Customer Reviews for U-Haul sur Crémazie Ouest - déménagement et entreposage

5,040 reviews

306 Boul Cremazie Ouest   Montreal, QC H2P1C6

(514) 385-6297

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 385-6297

306 Boul Cremazie Ouest
Montreal, QC H2P1C6

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
4.0

Customer did not leave a comment.

ROBERTO N. 
Rating:
5.0

Very good customer service Explained everything and very content with level of service

George A. 
Rating:
2.0

Poor and unclear service, changed my pick up location without telling me, changed my truck last second, wouldnt let me return truck after hours

Alexis A. 
Rating:
1.0

The truck had a large hole in the floor where the friend who was helping me move hurt themselves quite badly. I told the staff and they seemed to shrug it off. Also, I've been charged for extra gas, but I filled the tank and can provide a receipt. I would appreciate to be refunded at least for the gas.

Justin C. 
Rating:
5.0

On the return the guy who helped me is amazing. He helped me park. I forgot to ask his name. I forgot $100 bill on passenger seat and I came it was there he is very honest. Very professional

Abrahim F. 
Rating:
5.0

Nothing everything was great

ISRAEL B. 
Rating:
4.0

Customer did not leave a comment.

Manuel G. 
Rating:
2.0

I ask to include 12 blankets but never got it.

Cecile P. 
Rating:
4.0

Your direct phone needs to be actively monitored by your staff 24 /7

ANTHONYKOFI A. 
Rating:
5.0

Customer did not leave a comment.

Luc C. 
Rating:
5.0

Customer did not leave a comment.

Armelle B. 
Rating:
5.0

Super bon

Marc L. 
Rating:
5.0

garder vos employes et prenez en grand soin car ils sont precieux et tres gentils avec la clientele En tout cas moi j ai tel a celui de Jean Talon Samedi pour des informations et le jeune homme qui m a repondu n avait vraiment pas le gout de travailler il a repondu comme si c etait chez lui avec un simple Allo et a ete assez rapide pour se debaraaser de moi et quand j ai voulu savoir a qui je parlais il a raccrocher j ai finalement appeler celui de cremazy et celui qui a repondu m a dit bonjour c est nommer et m a demandez poliment comment j allais et comment il pouvait m aider j ai fait WOW WOW Quand je suis allez recuperer le camion j ai eue droit a la meme gentillesse et un service tres courtois Tres belle equipe a cet endroit Merci

Denyse D. 
Rating:
5.0

Customer did not leave a comment.

Nicolas S. 
Rating:
5.0

Customer did not leave a comment.

Alexis V. 
Rating:
5.0

Customer did not leave a comment.

Normand M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex J. 
Rating:
3.0

Customer did not leave a comment.

Normand M. 
Rating:
5.0

Customer did not leave a comment.

ramy K. 
Rating:
5.0

Customer did not leave a comment.

Bonheur N. 
Rating:
5.0

Customer did not leave a comment.

Georges G. 
Rating:
5.0

Customer did not leave a comment.

MarieTherese B. 
Rating:
5.0

Customer did not leave a comment.

Guillermo Q. 
Rating:
4.0

Bravo !

Martine L. 
Rating:
5.0

Customer did not leave a comment.

Pietro T. 
Rating:
4.0

Customer did not leave a comment.

sylvain L. 
Rating:
4.0

the location position when I returned the truck was not working ???

