Customer did not leave a comment.DANIEL Z.
Customer Reviews for U-Haul Storage of SW Portland
Tigard, OR 97223
(Across from Fred Meyer on 99W)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Patrick S.
The only thing I would have improved was the cabin of the truck smelled like cigarette smoke. Other than that it was a clean truck and overall great experience.Holly Z.
Larry- the owner is a very nice man and had me in and out very quickly. I will definitely use this uhaul facility every time I need a truck or trailer. They also have lots of inventory, so almost always sure to have what I need!RICHARD ALAN F.
I rented a 15ft truck. The online reservation was easy as was the registration and pick up. The staff was friendly and efficient and the vehicle was spotless. I don't take the time to write many reviews, but this place stood out to me. Well done!Michael H.
Rented an appliance dolly. Daily rate was much better than a nearby do-it-yourself hardware chain store.Steven T.
Thank you for being so helpfulRENAY r. | First Impressions
Very nice and professional. So grateful.Carol B.
Stop the false advertising about the price of rentals on the side of the truck. It's a HUGE lie!WILLIAM DAVID W.
Customer did not leave a comment.TREVOR S.
Customer did not leave a comment.OSCAR S.
Customer did not leave a comment.MICHAEL DAVID W.
1) The blankets we paid for were not included. 2) There was $3.95 charged to me for NO reason AND CHARGED TWICE 3) Had to return to the same location which cost us another $100 and that return to same location was NOT made clear when we made the reservations.Bernice F.
Secure the appliance dolly rather than loading it loose.RICHARD P.
Customer did not leave a comment.Laura M.
Customer did not leave a comment.KATHLEEN H.
Customer did not leave a comment.Raymond R.
It was easy and had great customer serviceTrevor S. | Overall Experience
Customer did not leave a comment.BRADFORD DENNIS F.
Tom is always cordial and very helpful, I would say GE is a keeper.RAYMOND R.
Customer did not leave a comment.ROBERT L.
staff members were friendly and very helpful. I felt they went 'above and beyond'. Was very impressed, and relieved, as I was under pressure- moving can be stressful.BRANDY P.
I was told that it was going to be a little more than 100 dollars when I reserved the van then showed up two hours later and the price had doubled to over $200 with no explanation...KENNETH WAYNE T.
Staff was great and have a storage spot is always nice but the concrete outside the buildings is really rough and pocketed which made moving things in and out more difficult then it should be. Stuff was rattling right off the cart. There also a large dip right at the front door that you have to shove or pull hard to get over. Again more stuff falling off the cart. Also its a pain in the But trying to hold the doors open going in and out. The first month free was the reason I chose this uhaul storage facility and I would still do it again despite the incoviences.kevon B. | Overall Experience
Customer did not leave a comment.Michael H.
Customer did not leave a comment.WILLIE M.
Customer did not leave a comment.Jason H.
So disappointed with this company. The doors and gates to the storage unit was sometimes just left open. My unit was broken into twice. When I mentioned one of the break-ins to the woman working behind the desk, she was extremely rude and didn’t pass on my break-in to a manager so I had to go back in person. I lost some items very dear to me and the manager suggested that maybe someone I knew might have broken into the unit. Outrageous. I can’t image a worse experience with a storage unit company.mike j. | Overall Experience
Customer did not leave a comment.Lilia T.
Drug test your associates, and encourage them to not threaten customers with false imprisonment in the storage area.RYNE S.
Keep doing what you're doing.Erik V.
Online it says access hours are until 10pm, we showed up around 3pm began unloading our 26ft Uhaul. At approx 4:20 I went to ask if there was about her unit we could rent at which point I was informed that we would not have access after 5pm. At that point so much of our stuff had been unloaded because we thought we had access until 10pm that we could not have put stuff back in the truck any faster if we had wanted to. The staff was extremely rude. When I commented that the website said access hours were until 10pm staff simply said we don’t make the website. We became locked in, no staff even came to see if were were still down there, we had no way of getting out we had finished literally throwing stuff in our truck at 5:06pm. I would never recommend this store to anyone. The customer service was atrocious.Jillian I. | First Impressions
Nothing. All was good. (Trailer had a bunch of grease/oil in it that I had to wipe clean, but not a big deal.)Marc G.
Customer did not leave a comment.LINDA LEE Z.
Amazing customer service from Richard and crew, we were very impressed with the prompt and professional customer service. In addition, the equipment was top notch and well maintained. Please let Richard and crew know that we appreciated their efforts and Thanks very much, Mary HerdenerMARY H.
Customer did not leave a comment.FLOYD G.
