Customer Reviews for U-Haul of Milpitas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Milpitas

Overall rating:

Reviews without text are currently hidden. Show them

Raj M. on

Rating:

Customer did not leave a comment.

DONALD K. on

Rating:

Customer did not leave a comment.

Dustin L. on

Rating:

Customer did not leave a comment.

xiaosong s. on

Rating:

Very friendly and helpful staffs. 5 star on the service

Steven d. on

Rating:

Customer did not leave a comment.

Avinash P. on

Rating:

Good service.

srinivas m. on

Rating:

The person who took us at the counter helped us tremendously. My only observation that could need improvement is that employees in general seemed to be in their own zone and not noticing that someone was smiling at them. Overall, an awesome experience!

Mark N. on

Rating:

Amazing service. No issues

Lemuel or Myra S. on

Rating:

Customer did not leave a comment.

Sebastian V. on

Rating:

Customer did not leave a comment.

Joseph D. on

Rating:

Customer did not leave a comment.

Richard G. on

Rating:

Customer did not leave a comment.

vandana p. on

Rating:

Excellent service and very friendly staff.

anthony c. on

Rating:

Great customer service by phone and in person.

PETER H. on

Rating:

Truck was well used. Nothing wrong with it but not great. Steering was wobbly and driver's seat was very difficult to adjust. It is all about two things: service and equipment. Service was fine. Equipment could have been a little better.

Yuping H. on

Rating:

Customer did not leave a comment.

JIM C. on

Rating:

Customer did not leave a comment.

ORANUJ J. on

Rating:

Customer did not leave a comment.

Robert N. on

Rating:

Not a whole lot, they were kind, respectful and efficient ??

Todd H. on

Rating:

Customer did not leave a comment.

Rebecca O. on

Rating:

More workers at the location.

RAYMOND C. on

Rating:

Customer did not leave a comment.

Tien R. on

Rating:

Very annoyed that initial estimate did not include credit use fee

Brian H. on

Rating:

Staff was very helpful and professional. It all felt very modern and was a very easy process. Glad to have uhaul around to make moving so much easier.

Navanitha Rao A. on

Rating:

Customer did not leave a comment.

Saeed S. on

Rating:

Unfortunately this location did not provide me a 9' cargo van, per my online confirmation. Sb from this location contacted me a day prior to my reservation date, and confirmed my pickup location, drop off location and 9' cargo van. However, on the day of reservation they provide me with a 10' truck, declaring to me that they can not give away a 9' cargo van. When I looked into my account I observed that the order has been changed to 10' truck without coordinating with me. This is a complete example of dishonesty. I kept telling them that due to the clearance limitations of my apartment, my moving process would be so difficult with this truck and only a 9' cargo van works for me. I was told that I can contact the customer service and talk with them. I will definitely neither use Uhaul service again nor recommend it to a friend. I expect to be compensated for this.

Nithin S. on

Rating:

Customer did not leave a comment.

Kwang C. on

Rating:

Customer did not leave a comment.

Vittal K. on

Rating:

Customer did not leave a comment.

Sushilkumar S. on

Rating:

The truck did not have ramp it would be great if it has a ramp

Dennis C. on

Rating:

Great experience. Everyone was very professional and renting the truck was super easy. I would definitely recommend this location to anyone.

gary b. on

Rating:

Trailer wheels were all muddy!

Chris C. on

Rating:

Customer did not leave a comment.

Reza K. on

Rating:

Customer did not leave a comment.

TAI P. on

Rating:

too expensive, $1.59 a mile is way too much.

Dimuthu G. on

Rating:

The person who took my truck charged me unfair fees. When I got the truck, sale person person told me to return the truck before the store is open. I returned the truck before the store is open. But the person who returned the truck (not the same sale person) charged me to two day unfairly. I want my money back.

Anthony H. on

Rating:

Customer did not leave a comment.

Ray B. on

Rating:

Customer did not leave a comment.

Jonathan A. on

Rating:

Customer did not leave a comment.

Jeevan S. on

Rating:

Customer did not leave a comment.

LARRY H. on

Rating:

Customer did not leave a comment.

DENNIS P. on

Rating:

Fast and convenient

Brad R. on

Rating:

Customer did not leave a comment.

Mang D. on

Rating:

Customer did not leave a comment.

Vignesh R. on

Rating:

Customer did not leave a comment.

Drew M. on

Rating:

helpfull and very nice staff.

Julie R. on

Rating:

Customer did not leave a comment.

Jacinto N. on

Rating:

Customer did not leave a comment.

