Customer Reviews for U-Haul Storage of SW Portland

12,102 reviews

11552 SW Pacific Hwy   Tigard, OR 97223
(Across from Fred Meyer on 99W)

(503) 245-0791

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(503) 245-0791

11552 SW Pacific Hwy
Tigard, OR 97223
(Across from Fred Meyer on 99W)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KAYE M. 
Rating:
5.0

Customer did not leave a comment.

SETH R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL WEBB E. 
Rating:
5.0

Great help

WADE S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

ROBIN LYNN S. 
Rating:
5.0

Customer did not leave a comment.

John G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AARON DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

JARMILA TEREZIE M. 
Rating:
5.0

Professional job led by Manager Larry!👍

YU X. 
Rating:
5.0

Customer did not leave a comment.

HENRY M. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
5.0

Staff was very helpful!

JENNIFER B. 
Rating:
3.0

I think there shouldn't be hours limiting when you can access your storage and there should be a public restroom and a dumpster by the storage units

Phillis H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anne J. 
Rating:
4.0

Staff was polite and helpful. When there was no trailer available, they looked up on nearby locations to try to find one, and I ended up reserving one at this location.

ANTHONY RAYMOND A. 
Rating:
4.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

The online/phone representatives have been great. The young people at the pickup location (WA) seemed a bit overwhelmed, but the older guy appeared to be competent and held it all together. I've been to the Tigard location more than once. The folks here have been very, very helpful. They're great. I plan to do business with them again.

Mike P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David J.  |  Overall Experience 
Rating:
5.0

Great! Amazing service. So quick and everyone was very helpful.

ASIA E. 
Rating:
5.0

Customer did not leave a comment.

Zakary T. 
Rating:
4.0

Better attendant

RUBEN R. 
Rating:
5.0

Van was ready when I arrived. Very quick from check in to drive away. When I returned it, also no wait. Pleasant and helpful staff.

STEPHEN D. 
Rating:
5.0

Service was friendly and prompt. Good and hard working folks at this location

JESSE E. 
Rating:
3.0

They will screw you over and overcharge you. Do not use uhaul.

Morgan D. 
Rating:
5.0

I was trying to pick the easiest/ fastest choice and ended up choosing mobile pick up. I didn't understand the mobile pick up process and somehow messed it up. Embarrassingly, I started crying out in the parking lot of frustration. I don't remember the name of the bearded attendant but he was very kind and helped to fix the situation with my husband. If I ever need to rent again, I'll come here.

Jonathan P. 
Rating:
1.0

Received the 26 ft..truck with very low gas and with engine maintenance light on. Was worried all day if the truck would quit on me on the side of the road. Not nice to worry a 70 year man through the whole rental time. You don't ever rent a truck with a maintenance light on. This is the worst thing to do to a customer. They had two other 26 ft. trucks on the lot too.

JERRY WILLIAM C. 
Rating:
5.0

Good service

WILFREDO C. 
Rating:
5.0

The facility is very clean snd secure. The staff were all friendly, knowledgeable, and helpful.

Lauraine J.  |  Overall Experience 
Rating:
5.0

Awesome staff, and very helpful

GHANRAJ D. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD LEE U. 
Rating:
5.0

Everything was easy, the truck was clean and prepped, and we had a good experience. THANKS!

JUDITH S. 
Rating:
5.0

Rented the truck for 24hrs. I drove it a total of 13 miles. I returned the truck 6hrs later and was charged $20.00 for "after hrs" return and for 4 gallons of gas. A smidge under 6 hrs of use and 13 miles driven and being charged for 4 gallons of gas (3+ miles a gallon???) and $20 upcharge for dropping it off 18 hrs early is absolutely UNACCEPTABLE...

Arthur M. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
3.0

Truck was clean but it had a missing front wheel cover, it was leaky which and it had a front end shake while driving at high speeds

R James W. 
Rating:
5.0

I was charged a $15 cleaning fee for a TRAILER that I used to haul a brand new item that was in its original packaging from Home Depot which was cellophane and cardboard. How can Uhaul justify this???

CHRISTIANA LOUIS A. 
Rating:
4.0

Honestly, probably the best U-Haul experience I've had in 25 years. Last minute need for a trailer, reserved it online, staff were incredibly efficient, friendly, and personable at pick-up. When dropping the trailer off, staff was again friendly and efficient. Just an all-around great experience- like you hope they all could be.

