The key box was broken and I was forced to come back the next day at 7am to drop off the truck. Also, the uHaul website for remote drop off didn't work. Poor service all around. I will never rent from uHaul again.Charles F.
Customer Reviews for U-Haul sur Jean-Talon Ouest - déménagement et entreposage
Montreal, QC H3R2G8
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service and very accommodatingRonald R.
Very good service today, I will go back to rent again, âï¸âï¸âï¸âï¸âï¸MASUM R.
I visit this location once a week, as I use the truck for my company.I would like the manager to call me if possible to offer me a corporate rates . Thank youcdn P.
Customer did not leave a comment.HENRIQUE A.
My personal experience, the guy being Recist with me even told me "Get out Of the Office" at one point were I was unhappy with the way they treated me.. The is how they welcome... Good Staff keep doing this work... You might Get promotion.Jaykumar P.
Customer did not leave a comment.Daniel B.
Amazing staff! Thank you.Alexandre C.
I would have like to be able to contact the location directly by phone, to have their phone numbre insted of going through a central which was very complicate. The woman at the location was very nice, good contact and good services.chantal S.
Front desk agent was always smiling, knows her product and very professional. Made the entire experience easy and comfortable. She is an asset to this company.Deighton D.
Customer did not leave a comment.Harry K.
No problems at all. Easy access, well lit.DON B. | Overall Experience
Customer did not leave a comment.Lavisha J.
Great customer service! Polite and friendly! Will rent again!Gabriel L.
Customer did not leave a comment.StÃ©phanie P.
Cleaner equipmentLina G.
Customer did not leave a comment.Sarah yasmine C.
The lady who organized our truck was efficient and polite And pleasant considering it was quite early!Peter V.
Customer did not leave a comment.MEYER H.
I was asked to refill gas and I did the same, but in the checkout I was charged again for the fuelBoney T.
Customer did not leave a comment.Xianguang S.
Customer did not leave a comment.Dean M.
It was a nightmare, but the guy that helped us was friendly and nice. The process was an ordeal.patricio F.
Staff were rude at pick up. I chose to do online check in, but was unable to complete the process because the location had not left the keys in the key box. I had to go inside and ask for assistance. This was a waste of precious timeRoss S.
Customer did not leave a comment.Melissa S.
Returning the van virtually was very difficult because the online software was hard to use.Kamryn M.
C'est ma 1ere expérience, et je suis très satisfaite. J e recommanderai à qui me questionne, cette solution. J ai été très bien accueillie et conseillée. Mercinadine b. | Overall Experience
Customer service was good. Van had a persistent sqeeking sound when driving. Overall, satisfied.George L.
Respectful and efficient service.Heather H.
Customer did not leave a comment.hichem R.
Le processus de prise de photos sur le site web avant et apres la location est tres fastidieux et ne marche pas bien.Mathieu M.
Customer did not leave a comment.Dan S. | First Impressions
Great experience every time. Staff is professional,courteous and service is efficient. Happy to continuing using Uhaul and referring people as well. Thanks.catherine M.
Beautiful professional best service ever God bless all your staff !!!!!!! All of themCharles P.
Rapide et efficace. TrÃ¨s bon prixDino M.
Very good service, fast process for thaking the truck and give it backPierre-FrÃ©dÃ©rick D.
Customer did not leave a comment.Patrick H.
Customer did not leave a comment.Alex A.
Customer did not leave a comment.Morteza F.
La dame Ã l'accueil est vraiment efficace et sympathiquesimon C.
Internet issue slowed down the return process, but otherwise the service was excellent and the staff very professionnal.Daniel V.
Customer did not leave a comment.Nicoleta T.
Customer did not leave a comment.nadia G.
Customer did not leave a comment.Katherine E.
The staff were amazing in giving a good customer service. I came in as walk-in without any reservations. The first representative tried to help me since there were no available trucks instead referred me to another branch but the 2nd staff (I forgot his name) did go extra mile and offered me another option with a bigger truck (which was ok too). And everything went smoothly. All of the staff were friendly and accomodating. Thank you again for the amazing experience. And continue to help other people. More power! 😊PAUL W.
