Customer Reviews for U-Haul of Milpitas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Milpitas

Overall rating:

Reviews without text are currently hidden. Show them

Craig R. on

Rating:

Smooth and efficient. Thx guys!

AARON s. on

Rating:

Customer did not leave a comment.

Angela C. on

Rating:

Customer did not leave a comment.

Nachiket P. on

Rating:

Customer did not leave a comment.

NANCY E. on

Rating:

Both men that helped me were great!

richard a. on

Rating:

I reserved my truck by phone & then I confirm everything by a email online to save time which it did. I was in & out in 6 minutes, which saved me time.

Jimmy B. on

Rating:

Customer did not leave a comment.

Pradeep Kumar M. on

Rating:

Customer did not leave a comment.

Henry c. on

Rating:

The installer lady techincian were excellent , but the Manager of the location was average . I had to spend my own money to rent a U haul truck to get electric parts that they didn't order right for my car. But overall the hitch installation was very good!

JOHNATHAN K. on

Rating:

Customer did not leave a comment.

renee d. on

Rating:

Customer did not leave a comment.

Christine S. on

Rating:

Customer did not leave a comment.

Xiaoyin M. on

Rating:

When I rented the uhaul, the computer system showed that the fuel level was at 3/4 tank but the truck actual had only 1/4 tank fuel. The pickup crew just crossed the fuel level on a piece of paper provided to me to make the change. When I returned the truck with slightly more than 1/4 tank of fuel, I was changed $80 for not fueling the truck with desired amount (3/4 tank). Note that I returned the truck after hour and there's no one I could talk to. Apparently they don't even try to correct the information in the system. This does not make any sense. I would not rent truck at this location again.

Madhulika S. on

Rating:

Customer did not leave a comment.

robert H. on

Rating:

Truck was ready on time. The wait to turn it in was very short. Both agents who helped were great.

OM ASHOK O. on

Rating:

Prompt service, but have seen longer wait times on weekend mornings

Michael N. on

Rating:

Customer did not leave a comment.

Yichen W. on

Rating:

Customer did not leave a comment.

Hussain A. on

Rating:

Customer did not leave a comment.

MARK A. on

Rating:

Customer did not leave a comment.

Bruce H. on

Rating:

They have always been friendly and helpful there.

RAMAMOORTHI C. on

Rating:

Customer did not leave a comment.

Ernesto J. on

Rating:

This location needs more employees to meet the demand. Even with an appointment, I patiently waited 40 min until I was helped. Waited from 8-8:40 on 06/14/17 to receive a rental truck, which pushed my scheduled move further than expected, thus, I was late returning the rental.

Shenwei S. on

Rating:

Customer did not leave a comment.

DONALD K. on

Rating:

The service is excellent!

Gary C. on

Rating:

Customer did not leave a comment.

DONALD K. on

Rating:

Customer did not leave a comment.

DONALD K. on

Rating:

Customer did not leave a comment.

WENDY S. on

Rating:

Customer did not leave a comment.

felomino t. on

Rating:

Customer did not leave a comment.

ANGEL R. on

Rating:

Very nice 1st experience with U-Haul

Rene B. on

Rating:

Great customer service. Keep up the good work

richard t. on

Rating:

Customer did not leave a comment.

Sampatoor A. on

Rating:

Customer did not leave a comment.

Michel B. on

Rating:

Customer did not leave a comment.

Rajiv t. on

Rating:

good experience

Tracy O. on

Rating:

Customer did not leave a comment.

Rachel Pugao R. on

Rating:

Customer did not leave a comment.

greg d. on

Rating:

good stalf

John L. on

Rating:

Customer did not leave a comment.

richard a. on

Rating:

Customer did not leave a comment.

Kyle p. on

Rating:

Customer did not leave a comment.

Srikumar S. on

Rating:

The van itself was not a pleasure to drive. With a few household items, the van was kind of wobbly on the highway. It would be good to have the vehicles services more frequently.

Tom P. on

Rating:

This U-Haul location has a high quality crew of courteous staff members. They've helped me stay safe with their knowledgeability in recommending towing gear, saved me time and energy by attaching trailers to my vehicle, and saved money with their pricing bersus home improvement stores. These guys are specialists who know what they're doing.

Vishakha W. on

Rating:

Don't try to cheat customers !

JAIMEL H. on

Rating:

Shout out to General Manager Dave at the milpitas location for making my experience with uhaul very pleasant. Him and his crew have excellent customer service and take care of any issues quick and effectively. I had an issue with the online self return procedure and was charged the wrong amount but Dave was very helpful to fix the charges. Thank you

siva y. on

Rating:

Customer did not leave a comment.

melanie t. on

Rating:

I like the convenience of the online reservations.

Nate H. on

Rating:

Customer did not leave a comment.

Ed V. on

Rating:

Customer did not leave a comment.

giau b. on

Rating:

Customer did not leave a comment.

sanjeev B. on

Rating:

Customer did not leave a comment.

pauline c. on

Rating:

Customer did not leave a comment.

Digna M. on

Rating:

Customer did not leave a comment.

don r. on

Rating:

Even though I reserved a truck for a specific time, I still had to wait in line more than 30 minutes.

william m. on

Rating:

Customer did not leave a comment.

ROBIN E. on

Rating:

A larger location would be helpful as there were many renters an vehicles on this site.

steve w. on

Rating:

Customer did not leave a comment.

Mark G. on

Rating:

Keep up with the excellent customer service. Each employee I came in contact with was professional and polite. Very helpful with my many questions. I would absolutely refer the Milpitas Oakland rd location to family and friends. Special thanks to David and Anthony for all their help.

Tatsuya K. on

Rating:

Customer did not leave a comment.

Donald K. on

Rating:

The General Manager and his staff are the best. They go out of their way to make certain that the customer is treated well. It's the only place that I will rent from.

Raj M. on

Rating:

Customer did not leave a comment.

DONALD K. on

Rating:

Customer did not leave a comment.

Dustin L. on

Rating:

Customer did not leave a comment.

xiaosong s. on

Rating:

Very friendly and helpful staffs. 5 star on the service

Steven d. on

Rating:

Customer did not leave a comment.

Avinash P. on

Rating:

Good service.

srinivas m. on

Rating:

The person who took us at the counter helped us tremendously. My only observation that could need improvement is that employees in general seemed to be in their own zone and not noticing that someone was smiling at them. Overall, an awesome experience!

Mark N. on

Rating:

Amazing service. No issues

Lemuel or Myra S. on

Rating:

Customer did not leave a comment.

Sebastian V. on

Rating:

Customer did not leave a comment.

Joseph D. on

Rating:

Customer did not leave a comment.

Richard G. on

Rating:

Customer did not leave a comment.

vandana p. on

Rating:

Excellent service and very friendly staff.

anthony c. on

Rating:

Great customer service by phone and in person.

PETER H. on

Rating:

Truck was well used. Nothing wrong with it but not great. Steering was wobbly and driver's seat was very difficult to adjust. It is all about two things: service and equipment. Service was fine. Equipment could have been a little better.

Yuping H. on

Rating:

Customer did not leave a comment.

JIM C. on

Rating:

Customer did not leave a comment.

ORANUJ J. on

Rating:

Customer did not leave a comment.