The person who checked me in was extremely knowledgeable and efficient been doing his job. First time I've ever walked into a U-Haul and not been frustrated by how slow it is. Smart quick and on pointROBERT JAMES B.
Customer did not leave a comment.TRACY NICOLE B.
Dillon was professional and provided fantastic customer service getting me checked in and on the road. And the other man that hooked up the trailer was professional and quick. I've used other locations and by far this one is the best.Dana L.
Customer did not leave a comment.DARIN T.
Customer did not leave a comment.DARIN T.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.KATHLEEN ANN S.
busy place -but very helpful and accommodating, due to traffic I was an hour late and they did not charge me, unhooked me promptly and I was on my wayBradley R.
All worked well.DARCEY JEAN E.
Greeted immediately, and served quickly. I reserved online, and checking in and getting the vehicle was very easy. My only complaint was gas was only 3/4 full. They told me that before I left, so no surprises, but it would have been easier to return it full, rather than trying to guess how much to return to 3/4. Who wants to pay for more gas than they used? Returning truck was great. Pull up, get out, and told my receipt would be emailed. Simple.STEPHEN D.
Easy after hours drop off. return was processed first thing in the morningROBERT JAMES B.
Customer did not leave a comment.Ariel V.
Super easy process!Marci J.
Customer did not leave a comment.Deborah N.
Customer did not leave a comment.Debra M.
Customer did not leave a comment.REINIER C.
NothingROMAN PETER K.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.Avi T.
Customer service was greatTrevor S. | First Impressions
Pretty simple drop off procedure. Not much to say.Christopher P.
Customer did not leave a comment.JEFFREY ROYCE C.
Friendly service and not too long in line. Would definitely use again!DAWN T.
Customer did not leave a comment.MICHELLE S.
Customer did not leave a comment.DOUGLAS JAY H.
Customer did not leave a comment.marilyn T.
Customer did not leave a comment.Derrik W.
Was fast and easy to rent exactlyANNETTE B.
Customer did not leave a comment.Tyler B.
Customer did not leave a comment.GENEVIEVE D.
Customer did not leave a comment.Suhaib A.
The temporary access hours are a little inconvenient due to my work schedule, I assume those are COVID related though, so no big deal. I felt like my stuff was safe, and that’s all that really matters to me. The trailer return was quick and easy, and that free month of storage was perfect for my situation; it ultimately was the reason for me choosing uhaul.Jacob N. | Overall Experience
Storage hours need to be later.and it’s difficult when you get locked in after 7 when no one tells you you will be locked inMELISSA JOANNE D. | Overall Experience
Great serviceYU X.
The guy who helped me was great. The app is great too. I hired Honeydo Movers and they were incredible. Great team!!!Justin R.
Customer did not leave a comment.BRIDGET THERESA O.
Customer did not leave a comment.Todd S.
Rental went smoothly. The staff was helpful and friendly. The whole process was quick and easy. 5 stars for sure.MARK K.
When I rented the truck, the employees were friendly and efficient. When I returned my truck the person who "met me" as I entered was a jerk! If this was my first time with Uhaul, it would be my last time. Fortunately I have better experiences with the Uhaul locations in Vancouver. I would NEVER use or recommend this locationRANDY P.
Customer did not leave a comment.BRANDON H.
Customer did not leave a comment.ROBERTA GAIL W.
Customer did not leave a comment.SUE ELLEN S.
The Tigard U-Haul is my choice for the best U-Haul site in town.Steven G.
Customer did not leave a comment.Merrie L.
Customer did not leave a comment.JUDITH P A. | Overall Experience
Customer did not leave a comment.Tom N.
Very simple to rent online and access my unitKim R. | First Impressions
Customer did not leave a comment.BRADLEY H.
The staff were polite and efficient, and the cargo van was tip top.Chris M.
Customer did not leave a comment.MARIA LOVICE R.
Customer did not leave a comment.SUE ANN R.
There was nothing I would change. The personnel were all friendly and helpful. The trailer was perfect for my needs and worked well I will rent this unit again.CHARLES EDWARD L.
Customer did not leave a comment.ANATOLIY LUKICH F.
Customer did not leave a comment.JIMMY EMIL L.
Everything was fine. No surprises.JOSEPH AUGUSTUS A.
A very easy drop offDAVID MARTIN T.
I've rented quite a few uhauls in the last 2 years. You could check records. I usually have my own pads, blankets and handtrucks. I rented 2 sets of blankets. My guys didn't know they had to fold them upon returning the truck. Even though the attendant said it says it clearly in the truck and started to read the contract explaining that. 25.00 to fold them. Please don't refund my money, I will rent from my usual places ahead of time. Ron at Oak Grove and Carl at Clackamas CTC. Thank you...JAHNE RAY C.
