Customer Reviews for U-Haul of Milpitas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Milpitas

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gabe v. on

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Emmanuel C. on

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First time renting a truck. Everybody was very friendly and helpful. Explained all the necessary things and made sure we read all the rules from the contract before letting us Initail and signed our contract. I would recommend this place for renting. All i can say is, they’re very professional. Thank you.

greg c. on

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Anselmo R. on

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Owen W. on

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Improve website. When I reserved the truck, I also wanted to buy sofa covers. Online, it showed that this location was out of them, so I actually had to pick them up at a different location. However, on the day I picked up the truck, they were on display inside.

Jon M. on

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AMANDA T. on

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When I returned your truck I was told I would receive a credit but was never emailed a receipt as promised or refund. The people when I picked it up were nice but when I returned it he was not so nice.

Davis N. on

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The website based check in was amazing. I loved how easy and smooth the process was. Great move from your IT team

Yixuan D. on

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gregory J. on

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joe k. on

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Richard D. on

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We reserved a uhaul truck in Sunnyvale..They said problem..Then we got an email telling us there is no truck there..So they told us it's in Santa Clara...Then they called and told us it's in Milpitas...and we paid in full at the time of reservation...We are already stressed out by our move and then we can't rely on our reservation. We moved our parents and they are in their 80's.

Darrell L. on

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Maria S. on

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Prentice S. on

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Roger M. on

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Marwan C. on

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Don I. on

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william c. on

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Jody g. on

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JUDY M. on

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Great customer service!

tim s. on

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JOHN B. on

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They required a credit card and would not accept a debit card??!! I had to go to a local WF bank to get cash as all I use is my debit card. Then when I came back I was told that there would be added tax and insurance?!!! Fortunately I had an extra $200 in cash to pay for this. Online I used my card to secure the truck for $915. It cost me $1102 at the truck counter. FUCKING RIPOFF!!!

LEO J. on

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awesome

Amber T. on

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anne o. on

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EDMUND H. on

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Juan L. on

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Steve C. on

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Sabino V. on

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Keep it up

James Gilbert A. on

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suzanne b. on

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richard m. on

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The people where friendly and helpful good job guys.

Duane L. on

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Gasoline fumes detected when driving. Gasoline poured out onto the ground creating explosion/fire hazard at the service station during refueling. Rental agent reported that spillage was caused by severed fuel inlet hose.

Ahmed A. on

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Ron C. on

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Grace B. on

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The service was great. No complaints about customer services. However I was told twice to bring it back clean (sweep inside before returning) so I assumed it was given to me clean. Packed boxes and some light color furniture not thinking I’d need to wrap it to save it from dust in the U haul... I was wrong and saw huge dust spots on light color chairs, bottom of boxes. Other than the U haul being dusty the rental was easy and helpful.

Jorge S. on

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Angie C. on

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MOHAMED D. on

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MUNEER N. on

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Awesome

kevin y. on

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service rep was awesome in helping to install the car transport!

Alexander A. on

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Agent, Javier, at the drop off station of Uhaul Milpitas was rude and unprofessional. When i pulled in, there were two rentals ahead of me. I did not intend to block the entrance, so I parallel parked the van. Javier asked me to back up and return the vehicle at the end of the line. I explained to him I did not want to block the entrance but he insisted. Then when he was walking down to the rental truck, he was calling me with his fingers to approach him. As an employee, he should approach the customer and not call them with hand gestures.

Filippo G. on

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Small parking, our car was stuck by other van parked savagely

Jim L. on

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Could not have been easier

Eran H. on

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Quick easy in and out. No issues.

David D. on

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Location is fine. What's not fine is the extra miles charge when I paid $40 to add a day but got ZERO miles added. Was $350 not enough to pay for a few days rental? I will rent from another company next time.

Armando M. on

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Make trucks are in good working condition

BRIAN E. on

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this location has always gone above to be of help

Michelle L. on

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CHAN P. on

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Thanks for kindness and fast processing.

omkar p. on

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Jordan O. on

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Neal O. on

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Check in was rather slow due to slow computer processing. In addition, the staff was complaining that the "reservation" system had reserved more vans than the location had (6 reservations for 2 vans).

gabe v. on

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Drives just like a tractor and stops just like one, but overall it was good.

James L. on

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Ajit S. on

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Mario P. on

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Louis C. on

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jackie F. on

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Bill H. on

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Wei W. on

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Jose F. on

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Tony D. on

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More customer service staff needed. Very long line with only one person. Customers were directed to go online to register and check out rental. The online system is not user friendly. I arrived at the location @ 9:30 am and checked out the truck @ 11:00 am. It qas a bad experience.

robert l. on

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Sonia Reddy K. on

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Yogesh K. on

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Make sure to get proper meter reading. I have made trip meter 0 before starting which came 14 miles when returned, but due to wrong meter reading taken, my miles usage was counted 23 miles and I had to pay more. I haven't had picture of miles meter reading before start so was not in position to prove my point. It was bad experience.

Andy C. on

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Elizabeth L. on

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Ravindra N. on

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Alan A. on

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The truck that was given to me had really bad alignment kinda made moving a little scary

JULIAN T. on

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There should be a bathroom available to customers. If the existing one is out of service, repair it.

Raynesha U. on

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Alan L. on

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PETE N. on

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Julie R. on

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Jesse L. on

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Ngoc N. on

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Ariel P. on

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Barbara M. on

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I could not be more pleased with the vehicle and the excellent customer service I received while picking up the van and dropping it off. It made a very unpleasant move quite wonderful. Tgank you so much!

afsar k. on

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Tony M. on

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Location closer to home would have been preferred.

