Customer Reviews for U-Haul sur Jean-Talon Ouest - déménagement et entreposage

Rating:

2.0

We originally wanted to pick up our truck at the Jean-Talon location which was very convenient for us with a 4 min drive, but the day before our pick up we we're ask to pick up the truck at the Crémazie location which was an additional 25 mins of traffic to get to. Once at the Crémazie location, they didn't have the dolley's we had requested 3 weeks in advance, we then had to go back to the Jean-Talon location to rent a dolley seperately and even then they only allowed for in town rental and we had to bring the dolley back before the end of our move. When we showed up to locations in person 3 out of the 4 times nobody was at the counter for well over 10 mins.

Rating:

4.0

I use an older phone to keep my online presence to a minimum, at this location the desk clerk was able to accommodate me, but maybe the use of an on-site device to record information, and condition of the rental vehicle which can then be shared with the customer and company. Over all this location gave me a positive experience with helpful and friendly staff. Better signage to entrance and service desk is needed.

Rating:

5.0

Great customer service, the staff is very helpful. The staff went out of their way before closing to make sure I had a vehicle, the location is local & convenient. This will be my fall back whenever a truck is needed. Thanks

Rating:

4.0

I ended up cleaning the vehicle myself.

Rating:

4.0

Faster service times for reservations

Rating:

3.0

It took me 45 minutes to get the truck that's a lot of time

Rating:

4.0

Good service.

Rating:

5.0

Les employés étaient géniaux, respectueux et professionnels Merci

Rating:

3.0

Cargo was not clean. Cab was not clean. Passenger side-view mirror was defective.

Rating:

5.0

The person that checked me in was great. It went fast and everything was ready to go as planned.

Rating:

5.0

Il serait apprécié de présenter aux clients les info écrites en français en premier (paiement, formulaires, évaluation de l'expérience…). Là c'est au client de chercher. Sinon c'est un excellent service !

Rating:

4.0

Provide an accurate estimate of fuel needed based on distance driven.

Rating:

2.0

I rented a van yesterday and the Miles in the paper was different than what I got and I had to add 20 miles for the system to work, and it changed me more

Rating:

2.0

I rented a van for 6 hours (10-4pm). I arrived at 10am sharp then I waited 1 hour in line to get the van and I was told I should returned by 4pm LOL Finally I returned the van at 5:01 pm and I was charged an extra day, I can't believe it

Rating:

2.0

When I initially made my reservation, they postponed it to next day since vehicle wasn't available. Then when I went to get the truck, they said it's not yet arrived and I have to wait (didn't even say how much time I had to wait) for which I had to pay for the helper I hired. After more than an hour wait time I get the truck and was charged $20 more for fuel charges. Tried calling customer support, but it keeps on waiting. Had a really bad experience.

Rating:

4.0

Left turn signal was broken and not fixed it prior to use. I used an extended left arm out toe car window to indicate a left hand turn. All safety devices should be checked and be in proper working order prior to customer use. Staff was very friendly at this location but I was worried driving such a large vehicle without a functional left turn signal

Rating:

1.0

I had booked a storage unit and was told upon arrival that they didn't have it because it was a first come first serve solution. Was then told to go to another to see if they had anything available. Terrible experience.

Rating:

5.0

Excellent!

Rating:

3.0

J'aurais donné 5 étoiles, mais j'ai diminué parce que vous m'envoyez ce sondage en anglais.

Rating:

1.0

Honestly it was a horrible experience. We showed up at 9:45 am for a 10 am reservation, and waited in line until 10:30 to get our keys. When we go to find the vehicle we realized they have us a smaller one than what we had ordered (van vs 10ft truck), and when I went back in to show them my original order and ask for the correct vehicle I was told it wasn't their problem, they had other people waiting to get their reservations and I would call customer service. So we were late to get the keys, got the wrong vehicle, had to make two trips (twice as much time and money) and the vehicle we received was dirty and had food crumbs all over the driver's area. This is the first time I write a negative review, it was really that bad.

Rating:

2.0

Plese try to reduce the time for check ins it took me around 30 min to check in

Rating:

5.0

Incredibly friendly and helpful staff, especially the return inspector

Rating:

5.0

Good

Rating:

5.0

Service chaleureux et professionnel de Mlle Napoléon est hors-pair. Merci à toute l'équipe pour vos conseils et votre expertise

Rating:

5.0

Great experience

Rating:

5.0

The lady at the customer service on April 27 around 1:30 was particularly kind, helpful , patient, professional and comprehensive.

Rating:

4.0

Improve the system to close the contract by ourself! Website and location system didn't work well. i had to call the service to ask for reimbursement which is definitely not normal in my mind!

Rating:

5.0

The person that was working the desk was very friendly and helpful! She made the experience good.

Rating:

5.0

The girl at the counter was very friendly and funny, great customer service

Rating:

1.0

There was a bunch of unnecessary extra charges, the fuel level was the same as when I picked it up and they charged me a ton for it

Rating:

5.0

The customer service is great here. Used it two times in a row and absolutely happy

Rating:

5.0

Je suis très content de votre service à la clientèle. Les 2 préposés sont gentille, courtoise et serviable. A tous mes amis je recommanderai votre compagnie. Peut-ête je relouer une fourgonnette dans quelques jours. Merci encore.!!!

Rating:

2.0

Poor explanation of charges, plus overcharging by location. Tried to charge for locker from which I had moved out. Wouldn't allow me to put in more fuel once I had returned to location. Instead, wanted to charge me for filling up plus service fee for the filling. Snow and ice was not cleared from the vicinity, making it near impossible to back truck up slope to loading bay. Customer service was good,though, refunding all my claims for excess charges. If the location gets more professional, I may try them again.

Rating:

1.0

The location of pick up was changed without letting me know. Plus the price was double once on site for to pick up the truck. Very disappointed.

Rating:

1.0

Display the actual price of a rental when doing online estimations

Rating:

1.0

Will not deal with them again.

Rating:

4.0

The van pick-up process took almost 40 minutes due to a problem with the system. I would suggest offering better instructions to the employees so that they know what to do in edge cases (i e., cases where the system does not behave as expected and they have to find turnarounds).

Rating:

5.0

Excellent service at front desk, truck really old, hard to close the driver door

Rating:

5.0

My big thank to all employees in the office 3850 Jean-Talon Ouest. I forgot there my credit card. The card was put in a safe place and I got it back later. Thank you!

Rating:

4.0

The staff are very polite and conscientious!

Rating:

2.0

When I returned the vehicle on Jan 2nd, I was told that my discount certificate did not work and I will be contacted by U-Haul custom service about the reason. However, I did not get any phone call by now (March 22, 2022)

Rating:

3.0

Can i please have my electronic receipt please ? Thanks

Rating:

4.0

The gas level was incorrectly listed in the contract

Rating:

5.0

Your people were so nice, kind, and friendly. I would never used other service provider in future, if any.

Rating:

2.0

Too complicated and tiring to get and let a rental truck

Rating:

4.0

Truck had a broken door and was full of graffitis. But Mercidieu, the manager and his colleague were beyond helpful and are always a joy to deal with

Rating:

3.0

Tires not in good shape Left door don't close correctly!

Rating:

5.0

Employees were very nice but the truck itself wasn't very clean. I couldn't put pictures during the initial inspection of the vehicle because it was cold and my phone died after a while of taking pics for the outside of the truck. It wasn't too much of an issue for me but I think that could be improved. I took additional pictures once my phone was able to restart, if needed.

Rating:

3.0

Truck seems not well maintained, lot of alerts on the dashboard (low pressure Tire, motor symbol, trailer symbol). Really cheap tho, that's why mt 3 stars

Rating:

2.0

1) There is not much space available in this location for trucks to enter or exit, there are cars parked on either side, the enterance is so small that if another vehicle comes from the other side at the same time, then one vehicle has to back up. 2) The truck that was given to me was not fully inspected, it had issues as the battery was weak and that delayed the start of the trip from my home. I had to wait for more than 3 hours to get the Roadside Assistance to come and boost the truck. The battrey even died on me when I had just parked the truck at the return location and steped out to see if I am parked correctly.

Rating:

2.0

Clean your trucks! Do not give us a truck full of muddy water and expect us to bring in a pristine condition. Or at least provide protective blanquettes for free. Remove snow from your parking lot. It is impossible to par the trucks safely with almost a feet of snow.

Rating:

3.0

Have the truck clean (remove snow on windshield). Uhaul is expecting customer to put all sheep fold and put back in the plastic bag given otherwise they charge 40$. Yet, the deliver an unclean truck. Not impress by this customer service experience!

Rating:

3.0

The parking area was not well maintained. There was a lot of snow and ice and it was difficult to park

Rating:

2.0

No winter tire on the van made driving in Montreal on the day Impossible Had to return early without completing the task

Rating:

5.0

The customer service is more then okay.

Rating:

1.0

Custumer service sucks

Rating:

3.0

Office admin staff were cordial and helpful. However, I'm not sure if the truck had proper winter tires (i didn't see the sign for winter tire on the tire itself). I had real difficulty driving the truck and on normal road where the snow is regularly cleared, the tires weren't gripping on the road surface.

Rating:

2.0

No parking space, have to be keep moving for vehicles to pass, have to wait more than an hour to get the space to offload my items.

Rating:

3.0

If you're driving any large vehicle, you have little to no room to maneuver. We spent more time just trying to get in/park/allow other cars going the opposite direction through in the tiny lot than the actual time inside. Reducing the number of vehicles in the lot or expanding further back might be the best course of action because while everything inside was great including the staff, the parking situation made it a less than stellar experience.

Rating:

5.0

Had an amazing experience. Very nice staff.

Rating:

1.0

Must wait in line for hours to access someone in the office. Information communicated in the office differs from the Web site. Paying to extend access hours is frustrating Only 1 of the 2 loading docks for car was in order during my stay, which caused long delays

Rating:

5.0

Merci équipe sympathique et professionnelle.

Rating:

5.0

Service à la clientèle excellent.

Rating:

4.0

Merci pour toutes les années que nous avons louer notre entrepôt, vous avez été serviable et toujours accommodant. l'équipe de l'Oréal

Rating:

5.0

The staff was polite and very helpful and guided us through the process of moving in and where our storage locker was located. Highly recommend this UHAUL location. ******

Rating:

3.0

The price is too high Also the car is 384$ 😳 so I took my stuff with Uber 24$

Rating:

3.0

I did empty my storage 2 day before my expiration and staff wasn’t busy too much I spend 25 minutes to make sure they confirm I vacant my locker then I received 5 am after 4 days for my locker payment with late fee!! This not a fare! work

Rating:

2.0

The manager of this location is horrible with customer service. Treats people horrible and has zero empathy. Horrible client experience I would never come use this location again.

Rating:

5.0

La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!

Rating:

2.0

Mercidieu was great, everything else about U-Haul was horrific. Especially the website and anything to do with phone contact. I don’t know if there are worse customer centric companies but I have never run across one.

Rating:

5.0

Merci très bon service et personnel très aimable

Rating:

4.0

Personnel disponible et serviable correspondance par courriel, rapide Accès rapide à l'information requise

Rating:

4.0

Overall I got great service, easy access, convenient location, easy payment. I had a couple of issues, though. I was supposed to get a month for free but the system didn't seem set up to properly to do that, and I had to contact U-Haul to make sure I would get my free month (they did honor it though). I also wanted to end my contract a week earlier but their system was down and I didn't go in during the week because of lockdown restrictions and my own sleeping habits. I think this location may need to upgrade their systems but overall, the experience was very good.

Rating:

3.0

Bonjour, Une des meilleures expériences avec une gérante (Line) et équipe toujours disponible avec le sourire depuis 5-6 Ans. Hélas, depuis une année, la gérante souvent absente pour des soucis de santé, la nouvelle équipe est incompétente avec 3 mauvaises expériences de suite. C'est la seule saison pour laquelle j'ai décidé d'aller voir ailleurs.

Rating:

5.0

Nous avons loué le local 2042 UHaul Jean-Talon O de sept. 2009 à nov. 2020. Le service a toujours été impeccable. Au cours des années, nous soulignons la courtoisie du personnel à notre égard, l'excellent travail de Mme Line Vaillant pour répondre à nos interrogations et ses suggestions pour régler le PEU de problèmes survenus au cours de ces 11 années. Le seul commentaire moins positif (et pour lequel il y a peu ou pas de solution) est le peu d'espace de stationnement pour les locataires aux heures d'achalandage. Même dans ces situations, le personnel a fait son possible pour nous aider, quitte à déplacer des camions UH. C'est sans hésitation que nous avons recommandé UH Jean-Talon O à nos amis.

Rating:

3.0

The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient. When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ». Your staff behaviour is inconsistent.

Rating:

5.0

The facility was secure, however the hallway was not well lit. The lights in the hallway to the room we rented were inconsistent. Some lights were always on, however often other lights were off, leaving the hallway somewhat dark. These lights were not triggered by motion.

Rating:

4.0

First time I have used this kind if facility. Reception staff very helpful and friendly.

Rating:

5.0

The staff was extremely friendly and helpful.

Rating:

2.0

Very disappointed in how they dealt with closing out of our space. For months we were charged. Even after repeated calls and emails.

Rating:

5.0

Seulement rain qui est un mauvaise employés n'a pas le service a clientèle vous été une super équipe enlever la pomme pour de votre équipe

Rating:

2.0

Point 1: votre sondage n’est pas vraiment en français. Point 2: lors d’un dégât d’eau, je n’ai pas été averti que mes biens pouvaient être endommagés. Point 3: il a fallut que j’insiste très fort pour que j’ai un local de remplacement ( le dégât d’eau était de votre responsabilité, pas la mienne) Point 4: je n’ai reçu aucune aide pour déplacer mes biens dans un autre local que vous alliez me faire payer plus cher que mon local initial Non, je ne considère pas avoir reçu un bon service. J’ai quitté pour un autre entrepôt d’une autre compagnie Non, je ne recommanderai pas votre endroit. Merci

Rating:

5.0

The Manageress, Line Vaillant, is wonderful!! She goes out of her way to do the best she can for her clients and is always friendly, hepful, and generally makes the experience a really good one. I finally closed my locker of 25 years as I am moving to Ontario, and I went to Line and opened a small locker for the overflow while moving. As always, an easy, unstressed successful solution is found. Line is super accommodating and I do believe this is what brings people back. It is for me! Thank you, u-Haul and team!

Rating:

1.0

Found mouse or rat poop in my storage unit. Also, I saw a dead mouse on the first floor, took a picture of it as proof. I cancelled my contract 3 days after my reservation due to the filthiness of the place. Such a waist of money. The guy at the front desk didn't seem to care at all and he told me there's nothing he could do for me. I called the manager the next day, was told I would get a cal back. I'm still waiting. I'm so dissapointed by the service.

Rating:

5.0

Was great experience I love you guys and the staff

Rating:

3.0

I eould like to receive confirmation that my automatic monthly paiements will stop, since I emptied the storage unit on May 30. Thank you.

Rating:

5.0

The only negative comment is that the space I had reserved was overbooked. But on the flip side, the Manager upgraded me with an other space for a good price.

Rating:

5.0

Good Service!

Rating:

5.0

Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. Thanks!

Rating:

5.0

Perfect for us! Thank you!!!

Rating:

5.0

Line Vaillant the manager is wonderful!!! She took care of us and answered all questions we had. Her professionlism and the way she interacts with clients is outstanding. You should be so proud to have her affiliated with your company!!!

Rating:

5.0

I left the premises since I have practically zero income due to the epidemic

Rating:

1.0

Lighting did not work near my storage unit and was not fixed promptly when I reported it. Upon moving out, i discovered that mice had entered the unit. Many items ruined. Terrible experience.

Rating:

5.0

Manager went above and beyond on everything possible couldn’t ask for a better service.

Rating:

5.0

Bon service belle équipe

Rating:

5.0

We want to thank specially Mrs. Line Vaillant.for her assistance and amazing work. She is very kind and professional.

Rating:

1.0

The staff is outrageous. They are simply not capable of doing anything. They dont want to be there.

Rating:

1.0

It full time of rat my locker my staff got damage and smell. I have picture to be posted on Facebook to warn people about the Jean Talon Uhaul full of rat my belongings got damage.

Rating:

5.0

The staff were friendly and helpful this made my task much easier. I would certainly recommend this site to a friend, France Olsen

Rating:

1.0

If you don't mind being mistreated or yelled at or not having your reservations being honoured (twice, for a locker and a truck) or being coerced into staying when I wanted to get out, then go ahead.

Rating:

5.0

excellent.

Rating:

4.0

Good!

Rating:

1.0

The service is good once you're being served, but the waiting time, especially on a weekend, is absolutely ridiculous!! And the employees also agree! They should hire more people (for the weekend).

Rating:

5.0

very good

Rating:

1.0

The hallways were well lighted but there was no light inside of the storage and it was infested with mice There were mice droppings and pee on all my stuff There was even some mold Very unsatisfed 337

Rating:

5.0

Super bon service à la clientèle!!!!!!

Rating:

4.0

All staff were very kind. My storage unit was unavailable but they managed to find me another space I could use. I left feeling pleased by their additional help! Thanks!

Rating:

5.0

Mrs Vaillant was very helpful. She did her best to find a solution to my needs. She was very cordial and professional!

Rating:

5.0

The staff were incredibly friendly and helpful.

Rating:

5.0

J’ai vraiment vraiment adoré le service je recommande

Rating:

5.0

J’ai apprécié énormément l’accueil et la courtoisie de madame Vaillant ainsi que le personnel, à tout moment. Un grand merci ! Je recommanderai certainement vos services

Rating:

1.0

you should find a new manager mme line shes very impolite she talk very rough and if you not agree with her she will hang up the phone in your face the rest of the staff are perfect

Rating:

4.0

The manager last night, Lynn on March 14th, was very helpful in showing me how to use the facilities and ensuring me of the safety of the premises.

Rating:

5.0

The employee was very helpful and energetic

Rating:

1.0

Learn English!

Rating:

3.0

When I had an issue with waste disposal the staff started threathening me with a fine and used a very accusatory tone. After18 months as a well paying client I expected better.

Rating:

5.0

Very good service. Thank you.

Rating:

5.0

Tout le monde a été gentil et attentif à mes besoins. Au delà de mes expectatives!

Rating:

4.0

The service was excellent and provided us with the temporary need for storage space in a location that is close to downtown Montreal.

Rating:

5.0

really perfect with a wonderfull team . keep the smile

Rating:

1.0

Si je dois répondre à votre question, vous devrez faire cette page web avec la possibilité qu'elle soit en FRANÇAIS. On est au Québec ma parole!

Rating:

1.0

worse experience ever this is the second time i move and i go with uhaul & I make a reservation and get my reservation number and the location of pick up and when I go to take the truck its not there!

Rating:

1.0

Rats destroyed my possessions. There were no rat traps. The halls were dark, lights taken out. Some staff were very good, but the manager at 3850 Jean Talon O., Montreal, was unprofessional.

Rating:

2.0

They changed my storage size twice, the day before and on the day I arrived. The lights did not work and they didn't change them. Also changed the time of the truck I reserved to move out, twice.

Rating:

5.0

The representative was very helpful and gived an excellent service.

Rating:

4.0

The technical support was rapid.

Rating:

4.0

After 8 years of goods storage, I was very surprised to find my belongings in good state of conservation. This is the most powerful signal of your good services. I am greatly satisfied.

Rating:

1.0

Your employees committed a fraud in the handling of the sale of the contents of unit 309 The buyer of the contents was not allowed to get what he paid $675 for. Martin your employee and Line

Rating:

1.0

No one answers the phone because you are so short staffed. When they do answer they placed me on hold twice for a n extraordinary. They charged me for an extra month when I prepaid which I had to ge

Rating:

5.0

good service

Rating:

4.0

X

Rating:

1.0

I made a reservation via the web site and receive a confirmation. two days after when a I arrive to the facility, the unit was already ren and there is no other unit to replace. The agent was excellen

Rating:

5.0

Good service

Rating:

5.0

Plus I profited the fact that storage was very close to my home and, very close to the Echo site for disposal of unwanted things and also very close to a place where to leave useful things for gifts.

Rating:

5.0

Very solution