MATTHEW O'MAHONE B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH KRISTER J. 
Rating:
5.0

This is the first time I've rented from this location, and it is hands down the best U-Haul rental experience I've ever had. I can't imagine what could be improved.

JAMES MATTHEW E. 
Rating:
5.0

Customer did not leave a comment.

ALEXEI K. 
Rating:
5.0

Customer did not leave a comment.

JOHN EDWARD L. 
Rating:
3.0

Pablo was great to let me know what I should do to drop off after hours. I was originally to drop off way north on Columbia but couldnt find it. The north location was far from where I wanted to drop off on SW Pacific Hwy and when I couldnt find the Columbia location after driving around and around, I called UHaul to let know I would be dropping off on SW Pacific Hwy. All that effort and trauma for what? I called 'customer service' three different times with these issues and the first two reps didnt even submit notes to my file. When I finally got a supervisor upon insistence, she couldnt find any previous notes on my two prior calls. A very negligent and frustrating experience. I wont be using UHaul again. The experience was miserable from pickup to drop-off.

Jon G. 
Rating:
5.0

Customer did not leave a comment.

JACK THOMAS P. 
Rating:
3.0

The storage facilities were well maintained. The issue I have is: I had to pay an extra months worth of storage rent when I got the very few belongings I had which was a tarp and my lock. I had to quarantine due to Covid exposure so I couldn’t gain access to my storage unit the day after my last day to get which I did not know you had to get it prior to payment date. Is there a way I can get a refund?

Chauntai H.  |  Overall Experience 
Rating:
5.0

Larry was incredibly efficient. Drop off took less than a minute and I had the email receipt within 5 mins. Very impressed.

Andrew F. 
Rating:
4.0

I had the truck for 4 hours and it cost me over a $100 not including gas it was outrageous and I will not rent uhaul again.

TABITHA M. 
Rating:
5.0

Return was a little cumbersome but not sure what they can do. They had a lot of equipment being returned. Also didn't pay close enough attention to an extension of my agreement by a day costing me about $10+ mnore dollars than the original rental. Might be worth mentioning to customers as they get the original agreement executed at the shop. Otherwise, this is a fantastic operation and where i rent all of equipment for moving. Owner's care a great deal about their customers. Great service.

WILLIAM G. 
Rating:
5.0

Easy drop off. Employees we nice and helpful.

Kimberly O. 
Rating:
5.0

I've rented here before, and have always been a happy customer.

SANDRA M. 
Rating:
4.0

Customer did not leave a comment.

CALVIN E. 
Rating:
5.0

The staff was so friendly and professional.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
4.0

Customer did not leave a comment.

JILL L. 
Rating:
3.0

My 6x12 box trailer had mix matched tires and expired license tabs.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

TIM W. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

TED WILLIAM S. 
Rating:
5.0

The uhaul was missing the dolly and blankets I had paid for. Other than that, very easy and nice to experience.

BRITTANY O. 
Rating:
4.0

Customer did not leave a comment.

DARYL PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

MARIA LOVICE R. 
Rating:
4.0

Customer did not leave a comment.

Karin P. 
Rating:
5.0

Great check-in - very fast and directed to getting me out quickly Great hook-up. I rented a trailer and the guy put it on quickly and efficiently Great detach - when I returned, the yard guy had me disconnected and out of there quickly, and he checked me in so I didn't even have to go inside. VERY GOOD EXPERIENCE

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

MASSOUD M. 
Rating:
5.0

nothing .. had a great experience

DREW ERIC H. 
Rating:
4.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HOWARD C. 
Rating:
4.0

Customer did not leave a comment.

Peggy N. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

MARK ALLAN S. 
Rating:
3.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Great staff, super helpful and friendly. Highly recommended!!

James W.  |  First Impressions 
Rating:
5.0

Too far to travel to pick up trailer from renters location

NANCY M. 
Rating:
5.0

The folks at SW Portland Uhaul we're fantastic! Very pleased with renting from them an will again!

JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
4.0

There was some confusion early on about whether I could get the trailer for 2 days and at which location I should pick it up, but once I received the final confirmation, all went smoothly and quickly! I would recommend the 6x12 trailer as it has a double set of wheels and feels more stable than the slightly smaller trailer.

Lisa R. 
Rating:
5.0

The return process was fast and easy and incredibly friendly!

Ellen H. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
4.0

Customer did not leave a comment.

Sean G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBBIE L.  |  Overall Experience 
Rating:
4.0

I'm not happy that I was 2 hours past my 48-hour window and got charged for another day. Seems nickel-and-dimey, especially when there were 6 other trailers of the same kind sitting there when I returned.