Robert N. on

Rating:

Not a whole lot, they were kind, respectful and efficient ??

Todd H. on

Rating:

Customer did not leave a comment.

Rebecca O. on

Rating:

More workers at the location.

RAYMOND C. on

Rating:

Customer did not leave a comment.

Tien R. on

Rating:

Very annoyed that initial estimate did not include credit use fee

Brian H. on

Rating:

Staff was very helpful and professional. It all felt very modern and was a very easy process. Glad to have uhaul around to make moving so much easier.

Navanitha Rao A. on

Rating:

Customer did not leave a comment.

Saeed S. on

Rating:

Unfortunately this location did not provide me a 9' cargo van, per my online confirmation. Sb from this location contacted me a day prior to my reservation date, and confirmed my pickup location, drop off location and 9' cargo van. However, on the day of reservation they provide me with a 10' truck, declaring to me that they can not give away a 9' cargo van. When I looked into my account I observed that the order has been changed to 10' truck without coordinating with me. This is a complete example of dishonesty. I kept telling them that due to the clearance limitations of my apartment, my moving process would be so difficult with this truck and only a 9' cargo van works for me. I was told that I can contact the customer service and talk with them. I will definitely neither use Uhaul service again nor recommend it to a friend. I expect to be compensated for this.

Nithin S. on

Rating:

Customer did not leave a comment.

Kwang C. on

Rating:

Customer did not leave a comment.

Vittal K. on

Rating:

Customer did not leave a comment.

Sushilkumar S. on

Rating:

The truck did not have ramp it would be great if it has a ramp

Dennis C. on

Rating:

Great experience. Everyone was very professional and renting the truck was super easy. I would definitely recommend this location to anyone.

gary b. on

Rating:

Trailer wheels were all muddy!

Chris C. on

Rating:

Customer did not leave a comment.

Reza K. on

Rating:

Customer did not leave a comment.

TAI P. on

Rating:

too expensive, $1.59 a mile is way too much.

Dimuthu G. on

Rating:

The person who took my truck charged me unfair fees. When I got the truck, sale person person told me to return the truck before the store is open. I returned the truck before the store is open. But the person who returned the truck (not the same sale person) charged me to two day unfairly. I want my money back.

Anthony H. on

Rating:

Customer did not leave a comment.

Ray B. on

Rating:

Customer did not leave a comment.

Jonathan A. on

Rating:

Customer did not leave a comment.

Jeevan S. on

Rating:

Customer did not leave a comment.

LARRY H. on

Rating:

Customer did not leave a comment.

DENNIS P. on

Rating:

Fast and convenient

Brad R. on

Rating:

Customer did not leave a comment.

Mang D. on

Rating:

Customer did not leave a comment.

Vignesh R. on

Rating:

Customer did not leave a comment.

Drew M. on

Rating:

helpfull and very nice staff.

Julie R. on

Rating:

Customer did not leave a comment.

Jacinto N. on

Rating:

Customer did not leave a comment.

CELINA G. on

Rating:

The people there were super friendly ND very helpful.

Jason H. on

Rating:

Customer did not leave a comment.

Randall D. on

Rating:

Overall a positive experience - both times I was there it had just gotten busy, but the checkout and return process was done without a problem and efficiently.

Shijun L. on

Rating:

Good!

Raymundo G. on

Rating:

Fast, Excellent and Professional Service. Thank you.

Murali Krishna P. on

Rating:

Customer did not leave a comment.

Jing Bo Y. on

Rating:

Customer did not leave a comment.

Donnalyn S. on

Rating:

Customer service was great, both gentlemen who helped me were great.

Danny D. on

Rating:

Customer did not leave a comment.

Joseph T. on

Rating:

Customer did not leave a comment.

Elizabeth R. on

Rating:

Customer did not leave a comment.

Diana B. on

Rating:

Customer did not leave a comment.

Scott K. on

Rating:

Customer did not leave a comment.

Nikhil B. on

Rating:

Wait times can be improved

Carolyn G. on

Rating:

The team was great from pick-up to drop off. :)

jason t. on

Rating:

Customer did not leave a comment.

Christoph H. on

Rating:

Customer did not leave a comment.

Christoph H. on

Rating:

Customer did not leave a comment.

Yucheng X. on

Rating:

Very good service.

on n. on

Rating:

Customer did not leave a comment.

prashant v. on

Rating:

Great experience

WALDO D. on

Rating:

Customer did not leave a comment.

Jay h. on

Rating:

Staff was very helpful. Pick-up and Drop off was very efficient.

Arsalan L. on

Rating:

Customer did not leave a comment.

Willie L. on

Rating:

More help at check in

Mary Q. on

Rating:

Customer did not leave a comment.

Greg A. on

Rating:

Customer did not leave a comment.

Bonato G. on

Rating:

Personal service is great..friendly staff...accomodating...answers all inquiry very well..good equipment

Charles A. on

Rating:

When making reservations via the website for one-way rental...the reservation may not be accurate for pick up. Do not rely on the information and call 24hrs in advance to be sure where the pick up is scheduled. It may not be as expected.

Franklin F. on

Rating:

Cleaning vehicle exterior would be better

juan a. on

Rating:

Thanks to sal aviles , excellent experience ?

ALEX A. on

Rating:

Customer did not leave a comment.

vannesa c. on

Rating:

Everyone at the Milpitas Uhaul location was so friendly and was very helpful. They were having some computer/technical issues, but handled the pressure and stress very well! I was very impressed with how apologetic and calm they were with some disgruntled customers. Overall, I will be coming back for their service! Thank you! Vanessa

dinesh k. on

Rating:

I did not receive the remaining amount back. I was just looking to my amount and then money is not credited back. It is going to waste my time to calla nd talk to you folks.

Kathleen K. on

Rating:

The equipment was faulty, however, U-Haul provided excellent service to assist in remedying the situation.

Terry H. on

Rating:

very nice man helped us.

JEFF D. on

Rating:

Was great.

MAXIM S. on

Rating:

Customer did not leave a comment.

DERRICK K. on

Rating:

Horrible experience. Have rented from u-haul for years. Will never use the service again.

Carol D. on

Rating:

Customer did not leave a comment.

Stephanie G. on

Rating:

Customer did not leave a comment.

Venkata N. on

Rating:

Can you put backup camera for the vehicles ? The vehicles are big and it would be difficult to check out for passengers and objects on backside.

Ricardo Nuno F. on

Rating:

good site and very good service!

Mahmoud K. on

Rating:

They are very professional and friendly. I had a great experience renting a U-Hall from this office.

jacob c. on

Rating:

Customer did not leave a comment.

don n. on

Rating:

Good service; excellent

Lawrence M. on

Rating:

Horrible customer service

Phil H. on

Rating:

Only complaint about the truck is the individual before me did not fill the truck back up with gas. Well below 3/4's. I put over 13 gallons in it 10 minutes after I rented it. Also, the smell from the cigarettes was a bit nasty.

NARDO N. on

Rating:

Customer did not leave a comment.

SUJEETH U. on

Rating:

Increase customer parking space.

LISA L. on

Rating:

Customer did not leave a comment.

ARTURO G. on

Rating:

Customer did not leave a comment.

DAVID S. on

Rating:

Customer did not leave a comment.

