Customer did not leave a comment.jordan B.
Customer Reviews for U-Haul Storage of Santa Clara
Santa Clara, CA 95054
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SHUYU C.
A few more internal strap hooks in a UBox would have been helpful. Otherwise, the location and staff are great and very helpful!Lekan W.
Customer did not leave a comment.JALIA L.
Customer did not leave a comment.GARY C.
I've been charged $202.59. My receipt (via email shows a total of $193.92. That same receipt indicates I rented 4 dollies. I actually rented 2 dollies. One (1) of those dollies was bent such that it couldn't be used to pick up boxes. Each box had to be picked up and placed on the dolly, then rolled away, and then again picked up and taken off the dolly at the other end. That doubles the amount of work required to move boxes. So, essentially, using that bent dolly cancelled out the benefit of using both dollies Regardless I was charged for four and rented only two (2), of which one (1), was damaged. I should be charged for only one (1) dolly rental. $8.67 ($202.59-$193.92) $21.00 ($7.00 x 3) $29.67 It looks like I've been over charged by $29.67 plus any applicable taxes. When should I expect this to be resolved? Thank you, Michael Pope email@example.comMICHAEL P.
Customer did not leave a comment.SOURABHSUNDAR B.
Customer did not leave a comment.VINCENT L.
I was helped by two people at the store multiple time and everytime they were so incredibly helpful and kind. Could not have asked for better service.constance C.
Making me backup with a trailer was a bit of a bummerDaniel E.
Wonderful and helpful throughout the entire process.Mary F.
Customer did not leave a comment.Melanee M.
Customer did not leave a comment.Samer H. | Overall Experience
I really appreciate your service!Christopher W.
Customer did not leave a comment.RICHARD W.
The only thing i didn't like - some unclearance with the avd saying "free month when renting truck" and it wasn't clearly explained what does "one way" meanAleksandr S. | Online Move In
Both delivery drivers were fantastic. Professional, efficient and happy. A very nice surprise.Wayne C.
Customer did not leave a comment.ANN W.
GrasiasMario j. | First Impressions
Customer did not leave a comment.karthika N. | Overall Experience
Customer did not leave a comment.Derek H. | Overall Experience
Customer did not leave a comment.Danny C.
Very friendly and helpful staffWalter H. | First Impressions
Customer did not leave a comment.ELIZABETH L.
Customer did not leave a comment.Shashank N.
Customer did not leave a comment.ALBERT R.
Nothing to improve. I was immediately greeted upon check-in, finished my paperwork quickly and got my vehicle right away. The return process took under 2 minutes, excellent.FREDRICK W.
the technician who helped me obtain the trailer did an outstanding job.Anna H.
Customer did not leave a comment.maithii C.
Customer did not leave a comment.EMMANUEL V.
Appreciated all the help from all the workers there! Great job to everyone.THOMAS T. | Overall Experience
Customer did not leave a comment.Jose H.
Customer did not leave a comment.Brett P.
Keep up the great work! Awesome customer service!Kelsey A.
Helpful staffDaniel E. | First Impressions
When a customer rent a u- Haul, there should be enough gas in that truck to take you to the nearst gas station, my truck ran out of gas one mile after I left the station. NOT GOODParviz P.
Customer did not leave a comment.Matthew A.
All the staffs are awesome. Best customer service !!BISHWASH L.
UHaul is awesome. Super service!!KARANKUMAR B.
Customer did not leave a comment.Evgeny K. | Overall Experience
Customer did not leave a comment.BRANDON G.
Customer did not leave a comment.Stephen F. | Overall Experience
Customer did not leave a comment.MIRIAM R.
Customer did not leave a comment.ADAM M.
Nathan Wyms was awesome! Great service all the way through! Will recommend this location to my friends! Fly Eagles!!Arthur M.
I've moved several times in my life and used U-Haul most of the time. After the way I was treated I might have to rethink that for future moves. I got to the location 30 min early as per past experience if you don't get there early you're usually waiting in a long line. To my surprise there was no one there. When I got to the counter to check in after asking my name the guy behind the counter said â€œyou're 30 minutes early â€œ I said yes, it's usually good to be early. He then proceeded to tell me that they're waiting for a truck and that the truck might not be there right at 10 to which I said I made a reservation for 10 and I have movers coming at 10 so I need to truck by 10. With a lot of attitude and push back he finally figured out a solution. What I didn't appreciate was being talked down to because I showed up early. He was rude and condescending, not what you want in customer service. I also don't understand how my original quote was $53 and somehow I ended up paying $103 I understand that it fluctuates but that seems like a lot to pay to use a truck for two hours and only go 20 miles. Needless to say from the rude person behind the counter to overpaying to use the truck I will have to look at other choices in the future.RYAN S.
