Customer Reviews for U-Haul of Milpitas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Milpitas

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Lawrence M. on

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Horrible customer service

Phil H. on

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Only complaint about the truck is the individual before me did not fill the truck back up with gas. Well below 3/4's. I put over 13 gallons in it 10 minutes after I rented it. Also, the smell from the cigarettes was a bit nasty.

NARDO N. on

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SUJEETH U. on

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Increase customer parking space.

LISA L. on

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ARTURO G. on

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DAVID S. on

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PATRICIA O. on

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But I would tell them not to go through Customer Service! To go direct

Don O. on

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Checked us in quickly, no issues and we were on our way. Would do business with them again without shopping around.

Joyce C. on

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DEBRA M. on

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OSCAR M. on

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David B. on

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The mileage charges on all of the trucks definitely appears to be rather exorbitant... which makes the advertised rental rates for the trucks quite misleading overall. Also, every single item beyond the truck itself is ultimately listed as an additional charge with clearly unreasonable fees for service charges, etc.

DAVID B. on

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The mileage charges on all of the trucks definitely appears to be rather exorbitant... which makes the advertised rental rates for the trucks quite misleading overall. Also, every single item beyond the truck itself is ultimately listed as an additional charge with clearly unreasonable fees for service charges, etc.

RODNEY LEE D. on

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Todd S. on

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Have two lines, one for customers that have already reserved and paid online and another one for those who are there and have no idea what they are doing and have questions, etc.

NIEL JUN T. on

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Paul H. on

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Pranesh R. on

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Very good experience. Hassle free. Neat.

CHANDAN M. on

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Overall a really good experience. No surprises in the end. Very professional.

farah b. on

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Shanshan G. on

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James K. on

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Chung Ta K. on

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Franklin F. on

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Vehicle was very dirty, especially exterior.

jimmy y. on

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Good service with knowledged guys

Geraldine S. on

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Santosh G. on

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Called the day before regarding my reservation, was told a completely different set of policies and rates. Will not be coming here again.

Raghavendra K. on

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Sharon M. on

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The customer service there is awesome. Friendly, to the point, and very good with advice on saving money for other things I wanted to rent. I would have all of my friends come here.

Ann M. on

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UHaul is usually an experience of disinterested, surly providers. Milpitas U-Haul has completely altered my perception. ALL of the staff were pleasant, welcoming, fantastically efficient, and responsive to my time crunch. The location is clean, the vehicle was ready to go, and they even sent me an email invoice. For any kind of move, USE THIS LOCATION! I cannot give these guys enough praise or my heartfelt thank you.

HASAN F. on

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9 miles of use of GM new (15 miles) van, burned 2.5 gallons. It did not make sense to me and UHAUL worker. No refund.

Alex G. on

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Good location and service

VIVEK S. on

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The person who issued me the truck could be more helpful. I didnt know which size (in exact feet) truck I needed and asked him to look my profile since I rented a truck just last week. I said I need the same size. He said go out and see which one do you need. I asked him again, can u look up from my profile which one did I use last week, but he said you need to go out and find out. Also, he never bothered to go over the damage with me. He said "we know where the damage is". Thats very poor customer service. The experience last week was superb though. The guy was super helpful.

Nikhil S. on

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Totally loved how smooth the drop-off was.

Tony N. on

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Mike S. on

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Jeff S. on

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The people working the counter were helpful and courteous. In particular, the gentleman that hitched the trailer was pleasant and thorough.

Brian M. on

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This place has the best customer service.

shanmugaprabhu m. on

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more space for return vehicle, kind of tag (which mentions return vehicle). To avoid pathway on road.

Adam W. on

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AUBREYY D. on

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WILLIAM F. on

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Dustin B. on

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Easy to check in, easy to return.

Travis S. on

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Gerry B. on

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Online early check-in is a huge time saver. I was ready to go in under 5 minutes.

Michelle M. on

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The guy that helped us was named Pete. He was very helpful snd friendly!

DUNG L. on

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DAVID S. on

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It is a warm felling to be greeted by name with a courteous staff always ready to help. A true reflection of the manager. David Sisto Purity Systems, Inc.

Rene P. on

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fengming g. on

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LOUIS S. on

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Everyone at this location was very friendly and helpful. Everything was explained in great detail. Thank you and I will recommend this location.

Cathy G. on

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Fast friendly service. Everything was ready to go, my lease was explained and my responsibilities. I highly recommend this U-Haul location

KALYAN K. on

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Paulo J. on

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Great Customer service!! No improvement needed :)

janine m. on

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gaurang j d. on

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Communication with the customer is clear and excellent. My experience of moving using U-Haul was very comfortable because of excellent customer support. Sincerely Gaurang Dave

Marina K. on

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Keon V. on

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Rhea C. on

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JOHN K. on

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my rental had less than 1/4 tank of gas in it when I picked it up. I told the agent that I needed to go 70-80 miles. he said it had at least 10 gallons of gas and that the truck got 12-15 miles/gallon. my trip used 71 miles, and I had to add gas after about 55 miles. this was very inconvenient. when I returned the truck, I told the person that I was dissatisfied with having to fill-up midway... he shrugged, and gave me a look that screamed " sorry, but I don't give a shit". weak customer service on each of my interactions with employees really irked me. probably will look for another source for truck rentals in the future.

