

Go smoothly

Sehoon H.  |  Overall Experience 
Rating:
5.0

Very nice.

Linda B.  |  Reservation 
Rating:
3.0

Had to follow up multiple times to get my ubox delivered. really unprofessional scheduling. the delivery driver was helpful though

Arun K.  |  Overall Experience 
Rating:
5.0

Staff who got the ubox and took it back were great No extra burden on me There was no need to visit their site, just few phone calls and everything was taken care of Thank you very much

Narasimhan V.  |  Overall Experience 
Rating:
5.0

Exceptional customer service from staff at this location. Tess and Carl exceeded my highest expectations. Friendly and efficient. Carl approved cutting lock off my box for no charge. Thank you.

Jeff W.  |  Overall Experience 
Rating:
1.0

Failed to deliver my pod to moving help contractors at 10am. Had to totally reschedule to another day. Finally got it delivered, they failed to pick it back up on time.

june t.  |  Overall Experience 
Rating:
5.0

Extremely helpful and made the process less stressful.

Macie M.  |  Overall Experience 
Rating:
4.0

i never interacted with the storage facility. pods were shipped and stored, then delivered late to final destination.

kevin h.  |  Overall Experience 
Rating:
5.0

Did everything by phone it was a great experience

Suzann O.  |  Overall Experience 
Rating:
3.0

.

carlos m.  |  Overall Experience 
Rating:
2.0

Our u box shipment were parked on the street. Confirmed pick up time of pick up but no one came. Saw the boxes still there the next day and had to call. Not recommended, ineffective service providers.

Lily N.  |  Overall Experience 
Rating:
3.0

I stored by stuff over the summer. When I got back. It was 8pm. I should still have had access to the storage unit. But for some reason I could´t get in. And the uhaul customer service did nothing.

Skuli O.  |  Overall Experience 
Rating:
4.0

Would have liked better access hours.

Jaclyn S.  |  Overall Experience 
Rating:
3.0

All was good when I talked to Uhaul staff but big problem with Call center. They got my drop off and storage location so mixed up. It could have been excellent rating if the call center know what th

Donte O.  |  Reservation 
Rating:
5.0

i had a great experience polite and fast!

ELAINE Z.  |  Overall Experience 
Rating:
1.0

Uhaul (specifically uBox) made moving a nightmare. Nobody seems to know what's going on with uBox.

Brian S.  |  Overall Experience 
Rating:
1.0

My experience at U-Haul Santa Clara from beginning to end was absolutely terrible. From the moment I checked in to the moment I checked out, I was incredibly disappointed.I would like to be contacted.

CAITLIN M.  |  Overall Experience 
Rating:
4.0

Ubox pickup/delivery process was smooth

Francis T.  |  Overall Experience 
Rating:
5.0

The hours were inconvenient as I normally work until 6.. Getting to the storage place by 7 is difficult with bay area traffic.

Victor S.  |  Overall Experience 
Rating:
5.0

Our U-Box deliverer, Christina, was excellent. She set up the delivery in advance, called to answer any questions, and arrived when promised. Everything arrived safely.

Martha D.  |  Overall Experience 
Rating:
3.0

Truck was good, but got over-charged on the return. Also, can’t seem to get anyone in the actual location on the phone, as it goes to a call center.

James B.  |  Reservation 
Rating:
5.0

Staff was courteous and helpful. They just need more help at the service desk during high traffic periods!

andrew e.  |  Overall Experience 
Rating:
4.0

I appreciate the willingness/consideration of the staff to show me the ropes. It helped me be more conscious of keeping everything operating smoothly. That facility is quite the well oiled machine.

LaDraper O.  |  Reservation 
Rating:
2.0

My container was late and I’ve yet to receive my compensation, no one knew tracking status of my shipment, and my account was charged full price. Only the drivers in MD and CA were pleasant.

desiree f.  |  Overall Experience 
Rating:
3.0

The basic problem you have is that your hold times on the phone are horrible and then once someone answers the phone they need to transfer the call to another person and then you are placed on another

Steve K.  |  Overall Experience 
Rating:
2.0

I was told I couldn’t place the u box where it would be most convenient. So emptying the container was harder than expected.

Ashleigh B.  |  Overall Experience 
Rating:
4.0

Swipe-in policy (and continued swipes) was inconvenient, as was limiting access for new customers (i.e. me)

Edson K.  |  Overall Experience 
Rating:
3.0

One of our containers came back having been lived in by mice. We had to file an insurance claim for a destroyed sofa, mattress and decorative pillows.

JOANNA B.  |  Overall Experience 
Rating:
5.0

I booked online and my truck was ready and waiting for me. I used the indoor storage as well. The staff is knowledgeable and efficient. The place is immaculately clean. I highly recommend them!

Julia L.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful great job

adilson m.  |  Overall Experience 
Rating:
5.0

Great customer service

homa m.  |  Overall Experience 
Rating:
1.0

The staff I dealt with had very poor customer service and seemed a bit incompetent. The service was very slow and even though I had an appointment nothing had been prepared and I had to wait very long

WESLEY H.  |  Overall Experience 
Rating:
4.0

I thought having a reservation would have eliminated the the excessive time it took to unbury the 2nd u box! ( was told 15-20mins.) We waited 55. The staff was sorry...my guys not too happy. ALL OK 👍

mary d.  |  Overall Experience 
Rating:
5.0

Great service!

jeff b.  |  Overall Experience 
Rating:
5.0

Very good!

Dennis R.  |  Overall Experience 
Rating:
3.0

The Santa Clara UHaul location is under-staffed and slow. It's impossible to reach someone on the phone. My scheduled UBox access was delayed for hours. Staff was courteous but can't get things done.

Ying L.  |  Overall Experience 
Rating:
5.0

Awesome

Thrivikramaraja C.  |  Overall Experience 
Rating:
4.0

Overall excellent service except one lady who "is not very good with people" I asked few questions & "look up the internet everything is in there" was her answer. No willingness to help a customer.

Hyun (Susie) K.  |  Overall Experience 
Rating:
1.0

The box was not picked up on the correct day. I called multiple times and was told multiple scheduled pick up days and the box was still there.

Cayley B.  |  Overall Experience 
Rating:
5.0

Very good experience. Levi was so helpful and kind. Thank you!!

STACY WEIL T.  |  Overall Experience 
No reviews have been submitted for this location.

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