We rented a 10 foot truck. The 1st one they have is had a dead battery. They switch us to a new truck and didn't change the vehicle we had in the system. We have the truck for 2 hours and drove 7 miles. They charge us for 41 miles beck they had the wrong truck in the system.Mike A.
Customer Reviews for United RV & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.rafael G.
Customer did not leave a comment.Adrian C.
Over charged for fuelKaren C.
The owner's son very unprofessional I will never rent from them ever againSALVADOR C.
I had a bad experience as Uhaul switched my pick up location about three hours before pick up and that put my mileage way up and cost me more money . Uhaul location was not accommodating at all. They referred me to call customer service , but customer service never returned my call. Very unsatisfactory experience overall.Alyssa W.
Although the women working was friendly and attentive she was a little over her head. I don't think she could have hitched up the trailer.David H.
No where did anyone say the gates closed at 6pm. We got there past 6pm and they were open. While we dropped off the uhaul the gates closed and would stay closed until the next day as the office was closed at 5pm. Once inside we saw the sign that said the gate closes at 6pm and other seasons at 7pm. Luckily someone was house sitting at the location and was nice enough to let us out. It should be clearly marked that this location can't do after hour drop offs. Very disappointed.ERIKA G.
There isn't anything that needs to be improved everything is just find.Sharon T.
Everything was greatGARY J.
Customer did not leave a comment.Stephanie L.
She's will taking care of me and good customer serviceKao M.
Customer service was great!Jennifer B.
Great !!Garrett E.
I got locked behind the gate in 104 degree. It took like 20 minutes or more for someone to finally show up and let me out.Rita C.
I was charged for insurance when I clearly marked it online as NO insurance. I never signed the contract or handed the papers back in because I did not agree to this chargeJUSTIN M.
Attendant was nice and even took keys from me before I could get to drop boxARNOLDO V.
Personnel EXTREMELEY RUDE and UN-HELPFUL!!!. Train on how to check in vehicles WHEN THEY COME IN and NOT when they hit their button!!! Did NOT accurately report how much gas was left in tank, as I left it EXACTLY as full as when I rented it!!! This location should NOT be affiliated with U-HAUL!!ARON A.
Customer did not leave a comment.Abdul S.
Very good service and helpful staff.Narender S.
Customer did not leave a comment.ARTHUR C.
This location was not open as directed to go to by the app. The owner came and let us in when he realized there were customers waiting to return. He said his location was not open for after hours drop off but was accommodating for your error.Eric V.
Customer did not leave a comment.Michal W.
Customer did not leave a comment.MARY B.
Customer did not leave a comment.Kelly B.
Customer did not leave a comment.REBECCA M.
There was more than 3/4 of a tankDante D.