Customer did not leave a comment.David V. | First Impressions
Customer did not leave a comment.VAMSI R.
From start to finish the transaction was easy this is my 1st experience using a storage unit! Every Staff Member were Professional, informative and friendly! A+MALIKA C.
Thank you guys. Your program with free month of storage help me a lot in my moving process!NIKOLAY M. | Overall Experience
Very easy to pick up, extend my rental, and drop off with no issuesJennifer T.
Customer did not leave a comment.Wendell M. | First Impressions
Customer did not leave a comment.William B.
Be honest in conveying information to unsuspecting customers and not arm twist them into paying more than they shouldRahul P.
Customer did not leave a comment.Leonard A.
The truck was very shaky which lead to: Not being able to use side mirrors because they are vibrating so violently that you can't make out any objects & the plastic backing behind the center seat slams against another plastic piece that is louder than the road noise with the windows rolled down. The 12 o clock of the steering wheel needs to be at 2 o clock to drive straight.JOSHUA B.
Very understanding people.Josue L.
Customer did not leave a comment.Samuel A.
No me gusto que no tiene seguridad tanto al entrar al almacenamiento y lo que más me llevo a cancelar un 3 días después fue que en la entrada a mi almacén siempre están camiones descargando y son muy groseros el personal , siempre están descargando no te prestan los carros , se supone que es para los clientes , no hay seguridad , cuando estaba sacando mis cosas , uno de ellos se asomó a mi room y eso no está bienCristian S. | Overall Experience
Truck was filthy with dog hair and all the door handles were nastyTHOMAS H.
Customer did not leave a comment.Marcello M.
Customer did not leave a comment.Robert M. | First Impressions
Nothing, all is good.SEMERE B.
Was given paperwork for one truck, but keys for the other. Odometer and pictures did not match, so had to go back and get everything fixed then go through the vehicle checkup again.XAVIER O.
Customer did not leave a comment.Samer H. | First Impressions
Have more trailers you can rent 1 wayStephanie M.
Excellent facility, safe and convenience access.Victor V. | First Impressions
Customer did not leave a comment.Gabriel M.
Customer did not leave a comment.Bianca C. | First Impressions
While this location was fine in itself, and the worker was efficient, it was crazy that I had to go to this location in the first place, as there's a perfectly fine location just 1 mile from my home, rather than 20 MILES to this location. AND IT HAD THE TRUCKS WE WANTED!! When I made the reservation, I was told I could get the truck here, but was only informed the previous day of my rental that this would not possible. I would not have rented from U-Haul if I had known I'd have to drive 20 miles, instead of 1 mile, to pick it up. Do better in this regard.Mark S.
Everything always works out fine over there it's very convenient and a good location for meBRYAN W.
Customer did not leave a comment.David B.
I booked my vehicle ahead of time couldn't have been more simple the price was very very reasonable extremely happy with their serviceDAVID P.
This moving using Uboxes that I have ever experienced. From 2 cancellations to lost uboxes I doubt that I will use uhaul in the future for movingSTEVE B.
Customer did not leave a comment.CAMERON S.
Customer did not leave a comment.SANDRA D.
I’ve rented through UHaul a lot. This is by far the best one. Great team working there.TAMRA F. | Overall Experience
Customer did not leave a comment.Elias M. | Overall Experience
Very goodTaiwo O. | Overall Experience
Great business and pleasant employees at both locations I rent fromDaniel B. | First Impressions
Customer did not leave a comment.ANTONIO N.
Customer did not leave a comment.Philip W. | Overall Experience
Customer did not leave a comment.Ichun T.
Nathan was very friendly and provided some key advices. Donna showed me all the units on top of her regular job. The place is very clean and felt safe. I am happy I found this location to store our belongings during our downsizing process.Diana C. | First Impressions
Good condition. Especially great first month free deal.Daniel K. | Overall Experience
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Mahadev U. | Overall Experience
Customer did not leave a comment.Chandramouleeswa K. | Overall Experience
Customer did not leave a comment.Kranthi Devasahayam Kiran B. | Overall Experience
Had issues with equipment the 1st day were I had to stop and get hotel for roadside assistance to cone fix trailerLLOYD A. | First Impressions
Burned signal light bulb, tried to charge me for 85 miles when i only drove 12 miles, and very dirty truck inside and outsideMohammad Z.
Very clean and well managed. Thank you!Bobby P. | First Impressions
Customer did not leave a comment.Stephen H.
Forgot a couple items in the delivery, the person who delivered tried to get me to pay them $100 on the spot but I only gave them $40. I later learned I was not supposed to do that.David Michael J.
Customer did not leave a comment.Irene L. | Overall Experience
Customer did not leave a comment.Tomasz P.
