Customer Reviews for Ultramar Gas Station
(U-Haul Neighborhood Dealer)

Rating:

3.0

The location was closed when I arrived (7pm) but I was able to do the check in online. As previously mentioned, I returned the trailer in the same condition (I did not clean the mud off the outside, which is how I received it).

Rating:

5.0

I was more than impressed how easy and quick on short notice they were. Excellent service

Rating:

2.0

The last time I used U-Haul there was none of this online crap in the app. You guys had customer service you went up to the counter and the guy helped you now you go up to the counter and the guy says I don’t know did you fill out the app, no I don’t even have the app. I don’t want the app. I just want the you guys should’ve left alone or offered both solutions.

Rating:

1.0

Remove location as a uhaul dealer

Rating:

3.0

I was supposed to pick up the truck at 17:30, but the previous customer hadn’t returned it on time. So I didn’t get the truck until 19:30. The next day, I returned the truck at 15:30 (four hours early) and was told by the staff at the location to simply hand over the key, and they would handle the rest. However, the following day, I received a call from U-Haul asking why I hadn’t returned the truck! I was expecting an apology and a partial refund for the two-hour delay, not a follow-up about a mistake on their end. Additionally, the truck was quite old—the ramp kept getting stuck, and the back latch required extra effort to secure.

Rating:

3.0

The truck was filthy, but usable. I’m fairly certain the brakes need to be serviced. And I’m still waiting for my final invoice showing exactly what I paid.

Rating:

2.0

First of all, I had ordered a truck from your Port Hope location and then was informed that I had to pick it up in Newcastle which was nearly 30 km. away while being charged mileage. The interior was not clean when I picked it up. No visible UHaul sign at the location and to top it off, I was overcharged on my VISA by $201.53. Sent an email to your customer service on August 2nd with no response as yet. NOT HAPPY!

Rating:

5.0

Only two things, the engine needs attention as it was missing! It needs a tune-up. There were also some moving rugs in the truck, which were very helpful to have! There were two however that were wet. Perhaps make sure that the rugs were dry. Many thanks! Barb

Rating:

2.0

The pricing is deceptive. The truck was a good price but, I only had the truck 4 hrs. The truck was not swept out before I got it. I'd did it before I returned it. Charge for mileage is ridiculous. Given a truck with less than a 1/4 tank of.gas. put 60 bucks in and it was 1/2 tank when I brought it back. No credit for that. How about you guys take care of the tank? Have it at a full and then require it to be full when brought back! Only one person at the gas station where I picked the truck up. Pick up time was 8am, it was almost 9 before I was able.to go! Brought back and waited an hr because the pumps were busy. Felt bad for the guy but he got his money and I was out over 200 plus the time lost.

Rating:

5.0

I didn’t have to speak to anyone and this review will not allow me to say “not applicable” so this is continuing my frustration. The app was not working properly and I had to take pictures 3 times before it would accept them. This was very frustrating at the end of 2 long days of travel in this very big 26 foot truck.

Rating:

3.0

To be honest! The whole experience was the worse ever for me at any U-Haul

Rating:

3.0

Having made my reservation three weeks in advance, I showed up to pick up my truck and was told it wasn’t available. Apparently there was an engine light on so wouldn’t be rented out. I did not receive a call informing me of this, or I would have attempted to find another truck of the same size or bigger at another location. As it went, I had to use a smaller truck and make multiple trips. Quite inconvenient.

Rating:

1.0

I had reserved a appliance dolly and furniture pads. They were not there in the truck. The lady working at the gas station was not very helpful. The inside if the truck was dirty. It looked like someone had thrown up inside. The floor was sticky. This was the worst rental experience I have had. I will definitely not rent from this location again.

Rating:

3.0

The van had chunks of dirt in the back Garbage in the drivers side door Turned on van and notification came up that windshield washer fluid was low. I had to purchase it myself for over $9.00 at another location and have someone put it in for me.

Rating:

3.0

The service was great, sign-in was a little difficult and took us about half an hour to complete. The only complaint I have is that the uhaul had no gas when we picked it up.