PATRICIA O. on

Rating:

But I would tell them not to go through Customer Service! To go direct

Don O. on

Rating:

Checked us in quickly, no issues and we were on our way. Would do business with them again without shopping around.

Joyce C. on

Rating:

Customer did not leave a comment.

DEBRA M. on

Rating:

Customer did not leave a comment.

OSCAR M. on

Rating:

Customer did not leave a comment.

David B. on

Rating:

The mileage charges on all of the trucks definitely appears to be rather exorbitant... which makes the advertised rental rates for the trucks quite misleading overall. Also, every single item beyond the truck itself is ultimately listed as an additional charge with clearly unreasonable fees for service charges, etc.

DAVID B. on

Rating:

The mileage charges on all of the trucks definitely appears to be rather exorbitant... which makes the advertised rental rates for the trucks quite misleading overall. Also, every single item beyond the truck itself is ultimately listed as an additional charge with clearly unreasonable fees for service charges, etc.

RODNEY LEE D. on

Rating:

Customer did not leave a comment.

Todd S. on

Rating:

Have two lines, one for customers that have already reserved and paid online and another one for those who are there and have no idea what they are doing and have questions, etc.

NIEL JUN T. on

Rating:

Customer did not leave a comment.

Paul H. on

Rating:

Customer did not leave a comment.

Pranesh R. on

Rating:

Very good experience. Hassle free. Neat.

CHANDAN M. on

Rating:

Overall a really good experience. No surprises in the end. Very professional.

farah b. on

Rating:

Customer did not leave a comment.

Shanshan G. on

Rating:

Customer did not leave a comment.

James K. on

Rating:

Customer did not leave a comment.

Chung Ta K. on

Rating:

Customer did not leave a comment.

Franklin F. on

Rating:

Vehicle was very dirty, especially exterior.

jimmy y. on

Rating:

Good service with knowledged guys

Geraldine S. on

Rating:

Customer did not leave a comment.

Santosh G. on

Rating:

Called the day before regarding my reservation, was told a completely different set of policies and rates. Will not be coming here again.

Raghavendra K. on

Rating:

Customer did not leave a comment.

Sharon M. on

Rating:

The customer service there is awesome. Friendly, to the point, and very good with advice on saving money for other things I wanted to rent. I would have all of my friends come here.

Ann M. on

Rating:

UHaul is usually an experience of disinterested, surly providers. Milpitas U-Haul has completely altered my perception. ALL of the staff were pleasant, welcoming, fantastically efficient, and responsive to my time crunch. The location is clean, the vehicle was ready to go, and they even sent me an email invoice. For any kind of move, USE THIS LOCATION! I cannot give these guys enough praise or my heartfelt thank you.

HASAN F. on

Rating:

9 miles of use of GM new (15 miles) van, burned 2.5 gallons. It did not make sense to me and UHAUL worker. No refund.

Alex G. on

Rating:

Good location and service

VIVEK S. on

Rating:

The person who issued me the truck could be more helpful. I didnt know which size (in exact feet) truck I needed and asked him to look my profile since I rented a truck just last week. I said I need the same size. He said go out and see which one do you need. I asked him again, can u look up from my profile which one did I use last week, but he said you need to go out and find out. Also, he never bothered to go over the damage with me. He said "we know where the damage is". Thats very poor customer service. The experience last week was superb though. The guy was super helpful.

Nikhil S. on

Rating:

Totally loved how smooth the drop-off was.

Tony N. on

Rating:

Customer did not leave a comment.

Mike S. on

Rating:

Customer did not leave a comment.

Jeff S. on

Rating:

The people working the counter were helpful and courteous. In particular, the gentleman that hitched the trailer was pleasant and thorough.

Brian M. on

Rating:

This place has the best customer service.

shanmugaprabhu m. on

Rating:

more space for return vehicle, kind of tag (which mentions return vehicle). To avoid pathway on road.

Adam W. on

Rating:

Customer did not leave a comment.

AUBREYY D. on

Rating:

Customer did not leave a comment.

WILLIAM F. on

Rating:

Customer did not leave a comment.

Dustin B. on

Rating:

Easy to check in, easy to return.

Travis S. on

Rating:

Customer did not leave a comment.

Gerry B. on

Rating:

Online early check-in is a huge time saver. I was ready to go in under 5 minutes.

Michelle M. on

Rating:

The guy that helped us was named Pete. He was very helpful snd friendly!

DUNG L. on

Rating:

Customer did not leave a comment.

DAVID S. on

Rating:

It is a warm felling to be greeted by name with a courteous staff always ready to help. A true reflection of the manager. David Sisto Purity Systems, Inc.

Rene P. on

Rating:

Customer did not leave a comment.

fengming g. on

Rating:

Customer did not leave a comment.

LOUIS S. on

Rating:

Everyone at this location was very friendly and helpful. Everything was explained in great detail. Thank you and I will recommend this location.

Cathy G. on

Rating:

Fast friendly service. Everything was ready to go, my lease was explained and my responsibilities. I highly recommend this U-Haul location

KALYAN K. on

Rating:

Customer did not leave a comment.

Paulo J. on

Rating:

Great Customer service!! No improvement needed :)

janine m. on

Rating:

Customer did not leave a comment.

gaurang j d. on

Rating:

Communication with the customer is clear and excellent. My experience of moving using U-Haul was very comfortable because of excellent customer support. Sincerely Gaurang Dave

Marina K. on

Rating:

Customer did not leave a comment.

Keon V. on

Rating:

Customer did not leave a comment.

Rhea C. on

Rating:

Customer did not leave a comment.

JOHN K. on

Rating:

my rental had less than 1/4 tank of gas in it when I picked it up. I told the agent that I needed to go 70-80 miles. he said it had at least 10 gallons of gas and that the truck got 12-15 miles/gallon. my trip used 71 miles, and I had to add gas after about 55 miles. this was very inconvenient. when I returned the truck, I told the person that I was dissatisfied with having to fill-up midway... he shrugged, and gave me a look that screamed " sorry, but I don't give a shit". weak customer service on each of my interactions with employees really irked me. probably will look for another source for truck rentals in the future.

JOSEPH G. on

Rating:

Customer did not leave a comment.

WILLIAM E. on

Rating:

Customer did not leave a comment.

patricia m. on

Rating:

1. I was called the Morning of my reservation to be told the truck I reserved was not available. Which caused an inconvenience. They offered me a cargo van which was not what I reserved. The van was not cleaned and had a horrible odor in the cab. It was terrible to drive/move with that bad odor.

Berry K. on

Rating:

Customer did not leave a comment.

rachel g. on

Rating:

All the young service Reps were super nice and helpful!

Sidney C. on

Rating:

Customer did not leave a comment.

maxamillian v. on

Rating:

Customer did not leave a comment.

Jason C. on

Rating:

Customer did not leave a comment.

Jing Z. on

Rating:

Customer did not leave a comment.

Allan C. on

Rating:

Customer did not leave a comment.

Lalit K. on

Rating:

Customer did not leave a comment.

Christian M. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Customer did not leave a comment.