App did not work at departure nor at arrival. I had to wait and ask an employee to check me in and out.Jean-Michel L.
The staff were so helpful and friendlyELLEN R. | Overall Experience
The gas sensor was taking about 4 min to calculate and point to the right and accurate level after i filled it that made me pay more and fill more gas than i should. But overall it was a great experience with a suitable price.Abdulrahman A.
I was charged the $25 cleaning and twice I asked via your platform why this was the case and I am still waiting for an answer. I am considering disputing the overall charge on my credit card on that basis. The van was clean but as it rained, it seems it wasn't waterproof and my bag got wet. Also, the engine warning light came on mid way. I called and was told not to worry about it. Nevertheless, you do worry about getting stuck somewhere with a full load of stuff in the truck.Sylvain G.
Customer did not leave a comment.JIMMY G.
Customer did not leave a comment.JOEL R. | Overall Experience
Customer did not leave a comment.Carlos C.
Customer did not leave a comment.Majid K.
Customer did not leave a comment.clean b. | First Impressions
If I have to, I will certainly use U-HALL again .The staff were polite and helpful .BERNADETTE P. | Overall Experience
The customer service is always great! This is why I always go back :)Juh-Ding Y.
The plastic portion of the key broke and we could no longer turn it into the ignition. When we had an employee from the Jean-Talon location come help us he told us to call road side assistance when we were just 1 km from the location to return the rental truck. It was not our problem that there is wear and tear of the plastic portion of the key from other customers and it should not be our responsibility to find a a pair of plyers to have enough torque to turn the key nor should it be our responsibility to deal with roadside assistance. The appropriate solution to this would have been to have a spare key at the location center or even for the employee to help us turn the key with a pair of plyers or even take over since we were 1 km from the return site. It should not be the customer's responsibility to care for the upkeep of your keys and you should have spares in case an incident like this happens when there is nothing wrong with the truck and the solution is so simple. I am surprised that a big company like yours doesn't take the appropriate precautions in case of incidents like these.Sahar K.
Customer did not leave a comment.Antoine T.
Very pleasant and helpful staff!Rosalie J. | Overall Experience
Customer did not leave a comment.Gagan A.
The gas meter was exactly as a given but as I was not informed I should take a picture the man when I returned it said there was nothing he could do. It was virtually Please know something - I will tell EVERYONE I know to never ever use your services. The poor services, lack of basic curtesy and refusal to accept that one of your employees made a mistake are unforgivable. For the 130cad you made of off me I will make every effort that you will loose 10x that in future revenue.Richard D.
Customer did not leave a comment.Patrick D.
Customer service was not goodJulioCesar F.
1- moving pads were soaking wet and smelly. 2- I didn't get the trolly that I wanted cause there wasn't any left, I was given another one that didn't help. 3- the 10" I got didn't have a backup camera or any mirror to help seeing the step a back of the truck while going in reverse.Karam K.
The representative at this place was extremely rude. He constantly cursed and used bad words.Shahab G.
Customer did not leave a comment.Nathalie M.
the service was excellenteSonia H.
Customer did not leave a comment.Erick P.
Your online reservation system needs an overhaul. It's not intuitive at all, and the smart-phone self check-in does not seem to provide any advantage / value. What's the point if I have to wait for a service rep to pick up the vehicle?David M.
The car which is received was Broken down as the battery was dead. I wasted my day waiting for roadside assistance to come and help me start the car again. I wasted my money and my moving time. That gave me a very stressful time. I couldn't use the car as I wanted.Amr A.
Customer did not leave a comment.ROLAND Y.
Customer did not leave a comment.MarieNadine E. | Overall Experience
Give China a raise. She is very efficientSALOMON I.
Customer did not leave a comment.RONG J.
Customer did not leave a comment.berbue c. | First Impressions
Customer did not leave a comment.Francisco U.
Never going back to this place. The person at front desk had problem with his personal life and he takes it out on the client .XX A.
C'Ã©tait une location facile et rapide, avec des employÃ©s sympathiques et efficaces.Tessa M.