Customer did not leave a comment.Lauren K. | First Impressions
Excellen, prompt, responsive serviceROBERTA GAIL W.
Pleasure to deal with these people. Mr Hall especially is generous and helpful.MARTIN L. | First Impressions
The bearings on one of the wheels froze up, stranding us on the freeway for 2.5 hours. It might have happened anyway, but perhaps another level of preventative maintenance might have helped.DAVID JOSEPH S.
In and out in 5 minutes. Thanks for keeping it simple!RABEL ALLON R.
Customer did not leave a comment.CONRAD M.
Thank you so much to Larry and Richard. Service is excellent as always.DENNIS ALBERT E.
Customer did not leave a comment.EDWARD JAMES K.
Customer did not leave a comment.Nolan E.
All employees were courteous and helpfulJUDITH P A.
Very helpful in timely manner...You guys rock thank you!LAWRENCE T.
Customer did not leave a comment.ROB ALLAN B.
Customer did not leave a comment.DAVID MICHAEL S.
Customer did not leave a comment.CRAIG E.
The customer service of your team across the board is terrible, i will not be using the services of any of your trucks ever againPaul E.
I could not get the after hours drop off function to work.BENJAMIN B.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.Jim M.
Customer did not leave a comment.Cody M. | First Impressions
I moved into unit 108 on 04/22/21 and the employee who took care of me was beyond excellent! I wish I could remember her name, but unfortunately I am terrible with names. Regardless, her customer service, attitude, and service were superb. Not all U-Haul storage locations are created equal, I have used many, and this was the best service I have ever received! I will be going out of my way to use SW Portland U-Haul in the future because of her!LARRY G. | First Impressions
I originally reserved a 10' x 20' unit. A staff person at the location "un-reserved" the unit and rented it to someone else. Mr. Hall arranged to substitute a 7' x 23' unit, which ended up working out fine. Mr. Hall did an excellent job in this part of the transaction. Other staff members were very courteous and helpful.R. ERICK J. | First Impressions
I had rented a Uhaul truck to move the remaining items that were in my storage. I ended moving these items that were left in my storage unit by myself, items such as a washer/dryer and Huge wall hanging pictures. I have emphysema causing me to stop several times cause I was having a hard time breathing. By the time I was done securing my belongings in the Uhaul truck it was after hours and I could not get out of the gate. I called the 800 number for Uhaul and got the answering service apparently, they got ahold of the general manager. The general manager told the answering service to tell me he's not going to open the gate and if I called the police to get out I would get it for trespassing. I informed uhaul's answering service that I have emphysema and I don't have an extra inhaler with me and could she try to get ahold of someone to let me. She eventually was able to get ahold of someone who providered her with a gate cade to get out. I would never recommend this business to anyone, not even my worst enemy! ABSOLUTELY THE WORST STORAGE FACILITY!Deanna P. | Overall Experience
Access to the storage units should be extended later in the evening to 9 PM seven days a week.Christopher A. | First Impressions
Customer did not leave a comment.DAVID R. | Overall Experience
Customer did not leave a comment.Nathan B. | Overall Experience
Worst customer service experience I’ve had in years. Moving is already stressful enough and the Tigard uhual location made things much worse.this is what happened: -when given a log in for the gate and a storage locker, it was put under the name “craigger hall” and not my name, I had to get this all fixed which took an extra hour. -the original locker I was given was broken. The door was sagging and the lock wouldn’t align with the holes, so you couldn’t close the door. So I had to completely move out from 307 to 309, which took another extra hour. -when I called to make a hitch appointment I was scheduled for the upcoming Monday. I called that morning to confirm my noon appointment and they said it didn’t exist, so they rescheduled. When I called the day before they still didn’t have it on the calendar, when I looked at my reservation it was for Little Rock, AR, not Tigard Oregon, had to reschedule a 3rd time and this took more time. I asked 3 times that they make sure my storage locker rental would terminate on the 23rd, each time they said no problem, then I get an email 8 days after the 23rd saying to remember to pay for my locker rent on the 8th, meaning it never got canceled. The tigers staff seemed annoyed rather than apologetic. I completely understand why the Tigard location has 2.3 stars on google and assume that rating will continue to plummet. All and all, you guys made life more stressful, your equipment was dirty and broken, and your staff is unhelpful and poorly trained. I will go out of my way to make sure no one ever uses your location.nick l. | Overall Experience
I used uhaul for three dufferent moves! The guys great customer service!!! I didnt get their names but please look on the dates I was in and share with them they are “All Stars” HAPPY HOLIDAYS!! Ingrid RobinsonIngrid R. | Overall Experience
