Customer Reviews for United Recycling
(U-Haul Neighborhood Dealer)

224 reviews

808 N Gold St   Deming, NM 88030

(575) 545-5559

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(575) 545-5559

808 N Gold St
Deming, NM 88030

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rogelio O. 
Rating:
5.0

Everything was great.

FRANCISCA R. 
Rating:
1.0

Unfortunately I had a horrible experience at this location and will definitely not be recommending it to anyone. The agent was unnecessarily rude, the truck interior looked like it had not even been wiped down in quite some time As if that isn't bad enough I'm going to have problems with this location come Monday morning. They are trying to charge me 60+ more dollars than what they originally quoted me. Ugh I'm definitely NEVER doing business there again

AMY H. 
Rating:
5.0

Well done gentlemen. I was greated outside upon arrival. Staff inspected the unit and completed the intake. The personal at this location are indicative of expectation from U-Haul. Again...m Well done gentlemen.

ALBERT J. 
Rating:
5.0

Customer did not leave a comment.

Athena M. 
Rating:
5.0

Customer did not leave a comment.

Kassandra S. 
Rating:
3.0

Customer did not leave a comment.

ARTHUR S C. 
Rating:
5.0

Customer did not leave a comment.

YESENIA R. 
Rating:
5.0

Customer did not leave a comment.

Waad S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Nothing at this time

SHIRLEY M. 
Rating:
5.0

Customer did not leave a comment.

Luis V. 
Rating:
5.0

Customer did not leave a comment.

Erich A. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

GRISEL M. 
Rating:
5.0

THEY WERE VERY HELPFUL & COURTEOUS 👍

Mark P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL G. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

DARWIN M. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

RODNEY T. 
Rating:
5.0

Customer did not leave a comment.

MOLLI Q. 
Rating:
5.0

Customer did not leave a comment.

Patty C. 
Rating:
5.0

Great service very friendly and professional!!!!

Daniel M. 
Rating:
5.0

This location needs additional parking for personal vehicles, for a customer to leave a personal vehicle overnight. This has been a struggle with U-Haul Crew having limited customer parking. While booking a reservation with U-Haul customer service, I am told there is no issue leaving a personal vehicle overnight at the location; how untrue this is. This needs corrective action by the U-Haul cooperation.

Louis S. 
Rating:
3.0

Customer did not leave a comment.

Deborah O. 
Rating:
5.0

Could not get thru on U-HAUL phone line

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

JONAH J. 
Rating:
3.0

It was very dark after hours. More lighting would have been helpful and secure.

ANNA V. 
Rating:
5.0

Customer did not leave a comment.

Maria G. 
Rating:
1.0

- Did not inspect the truck or the auto transport - Poor job hooking up the autotransport - Did charge to hook up the auto transport but would ONLY accept cash - would not add to my bill, would not take a credit card. - Tires were not well maintained - Negligence caused a blow out - Did not give any physical paperwork - did not notify us of the fuel gauge and not to fill up 100% - Poor customer service

Bonnie C. 
Rating:
5.0

Customer did not leave a comment.

Marcella C. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Staff was friendly and helpful

Arthur V. 
Rating:
4.0

The guy help me with everything so it was a good experience

Jesus C. 
Rating:
5.0

Customer did not leave a comment.

Zane M. 
Rating:
3.0

The location was acceptable, however the limiting "maximum speed" of 55mph listed on the trailers. I find that concerning. I am renting with the intent of crossing the country and find it absurd that these trailers are limited to a 55 rating. There are no interstate highways that are at that speed. Alternate routes increase overall travel time. Verifying the tow vehicle is required for renting the units, so limiting the tow speed is not realistic. If I were to tow these trailers in snow conditions at the 55 mph and crash, there would not be any repercussions from speed related situations. Also the driver ability is not taken into account, so the speed limits on these trailers again is a mute point.

Joshua M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL K. 
Rating:
2.0

The man that operates/owns this location has two businesses there. The Uhaul business he operates according to the rules of the company, the scrap metal business he operates at the same place is down right thievery. Because of this every person should steer clear of him.

Steve C. 
Rating:
5.0

Nice guys

sarmad K. 
Rating:
3.0

Customer did not leave a comment.

LISA W. 
Rating:
4.0

Make sure everything needed is in truck. Requested and paid for a dolly I never got with the truck..because business was actually closed day of use, I had to hound down a dolly from somewhere else..still haven't been refunded for not getting the dolly.

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

The total amount I was quoted was not the same as the total amount in the end. $50 difference! It has to do with the insurance, but I still think that should've been included in the total I was given. A little frustrating. Also, I paid for 70 miles used 62 and have to ask for my 8 miles refund? I wouldn't of bothered except for the above problem of incomplete information in giving total

Kay Linda M. 
Rating:
5.0

No comments at this time. Thank you!!!!!

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
1.0

When I returned the vehicle, it was cleaned, more fuel than when I picked it up. Then was charged an additional $57 dollars. I'll never use this company again. Use another company. Total screw job and it makes me very angry.

Allen W. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO P. 
Rating:
5.0

No improvement necessary. The agent met us in the drizzle rain and said we didn't need to get out of the car to check in, and if the wind was blowing in he would go to the other side of car. We have dealt with this same dealer before and he is always very professional and customer oriented. This was an in town move and returning the truck was easy too. We will always choose this dealer anytime we need to rent a truck.

TOMMY A. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Stanley J. 
Rating:
5.0

The two young men who assisted me we're so helpful and prompt. I didn't have to wait AT ALL. Very well mannered and friendly. 5 stars!

Kati H. 
Rating:
5.0

Nice guys, made it super easy & quick!! Real hardworking guys! Thank you! Super affordable too.

GERARDO L. 
Rating:
3.0

Helpful staff. Knowlegable.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

MIMI R. 
Rating:
3.0

Customer did not leave a comment.

Charles V. 
Rating:
5.0

Customer did not leave a comment.

Osvaldo G. 
Rating:
5.0

They are very helpful

Wayne W. 
Rating:
3.0

I had checked in online. Arrived and I still had to wait for them to get order in place. It would be nice to show up and pick up faster as I was traveling and was in a hurry.

Mirna R. 
Rating:
5.0

Customer did not leave a comment.

Kisha P. 
Rating:
3.0

Customer did not leave a comment.

HOWARD H. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Mirna R. 
Rating:
5.0

Customer did not leave a comment.

RIYADH M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

I have rented from United Recycling on a few occasions!! These guys are great to work with. I would recommend and have to help or small local businesses. Great job United Recycling and Thank You Again!!!

DANIEL E J. 
Rating:
3.0

I understand that if the equipment leaves the yard its your loss but I believe that it depends the situation like for example I rented a trailer to haul a car but I didnt used after all so I went back within 30 mins or so and the guy didnt even gave a break I even told him to charge me for couple of hours but he was kind of rude and unprofessional.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

April C. 
Rating:
4.0

Make sure there is enough gas to get tot he gas station without running out when you pick it up.

Mary B. 
Rating:
3.0

Be better organized so the wait will be less.

Dennis M. 
Rating:
4.0

Na

LUIS D. 
Rating:
4.0

Both ends very professional. Easy to deal with. Deming and las vegas new mex. wish one way was as cheap as single day but you cant have everything.

Joe W. 
Rating:
3.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Good all the way around. Wanted 6x12 trailer. None available. Went next size down and compensated with extra day. Did one way. Drop off was good too. Easy. Thanks

MICHAEL M. 
Rating:
3.0

My only complaint is that no one seemed to be aware of the pandemic. The office was small, no one wore a mask, and there was no social distancing. If the absence of a pandemic this facility would be fine. I would not recommend to a friend but I would certainly recommend to Trump supporters.

Timothy H. 
Rating:
1.0

I dropped off a day early at 4:50pm and the place looked closed. Hollered for about 4 or 5 minutes is anyone here. Finally an older man came out eating a sandwich and asked do I have someone to help. I said no so he grabbed a shovel and put it under the hitch to try and get it loose which worked. I asked if he needed my name and he said no he just needed the trailer number. I said ok and left. Then days later I get a message saying that I didn't return. WHAT A LIE!

ANNE H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
3.0

Very helpful and available right away

ANNE H. 
Rating:
3.0

Hours of operation and, appearance .

Rueben G. 
Rating:
4.0

Customer did not leave a comment.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
2.0

The windows on the truck were filthy inside and out.

BRIAN M. 
Rating:
4.0

Customer did not leave a comment.

Lisa W. 
Rating:
3.0

The man said he charged me 159$ and 234$ was taken out of my account

Adriana G. 
Rating:
5.0

Staff at pick location were amazing

Adolfo L. 
Rating:
5.0

Great customer service, they had me in and out!

Ian S. 
Rating:
5.0

Nothing everything was fine

craig A. 
Rating:
4.0

I did not speak to anyone at this location as I dropped off the trailer I rented after hours but the self checkin was simple and the yard was neat and clean easy to find a location out of the way to park the trailer

Michael B. 
Rating:
5.0

Customer did not leave a comment.

GRISEL M. 
Rating:
5.0

Customer did not leave a comment.

Rebbecca C. 
No reviews have been submitted for this location.

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