Customer Reviews for U-Haul sur Jean-Talon Ouest - déménagement et entreposage

3,174 reviews

3850 Jean-Talon Ouest   Montreal, QC H3R2G8

(514) 737-4920

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 737-4920

3850 Jean-Talon Ouest
Montreal, QC H3R2G8

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Arnaud M. 
Rating:
5.0

Customer did not leave a comment.

PRIYATHARSAN E. 
Rating:
5.0

Customer did not leave a comment.

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

stephanie M. 
Rating:
5.0

The truck had the "Check Engine" light on an also gave a message to make sure the gas cap was properly tightened. We were told it's only sensors but it should be repaired.

Francois G. 
Rating:
4.0

Customer did not leave a comment.

NIKOLA H. 
Rating:
3.0

Customer did not leave a comment.

Ilya K. 
Rating:
4.0

Customer did not leave a comment.

Cheryl G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

It was my first time using Uhaul and I was quite satisfied with the whole experience. The guy at the front guy was very efficient and explained all the required steps to me. Overall, I was impressed.

JEAN-FRANCOIS B. 
Rating:
5.0

Customer did not leave a comment.

Vivena Ayawovi A. 
Rating:
3.0

Customer did not leave a comment.

VIOLETA MUECA F. 
Rating:
2.0

Customer did not leave a comment.

AISHA R. 
Rating:
3.0

Customer did not leave a comment.

RAFIK R.  |  Overall Experience 
Rating:
5.0

Si je clique sur le lien français j'aimerais bien que le document qui apparaît « submit a review «  soit en français 🤨

SIMON F. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
1.0

Bad service

MEYER H. 
Rating:
5.0

Customer did not leave a comment.

Mohand Ouidir A. 
Rating:
4.0

Customer did not leave a comment.

ROLANDO PANEDA E. 
Rating:
5.0

Customer did not leave a comment.

AHOUVA H. 
Rating:
4.0

Customer did not leave a comment.

Efren A. 
Rating:
5.0

Customer did not leave a comment.

ILYA K. 
Rating:
4.0

Customer did not leave a comment.

Iqbal S. 
Rating:
5.0

My final bill was 84 dollars, but I found you took from my visa 123 dollars without any reason. That was made me very upset and mad, but I took the difference later. This is the only one was very very very etc so bad

Aboudlhamid K. 
Rating:
5.0

Customer did not leave a comment.

Rahul R. 
Rating:
5.0

Customer did not leave a comment.

daphne e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belal E. 
Rating:
1.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Location was closed but the process for the drop off was easy

Adjim Y. 
Rating:
4.0

didnt have the accessories I have requested so cant give 5 star. but overall it was great

HOSSAM M. 
Rating:
4.0

That was correct .

Amar A. 
Rating:
5.0

Customer did not leave a comment.

Daphne E. 
Rating:
5.0

Employé gentil et efficace

Sylvain F. 
Rating:
4.0

The car was in good condition ( mechanically)but it was not clean.there was an empty bottle of water inside and also the windshield was extremely dirty.

Sina H. 
Rating:
3.0

I did empty my storage 2 day before my expiration and staff wasn’t busy too much I spend 25 minutes to make sure they confirm I vacant my locker then I received 5 am after 4 days for my locker payment with late fee!! This not a fare! work

Jamshaid K.  |  Overall Experience 
Rating:
5.0

The app and the website DO NOT WORK on Android and on Firefox. I needed to download Google Chrome to upload pictures.

Michael William H. 
Rating:
4.0

My online pickup wasn't working - if the manager hadn't been just leaving I would have been stuck so I appreciate his staying late

CAITLIN B. 
Rating:
4.0

Customer did not leave a comment.

leyder C. 
Rating:
5.0

Customer did not leave a comment.

Ganesh Prasad N. 
Rating:
5.0

Customer did not leave a comment.

marc D. 
Rating:
4.0

Everything went well EXCEPT that our reservation was rendered useless the night before our scheduled move. This isn't like watching a movie or concert, it's a house move and all other arrangements, a lot, are hinged on the truck rental. This wouldn't be workable if the reservation wouldn't be guaranteed. That's the point of making a reservation anyway. So if not for this, I would go for U-Haul again because of the great value, but this reservation issue is making me question if I will become a customer again. Thanks!