JOSEPH G. on

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WILLIAM E. on

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patricia m. on

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1. I was called the Morning of my reservation to be told the truck I reserved was not available. Which caused an inconvenience. They offered me a cargo van which was not what I reserved. The van was not cleaned and had a horrible odor in the cab. It was terrible to drive/move with that bad odor.

Berry K. on

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rachel g. on

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All the young service Reps were super nice and helpful!

Sidney C. on

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maxamillian v. on

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Jason C. on

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Jing Z. on

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Allan C. on

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Lalit K. on

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Christian M. on

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Michael M. on

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Brandon L. on

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This was my first experience renting a U-Haul and I could not be more pleased. I was greeted happily by Glenn Jones and he answered every question that I had very professionally. I had booked a truck online, which stream-lined the processed, but Mr. Jones was invaluable to my experience, with his professionalism and welcoming demeanor. The entire process was quick and easy, which made my moving experience much less stressful. I am sure that future customers will have a great experience as well if they visit this location.

lionel m. on

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Thank friendly staff

Ruben D. on

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ken v. on

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JUAN B. on

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Janice B. on

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Great service, quick, easy, good vehicle. Return was super fast and easy. My only comment is that the time frame covered in the rental is not clear. It should be clearly stated that the rental covers 24 hours.

SERGIO D. on

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I was 30 minutes late they charge me another day

Ruben H. on

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Have your employees advise customer of the options they have. Rather then assume and give then something they didn't ask for. I rented a 6x12 open trailer and I got that but the sign says 29.95 and I get my receipt and it says 38. How is that. Then the guy disconnecting it says oh the ramp is more. Well that's great cause I never asked for that ramp but was sold the more expensive one. It's the principle not the 5 bucks. I hate shitty customer service.

HUNGEN L. on

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Peter L. on

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Very helpful. My original reservation was at a different location that help me identify what I really needed and directed me to this location.

deloras m. on

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edlen s. on

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Very prompt customer service. I like it.

Rohith V. on

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Joy D. on

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Great place to rent a truck or van. My only complaint is that the spaces in the parking lot are really close together. Other than that, great service.

Jessica C. on

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Express drop off was good

Michael C. on

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PEGGY P. on

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The person at the counter was polite and good at his job. The rental was easy and the return was easier.

kyle l. on

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Bruce T. on

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you should invest in trucks with rear view camera since this becoming more common now. People who drive U-Haul vehicles are not use to the large size and may be cause for a lot of accidents. $1/mile charge seems steep as well.

Javier C. on

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Louise F. on

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The service personnel was exceptional. Very nice and professional. Unfortunately the trailer was wired incorrectly and caused a fuse to blow on our explorer. We were told it must be our car so when we returned later the truck we had identified that it was infact the trailer. This incurred a cost of $190 at the Ford dealer to have our explorer diagnosed and fixed. We later had to take the broken trailer from Milpitas to Campbell location to swap out the trailer as an "emergency swap" in order to make our travel plans. If everything would have been corrected and we would have be recognized for the impact to our own vehicle, then this would have rated much higher.

Andrew Y. on

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James C. on

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Kevin G. on

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WALTER H. on

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GORDON G. on

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Dirty windshield.

Austin F. on

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Signed up for 5'x8' trailer to drive to AZ gave us 8'x12' and bent. Way bigger then I asked for and a safety hazard. Horrible service and equipment.

Kyle J. on

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Nothing, the service was perfect and I really liked the customer support from Glenn

Douglas L. on

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Norman W. on

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Samir S. on

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Quick and friendly, he answered all the questions I had. Thanks

Angus G. on

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Jackie W. on

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The person who helped us was awesome

Balaji T. on

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Siarhei K. on

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Christopher M. on

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ANTHONY F. on

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I use haul a lot check my record through uhaul lwill not use uhaul any more if the continue use high mileage prices at 1.59 a mile

omprakash s. on

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Good Service.

JUAN J. on

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DONGSHENG Z. on

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In general very fast and professional. Not very clean on seat.

Sherri L. on

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Outstanding customer service! Great job by all.

Stephen P. on

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Nikko Charlson H. on

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A+ all around.

Angelita M. on

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DELILAH C. on

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It was super quick and easy to get a van from you guys, thank you for your help.

SHYAM SUNDER S. on

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SAEED S. on

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Very professional and friendly customer service.

Katherine H. on

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truong d. on

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Very good service!

Jack L. on

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It was great.

