Customer Reviews for U-Haul Storage of Tempe Town Lake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Tempe Town Lake

Overall rating:

Judith Z. on

Rating:

I had no issues during the year my things were in storage, the place was clean and the staff was helpful.

Amanda S. on

Rating:

I love U-Haul. The only bummer was there wasn't an office with a person working in it where the storage space was. I had to drive to another office to get clerical things taken care of.

stephen m. on

Rating:

The communication between your call center and actual locations is terrible. Why only 200 words to complain?.. they did not have the unit I reserved available. The lady was rude and unhelpful. Boooooo

Sabrina J. on

Rating:

Eviction even tho I asked for 24 hr unit and this is what I signed up for. I sign up and I'm given no 24 hr access and given incorrect gate access times. I got locked inside gate had to stay inside un

Julia S. on

Rating:

Michaela went above and beyond in helping me secure a unit and gain access!! Thank you for making my move so much easier , very much appreciated !!

Jim F. on

Rating:

We had to wait 50 minutes at the unit until someone showed up the let us in. We were also charged for an extra month even though I notified them we had moved out. Worst storage experience ever!

brandon c. on

Rating:

Mislead on information

CECIL B. on

Rating:

Wonderful service, and it was the end of a long day shortly before closing. I have always been pleased with U--Haul but this service was above and beyond duty. Thank you!

Leonard K. on

Rating:

Very accomodating and helpful...

JULIE D. on

Rating:

The woman that checked me in was amazing! She made everything quick and easy in the middle of a very stressful situation. Many thanks!

Scott S. on

Rating:

Great job

Mary Ann j. on

Rating:

Like the 24 hour access. The manager was very helpful and accommodatin.

Steven S. on

Rating:

the facility is highly occupied and is being run without onsite management. The gate was tampered with and when I called it there was no manager to fix it on site so if I had not fixed it my self

ELLIS M. on

Rating:

It was a very convenient location and easy to access.

Kimberly P. on

Rating:

Ethan wad a great assistant

Jenna C. on

Rating:

easy to access and system entrance and exit worked perfect

Garrett S. on

Rating:

Exactly what a storage unit should be. Stress free, secure and accessible. Friendly, helpful and proactive staff.

Charity T. on

Rating:

Charlene and tell were the best during my rental. The location was perfect.

clinton j. on

Rating:

Movong out was easy and simple. No inconveniences, interactions with staff were quick & painless, and no time-consuming and extraneous forms or paperwork. Uhaul has been great from movein to moveout

Bosede O. on

Rating:

just moved in less than a week. So still looking an observing.

Undrey C. on

Rating:

Dennis was great my account was set up in 5 minutes I was set to go.

Joseph N. on

Rating:

The office staff was Great!!

Philip D. on

Rating:

The staff were great - made everything easy

Beverly Joseph G. on

Rating:

Ethan was amazing to deal with. He went above and beyond to meet my needs. I will use this storage again if I need storage again!

April b. on

Rating:

Immediate service. Easy to use facility. Clean. Thanks.

Colleen C. on

Rating:

CLEAN, FRIENDLY, VERY HELPFUL, HIGHLY RECOMMEND!

Paul C. on

Rating:

Was looking for a reasonable priced Outside storage for my X8 trailer needed easy access Storage in AZ is tight as they are full 95 percent of the time

janna a. on

Rating:

Great place. Easy to get into my storage room.

Andrea I. on

Rating:

I’ve used this storage complex two times before this current reservation. Person on phone was very helpful as well as person at complex. Supplied me with a key fob and access card. Very happy!

Hannah B. on

Rating:

Ethan and his team have been incredibly accommodating. My main debit card is very finicky and they were always prompt to alert me of any issue. They were more gracious with the time they spent with me

Evgeni T. on

Rating:

I didn't use this reservation

Leda H. on

Rating:

Great customer service!!

Laura M. on

Rating:

The Eddya are great people, very friendly and helpful.

Caroline C. on

Rating:

Convenient, easy to set up auto payment, easy to check out of unit. Great overall experience.

Benet R. on

Rating:

Staff went above and beyond to help accommodate my move and needs

DON G. on

Rating:

Ethan was very easy to work with and runs a great facility.

Jennifer e. on

Rating:

Great experience from beginning to end. Definitely would use this facility again for storage or rentals.

Cherissa R. on

Rating:

Easy to access my things, went at night to drop my stuff and felt completely safe. Clean and well kept. Friendly qnd helpfull!!!!

Joey L. on

Rating:

Great

Domineque D. on

Rating:

They gave me wrong addesses, I was lost in a new city, no help on the phone due to long waits and multiple transfers. I will avoid uhaul my next move. Too pricey to be like this.

PAMELA B. on

Rating:

They we wonderful and made me feel like there are people in the world that are still good!!!

Kristin H. on

Rating:

Convenient and easily accessible

Zach Z. on

Rating:

Ethan is very helpful and a good Uhaul employee.

BECKY C. on

Rating:

staff was always so great and friendly and i was so happy to have rented here for 3 years. easy to access, they are all about safety and customer service!! highly recommend!

Michael F. on

Rating:

Smooth experience

DAVID W. on

Rating:

We rented a unit at this facility for over 15 years. that speaks to the trust we had in management and the comfort we felt in storing our belongings there.

ERICH B. on

Rating:

Great place to store your stuff. Very well managed.

Patricia B. on

Rating:

Ethan and Jerry were always there for questions and assistance; friendly and helpful, good people! I always enjoyed chatting with them when I was on the property. Will miss them!

mariealice K. on

Rating:

Very friendly and very efficient staff. Always extremely helpful. It is a very well operated storage. I highly recommend it.

DOUG N. on

Rating:

Great service and nice facility

Alex S. on

Rating:

Jerri and Ethan were helpful and accommodating when I had a special request. They were a refreshing change of pace from my experiences with every other branch I’ve been to in the last 60 days.

Maurice B. on

Rating:

People are great, friendly and helpful. greT Place.

Corinne B. on

Rating:

Thank you Mr. Ethan Eddy for your support and assistance with my son's storage needs. I appreciate your professional efficiency and assistance and confirming correct payment. ~Corinne and Sean B

GREGG H. on

Rating:

none