Thank you!Whitney G. | Overall Experience
Great experienceCHARLES S.
Customer did not leave a comment.netanel N.
Customer did not leave a comment.PETER B.
The truck wasn't washed or ringed. Pressure wash or rinse the exterior.LUIS D.
Customer did not leave a comment.HANSEN K.
Customer did not leave a comment.Robert L.
Our recent move with UHaul Uboxes was flawless, unlike our previously disastrous one with a moving company. We are overjoyed. This time nothing was damaged in the least, everything arrived, communication was consistently clear, and the goods arrived exactly when promised. I SO wish we had used this system a few months ago for the first part of our move. What a difference and at half the cost!Yvonne P.
he was very helpful and was really fastPete H.
Customer did not leave a comment.Andrew K. | Overall Experience
Customer did not leave a comment.David M. | Overall Experience
Customer did not leave a comment.VERONICA W.
Very fast for pick up, not so fast for drop off.....the young men at the counter were personable and efficient.MONICA Z.
the staff are friendly and swift in execution.Debasis R.
Customer did not leave a comment.Vikas B. | First Impressions
Customer did not leave a comment.stefano P.
Always nice , friendly & knowledgeable. No stress at all five stars for sure !!!Myrna M.
Thanks for the efficient service.Nicholas K.
Frank is a very kind understanding person but made the whole thing quick and easy. He went above and beyond when he didn’t have to and I thank him, very very much for that. I would definitely recommend anyone to go to U-Haul of Mountian view!Kristie R. | First Impressions
Customer did not leave a comment.Anthony E.
I had issues with remote pick up and return but the employees behind the counter where very helpful.Matthew O.
Customer did not leave a comment.THUON T.
Customer did not leave a comment.MIKLOS M.
Just a little confuse about the return over night. But after reading a bit, now I'm an expert i think! The best would be if you have elevated ramps !!MYRNA M.
Customer did not leave a comment.ALEJANDRO S.
No comment.JUSTICE A.
Customer did not leave a comment.JOSHUA E. | First Impressions
Customer did not leave a comment.JOSHUA E.
Customer did not leave a comment.Bryan G. | Overall Experience
Customer did not leave a comment.Ray W.
Customer did not leave a comment.Gabriel M.
Customer did not leave a comment.Akshay S. | Overall Experience
Customer did not leave a comment.Christian A.
Customer did not leave a comment.BRYAN S.
Everything look's goodNoel M.
Experience was good except when I was told I didn't put the same amount of gas as when I took it. I took a picture of the gas meter before I drove off and showed it to the attendant. I shouldn't have to do this and the paperwork should've been more accurate.JEFFREY D.
I would prefer a digital access to storage issued to me instead of being forced to buy a lock and use it. Rest all goodShashwat K. | First Impressions
They understand how stressful moving can be. Helpful, understanding we may be stress about our move. I have my belongs here for almost three years now. It’s has always been clean. And the office people have always been nice, respectful. Even the drivers for the Uboxes.C R C. | First Impressions
I forgot the name of the gentleman that helped me, but I believe he was Indian. Super nice guy who gave amazing service and incredibly helpful. Thank you!JONATHAN C.
Customer did not leave a comment.Parviz P.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Peter A. | First Impressions
Customer did not leave a comment.YEZMIN A.
Customer did not leave a comment.Val T.