PATRICE L. 
Rating:
5.0

Belle expérience de location de remorque. Sûrement pas la dernière :)

Louis P. 
Rating:
5.0

great staff

michel T. 
Rating:
1.0

My rental was scheduled for September 2nd. On that day when I arrived there was a HUGE line up at the counter. I waited 20 minutes. when I did speak to an agent, they told me the truck I had reserved had been in an accident. This was true, I saw the truck. They did have other trucks in other offices, but I had to coordinate the moving of the reservation. It was very busy and the gentlman was very nice, so I offered to postpone my project for a week and not make a fuss. He offered to give me a discount for my rental. He asked me to contact him before the Friday the 9th Of September of the rental. I emailed the day before, and no answer. When I was in the office I told them of my situation, the agent said that they had no information and the person I had emailed had been on vacation for a week! this means they would have known that I would email them at a time that they would be on vacation. This may be why they did not put a discount at the time when they changed the reservation on the 2nd of September. This is highly unethical or at least very incompetent, but definitely NOT good customer service. So this is my reason for Poor Rating. Not Impressed at all Uhaul.

Vikeine M. 
Rating:
4.0

Maybe improve your internet provider, it took forever for the young guy to find my reservation.

Alice L. 
Rating:
5.0

S'assurer que les données inscrites au contrat sont validées avant le prêt du matériel roulant ainsi que les dommages au véhicules car le client en est responsable, tout de même j'ai l'habitude et tout c'est bien résolu.Toujours à recommender.

eric B. 
Rating:
5.0

Customer did not leave a comment.

Uribe M. 
Rating:
5.0

Merci beaucoup

manuel A. 
Rating:
5.0

Customer did not leave a comment.

Panagiotis F.  |  First Impressions 
Rating:
1.0

Batterie boosted so much it was melted and failed lost a lot of time

Cedric D. 
Rating:
5.0

Customer did not leave a comment.

Jyota B. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Mathieu L. 
Rating:
5.0

Good customer service and punctual staff

Aakash B. 
Rating:
4.0

Customer did not leave a comment.

Tristienne C. 
Rating:
4.0

J'ai particulièrement apprécié le service du personnel

Andree C.  |  First Impressions 
Rating:
4.0

Worker are very respectful and friendly

ANTHONYKOFI A. 
Rating:
4.0

Everything was fine apart the odor in thé canin and it apears it was not cleaned recently

EDGAR P. 
Rating:
5.0

Rapide courtois et efficace. Merci

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Dominic T. 
Rating:
4.0

Comme on m'a déplacé vers des succursales plus loin de chez moi, j'ai dépassée le kilométrage alloué et on me l'a chargé

Lysandre C. 
Rating:
5.0

Customer did not leave a comment.

Francis N. 
Rating:
3.0

When i initially got the truck the back was dirty, tires kept going flat i had to keep filling it throughout the week and had to fill it up before i left so no maintenance check was done before renting it to me. As well they put an "alert" on my name because i was 20min late due to me cleaning the truck that was dirty when i got it, so i wouldnt be charged.

Kyle L. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
3.0

The staff were helpful and friendly at drop off. This location can be difficult to access from the highway when there is a lot of traffic. I think it might be easier to access by driving up rue Jeanne Mance instead

Ross S. 
Rating:
5.0

Customer did not leave a comment.

Samy G. 
Rating:
5.0

Le niveau d'essence était plus bas qu'indiqué au bureau. C'est la 2e fois que je loue en peu de temps chez U-Haul et la première fois c'était la même chose...

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Marcel L. 
Rating:
5.0

Customer did not leave a comment.

Emilie A. 
Rating:
4.0

Customer did not leave a comment.

Alexandre C. 
Rating:
5.0

Customer did not leave a comment.

jean R. 
Rating:
5.0

Customer did not leave a comment.

Elquasim M. 
Rating:
5.0

Nothing.Great service!

AnneMaria Z. 
Rating:
4.0

Isn't fuel included in the rental? I had to put some gas in the vehicle before returning it. It would be a good idea to do an inspection of the vehicle with the client present before renting it to a customer. Thanks,

Vitalem A. 
Rating:
5.0

Clean but a lot of non-working devices; radio, hasard light button, sun shield.

Luc D. 
Rating:
5.0

All good! But I need to go there tomorrow morning! I forgot my garage opener

Alberto M. 
Rating:
1.0

Customer did not leave a comment.

