Customer Reviews for Union County Wrecker

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Union County Wrecker

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Darby D. on

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My experience with Uhaul was terrible from start to finish. I reserved a trailer. The day before my trip I got a call that you moved my reservation to a location 40 mins away. I was traveling 12 hours to help my son move, I did not need an additional 1:30 of driving just to get and return the trailer. When I arrived, the location was closed even though it was listed as open. I waited an hour, since I had already checked in and any other trailers nearby were sold out. One of the neighboring businesses finally reached an employee who worked there who came and hooked up my trailer. Unfortunately he did not have keys to the building so I could not get a dolly and the check out was pretty unorthodox. I will say that the gentleman who came and hooked up my trailer was especially kind and did everything within his power to help. Unfortunately my trailer did not have lights, so that was great. We called everywhere and were not able to get a dolly from any other uhaul. A couple hours later I got a call from Uhaul corporate who said my contract was not valid and they wanted me to repeat the whole check out process with them including giving them personal information and credit card information. I don't know why this was necessary since i have rented multiple times and all that info was provided when I made my reservation. When I told the woman that, and that I was not going to give her personal informaiton and my credit card info over the phone she said she would report the trailer as stolen. Ultimately I spoke with a supervisor who took my informaiton, changed my return location to where I was located, and that was a huge help. But this process cost me at least 2-3 hours on a day when I was trying to move my son. I never got a dolly, I spent hours traveling and waiting for the location to open. I was dialing all over Gods creation looking for a dolly. And moving was far more difficult because we never got the dolly. Overall I had an absolutely horrible experience and I would never recommend UHAUL.

Charlie S. on

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Elisabeth P. on

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Heather T. on

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Michael A. on

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VERY FRIENDLY PEOPLE WORKING THERE.

John F. on

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Faye C. on

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Donald L. on

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Kyle C. on

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The first lady I spoke to with uhaul customers services was very snooty recommending me to call the reservation line in which that lady was excellent to take care of what the problem was

stephanie C. on

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Better customer service! The lady was the rudest ever!

Kitty D. on

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I found them very helpful.

Dustin K. on

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Jim S. on

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These folks did a great job for us.

Kenneth W. on

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REBECCA R. on

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Patricia T. on

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The lights did not work at night.

April M. on

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John L. on

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NERVELLE W. on

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Everything great!

susie B. on

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Jim B. on

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Katherine H. on

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susan Y. on

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Daniel W. on

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At least have the trailer clean

bryan J. on

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DEWEY R. on

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valarie W. on

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Patrice A. on

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HOWARD A R. on

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xavier B. on

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We left more fuel in the truck than was in it when we got it but the location insisted it was not and charged me 14$ more. I will NEVER use U-Haul again.