Rating:

5.0

Very good customer service this location Very helpful

Rating:

1.0

First of all arrived at 10 am as appointment reserved 26” truck with utility dolly. an employee doesn’t know how to process standard uhail reservations. Retailer, she told us that there is no access to the truck key on the counter as requested. Owner of the gas station is living in Mississauga will take hour and half to arrive to give us the key. They did not have dolly. I did find utility dolly in different location.

Rating:

4.0

I do not have any comment at this time.

Rating:

1.0

Uhaul messed up my reservation and I was left waiting for hours to figure out where to take my truck.

Rating:

5.0

The kilometre rate is expensive.

Rating:

3.0

It’s a closed gas station

Rating:

5.0

The experience of self check on/ out was fantastic. My only concern with this location is, it is currently under construction, nobody around to help you if you should need assistance ( personal safety help). I would recommend temporarily moving this location to an area ( other gas stations in same area). Other than that , it was a great experience, fast, efficient.

Rating:

5.0

The peopke at the newcastle pick up were so awesome . The uhaul online check in was a nightmere al.ost 45 min of our time. He came over and checked us out. I thi k they deserve the 5 stars . That online checkout is ridiculous.

Rating:

4.0

You customer service hotline was very prompt to answer and very helpful. Keep it up

Rating:

3.0

I ordered a dolly and pads. They were not in the truck and I still paid for them. Not happy at all

Rating:

2.0

Location is a construction site so it was not easy to find and there were no staff on site as well as no signage.

Rating:

2.0

I rented the 6x12 trailer. It was clean enough but it is missing the jack to lift it on and off of the trailer ball. The trailer is very heavy and hard to lift on and off by yourself. Someone could easily pull their back or hurt themselves trying to pick up or drop off this trailer. This is an unacceptable condition to rent the trailer in my opinion.

Rating:

5.0

Instead of this review that means little how about you work on the Website it is terrible to book a vehicle.

Rating:

3.0

The location of this branch was convenient. It was a little confusing as a first time user and when I didn't do the prescribed process of returning the vehicle with my cell phone location on (I thought I just needed to bring it back, lock it, park in the same keys and leave the keys in the drop box and leave) I was worried I could face a $20 convenience fee. The guy on the phone said that would not apply and I was fine. Also the cup holders were pretty gross caked with coffee and some half melted smarties type candies and there seemed to be pet hair on the passenger seat but other than that it was clean and I was glad I was not charged for that mess nor the convenience fee.

Rating:

3.0

The site was in full construction mode. The gas station was all fenced up and poorly lit. It was hard to find while on the highway. In terms of convenience, the drop off process was super easy by following the link sent to me. Loved that.

Rating:

2.0

pick up location was under construction and there was no one on site for pickup. Pick up was done over the phone. Overall truck was in great shape and clean other than the windshield on the inside was really dirty and I had to clean it to see to drive for my move.

Rating:

3.0

Not on the locations fault but because UHaul is so unorganized and profit forward they really make your moving experience a hassle. Less than 2 days before my scheduled move they called to tell me they didn't have a truck at my requested pick up location. I booked this truck about 2 weeks in advance... you had two weeks to notify us. And the only truck available was 35 min away from my original pick up location

Rating:

2.0

I had arranged for a 5x10 open trailer on the website. I was directed to the Ultramar location outside Newcastle Ontario. I paid online and went to the site for pickup where I was given a 6x12 closed trailer. The agent said that was it, no others available. He would not help me hitch it up but photographed the tongue and chains prior to me leaving. Despite ordering a dozen blankets there were no blankets for packing available. I did pay for a 5x10 trailer but the size of this one necessitated a distant parking spot from the contents we were moving. We hand carried the contents to the trailer. Upon drop off the agent was unhappy to have to help me to unhitch the trailer. Otherwise the trailer worked well but I will avoid this uhaul location. Kim L Ward

Rating:

5.0

There is nothing more that can be fine to improve the experience .

Rating:

3.0

Well we booked a 15 footer U-Haul truck for a location in Coburg... We ended up getting a phone call the day before pickup telling us that there would not be a 15 footer available for us in Coburg.. but they said there was a 26 footer available for us The only catch was it was a Newcastle about a 40-minute drive further That's the only difference.. The good thing is they gave us the 26 footer for the same price as the 15 footer which was really pleasant.. The gentleman working at the Newcastle location was really polite and a delight to interact with and made it really easy process.. drop off was just the same really easy and pleasant.. I definitely will recommend this location off the 115 highway to all my friends and family...