Anas C. 
Rating:
1.0

The most horrible service and they are crooks

Diane G. 
Rating:
5.0

Very helpful personnel. Pleasant experience.

Carole C. 
Rating:
5.0

Customer did not leave a comment.

Zius J. 
Rating:
5.0

Customer did not leave a comment.

Sabine M. 
Rating:
5.0

Advise customers what happens if gas tank is not brought back with same amount of gas than when taken.

Tara K. 
Rating:
5.0

Staff were extremely helpful! We were notified when we accidentally left our storage unit unlocked. They also contacted us when our storage unit was empty to cancel the rental. Extremely good service! The staff here are really great!

Ryan S.  |  Overall Experience 
Rating:
4.0

The Line to get thé truck was very long i had to wait for one hour despite the fact that i had reserved a truck

Bibisha M. 
Rating:
5.0

Customer did not leave a comment.

fabrizio B. 
Rating:
5.0

Customer did not leave a comment.

Nannan L. 
Rating:
5.0

Customer did not leave a comment.

Thuy N. 
Rating:
1.0

Once again there was no customer service or support for us or any other people dropping off their vehicles. The online drop-off system is not user-friendly. However, the online providers were extremely quick to note the we owed them 12 more dollars for gas (in spite of us filling it to the correct level prior to bringing it in). This was on top of an exorbitant price for rental. We feel that an investigative expose of U-Haul's practices is warranted.

Richard M. 
Rating:
2.0

Arrived at the location at opening (9:00 AM) and it took over 90 minutes of waiting in line and for the equipment to be ready for me to leave with just a simple trailer.

Benoit G. 
Rating:
5.0

The self-service is super useful , everything amazing

Andres T. 
Rating:
3.0

Even though the staff was nice and it went well overall, we waited over an hour to pick up the truck we rented a week earlier. About 10 to 15 people were in the same situation than us.

Estelle G. 
Rating:
3.0

There was a lineup of 20+ people outside and only one employee, it took literally an hour to get my reservation

Richard B. 
Rating:
2.0

J'ai attendu 1h20 avant d'être servie.

Marjorie P. 
Rating:
5.0

Staff was very helpful and resolved an issue caused by the pick up location that could have cost us 1000 dollars

Spencer H. 
Rating:
4.0

Le camion 15 pieds n'était pas disponible donc on nous a donner camion de 20 pieds mais au prix de celui de 15 pieds. Bon service et pratique.

Groupe B. 
Rating:
3.0

I had no idea what was the gas I had to put in. I received my véhicule 30 minutes later than my initial reservation and still had to return it at the initial time. I had to rush a 30 minutes to get it on time. Overall great véhicule with great motorization and very nice and smiling service. Thank you for your service

Elise H. 
Rating:
5.0

Customer did not leave a comment.

Aissa L. 
Rating:
4.0

J avais reserver un diable pour déménager des electros ménager mais il y en avais plus de disponible, l employé m a donner un diable à boîte et une strap avec claquette gratuitement.

PIERRE J. 
Rating:
5.0

Customer did not leave a comment.

Salvatore C.  |  Overall Experience 
Rating:
3.0

Location is on a major hwy —BAM into traffic. Not ideal for 1st time UHAUL drivers!

Laurel S. 
Rating:
5.0

Customer did not leave a comment.

Bruno B. 
Rating:
4.0

Customer did not leave a comment.

Roubin M. 
Rating:
2.0

The truck was dirty outside. I had to clean the windshield which was very dirty ( insects traces ) . Also was reservation was for 8:30 am but the appliance dolly was not in the truck, as I ordered when I made my reservation. I had to wait 30 minutes until the location was open to got it. When returning the truck I waited for more than 15 minutes at the office to get my location released.

Eric S. 
Rating:
4.0

Svp en français

Louis A. 
Rating:
4.0

la jauge d'essence n'était pas au plein. il est difficile de compléter la différence dans ce cas et j'ai été chargé en essence à un prix 15% au dessus du prix à la pompe.