Bongsoo S. on

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I returned on the same day but got charged for 2days

Roderick M. on

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HUMBERTO III G. on

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jose t. on

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Need more personal take me 30 minutes to get my truck

viswanathan c. on

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Ernest E. on

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The guy at the counter did an excellent job. Even the guy on the lot did an excellent job.

Peter N. on

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Really, everything went as well as I could expect.

Sajjad A. on

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Very fast service

Leland H. on

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JIE H. on

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Shujun Z. on

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david v. on

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Edward Y. on

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Ronald M. on

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Rosalinda N. on

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Great customer service from beginning to end.

Steve S. on

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Andrew M. on

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Nadine L. on

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The vehicle smelled a little mildew

Philip A. on

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Jose R. on

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ADEBOLA A. on

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Paul C. on

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Excellent overall! Thanks.

Daniel L. on

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Grewen P. on

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Brandon S. on

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Srikanth V. on

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lora f. on

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Friendly staff, easy hook up, convenient location, fair pricing for rentals.

JILLANA H. on

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Emeliza P. on

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Great experience all around.

HENRY H. on

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Veena N. on

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Gary P. on

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Glen was quick to get us checked in at 4:56 pm on a Sunday, four minutes to closing. We only took the truck for 3 hours at a daily rate, wish U-Haul would have hourly rates instead of daily rates or even 1/2 days........

Virginia N. on

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Rajashekar Reddy B. on

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u-haul front desk people were explaining everything clearly. that's helps me to understand good even though this is my first u-haul experience in Bay area.

Daniel L. on

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Hardev K. on

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SANDRO R. on

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Darrell E. on

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DEBRA G. on

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Great over all experience!! Staff was very friendly and helpful!

Reginald D. on

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Iain M. on

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Alexander A. on

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When I dropped off the truck (it was ~70k miles on it) the employee came out and inspected the truck. He came back in and asked me out as he found a few noticeable marks on the side of the roof. Based on his tone, he sounds like he was pointing at me for causing the scratches. What he should have done is looked at the history notes of the car rather than lecturing me as a customer. As noted above, the truck is old and already had 70k miles on it. In addition, he claimed that the SafeMove covers bumper to bumper except the side of the roof. WOW, i was speechless.

jESUS A. on

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Fast, easy. In and out in minutes with a truck.

Istvan G. on

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RENEE D. on

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No problem with the location but I'm totally dissatisfied with U-Haul

Eswar K. on

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Not well illuminated at night.

Lauren K. on

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The staff had difficulties using the new software and we had to wait about 20mins while they struggled with the computer. Seems like the new software has a lot of issues. I feel bad that the staff is forced to work with the new, slow software.

eugenio g. on

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I reserved a 20'/26'truck Got the confirmation I hired the moving people... I got to the Uhaul store and found out that there was no truck available... i had to take the managers offer to take the 17' and a free dolly rental... I ended up doing 2 trips and my bill went up $50 due to mileage. Not counting $15 of the extra gas. I am extremely disappointed and angry. Due to this, the people helping me couldnt finish the work... due to they were hired for 4 hours only....and i ended up calling multiple friends to help me move. IM EXTREMELY UPSET ABOUT THIS!!!

Amber M. on

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Didn't realize when I made the reservation for a one way that the pick up location wasn't set. I ended up going over the allotted miles since I picked it up further away from than where I lived. I wish that was clearer or perhaps I missed it. I would also suggest if the pick up is not the original location chosen then however many miles away it is from the original location should be added to the overall allotted milage.

Rahab Elisabeth B. on

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DENNIS H. on

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Great people

Alexander A. on

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Take the time to help a customer. Had an issue with the reservation and truck that I reserved in Sacramento and the most senior agent suggested that I take my concern back to Sacramento.

ERIC M. on

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Service was perfect. Friendly attitude with a smile. Quick return process like always. Keep up the good work.

Sunil M. on

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Hi I'm Very disappointed with the U-haul experience i had on Saturday. I have Actual looked around for nearby Uhaul and booked my appointment at 11. I got a call from Uhaul to change the time to 1PM. But when i went to the location i couldn't find any vehicle nor any appointment. The dealer told me to contact customer services and came to know it has been blocked in different location without any notice or email confirmation which has delayed another hour which has spoiled my other appointments and financial loss. This was very disappointing experience not handling situation properly by the managers and staff in respective locations.

David B. on

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MICHAEL H. on

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Yamato F. on

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I rented furniture pads but it was not in the van. Driver seat was dirty with coffee stain.

Eric F. on

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office area seemed cluttered, so even though the employees handled the large crowd, the office did not.

KENNETH J. on

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Eddie W. on

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Eric M. on

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Jie L. on

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Jillian G. on

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The ultimate pick up location was great, but the process beforehand was very unsatisfactory. We selected a different location initially, for which we received email confirmation. Then, the day before we were supposed to pick up the truck, I happened to check the reservation online and noticed the pick up location changed. We were never notified of this change and so if we didn't happen to check our reservation ourselves, we would have shown up to the wrong location.

melissa b. on

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The cashier who helped me was exceptional nice and helpful. I did not catch her name but she was the only female there at the Milpitas location when we picked up the truck. She deserves a pat on her back. As the line was really long and she was super patient - she took me through the process quickly but I did not feel rushed.