Brandon L. on

Rating:

This was my first experience renting a U-Haul and I could not be more pleased. I was greeted happily by Glenn Jones and he answered every question that I had very professionally. I had booked a truck online, which stream-lined the processed, but Mr. Jones was invaluable to my experience, with his professionalism and welcoming demeanor. The entire process was quick and easy, which made my moving experience much less stressful. I am sure that future customers will have a great experience as well if they visit this location.

lionel m. on

Rating:

Thank friendly staff

Ruben D. on

Rating:

Customer did not leave a comment.

ken v. on

Rating:

Customer did not leave a comment.

JUAN B. on

Rating:

Customer did not leave a comment.

Janice B. on

Rating:

Great service, quick, easy, good vehicle. Return was super fast and easy. My only comment is that the time frame covered in the rental is not clear. It should be clearly stated that the rental covers 24 hours.

SERGIO D. on

Rating:

I was 30 minutes late they charge me another day

Ruben H. on

Rating:

Have your employees advise customer of the options they have. Rather then assume and give then something they didn't ask for. I rented a 6x12 open trailer and I got that but the sign says 29.95 and I get my receipt and it says 38. How is that. Then the guy disconnecting it says oh the ramp is more. Well that's great cause I never asked for that ramp but was sold the more expensive one. It's the principle not the 5 bucks. I hate shitty customer service.

HUNGEN L. on

Rating:

Customer did not leave a comment.

Peter L. on

Rating:

Very helpful. My original reservation was at a different location that help me identify what I really needed and directed me to this location.

deloras m. on

Rating:

Customer did not leave a comment.

edlen s. on

Rating:

Very prompt customer service. I like it.

Rohith V. on

Rating:

Customer did not leave a comment.

Joy D. on

Rating:

Great place to rent a truck or van. My only complaint is that the spaces in the parking lot are really close together. Other than that, great service.

Jessica C. on

Rating:

Express drop off was good

Michael C. on

Rating:

Customer did not leave a comment.

PEGGY P. on

Rating:

The person at the counter was polite and good at his job. The rental was easy and the return was easier.

kyle l. on

Rating:

Customer did not leave a comment.

Bruce T. on

Rating:

you should invest in trucks with rear view camera since this becoming more common now. People who drive U-Haul vehicles are not use to the large size and may be cause for a lot of accidents. $1/mile charge seems steep as well.

Javier C. on

Rating:

Customer did not leave a comment.

Louise F. on

Rating:

The service personnel was exceptional. Very nice and professional. Unfortunately the trailer was wired incorrectly and caused a fuse to blow on our explorer. We were told it must be our car so when we returned later the truck we had identified that it was infact the trailer. This incurred a cost of $190 at the Ford dealer to have our explorer diagnosed and fixed. We later had to take the broken trailer from Milpitas to Campbell location to swap out the trailer as an "emergency swap" in order to make our travel plans. If everything would have been corrected and we would have be recognized for the impact to our own vehicle, then this would have rated much higher.

Andrew Y. on

Rating:

Customer did not leave a comment.

James C. on

Rating:

Customer did not leave a comment.

Kevin G. on

Rating:

Customer did not leave a comment.

WALTER H. on

Rating:

Customer did not leave a comment.

GORDON G. on

Rating:

Dirty windshield.

Austin F. on

Rating:

Signed up for 5'x8' trailer to drive to AZ gave us 8'x12' and bent. Way bigger then I asked for and a safety hazard. Horrible service and equipment.

Kyle J. on

Rating:

Nothing, the service was perfect and I really liked the customer support from Glenn

Douglas L. on

Rating:

Customer did not leave a comment.

Norman W. on

Rating:

Customer did not leave a comment.

Samir S. on

Rating:

Quick and friendly, he answered all the questions I had. Thanks

Angus G. on

Rating:

Customer did not leave a comment.

Jackie W. on

Rating:

The person who helped us was awesome

Balaji T. on

Rating:

Customer did not leave a comment.

Siarhei K. on

Rating:

Customer did not leave a comment.

Christopher M. on

Rating:

Customer did not leave a comment.

ANTHONY F. on

Rating:

I use haul a lot check my record through uhaul lwill not use uhaul any more if the continue use high mileage prices at 1.59 a mile

omprakash s. on

Rating:

Good Service.

JUAN J. on

Rating:

Customer did not leave a comment.

DONGSHENG Z. on

Rating:

In general very fast and professional. Not very clean on seat.

Sherri L. on

Rating:

Outstanding customer service! Great job by all.

Stephen P. on

Rating:

Customer did not leave a comment.

Nikko Charlson H. on

Rating:

A+ all around.

Angelita M. on

Rating:

Customer did not leave a comment.

DELILAH C. on

Rating:

It was super quick and easy to get a van from you guys, thank you for your help.

SHYAM SUNDER S. on

Rating:

Customer did not leave a comment.

SAEED S. on

Rating:

Very professional and friendly customer service.

Katherine H. on

Rating:

Customer did not leave a comment.

truong d. on

Rating:

Very good service!

Jack L. on

Rating:

It was great.

MARC M. on

Rating:

Sale Rep told me that I have a 3 hour grace period from the time I return my rental so that i didnt have to rush and only be charge for 1 day. But i was charge for 2 days and manager told me it was only 30min grace period. So there needs to be more training on the staff to make sure that everyone is on the same page on what they communicate to the customer. I was charge an extra $100 but couldnt give me a refund because our conversation was not recorded. This is my first review of any service/product that i've purchase so that tells how unhappy i am.

Adrain g. on

Rating:

if the trucks where rented out with a full tank of gas. so we can return it the same way.. ( would be exellent ) my opinion??

Huei C. on

Rating:

Excellent service!!

Xiao H. on

Rating:

Customer did not leave a comment.

HAOYU C. on

Rating:

Customer did not leave a comment.

Shivarajkumar S P. on

Rating:

Customer did not leave a comment.

iram H. on

Rating:

Customer did not leave a comment.

Avid F. on

Rating:

Great People and very good service. Thank you

Paul S. on

Rating:

The lot needs to be repaved.

Snehal M. on

Rating:

Customer did not leave a comment.

Kuai Y. on

Rating:

Customer did not leave a comment.

anthony m. on

Rating:

Very easy to reserve! Easy pick-up and return services. Clean vehicles and low prices! Will definitely go back when I need to rent for hualing.

Erick M. on

Rating:

Keep up the good work

David S. on

Rating:

Customer did not leave a comment.

Shankar Ram M. on

Rating:

Uhaul representative helped me a lot! Thanks.

Eric S. on

Rating:

Check the signal lights. Back right tail light was out.

Bharat L. on

Rating:

Great service from start to finish

kelvin s. on

Rating:

Customer did not leave a comment.

michelle d. on

Rating:

Customer did not leave a comment.

Dianna H. on

Rating:

Customer did not leave a comment.

Daniel S. on

Rating:

The representatives were very friendly and helpful!

Aaron A. on

Rating:

Only problem we had was that the key to the uhaul did NOT unlock the driver side door and after spending a lot of time on the passenger door we were able to get the door open. This caused a delay in returning the truck to the San Jose location.

William K. on

Rating:

Customer did not leave a comment.

Eileen H. on

Rating:

*** Special thanks to Kevin Nguyen for his knowledge, recommendations and patience.*** All the staff who helped me were very patient, helping me make decisions and putting aside items for me to pick up later. On both ends of the transaction, returns and purchases went very smoothly.