CELINA G. on

Rating:

The people there were super friendly ND very helpful.

Jason H. on

Rating:

Customer did not leave a comment.

Randall D. on

Rating:

Overall a positive experience - both times I was there it had just gotten busy, but the checkout and return process was done without a problem and efficiently.

Shijun L. on

Rating:

Good!

Raymundo G. on

Rating:

Fast, Excellent and Professional Service. Thank you.

Murali Krishna P. on

Rating:

Customer did not leave a comment.

Jing Bo Y. on

Rating:

Customer did not leave a comment.

Donnalyn S. on

Rating:

Customer service was great, both gentlemen who helped me were great.

Danny D. on

Rating:

Customer did not leave a comment.

Joseph T. on

Rating:

Customer did not leave a comment.

Elizabeth R. on

Rating:

Customer did not leave a comment.

Diana B. on

Rating:

Customer did not leave a comment.

Scott K. on

Rating:

Customer did not leave a comment.

Nikhil B. on

Rating:

Wait times can be improved

Carolyn G. on

Rating:

The team was great from pick-up to drop off. :)

jason t. on

Rating:

Customer did not leave a comment.

Christoph H. on

Rating:

Customer did not leave a comment.

Christoph H. on

Rating:

Customer did not leave a comment.

Yucheng X. on

Rating:

Very good service.

on n. on

Rating:

Customer did not leave a comment.

prashant v. on

Rating:

Great experience

WALDO D. on

Rating:

Customer did not leave a comment.

Jay h. on

Rating:

Staff was very helpful. Pick-up and Drop off was very efficient.

Arsalan L. on

Rating:

Customer did not leave a comment.

Willie L. on

Rating:

More help at check in

Mary Q. on

Rating:

Customer did not leave a comment.

Greg A. on

Rating:

Customer did not leave a comment.

Bonato G. on

Rating:

Personal service is great..friendly staff...accomodating...answers all inquiry very well..good equipment

Charles A. on

Rating:

When making reservations via the website for one-way rental...the reservation may not be accurate for pick up. Do not rely on the information and call 24hrs in advance to be sure where the pick up is scheduled. It may not be as expected.

Franklin F. on

Rating:

Cleaning vehicle exterior would be better

juan a. on

Rating:

Thanks to sal aviles , excellent experience ?

ALEX A. on

Rating:

Customer did not leave a comment.

vannesa c. on

Rating:

Everyone at the Milpitas Uhaul location was so friendly and was very helpful. They were having some computer/technical issues, but handled the pressure and stress very well! I was very impressed with how apologetic and calm they were with some disgruntled customers. Overall, I will be coming back for their service! Thank you! Vanessa

dinesh k. on

Rating:

I did not receive the remaining amount back. I was just looking to my amount and then money is not credited back. It is going to waste my time to calla nd talk to you folks.

Kathleen K. on

Rating:

The equipment was faulty, however, U-Haul provided excellent service to assist in remedying the situation.

Terry H. on

Rating:

very nice man helped us.

JEFF D. on

Rating:

Was great.

MAXIM S. on

Rating:

Customer did not leave a comment.

DERRICK K. on

Rating:

Horrible experience. Have rented from u-haul for years. Will never use the service again.

Carol D. on

Rating:

Customer did not leave a comment.

Stephanie G. on

Rating:

Customer did not leave a comment.

Venkata N. on

Rating:

Can you put backup camera for the vehicles ? The vehicles are big and it would be difficult to check out for passengers and objects on backside.

diwakar m on

Rating:

amazing staff, specially dan. he helped me find a truck even though i did not have reservation. thanks guys

Matthew S on

Rating:

All U-Haul employees I interacted with were efficient and the whole process felt very streamlined.

DEBBIE M on

Rating:

Thank you to Dave and Shawn

RICHARD L on

Rating:

The San Jose location is not secured. The manager threaten to ship after just a day of loading but the location is not secured.

ROSEL W on

Rating:

Mr. Dave helped me .. went out of his way to teach me connect and disconnect the tow hitch from the trailer.. even accompanied my to my apartment and showed me how to use the equipment.

ROBERT L on

Rating:

Everything went smoothly with the exception of the drop off. The employees could not give me a receipt which both wasted time and made me nervous about leaving my belongings with them.

PAM S on

Rating:

No calls for delivery info. Told it would be there between 12-2pm. Showed at 3 without the 2 dozen blankets that I ordered. The brackets had been ripped off so there was no way to lock it. Big hassle!