Customer did not leave a comment.richard o. | First Impressions
Customer did not leave a comment.Kishore k. | First Impressions
Customer did not leave a comment.evadne w. | First Impressions
Customer did not leave a comment.Jose L. | Overall Experience
Customer did not leave a comment.Talon G. | First Impressions
Customer did not leave a comment.LLOYD L. | Overall Experience
The employees were helpful and nice. Everything went smoothly and way above what I was expecting. Thank you. Definitely will recommend this location to others.TERI H. | Overall Experience
Michael and his team did amazing. They were flexible, helpful and promptly replied to my calls.Sarah A. | Overall Experience
Donna is especially helpful!Jean G. | Overall Experience
The caucasian light hair cleaning lady was the one who stood out the most to me! Very warm! Attentive ! The friendliest on staff. She knows how to clean and the place was kept well with no musty smells. The other worker were very good at there positions as well. Thank you Uhaul. V.P. AndersenVERNON A. | Overall Experience
Customer did not leave a comment.JULIA P. | First Impressions
Customer did not leave a comment.Conrad W. | Overall Experience
Customer did not leave a comment.Mele K. | Overall Experience
Customer did not leave a comment.nadia h. | First Impressions
U-Haul literally sucksMarc P. | Overall Experience
NoneDan C. | Overall Experience
Customer did not leave a comment.Christian A. | Overall Experience
The staff were helpful in providing information to secure the unit, however unhelpful in advising how to access the unit -- the original staff member walked away and didn't say why at the end of the process without any direction in which we had to ask someone else.Jonathan R. | First Impressions
Customer did not leave a comment.Saurabh B. | Overall Experience
During the summer months it did get a bit over 85 though that was what the limit was supposed to be. Had some issues with the North elevator not working. Other than that I liked the facility and it served us well.Peter H. | Overall Experience
I've used different storage units previously, and this UHaul was hands-down the best. The units were secure, clean, and pest -free. Staff was helpful, and Mike Sousa's flexibility with helping me coordinate a move out was invaluable.Alexander M. | Overall Experience
Customer did not leave a comment.Joseph M. | First Impressions
I had a very bumpy start with this facility, and U-Haul at large, but after a very stressful few days catalyzed by lack of attention from employees, the willingness of them to reach out and make things right after I spoke up is at the least admirable and shows improvement in customer service.Marc P. | First Impressions
Customer did not leave a comment.David R. | Overall Experience
Customer did not leave a comment.sweeny h. | First Impressions
Fabulous! This is the Best storage experience I've ever hadjANORA M. | First Impressions
Quick. Easy. Painless. Thanks for the best storage experience in my life.Nichole S. | Overall Experience
Customer did not leave a comment.ELIZABETH B. | First Impressions
Customer did not leave a comment.Ricardo M. | First Impressions
Hands down best U-Haul and storage unit rental experience I've ever had. Crew in the office was friendly and helpful, and the lady who showed me to my locker was a sweetheart. She also kept the places very clean! She kept saying how she just waxed the floor that morning, and you could tell!John M. | Overall Experience
The manager Michael Sueza set's the tone there and his staff follows there all excellent customer service I just want to say thank you very much 😊❤️Joeddy G. | First Impressions
Customer did not leave a comment.Marthell C. | Overall Experience
The alarm still goes off each time I open the door after I properly checked in. Other than that, it was a great experience!Xu L. | Overall Experience
The gentleman who helped me was very friendly and helpful. He answered all my questions and offered up info that I wasn't aware of but was good to know. The storage areas were extremely clean, cool and easily accessed. Thanks for a great experience!Thomasita Z. | First Impressions
Thank you for being convenient and available , right away.MIMI L. | First Impressions
Amazing Staff! The lady and gentleman who helped me were awesome! Was very happy and enjoy coming to my storage.Kevin N. | First Impressions
Negative - The facility requires only one type of lock, but that was not made clear prior to arrival. Without this lock, I would not be able to use the facility. The facility had run out. So we had to go get our own from Home Depot. Positive - I had gone to Southern California to get the last of my mother's belongings. I had missed estimating the actual size of storage I would need. The staff made it very easy for me to get the next larger size of unit. Also, I was not very happy with the lock situation and I was a bit short. The staff member treated me very well, even when I was short. My being short was my fault, and I congratulate the staff member for not reacting to my rudeness.KATHY R. | First Impressions
Customer did not leave a comment.Melanie O. | Overall Experience
Very convenient facility to my new residence in Santa Clara!PRISCILLA F. | First Impressions
Customer did not leave a comment.Noah J. | First Impressions
I did not rent a storage. I had reserved what I wanted online. I went into the location and was told my reservation didn’t matter. I wanted a 5x8 climate control. Was shown a 10x10 even when I said a 5x5 was probably fine. But wanted a 5x8 to be safe. I was assigned a storage that wasn’t climate controlled. So we went back to change it. Apparently the one I was given isn’t even a storage and the computer would not allow it to be changed. I spent over an hour only to leave without the storage I had reserved online.Aundrea B. | First Impressions