Franklin F. on

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Robert C. on

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DANIEL O. on

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made reservations on phone with call center .Arrived at local uhaul store and you you counter guy said rental is only 4 hour rental.We clearly had made reservations for Friday 8AM to Saturday8 AM.Counter guy said I could not rent full day he had others rented on this truck. He said call center reservations have no idea what's going on here and made mistake ( Uhaul reservations). Not renting at Uhaul again..Same old story at Uhaul...Go Penske truck rental!

joe c. on

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DEEPAK R. on

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Syed R. on

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Staff was very helpful and courteous. We were in a hurry at drop-off since had to go to urgent care for some thing and the gentleman quickly checked us out on his phone app in less than a minute, literally! Stellar customer service and awesome use of technology!

Akash M. on

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Th parking for customers is tight that's all.

David W. on

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Daisy B. on

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jeff t. on

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Very fast check out. Friendly and helpful staff.

Mark D. on

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The people here are always friendly and helpful. I really appreciate them!

Yuriy S. on

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ramon i. on

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the folks working here are professional and very helpful!

Ramin R. on

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This review is for the Campbell location. I had no problem with the militias location. Who ever is in charge of the Campbell location needs to teach their staff customer service. The women I spoke to was rude offered nothing beside a mono tone voice saying she didn't have the vehicle I had requested two weeks prior. I had to drive 30 minutes out of my way to get that uhaul then thirty minutes back to load what I needed. I want a refund for this bullshit I experience

RAGHOTHAMA R. on

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missing accessories

Ebrahim F. on

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Erin K. on

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Alfred K. on

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YAWAR N. on

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This was by far the best Uhaul customer experience for me. I have never had any major complaints about Uhaul in general but this was the first time I went to a location without a reservation and left with a brand new Uhaul truck within 5 minutes of arrival. The guy at the counter was prompt in helping me out with the booking and within a couple of minutes I could see my pickup van arrive at the door. To add to that, it was a brand new van and I was off within minutes. I returned the van after hours at 10pm and saw the final bill in the email early in the morning at 6am. No complaints whatsoever.

Daniel F. on

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Calon L. on

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Mario M. on

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Your reservation system is pointless as far as I can tell. I reserved a 15' truck over a week in advanced and paid in full at the time of reservation only to get called the day before I'm moving and told that there are only 10' trucks available. Whats the point of a reservation that I prepaid in full for, Reservations are meant to reserve, if there is nothing to reserve, then why was I allowed to make it in the system. Furthermore there were 3 15' trucks outside in the parking lot, why none of them were available to rent? I don't know I, didn't bother asking further after I was told nothing else is available. I was essentially paying the full cost of the "potential rental of a 15; truck". I can't remember the time where I payed for something for only the chance of receiving what I wanted. Maybe lottery tickets, so U-haul's reservation system is basically like a lottery, probably wont every use them again, because why would someone who is moving want this type of additional stress.

RICHARD M. on

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I m a handycap person your worker Chris parked in the handicap parking space designated only for use it was his car i couldn't get out of mine I waiting for you to open I had to squeeze out of my car very difficult for me he told me he work here an did not have to obey the law he could park there. He said to me very rudely you don't have a while chair any way so it didn't matter.l think he needs to no the law l almost call the police but l thought this is better just to report it to you l hope you take some kind of action toward him.he should respect the handicap.

Kenneth W. on

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Christian B. on

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Self checkout is great!

michael k. on

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Have a full tank of gas ready for each driver. I had 5/8 of a tank when i got in and it is especially annoying for long trips having to fill up to 5/8 again.

David L. on

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First, the vehicle was filthy. Second, it felt like the truck was going to fall apart. I loved the after hours pickup and no line drop off.

Jason Y. on

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Ted L. on

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The is a good location for renting. The location is convenient, and the associates are very friendly and helpful.

Thao P. on

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Van L. on

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I worked with 3 people (2 for pickup and 1 drop-off). Everyone is friendly and helpful. I am very impressed and would definitely recommend this team. Thank you!

DILIP P. on

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ios app did not work, still ended up waiting in line!

Pedro T. on

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Javier t. on

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Usually I get good service but this time it went all bad. First I ordered a pick up, but when I went to pick it up I got the next size up. An Arizona mistake. Then the gas line was cut in the truck so I had to get it towed back to the pick up loc. and transfer my load from one truck to another losing 2 to 3 hour .

Jonathan G. on

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Inreserved at curtner which is a mile from my house, went there and was told that i need to go to old oakland road freamking 10 miles away!

Alfred K. on

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Fast and easy.

Devin D. on

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Cruise control on the trucks would be an outstanding addition especially for long trips like the one I had to make of 500 miles.

Norman K. on

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VINCE L. on

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No problem when I return the truck.

BINU J. on

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Anup A. on

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Denise B. on

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Located at a busy intersection. Return rentals made it hard to pull in because the trucks were still sitting in the equipment return lane.

MATT T. on

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Very knowledgeable and courteous staff

JASMINE Z. on

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Ground improvement

Ryan S. on

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The only issue we had was they were out of furniture dollys and didn't hold one for our order as expected. I was also supposed to get $10 back for the dolly, but I never received the credit.

George C. on

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David H. on

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Jason T. on

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The General Manager, Dave Daniels, provided horrible service. He called the day before to confirm our reservation. We confirmed it and he asked how long we needed the truck and we stated a few hours but we rented it for a 24 hours. He stated they were overbooked for trucks and asked if we can return it by 1PM which would have been only a 4 hour rental. We stated we would try our best to return it by 1pm. We did not promise to return it by 1pm we advised we would try our best. When we picked the truck he demanded that we bring it back by 1pm otherwise he would charge us addtional rental fees as he stated we had a verbal agreement because they were overbooked. We told him our rental is for 24 hours. He was very aggressive and demanding. We were very upset about this. Renting a truck a truck should not be so difficult. The unforturnate thing is we reserved another truck on 8/26 and we have to return to this same location as it is the closes location to where we are moving. We don't want to go to a further location to rent as we will have to pay the extra mileage. We hope that we do not have to go thru horrible service when we go back on 8/26/17. Thank you!