Customer did not leave a comment.kelly B. | Overall Experience
Customer did not leave a comment.ALAN G. | Overall Experience
Customer did not leave a comment.ALAN G. | First Impressions
Everything was great. I did have some issues getting into the building initially but that was resolved. And at the end of my time, I checked with the office staff and closed things out (recorded in the computer) but was charged for an extra month. It took returning to the location because I couldn't get through on the phone. Once there, it was easy to resolve, but having already moved away it was a huge pain.rachel h. | Overall Experience
nothing bad to say. Staff was awesome!dale p. | Overall Experience
Huge stain in the middle of the room, I don't know what it is. Some sort of green substance. Sticky and mildew on the walls. Water leaks into the room. Huge beam in the middle of the room that takes away storage space. Hallway is not maintained and it advertised as climate control unit, not even close. It's so cold in the unit and inside the building I have to wear my winter coat. They supposed heating units are so covered by mold And dirt ,I am not sure when the last time they changed the filters. Filthy and not sanitary.Sarah W. | Online Move In
Customer did not leave a comment.Patricia L. | Overall Experience
Customer did not leave a comment.Nathan B. | First Impressions
Customer did not leave a comment.Karen H. | Online Move In
Customer did not leave a comment.Kirsten S. | Overall Experience
Customer did not leave a comment.thompson c. | Overall Experience
I lost my credit card once and a staff member went above and beyond to help me look for it. He went and looked at cameras, he looked in the store, he looked outside, HE EVEN HELPED ME LOOK IN MY CAR!! If I ever need storage again, I will 100% be coming back!ALEJANDRA R. | Overall Experience
I moved 10 hours to Portland without knowing anything about the area the facility was located at. The U-Haul facility was great, well located, easy in an out and the units were clean. One month free was a huge bonus and I stayed another without feeling a money pinch. Definitely would recommend to anyone looking to store their stuff.Todd N. | Overall Experience
The staff and process was very easy to work with. Being able to easily rent a truck is awesome.Tod C. | Overall Experience
Customer did not leave a comment.William B. | Overall Experience
The free one month storage that comes with a truck rental is awesome! It allows relief from the chaos of moving until order is restored. Thanks!David S. | Overall Experience
Great staff!David S. | First Impressions
Very fast and efficient staffMichael M. | Overall Experience
Customer did not leave a comment.Laurie P. | First Impressions
Thank you for your excellent service!Rebecca W. | First Impressions
Customer did not leave a comment.Cadence W. | First Impressions
Customer did not leave a comment.Becca S. | Overall Experience
Customer did not leave a comment.lee w. | Overall Experience
Thank you to the team...it was a great experience & everything worked out perfectly. We highly recommend you to anyone needing moving & storage services.Ken L. | Overall Experience
Customer did not leave a comment.Becca S. | First Impressions
staff was amazingly friendly & professional, very accommodating & helpful with a host of questions. transaction went extremely smoothly. very efficient operation. looking forward to possible future needsKen L. | First Impressions
Customer did not leave a comment.JAMIE R. | Overall Experience
Friendly and efficient.Rosa W. | First Impressions
Customer did not leave a comment.Jay B. | First Impressions
The facilities were secure and clean and we felt safe storing our belongings at this location. The staff was very accommodating when we realized the storage unit we had reserved was too small and allowed us to change it to a larger unit.Blake S. | Overall Experience
Customer did not leave a comment.Paul P. | Overall Experience
Customer did not leave a comment.Elisa P. | Overall Experience
Customer did not leave a comment.Chris P. | Overall Experience
Customer did not leave a comment.Alfredo S. | Overall Experience
Customer did not leave a comment.Jared H. | First Impressions
Larry is the consument professional and a very nice person. I would definitely recommend this facility to anyone who wants to store or move.Ron W. | Overall Experience
Larry and his team are gr8. Don't know the name of the young lady that helped me yesterday ( she was working the units ..grounds) She couldn't have been more helpful and nice😁 Thanks youEILEEN E. | Overall Experience
Customer did not leave a comment.Alfredo S. | First Impressions
Customer did not leave a comment.tara s. | First Impressions
Customer did not leave a comment.Sager A. | First Impressions
The only problem was the seal on the door. Yes your facility was well maintained but every time I came there were a ton of leaves in my unit:-( Please send my refund ASAP, Thank you!!!! TomTom B. | Overall Experience
Been at this facility for years and have had nothing but excellent experiences. The staff has always gone out of thier way to be helpful, and even if they couldn't be, they have always been kind.KELLY E. | Overall Experience
