Customer Reviews for U-Haul sur Jean-Talon Ouest - déménagement et entreposage

3,592 reviews

3850 Jean-Talon Ouest   Montreal, QC H3R2G8

(514) 737-4920

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(514) 737-4920

3850 Jean-Talon Ouest
Montreal, QC H3R2G8

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

App did not work at departure nor at arrival. I had to wait and ask an employee to check me in and out.

Jean-Michel L. 
Rating:
5.0

The staff were so helpful and friendly

ELLEN R.  |  Overall Experience 
Rating:
5.0

The gas sensor was taking about 4 min to calculate and point to the right and accurate level after i filled it that made me pay more and fill more gas than i should. But overall it was a great experience with a suitable price.

Abdulrahman A. 
Rating:
1.0

I was charged the $25 cleaning and twice I asked via your platform why this was the case and I am still waiting for an answer. I am considering disputing the overall charge on my credit card on that basis. The van was clean but as it rained, it seems it wasn't waterproof and my bag got wet. Also, the engine warning light came on mid way. I called and was told not to worry about it. Nevertheless, you do worry about getting stuck somewhere with a full load of stuff in the truck.

Sylvain G. 
Rating:
5.0

Customer did not leave a comment.

JIMMY G. 
Rating:
5.0

Customer did not leave a comment.

JOEL R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlos C. 
Rating:
1.0

Customer did not leave a comment.

Majid K. 
Rating:
5.0

Customer did not leave a comment.

clean b.  |  First Impressions 
Rating:
5.0

If I have to, I will certainly use U-HALL again .The staff were polite and helpful .

BERNADETTE P.  |  Overall Experience 
Rating:
5.0

The customer service is always great! This is why I always go back :)

Juh-Ding Y. 
Rating:
1.0

The plastic portion of the key broke and we could no longer turn it into the ignition. When we had an employee from the Jean-Talon location come help us he told us to call road side assistance when we were just 1 km from the location to return the rental truck. It was not our problem that there is wear and tear of the plastic portion of the key from other customers and it should not be our responsibility to find a a pair of plyers to have enough torque to turn the key nor should it be our responsibility to deal with roadside assistance. The appropriate solution to this would have been to have a spare key at the location center or even for the employee to help us turn the key with a pair of plyers or even take over since we were 1 km from the return site. It should not be the customer's responsibility to care for the upkeep of your keys and you should have spares in case an incident like this happens when there is nothing wrong with the truck and the solution is so simple. I am surprised that a big company like yours doesn't take the appropriate precautions in case of incidents like these.

Sahar K. 
Rating:
5.0

Customer did not leave a comment.

Antoine T. 
Rating:
4.0

Very pleasant and helpful staff!

Rosalie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gagan A. 
Rating:
2.0

The gas meter was exactly as a given but as I was not informed I should take a picture the man when I returned it said there was nothing he could do. It was virtually Please know something - I will tell EVERYONE I know to never ever use your services. The poor services, lack of basic curtesy and refusal to accept that one of your employees made a mistake are unforgivable. For the 130cad you made of off me I will make every effort that you will loose 10x that in future revenue.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
3.0

Customer service was not good

JulioCesar F. 
Rating:
2.0

1- moving pads were soaking wet and smelly. 2- I didn't get the trolly that I wanted cause there wasn't any left, I was given another one that didn't help. 3- the 10" I got didn't have a backup camera or any mirror to help seeing the step a back of the truck while going in reverse.

Karam K. 
Rating:
2.0

The representative at this place was extremely rude. He constantly cursed and used bad words.

Shahab G. 
Rating:
5.0

Customer did not leave a comment.

Nathalie M. 
Rating:
5.0

the service was excellente

Sonia H. 
Rating:
5.0

Customer did not leave a comment.

Erick P. 
Rating:
4.0

Your online reservation system needs an overhaul. It's not intuitive at all, and the smart-phone self check-in does not seem to provide any advantage / value. What's the point if I have to wait for a service rep to pick up the vehicle?

David M. 
Rating:
1.0

The car which is received was Broken down as the battery was dead. I wasted my day waiting for roadside assistance to come and help me start the car again. I wasted my money and my moving time. That gave me a very stressful time. I couldn't use the car as I wanted.