Asif L. on

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Keep up the good work!

Hitendar S. on

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Dave was excellent in scheduling a truck for pick-up at the right time.

Stephen M. on

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The staff was very helpful. As it was a very busy weekend there was a wait, but the job got done. I've rented five U-Haul pieces of equipment in the last six months and have been impressed by most of the employees I've dealt with. Good operation.

GOTHANDARAMAN P. on

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Raajesh V. on

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Sokchean P. on

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There was some minor things to the truck but everything was still good and customer service one A1

Dan H. on

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Robert G. on

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I rented a truck and trailer last week and they forgot the cotter pin to the trailer hitch. That would have been my life. Then only to return the vehicle, to deal with Chris's attitude. The short Asian little fat one!!!! This is how we treat the veterans that fought for OUR FREEDOM RIGHT, RIGHT...

AMANDA N. on

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Professional and friendly staff. Great help!!

Maria I. on

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Patrick B. on

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The SJ people and location took care of me when multiple phone operators completely screwed up my reservation 2 times almost leaving stranded w/o a truck to rent for a scheduled move after I had thought I scheduled the correct time frame days before thank god they guys there helped out to get what I needed now let's see if I do indeed receive the $50 credit that was promised to me due to the errors!

Jaime P. on

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Roy g. on

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Kedhaar Ram S. on

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Michael H. on

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Open driveway on Montague Expressway

RON L. on

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Gaurav D. on

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Manoharan N. on

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Mitchell R. on

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I was told that I could rent the vehicle for one week when I reserved it over the phone. When I picked up the vehicle I was told that I could only keep it for one day. The service agent that processed my paperwork was friendly and knowledgeable. The service agent that was working when I turned in the vehicle was very rude. Due to the fact that I reserved the vehicle for an extended period and was told that I could not do that when I picked it up, and because of the behavior of the service agent when I returned the vehicle, I plan on using a different rental service in the future.

JUNCHAO W. on

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Tamara R. on

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Abhishek T. on

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frank l. on

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Waiting lines time need to be shorted.

Srirama J. on

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Rebecca H. on

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Brian L. on

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KEVIN O. on

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Smooth drop-off, very professional. No issues.

Jason Y. on

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Faster check in/check out time. It took 20 minutes to get the rental truck.

G.S. R. on

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Even w express check-out, it took more than hour to check-out. The crew was helpful but the online system is a crap and failed several times and gave erroneous results (suggesting a van that was not there, wrong mileage, failing to upload pictures etc.,). Overall, it took 4 hours to rent/return a vehicle for a 30m job.

Jerry B. on

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Lulong T. on

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rodney h. on

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Dale P. on

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Need a place to eliminate both solid and liquid waste. i.e. a restroom.

Vincent N. on

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IRFRAN R. on

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make sure they enter Drivers License information correctly. Was tagged for an overdue bill from another past client because they entered my DL info wrong. Other than that it was a good experience. thanks

Francisco V. on

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Truck was full of bugs on the front and sides; it could have been power washed quickly to clean it. Also when going down hill the transmission was laboring so much that it sounded as if it was going to break down.

kevin c. on

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Store wouldn't let me use their restroom!

Andrew C. on

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Paul L. on

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REY S. on

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lannie b. on

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The guy who assisted was very nice and very professional. I will definitely go back and rent with to you again. Thank you

Richard H. on

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Nikhilesh T. on

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Everything was good.

CHRISTOPHER K. on

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For 2 hours pricing was a bit expensive. WIll look elsewhere next time.

RICHARD B. on

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Staff were fast, friendly, courteous and helpful.

Shao Ju C. on

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The location was busy, but the service was curtious and quick.

Jian L. on

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andy l. on

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matthew s. on

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Long line and staff that didn't know what they were doing when I dropped off the trailer. When I dropped off the truck on 7/8 the experience was slightly better.

Bernardo B. on

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ALFRED K. on

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The van was very noisy..

Petro G. on

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Truck needs service. Steering wheel doesn't work well. Exterior of the truck was very dirty.

Peter K. on

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ray c. on

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Shekhar P. on

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Richard H. on

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John W. on

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I had to make multiple trips to pickup tow dolly in Fremont and then had to drive back to San Jose to pickup my Honda and then back to Castro Valley. I was supposed to be given an extra 75 miles for my trip and and 2 days extra. I actually only received 50 miles and 1 extra day. I ended up being over by 8 miles. I had to call customer support to try an rectify. I'm still waiting for resolution. I should not have been charged for going over. Additionally I only received 11 furniture pads/blankets instead of 12. I should not be charged for neither the extra mileage or the missing pad.

Mario B. on

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Siddharth M. on

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John L. on

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It was good. I was happy, except for having to wait in a slow line at pick-up time.

AARON M. on

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Your text fiction to notify me of pickup location change did not work and was frustrated when I got ther to pick up my van to be told I had to go to another location after my ride left. Because of that I had to get a small box truck which was more per mile. The text function should have a reply for confirmation of change, if that doesn't work call. I'm not impressed with uhauls service, I have had similar issues and customer service and training needs improvement in the stores

Tods H. on

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Dan was very helpful with toys to make the check in quicker. Return was very easy and quick. Will continue to go back and refer.