Juan Sandino G. 
Rating:
4.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

J' trouvé le service excellent et le véhicule bon, je vais en parler a mes ami au cas ils ont besoin

EMMA D. 
Rating:
2.0

Rude customer service. Website allowed me to book a small truck for 24h but when I showed up to pick it up, the employees there wouldn't allow me to rent it for more then a few hours despite my reservation. I even called to confirm my reservation a few days before and it didn't seem to be a problem then. They would only let me rent a van for 24h which caused major problems and forced me to make multiple trips.

DANIEL K. 
Rating:
4.0

My only complain is that I rented 3 dollies and they gave me none because they ran out of them. It's my understanding that I could get a $50 dollar refund. Is that right?

Eric Eduardo N. 
Rating:
3.0

I found the worker at the desk very straightforward, direct and at some point rude. He called us ‘'boys come here''. I guess he was having a bad day, but as a customer, I don't want to go back there again.

Frédéric C. 
Rating:
5.0

There was a little issue with their credit card reader machine. Other than that, the service was superb and, as a first-time U-haul user, I am very very satisfied with the service. The staff is very friendly and professional.

Armel T. 
Rating:
2.0

The manager of this location is horrible with customer service. Treats people horrible and has zero empathy. Horrible client experience I would never come use this location again.

JACQUES E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Biju T. 
Rating:
5.0

Customer did not leave a comment.

Mohammad D. 
Rating:
3.0

Customer did not leave a comment.

Murray J. 
Rating:
3.0

Customer did not leave a comment.

Noemie L. 
Rating:
4.0

Customer did not leave a comment.

Mohammed D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

AHMED H. 
Rating:
3.0

Employee behind the counter did not explain drop off process very well. He seemed uninterested in re-explaining or taking the time to ensure that we understood.

BATHSHEBA R. 
Rating:
4.0

Customer did not leave a comment.

EDWARD H. 
Rating:
3.0

Customer did not leave a comment.

Annie D. 
Rating:
4.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Trucks a little cleaner

Shneur S. 
Rating:
5.0

Great service and very courteous, Was able to be on the road in 10 minutes with my truck.

Marc R. 
Rating:
5.0

Customer did not leave a comment.

VALERIE C. 
Rating:
5.0

Very good service and great staff

MUHAMMAD F. 
Rating:
1.0

The worst employee (rude, sarcastic, entitled, unhelpful, impatient). When I nicely told him to be more patient and polite because it was getting increasingly uncomfortable for me, he refused and replied with poor attitude. The vehicle was also quite dirty as well and the grid seriously obstructed the drivers vision. The customer experience was even more unpleasant as the information (credit card, phone number) I put when signing up online were deleted and due to et complicated the process. Overall, I was very disappointed.

hong wei W. 
Rating:
1.0

The rental agent was very unpleasant, had a disrespectful tone and gave the wrong information. I wouldn't recommend this agency.

TAOUFIQ B. 
Rating:
1.0

The manager was rude to me at the end when I dropped off the truck and the truck was not clean seat where dirty with some coloured dust that got on my clothing

ROBERT M. 
Rating:
5.0

I did a key drop so didn't see the location.

Kathryn C. 
Rating:
4.0

Bonjour, Je répondrais véritablement si votre sondage était disponible en français. Plusieurs de vos messages ne sont pas traduits ce que je trouve vraiment dommage. C'est un manque de considération pour une majorité de personnes au Québec.

stephanie S. 
Rating:
3.0

Customer care. Now, all the responsibility is assumed by the customer via the APP. The "photos" process is longer than having somebody doing the check with the customer. If it is like that, a discount should be given when you use the APP.

YANNICK L. 
Rating:
5.0

I ordered some boxes which I forgot to pick up. It would be nice if the check-in procedure also reminded you pick up your supplies.

Ross W. 
Rating:
5.0

Customer did not leave a comment.

buena F. 
Rating:
3.0

Customer did not leave a comment.

Burak O. 
Rating:
4.0

Customer did not leave a comment.

Tan T. 
Rating:
1.0

Customer did not leave a comment.

julien D. 
Rating:
5.0

Customer did not leave a comment.

HAMED K. 
Rating:
4.0

Fix Uhaul website that gave me and another client a confirmation for the same vehicle.