Jean-Philippe L. 
Rating:
3.0

U-Haul needs to get better trained customer service Reps, I was totally misled by an agent out of Montreal, I spoke with Maria @ phone # 514 684 3273 on Aug 11th at around 4,11 PM and told her that I require a 15 Footer truck for one way Dorion To Toronto, she said so you need a 24 hour rental I said yes, she says OK no Problem..and then she says if there's any problem that they will contact me, this was my expectation until I was advised by email on Aug 19th to pick up the truck at 306 Cremazie west instead of rue 607 Rue Chicone, when I got to 306 Cremazie I was told that it was a 3 day rental and I was charged over $1000+ I I had totally been misled and paid a lot more that I had expected.........NOT Happy with this rental.

Nourang S. 
Rating:
4.0

Customer did not leave a comment.

Mohammed A. 
Rating:
5.0

Customer did not leave a comment.

Martine T. 
Rating:
5.0

Je remercie toute l'équipe et spécialement la personne qui s'est chargé de me louer le camion il était très gentil et collaborateur exceptionnel j'ai aimée sa gentillesse et son suivi merci beaucoup

lidia Z. 
Rating:
3.0

Overall, Uhaul provides good service, but the booking experience is terrible. I needed a truck for 48h, you're telling me you have trucks but then someone from your office leaves a voicemail saying you don't. No real option offered, in a different location, a different size.... But if I pick up on Saturday at 7AM and return o sunday at 9AM (because it only opens at 9AM on sundays), you said you were going to charge me the 2 days. So you don't provide service, but you're willing to charge for it.

TANGUYPIERRE P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Elias B. 
Rating:
5.0

Customer did not leave a comment.

tapan V. 
Rating:
5.0

Customer did not leave a comment.

Malik C. 
Rating:
5.0

Customer did not leave a comment.

giuseppe C. 
Rating:
4.0

Customer did not leave a comment.

Boubacar B. 
Rating:
2.0

no ac on the hottest day

Armaandeep S. 
Rating:
5.0

well, the truck felt a bit dodgy to drive. There was a message that the oil needed changing and even though I was driving for 2 hours on a highway, you can see the oil pressure meter kept changing values, signs of the need of a dire oil change, or something potentially faulty with the motor. Also, the steering needs an alignment, there was a constant 15 degree slant in the wheel to keep the car driving straight. Consider updating the pictures when client are doing their initial inspections. Almost every single picture I had as reference to identify defects I had to contest, some even twice. The trucks exterior was no where close to what I had been given as reference. This will save headaches on the dealers part for any new potential damage and also protecting the client for any additional fees they might get because there is such a big difference in the pictures compared to what you're actually getting (again, only looking at the exterior). Service was flawless. The people working there are extremely friendly and are very helpful when compromising KMs for your trip and return time. I think this location was the best experience I've had at a U-Haul store by far. I will definitely go back to this specific location if I need another rental. Otherwise it was cleaned freshly upon pickup and the interior was very well maintained. Thanks again for a great service!

sean J. 
Rating:
5.0

Customer did not leave a comment.

Janothan M.  |  Overall Experience 
Rating:
4.0

The particular rental unit I had has a giant fan / air exchanger type machine blocking the space up above about 6 ft. The wall showed the signs that there was water damage in the past. For me there was no issue but if I wanted to rent longer with more belongings to store, I wouldn't be comfortable with that unit. Otherwise I cannot complain about the employees or services.