ANGEL RICARDO D. on

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sharon c. on

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JOSE M. on

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Over the years we always have used this location and they always come thru.

Joseph S. on

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melanie t. on

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Didn't get right truck and my reservation was for 2 days but they had it for 1. I usually have a good experience. Ordering online was not a benefit. It still took long.

Jackson H. on

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It took 45 minutes to get the truck, I wasn't able to get the size I wanted even though there were very clearly more 10' trucks in stock, and when I did get the truck, it had previous damage all over it. Won't be coming back to Milpitas U-haul.

Thanh T. on

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The store Manager was giving me a hard time every single time I rented a truck. He has many unreasonable guidelines. For example, when I reserved a 15 foot truck for 2 days, he made me come back at the end of the first day to close out the Contract, then open up another contract for the 2nd day instead of letting me keep the same Truck for 2 days. One time he even said the Truck has another reservation on the next day and that was why he has to have it back on the same day that I checked it out. However, the next day when I came back to check out for another day, it was the same Truck that I got the previous day. Another example is that I reserved the Truck for 10 hours knowing that I can keep it for 24 hours, he made me return it within 6 hours and when I got mad, he let me kept it for 10 hours. With this person's attitude, it will upset many customers for sure and will not help your Brand.

Davlyn L. on

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Robert P. on

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Roy M. on

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We reserved a larger truck at the San Jose Curtner store. When we went to pick up our truck we found out there were NO trucks available!! We had to go to the uhaul Milpitas location and rent a smaller truck. We were not able to move all our belonging in one trip and incurred about $300 in additional cost to complete our move. The Milpitas store did their best to minimize our negative experience however Management refused to allow customers the use of the restroom. After waiting over an hour for service a customer should be allowed to use the restroom.

Craig R. on

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Smooth and efficient. Thx guys!

AARON s. on

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Angela C. on

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Nachiket P. on

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NANCY E. on

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Both men that helped me were great!

richard a. on

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I reserved my truck by phone & then I confirm everything by a email online to save time which it did. I was in & out in 6 minutes, which saved me time.

Jimmy B. on

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Pradeep Kumar M. on

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Henry c. on

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The installer lady techincian were excellent , but the Manager of the location was average . I had to spend my own money to rent a U haul truck to get electric parts that they didn't order right for my car. But overall the hitch installation was very good!

JOHNATHAN K. on

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renee d. on

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Christine S. on

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Xiaoyin M. on

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When I rented the uhaul, the computer system showed that the fuel level was at 3/4 tank but the truck actual had only 1/4 tank fuel. The pickup crew just crossed the fuel level on a piece of paper provided to me to make the change. When I returned the truck with slightly more than 1/4 tank of fuel, I was changed $80 for not fueling the truck with desired amount (3/4 tank). Note that I returned the truck after hour and there's no one I could talk to. Apparently they don't even try to correct the information in the system. This does not make any sense. I would not rent truck at this location again.

Madhulika S. on

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robert H. on

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Truck was ready on time. The wait to turn it in was very short. Both agents who helped were great.

OM ASHOK O. on

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Prompt service, but have seen longer wait times on weekend mornings

Michael N. on

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Yichen W. on

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Hussain A. on

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MARK A. on

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Bruce H. on

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They have always been friendly and helpful there.

RAMAMOORTHI C. on

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Ernesto J. on

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This location needs more employees to meet the demand. Even with an appointment, I patiently waited 40 min until I was helped. Waited from 8-8:40 on 06/14/17 to receive a rental truck, which pushed my scheduled move further than expected, thus, I was late returning the rental.

Shenwei S. on

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DONALD K. on

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The service is excellent!

Gary C. on

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DONALD K. on

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DONALD K. on

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WENDY S. on

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felomino t. on

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ANGEL R. on

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Very nice 1st experience with U-Haul

Rene B. on

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Great customer service. Keep up the good work

richard t. on

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Sampatoor A. on

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Michel B. on

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Rajiv t. on

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good experience

Tracy O. on

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Rachel Pugao R. on

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greg d. on

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good stalf

John L. on

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richard a. on

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Kyle p. on

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Srikumar S. on

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The van itself was not a pleasure to drive. With a few household items, the van was kind of wobbly on the highway. It would be good to have the vehicles services more frequently.

Tom P. on

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This U-Haul location has a high quality crew of courteous staff members. They've helped me stay safe with their knowledgeability in recommending towing gear, saved me time and energy by attaching trailers to my vehicle, and saved money with their pricing bersus home improvement stores. These guys are specialists who know what they're doing.

Vishakha W. on

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Don't try to cheat customers !

JAIMEL H. on

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Shout out to General Manager Dave at the milpitas location for making my experience with uhaul very pleasant. Him and his crew have excellent customer service and take care of any issues quick and effectively. I had an issue with the online self return procedure and was charged the wrong amount but Dave was very helpful to fix the charges. Thank you

siva y. on

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melanie t. on

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I like the convenience of the online reservations.

Nate H. on

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Ed V. on

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giau b. on

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sanjeev B. on

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pauline c. on

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Digna M. on

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don r. on

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Even though I reserved a truck for a specific time, I still had to wait in line more than 30 minutes.

william m. on

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ROBIN E. on

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A larger location would be helpful as there were many renters an vehicles on this site.

steve w. on

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Mark G. on

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Keep up with the excellent customer service. Each employee I came in contact with was professional and polite. Very helpful with my many questions. I would absolutely refer the Milpitas Oakland rd location to family and friends. Special thanks to David and Anthony for all their help.