Customer did not leave a comment.Mykola N.
Very little input to give - used self pick-up and drop-off, never even went inside. Parking lot was clean enough, truck was easy to find on pick-up. Van was in okay condition, usual scuffs and scrapes.ALEXANDER F.
Great StaffVijay S.
A major advantage I found was that after I missed my appointment, the representative I reached by phone, in the USA was able to move it to another day at a location still near Montreal, for free. It was a great customer service experience by phone.Richard H.
bring a supervisor that's actually willing to solve the issue not create one one employee out of the three staffed was helpful and respectful that was after his supervisor wasn't aroundSaif al-Deen A.
Customer did not leave a comment.STANLYS ROMEO N.
Customer did not leave a comment.Ankit P.
Customer did not leave a comment.Giancarlo P.
Customer did not leave a comment.Xianguang S.
I got charged for gas i never used. They gave me the truck with less gas than indicated on my contract. Employee said they will take care of it, as i left the U-haul, they over charged me for gas i never used.Sergio M.
Customer did not leave a comment.philippe S.
the representative didn't know where to find my reservation details. I gave the reservation confirmation number and my contact number but waited 20 minutes for him to find the reservation. When he directed me to the storage unit, it was dirty with debris. It wasn't clean at all. The lock of the unit wasn't working. The key is not working. If I wasn't in a rush to leave town, I would look for another storage unit. Is it really safe to leave my bvelongings there? That made me leave the valuables with a friend rather than in the storage because of security issue. Lock is not working!!!MaKarlaLuisa G. | First Impressions
Never forget to leave in truck ALL the equipment that the customer rented. What a customer can do if a dolley is not available in the rented truck? Wait HOURS until the office opens? This is a outrageous waste of time. A "plan B" should have been thought in case an equipment is missing. Also, parking Uhaul vans along the main entrance is not a clever use of the space.Marcelo C.
As someone who was renting and driving a truck for the first time, it would have been nice to receive some pointers and maybe have the guy walk down to the truck with me. I got the hang of it quick but still would have been appreciated.Matthew K.
I had to return the gaz at mid tank. I put 120$ of gaz so that the level was at 3/4 instead of 1/2. I asked for a compensation for this unfortunate mistake. They told me that they would get back to me. No news. I don't understand why the conpany would benefit from this extra gaz.Evelyne V.
They were understaffed and the staff wasn't fully trained which made it difficult to return my vehicle (took 45 minutes at the desk). considering it was the busiest time of year, they weren't properly staffed.Julie E.
Customer did not leave a comment.Stephanie S.
Everything was great. Your team at this location are great customer Service people. Especially the black lady I think she is the supervisor. I am so pleased with the service that it exceeded my expectations. I will recommend this location to anyone who needs the service.Onyebuchi E.
Rude staff extra hidden fees discount is betterOuassim B.
The man at the front desk (Jean Talon location in Montreal) was very rude, aggressive and uncooperative. He showed up late to open the location, was dismissive and unhelpful, and when I indicated I had rented a dolly, he told me it was not in my contract (it was) and I could not have one. He was unapologetic for being late and despite my only getting my truck at 9:25, told me I had to have it back by 1PM or face penalties. One of the worst customer facing individuals I have ever come across. By comparison, your employee in the yard (Jamaican or Caribbean accent) was very helpful, polite, went out of his way to help customers (I watched him do this) and he even went into the office to correct my bill when he saw I had been charged for a dolly I did not get. We is an excellent employee and should be more customer facing.JeanFrancois H.
Pire entreprise, vous ne garantissez rien et ne communiquez pasbenjamin G.
Customer did not leave a comment.Brian B.
Canceling / making modification 18hours before a moving is really bad serviceYvan L.
Customer did not leave a comment.Lefong H.
The first time I went inside the U-hual office they only had small storage available and the next day when we went in for an upgrade, it was shaena who helped us. She went beyond to help us with our issue so I would give her 10-10 for everything she did. I would like to say to please be nice and patient when moving they understand the stress.maria T. | Overall Experience
Customer did not leave a comment.seyedmohsen M.