Very clean, very professionally run.Kee K. | Overall Experience
The elevator was broken for several hours which ended up delaying my move time. Also, there were 50+ people from collegemoves (I think that's the company?) were all gathered around the entrance and constantly using the elevator once it started working. All of this caused my movers to take much longer than what was originally planned.. This ended up costing me a lot more money since the movers charge by the hour. On a positive side, Andrew was the one who helped me make the reservation and was really amazing. Kudos to him.Amit B. | First Impressions
Customer did not leave a comment.Wolfgang D. | First Impressions
Customer did not leave a comment.David T. | Overall Experience
The staff are actually quite nice and very helpful. However, the door to the climate controlled area which is supposed to be opened for only renters of a storage unit, is open to anyone without needing to use the access card. There is no control on who enters the facility, so I personally felt unsafe leaving my stuff there. A paper notice at the elevator entrance that said “don’t store mattresses. Fee will be charged”. In my storage unit, there was a rat trap. The ceiling did not flush with the walls of the unit and the AC did not properly work which made the odors in the facility nauseating. The cost is the cheapest in the Bay Area, so it does align with the condition of the facility. I ended up checking out the following day after renting one unit since I found another facility at a much better condition (higher cost as well) that better suits my needs. This place is great to store items that don’t need much care such as sky set, bicycles, table and lamp stand. Clothes, furniture, etc run the risk of exposure to pests.Flor A. | Overall Experience
Customer did not leave a comment.Miguel R. | First Impressions
Customer did not leave a comment.Sandra D. | First Impressions
Customer did not leave a comment.Karen M. | First Impressions
Easy check in process. Great customer service. Thank you!Gabriel V. | First Impressions
Excellent customer service! Courteous, prompt, knowledgeable. What more can you ask for!Victor M. | First Impressions
Nick was so helpful. Everyone was friendly and patient. The month for free deal was great. Super Clean. I will go back if I need storage again.Sharina S. | Overall Experience
Customer did not leave a comment.Aditya P. | First Impressions
Hi Andrew is the best and I really appreciate his work. This is the best U-Haul store in the country. Cheers, Thomas Wain MailhotThomas M. | Overall Experience
Customer did not leave a comment.Raya Y. | First Impressions
Customer did not leave a comment.Antonia T. | Overall Experience
Customer did not leave a comment.nadia o. | Overall Experience
The customer service rep DJ was simply AMAZING! He was so helpful and knowledgable about the Uhaul product that it made the whole process easy for us - his keen insight on what uhaul storage would be best for us saved us precious manual labor, preventing us from renting a wrong size storage unit - he was a lifesaver! He is not only an amazing uhaul rep for his insight - he was genuinely nice and was extremely patient with us while we were trying to figure everything out - I could not recommend him more! The facility itself was also extremely clean and equipment up-to-date.Katie F. | First Impressions
Customer did not leave a comment.DHANANJAY G. | Overall Experience
Terri, Michael and Staff, Are very professional. Always available with cost effective solutions. Highly recommended.Michael K. | First Impressions
Unit is supposed to be climate controlled but the whole 2nd floor was 86 degrees the entire afternoon when we moved in.ADI S. | First Impressions
Great experience!Corinna B. | First Impressions
Customer did not leave a comment.David T. | First Impressions
Customer did not leave a comment.Timophia V. | First Impressions
The staff is STELLAR.Julie R. | Overall Experience
My reservation did not reserve a unit but only gathered personal information to speed up the real reservation process which happens on site. How is that a reservation? The reservation was for a outside drive-up unit but I was given an indoor unit for the same price (should be cheaper) because the outdoor units were apparently sold out. The employee helping me was friendly but failed to provide sufficient information unless queried and the whole process felt rushed.Orkun D. | First Impressions
Amazing, I love it. Thank youAsad I. | First Impressions
The staff and managers were always kind and helpful. In the middle of a move in a pandemic, they could not have been better. I can't say enough good about this storage facility.rebecca m. | Overall Experience
Very efficient process...except you're still using paper contracts!David C. | First Impressions
Andrew and Michael at Santa Clara UHaul we’re very friendly and helpful! Great service!Donna H. | First Impressions
This facility was well staffed and managed. I even was able to purchase a Thule bicycle rack which I had been wanting, and a young gentleman helped me assemble. TERRIE, (assistant manager) was very helpful on sight!glenjamen w. | Overall Experience
Thank you.Jean H. | Overall Experience
Was simple, quick, and efficient processes. Staff always very friendly and helpful.Krystal M. | Overall Experience
The greatest deal ever came from Las Vegas were should you put your stuff after you drop off the uhaul truck in the uhaul storage and if you get it out in under 30 days that's free yes free at least now a day's wonderful stuff great servis all the way around thanks for all thatBRIANA D. | Overall Experience