Horrible management, treated inhumanely by management of this location by being locked in the storage facility until 5 a.m.!!! Go elsewhere! Or get a lawyer... It seems corporate doesn't care either!Casandra L. | Overall Experience
The storage facility was overcrowded with uhuals being stored on both sides of either ends trying to come out of the isles. I could barley get out to be honest. It was ridiculous and needs fixed.crystal g. | First Impressions
They didn't give me my receipt from the uhal rentalJoe L. | Overall Experience
Early phone calls to reserve and all on-site staff were always polite and thorough. Everything was professional and the accommodations were just perfect. Thank you.rosendo r. | Overall Experience
We had a really pleasant and enjoyable experience with the U-HAUL truck rental and U-HAUL storage unit rental we used in the past 2 months! This is a top notch organization all were GREAT to work withDavid G. | Overall Experience
The staff was extremely helpful, the phone conversations good! Our only problem was the constant blockage after hours to the storage driveway and gate by return rental trucks. The 24/7 access is not.David K. | Overall Experience
Everything worked out great for us. Thank you!doug r. | Overall Experience
Despite having several customers at the counter late on a Sunday and troubles with the computers, the people at the counter were polite and patient. We were exhausted -- a long day. They were great!LISA P. | First Impressions
Rented storage space, was supposed to have 24hr access for the evening. Got there later that night with full truck and help, access denied. Now have truck parked at home for unnecessary extra daysDrew B. | First Impressions
Staff was very helpfulRUSSELL B. | Overall Experience
Very helpful and accomodatingPriscilla G. | First Impressions
Need some additional help near 5pm for closing. The team got it all done, but it was stressful near the end of day to get in the storage locker correctly during closing.Teriko M. | First Impressions
It was an overall great experience and they were very helpful and I am glad I chose them to store my things. I had my grandson with me and they engaged him in conversation and made it fun for him too.Phillis T. | First Impressions
Very helpful and easy to work with staff.john c. | First Impressions
This facility was great. Staff were extremely helpful and friendly.Stephen N. | Overall Experience
The computers seem to not show correctly what storage units are available.Alfredo S. | First Impressions
.nancy b. | First Impressions
Check in went smoothly and the staff were quite efficient/helpful.TERI M. | First Impressions
Everything was fineMARGET A. | Overall Experience
Always easy to get into my unit. Friendly staffMARY O. | Overall Experience
Very helpful, knowledgeable and efficient. We were offered a month free storage and the facility are very clean and accessible. Would use them again.Stephanie R. | First Impressions
The truck was available at the time of the reservation and the service was excellent from your personnel.John H. | First Impressions
Everything was great except for the rolling door. I could not roll it up by myself. Had to always make sure I had someone with me to help get it up.Rita W. | Overall Experience
Larry and the other manager were so nice and helpful would come back again if needed. Thank you guysholly n. | Overall Experience
Larry provides organized crime storing stolen property, ignores sexual harassment. moved out 11.29 I have whitness, yet I'm getting emails my storage in going into lein. This is financial fraud.Kristina O. | Overall Experience
The facility was great but your phone and internet services are worthless. Every time we needed help we had to go down to the facility. Once there the service was great. This was very inconvenient .Pat E. | Overall Experience
I will never use any other company to move EVER AGAIN! I will recommend U-Haul to everyone from now on! They've been more than accommodating with our move. And they have really clean bathrooms too!!Darlle B. | First Impressions
Great job and very happy!Andrew R. | Reservation
The unit itself was not well lighted.Patrick H. | Overall Experience
Incredible service.Shawna R. | Reservation
big problem with dropoff location being changed after I received my contract. Not online during trip so didn’t see change of location. Could not change dropoffto uhaul storage that had available unitCarrie T. | Reservation
My only negative was that I was charged $40 for keeping the rental truck an hour too long. I wish you had told me that when I turned it in and not just charged my credit card later.jayne f. | Reservation
Communication was nonexistent. I was told several times I would receive email notifications about the information I requested and never received any of the information I asked for.Sam L. | Overall Experience
horrible all around serviceOwaiss H. | Overall Experience
You can go ahead and contact me for the full story. I will be moving our storage out by the end of the month AND I will be leaving a nasty Yelp review. I'm am absolutely furious by how we were treatedKirsten S. | Overall Experience
When I arrived the evening of my return I was unable to get to the storage unit without squishing myself between cars due to the fact that the gate was blocked and no one came to open it...Owaiss H. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!