Tatsuya K. on

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Donald K. on

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The General Manager and his staff are the best. They go out of their way to make certain that the customer is treated well. It's the only place that I will rent from.

Raj M. on

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DONALD K. on

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Dustin L. on

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xiaosong s. on

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Very friendly and helpful staffs. 5 star on the service

Steven d. on

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Avinash P. on

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Good service.

srinivas m. on

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The person who took us at the counter helped us tremendously. My only observation that could need improvement is that employees in general seemed to be in their own zone and not noticing that someone was smiling at them. Overall, an awesome experience!

Mark N. on

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Amazing service. No issues

Lemuel or Myra S. on

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Sebastian V. on

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Joseph D. on

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Richard G. on

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vandana p. on

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Excellent service and very friendly staff.

anthony c. on

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Great customer service by phone and in person.

PETER H. on

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Truck was well used. Nothing wrong with it but not great. Steering was wobbly and driver's seat was very difficult to adjust. It is all about two things: service and equipment. Service was fine. Equipment could have been a little better.

Yuping H. on

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JIM C. on

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ORANUJ J. on

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Robert N. on

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Not a whole lot, they were kind, respectful and efficient ??

Todd H. on

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Rebecca O. on

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More workers at the location.

RAYMOND C. on

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Tien R. on

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Very annoyed that initial estimate did not include credit use fee

Brian H. on

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Staff was very helpful and professional. It all felt very modern and was a very easy process. Glad to have uhaul around to make moving so much easier.

Navanitha Rao A. on

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Saeed S. on

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Unfortunately this location did not provide me a 9' cargo van, per my online confirmation. Sb from this location contacted me a day prior to my reservation date, and confirmed my pickup location, drop off location and 9' cargo van. However, on the day of reservation they provide me with a 10' truck, declaring to me that they can not give away a 9' cargo van. When I looked into my account I observed that the order has been changed to 10' truck without coordinating with me. This is a complete example of dishonesty. I kept telling them that due to the clearance limitations of my apartment, my moving process would be so difficult with this truck and only a 9' cargo van works for me. I was told that I can contact the customer service and talk with them. I will definitely neither use Uhaul service again nor recommend it to a friend. I expect to be compensated for this.

Nithin S. on

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Kwang C. on

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Vittal K. on

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Sushilkumar S. on

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The truck did not have ramp it would be great if it has a ramp

Dennis C. on

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Great experience. Everyone was very professional and renting the truck was super easy. I would definitely recommend this location to anyone.

gary b. on

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Trailer wheels were all muddy!

Chris C. on

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Reza K. on

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TAI P. on

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too expensive, $1.59 a mile is way too much.

Dimuthu G. on

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The person who took my truck charged me unfair fees. When I got the truck, sale person person told me to return the truck before the store is open. I returned the truck before the store is open. But the person who returned the truck (not the same sale person) charged me to two day unfairly. I want my money back.

Anthony H. on

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Ray B. on

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Jonathan A. on

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Jeevan S. on

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LARRY H. on

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DENNIS P. on

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Fast and convenient

Brad R. on

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Mang D. on

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Vignesh R. on

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Drew M. on

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helpfull and very nice staff.

Julie R. on

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Jacinto N. on

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CELINA G. on

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The people there were super friendly ND very helpful.

Jason H. on

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Randall D. on

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Overall a positive experience - both times I was there it had just gotten busy, but the checkout and return process was done without a problem and efficiently.

Shijun L. on

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Good!

Raymundo G. on

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Fast, Excellent and Professional Service. Thank you.

Murali Krishna P. on

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Jing Bo Y. on

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Donnalyn S. on

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Customer service was great, both gentlemen who helped me were great.

Danny D. on

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Joseph T. on

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Elizabeth R. on

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Diana B. on

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Scott K. on

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Nikhil B. on

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Wait times can be improved

Carolyn G. on

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The team was great from pick-up to drop off. :)

jason t. on

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Christoph H. on

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Christoph H. on

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Yucheng X. on

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Very good service.

on n. on

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prashant v. on

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Great experience

WALDO D. on

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Jay h. on

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Staff was very helpful. Pick-up and Drop off was very efficient.

Arsalan L. on

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Willie L. on

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More help at check in

Mary Q. on

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Greg A. on

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Bonato G. on

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Personal service is great..friendly staff...accomodating...answers all inquiry very well..good equipment

Charles A. on

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When making reservations via the website for one-way rental...the reservation may not be accurate for pick up. Do not rely on the information and call 24hrs in advance to be sure where the pick up is scheduled. It may not be as expected.

Franklin F. on

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Cleaning vehicle exterior would be better

juan a. on

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Thanks to sal aviles , excellent experience ?

ALEX A. on

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vannesa c. on

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Everyone at the Milpitas Uhaul location was so friendly and was very helpful. They were having some computer/technical issues, but handled the pressure and stress very well! I was very impressed with how apologetic and calm they were with some disgruntled customers. Overall, I will be coming back for their service! Thank you! Vanessa

dinesh k. on

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I did not receive the remaining amount back. I was just looking to my amount and then money is not credited back. It is going to waste my time to calla nd talk to you folks.

Kathleen K. on

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The equipment was faulty, however, U-Haul provided excellent service to assist in remedying the situation.

Terry H. on

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very nice man helped us.

JEFF D. on

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Was great.

MAXIM S. on

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DERRICK K. on

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Horrible experience. Have rented from u-haul for years. Will never use the service again.

Carol D. on

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Stephanie G. on

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Venkata N. on

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Can you put backup camera for the vehicles ? The vehicles are big and it would be difficult to check out for passengers and objects on backside.