Miriam V. on

Rating:

Customer did not leave a comment.

Jeffrey B. on

Rating:

Customer did not leave a comment.

Wanda W. on

Rating:

There should be some designation for smoking and non smoking vehicles. Mine reeked of smoke, but because I only had it a few hours, I didn't want to be difficult. I had to drive with the windows down the whole time because of the smell. Customer service was great though

Balasubramanian P. on

Rating:

Customer did not leave a comment.

Virginia Y. on

Rating:

Prompt, efficient, and friendly!

Chris H. on

Rating:

I've had so much drama with this and am extremely disappointed and upset.I made a specific reservation months in advance to have this work out not only did I not get the truck I reserved way ahead of time to be picked up Friday and brought back Saturday . A 26" foot truc to be exact. It got changed to Saturday. Then had me pick up a "17 foot truck in milpitas and a 6x12 trailer in the middle of San Jose .... Then to top it off It wasn't big enough due to having to move a 4 bedroom house. I loaded up and what do you know not enough room. Had to go all the way to Manteca unload and then go all the way back to San Jose to load AGIAN .... what didn't fit the first time. I spent so much more in gas to cover the trips and having to go out of my in so many ways. Not to mention I went over my allotted miles due to having to make 2 trips and still return all the equipment we rented. Then this lady Teri Teague in traffic div in fremont said into a phone on a recorded conversation that she hates this guy (meaning me) into the phone.She single handly rearranged my whole schedule this was a complete mess. She got an attitude with me over the phone because I had questions. Then to make matters worse the 2 uhaul places i went to both said they had 26' trucks but were reserved! I reserved months in advance and I get treated like this? I'm sorry but 50% of the bill is hardly acceptable. I called to formally complain about how Teri talked to me and was messing up my plans and then I get transferred from customer service to the lady I specifically said was messing everything up! I am completely frustrated.

Bryant C. on

Rating:

Customer did not leave a comment.

DVID O. on

Rating:

Hello. Just taking the time to be courteous when explaining the fees involved in the rental would be nice. It had been awhile since I rented with U-haul and it seemed some things were different. The associate that helped did not seem interested in discussing my thoughts and abruptly reviewed the contract so that he could get me out of the office quickly. It makes me feel it may be time to look at other rental companies. That is unfortunate since I have used U-haul for 30 years now. Thank you. David

Jean M. on

Rating:

Can't think of anything that would have made our experience better, for it was fabulous, and your personnel were exceptional in helping us out.

Barbara B. on

Rating:

Customer did not leave a comment.

Robert T. on

Rating:

Customer did not leave a comment.

Varun S. on

Rating:

Van was smelling bad.

TONY T. on

Rating:

Happy we will come back soon thanks your great sevi

ANIRUDH J. on

Rating:

Customer did not leave a comment.

sriram c. on

Rating:

very nice van , friendly staff at 800#er and locally

Igor R. on

Rating:

Customer did not leave a comment.

sharon y. on

Rating:

Customer did not leave a comment.

JOE C. on

Rating:

Customer did not leave a comment.

Mahvash v. on

Rating:

The Jentelman who helped us was very polite, expert and helpful. I am so pleased with the service. Thank u

georgiannee j. on

Rating:

None that I can think of.

Mukesh L. on

Rating:

Good staff

Kristen J. on

Rating:

Customer did not leave a comment.

ZHOU S. on

Rating:

Customer did not leave a comment.

ahmad a. on

Rating:

U-Haul of Milpitas are great . the equipment was clean and the guys over there they was so nice and useful .. thanks

Huei C. on

Rating:

The GM and the staff are very professional and friendly.

CHRISTOPHER P. on

Rating:

A restroom would be appreciated greatly.

Mohammad A. on

Rating:

Customer did not leave a comment.

George I. on

Rating:

I like this U-haul place, and rent trailers from time to time. The prices are very reasonable. I wish they would clean up the driveway a little, because I'm afraid of my car tires getting a flat or damage. Also, a few weeks ago when I was returning a trailer they made me wait 15 minutes before unhooking it, because another customer's RV was blocking the parking place they wanted me to pull the trailer to. Another thing is that on my most recent rental, the license plate did not match the rental document. These are small things, and I try to put up with them due to the reasonable rental prices on trailers. But they are things that I would certainly like to see improvement on.

DENNIS H. on

Rating:

Very happy with this location. every time i have dealings with them they have always been courteous, professional and helpful.

Carlos C. on

Rating:

Exelent job.thumb up

michael n. on

Rating:

Customer did not leave a comment.

Eric M. on

Rating:

Customer did not leave a comment.

JOSE H. on

Rating:

Customer did not leave a comment.

Christina R. on

Rating:

Staff was extremely friendly and helpful. Very happy with my experience.

culley c. on

Rating:

Your crew was friendly, informative and quick. They are pleasant to work with and I had a great experience.

danny C. on

Rating:

Customer did not leave a comment.

harpreet s. on

Rating:

Customer did not leave a comment.

Nancy R. on

Rating:

Lower your cost on mileage

Kathryn O. on

Rating:

When I dropped off the cargo van, I was initially told that no cargo vans were accepted at this location and I'd have to drive it back to the original pickup location. I then needed to show the receipt to staff, listing that location as drop-off point. Only then was it checked in and accepted.

YU SHAN JOY L. on

Rating:

Customer did not leave a comment.

richard l. on

Rating:

Customer did not leave a comment.

cynthia a. on

Rating:

My experience was great so I don't know

devin s. on

Rating:

THESE ARE THE MOST FUCKED UP PEOPLE ON THE PLANT!!!!!!!!!!!!!!!!!!! I WILL NEVER, EVER, NEVER, NEVER, NEVER EVER USE U-HAUL AGAIN FOR AS LONG AS I LIVE. U-HAUL IS A FUCKED UP COMPANY FROM THE TOP DOWN WITH INCREDIBLY FUCKED UP EMPLOYEES.

John B. on

Rating:

My son borrowed my two inch ball so it is gone. Bought a new one and your guy put it on for me after I did it wrong. Thanks! Like the early check in. Should have gotten one size larger. Made two trips.

DENNIS D. on

Rating:

understaffed; customers not allowed to use restroom by order of manager a Mr. Daniels. Customers told employee would get in trouble if he allowed use by customers. Violation of city and county codes.

Michael C. on

Rating:

I would not recommend U-haul to anyone as the customer service experience was poor. Three weeks in advance I reserved a truck and scheduled moving helpers and the day before I was to pick up my truck, Uhaul notified me that a truck smaller than what I had ordered would be available 7.5 hours after I needed it. I dealt with 3 or 4 different CSRs from Uhaul, none of home acknowledged the mistake nor apologized. I will not use Uhaul again and will not recommend Uhaul to anyone I speak with.

Marylou B. on

Rating:

Ryan at Portland Oregon was so professional and kind. He made me feel Important. Ryan deserves an employee of the month award. Five Stars for Portland Oregon.

Igor K. on

Rating:

The was some issue with my online order of moving boxes (the order was not found in the system), but the guy resolved the issue by manual processing.

jon k. on

Rating:

Customer did not leave a comment.

Javier B. on

Rating:

Customer did not leave a comment.