Staff and facilities were great. The process of signing up for and cancelling storage was smooth (my only complaint is the speed of the computer system, but that's a corporate issue), the staff at the Santa Clara location did an amazing job. I will recommend this U-haul location to others.Landon S. | Overall Experience
The staff here are extremely friendly and helpful.Craig R. | Overall Experience
The gentleman that assisted me was very professional and sociable. He was able to show me the different options that would best accommodate my needs. Very easy to communicate and great social skills on his behalf.OSBALDO S. | First Impressions
Customer did not leave a comment.Charlie P. | First Impressions
Thank you Mike Garcia for all you did for me.Morgan L. | Overall Experience
It sucks that even though I paid a full month on 4/8/2020, that when I moved out on 4/11/2020, the rent was NOT prorated. This is a cheap decision considering that the unit will most likely be rented out immediately. Feel free to contact me but honestly this is one of MANY issues that I have had. The facility itself is great but the people running it are lacking in excellent customer service.Pablo G. | Overall Experience
It was great because the return of the truck and having the storage right there with very convenient. I just wish it wasn't so expensive.Antonia T. | First Impressions
I was in a bind, Alexander really help me out with my situation. I highly recommend this location!jason l. | First Impressions
Customer did not leave a comment.Craig R. | First Impressions
Great customer service very helpfulnadia o. | First Impressions
Staff was very helpful with suggestions on what size and type of packing materials to use. Was very grateful for the manager allowing me to vacate my unit three days after payment was due on the 5th of the month without charging me for the whole month since they do not prorate.Cassandra A. | Overall Experience
Customer did not leave a comment.Donald F. | First Impressions
I was impressed by the knowledge of the young man that helped me. He knew his products and knew them well. Anticipated my possible needs and was very thorough. So hard to find now a days in ANY business. Great job! Unfortunately I can't remember his name, but he was a younger man early 20's would be my guessKyle M. | First Impressions
Customer did not leave a comment.elizabeth j. | Overall Experience
Customer did not leave a comment.MADGE Masson C. | Overall Experience
Customer did not leave a comment.Oscar A. | First Impressions
The young man helping was only concerned with making a sale. Not with how to best fit my needs. Another employee stepped in and did that. Everyone in that location especially Alex and Michael ROCK !Greg S. | First Impressions
Very well maintained facility and helpful and friendly staffXin Q. | Overall Experience
No high pressure sales to up grade new and clean storage roomCharles N. | First Impressions
Great facility and customer service.Xin Q. | First Impressions
The move in process was smooth. The staff member guided and provided all the required information.RICHARD S. | First Impressions
Thanks for all your help.Rick B. | Overall Experience
Staff was very friendly and helpful with recommendations for packing boxes and storage facilities. They went out of their way to make sure I had everything I needed for packing my household goods.Cassandra A. | First Impressions
I'm writing a complaint about the storage. I moved out 2 months ago. So I don't know what or why it's saying 10/3/19. The day storage was shut down I moved out and was told it will be waived. Not pay.Mike J. | Overall Experience
Due to construction it’s not fair to rate your place now. I’m upset because I have email from your site and haven’t gotten a reply back, yet I want the covers back on my uboxes I rented.C. R. C. | Overall Experience
Fire the GM, I've never experienced worse customer service. I'll never give bussines to uhaul again.Ethan F. | Overall Experience
Staff was most helpful throughout my use of storage facility, limited hours during latest renovations were a bit inconvenient but no worries. Was still able to empty out my unit in time👍Aarron D. | Overall Experience
Terrible! We were not able to access any of our 4 units at all and no one bothered to call and notify us. Mike, the manager said he would call/text me with an update but never did.Aaron S. | Overall Experience
I would recommend this location for truck rental/return. I would not recommend this location for storage.Angeli W. | First Impressions
Great team of store employees with a professional manager, Mike. The storage facility is new, secure, well-maintained, and very clean, thanks to Donna, storage facilities manager. Five star service!toby a. | Overall Experience
Super fast shipping of my U-Box and very friendly staff!Shuangping L. | Overall Experience
Staff was distracted and rude. I was the only one in the store ans there was about 5 or 6 staff doing nothing.Quinnland S. | First Impressions
Great service and clean storage!Tom V. | First Impressions
Very friendly employees. Good service. System can improve by showing which units have columns.Jose R. | First Impressions
Great service. Thank you Michael!Stephen F. | First Impressions
The young man who made the arrangements in your office (in person) is a jewel. Very helpful, knowledgeable, and efficient. The young lady who checked in the van was also a delight.Judy W. | First Impressions
Go team!Gary H. | Overall Experience
I’m just waiting now for Retroactive feesC.R. C. | Overall Experience
AwesomeJaimeet P. | Overall Experience
Very nice customer serviceYanire P. | First Impressions
Good!Fahad M. | Overall Experience
Overall satisfied with the facility staff and access hours. Recommend hiring one or two more people. I had to stand in line 20 minutes just to check out.Kyle S. | Overall Experience
I was a fan of the ease. It was really nice. They had the UBox on a trailer just as we had planned. 10/10 would recommend.GAMAL D. | Overall Experience