J ai payÃ© plus que ma facture proformat mÃªme si j ai respectÃ© le kilomÃ©trage et le nombre d heures c est pas normalMAHDI I.
Customer did not leave a comment.Amir Mohammad R.
Customer did not leave a comment.Juan Gabriel V. | Overall Experience
Customer did not leave a comment.OMAR M. | Overall Experience
Customer did not leave a comment.Lyes B.
It will help to have some belts in the car for heavy thingsPATRICK J.
First of all, employ more (both meanings) qualified people at the location and on the phones (total wait time on the phone was around 6 to 7 HOURS). One of the employees working there did not understand english at all making is pretty useless when you know someone who can only speak english comes in. I had to translate for the worker because the conversation was going nowhere fast. Only one of the two people working in the office seemed to know was they were supposed to do. The wait time is enormous and the cost gouging since it's the moving period is ridiculous.liam L.
Terrible booking service. First reservation changed the time and cancelled. 2nd one didnt even work we got no notifications on our phone. Thank god there was a guy to help.Belise S.
Customer did not leave a comment.Joao Paulo L.
Customer did not leave a comment.marlinda christina z. | First Impressions
Have enough stock of all sorts of carrying dolliesVictor M.
Customer did not leave a comment.DANIELE A. | Overall Experience
The only problem was hardly parking space and dock area, you have to wait long or return when someone finish off loading their stuff.SherryAnn R. | Overall Experience
Customer did not leave a comment.Kathryn R. | First Impressions
Will not deal with them again.ISOBELLA T. | Overall Experience
No parking space, have to be keep moving for vehicles to pass, have to wait more than an hour to get the space to offload my items.SherryAnn R. | First Impressions
Customer did not leave a comment.SOCIETE E. | Overall Experience
If you're driving any large vehicle, you have little to no room to maneuver. We spent more time just trying to get in/park/allow other cars going the opposite direction through in the tiny lot than the actual time inside. Reducing the number of vehicles in the lot or expanding further back might be the best course of action because while everything inside was great including the staff, the parking situation made it a less than stellar experience.Brian M. | First Impressions
Customer did not leave a comment.Amrit K. | Overall Experience
Customer did not leave a comment.Rajiva L. | Overall Experience
Customer did not leave a comment.Jerrolyn D. | Overall Experience
Customer did not leave a comment.Pierre D. | Overall Experience
Had an amazing experience. Very nice staff.yousef m. | Overall Experience
Customer did not leave a comment.jean-marc r. | Overall Experience
Must wait in line for hours to access someone in the office. Information communicated in the office differs from the Web site. Paying to extend access hours is frustrating Only 1 of the 2 loading docks for car was in order during my stay, which caused long delaysAlexandre C. | Overall Experience
Merci équipe sympathique et professionnelle.Stéphane C. | Overall Experience
Service à la clientèle excellent.ndoye e. | Overall Experience
Merci pour toutes les années que nous avons louer notre entrepôt, vous avez été serviable et toujours accommodant. l'équipe de l'OréalLOREAL C. | Overall Experience
The staff was polite and very helpful and guided us through the process of moving in and where our storage locker was located. Highly recommend this UHAUL location. ******John N. | Online Move In
The price is too high Also the car is 384$ 😳 so I took my stuff with Uber 24$leila j. | Overall Experience
Customer did not leave a comment.Emmanuel L. | Overall Experience
Customer did not leave a comment.lumanglas m. | Overall Experience
Customer did not leave a comment.9139-9550 QUEBEC INC. J. | First Impressions
Customer did not leave a comment.adjtoutah k. | Overall Experience
Customer did not leave a comment.Cheryl G. | Overall Experience
Customer did not leave a comment.RAFIK R. | Overall Experience
Customer did not leave a comment.daphne e. | Overall Experience
I did empty my storage 2 day before my expiration and staff wasn’t busy too much I spend 25 minutes to make sure they confirm I vacant my locker then I received 5 am after 4 days for my locker payment with late fee!! This not a fare! workJamshaid K. | Overall Experience