Ricardo Nuno F. on

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good site and very good service!

Mahmoud K. on

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They are very professional and friendly. I had a great experience renting a U-Hall from this office.

jacob c. on

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don n. on

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Good service; excellent

Lawrence M. on

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Horrible customer service

Phil H. on

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Only complaint about the truck is the individual before me did not fill the truck back up with gas. Well below 3/4's. I put over 13 gallons in it 10 minutes after I rented it. Also, the smell from the cigarettes was a bit nasty.

NARDO N. on

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SUJEETH U. on

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Increase customer parking space.

LISA L. on

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ARTURO G. on

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DAVID S. on

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PATRICIA O. on

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But I would tell them not to go through Customer Service! To go direct

Don O. on

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Checked us in quickly, no issues and we were on our way. Would do business with them again without shopping around.

Joyce C. on

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DEBRA M. on

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OSCAR M. on

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David B. on

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The mileage charges on all of the trucks definitely appears to be rather exorbitant... which makes the advertised rental rates for the trucks quite misleading overall. Also, every single item beyond the truck itself is ultimately listed as an additional charge with clearly unreasonable fees for service charges, etc.

DAVID B. on

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The mileage charges on all of the trucks definitely appears to be rather exorbitant... which makes the advertised rental rates for the trucks quite misleading overall. Also, every single item beyond the truck itself is ultimately listed as an additional charge with clearly unreasonable fees for service charges, etc.

RODNEY LEE D. on

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Todd S. on

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Have two lines, one for customers that have already reserved and paid online and another one for those who are there and have no idea what they are doing and have questions, etc.

NIEL JUN T. on

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Paul H. on

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Pranesh R. on

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Very good experience. Hassle free. Neat.

CHANDAN M. on

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Overall a really good experience. No surprises in the end. Very professional.

farah b. on

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Shanshan G. on

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James K. on

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Chung Ta K. on

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Franklin F. on

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Vehicle was very dirty, especially exterior.

jimmy y. on

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Good service with knowledged guys

Geraldine S. on

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Santosh G. on

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Called the day before regarding my reservation, was told a completely different set of policies and rates. Will not be coming here again.

Raghavendra K. on

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Sharon M. on

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The customer service there is awesome. Friendly, to the point, and very good with advice on saving money for other things I wanted to rent. I would have all of my friends come here.

Ann M. on

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UHaul is usually an experience of disinterested, surly providers. Milpitas U-Haul has completely altered my perception. ALL of the staff were pleasant, welcoming, fantastically efficient, and responsive to my time crunch. The location is clean, the vehicle was ready to go, and they even sent me an email invoice. For any kind of move, USE THIS LOCATION! I cannot give these guys enough praise or my heartfelt thank you.

HASAN F. on

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9 miles of use of GM new (15 miles) van, burned 2.5 gallons. It did not make sense to me and UHAUL worker. No refund.

Alex G. on

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Good location and service

VIVEK S. on

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The person who issued me the truck could be more helpful. I didnt know which size (in exact feet) truck I needed and asked him to look my profile since I rented a truck just last week. I said I need the same size. He said go out and see which one do you need. I asked him again, can u look up from my profile which one did I use last week, but he said you need to go out and find out. Also, he never bothered to go over the damage with me. He said "we know where the damage is". Thats very poor customer service. The experience last week was superb though. The guy was super helpful.

Nikhil S. on

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Totally loved how smooth the drop-off was.

Tony N. on

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Mike S. on

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Jeff S. on

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The people working the counter were helpful and courteous. In particular, the gentleman that hitched the trailer was pleasant and thorough.

Brian M. on

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This place has the best customer service.

shanmugaprabhu m. on

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more space for return vehicle, kind of tag (which mentions return vehicle). To avoid pathway on road.

Adam W. on

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AUBREYY D. on

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WILLIAM F. on

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Dustin B. on

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Easy to check in, easy to return.

Travis S. on

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Gerry B. on

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Online early check-in is a huge time saver. I was ready to go in under 5 minutes.

Michelle M. on

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The guy that helped us was named Pete. He was very helpful snd friendly!

DUNG L. on

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DAVID S. on

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It is a warm felling to be greeted by name with a courteous staff always ready to help. A true reflection of the manager. David Sisto Purity Systems, Inc.

Rene P. on

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fengming g. on

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LOUIS S. on

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Everyone at this location was very friendly and helpful. Everything was explained in great detail. Thank you and I will recommend this location.

Cathy G. on

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Fast friendly service. Everything was ready to go, my lease was explained and my responsibilities. I highly recommend this U-Haul location

KALYAN K. on

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Paulo J. on

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Great Customer service!! No improvement needed :)

janine m. on

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gaurang j d. on

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Communication with the customer is clear and excellent. My experience of moving using U-Haul was very comfortable because of excellent customer support. Sincerely Gaurang Dave

Marina K. on

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Keon V. on

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Rhea C. on

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JOHN K. on

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my rental had less than 1/4 tank of gas in it when I picked it up. I told the agent that I needed to go 70-80 miles. he said it had at least 10 gallons of gas and that the truck got 12-15 miles/gallon. my trip used 71 miles, and I had to add gas after about 55 miles. this was very inconvenient. when I returned the truck, I told the person that I was dissatisfied with having to fill-up midway... he shrugged, and gave me a look that screamed " sorry, but I don't give a shit". weak customer service on each of my interactions with employees really irked me. probably will look for another source for truck rentals in the future.