I received the broken ubox , all my items were broken and nobody even called to tell me , when i called to ask what happened I explained everything 3 times in 3 different call each for an hourMaryam S. | Overall Experience
The employees made my move very easy by giving mw the information I needed quickly as well as helping me with any issues along the way. Awesome team at the Laurelwood, Santa Clara location! Recommend!Hernan C. | Overall Experience
Staff are rude, communication is poor as to how the pod process works. I reserved a truck there and had to go to a different location to get the truck I reservedNoe R. | Overall Experience
it was a great experience!Ali H. | Overall Experience
Great overall experienceTim G. | Overall Experience
Too much to text!Cindy C. | Overall Experience
Absolutely fantastic experience all around. The guys onsite were very helpful, got my Box out and ready for me in less than 24 hrs. Highly recommend!JULIA P. | Overall Experience
Everyone was very knowledgeable and professional.Abby S. | Overall Experience
Your facility is better then most of the others by far. The staff are helpful and some of them go beyond reasonable help. Your prices are too steep for me longterm. David McDanielDavid M. | Overall Experience
Very nice guy helped me. I was in a tough situation and was treated with the utmost dignity. Thank you.Camille B. | First Impressions
I really liked the facility which is very clean and the staff which were very polite and helpful.Kranthi Devasahayam Kiran B. | First Impressions
staff could definitely do better in terms of letting us know about the night hours, because of the inconvenience the staff caused me I would never recommend it to anyone.Aida K. | Overall Experience
We have rented your U-Haul storage boxes two times now and each time you have been very professional, prompt and courteous. We would recommend your storage boxes.John S. | Overall Experience
Clean indoor facility and bathroom; flatbed dollies easy to maneuver; limited space for parking & unloading box trucks. Not enough trash cans. Must drive around bldg for questions or concerns.Curt J. | First Impressions
Manager Michael and his staff are the best, they all treat you like family. True professional personality from all, Thank you for all your help.Charles S. | Overall Experience
The entire journey from packing to delivery went very smooth. The staffs were friendly. The explanation was clear. The time was well maintained. Excellent service.Sthiti M. | Overall Experience
nice serviceKai Yuan C. | Overall Experience
Everything went according to plan. Store personnel were efficient and gave me a price breakdown and accurate timelines.Eric B. | Overall Experience
The ACCESS hours were convenient after the change of time to 10pm. Before, it was made moving things over the weekend difficult due to having access only during office hours that ended at 5pm.Brandon P. | Overall Experience
NAJohn A. | Overall Experience
The whole experience took well over 8 hours of my time and didnt give me a good feeling with no one that had authority to do anything to help clear the misunderstandings from missed expectations. DoneKatlin B. | Overall Experience
Staff was friendly and helpful. A pleasure to work with.Daniel G. | Overall Experience
The lights turn off although I was moving around the storage. You broke my ubox and the adjuster is taking a long time to process.Gloria O. | Overall Experience
Many customers were waiting, but waiting time is acceptable (around 10 minutes).Xingsi Z. | Overall Experience
I wish the storage unit was accessible later at njght weekdays. If I needed something during the week I had to wait until Friday when open until 8.Adrian C. | Overall Experience
I interacted with the owner directly and have seen him truly invested in his business. I mean he wasn’t afraid to do any of the work. He would expect of giants employees! Great team!Pablo G. | First Impressions
There was a wait when we first got there but once we got to the desk, everything went smoothly. DJ was great, he processed our unit quickly and got me into the one that best fit my needs.cathy k. | First Impressions
Man who checked me in was very helpful & courteous. I’m sorry I’ve forgotten his name. I appreciate that uhaul offers 1 month of storage w/ renting a truck as I unexpectedly inherited furniture.April W. | Overall Experience
Very nice experience. I booked u haul pod from Kansas to California.Munish S. | Overall Experience
This facility in Santa Clara was incredibly helpful and understanding despite the issues I was having with the facility I came from (Austin).Jason B. | Overall Experience
Really good service .Jimmy E. | First Impressions
Good serviceVinod A. | Overall Experience
Check-in process was quick & easy. The man who assisted us was friendly and especially helpful. The facility is clean and in good condition. I’m glad that UHaul could help me.April W. | Reservation
Never had to use a storage facility, but this was the best experience. I always was hesitant hearing bad stories about storage facilities. This location and the staff were GREAT! Thank you!!!Cathy V. | Overall Experience
Tess is AMAZING. She’s a keeper, make sure you’re paying her enough. The NOs submitted should be Not Applicable, but that choice doesn’t exist. I never visited the facility!Dennis H. | Overall Experience
Clean, secure facility for storage.Billy A. | Overall Experience
I never entered this facility. My Uboxes were stored here then delivered to my house.KRISTINE H. | Overall Experience
Emir and Chris made it so easy.......Lester Z. | Reservation
Go smoothlySehoon H. | Overall Experience
Very nice.Linda B. | Reservation