Samuel M. 
Rating:
1.0

Lors de la remise des clefs, le gérant a refusé de faire le tour du véhicule avec moi car soit disant il était neuf. Pour le retour je suis arrivée a 19h50 soit 10 min avant la fermeture mais personne n'est venu m'ouvrir alors que quelqu'un fumait dehors quelques minutes avant. J'ai donc du rendre le véhicule via l'application sans personne pour faire le tour avec moi. je n'ai pas vu de dégâts mais le lendemain j'ai reçu un appel pour un dégât sur la porte arrière gauche. Je n'ai pas apprécié le ton accusateur employé alors que pour moi je n'avais rien a me reprocher. Et je n'ai pas non plus apprécié le fait de ne pas avoir le choix du garage pour la réparation ou avoir un 2nd avis. N'ayant pas de possibilité de prouver mes dire j'ai accepté de payer mais je voulais faire connaitre mon avis vis a vis de vos méthodes.

Anaïs-Charlotte G. 
Rating:
1.0

Very poor service. Disrespectful employee. Would never suggest this location to anyone.

ANTHONIO A. 
Rating:
5.0

Great service all round

DOMENIC P. 
Rating:
4.0

Customer did not leave a comment.

Abdullah H. 
Rating:
1.0

Customer did not leave a comment.

EDUARDO S. 
Rating:
1.0

The employee was very aggressive. I think his name was Ram and Raum. We asked him to wear his mask while he was dealing with us and he told us we were complainers and if we wanted a truck we had to deal with it or get out. The way he talked to us was especially unacceptable. I would have left if we hadn't made plans with the truck already. I won't return here ever again after dealing with him. Very unpleasant and uncomfortable.

MICHAEL E. 
Rating:
1.0

You should hire some professional staff, the they are impolite, and not helpful at all, they never answer the phone calls. My family and I had an awful experience in this place. They gave away our storage booked weeks before, they just tell you it's a system issue.

IMAD D. 
Rating:
3.0

We don't have a cell phone and the agent almost didn't let me rent the van using my actual drivers license; but he didn't seem to have a problem with my actual visa card.

Fred J. 
Rating:
3.0

Customer did not leave a comment.

Olivier B. 
Rating:
2.0

I had reserved a truck and an appliance dolly. They didn't have the appliance dolly, which is very inconvenient when moving appliances down a set of stairs.

Alexandre B. 
Rating:
5.0

Customer did not leave a comment.

Emmanuelle S. 
Rating:
5.0

Customer did not leave a comment.

BILL B. 
Rating:
3.0

At no point was I made aware that if I showed up a half hour past my reservation pick up time that it would cause an issue. The individual behind the desk was occupied handling several clients at once causing a slowdown in service. This was followed by a “glitch” in the system which slowed down the process further

JASON F. 
Rating:
5.0

Customer did not leave a comment.

Shneur S. 
Rating:
4.0

Customer did not leave a comment.

DENIS CHRISTOPHE V. 
Rating:
5.0

Customer did not leave a comment.

BERNARDO JR F. 
Rating:
1.0

be honest, and don't try to extort people. if i have an agreement with you for a particular truck don't call me a few hours before pick up that the truck is not available and change me additional fee for a different truck. this is just unacceptable and bad practice

PASQUALE D. 
Rating:
1.0

Plutôt une mauvais expérience de location avec U-Haul. Premièrement, mes pièces d'identités et permis de conduire français n'ont jamais été validés par l'enregistrement en ligne. Le check-in online me demandait une pièce d'identité canadienne ou américaine. Comme je suis française je n'en avais pas. Le comptoir de service n'ouvrant qu'une heure plus tard, j'ai donc du attendre pour pouvoir avoir accès à un membre de U-Haul en personne. Lorsque cela a été le cas, l'employé qui semblait déjà impatient avant même que je ne commence à parler de ma situation m'a dit d'appeler un numéro d'urgence car mon dossier était bloqué en raison des différentes tentatives d'enregistrement en ligne. J'ai passé plus de 20min au téléphone avec le service U-Haul pour au final qu'ils me disent qu'ils ne voyaient aucun problème sur mon compte. C'est finalement le gérant de la succursale qui a réussi à faire mon contrat. Chose que son employé n'a même pas essayé. Pendant que le gérant était entrain de faire mon contrat ce dernier n'arrêtait pas de dire que ça n'allait pas fonctionner. Heureusement que le gérant est plus persévérant et compétant que son employé sinon je n'aurais pas récupéré le camion. Bref après 2h de niaisage, je repars avec le camion. Au retour, je gare le camion et patiente pour faire le check-out. Le même employé, toujours aussi désagréable me dit de faire le retour toute seule en ligne parce qu'il est débordé et que sinon je dois attendre 30min. Ok... Je fais mon retour. L'employé sort et me dit sur un ton toujours aussi antipathique, de changer le camion de place parce que je suis garée sur la zone des départs. Aucune signalisation n'indiquait clairement où stationner le camion. Je prends sur moi et mets le camion au bon endroit. Finalement je remets les clés dans la boîte à clé avec hâte de quitter cet endroit et de ne plus jamais louer avec U-Haul. Très mauvaise expérience hormis le gérant de la succursale.