Rating:

5.0

I had rented a 20 foot from Oshawa and a couple of days later got a call that they had made a mistake and it wasn't available so I was sent to Newcastle to get a 26 foot and was told that they were only going to charge me 75 and give me 150 kilometers. They also did not tell me I needed a key number and had to fill out information on line before I picked up the truck so I had reserved the truck for 10 and didn't get it until after 12 and was charged full price and yesterday another 68 was taken off my credit card. I am very displeased and would like to be reimbursed for the money. Thank you Denise Holodryzuk

Rating:

2.0

Truck did not drive well very bad shake in the drive line. Also check engine light was on This was the worst rental I have ever had. 3 separate people told me I could rent the truck for the duration of my transfer. Once I had the truck I was told otherwise. No one knows what they are doing and how things work.

Rating:

5.0

The entire process was easy from start to finish. Attendant was friendly and helpful.

Rating:

5.0

Great experience overall.

Rating:

1.0

Reason: because when I reserved the vehicle the website showed " this price cover 3 days and 6 hudred something km. But when I returned the vehicle it was 2 days and 3 hundred something km and I was charged for 178cad for extra millage. I am not happy at all. Bad experience.

Rating:

3.0

the check-in process took 40 minutes, which took away from the time the vehicle was reserved for. Customers should be advised, prior to pick-up, that they can arrive earlier than the "reserved pick-up time" to allow for the time needed to go through vehicle inspection process.

Rating:

5.0

Although there was a bulking issue at the end, the problem was taken care of. The billing system over charged us for KM driven, using KM as Miles. They were able to refund the difference because the system wouldn’t allow an over ride. We were happy with this solution.

Rating:

1.0

We gave up on UHaul over 10 years ago, however heard things had improved and figured we would give an opportunity to redeem yourselves. This entire interaction from start to finish was a nightmare. First, when attempting to book online, I was met with system limitations as I needed the vehicle for 3 days, and not 2, the max allowable on the website. When I called customer service for assistance I discovered that they are using the exact same system and have no further information or resources. It was a complete waste of a phone call. I was eventually booked in after receiving a call from an "area manager", who also wasn't overly helpful or knowledgable about the area. When arriving for pickup, I was met with an hour long delay as my "profile" wasn't complete. If I'd been notified that further information was required, I could have gone online to complete it beforehand which would have sped up the process exponentially. As a result of this delay, I was over an hour late arriving at my destination. What was even worse was the return process. The location was to be open till 9; my rental due back at 8. I arrived at 7:15 and the gas station was closed and there was no one to be seen, or a contact number. I attempted to call UHaul directly and was met with a 40min wait time; live chat was 54mins. I did the online return, however there was no drop box. After over an hour waiting on hold with both telephone customer service and online chat, we gave up. I ended up leaving the keys in the glove box and locking the doors. 30mins later I finally received a call back from the owner. This delay resulted in my being 2 hours late arriving home. Where the site owner was very polite and pleasant to deal with, the entire process of booking, picking up and returning the vehicle was a disaster. Our organization will absolutely be booking with another rental company going forward.

Rating:

1.0

No dolly as ordered, truck was dirty, damages were not all noted on truck,gas tank was low and not accurately marked on contract, charged 195 for gas discrepancy, called multiple times to try and resolve the gas charge, waited long time then put on power hold after talking to someone then hung up on 2 times. Owner at gas bar was rude, kid behind gas bar check out was not trained in uhaul rentals as per his statement and his boss difficult to find, boss refused to give name when he was asked, told they did t know how to apply 30$ vip discount, told manager would call me aboutthe dolly not being on site and never called. I had to pay someone to helpme lift heavy items as no dolly avail and 30 didnt cover that cost, overall horrible experience, wouldn't recommend, my issues still unresolved.

Rating:

3.0

Customer service not the best from the employee at the counter.

Rating:

2.0

the first I was given had a taillight out and I had to drive all the way back to get another van. the guy I spoke with said I could fix it myself or take it to