Had to follow up multiple times to get my ubox delivered. really unprofessional scheduling. the delivery driver was helpful thoughArun K. | Overall Experience
Staff who got the ubox and took it back were great No extra burden on me There was no need to visit their site, just few phone calls and everything was taken care of Thank you very muchNarasimhan V. | Overall Experience
Exceptional customer service from staff at this location. Tess and Carl exceeded my highest expectations. Friendly and efficient. Carl approved cutting lock off my box for no charge. Thank you.Jeff W. | Overall Experience
Failed to deliver my pod to moving help contractors at 10am. Had to totally reschedule to another day. Finally got it delivered, they failed to pick it back up on time.june t. | Overall Experience
Extremely helpful and made the process less stressful.Macie M. | Overall Experience
i never interacted with the storage facility. pods were shipped and stored, then delivered late to final destination.kevin h. | Overall Experience
Did everything by phone it was a great experienceSuzann O. | Overall Experience
.carlos m. | Overall Experience
Our u box shipment were parked on the street. Confirmed pick up time of pick up but no one came. Saw the boxes still there the next day and had to call. Not recommended, ineffective service providers.Lily N. | Overall Experience
I stored by stuff over the summer. When I got back. It was 8pm. I should still have had access to the storage unit. But for some reason I could´t get in. And the uhaul customer service did nothing.Skuli O. | Overall Experience
Would have liked better access hours.Jaclyn S. | Overall Experience
All was good when I talked to Uhaul staff but big problem with Call center. They got my drop off and storage location so mixed up. It could have been excellent rating if the call center know what thDonte O. | Reservation
i had a great experience polite and fast!ELAINE Z. | Overall Experience
Uhaul (specifically uBox) made moving a nightmare. Nobody seems to know what's going on with uBox.Brian S. | Overall Experience
My experience at U-Haul Santa Clara from beginning to end was absolutely terrible. From the moment I checked in to the moment I checked out, I was incredibly disappointed.I would like to be contacted.CAITLIN M. | Overall Experience
Ubox pickup/delivery process was smoothFrancis T. | Overall Experience
The hours were inconvenient as I normally work until 6.. Getting to the storage place by 7 is difficult with bay area traffic.Victor S. | Overall Experience
Our U-Box deliverer, Christina, was excellent. She set up the delivery in advance, called to answer any questions, and arrived when promised. Everything arrived safely.Martha D. | Overall Experience
Truck was good, but got over-charged on the return. Also, can’t seem to get anyone in the actual location on the phone, as it goes to a call center.James B. | Reservation
Staff was courteous and helpful. They just need more help at the service desk during high traffic periods!andrew e. | Overall Experience
I appreciate the willingness/consideration of the staff to show me the ropes. It helped me be more conscious of keeping everything operating smoothly. That facility is quite the well oiled machine.LaDraper O. | Reservation
My container was late and I’ve yet to receive my compensation, no one knew tracking status of my shipment, and my account was charged full price. Only the drivers in MD and CA were pleasant.desiree f. | Overall Experience
The basic problem you have is that your hold times on the phone are horrible and then once someone answers the phone they need to transfer the call to another person and then you are placed on anotherSteve K. | Overall Experience
I was told I couldn’t place the u box where it would be most convenient. So emptying the container was harder than expected.Ashleigh B. | Overall Experience
Swipe-in policy (and continued swipes) was inconvenient, as was limiting access for new customers (i.e. me)Edson K. | Overall Experience
One of our containers came back having been lived in by mice. We had to file an insurance claim for a destroyed sofa, mattress and decorative pillows.JOANNA B. | Overall Experience
I booked online and my truck was ready and waiting for me. I used the indoor storage as well. The staff is knowledgeable and efficient. The place is immaculately clean. I highly recommend them!Julia L. | Overall Experience
Everyone was very helpful great jobadilson m. | Overall Experience
Great customer servicehoma m. | Overall Experience
The staff I dealt with had very poor customer service and seemed a bit incompetent. The service was very slow and even though I had an appointment nothing had been prepared and I had to wait very longWESLEY H. | Overall Experience
I thought having a reservation would have eliminated the the excessive time it took to unbury the 2nd u box! ( was told 15-20mins.) We waited 55. The staff was sorry...my guys not too happy. ALL OK 👍mary d. | Overall Experience
Great service!jeff b. | Overall Experience
Very good!Dennis R. | Overall Experience
The Santa Clara UHaul location is under-staffed and slow. It's impossible to reach someone on the phone. My scheduled UBox access was delayed for hours. Staff was courteous but can't get things done.Ying L. | Overall Experience
AwesomeThrivikramaraja C. | Overall Experience
Overall excellent service except one lady who "is not very good with people" I asked few questions & "look up the internet everything is in there" was her answer. No willingness to help a customer.Hyun (Susie) K. | Overall Experience
The box was not picked up on the correct day. I called multiple times and was told multiple scheduled pick up days and the box was still there.Cayley B. | Overall Experience
Very good experience. Levi was so helpful and kind. Thank you!!STACY WEIL T. | Overall Experience
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