Clara A. 
Rating:
4.0

Customer did not leave a comment.

RYOKO H. 
Rating:
3.0

Customer did not leave a comment.

SALEH M.  |  Overall Experience 
Rating:
5.0

Very nice

GWANGSUG S. 
Rating:
4.0

Customer did not leave a comment.

FLAVIEN D. 
Rating:
5.0

Customer did not leave a comment.

BARNABAS HARDY M. 
Rating:
4.0

Employees could be a bit more helpful and motivated. Talking to them made me feel like I was bothering, as opposed to needing help.

Ali B. 
Rating:
5.0

Customer did not leave a comment.

Mikael R. 
Rating:
1.0

j'ai réservé un camion un mois avant de déménager , mais le jour de déménagement il m'a donné un Van, sans explication ils n'ont pas accepté la réservation et ils ont l'annulé et ouvert un autre demande, ca semble que les clients ne sont pas importants pour eux et ils décident comme ils veulent, j'ai eu vraiment une mâle expérience avec eux.

MOHAMMADSAEID S. 
Rating:
4.0

Truck had engine service light on Truck window lever was shaky The 6 hour rental policy puts strain on family moving; the trucks should be given For 1 full day

Harout C. 
Rating:
1.0

Hire staff that is not rude and obnoxious. I will submit a formal complaint in the coming days as a result of a saturday July24th am interaction with "weekend" supervisor Raad regarding the return of purchased items not used!

FERNANDO F. 
Rating:
1.0

Employee supposed to have believe to their customers

FARBOD B. 
Rating:
5.0

Customer did not leave a comment.

Efthimia Evangel K. 
Rating:
1.0

Disgraceful business practices. Back in early may, I had booked a truck with U-Haul, as I was planning to move apartments at the end of June. I made sure that I booked my truck way in advance, since I was moving during peak season and I was mobilizing the help of friends and family. I compared a few companies for the same day and chose to go with U-Haul since the price was the most fitting to my budget (40$ for 6h). When I came to the office to pick up my reservation, the manager told me that U-Haul's policies changed the day I booked my truck, and the new policies is to charge the client not daily, but hourly. That surcharge is the equivalent of a whooping 464% increase of my previously quoted price. Despite my complaint and being shown my reservation that explicitly shows my price, the only answer I got from the manager is that he couldn't change the policies since it was globally enforced so the only way out is to “pay [the markup] or to cancel the reservation and go find another company.” When somebody books, months in advance, a cross-Atlantic plane ticket for 1000$, they don't expect to pay an extra 3640$ for the right to board the plane, even if it's during peak season. Same goes for a hotel night. If I'm booking a room during New Years eve for 150$, I don't expect to pay 695$ the day I check out. So why does U-Haul apply these guidelines?

Aurelien T. 
Rating:
4.0

Overall experience was good except the guy at the counter in the morning while pick up was not behaving properly. Lack of etiquette to talk.

SIBI W. 
Rating:
5.0

La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!

Marco C.  |  First Impressions 
Rating:
2.0

Mercidieu was great, everything else about U-Haul was horrific. Especially the website and anything to do with phone contact. I don’t know if there are worse customer centric companies but I have never run across one.