MICHAEL THOMAS W. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Kirsten S. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S B. 
Rating:
5.0

Customer did not leave a comment.

BROCK C. 
Rating:
1.0

Call your customer before changing the drop or pick up location.

SARAH ELIZABETH M. 
Rating:
4.0

Customer did not leave a comment.

PATRICIO M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Everything was perfect

ELLEN H. 
Rating:
5.0

Customer did not leave a comment.

SARAH JANE D. 
Rating:
4.0

Overall was ok. The trucks AC worked onlyintermittently during the entire trip which was very uncomfortable as the temperature was 90+ degrees during the trip.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

Giulio P. 
Rating:
1.0

I'm trying to get my money back almost a month ago when I tried to pick up a trailer and they didn't have the right one for me and they send me to different location and still charge me for the one I never touch from this place

HECTOR S. 
Rating:
4.0

Driver window did not have knob on raising lowering handle. No other problems.

Judith J. 
Rating:
4.0

Passenger door rattled a fair amount and the knob on the window crank (driver's side) was broken off which made it a little tough to open the window.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

SAGE M. 
Rating:
5.0

Get rid of all the broken down vehicles in the back lot were the customers park. I really liked the pickup truck I rented. Thank you

MICHAEL ALLEN M. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE D. 
Rating:
5.0

Nothing - staff made it easy, were knowledgeable, safe, proficient, and safe.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

KEITH IRVIN A. 
Rating:
5.0

I always rent from this location due to their exceptional customer service

MOHAMAD H M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

RYAN SCOTT J. 
Rating:
5.0

No improvement needed! Love these guys! They always have the equipment that I need, it's always ready to go. I drop it off when I'm done and they email the receipt. Very easy!!

Charyl D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

HANNE R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW MARCUS P. 
Rating:
2.0

When I checked in to pick up my trailer, I asked what happened if I was a little late in returning it in 3 days time. It was 2:20 at the time, and it would be about 2:30 before I could drive away. I was told that I needed to return the trailer before 3:30 to avoid paying for an extra day. I returned the trailer at 3:15 and after disconnecting the trailer was told all is good and no need to go back into the facility to make payment. I got home and looked at the e mail receipt, and it turns out I was charged for 4 days.

HENRY P M. 
Rating:
5.0

Customer did not leave a comment.

TAMMI D.  |  Overall Experience 
Rating:
4.0

Great experience, very helpful staff

Francis H.  |  First Impressions 
Rating:
4.0

staff was friendly, but when I checked in staff stated that the 1 free month was not available due to availability. when I reserved the unit it was available and stated i would not need to pay for it until the first of next month.

Corey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOLYN C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jillian I.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jillian I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chauntai H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TAMMI D.  |  First Impressions 
Rating:
5.0

The employees were all very polite and kind.

Lauraine J.  |  First Impressions 
Rating:
5.0

After keeping my storage unit for almost seven years I was happy to find no dust, damage, or anything happened to all my boxes!

JENNIFER J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WAYNE M.  |  Overall Experience 
Rating:
3.0

The access hours were less than flexible and if I had done my homework, and I acknowledge this is on me, I would have chosen a different 24/7 storage unit. After having to push my moving date back a day to work with the storage unit hours, upon arrival the door was jammed and we were not able to get in. It took about 30 minutes to find a solution and we moved to a unit in a different building. Richard was wonderful and did everything he could, its just really unfortunate that it happened and on a day that was 110 and after feeling inconvenienced already. After a long day I asked to drop the Uhual truck off at the Tigard location, rather than the Beaverton location, and they were very accommodating. I really appreciate their flexibility.

Mikaely Q.  |  First Impressions 
Rating:
5.0

Just had trouble getting the autopay going

Dennis C.  |  Overall Experience 
Rating:
5.0

I had no issues. Staff friendly and knew their job

Dan T.  |  Overall Experience 
Rating:
3.0

Storage options are limited. not enough options. cost too much. over priced.

sean d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
5.0

Thank you for being so helpful

RENAY r.  |  First Impressions 
Rating:
5.0

It was easy and had great customer service

Trevor S.  |  Overall Experience 
Rating:
3.0

Staff was great and have a storage spot is always nice but the concrete outside the buildings is really rough and pocketed which made moving things in and out more difficult then it should be. Stuff was rattling right off the cart. There also a large dip right at the front door that you have to shove or pull hard to get over. Again more stuff falling off the cart. Also its a pain in the But trying to hold the doors open going in and out. The first month free was the reason I chose this uhaul storage facility and I would still do it again despite the incoviences.