JOSEPH G. on

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WILLIAM E. on

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patricia m. on

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1. I was called the Morning of my reservation to be told the truck I reserved was not available. Which caused an inconvenience. They offered me a cargo van which was not what I reserved. The van was not cleaned and had a horrible odor in the cab. It was terrible to drive/move with that bad odor.

Berry K. on

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rachel g. on

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All the young service Reps were super nice and helpful!

Sidney C. on

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maxamillian v. on

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Jason C. on

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Jing Z. on

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Allan C. on

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Lalit K. on

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Christian M. on

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Michael M. on

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Brandon L. on

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This was my first experience renting a U-Haul and I could not be more pleased. I was greeted happily by Glenn Jones and he answered every question that I had very professionally. I had booked a truck online, which stream-lined the processed, but Mr. Jones was invaluable to my experience, with his professionalism and welcoming demeanor. The entire process was quick and easy, which made my moving experience much less stressful. I am sure that future customers will have a great experience as well if they visit this location.

lionel m. on

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Thank friendly staff

Ruben D. on

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ken v. on

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JUAN B. on

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Janice B. on

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Great service, quick, easy, good vehicle. Return was super fast and easy. My only comment is that the time frame covered in the rental is not clear. It should be clearly stated that the rental covers 24 hours.

SERGIO D. on

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I was 30 minutes late they charge me another day

Ruben H. on

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Have your employees advise customer of the options they have. Rather then assume and give then something they didn't ask for. I rented a 6x12 open trailer and I got that but the sign says 29.95 and I get my receipt and it says 38. How is that. Then the guy disconnecting it says oh the ramp is more. Well that's great cause I never asked for that ramp but was sold the more expensive one. It's the principle not the 5 bucks. I hate shitty customer service.

HUNGEN L. on

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Peter L. on

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Very helpful. My original reservation was at a different location that help me identify what I really needed and directed me to this location.

deloras m. on

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edlen s. on

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Very prompt customer service. I like it.

Rohith V. on

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Joy D. on

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Great place to rent a truck or van. My only complaint is that the spaces in the parking lot are really close together. Other than that, great service.

Jessica C. on

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Express drop off was good

Michael C. on

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PEGGY P. on

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The person at the counter was polite and good at his job. The rental was easy and the return was easier.

kyle l. on

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Bruce T. on

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you should invest in trucks with rear view camera since this becoming more common now. People who drive U-Haul vehicles are not use to the large size and may be cause for a lot of accidents. $1/mile charge seems steep as well.

Javier C. on

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Louise F. on

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The service personnel was exceptional. Very nice and professional. Unfortunately the trailer was wired incorrectly and caused a fuse to blow on our explorer. We were told it must be our car so when we returned later the truck we had identified that it was infact the trailer. This incurred a cost of $190 at the Ford dealer to have our explorer diagnosed and fixed. We later had to take the broken trailer from Milpitas to Campbell location to swap out the trailer as an "emergency swap" in order to make our travel plans. If everything would have been corrected and we would have be recognized for the impact to our own vehicle, then this would have rated much higher.

Andrew Y. on

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James C. on

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Kevin G. on

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WALTER H. on

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GORDON G. on

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Dirty windshield.

Austin F. on

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Signed up for 5'x8' trailer to drive to AZ gave us 8'x12' and bent. Way bigger then I asked for and a safety hazard. Horrible service and equipment.

Kyle J. on

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Nothing, the service was perfect and I really liked the customer support from Glenn

Douglas L. on

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Norman W. on

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Samir S. on

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Quick and friendly, he answered all the questions I had. Thanks

Angus G. on

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Jackie W. on

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The person who helped us was awesome

Balaji T. on

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Siarhei K. on

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Christopher M. on

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ANTHONY F. on

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I use haul a lot check my record through uhaul lwill not use uhaul any more if the continue use high mileage prices at 1.59 a mile

omprakash s. on

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Good Service.

JUAN J. on

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DONGSHENG Z. on

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In general very fast and professional. Not very clean on seat.

Sherri L. on

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Outstanding customer service! Great job by all.

Stephen P. on

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Nikko Charlson H. on

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A+ all around.

Angelita M. on

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DELILAH C. on

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It was super quick and easy to get a van from you guys, thank you for your help.

SHYAM SUNDER S. on

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SAEED S. on

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Very professional and friendly customer service.

Katherine H. on

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truong d. on

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Very good service!

Jack L. on

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It was great.

MARC M. on

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Sale Rep told me that I have a 3 hour grace period from the time I return my rental so that i didnt have to rush and only be charge for 1 day. But i was charge for 2 days and manager told me it was only 30min grace period. So there needs to be more training on the staff to make sure that everyone is on the same page on what they communicate to the customer. I was charge an extra $100 but couldnt give me a refund because our conversation was not recorded. This is my first review of any service/product that i've purchase so that tells how unhappy i am.

Adrain g. on

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if the trucks where rented out with a full tank of gas. so we can return it the same way.. ( would be exellent ) my opinion??

diwakar m on

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amazing staff, specially dan. he helped me find a truck even though i did not have reservation. thanks guys

Matthew S on

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All U-Haul employees I interacted with were efficient and the whole process felt very streamlined.

DEBBIE M on

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Thank you to Dave and Shawn

RICHARD L on

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The San Jose location is not secured. The manager threaten to ship after just a day of loading but the location is not secured.

ROSEL W on

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Mr. Dave helped me .. went out of his way to teach me connect and disconnect the tow hitch from the trailer.. even accompanied my to my apartment and showed me how to use the equipment.

ROBERT L on

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Everything went smoothly with the exception of the drop off. The employees could not give me a receipt which both wasted time and made me nervous about leaving my belongings with them.