Douglas S.  |  Overall Experience 
Rating:
5.0

Merci très bon service et personnel très aimable

Stéphane C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Francois L.  |  Overall Experience 
Rating:
4.0

Personnel disponible et serviable correspondance par courriel, rapide Accès rapide à l'information requise

Mireille D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stéphanie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ladjel M.  |  Overall Experience 
Rating:
4.0

Overall I got great service, easy access, convenient location, easy payment. I had a couple of issues, though. I was supposed to get a month for free but the system didn't seem set up to properly to do that, and I had to contact U-Haul to make sure I would get my free month (they did honor it though). I also wanted to end my contract a week earlier but their system was down and I didn't go in during the week because of lockdown restrictions and my own sleeping habits. I think this location may need to upgrade their systems but overall, the experience was very good.

Peter C.  |  Overall Experience 
Rating:
3.0

Bonjour, Une des meilleures expériences avec une gérante (Line) et équipe toujours disponible avec le sourire depuis 5-6 Ans. Hélas, depuis une année, la gérante souvent absente pour des soucis de santé, la nouvelle équipe est incompétente avec 3 mauvaises expériences de suite. C'est la seule saison pour laquelle j'ai décidé d'aller voir ailleurs.

sofiati i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chantal t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CEDRIC STEPHANE AHMED b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASPER M.  |  Overall Experience 
Rating:
5.0

Nous avons loué le local 2042 UHaul Jean-Talon O de sept. 2009 à nov. 2020. Le service a toujours été impeccable. Au cours des années, nous soulignons la courtoisie du personnel à notre égard, l'excellent travail de Mme Line Vaillant pour répondre à nos interrogations et ses suggestions pour régler le PEU de problèmes survenus au cours de ces 11 années. Le seul commentaire moins positif (et pour lequel il y a peu ou pas de solution) est le peu d'espace de stationnement pour les locataires aux heures d'achalandage. Même dans ces situations, le personnel a fait son possible pour nous aider, quitte à déplacer des camions UH. C'est sans hésitation que nous avons recommandé UH Jean-Talon O à nos amis.

DIANE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRE L.  |  Overall Experience 
Rating:
3.0

The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient. When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ». Your staff behaviour is inconsistent.

laura t.  |  First Impressions 
Rating:
5.0

The facility was secure, however the hallway was not well lit. The lights in the hallway to the room we rented were inconsistent. Some lights were always on, however often other lights were off, leaving the hallway somewhat dark. These lights were not triggered by motion.

Estate Pearl A.  |  Overall Experience 
Rating:
4.0

First time I have used this kind if facility. Reception staff very helpful and friendly.

Jerrolyn D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SAIF S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johanna S.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful.

Michael V.  |  First Impressions 
Rating:
2.0

Very disappointed in how they dealt with closing out of our space. For months we were charged. Even after repeated calls and emails.

TAVIS J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samuel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUISE S.  |  Overall Experience 
Rating:
5.0

Seulement rain qui est un mauvaise employés n'a pas le service a clientèle vous été une super équipe enlever la pomme pour de votre équipe

YANICK C.  |  Overall Experience 
Rating:
2.0

Point 1: votre sondage n’est pas vraiment en français. Point 2: lors d’un dégât d’eau, je n’ai pas été averti que mes biens pouvaient être endommagés. Point 3: il a fallut que j’insiste très fort pour que j’ai un local de remplacement ( le dégât d’eau était de votre responsabilité, pas la mienne) Point 4: je n’ai reçu aucune aide pour déplacer mes biens dans un autre local que vous alliez me faire payer plus cher que mon local initial Non, je ne considère pas avoir reçu un bon service. J’ai quitté pour un autre entrepôt d’une autre compagnie Non, je ne recommanderai pas votre endroit. Merci

Gaetan G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle G.  |  Overall Experience 
Rating:
5.0

Was great experience I love you guys and the staff

BENJAMI K.  |  First Impressions 
Rating:
5.0

Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. Thanks!

CORNERSHOP COMPANY A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Faneva d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfred P.  |  First Impressions 
Rating:
1.0

The service is good once you're being served, but the waiting time, especially on a weekend, is absolutely ridiculous!! And the employees also agree! They should hire more people (for the weekend).

Anaida A.  |  First Impressions 
Rating:
5.0

The staff were incredibly friendly and helpful.

Sarah H.  |  First Impressions 
No reviews have been submitted for this location.

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