kevon B.  |  Overall Experience 
Rating:
1.0

So disappointed with this company. The doors and gates to the storage unit was sometimes just left open. My unit was broken into twice. When I mentioned one of the break-ins to the woman working behind the desk, she was extremely rude and didn’t pass on my break-in to a manager so I had to go back in person. I lost some items very dear to me and the manager suggested that maybe someone I knew might have broken into the unit. Outrageous. I can’t image a worse experience with a storage unit company.

mike j.  |  Overall Experience 
Rating:
1.0

Online it says access hours are until 10pm, we showed up around 3pm began unloading our 26ft Uhaul. At approx 4:20 I went to ask if there was about her unit we could rent at which point I was informed that we would not have access after 5pm. At that point so much of our stuff had been unloaded because we thought we had access until 10pm that we could not have put stuff back in the truck any faster if we had wanted to. The staff was extremely rude. When I commented that the website said access hours were until 10pm staff simply said we don’t make the website. We became locked in, no staff even came to see if were were still down there, we had no way of getting out we had finished literally throwing stuff in our truck at 5:06pm. I would never recommend this store to anyone. The customer service was atrocious.

Jillian I.  |  First Impressions 
Rating:
5.0

Customer service was great

Trevor S.  |  First Impressions 
Rating:
5.0

The temporary access hours are a little inconvenient due to my work schedule, I assume those are COVID related though, so no big deal. I felt like my stuff was safe, and that’s all that really matters to me. The trailer return was quick and easy, and that free month of storage was perfect for my situation; it ultimately was the reason for me choosing uhaul.

Jacob N.  |  Overall Experience 
Rating:
5.0

Storage hours need to be later.and it’s difficult when you get locked in after 7 when no one tells you you will be locked in

MELISSA JOANNE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDITH P A.  |  Overall Experience 
Rating:
5.0

Very simple to rent online and access my unit

Kim R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lauren K.  |  First Impressions 
Rating:
5.0

Pleasure to deal with these people. Mr Hall especially is generous and helpful.

MARTIN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody M.  |  First Impressions 
Rating:
5.0

I moved into unit 108 on 04/22/21 and the employee who took care of me was beyond excellent! I wish I could remember her name, but unfortunately I am terrible with names. Regardless, her customer service, attitude, and service were superb. Not all U-Haul storage locations are created equal, I have used many, and this was the best service I have ever received! I will be going out of my way to use SW Portland U-Haul in the future because of her!

LARRY G.  |  First Impressions 
Rating:
4.0

I originally reserved a 10' x 20' unit. A staff person at the location "un-reserved" the unit and rented it to someone else. Mr. Hall arranged to substitute a 7' x 23' unit, which ended up working out fine. Mr. Hall did an excellent job in this part of the transaction. Other staff members were very courteous and helpful.

R. ERICK J.  |  First Impressions 
Rating:
1.0

I had rented a Uhaul truck to move the remaining items that were in my storage. I ended moving these items that were left in my storage unit by myself, items such as a washer/dryer and Huge wall hanging pictures. I have emphysema causing me to stop several times cause I was having a hard time breathing. By the time I was done securing my belongings in the Uhaul truck it was after hours and I could not get out of the gate. I called the 800 number for Uhaul and got the answering service apparently, they got ahold of the general manager. The general manager told the answering service to tell me he's not going to open the gate and if I called the police to get out I would get it for trespassing. I informed uhaul's answering service that I have emphysema and I don't have an extra inhaler with me and could she try to get ahold of someone to let me. She eventually was able to get ahold of someone who providered her with a gate cade to get out. I would never recommend this business to anyone, not even my worst enemy! ABSOLUTELY THE WORST STORAGE FACILITY!

Deanna P.  |  Overall Experience 
Rating:
4.0

Access to the storage units should be extended later in the evening to 9 PM seven days a week.

Christopher A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laurie P.  |  First Impressions 
Rating:
5.0

Friendly and efficient.

Rosa W.  |  First Impressions 
Rating:
1.0

Rented storage space, was supposed to have 24hr access for the evening. Got there later that night with full truck and help, access denied. Now have truck parked at home for unnecessary extra days

Drew B.  |  First Impressions 
Rating:
4.0

My only negative was that I was charged $40 for keeping the rental truck an hour too long. I wish you had told me that when I turned it in and not just charged my credit card later.

jayne f.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top