Jagadish N. on

Rating:

There are certain things which are beyond control of any particular U-haul store. Like when I picked Truck & Trailer from 2 different locations, there was conflict in the drop of location, one overriding other to finally end up in a mess. I was not so "intelligent" enough to sort out for myself until the last moment. Anyway, I do not want to be another pampered customer. But I disliked the pay-take-forget attitude which is probably because a slack co-ordination b/w the stores which customer at the end can sense. Well, again that is obvious; every store franchise would care about their own not about the others. And as customer you take care about your own when u r customer of 2 different stores.

Jennifer C. on

Rating:

Great! Professional service

Shyam S. on

Rating:

Found that the 10' truck that I booked wouldn't fit all my stuff, but the staff was very understanding and set me up with a 15' with out extra charges /fees than the rental. Thanks guys!

Hung C. on

Rating:

Have better redundancy in place for non-functioning credit card validation capability. Not able to rent out cargo vans when your credit card machine is not working is not a good way to do business. Other people have lives and deadlines too.

Joel C. on

Rating:

nothing, it was great! John is the man.

Jordan E. on

Rating:

I had a reservation for 9am. I did not receive my truck unit 9:45. The credit card processer was. It working and had me run down 2 blocks to get cash. I had movers waiting for me being paid by the hour. Was not handled correct.

moe s. on

Rating:

Customer did not leave a comment.

joyce p. on

Rating:

Thanks for helping us. We needed help in a short period of time. Thank you for understanding and care.

David M. on

Rating:

The van was well maintained, but was dirty. Had to wash the windshield to see out of it. Other wise everyone was friendly and competent.

Wendy J. on

Rating:

I don't like that uhaul says $29.99 a day and in actuality it is closer to $80.00...plus gas, but that has to do with corporate not the location. This location was awesome. Friendly, fast service is the best and your location met that!

Jesse L. on

Rating:

Using my iPhone to check in has problem to go back to the check in page after reading the equipment manual.

driver h. on

Rating:

We ordered 2 trucks and only one was available when we got there. We were fortunate to find a comparable truck at another location but it set us back 3 hours. As a result I worked a 15 hour day and got 4 hours sleep before our event the next morning.

LIANG L. on

Rating:

Customer did not leave a comment.

Dominic G. on

Rating:

The 14 ft truck performed well with no problems. The car transporter trailer took some getting acquainted but proved to be well designed and performed very well across the 450 miles of the trip across three passes into Oregon.

Chaoqun Z. on

Rating:

Customer did not leave a comment.

Armida A. on

Rating:

I ordered, online, an appliance dolly and assumed it was in the vehicle I reserved but instead a regular dolly is what I got. Upon returning the vehicle I was asked where the appliance dolly was and told them the regular dolly is what I got. The sales associate couldn't seem to get my credit difference as I was told I still owed 11 cents.

Suyog M. on

Rating:

Customer did not leave a comment.

Denise M. on

Rating:

Customer did not leave a comment.

Trevor G. on

Rating:

The 1st problem was when I picked up the vehicle it had under 1/4 tank of gas and was marked on the paperwork as 1/4 full. The guy inspecting it said this is what U-haul considers 1/4 of a tank. The 2nd problem was the truck was filthy. It had dirt and cat feces all over the truck bed. I did not realize this until I unloaded all of my belonging and smelled cat feces on my property. I had to clean off all of my stuff and rinse down the truck bed myself so I could finish moving my things. I feel I should be refunded part of my money for my rental. I have used this location in the past with no problems. This time I have found that the service at this location has went down the drain. Hopefully I can be compensated in some way for all of the inconvenience and for the fact I had to spend several hours cleaning cat feces off of my property.

Frank C. on

Rating:

The customer service rep was superb.

Hanisha K. on

Rating:

They were very helpful and giving good suggestions on what to get.

Vikram T. on

Rating:

advertise price was $1.39 and charge us $1.59. not right

Eric C. on

Rating:

Customer did not leave a comment.

Robert L. on

Rating:

Customer did not leave a comment.

Marcos V. on

Rating:

Customer service was very friendly and helpful. I was very happy with everything.

Chitra S. on

Rating:

The uhaul truck was in a bad confition when we have taken it. Also why is there an 80$ charge on my account. Thevrefund hasnt been given yet. As per the bill i should be charged only 24.94 why am i charged 80$

alejandro t. on

Rating:

Fast and professionals

LONG T. on

Rating:

Good service, fast.

John D. on

Rating:

They were fast, accurate, courteous and helpful. Great crew....

Patrick A. on

Rating:

Customer did not leave a comment.

Eric C. on

Rating:

Customer did not leave a comment.

Nicole N. on

Rating:

The staff who helped me were very friendly and nice. However, the location itself was poorly staffed. There was only 2 people working at 10am on a Sunday, and one of them was busy fixing a car so there was only one person working the counter. I waited almost an hour to get checked in and picked up my rental at 11am...I reserved it for 9am. Please staff more people to help out at this location!

Rimma R. on

Rating:

Everything was great! Your employees are terrific in this uhaul store!

DERRICK K. on

Rating:

Customer did not leave a comment.

DAVID L. on

Rating:

Auxiliary port to listen to smart phone

Curtis K. on

Rating:

Can't think of a thing to improve. Experience was excellent. No problems. Kudos to the team.

scott d. on

Rating:

A most impressively run business. They know this business inside-out, customer service is A+. Use them regularly for trailers that are so heavy duty-can't buy a trailer as good.

Anandjot K. on

Rating:

Excellent customer service

LITHEA S. on

Rating:

Customer did not leave a comment.

Eric W. on

Rating:

Was told restroom was out of service. Two attendants asked me to move trailer with my car to storage location. Seemed like they weren't engaged or integrated in customer service.

manoj m. on

Rating:

The person (I believe CJ) who helped me out over the phone on Sat evening with the reservation was extremely courteous. However, I can't say the same about the person who attended to me on Sunday. To begin with, he brought out the wrong van (or he messed up the mileage and fuel details for that van). Then he brought out another van and did not provide any walk through and was rude when I asked a question and then simply walked away when I had something else to ask him. If it hadn't been for the help I had received the previous evening, I would have walked away from this location and taken my business elsewhere.

Mohanbabu R. on

Rating:

Customer did not leave a comment.

Vladimir U. on

Rating:

Customer did not leave a comment.

robert w. on

Rating:

Keep up good work

john m. on

Rating:

Customer did not leave a comment.

Ian P. on

Rating:

Fasted check in/check out ever ! Thanks so Much !

subashinee k. on

Rating:

Customer did not leave a comment.

Carl M. on

Rating:

Customer did not leave a comment.

He G. on

Rating:

Customer did not leave a comment.

Pysith S. on

Rating:

Customer did not leave a comment.

Neal O. on

Rating:

Minor issue - the issuing attendant pulled information on the wrong van. Mileage and gas level were way off. He explained that the numbers were similar. However, it took a little extra time to straighten out. Check-in was very smooth with hand held app.

Garrett M. on

Rating:

Customer did not leave a comment.

Shankar Y. on

Rating:

Customer did not leave a comment.

RALPH M. on

Rating:

The employees were very helpful and courteous, so please do not change anything.

joni n. on

Rating:

Customer did not leave a comment.

qhoa n. on

Rating:

Customer did not leave a comment.