MARC M. on

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Sale Rep told me that I have a 3 hour grace period from the time I return my rental so that i didnt have to rush and only be charge for 1 day. But i was charge for 2 days and manager told me it was only 30min grace period. So there needs to be more training on the staff to make sure that everyone is on the same page on what they communicate to the customer. I was charge an extra $100 but couldnt give me a refund because our conversation was not recorded. This is my first review of any service/product that i've purchase so that tells how unhappy i am.

Adrain g. on

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if the trucks where rented out with a full tank of gas. so we can return it the same way.. ( would be exellent ) my opinion??

Huei C. on

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Excellent service!!

Xiao H. on

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HAOYU C. on

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Shivarajkumar S P. on

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iram H. on

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Avid F. on

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Great People and very good service. Thank you

Paul S. on

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The lot needs to be repaved.

Snehal M. on

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Kuai Y. on

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anthony m. on

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Very easy to reserve! Easy pick-up and return services. Clean vehicles and low prices! Will definitely go back when I need to rent for hualing.

Erick M. on

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Keep up the good work

David S. on

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Shankar Ram M. on

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Uhaul representative helped me a lot! Thanks.

Eric S. on

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Check the signal lights. Back right tail light was out.

Bharat L. on

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Great service from start to finish

kelvin s. on

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michelle d. on

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Dianna H. on

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Daniel S. on

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The representatives were very friendly and helpful!

Aaron A. on

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Only problem we had was that the key to the uhaul did NOT unlock the driver side door and after spending a lot of time on the passenger door we were able to get the door open. This caused a delay in returning the truck to the San Jose location.

William K. on

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Eileen H. on

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*** Special thanks to Kevin Nguyen for his knowledge, recommendations and patience.*** All the staff who helped me were very patient, helping me make decisions and putting aside items for me to pick up later. On both ends of the transaction, returns and purchases went very smoothly.

Miriam V. on

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Jeffrey B. on

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Wanda W. on

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There should be some designation for smoking and non smoking vehicles. Mine reeked of smoke, but because I only had it a few hours, I didn't want to be difficult. I had to drive with the windows down the whole time because of the smell. Customer service was great though

Balasubramanian P. on

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Virginia Y. on

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Prompt, efficient, and friendly!

Chris H. on

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I've had so much drama with this and am extremely disappointed and upset.I made a specific reservation months in advance to have this work out not only did I not get the truck I reserved way ahead of time to be picked up Friday and brought back Saturday . A 26" foot truc to be exact. It got changed to Saturday. Then had me pick up a "17 foot truck in milpitas and a 6x12 trailer in the middle of San Jose .... Then to top it off It wasn't big enough due to having to move a 4 bedroom house. I loaded up and what do you know not enough room. Had to go all the way to Manteca unload and then go all the way back to San Jose to load AGIAN .... what didn't fit the first time. I spent so much more in gas to cover the trips and having to go out of my in so many ways. Not to mention I went over my allotted miles due to having to make 2 trips and still return all the equipment we rented. Then this lady Teri Teague in traffic div in fremont said into a phone on a recorded conversation that she hates this guy (meaning me) into the phone.She single handly rearranged my whole schedule this was a complete mess. She got an attitude with me over the phone because I had questions. Then to make matters worse the 2 uhaul places i went to both said they had 26' trucks but were reserved! I reserved months in advance and I get treated like this? I'm sorry but 50% of the bill is hardly acceptable. I called to formally complain about how Teri talked to me and was messing up my plans and then I get transferred from customer service to the lady I specifically said was messing everything up! I am completely frustrated.

Bryant C. on

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DVID O. on

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Hello. Just taking the time to be courteous when explaining the fees involved in the rental would be nice. It had been awhile since I rented with U-haul and it seemed some things were different. The associate that helped did not seem interested in discussing my thoughts and abruptly reviewed the contract so that he could get me out of the office quickly. It makes me feel it may be time to look at other rental companies. That is unfortunate since I have used U-haul for 30 years now. Thank you. David

Jean M. on

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Can't think of anything that would have made our experience better, for it was fabulous, and your personnel were exceptional in helping us out.

diwakar m on

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amazing staff, specially dan. he helped me find a truck even though i did not have reservation. thanks guys

Matthew S on

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All U-Haul employees I interacted with were efficient and the whole process felt very streamlined.

DEBBIE M on

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Thank you to Dave and Shawn

RICHARD L on

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The San Jose location is not secured. The manager threaten to ship after just a day of loading but the location is not secured.

ROSEL W on

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Mr. Dave helped me .. went out of his way to teach me connect and disconnect the tow hitch from the trailer.. even accompanied my to my apartment and showed me how to use the equipment.

ROBERT L on

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Everything went smoothly with the exception of the drop off. The employees could not give me a receipt which both wasted time and made me nervous about leaving my belongings with them.

PAM S on

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No calls for delivery info. Told it would be there between 12-2pm. Showed at 3 without the 2 dozen blankets that I ordered. The brackets had been ripped off so there was no way to lock it. Big hassle!