The manager of this location is horrible with customer service. Treats people horrible and has zero empathy. Horrible client experience I would never come use this location again.JACQUES E. | Overall Experience
Customer did not leave a comment.Mohammed D. | Overall Experience
Customer did not leave a comment.SALEH M. | Overall Experience
La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!Marco C. | First Impressions
Mercidieu was great, everything else about U-Haul was horrific. Especially the website and anything to do with phone contact. I don’t know if there are worse customer centric companies but I have never run across one.Douglas S. | Overall Experience
Merci très bon service et personnel très aimableStéphane C. | First Impressions
Customer did not leave a comment.Francois L. | Overall Experience
Personnel disponible et serviable correspondance par courriel, rapide Accès rapide à l'information requiseMireille D. | Overall Experience
Customer did not leave a comment.Stéphanie A. | Overall Experience
Customer did not leave a comment.Ladjel M. | Overall Experience
Overall I got great service, easy access, convenient location, easy payment. I had a couple of issues, though. I was supposed to get a month for free but the system didn't seem set up to properly to do that, and I had to contact U-Haul to make sure I would get my free month (they did honor it though). I also wanted to end my contract a week earlier but their system was down and I didn't go in during the week because of lockdown restrictions and my own sleeping habits. I think this location may need to upgrade their systems but overall, the experience was very good.Peter C. | Overall Experience
Bonjour, Une des meilleures expériences avec une gérante (Line) et équipe toujours disponible avec le sourire depuis 5-6 Ans. Hélas, depuis une année, la gérante souvent absente pour des soucis de santé, la nouvelle équipe est incompétente avec 3 mauvaises expériences de suite. C'est la seule saison pour laquelle j'ai décidé d'aller voir ailleurs.sofiati i. | Overall Experience
Customer did not leave a comment.chantal t. | Overall Experience
Customer did not leave a comment.CEDRIC STEPHANE AHMED b. | Overall Experience
Customer did not leave a comment.JASPER M. | Overall Experience
Nous avons loué le local 2042 UHaul Jean-Talon O de sept. 2009 à nov. 2020. Le service a toujours été impeccable. Au cours des années, nous soulignons la courtoisie du personnel à notre égard, l'excellent travail de Mme Line Vaillant pour répondre à nos interrogations et ses suggestions pour régler le PEU de problèmes survenus au cours de ces 11 années. Le seul commentaire moins positif (et pour lequel il y a peu ou pas de solution) est le peu d'espace de stationnement pour les locataires aux heures d'achalandage. Même dans ces situations, le personnel a fait son possible pour nous aider, quitte à déplacer des camions UH. C'est sans hésitation que nous avons recommandé UH Jean-Talon O à nos amis.DIANE L. | Overall Experience
Customer did not leave a comment.ANDRE L. | Overall Experience
The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient. When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ». Your staff behaviour is inconsistent.laura t. | First Impressions
The facility was secure, however the hallway was not well lit. The lights in the hallway to the room we rented were inconsistent. Some lights were always on, however often other lights were off, leaving the hallway somewhat dark. These lights were not triggered by motion.Estate Pearl A. | Overall Experience
First time I have used this kind if facility. Reception staff very helpful and friendly.Jerrolyn D. | First Impressions
Customer did not leave a comment.SAIF S. | Overall Experience
Customer did not leave a comment.Johanna S. | Overall Experience
The staff was extremely friendly and helpful.Michael V. | First Impressions
Very disappointed in how they dealt with closing out of our space. For months we were charged. Even after repeated calls and emails.TAVIS J. | Overall Experience
Customer did not leave a comment.samuel A. | Overall Experience
Customer did not leave a comment.LOUISE S. | Overall Experience
Seulement rain qui est un mauvaise employés n'a pas le service a clientèle vous été une super équipe enlever la pomme pour de votre équipeYANICK C. | Overall Experience
Point 1: votre sondage n’est pas vraiment en français. Point 2: lors d’un dégât d’eau, je n’ai pas été averti que mes biens pouvaient être endommagés. Point 3: il a fallut que j’insiste très fort pour que j’ai un local de remplacement ( le dégât d’eau était de votre responsabilité, pas la mienne) Point 4: je n’ai reçu aucune aide pour déplacer mes biens dans un autre local que vous alliez me faire payer plus cher que mon local initial Non, je ne considère pas avoir reçu un bon service. J’ai quitté pour un autre entrepôt d’une autre compagnie Non, je ne recommanderai pas votre endroit. MerciGaetan G. | Overall Experience
Customer did not leave a comment.Danielle G. | Overall Experience
Customer did not leave a comment.Fred Pechet L. | Overall Experience
Customer did not leave a comment.Elliot I. | Overall Experience
The Manageress, Line Vaillant, is wonderful!! She goes out of her way to do the best she can for her clients and is always friendly, hepful, and generally makes the experience a really good one. I finally closed my locker of 25 years as I am moving to Ontario, and I went to Line and opened a small locker for the overflow while moving. As always, an easy, unstressed successful solution is found. Line is super accommodating and I do believe this is what brings people back. It is for me! Thank you, u-Haul and team!LINDA M. | First Impressions
Customer did not leave a comment.Émilie-Rose B. | Overall Experience
Customer did not leave a comment.Ionut Ovidiu C. | First Impressions
Found mouse or rat poop in my storage unit. Also, I saw a dead mouse on the first floor, took a picture of it as proof. I cancelled my contract 3 days after my reservation due to the filthiness of the place. Such a waist of money. The guy at the front desk didn't seem to care at all and he told me there's nothing he could do for me. I called the manager the next day, was told I would get a cal back. I'm still waiting. I'm so dissapointed by the service.Kattie C. | Overall Experience
Was great experience I love you guys and the staffBENJAMI K. | First Impressions
I eould like to receive confirmation that my automatic monthly paiements will stop, since I emptied the storage unit on May 30. Thank you.Natalie E. | Overall Experience
The only negative comment is that the space I had reserved was overbooked. But on the flip side, the Manager upgraded me with an other space for a good price.SABRINA R. | First Impressions
Good Service!Hardeep Kaur K. | First Impressions
Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. Thanks!CORNERSHOP COMPANY A. | First Impressions
Perfect for us! Thank you!!!Dave L. | Overall Experience
Line Vaillant the manager is wonderful!!! She took care of us and answered all questions we had. Her professionlism and the way she interacts with clients is outstanding. You should be so proud to have her affiliated with your company!!!Interconcept I. | Overall Experience
I left the premises since I have practically zero income due to the epidemicPeter H. | Overall Experience
Customer did not leave a comment.Michael G. | Overall Experience
Customer did not leave a comment.Faneva d. | First Impressions
Customer did not leave a comment.Alfred P. | First Impressions
Customer did not leave a comment.Karl M. | Overall Experience
Lighting did not work near my storage unit and was not fixed promptly when I reported it. Upon moving out, i discovered that mice had entered the unit. Many items ruined. Terrible experience.BENJAMIN F. | Overall Experience
Manager went above and beyond on everything possible couldn’t ask for a better service.Kevens L. | First Impressions
Bon service belle équipeRepare 911 I. | Overall Experience
We want to thank specially Mrs. Line Vaillant.for her assistance and amazing work. She is very kind and professional.Centre communautaire m. | Overall Experience
The staff is outrageous. They are simply not capable of doing anything. They dont want to be there.Laurent- Olivier L. | Overall Experience
It full time of rat my locker my staff got damage and smell. I have picture to be posted on Facebook to warn people about the Jean Talon Uhaul full of rat my belongings got damage.Jonathan D. | Overall Experience
The staff were friendly and helpful this made my task much easier. I would certainly recommend this site to a friend, France OlsenFrances D O. | Overall Experience
If you don't mind being mistreated or yelled at or not having your reservations being honoured (twice, for a locker and a truck) or being coerced into staying when I wanted to get out, then go ahead.ALEXANDRE L. | Overall Experience
excellent.youcef n. | Overall Experience
Good!MAI XUAN B. | Overall Experience