Mike Y. on

Rating:

Customer did not leave a comment.

Yvette D. on

Rating:

Customer did not leave a comment.

Nguyen D. on

Rating:

Great staff and very helpful.

Neemish V. on

Rating:

Customer did not leave a comment.

Graeme C. on

Rating:

Well, I would check with the location to make sure the equipment is available for use. When I made the reservation I requested an enclosed 4x8 trailer, but there was no such trailer available at the location. Since my schedule was pretty tight, I had to settle for an open top trailer. While I was able to complete the move, it was definitely inconvenient and required some changes to our original plans.

David T. on

Rating:

Customer did not leave a comment.

Pavel S. on

Rating:

Excellent.

scott d. on

Rating:

very efficient opperation, fast rental and return, always has what I need

Man Kit T. on

Rating:

Customer did not leave a comment.

Shahyar D. on

Rating:

Every thing was great just i reserved u-haul close to my home but i had to pick up from u-haul that was far and custumer have to pay more money for more milagr

Venkatesh A. on

Rating:

Customer did not leave a comment.

allen s. on

Rating:

Fast friendly service!

Phil L. on

Rating:

Customer did not leave a comment.

Jay C. on

Rating:

Friendly staff. Late drop off an advantage.

Erika C. on

Rating:

Everything was great.

Richard C. on

Rating:

Customer did not leave a comment.

John L. on

Rating:

I believe the person at the counter's name was John. He was quick to help and got me set to go in minutes. I also dropped off the truck back to him and I was on my way quick and easy.

ted h. on

Rating:

Customer did not leave a comment.

VAMSI D. on

Rating:

Customer did not leave a comment.

sean k. on

Rating:

I got the truck from one loaction and the trailer from another, both places charged me for the trailer so I have to chase down a refund which has lowered the experience rating.

Janet H. on

Rating:

Customer did not leave a comment.

Nicole D. on

Rating:

John who checked us in was awesome. He was very quick, friendly, and helped us with all of our questions!! I wish all customer service people were like him.

Brian N. on

Rating:

no complaints, agent was very knowledgeable and helpful!

Eric C. on

Rating:

Customer did not leave a comment.

Latanya G. on

Rating:

The price change several times

Nazanin S. on

Rating:

Absolutely rude manager! We reserved the large truck but when we got there we saw one smaller one is getting returned. We asked for that and the manager said no. I tried to call another location to see if they have smaller one available, the hiring manager told me in a very rude way that good luck you cannot find! Aweful facial expression veryyyyy rude! At first they said they do not have furniture dolly because they did not want to open a new one. Then after they thought they are going to lose us to another u haul location they said no actually we have one!! Verg bad experience! Poor customer service

Artemii P. on

Rating:

Customer did not leave a comment.

Richard B. on

Rating:

A lot more crowded than the spacious location in Chico. Very helpful personnel as in Chico location.

HARISH B. on

Rating:

Customer did not leave a comment.

Ben O. on

Rating:

Customer did not leave a comment.

Morgan J. on

Rating:

Overcharged

MOHAN VAMSEE G. on

Rating:

Everything is Easy even though for a first timers like me. Thanks.

Maria L. on

Rating:

Excellent location, specially Mr. David. Very helpful, curtious, and an excellent employee.

Robert R. on

Rating:

Customer did not leave a comment.

THOMAS B. on

Rating:

Customer did not leave a comment.

FERDAWEK T. on

Rating:

Nothing keep up the good work ??

Blake S. on

Rating:

Customer did not leave a comment.

Joey F. on

Rating:

Customer did not leave a comment.

Carol K. on

Rating:

Customer did not leave a comment.

michael y. on

Rating:

Both guys who helped me are terrific! they are knowledgeable, courteous, polite and got everything done in no time. I have been coming to this place for many occasions, and will definitely recommend to all my friends and colleagues! Thanks guys and please keep up the great jobs you have been doing!

David S. on

Rating:

Great customer service

Paul F. on

Rating:

Service was prompt and friendly

bill p. on

Rating:

It would be great if the 4C Council could get a discounted rate since we use this service regularly.

habib m. on

Rating:

Customer did not leave a comment.

ANILA KUMAR G. on

Rating:

Everythings great??

Jose P. on

Rating:

Good and fast service thank you.

Joy D. on

Rating:

Customer did not leave a comment.

Peter K. on

Rating:

Customer did not leave a comment.

dana h. on

Rating:

Customer did not leave a comment.

Tanya Y. on

Rating:

Customer did not leave a comment.

james g. on

Rating:

Customer did not leave a comment.

Nguyen L. on

Rating:

Customer did not leave a comment.

Rachel D. on

Rating:

Customer did not leave a comment.

NAM Q. on

Rating:

The man who gave me the truck lacks of basic knowledge (how to turn on the truck loading light,what is the emergency number for road assistance...his answers for my questions are the same: I don't know)

edward s. on

Rating:

Only wish a restroom was available

Michelle F. on

Rating:

Great customer service.

Jeffrey L. on

Rating:

In and out quickly with clean and equipment ready. Fantastic service!! Thanks Dave.

sally m. on

Rating:

Customer did not leave a comment.

YONGJUN F. on

Rating:

Customer did not leave a comment.

max t. on

Rating:

Customer did not leave a comment.

Nonito C. on

Rating:

Customer did not leave a comment.

lilan c. on

Rating:

THX

hien t. on

Rating:

Customer did not leave a comment.

Jennifer D. on

Rating:

the truck had a shifting issue. it took forever to go up a hill.

Mark U. on

Rating:

Customer did not leave a comment.

Jose C. on

Rating:

Customer did not leave a comment.

Austin C. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

the truck was really bumpy when driving even at low speed like 10 MPH. The tires really need a balance.

BILL P. on

Rating:

The passenger side mirror is loose and moves from its set position.

SHANKAR S. on

Rating:

Customer did not leave a comment.

RUEY-PYNG L. on

Rating:

Customer did not leave a comment.

jack roger w. on

Rating:

Customer did not leave a comment.

TEJAS V. on

Rating:

Customer Service is awesome!! Paperwork was done within 2 mins. Thank you UHAUL

Clement M. on

Rating:

Customer did not leave a comment.

Gabriel L. on

Rating:

Great customer service from Glen he met all our needs and questions.

Anthony R. on

Rating:

Customer did not leave a comment.

Mark N. on

Rating:

Customer did not leave a comment.

Anthony P. on

Rating:

Customer did not leave a comment.

GOPALA c. on

Rating:

While advertising I was told in the website that per mile it is $1.19. once I drop off the vehicle they charged $1.59 per mile. I have to talk to the representative on this.

Kevin R. on

Rating:

I ordered 12 furniture pads and thye did not put tjem on the truck.

manuel c. on

Rating:

I was very satisfied. They were fast.

Shelby W. on

Rating:

The van was very clean. The staff were friendly, quick, and attentive.

prakash m. on

Rating:

Customer did not leave a comment.

Francesca S. on

Rating:

My reservation was for originally a different location and I wasn't told about the change in location until I showed up at the original location to pick up the truck I was very upset to find that it had changed location and I receive no notification when I went to the new location I asked for some kind of discount for my time and trouble and was told no I had to call back till 1 800 number when I call the 1-800 number I got zero response the phone kept ringing and ringing and hanging up on me over and over again I never got through to an actual person

Robert R. on

Rating:

Both of your employees were very helpful and pleasant.

