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Andrew H
Customer Reviews for Star A Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Key drop box was inconspicuous, had to leave the truck and return the next day when they opened to drop the key off. Person was unhelpful and seemed confused. Didn't look over the truck, didn't offer a final receipt or say anything. Just took the key from me and that was it. Few days later I have an additional charge on my card from this location. Absolutely horrible rental experience and will not be using Uhaul again.
Karenza REverything went smoothly the gentleman who helped me was very pleasant.
Tanya CVery helpful people, useful equipment, and convenient location.
Meagan JThe check engine light was on when I picked up the truck. Before I was about to return it and was trying to refuel the vehicle, gas began to spill all over the concrete during this process. It was leaking out approximately three feet from the gas cap where the gas spout or hose entered the gas tank. This obviously was very dangerous the smell of gasoline was overwhelming all the way to drop-off location. About one gallon of gas spilled onto concrete during refueling. So even more money wasted after a horrible experience, due to a poorly maintained vehicle and horrendous drop process that never actually completed via the Uhual app. I finally got completely fed up and pissed off at the app that i just called Uhaul costumer services to verify drop off and completion of the truck rental. So no, probably won't be referring anyone to this vendor or Uhaul in general.
larry bIt’s very good nice clean, very helpful. Thank you so much.
Shaheen ZI ordered an Appliance dolly online and the location had none and won’t be getting any in the near future. U-haul need to get new equipment in California since way more people are leaving then coming in.
Shawn FSome cavities within cab were dirty upon receipt of truck.
Christopher Aafter arriving at my pickup time i was told i was unable to leave because they didnt process the return paperwork from the person who used the truck before hand
Tucker CThe truck was out of gas!
Eric APlease make allowances for people without smartphones.
Charles R