Yui P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lydia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pierre b.  |  First Impressions 
Rating:
5.0

La personne qui m’a servi étais fantastique m’assister bien au delà de mes attentes et étais courtois

Jonathan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessie M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

PATRICK L.  |  Overall Experience 
Rating:
5.0

Thanks Chris for the very good service, we sincerely appreciate your efficient and your patience.

assia H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

benabed y.  |  Overall Experience 
Rating:
5.0

Merci pour la gentillesse et la propreté. À bientôt MC

marie christine t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachid a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachid a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEAN FRANCOIS M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa D.  |  Overall Experience 
Rating:
1.0

L’employé Mamoudou Diallo était plus qu’incompétent. Il nous a fait perdre plus de 45 minutes avec ses bêtises. Il ne savait aucunement ce qu’il faisait. Jamais ne s’est-il même excusé. Sincèrement dans le top 3 de mes pires expériences de service À VIE. Ca me fait tout de même de très bonnes histoires à raconter qui sont maintenant hilarantes ; bien que sur place, c’était loin d’être drôle.

benabed y.  |  First Impressions 
Rating:
5.0

Merci beaucoup

JULIO CESAR H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  Online Move In 
Rating:
5.0

Merci, à Martin pour son service, ses conseils et sa prise en charge. Nous louons chez U-Haul sur Crémazie, van, truck et local depuis 2015. Le service est toujours excellent et constant. Vraiment très bon service. ⭐⭐⭐⭐⭐

basile (Helen) S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

allen k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis philippe M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis philippe M.  |  First Impressions 
Rating:
5.0

Merci très bon service,

micheal b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maarouf G.  |  Online Move In 
Rating:
3.0

Endroit propre et fonctionnel. Mais le service à la clientèle laisse à désirer, comme dans toutes les succursales U-Haul. Manque de personnel pour répondre à la demande, temps d'attente long et service pas toujours des plus courtois.

gabrielle l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  Overall Experience 
Rating:
5.0

The girl working at the front counter was very friendly, answered all our questions and showed us where our storage was and how to access it. Very easy to move our stuff in.

Angelene F.  |  Online Move In 
Rating:
5.0

C’est très bien en terme de qualité, mais c’est extrêmement cher pour ce que c’est… c’était rendu à 92$ par mois pour une mini entrepôt de 5x5 pieds.. c’est un peu ridicule et j’ai pas apprécié les hausse annuel aussi grande pour un mini entrepôt et c’est pour ça que j’ai été cherché mes choses. Et aussi j’aurais apprécié me faire rembourser les semaines payés que je n’utiliserai pas. Après autant d’années de loyauté…Merci pour la sécurité et la qualité.

SANDIE B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kyles S.  |  Overall Experience 
Rating:
5.0

Jai rien a dire sur le service ou l'entreposage cetais excellent merci

denis d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth C.  |  Overall Experience 
Rating:
3.0

Very tight access to over loading docks. Congested oftrn to the point of unable to access.

Canada Montreal M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel T.  |  Overall Experience 
Rating:
3.0

Ok experience. Prices kept climbing every year. I was promised a free month and they didn't give it. False promises... The facility is secure and clean which is the essential

David Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETERLOW L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Modupeh T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noelle B.  |  Overall Experience 
Rating:
2.0

Deux fois avec un gros problème de facturation sur un paiement pré autorisé sur carte de crédit active. Toujours obligé de rappeler car très peu de suivi. Perte de temps et frustrant pour un client de 12 ans mensuel...

MARC-ANDRE L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NAM SUNG M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nahy S.  |  First Impressions 
Rating:
5.0

Staff was great. Even for English speaking me which I gratefully appreciated

Helen W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REZA B.  |  Overall Experience 
Rating:
1.0

On a réservé un espace de location un mois et demi à l’avance. Lorsqu’on est arrivé, on s’est fait dire qu’il n’y avait aucun espace de cette taille. On a donc du payé plus cher pour un espace plus grand. Votre compagnie est très décevante. Je ne la recommanderais pas à personne. D’ailleurs, on a aussi eu des problèmes pour la location du camion. Sans nous prévenir, ils nous ont changé le lieu où il fallait récupérer le camion et le nouveau était à 1h15 de distance. La compagnie n’a rien fait pour nous dédommager dans les 2 cas. C’était la pire expérience de déménagement.