Shrikanth N. on

Rating:

Customer did not leave a comment.

Roger M. on

Rating:

I wanted to rent a motorcycle trailer to take my gold wing in for service. Originally I was going to rent the 4x9 motorcycle trailer with the tire chock for the motorcycle. I went to the rental yard and found a 5x9 trailer that also had a motorcycle chock. The clerk helping me jotted down the trailer number and modified my reservation to the larger 5x9. Two days later I went to pick up my trailer and the one 5x9 trailer was not there - gone, rented. I needed a trailer so I took a 4x9 instead. Why was this important. The gold wing motorcycle weights 903# on the showroom floor. The 4x9 trailer is rated at 950# cargo weight. I will have to drain most of the gas, empty all saddlebags before I feel the bike is well under 950#. The 5x9 trailer I originally rented is rated at 1,650# cargo. A much higher safety rating for my motorcycle. I am upset because the clerk and I wrote doe the unit number of the single 5x9 trailer so it would be there when I came by to pick it up. Gone is gone. I have learned some things about working with U-Haul. Not all 5x9 utility trailers are the same. Many of the newer trailers have that integrated motorcycle chock. The older trailers do not and are not designed to trailer motorcycles. What have I learned? Go to the rental yard that morning or prior evening to verify the trailer you need is still there. Give yourself time to go to another yard for what you need.

Christine C. on

Rating:

Customer did not leave a comment.

SALLY H. on

Rating:

Customer did not leave a comment.

Richard L. on

Rating:

Customer did not leave a comment.

GULLED R. on

Rating:

Customer did not leave a comment.

joseph m. on

Rating:

Customer did not leave a comment.

Chang L. on

Rating:

Customer did not leave a comment.

Wei L. on

Rating:

Customer did not leave a comment.

Ramunas R. on

Rating:

Hello just one think 1,59 per mile NO COMMENTS!!!!!!!!!!

Ferdinand S. on

Rating:

Customer did not leave a comment.

Lacey T. on

Rating:

Customer did not leave a comment.

Min Y. on

Rating:

Customer did not leave a comment.

vincent F. on

Rating:

Customer did not leave a comment.

Maria L. on

Rating:

I didn't know there was already a dolly and pad that came with the truck, I paid for another one if that can be mention in the specification that will help.

Larry K. on

Rating:

Customer did not leave a comment.

Thomas L. on

Rating:

Customer did not leave a comment.

Haim S. on

Rating:

Customer did not leave a comment.

Joe E. on

Rating:

charge the quoted rate and don't bundle miles in. I went over budget due to their up-sells and couldn't purchase the item that necessitated the truck.

Rodrigo T. on

Rating:

Customer did not leave a comment.

cappi w. on

Rating:

Customer did not leave a comment.

james g. on

Rating:

Customer did not leave a comment.

JEFFREY N. on

Rating:

Customer did not leave a comment.

James K. on

Rating:

Late drop off went smooth

Monte R. on

Rating:

The speedy electronic checkout is AWESOME!

ELISA G. on

Rating:

always great customer service! thanks

amarnathreddy p. on

Rating:

Customer did not leave a comment.

Arvinder M. on

Rating:

Customer did not leave a comment.

Feifei C. on

Rating:

Customer did not leave a comment.

Jesse R. on

Rating:

Awesome customer service, we had some issues with wiring for a 8×5 Uhaul trailer. The shop in San Jose was very kind, understanding and the employees displayed a professional attitude with great customer service. The wiring issue was resolved and we were able to complete our trip with no issues. Thanks again and we will look forward to using Uhaul again. ;)

Ernesto J. on

Rating:

Not charge for the unused equipment, i.e dolly, furniture pads.

Becky A. on

Rating:

Customer did not leave a comment.

Chia T. on

Rating:

Customer did not leave a comment.

Gaurav S. on

Rating:

Customer did not leave a comment.

Cana Melea N. on

Rating:

Customer did not leave a comment.

Natassja R. on

Rating:

Customer did not leave a comment.

Lawrence S. on

Rating:

Customer did not leave a comment.

Jonathan C. on

Rating:

Customer did not leave a comment.

David B. on

Rating:

Customer did not leave a comment.

Halbert C. on

Rating:

Customer did not leave a comment.

quentin a. on

Rating:

Customer did not leave a comment.

ruben t. on

Rating:

Customer did not leave a comment.

Angelina M. on

Rating:

The guy who helped my dad and I was very nice and helpful. A great experience.

Peter K. on

Rating:

Customer did not leave a comment.

Sean C. on

Rating:

Customer did not leave a comment.

Terry D. on

Rating:

Customer did not leave a comment.

Baba K. on

Rating:

I liked the new ford Truck. They are good.

Sarah H. on

Rating:

Customer did not leave a comment.

Brett L. on

Rating:

The whole booking/reservation process is a nightmare. You need to make some major changes before I ever rent from you again. Don't reserve a truck for someone if it is not available! How hard is this? The savings on a Uhaul truck are not worth the time I had to spend dealing with all the reservation crap. Get it together Uhaul.

Chris K. on

Rating:

Customer did not leave a comment.

Danette G. on

Rating:

Customer did not leave a comment.

Hongwei L. on

Rating:

excellent

Karan D. on

Rating:

Hire more people so they can answer phone instead of all calls getting forwarded to national call center even when called local store. The store wasted my two hours because their truck did not have a license plate and the national call center did not know what the store should do.

aNNAMARIE b. on

Rating:

Both clerks were very professional. I am happy that I rented from this location.

Alfred Z. on

Rating:

Customer did not leave a comment.

Yousef A. on

Rating:

Customer did not leave a comment.

Marie C. on

Rating:

They changed the location on me the day before, (to 29 miles north where I'd be picking it up in terrible morning traffic so it'd probably take up to 2 hours) so I had to contact customer service, then they ended up changing it to a slightly closer one and gave me an extra day, so I picked it up the night before. I was upset mostly because i am driving south and those locations opened at 9 am when I wanted it by 7 am. So I went from being very upset to getting over it once it was settled. The man working at the milpitas location however was very nice.

diwakar m on

Rating:

amazing staff, specially dan. he helped me find a truck even though i did not have reservation. thanks guys

Matthew S on

Rating:

All U-Haul employees I interacted with were efficient and the whole process felt very streamlined.

DEBBIE M on

Rating:

Thank you to Dave and Shawn

RICHARD L on

Rating:

The San Jose location is not secured. The manager threaten to ship after just a day of loading but the location is not secured.

ROSEL W on

Rating:

Mr. Dave helped me .. went out of his way to teach me connect and disconnect the tow hitch from the trailer.. even accompanied my to my apartment and showed me how to use the equipment.

ROBERT L on

Rating:

Everything went smoothly with the exception of the drop off. The employees could not give me a receipt which both wasted time and made me nervous about leaving my belongings with them.

PAM S on

Rating:

No calls for delivery info. Told it would be there between 12-2pm. Showed at 3 without the 2 dozen blankets that I ordered. The brackets had been ripped off so there was no way to lock it. Big hassle!