Amr A. 
Rating:
1.0

Customer did not leave a comment.

ROLAND Y. 
Rating:
5.0

Customer did not leave a comment.

MarieNadine E.  |  Overall Experience 
Rating:
5.0

Give China a raise. She is very efficient

SALOMON I. 
Rating:
5.0

Customer did not leave a comment.

RONG J. 
Rating:
5.0

Customer did not leave a comment.

berbue c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francisco U. 
Rating:
1.0

Never going back to this place. The person at front desk had problem with his personal life and he takes it out on the client .

XX A. 
Rating:
5.0

C'était une location facile et rapide, avec des employés sympathiques et efficaces.

Tessa M. 
Rating:
5.0

Customer did not leave a comment.

Mykola N. 
Rating:
3.0

Very little input to give - used self pick-up and drop-off, never even went inside. Parking lot was clean enough, truck was easy to find on pick-up. Van was in okay condition, usual scuffs and scrapes.

ALEXANDER F. 
Rating:
5.0

Great Staff

Vijay S. 
Rating:
4.0

A major advantage I found was that after I missed my appointment, the representative I reached by phone, in the USA was able to move it to another day at a location still near Montreal, for free. It was a great customer service experience by phone.

Richard H. 
Rating:
2.0

bring a supervisor that's actually willing to solve the issue not create one one employee out of the three staffed was helpful and respectful that was after his supervisor wasn't around

Saif al-Deen A. 
Rating:
5.0

Customer did not leave a comment.

STANLYS ROMEO N. 
Rating:
5.0

Customer did not leave a comment.

Ankit P. 
Rating:
4.0

Customer did not leave a comment.

Giancarlo P. 
Rating:
5.0

Customer did not leave a comment.

Xianguang S. 
Rating:
2.0

I got charged for gas i never used. They gave me the truck with less gas than indicated on my contract. Employee said they will take care of it, as i left the U-haul, they over charged me for gas i never used.

Sergio M. 
Rating:
4.0

Customer did not leave a comment.

philippe S. 
Rating:
2.0

the representative didn't know where to find my reservation details. I gave the reservation confirmation number and my contact number but waited 20 minutes for him to find the reservation. When he directed me to the storage unit, it was dirty with debris. It wasn't clean at all. The lock of the unit wasn't working. The key is not working. If I wasn't in a rush to leave town, I would look for another storage unit. Is it really safe to leave my bvelongings there? That made me leave the valuables with a friend rather than in the storage because of security issue. Lock is not working!!!

MaKarlaLuisa G.  |  First Impressions 
Rating:
1.0

Never forget to leave in truck ALL the equipment that the customer rented. What a customer can do if a dolley is not available in the rented truck? Wait HOURS until the office opens? This is a outrageous waste of time. A "plan B" should have been thought in case an equipment is missing. Also, parking Uhaul vans along the main entrance is not a clever use of the space.

Marcelo C. 
Rating:
3.0

As someone who was renting and driving a truck for the first time, it would have been nice to receive some pointers and maybe have the guy walk down to the truck with me. I got the hang of it quick but still would have been appreciated.

Matthew K. 
Rating:
3.0

I had to return the gaz at mid tank. I put 120$ of gaz so that the level was at 3/4 instead of 1/2. I asked for a compensation for this unfortunate mistake. They told me that they would get back to me. No news. I don't understand why the conpany would benefit from this extra gaz.

Evelyne V. 
Rating:
2.0

They were understaffed and the staff wasn't fully trained which made it difficult to return my vehicle (took 45 minutes at the desk). considering it was the busiest time of year, they weren't properly staffed.

Julie E. 
Rating:
4.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Everything was great. Your team at this location are great customer Service people. Especially the black lady I think she is the supervisor. I am so pleased with the service that it exceeded my expectations. I will recommend this location to anyone who needs the service.

Onyebuchi E. 
Rating:
2.0

Rude staff extra hidden fees discount is better

Ouassim B. 
Rating:
1.0

The man at the front desk (Jean Talon location in Montreal) was very rude, aggressive and uncooperative. He showed up late to open the location, was dismissive and unhelpful, and when I indicated I had rented a dolly, he told me it was not in my contract (it was) and I could not have one. He was unapologetic for being late and despite my only getting my truck at 9:25, told me I had to have it back by 1PM or face penalties. One of the worst customer facing individuals I have ever come across. By comparison, your employee in the yard (Jamaican or Caribbean accent) was very helpful, polite, went out of his way to help customers (I watched him do this) and he even went into the office to correct my bill when he saw I had been charged for a dolly I did not get. We is an excellent employee and should be more customer facing.