Camille R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

We moved to a competing facility because of its proximity. I regret the move. Unlike the facility as a whole, our particular locker lacked proper lighting.

PAUL R.  |  Overall Experience 
Rating:
4.0

Quais de chargement pas assez nombreux, surtout pour les voitures. La sortie par rue Jeanne-Mance est plus sécuritaire: il serait agréable que cette ruelle ait toujours au moins une voie pour passer. Le personnel a toujours été courtois et accommodant

MARIE-CHRISTINE P.  |  Overall Experience 
Rating:
5.0

Remarque que plusieurs locataires Park leur auto à des entrés pour une long période qui nous cause un retard de charger ou décharger

SPORT 2000 I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tatyana R.  |  Overall Experience 
Rating:
1.0

This is my second time getting storage in Uhaul. Staff not trained at all. Front desk very non professional. They dont have knowledge about what they are doing. Not friendly and not customer oriented. I expect much better service from a company who is leader in this business. But unfortunately customer service is below standards.

MIAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIMMY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandy m.  |  Overall Experience 
Rating:
2.0

Thé website for online reservations works however is problematic when trying to make a payment or upload ID. When trying to reach the location, i kept getting transferred to the central. The people I spoke to (3 people at 3 different times) could not reach the Cremazie location either. No one at the location was logged onto the chat even though it was during hours of operation. It took me over 2.5 hours of calling and waiting to finally be able to upload my ID which was already on file (the system wouldn’t recognize it) and process payment. I received no help from anyone. Then when I got to the location, a padlock was in the locker I had rented. I had to wait in line in order to get someone to give me access to my new unit. (I was transferring from a large unit to a smaller unit. I’ve been a customer at this location for 13 months.) Not to mention I was provided with the managers email address in order to request help and he never responded to my email. Overall, below average service. It’s disappointing.

Tania M.  |  Online Move In 
Rating:
2.0

I booked a 10' x 10' storage unit in advance. When I came to the facility on the moving day I was told that the unit I booked is not available and I can only get a smaller one (5' x 5 or 5' x 8'). I chose a 5' x 8' one, finalized the deal and went to check the unit to find out that it has a massive concrete pillar right in the centre (it's part of the building that just happened to be inside the unit that I was given). The staff were friendly, helpful and professional, but I would not recommend anyone using U-Haul storage services because of poor reliability. Everything could have been handled in advance by a simple phone call.

Mikhail K.  |  First Impressions 
Rating:
3.0

Deux fois jai demander avoir accès 24h et les 2 fois ils mont dit que c'était correct et évidement j'ai jamais eu accès 24h. On m'a même donner un mois gratuit la première fois pour l'inconvénient et le mois d'après la même chose. Pas accès 24h. Et le service est tjrs long. Des fils d'attente alors non l'attitude de votre personnel ne me ferai pas recommencer votre entreprise.

nicholas g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aydee liza m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACY S.  |  Overall Experience 
Rating:
1.0

Service pas bon

anatainaa a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy m.  |  First Impressions 
Rating:
3.0

Tout est ok mais il faut plus de chariots. Il n’est pas normal qu’il manque autant de chariots.

Camille H.  |  First Impressions 
Rating:
4.0

Difficult to reach uhaul 306 Crémazie by phone. Could do a better job on that aspect.

Alexander I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PIERRE JULIEN M.  |  Overall Experience 
Rating:
3.0

A l’arrivée, il est écrit no parking partout mais il faut bien prendre le temps de débarquer notre marchandise et aller au locker. De plus, nous avons parlé à un employé qui ne nous a pas vraiment accompagner dès le début, info de base mais comme elle savait que c’était notre première visite, elle aurait dû nous dire que l’on devrait passer au bureau récupérer un cadenas puisqu’une fois arrivée au locker c’était barré, pas de service avec lintercom pour joindre un employé, j’ai dû retourner au bureau à l’entrée, pas d’employé dans le bureau d’entrée, bref vraiment pas efficace et adéquat. Déception pour un premier contact.

Karine C.  |  Online Move In 
Rating:
5.0

Merci pour tout !

Djessira K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer H.  |  First Impressions 
Rating:
4.0

Le lieu et propre et le personnel professionnel

Olivier C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

That Doan T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

aydee liza m.  |  First Impressions 
Rating:
4.0

Tout est rentré dans l’ordre mais mon storage a été sur-réservé. Situation très spéciale si jamais aucuns autres storage sont disponibles

Lisa D.  |  First Impressions 
Rating:
3.0

It was my first time going into an Uhaul storage facility and the person at the reception didn't take the time to explain to me the process. I had to figure it out by myself for the most part.

Alexandre V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebecca Z.  |  Online Move In 
Rating:
2.0

Les modalités de paiement devraient être plus conviviales. Par deux fois on m'a chargé des frais de paiement en retard. La première, je n'ai pas réussi à payer par internet et je n'étais pas à l'aise de fournir mes données sur le cellulaire de quelqu'un. La deuxième, le commis a mal pris les données de la carte et elle n'a pas passé. On attend beaucoup trop au comptoir ou au téléphone, je vais choisir une autre localisation.

Hélène K.  |  Overall Experience 
Rating:
5.0

A++++++++++++

marie G.  |  First Impressions 
Rating:
5.0

L’employé Chris était très attentif à mes besoins. Il a su me répondre à mes questions

Ariel B.  |  First Impressions 
Rating:
4.0

Encore trop tôt pour porter un commentaire.

succes c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GENEVIVE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denis l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chrisitan M.  |  Overall Experience 
Rating:
5.0

J’ai particulièrement apprécié la sympathie, la motivation et le dynamisme de vos employés

Julien B.  |  First Impressions 
Rating:
3.0

J'aimerais seulement qu'un rappel nous soit envoyé AVANT la fin de notre renouvellement, je reçois toujours un avis après un an que mon paiement est en échéance et on me charge toute de suite 15$ de frais. Toute compagnie doit envoyer un rappel de paiement avant la date butoir?

marie josee c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

An-Echat Ali S.  |  Overall Experience 
Rating:
5.0

Équipe vraiment sympathique ainsi que le service client . Merci!

Nathalie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHEAL M.  |  First Impressions 
Rating:
2.0

The staff are fairly rude to customers. The organization of the drop off and move out is chaotic and un-managed. Granted its busy during peak times of the month there is still a level of customer service required when people are spending a lot of money with your company, even if they aren't. In a time when money is tight for most people and they are spending less, I would imagine that customer retention is high on the priority list for most if not all companies. I will not be renting trucks with U-haul any longer nor storing anything in their facilities.There are many companies that would be happy to have the business. By the way this is my fourth rental this year, one of them being for a cross provincial move. I have been left with a bad taste from my experiences at this point and will be sharing my experiences with friends, family and public. This review will also be copy and pasted to various U-haul outlets in particular the storage facility, and also google.

Ryan M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

yohann a.  |  Overall Experience 
Rating:
4.0

Parfois un peu trop lent aux caisses. Sinon tout est parfait.

Simone A.  |  Overall Experience 
Rating:
4.0

je pouvais me rendre facilement a mon entreposage, car souvent je devais aller chercher des choses qui me manquais , et l'endroit était très sécuritaire et tres propre.

ROBERT L.  |  Overall Experience 
Rating:
5.0

I would like to send my thanks and appreciation to Chris Santini - he was a true professional throughout my stay at Uhaul Crémazie. Chris thank you for everything and I hope we meet again

Amirali A.  |  Overall Experience 
Rating:
5.0

Good job guys!!

Antoine M.  |  Overall Experience 
Rating: