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James H
Customer Reviews for Uncle Rods Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly & Easy to work with!
Wayne LMark at Uncle Rod’s is always accommodating and great to work with. I have rented from them several times.
Fredric TOne tailight wasn't working
Terry MMark at Uncle Rod's was very helpful and attentive!
Samuel HGreat customer service from Mark!
Mark SDrop off was quick and easy.
THOMAS MRemain friendly and helpful!
Bryan SUncle Rod's took good care of me. Gave me everything I needed for the move. Outstanding service!
Mike ZThe team was extremely helpful on my drop off. The employees were very friendly and went out of their way to assist me. Very much appreciate their extra efforts with customer service. Thank you.
Brian BWendy is always great to work with. Thank you!
Kelly RHave always had a outstanding experience with this location. Uncle Rods has always gone the extra mile. Thanks
David TEverything went great! We’ve rented from Uncle Rods several times. Would recommend them.
Brian DWendy and Mark went way above and beyond any expectations that I had. I would highly recommend this location to everyone.
William MNo other comments. Well satisfied
Dean PWe had an issue, and the staff resolved it for us. I would definitely recommend using this location.
james lExcellent customer service.
JOHN BN./A very friendly, clean equipment
mike sWendy was great!
Robert OVery friendly
Steve QSlid the safe Move insurance into the rental cost after it was declined and not in the quote when the reservation was made. Would not refund when they were called out on it.
Mark CSlid the safe Move insurance into the rental cost after it was declined and not in the quote when the reservation was made. Would not refund when they were called out on it.
Mark CDrop off was friendly, simple, and hassle free.
Michael MWould have liked a tongue Jack on the trailer
MICHAELJOSEPH HMy experience was fantastic. The staff went WAY above and beyond to make my rental successful. I could not have asked for more.
john mGreat U-Haul location in Elk Rapids! Uncle Rod went the extra distance to ensure an excellent customer experience!!!!
Dale AExcellent Customer Service!!! I would recommend the Elk Rapids, Michigan location to everyone!! Highest recommended!!! Great job!!! I felt like a friend!!!
teri kMark at Uncle Rods is a great guy to deal with. Very helpful and knowledgeable.
Joseph LTruck was clean and well cared for. Pick up and drop off was very easy. Parking area was well lit. Will stop here again if in need of a moving van or trailer in the future. This is my second time renting from this location.
Nicholas WThe online ordering/reserving and after hours return was very easy to do, the staff at this location got us right in and out only took a few minutes to get all the forms filled out and we were on our way 👍
Nicholas OReplace passenger side wheel strap. It is frayed.
JOHN BOur only "complaints" were the cabin was odorous and we received the truck with low amount of gas. Other than these, the whole process was smooth sailing.
Paul DVery helpful and would recommend vs the app.
Shannon FThe mobile check in process is very cumbersome. I’m confident that it took longer than of I would’ve just gone inside and did it all. On top of that, I had to go inside anyways to get the keys… I won’t use that option again.
Cory EDid great! I called on short notice and picked up the truck within 2 hours.
DAVID JCustomer service was great!
Karen Bgreat experience thanks
TERRY MStay the same. Excellent service. Very easy to rent a truck. Very easy to return.
Bridget SO
Joan WThe gal we worked with on the phone and In person was very helpful and knowledgeable.
Ronald MThey where very happy we choose their location. I will use them again. No hassle drop off, they handled everything.
Larry BKeep Wendy as as employee - she is professional and friendly.
ELLEN MWendy was very helpful at pick up answering questions and hooking the trailer up.
Megan GPoor design of the 6 by 12 Trailer with ramp. Ramp is not wide enough to make the trailer fully usable. Not any bigger than a 5 by 9 for loading. Very dissatisfied.
james p