JeanFrancois H. 
Rating:
2.0

Pire entreprise, vous ne garantissez rien et ne communiquez pas

benjamin G. 
Rating:
2.0

Customer did not leave a comment.

Brian B. 
Rating:
1.0

Canceling / making modification 18hours before a moving is really bad service

Yvan L. 
Rating:
5.0

Customer did not leave a comment.

Lefong H. 
Rating:
5.0

The first time I went inside the U-hual office they only had small storage available and the next day when we went in for an upgrade, it was shaena who helped us. She went beyond to help us with our issue so I would give her 10-10 for everything she did. I would like to say to please be nice and patient when moving they understand the stress.

maria T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

seyedmohsen M. 
Rating:
1.0

J ai payé plus que ma facture proformat même si j ai respecté le kilométrage et le nombre d heures c est pas normal

MAHDI I. 
Rating:
1.0

Customer did not leave a comment.

Amir Mohammad R. 
Rating:
4.0

Customer did not leave a comment.

Juan Gabriel V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OMAR M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyes B. 
Rating:
5.0

It will help to have some belts in the car for heavy things

PATRICK J. 
Rating:
2.0

First of all, employ more (both meanings) qualified people at the location and on the phones (total wait time on the phone was around 6 to 7 HOURS). One of the employees working there did not understand english at all making is pretty useless when you know someone who can only speak english comes in. I had to translate for the worker because the conversation was going nowhere fast. Only one of the two people working in the office seemed to know was they were supposed to do. The wait time is enormous and the cost gouging since it's the moving period is ridiculous.

liam L. 
Rating:
1.0

Terrible booking service. First reservation changed the time and cancelled. 2nd one didnt even work we got no notifications on our phone. Thank god there was a guy to help.

Belise S. 
Rating:
5.0

Customer did not leave a comment.

Joao Paulo L. 
Rating:
5.0

Customer did not leave a comment.

marlinda christina z.  |  First Impressions 
Rating:
4.0

Have enough stock of all sorts of carrying dollies

Victor M. 
Rating:
1.0

1. I think you could improve your app. Ask the customers to provide photos of the car, of the mileage and fuel BEFORE they start their trip. I had an issue with the car were I tried to add fuel twice and the 2nd time, I pump 4 times fuel but everytime it would click as if it wouldn't feel up. I have never experienced this with any car or truck before. 2. The car was not clean, there was pieces of plastic, an earplug, glasses. How can I return a clean car if it wasn't clean to begin with? This is why pictures of the interior would also be good to provide before and after the trip. 2. I would also like to fill a complain for this U-haul and recommend to not take more than they can handle. I ordered a small polly for $7 and I had to take the big one and pay 10$ because they didn't have a different one. What is the goal of ordering a truck and polly 2-3 weeks in advance? Knowing it's the moving period, there was a lot of customers, and the overwhelmed clerk was telling me to get the keys in the black box (not the instructions online) and then later, when his colleague asked, he realizes that they were in fact with him and does not apologize. The management and customer service is 3 out 10. It's moving season, be ready.

Alice L. 
Rating:
3.0

Please have the agents at the desk respect the procedure of the mobile / self-pickup. Once we fill all the conditions online, we are supposed to just show a screen image to the desk and get our keys (this image literally says to SKIP THE LINE). The 2 employees there were making us do the (long) line. We wasted 30 minutes because of this. It was very frustrating. The employees were not following the rules but they were still quite cordial, so at least there's that.

Rémy B. 
Rating:
5.0

excellent service et la dame était très courtoise et très gentille.

France G. 
Rating:
1.0

Customer did not leave a comment.

Gis G. 
Rating:
5.0

Customer did not leave a comment.

DANIELE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal G. 
Rating:
4.0

Friendly agents, good service.

Anais L. 
Rating:
4.0

Upon bringing back the van 15 minutes late I was told by the tech outside that I would be charged for two periods (72 hours). However going in to the store, I did not have to pay any extra fees because I had also picked up the vehicle 20 minutes late and was within the time limit. This sort of inconsistency should be improved.

DenisRobert P. 
Rating:
1.0

The person at the counter was very polite. He lacking training. It took 45 minutes with him to get my truck. Your reservation system is actually terrible, hard for the staff to work in conditions like that. But, the customer still pay the big price for the truck. Hope you'll get back to me!

MarieFrance D. 
Rating:
3.0

First open at 7am, not 7:10. Then have the accurate readings from the truck, the gas meter reading was way off. Then for the 7AM booking, don't park another truck in front of the one you assign me! Finally, the truck was quite dirty and drove very poorly after 56,000 miles. The return was perfect.

Julian H. 
Rating:
5.0

Customer did not leave a comment.

Pierre T. 
Rating:
4.0

Customer did not leave a comment.

JOSE F. 
Rating:
2.0

The truck had holes in it structure, so my objects got wet! The initial milage was incorrect in the file which cause delays when doing the return. I was not instructed to click on the link sent by message to do the inspection check on the truck. The auto inspection should not be done by the client when picking the truck directly on the office, that does not make any sense. The truck should be inspected by the staff.

Thiago C. 
Rating:
3.0

I placed an order for a truck AND a dolly and blankets. The truck was empty. Plus the app to pick up the truck on telephone is not very easy. I would have liked to register my licence and photo from home the day before. But the persons who helped me n'y phone and chat were quick, efficient and nice.

Pierre S. 
Rating:
5.0

Customer did not leave a comment.

Marc-olivier D. 
Rating:
3.0

Drop off guy was wonderful. So friendly and kind. I was really late and he carefully explained the extra charges. I really appreciated the warm friendly service.

Sandra B. 
Rating:
5.0

La queue était très longue

AWA D. 
Rating:
5.0

Poor Customer care service

Gis G. 
Rating:
4.0

The staff were particularly helpful and friendly. It must be difficult to maintain a good sense of humour at this time of year (mid-to-late June) in Montreal, when everyone is moving and trucks are in high demand. They are succeeding.

Steven A. 
Rating:
1.0

Employé sympathique mais j'avais réservé une camion 10 pieds mais on m'a donné une fourgonnette en me disant que les camions étaient overbooked. On ne m'as pas offert de compensation. J'avais réservé des couvertures mais votre employé m'a dit qu'elle n'en avait pas ses propre. Très décevant comme service.

Michelle P. 
Rating:
4.0

The only problem was hardly parking space and dock area, you have to wait long or return when someone finish off loading their stuff.

SherryAnn R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emile O. 
Rating:
4.0

Customer did not leave a comment.

Sofiane C. 
Rating:
2.0

There was only one employee working when we got there so even though we got there 10 minutes early before our pick-up time, we were only able to start check-in 25 minutes later since the employee was cleaning a truck when we got there, causing us to be late when we were on a tight schedule. Furthermore, I had made sure to check the U-Haul website in order to confirm that I could pay with my debit card, but when i went to pay, the employee told me I could only pay for a van with a credit card and nothing else. I was then told that I could use a debit card to pay for the larger truck, which makes no sense. However, since I do not own a credit card and we were already late, I had no other choice than to pay more than I had originally planned in order to rent a truck instead of a van. This was extremely frustrating and I felt very misled by the information presented on the U-Haul website.

Lila O. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

I always have problems with the Apps at the pick-up on the page where we need to confirm fuel level. It never shows the right level and when I click to change it and confirm it always tells me that it cannot process my request. It has happened to me at least 3 times over the last two months. Thx

NICOLAS B. 
Rating:
5.0

Customer did not leave a comment.

Maher L. 
Rating:
4.0

Customer did not leave a comment.

Gabriel K. 
Rating:
4.0

Nothing to improve. Staff was very friendly, helpful and explained the terms clearly.

Wendel J. 
Rating:
5.0

the ladies at the office when I picked up the vehicle were extremely efficient and extremely friendly. the customers in the row beside were treated to the same courteous experience. we all left smiling.

Christopher H. 
Rating:
5.0

The ladies working at this location were beyond helpful and courteous. I highly recommend they get a pay raise.

Ray T. 
Rating:
5.0

Customer did not leave a comment.

Chovsep M. 
Rating:
5.0

Even if the truck wasn't clean (minor details). The customer service was above and beyond. Very friendly and knowledgeable staff. All that makes you forget the little details :) Will definitely recommend this location!

Juh-Ding Y. 
Rating:
3.0

I paid for a "couverture " and there were not. The truck was empty. So i paid for nothing and my matress got Dirty because nothing was there To protect the furniture. Thank you.

Christianne N. 
Rating:
5.0

Customer did not leave a comment.

Kim Chi N. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Very friendly and nice staff members!! Simple reservations forms and easy no stress return conditions. I had great experience and would recommend to anyone!! It is a professional company in any ways!!!!

Elisabeta F. 
Rating:
3.0

Truck could have been cleaner. Spent 40 min on hold trying to reach the rental location and could reach the store directly. Not practical at all.

Patrick V. 
Rating:
5.0

Long line up to pick up keys need more staff. Only 1 staff working . It would be nice to check in without having to go through a staff..what's the point of calling it online check in if you still have to wait 45 mins + in line to make a payment and get a key. Uhual needs to modernize to the current tech climate. Ridiculous

Krisen K. 
Rating:
5.0

Very good experience!

Fansa K. 
Rating:
5.0

Customer did not leave a comment.

Elenice B. 
Rating:
1.0

Because I didn't have all the information about the tarification at the beginning, so I received an invoice I wasn't prepared to have.

Sandrine B. 
Rating:
4.0

On the passenger side there was tissues and a used mask but besides that it was clean

thayani J. 
Rating:
5.0

China was amazing!! So positive! Thank you!

Leah M. 
Rating:
4.0

Customer did not leave a comment.

Kathryn R.  |  First Impressions 
Rating:
1.0

Will not deal with them again.

ISOBELLA T.  |  Overall Experience 
Rating:
2.0

No parking space, have to be keep moving for vehicles to pass, have to wait more than an hour to get the space to offload my items.

SherryAnn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SOCIETE E.  |  Overall Experience 
Rating:
3.0

If you're driving any large vehicle, you have little to no room to maneuver. We spent more time just trying to get in/park/allow other cars going the opposite direction through in the tiny lot than the actual time inside. Reducing the number of vehicles in the lot or expanding further back might be the best course of action because while everything inside was great including the staff, the parking situation made it a less than stellar experience.

Brian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amrit K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rajiva L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrolyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierre D.  |  Overall Experience 
Rating:
5.0

Had an amazing experience. Very nice staff.

yousef m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean-marc r.  |  Overall Experience 
Rating:
1.0

Must wait in line for hours to access someone in the office. Information communicated in the office differs from the Web site. Paying to extend access hours is frustrating Only 1 of the 2 loading docks for car was in order during my stay, which caused long delays

Alexandre C.  |  Overall Experience 
Rating:
5.0

Merci équipe sympathique et professionnelle.

Stéphane C.  |  Overall Experience 
Rating:
5.0

Service à la clientèle excellent.

ndoye e.  |  Overall Experience 
Rating:
4.0

Merci pour toutes les années que nous avons louer notre entrepôt, vous avez été serviable et toujours accommodant. l'équipe de l'Oréal

LOREAL C.  |  Overall Experience 
Rating:
5.0

The staff was polite and very helpful and guided us through the process of moving in and where our storage locker was located. Highly recommend this UHAUL location. ******

John N.  |  Online Move In 
Rating:
3.0

The price is too high Also the car is 384$ 😳 so I took my stuff with Uber 24$

leila j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emmanuel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lumanglas m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

9139-9550 QUEBEC INC. J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adjtoutah k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAFIK R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daphne e.  |  Overall Experience 
Rating:
3.0

I did empty my storage 2 day before my expiration and staff wasn’t busy too much I spend 25 minutes to make sure they confirm I vacant my locker then I received 5 am after 4 days for my locker payment with late fee!! This not a fare! work

Jamshaid K.  |  Overall Experience 
Rating:
2.0

The manager of this location is horrible with customer service. Treats people horrible and has zero empathy. Horrible client experience I would never come use this location again.

JACQUES E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mohammed D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SALEH M.  |  Overall Experience 
Rating:
5.0

La commis, je crois qu'elle s'appelle Sarah était d'une extrême gentillesse. Bravo!!!

Marco C.  |  First Impressions 
Rating:
2.0

Mercidieu was great, everything else about U-Haul was horrific. Especially the website and anything to do with phone contact. I don’t know if there are worse customer centric companies but I have never run across one.

Douglas S.  |  Overall Experience 
Rating:
5.0

Merci très bon service et personnel très aimable

Stéphane C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Francois L.  |  Overall Experience 
Rating:
4.0

Personnel disponible et serviable correspondance par courriel, rapide Accès rapide à l'information requise

Mireille D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stéphanie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ladjel M.  |  Overall Experience 
Rating:
4.0

Overall I got great service, easy access, convenient location, easy payment. I had a couple of issues, though. I was supposed to get a month for free but the system didn't seem set up to properly to do that, and I had to contact U-Haul to make sure I would get my free month (they did honor it though). I also wanted to end my contract a week earlier but their system was down and I didn't go in during the week because of lockdown restrictions and my own sleeping habits. I think this location may need to upgrade their systems but overall, the experience was very good.

Peter C.  |  Overall Experience 
Rating:
3.0

Bonjour, Une des meilleures expériences avec une gérante (Line) et équipe toujours disponible avec le sourire depuis 5-6 Ans. Hélas, depuis une année, la gérante souvent absente pour des soucis de santé, la nouvelle équipe est incompétente avec 3 mauvaises expériences de suite. C'est la seule saison pour laquelle j'ai décidé d'aller voir ailleurs.

sofiati i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chantal t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CEDRIC STEPHANE AHMED b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASPER M.  |  Overall Experience 
Rating:
5.0

Nous avons loué le local 2042 UHaul Jean-Talon O de sept. 2009 à nov. 2020. Le service a toujours été impeccable. Au cours des années, nous soulignons la courtoisie du personnel à notre égard, l'excellent travail de Mme Line Vaillant pour répondre à nos interrogations et ses suggestions pour régler le PEU de problèmes survenus au cours de ces 11 années. Le seul commentaire moins positif (et pour lequel il y a peu ou pas de solution) est le peu d'espace de stationnement pour les locataires aux heures d'achalandage. Même dans ces situations, le personnel a fait son possible pour nous aider, quitte à déplacer des camions UH. C'est sans hésitation que nous avons recommandé UH Jean-Talon O à nos amis.

DIANE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRE L.  |  Overall Experience 
Rating:
3.0

The first time I moved in, September 27, the guy who did my contract was actually rude. He shouted at me and my husband to enter « one at time ». My husband and I were together. I had to go in alone. The guy was impatient. When I went back to pay my renewal yesterday, October 26, there were two different guys quiet and friendly who did not shout « one at a time ». Your staff behaviour is inconsistent.

laura t.  |  First Impressions 
Rating:
5.0

The facility was secure, however the hallway was not well lit. The lights in the hallway to the room we rented were inconsistent. Some lights were always on, however often other lights were off, leaving the hallway somewhat dark. These lights were not triggered by motion.

Estate Pearl A.  |  Overall Experience 
Rating:
4.0

First time I have used this kind if facility. Reception staff very helpful and friendly.

Jerrolyn D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

SAIF S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johanna S.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful.

Michael V.  |  First Impressions 
Rating:
2.0

Very disappointed in how they dealt with closing out of our space. For months we were charged. Even after repeated calls and emails.

TAVIS J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samuel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUISE S.  |  Overall Experience 
Rating:
5.0

Seulement rain qui est un mauvaise employés n'a pas le service a clientèle vous été une super équipe enlever la pomme pour de votre équipe

YANICK C.  |  Overall Experience 
Rating:
2.0

Point 1: votre sondage n’est pas vraiment en français. Point 2: lors d’un dégât d’eau, je n’ai pas été averti que mes biens pouvaient être endommagés. Point 3: il a fallut que j’insiste très fort pour que j’ai un local de remplacement ( le dégât d’eau était de votre responsabilité, pas la mienne) Point 4: je n’ai reçu aucune aide pour déplacer mes biens dans un autre local que vous alliez me faire payer plus cher que mon local initial Non, je ne considère pas avoir reçu un bon service. J’ai quitté pour un autre entrepôt d’une autre compagnie Non, je ne recommanderai pas votre endroit. Merci

Gaetan G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred Pechet L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliot I.  |  Overall Experience 
Rating:
5.0

The Manageress, Line Vaillant, is wonderful!! She goes out of her way to do the best she can for her clients and is always friendly, hepful, and generally makes the experience a really good one. I finally closed my locker of 25 years as I am moving to Ontario, and I went to Line and opened a small locker for the overflow while moving. As always, an easy, unstressed successful solution is found. Line is super accommodating and I do believe this is what brings people back. It is for me! Thank you, u-Haul and team!

LINDA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Émilie-Rose B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ionut Ovidiu C.  |  First Impressions 
Rating:
1.0

Found mouse or rat poop in my storage unit. Also, I saw a dead mouse on the first floor, took a picture of it as proof. I cancelled my contract 3 days after my reservation due to the filthiness of the place. Such a waist of money. The guy at the front desk didn't seem to care at all and he told me there's nothing he could do for me. I called the manager the next day, was told I would get a cal back. I'm still waiting. I'm so dissapointed by the service.

Kattie C.  |  Overall Experience 
Rating:
5.0

Was great experience I love you guys and the staff

BENJAMI K.  |  First Impressions 
Rating:
3.0

I eould like to receive confirmation that my automatic monthly paiements will stop, since I emptied the storage unit on May 30. Thank you.

Natalie E.  |  Overall Experience 
Rating:
5.0

The only negative comment is that the space I had reserved was overbooked. But on the flip side, the Manager upgraded me with an other space for a good price.

SABRINA R.  |  First Impressions 
Rating:
5.0

Good Service!

Hardeep Kaur K.  |  First Impressions 
Rating:
5.0

Very knowledgeable staff and it helps that they're bilingual. It was easy to set up for my team in Montreal (I am located in Toronto). We had to make changes, and we were informed on many options. Thanks!

CORNERSHOP COMPANY A.  |  First Impressions 
Rating:
5.0

Perfect for us! Thank you!!!

Dave L.  |  Overall Experience 
Rating:
5.0

Line Vaillant the manager is wonderful!!! She took care of us and answered all questions we had. Her professionlism and the way she interacts with clients is outstanding. You should be so proud to have her affiliated with your company!!!

Interconcept I.  |  Overall Experience 
Rating:
5.0

I left the premises since I have practically zero income due to the epidemic

Peter H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faneva d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfred P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karl M.  |  Overall Experience 
Rating:
1.0

Lighting did not work near my storage unit and was not fixed promptly when I reported it. Upon moving out, i discovered that mice had entered the unit. Many items ruined. Terrible experience.

BENJAMIN F.  |  Overall Experience 
Rating:
5.0

Manager went above and beyond on everything possible couldn’t ask for a better service.

Kevens L.  |  First Impressions 
Rating:
5.0

Bon service belle équipe

Repare 911 I.  |  Overall Experience 
Rating:
5.0

We want to thank specially Mrs. Line Vaillant.for her assistance and amazing work. She is very kind and professional.

Centre communautaire m.  |  Overall Experience 
Rating:
1.0

The staff is outrageous. They are simply not capable of doing anything. They dont want to be there.

Laurent- Olivier L.  |  Overall Experience 
Rating:
1.0

It full time of rat my locker my staff got damage and smell. I have picture to be posted on Facebook to warn people about the Jean Talon Uhaul full of rat my belongings got damage.

Jonathan D.  |  Overall Experience 
Rating:
5.0

The staff were friendly and helpful this made my task much easier. I would certainly recommend this site to a friend, France Olsen

Frances D O.  |  Overall Experience 
Rating:
1.0

If you don't mind being mistreated or yelled at or not having your reservations being honoured (twice, for a locker and a truck) or being coerced into staying when I wanted to get out, then go ahead.

ALEXANDRE L.  |  Overall Experience 
Rating:
5.0

excellent.

youcef n.  |  Overall Experience 
Rating:
4.0

Good!

MAI XUAN B.  |  Overall Experience 
Rating:
1.0

The service is good once you're being served, but the waiting time, especially on a weekend, is absolutely ridiculous!! And the employees also agree! They should hire more people (for the weekend).

Anaida A.  |  First Impressions 
Rating: