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Steven D
Customer Reviews for United Business Center of Tampa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Servicio excelente gracias por la ayuda con el idioma
reynaldo gEasier app check out.
James BThe guy at the front desk was extremely rude. This was my first time and will never use U-Haul again.
Natisha MThe staff at that location were extremely rude at both Pick up and Drop off.
Alexandria LExcellent customer service and equipment in excellent condition
Tilette SHaving to pay for four days rental when I only needed it for two is really a problem, it’s not fair. they shouldn’t advertise daily prices. If they make you pay for four days when you don’t need it for four days .It makes it like a scam.
Vincent LAlways friendly staff. The process of renting trucks is really easy there as well. Some other locations are really busy and confusing. I always choose this location for the friendly employees and easy rental process!
Valerie RThis rental location is awesome. So professional and friendly
Steven SNothing
Vincent LUpdate your soft wear your cumputer system is too slow
Devon HThe people working were both friendly and extremely helpful.
Kerenza VI'm actually the person who arranged this rental not the driver. Wanted to make a special comment on the ladies at the "main" number for UHaul. I am sorry that I can't find the paper that I wrote there names. But both times I called they were fantastic. I think one name was Jessica. They love their jobs and it shows. So kind and helpful!
Scott CArrived early (6:30am) for my 7:00am pick up and tried to begin checking in long story short didn’t get the dirty truck until 9:30 after liscense plate was wrong and check in process was force completed so had to keep calling the 1800 number causing delays truck was filthy so I cleaned it to avoid getting slapped with a few so they can try and say I left it dirty when I received it that way so truck was returned swept and washed inside and out throughout all the ordeal and stress I didn’t fill the tank it was missing 4 gallons says the office staff her name was Lisa she says that 4 gallons of gas costs $21 -.- in what country? Does 4 gallons of unleaded gas cost that much anywho I was told I’d get a reservation garuntee for having to wait and my equipment not being available waiting on hold and for all the hassle which I was very happy about them I drop the truck off 24 hours after I drove it off the lot which was 9:37 I dropped it off at 9:23 or 9:13 I just remembered it having a 9 and a 3 at the end but not 9:3_ she threatened to have me charged for a second day then realized I didn’t get the truck until 9:37 so why would I return it at 7 when I didn’t get it under 9:30 anyway she charges me for the gas I ask her about the refunds and garuntee and she says they don’t do that uhaul does and then I end up on the phone with uhaul and she says ok I submitted your ticket the manager will contact you I say the manager of the location? She says yes I said well Lisa told me that they don’t do refunds that only uhaul can…representative is mildly confused. Longer story short just stick to your guns these big companies should not be allowed to do this to people.
Kaitlyn SThe truck I rented had a faulty transmission. It took forever to shift from gear 1 to 2 to 3 and was a pain to drive. I would have returned for a different truck but I was short for time and your staff took forever!!'
JOhn HThe rep was very friendly and helpful.
Gilbert GI was completely satisfied - thank you
Sylvia MNot too much as I can see places. Always clean trucks. Vans are always clean, expectancy on gas and insurance and other necessities are always explained and offered with respect to the customer. Couldn't be happier. Keep up the great work!
WILLIAM RN/A
Kevin HMake sure the equipment is ready for pick up when supposed. I end up getting the truck from the store because I was getting error message from site
pedro gThe inside of the vehicle, with the exception of the trunk as its to be expected, was very dirty. Even the seats were coated with dirt and stains. There was some kind of splatter on the driving cabin ceiling and visors from previous users that had not been cleaned. There was also a crack to the sliding back door window that had not been repaired. There was also a strange lingering odor. Other than that, the car was reporting low tire pressure, but upon inspection a new tire had just been placed on the van. The pick up and return process was smooth, painless, and very easy. I was pleased with the ease of reserving a vehicle, picking it up, and the vehicle actually being there and ready. For a first time experience renting and using a U-haul vehicle I am pleased. I just wish the car would have been cleaner on the inside.
Caitlin JKeep up the great work..
WILLIAM RThe staff is amazing. Unfortunately I could not get the truck i reserved. The staff quickly got me into another vehicle. Then when I did a live chat to inquire about the $50 guarantee. The person was very rude, then proceeded to end the chat. I don’t understand why the $50 guarantee is not I applied when there is a change of a reserved vehicle that is not due to the customer request.
Lisa FTruck had some minors damage but wasn’t located and mark, but the personnel let me the opportunity to check and mark any damage of truck. Very friendly and professional.
Antonio COnly issue was the agent made me disconnect the trailer from my truck by myself and it was extremely heavy!
Robert EDid not like trying to return it and trying to do the link. That was difficult. My phone did not handle it well and I have an android.
janice Pvery friendly staff and very professional and the trucks are maintained.
Arturo MThe staff is friendly and knowlegable. The equipment was clean and well-maintained. Great location!
THAD JVery good experience. Just wished store had more moving blankets available at time of rental.
Dean BLisa and her husband run an excellent operation. It's too bad the actions of U-haul get connected with them. They did all they could on their part to help me make this move and storage better.
Bill HThe truck was in excellent condition. The staff was very helpful and friendly.
THAD JEverything went well with great personal service...Give a free 75" flat screen with every rental
Terrylyn BKeep up the good work!
Regina BIt seems disrespectful to me that they are charging you such an expensive mile when you have to pay for gasoline, that should also be taken into account, the Penske company only charged my brother-in-law for 3 days $278 and unlimited mileage, I am not going to use more UHAUL
marlin fFast food cups and trash in cab
Matthew WI would just like to say that Steve was professional, caring, and helpful.
Kenyatta RImprovement from last week
carole cStaff personnel leased me a truck that had no working air conditioning. Someone on staff had to know the truck had a problem with sir conditioning system but they leased it out anyway. In addition, had to fill gas tank after leasing unit, truck only had a quarter tank for my use to drive back and forth to St. Petersburg
HERBERT cNo improvement needed. Gina was wonderful!
Deborah DPassenger side, rubber separated from door frame. Need to be attended to for repair.
carole cGreat customer service
Mary YThe smaller trucks were already reserved and I needed a truck last minute, so if the next customer can; call ahead. The staff was quick and professional to get me a truck.
ryan oEmployes are very professionals
Luis MNothing everything was great 👍👍👍😃😃 / i have no complaints)
Juan AVery friendly, patient, and accommodating. Thank you
NATASHA CPolite friendly.
JOSHUA WThe people are great. Easy to talk to.best place I have rented from
JOHN LCounter agent was very helpful and great to work with.
THOMAS REquipment was: Pick-up on Jan 22, 2023, 8:51 AM Returned after hours on Jan 22, 2023, 6 PM as recommended by site personnel. Site personnel did not log the return of the equipment until Jan 23, 2023, 9:45 AM resulting in an excess charge of one day due to the entry. I contatcted location and they indicated they could not fixed the error they made (poor customer satisaction). A dispute claim (4112580) was filed on Jan 23 but no resolution at this time.
Carlos EOutstanding service.
Norberto R